Battle Creek VA Healthcare Delivery System

VETERANS HEALTH ADMINISTRATION

VA Mission Statement

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VETERANS HEALTH ADMINISTRATION

Tribal Veteran Representative (TVR) Training

• You don’t have to be an ‘expert’ – just know who to call!– Helpful Hints• List of Points of Contact from your respective VA

Facility• List of helpful websites• Established TVRs to share experiences with• Shadow at a local VA or CBOC

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VETERANS HEALTH ADMINISTRATION

Paper Airplane Exercise

• Rules? – First Flight……….• Everyone builds an paper airplane• Goal is to fly the plane

– Second Flight……..• Team members build an airplane with a coach/mentor who gives instructions• Goal is to fly your plane farther than the solo flight

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VETERANS HEALTH ADMINISTRATION

How to Soar in the Role of a TVR

• Be creative and look for opportunities to ‘spread the word’ of your role as a TVR– Meetings, gatherings, etc., are a great way to get your

name out there as a contact for benefits information– One-to-one discussion with Veterans in your tribe or

organization– Collaboration with local VA to present information or

have listening posts for your Veterans– Business cards, flyers, newspaper stories of your role

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VETERANS HEALTH ADMINISTRATION

Learn Something New….Then Teach Someone!

• There are always changes in points of contact or role designations – expand your POC List to include others who are familiar with benefits or eligibility rules

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VETERANS HEALTH ADMINISTRATION

VAMC Battle Creek I CARE Statement

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VETERANS HEALTH ADMINISTRATION

Veteran Centered Care

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VETERANS HEALTH ADMINISTRATION

VAMC Battle Creek Campus

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