Description Why do I receive the error "Cannot retrieve license information. Make sure the p roduct is properly installed." when I launch my purchased or trial copy of Minit ab or Quality Companion? Solution This error occurs when Minitab or Quality Companion is unable to read the licens e information. To resolve this issue: 1. Click OK to close the "Cannot Retrieve License Information" error message. 2. Click the link below to download the file named CRLI.bat. CRLI.bat 3. Run the CRLI.bat file. - In Windows XP: a. Double-click the file named CRLI.bat. - In Windows Vista, Windows 7 and Windows 8: a. Right-click on the file named CRLI.bat. b. Select Run As Administrator. 4. A dialog titled Sentinel HASP Run-time Environment Installer should appear. A fter the message in the dialog changes to Operation successfully completed, clic k OK. (The command prompt window should close automatically. If it does not, sim ply click on the red X at the top right to close the window.) 5. Launch Minitab 16 or Quality Companion 3.