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Valor Telecommunications of Texas, LP Texas General Exchange T a r i f f No. 1 SECTION 46

Or ig ina l Sheet No. 93

FEATURES AND ASSOCIATED EQUIPMENT FOR PROVISION OF EMERGENCY NUMBER SERVICE (911)

CML TECHNOLOGIES SYSTEMS

Nonrecurring Monthly Charse Rate

ECS - 1000 BASIC SYSTEM

Customer:

West Central Texas COG $115,000.00 $ 76.80

Central Texas COG 58,000.00 46.47

Concho V a l l e y COG 56,000.00 43.54

HP 3000

Customer :

West Central Texas COG

Central Texas COG

Concho Val ley COG

ECS- 1000 BASIC SYSTEM

Customer:

Tarrant County

I r v i n g Main CO

D/FW A i r p o r t CO

45,000.00 80.17

22.000.00 51.79

22,000.00 51.73

130,000.00 2,036.80

70,000.00 1,585.76

ISSUED: December 10, 1999 EFFECTIVE: Upon Approval

Michael A . Page, Vice President 1900 M S t ree t , NW. Su i te 810, Washington, D.C. 20036

V a l or Telecommunications o f Texas, LP Texas General Exchange T a r i f f No. 1 SECTION 46


FEATURES AND ASSOCIATED EQUIPMENT FOR P R O V I S I O N OF EMERGENCY NUMBER SERVICE (911)

CML TECHNOLOGIES SYSTEMS

Nonrecurring Monthly Charqe Rate

ECS - 1000 BASIC SYSTEM/WITH LIMITED SELECTIVE ROUTING (1)

Customer:

DENCO AREA E-9-1-1 DISTRICT, inc ludes: Denton L e w i s v i l l e Flower Mound C a r r o l l t o n Lake Dal las The Colony

$300,000.00 $4 ,337 .07

(1) The CML ECS-1000 C o n t r o l l e r System i s a Windows NT based product

ISSUED: December 1 0 , 1999 EFFECTIVE: Upon Approval

Michael A. Page, Vice President 1900 M S t ree t , NW. Su i te 810, Washington, D.C. 20036

V a l o r Telecommunications o f Texas, LP Texas General Exchange T a r i f f No. 1 SECTION 46


PRIVATE SWITCH EMERGENCY SERVICE

GENERAL

P r i v a t e Switch ( P S I 911 Service al lows a Publ ic Safety Answering Point (PSAP) t o receive e i t h e r Automatic Number I d e n t i f i c a t i o n ( A N I ) o r a combination o f A N I and Automatic Locat ion I d e n t i f i c a t i o n (ALI) i n fo rma t ion from 911 c a l l s o r i g i n a t i n g from D i r e c t Inward D i a l ( D I D ) s t a t i o n s served by a p r i v a t e swi tch .

The P r i v a t e Switch Providers (PSP) r e f e r r e d t o i n t h i s t a r i f f might i nc lude such organizat ions as: schools, nurs ing homes, hospi t a t s , planned communi t i e s and shared tenant se rv i ce (STS) prov iders.

DEFINITIONS

Admin is t ra t i ve S i t e - A customer designated l o c a t i o n responsible f o r t h e admin i s t ra t i on o f end user records associated w i t h one o r more p r i v a t e switches. conveying P r i v a t e Switch End User (PSEU) i n fo rma t ion t o t h e Valor ALI ENTRY GATEWAY. Admin is t ra tor i s responsible f o r t h e func t i on ing o f t h i s l o c a t i o n .

The s i t e has t h e c a p a b i l i t y o f c rea t i ng and The PS 911

Automatic Locat ion I d e n t i f i c a t i o n (ALI I Database - A database o f records, by D i rec to ry Number, o f subscr ibers ' addresses, names, telephones numbers and Emergency Service Numbers ( ESNs 1 t o be used f o r 911 Emergency Telephone Serv ice.

C911 Service - Service which automat ica l ly routes 911 c a l l s t o a PSAP and provides on ly t h e c a l l i n g telephone number, through Automatic Number I d e n t i f i c a t i o n ( A N I 1, t o t h e PSAP at tendant answering t h e c a l l .

D a t a Management System (DMS) - The combination o f manual procedures and computer programs used t o create, s to re , manipulate and update t h e data requi red t o prov ide s e l e c t i v e r o u t i n g and ALI.

D i r e c t o r y Number (DN) - A seven-d ig i t number assigned w i t h i n an area code t o uniquely i d e n t i f y a telephone subscr iber . The A N I generated w i t h each 911 c a l l forwards t h e DN d i g i t s t o t h e appropri a te Pub1 i c Safety Answeri ng Poi n t (PSAP) .

E911 Service ( o r Enhanced 911) - Service which au tomat i ca l l y routes 911 c a l l s t o a PSAP and provides t h e c a l l i n g telephone number and associated address t o t h e PSAP at tendant answering the c a l l .


Michael A . Page, Vice President 1900 M St ree t , NW, Su i te 810, Washington. D . C . 20036

Valor Telecommunications o f Texas, LP Texas General Exchange T a r i f f No. 1 SECTION 46



DEFINITIONS (Continued)

Emergency Service Number (ESN) - A number code used i n t h e Database Management System (DMS) f o r t h e r o u t i n g o f 911 c a l l s . The ESN designates t h e p u b l i c sa fe ty agencies responsible f o r serv ice t o t h e l o c a t i o n o f each telephone i n a 911 serv ice area.

Customer - May be a m u n i c i p a l i t y , a counci l o f governments, a communication d i s t r i c t , o r o ther s t a t e o r l o c a l governmental u n i t , o r an author ized agent o f one o r more m u n i c i p a l i t i e s o r o the r s t a t e o r l o c a l governmental u n i t s t o whom a u t h o r i t y has been g iven t o operate Emergency Number Service (911).

Valor PS ALI ENTRY - A personal computer (PC) sof tware program t h a t automates the process o f b u i l d i n g ALI records o f P r i v a t e Switch End Users (PSEU) i n t h e Nat ional Emergency Number Associat ion (NENA) Standard Format. It provides l i m i t e d accuracy checks t o a i d preparat ion o f ALI records t o be uploaded i n t o t h e Telephone Company Mechanized Assignment Record Keeping (MARK) database.

Valor PS ALI GATEWAY - A Telephone Company computer f a c i l i t y t h a t i n te r faces w i t h t h e PS Provider Admin i s t ra t i ve S i t e t o receive PS End User ALI updates from t h e Admin i s t ra t i ve S i t e and t o r e t u r n e r r o r repo r t s f o r co r rec t i on . p r o t o c o l .

Access t o t h e gateway w i l l be v i a a d i a l up modem using a common

Master S t ree t Address Guide (MSAG) - A database o f s t r e e t names and address ranges w i t h i n t h e i r associated posta l communi t i e s d e f i n i n g emergency se rv i ce zones f o r 911 purposes.

Non l is ted Service - Subscriber name, address and telephone number i n fo rma t ion t h a t i s not l i s t e d i n t h e publ i shed telephone d i r e c t o r y b u t i s ava i l ab le through d i r e c t o r y assistance serv ices.

Nonpubl ished Service - Subscriber name, address and telephone number in format ion not 1 i sted i n t h e publ i shed telephone d i r e c t o r y nor avai 1 ab1 e through d i r e c t o r y ass i stance services .

P.01 Transmission Grade o f Service (GOS) - Trunk f a c i l i t y p rov i s ion ing w i t h t h e s t a t i s t i c a l p r o b a b i l i t y o f no more than one c a l l i n a hundred s h a l l be blocked on i n i t i a l attempt dur ing t h e average busy hour.


Michael A. Page, Vice President 1900 M S t ree t , NW, Su i te 810, Washington, D.C. 20036




DEFINITIONS (Continued)

Po in t o f Concentrat ion - A network swi tch t h a t enables t h e q u a n t i t y o f incoming t runks t o be reduced t o a smal ler q u a n t i t y o f outgoing t runks , wi thout degrading t h e q u a l i t y o f t ransmission. Se lec t i ve Routers and tandems perform t h e Point o f Concentration f u n c t i o n among others.

911

P r i v a t e Switch ( P S I - A p r i v a t e telephone swi tch serv ing a p a r t i c u l a r organizat ion o r business usua l l y l oca ted on a customer's premises. The PS i s connected by a common group o f t runks t o one o r more Telephone Company cen t ra l o f f i c e s t o prov ide Publ ic Switched Network serv ices t o a number o f s t a t i o n l i n e s . A P r i v a t e Switch can be a PBX o r PABX.

PS ALI En t ry I n t e r f a c e Service - Establ ishes a telecommunications p o r t accessible from t h e p u b l i c switched network on t h e Valor PS ALI Gateway t o receive PSEU records from a t h i r d p a r t y p r i v a t e swi tch database se rv i ce and processing those records i n t h e same manner as f o r t h e Valor PS ALI Entry sof tware customer.

P r i v a t e Switch ALI Service Trunk - A Centra l ized Automatic Message Accounting (CAMAI-type t runk , dedicated t o r o u t i n g 911 c a l l s from a PS t o a Se lec t i ve Router, t o a Tandem, t o a cen t ra l o f f i c e serving a PSAP o r t o a PSAP. The te rm ina t ion o f t h i s t runk i s determined by t h e network con f igu ra t i on and PSAP te rm ina t ing equipment. The Service Trunk i s designed w i t h t h e PS as an equiva lent t o an end o f f i c e and t ransmi ts t h e voice and A N I o f t h e 911 c a l l e r .

P r i v a t e Switch End User (PSEU) - An i n d i v i d u a l author ized t o use t h e telephone services o f a p r i v a t e swi tch v i a a s t a t i o n l i n e . i ndi v i dual .

Each s t a t i o n l i n e i s associated and i d e n t i f i e d w i t h one

P r i v a t e Switch Provider (PSP) - A p r i v a t e e n t i t y t h a t provides telephone se rv i ce t o end users v i a a p r i v a t e swi tch .

P r i v a t e Switch 911 S i t e Admin is t ra tor - A person assigned, by t h e PSP, t h e r e s p o n s i b i l i t y o f es tab l i sh ing and mainta in ing PS 911 Service l o c a t i o n in format ion o f each PSEU v i a t h e Valor ALI program.

Publ ic Safety Answering Point (PSAP) - A munic ipa l , county o r s t a t e operated center f o r answering 911 Emergency Service c a l l s .

Select ive Router (SR) - A cen t ra l o f f i c e t h a t has t h e c a p a b i l i t y o f r o u t i n g A N I t o t h e PSAP serv ing t h e c a l l e r .

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ISSUED: December 10. 1999 EFFECTIVE: Upon Approval

Michael A . Page, Vice President 1900 M S t ree t , NW. S u i t e 810, Washington, D . C . 20036




DESCRIPTION

P r i v a t e Switch ALI Service (PS ALI 911 Service) i s an o f f e r i n g which enables e i t h e r (1) Automatic Number I d e n t i f i c a t i o n ( A N I ) o r (2) A N I and Automatic Locat ion I d e n t i f i c a t i o n ( A L I I t o be provided t o a Pub l i c Safety Answering Point (PSAP) by 911 c a l l s o r i g i n a t i n g from P r i v a t e Switch s t a t i o n s / l i n e s assigned a d i rec to ry number t h a t i s d i r e c t l y accessible from t h e pub1 i c switched network.

The ANI-only op t i on i s a v a i l a b l e i f t h e 911 Customer subscribes t o C911 se rv i ce and has establ ished dedicated r o u t i n g from t h e cen t ra l o f f i c e serv ing t h e PSAP t o a Point o f Concentration o r t o the serv ing PSAP. Also t h e 911 Customer i s responsible f o r assur ing t h a t t h e P r i v a t e Switch Provider (PSP) :

orders a b lock (s ) o f sequent ia l D i rec to ry Numbers (DNs) from which each o f t h e P r i va te Switch End Users (PSEUs) i s assigned an i n d i v i d u a l DN,

orders a minimum o f two (2) PS 911 Service Trunks o r t h e q u a n t i t y necessary t o mainta in a P.01 Transmission Grade o f Service t o connect t h e PSPs swi tch t o i t s serv ing cen t ra l o f f i c e and

has a swi tch capable o f forwarding t h e A N I o f each PSEU's d i r e c t o r y number t o t h e 911 Service Trunk when 9 -1 -1 o r 9-9-1-1 i s d ia led .

The ANI/ALI Option i s a v a i l a b l e i f t h e 911 customer subscribes t o E911 Service and establ ishes dedicated r o u t i n g from t h e cen t ra l o f f i c e serv ing t h e PSP t o a Point o f Concentrat ion o r t o the serv ing PSAP. (PSP)

Also t h e 911 Customer i s responsible f o r assur ing t h a t t h e P r i v a t e Switch Provider

orders a b lock (s ) o f sequent ia l D i rec to ry Numbers (DNs) from wh Switch End Users (PSEUs) i s assigned an i n d i v i d u a l DN.

ch each o f t h e P r i va te

orders a minimum o f two (2) PS 911 Service Trunks o r t h e quant i y necessary t o maintain a P . 0 1 Transmission Grade o f Service t o connect t h e PSP's swi tch t o i t s serv ing cen t ra l o f f i c e .

has a switch capable o f forwarding t h e A N I o f each PSEU's d i r e c t o r y number t o t h e 911 Service Trunk when 9 -1 -1 o r 9-9-1-1 i s d ia led ,

uses t h e Valor PS ALI ENTRY t o mainta in and forward PS End Users DNs and l o c a t i o n in format ion, i n t h e NENA Standard format, t o t h e Company w i t h necessary updates t o keep records cu r ren t . Also assures t h a t t h e PSP responds t o requests from t h e Company t o make co r rec t i ons t o record e r r o r s by uploading corrected records w i t h i n one working day.


Michael A. Page, Vice President 1900 M S t ree t , NW, Su i te 810, Washington. D.C. 20036




AVAILABILITY OF SERVICE

Service a v a i l a b i l i t y i s dependent upon t h e type and con f igu ra t i on o f t h e 911 network i n p lace i n t h e serv ice area.

Pr iva te Switch t o serving Central O f f i ce : t r e a t e d as i f i t i s a cen t ra l o f f i c e , t he re fo re dedicated PS 911 Service t runks are requi red from t h e P r i v a t e Switch t o i t s serv ing cen t ra l o f f i c e . Service t runks o r a q u a n t i t y t h a t w i l l mainta in a P.01 Transmission Grade o f Service. customer i s responsib le f o r ensuring ensure t h a t t h i s standard i s met.

The bas ic requirement i s f o r t h e P r i v a t e Switch t o be

By s t a t u t e the re must be a minimum o f two PS 911 The 911

Point o f Concentrat ion: expense t h a t exceeds t h e cos t o f adding a s e l e c t i v e rou te r o r a 911 tandeming fea tu re i n t h e 911 network, t h e 911 Customer and t h e Company should consider es tab l i sh ing a network Point o f Concentration t o reduce t h e number o f dedicated t runks w h i l e mainta in ing a minimum o f P . 0 1 t ransmission grade o f serv ice. This can be done by r o u t i n g t h e dedicated 911 trunks from the PSP t o t h e Point o f Concentration. From t h e Point o f Concentration t o t h e PSAP, on l y t h e q u a n t i t y o f 911 t runks t h a t are requi red t o mainta in a P . 0 1 t ransmission grade o f serv ice f o r t h e expected t r a f f i c from t h e t o t a l number o f PSPs and cen t ra l o f f i c e s are prov is ioned.

When t h e p ro jec ted a d d i t i o n o f PSP 911 t runk ing t o t h e PSAP reaches an

The Point o f Concentrat ion may be added by order ing Se lec t i ve Routing from Sect ion 46 o f t h i s T a r i f f o r order ing 911 Tandeming i n a cen t ra l o f f i c e from t h i s tariff.

Termination a t the PSAP: Concentration t o t h e PSAP t o handle PS 911 Service and/or i f add i t i ona l l o c a l loop connections o r terminat ions are requi red a t t h e PSAP end, regardless o f whether the re i s a Point o f Concentration o r no t , t h e cost o f these add i t i ons i s t h e r e s p o n s i b i l i t y o f t h e 911 Customer.

I f add i t i ona l l i n e s , t runks o r t e rm ina t ion are requi red from t h e Point o f

TECHNICAL SPEC1 FICATIONS

Network i n t e r f a c e requirements f o r t h e PS 911 Customer access are described i n d e t a i l i n t h e PS 911 Technical I n t e r f a c e Standards. A copy o f t h e requirements can be obtained from t h e Advisory Commission on S t a t e Emergency Communications, 1101 Capi ta l o f Texas Highway South, Su i te B100. Aust in , Texas 78746 (512/327-1911).

ISSUED: December 10 , 1999 EFFECTIVE: Upon Approval

Michael A . Page. Vice President 1900 M S t ree t , NW. Su i te 810, Washington, D.C. 20036




RULES AND REGULATIONS

Appl icat ion f o r Service

App l i ca t i on f o r t h i s se rv i ce must be provided t o t h e Telephone Company i n w r i t i n g from t h e 911 Customer. t h e P r i v a t e Switch Prov ider (PSP) , (2) PSP serv ice l oca t i ons by s t r e e t address and connec t i v i t y arrangements t o t h e Company's network, (3) q u a n t i t y o f PS End User s t a t i o n s t o be served and (4) name, address and telephone number o f t h e PSP's 911 S i t e Admin i s t ra to r .

Each a p p l i c a t i o n must i nc lude t h e f o l l o w i n g i n fo rma t ion : (1) business name and address o f

Customer Ob1 i gations

The 911 Customer i s responsible fo r coord inat ing w i t h t h e PS Provider t o ensure t h a t t h e P r i v a t e Switch i s equipped w i t h a minimum of two 911 Service Trunks o r a q u a n t i t y t h a t w i l l mainta in a minimum o f P. 01 Transmi s s i on Grade o f Service.

The 911 Customer i s responsib le fo r coord inat ing w i t h t h e PSP t o ensure t h a t t h e P r i v a t e Switch provides f u l l seven-d ig i t Automatic Number I d e n t i f i c a t i o n ( A N I ) according t o t h e technica l speci f i cat ions establ i shed by t h e Company. by t h e Company p r i o r t o implementation t o ensure t h a t t h e se rv i ce w i l l f unc t i on p roper l y .

The P r i v a t e Switch number i nformat i on must be approved

PS 911 Service w i l l f u n c t i o n p roper l y on l y i f A N I i s i n t h e co r rec t format, i f sequent ia l d i r e c t o r y numbers are assigned f o r each s t a t i o n , i f the re i s a t l e a s t one p a i r o f PS 911 serv ice t runks from t h e p r i v a t e swi tch t o t h e cen t ra l o f f i c e and i f each s t a t i o n can be reached by d i a l i n g i t s D I D number from t h e p u b l i c switched network.


Michael A. Page, Vice President 1900 M S t ree t , NW. Su i te 810, Washington, D . C . 20036




RULES AND REGULATIONS (Continued)

Customer Ob1 i ga t ions (Continued)

A f t e r t h e 911 Customer approves t h e PSP's app l i ca t i on , t h e 911 Customer i s responsible f o r enabl ing t h e PSP t o e s t a b l i s h and mainta in a database o f P r i v a t e Switch End User (PSEU) records, and ensur ing t h a t those records are t ransmi t ted t o t h e Company. i n s t a l l i n g t h e Valor PS ALI Entry sof tware.

This may be accomplished by order ing and

For each PSP l o c a t i o n , a PS 911 S i t e Admin is t ra tor must be assigned t o perform t h e PSP's record management tasks . This S i t e Admin is t ra tor need not be on t h e PSP's premises and may be an employee o f a t h i r d p a r t y p r i v a t e swi tch database se rv i ce .

The PS S i t e Admin is t ra tor i s responsible f o r e i t h e r (1) i n s t a l l i n g t h e Valor PS ALI Entry sof tware and computer a t t h e l o c a t i o n appropr ia te t o t h e tasks and ensur ing t h a t an access l i n e connection t o t h e p u b l i c switched network i s a v a i l a b l e f o r modem connection, o r (2) es tab l i sh ing a t h i r d p a r t y ' s p r i vate swi tch database se rv i ce and transmi ss i on f a c i 1 i ti es , t o prov ide t h e PSEU records t o Valor. The S i t e Admin is t ra tor w i l l t r ansmi t t h e f i l e t o t h e Company i n accordance w i t h t h e "Valor PS ALI Entry User 's Guide." The transmission requirements are t h e same regardless o f whether t h e S i t e Admin is t ra tor uses Va lo r ' s program o r a t h i r d p a r t y ' s .

For each PSEU's b u i l d i n g l o c a t i o n , t h e 911 Customer i s responsible f o r p rov id ing t h e PS 911 S i t e Admin is t ra tor t h e appropr ia te s t r e e t address and community name, as s ta ted i n t h e 911 Customer's Master S t ree t Address Guide (MSAG).

The accuracy o f t h e PSEU 1 o c a t i on i n fo rma t ion and t h e transmission o f any record change in fo rma t ion t o t h e Company, w i t h i n one working day, i s t h e r e s p o n s i b i l i t y o f t h e PSP S i t e Admin is t ra tor . 911 Customer i s responsible f o r ensur ing t h a t t h e PS Provider meets t h e 911 Customer's standard o f t ime l i ness i n repo r t i ng PS End User ALI updates t o t h e Company.

The


Michael A. Page, Vice President 1900 M S t ree t , NW. Su i te 810. Washington, D . C . 20036




RULES AND REGULATIONS (Continued)

Customer Ob1 i ga t ions (Continued)

PS 911 Service i n fo rma t ion cons is t i ng o f name, address and telephone number o f t h e PS End Users i s c o n f i d e n t i a l . emergency c a l l s .

The 911 Customer agrees t o use such in fo rma t ion on ly f o r t h e purpose o f responding t o

The PS End User f o r f e i t s t h e p r i vacy af forded by non l i s ted and nonpublished services t o t h e extent t h a t t h e telephone number, t h e address and t h e name associated w i t h t h e o r i g i n a t i n g s t a t i o n l o c a t i o n are furn ished t o t h e PSAP and t o t h e Company.

The PS End User consents t o t h e storage and r e t e n t i o n o f t h e PSEU's name, telephone number and address i n t h e database and a l so consents t o access t o t h i s i n fo rma t ion by t h e PSAP and Emergency Response Agencies t o which t h e c a l l may be t r a n s f e r r e d f o r t h e so le purpose o f responding t o an emergency c a l l .

The 911 Customer i s responsible f o r coord inat ing w i t h t h e PSP f o r developing and implementing procedures t o prevent t h e unauthorized o r i l l e g a l use o f t h e End User 's name, telephone and address i n t h e database.

The rates charged f o r PS 911 Service do not inc lude, and t h e Company does not undertake, t h e tasks of i nspec t i on o r constant moni tor ing t o discover e r r o r s , defects nor malfunct ions i n t h e serv ice. The 911 Customer has t h e r e s p o n s i b i l i t y f o r repo r t i ng a l l e r r o r s , defects and malfunct ions t o t h e Telephone Company. t h i s process.

The 911 Customer and t h e Company w i 11 j o i n t l y e s t a b l i s h procedures t o f a c i 1 i t a t e

Cancel la t ion o f se rv i ce i n whole o r i n p a r t by t h e PS Provider p r i o r t o establishment the reo f , w i l l r equ i re payment t o t h e Company o f an amount equal t o t h e cost o f engineer ing, manufacturer 's b i l l i n g r e s u l t i n g from equipment orders, i n s t a l l a t i o n , assembly, l abo r , cost o f removal and any other costs i ncu r red by t h e Company up t o t h e t ime o f cance l l a t i on r e s u l t i n g from t h e customer's order f o r serv ice .


Michael A. Page, Vice President 1900 M S t ree t , NW, S u i t e 810, Washington, D . C . 20036

Valor Telecommunications o f Texas. LP Texas General Exchange T a r i f f No. 1 SECTION 46



RULES AND REGULATIONS (Cont i nued 1

R e s p o n s i b i l i t i e s o f the Company

The Company ' s 1 i abi 1 i t y f o r i n t e r r u p t i on, f a i 1 ure, e r r o r s , ac ts , omi s s i ons o r o ther occurrences r e l a t e d t o PS 911 Service s h a l l be l i m i t e d t o t h e same extent as se t f o r t h elsewhere i n Sect ion 46 o f t h i s tar i f f regarding 911 Service and i n other app l i cab le sect ions o f t h e Company's t a r i f f s .

PS 911 Service i s provided fo r t h e b e n e f i t o f t h e PS Provider and t h e 911 Customer. o f PS 911 Service s h a l l not be i n t e r p r e t e d , construed o r regarded as being e i t h e r expressly o r imp l i ed f o r t h e b e n e f i t o f , o r c r e a t i n g any o b l i g a t i o n toward any person o r l ega l e n t i t y o ther than t h e PS 911 Provider and/or t h e 911 Customer. The Company's t o r t l i a b i l i t i e s , i f any. t o t h i r d p a r t i e s s h a l l be l i m i t e d t o instances i n which t h e Company's conduct c o n s t i t u t e s gross negligence.

The p rov i s ion

Terminal equipment a t t h e 911 Customer's s i t e t h a t i s used i n connection w i t h PS 911 Service, whether such equipment i s provided by t h e Company o r t h e customer, s h a l l be conf igured so t h a t i n fo rma t ion cannot be ext racted from t h e database except when r e l a t e d t o 911 c a l l s . Any i n fo rma t ion obtained from t h e database i n connection w i t h an emergency c a l l s h a l l be used s o l e l y f o r t h e purpose o f answering, handl ing and responding t o emergency c a l l s i n a manner consis tent w i t h t h e nature o f t h e emergency. Any permanent record associat ing a PS End User 's telephone number w i t h h i s /he r name o r address s h a l l be secured by t h e customer and disposed o f i n a manner t h a t w i l l r e t a i n i t s s e c u r i t y .


Michael A. Page, Vice President 1900 M S t ree t , NW, Su i te 810, Washington, D . C . 20036




RATES AND CHARGES

Nonrecurring Monthly Charse GSEC - Rate

Enable 911 Tandeming i n CO . . . . . . . . ICB(1) I C B ( 1 )

PS 911 Service Trunk (per t runk . . . . . . from t h e PS t o end o f f i c e (2)

See Automatic Trunk Rates i n Sect ion 6 o f t h i s T a r i f f

911 Service Trunk (minimum o f two . . . . requi red from end o f f i c e t o Point o f Concentrat ion o r PSAP) T a r i f f .

See 911 Special Trunk Rates on Sheet 32 o f Sect ion 46 o f t h i s

D i rec to ry Numbers . . . . . . . . . . . . . See D I D Service Rates i n Blocks o f 10 o r 100 sequent ia l numbers

Sect ion 14 o f t h i s T a r i f f

PS ALI Subscriber Record . . . . . . . . . See ALI Database Rates on Processing ( I n c l udes r e c e i p t , data processi ng and p rov i s i oni ng t o ALI DMS computer and when app l i cab le Class Marking)

Sheet 32 o f Sect ion 46 and Class Marking i n Sect ion 14 o f t h i s T a r i f f .

Interexchange 911 . . . . . . . . . . . . . See Southwestern Bel 1 Service Channel Telephone P r i v a t e L ine

Service T a r i f f , Sect ion 5

(1) This fee w i l l se t up a Central O f f i c e t o prov ide some l e v e l 911 tandeming, based on t h e 911 Network requirements. and t h e l e v e l o f tandeming des i red, ra tes must be establ ished on an i n d i v i d u a l case bas is ( I C B ) .

(2) A minimum o f two PS 911 Service Trunks are requi red from t h e P r i v a t e Switch t o t h e serv ice cen t ra l o f f i c e .

Because t h e cost i s determined on t h e type swi tch, t h e technology used


Michael A . Page, Vice President 1900 M S t ree t , NW. Su i te 810, Washington, D . C . 20036

V a l or Telecommunications o f Texas, LP Texas General Exchange T a r i f f No. 1 SECTION 46



RATES AND CHARGES (Continued)

Nonrecurring Monthly Charqe - GSEC Rate GSEC

Valor PS ALI ENTRY ADMIN SITE PACKAGES

Option 1 - F u l l Service Package ( Includes Valor PS ALI, communications software, personal computer, modem and t r a i n i n g ) . . . . . . . . . . . . $449.44 PSALIlNRC $158.76 PSALIl

Option 2 ( Includes Valor PS ALI sof tware and t r a i n i n g on ly ) . . . . . . . . . . 282.49 PSALIZNRC 18.35 PSALI2

Option 3 - PS ALI LQ P a r a l l e l P r i n t e r (Requires Option 1 o r 2 Above) . . . . 206.20 PSALI3NRC 36.93 PSALI3

Option 4 - PS ALI Entry I n t e r f a c e Service (Used when 911 customer subscribes t o t h i r d p a r t y PS ALI record serv ice) . . . . . . . . . . . . 189.00 911PSAL I I NTNRC 9.00 91 lPSALI INT



Valor Telecommunications of Texas. LP Texas General Exchange Tariff No. 1 SECTION 46


E911 ALTERNATE NETWORK ROUTING

A l te rna te Network Routing (ANR) i s o f f e r e d as an opt ional se rv i ce t o Emergency Number Service (911) system customers. Answering Point (PSAP).

ANR provides o the r paths t o rou te a 911 c a l l from t h e c a l l e r t o t h e Pub l i c Safety

I n cases o f network over load ( a l l t runks busy) o r f a c i l i t y outage, such as f a i l u r e o f an in termediate cen t ra l o f f i c e o r t h e l oss o f a 911 t runk , ANR Service w i l l route t h e 911 c a l l through t h e p u b l i c switched network o r c e l l u l a r network. (NOTE: dedicated f a c i l i t y outage, w i l l be l o s t when t h e f a c i l i t y f a i l s . )

Any 911 c a l l s i n progress, a t t h e t ime o f a

The components o f f e r e d i n t h i s t a r i f f i nc lude t h e te rm ina t ing telephone network equipment and c e l l u l a r rad i os.

A l te rna te Network Routing may a l so be u t i l i z e d t o a l l ow t h e use o f t h e p u b l i c switched network i n p lace o f interexchange dedicated Telephone Company f a c i l i t i e s . This a p p l i c a t i o n i s r e s t r i c t e d t o 911 se rv i ce cross ing LATA boundaries on l y where LEC f a c i l i t i e s are unavai lab le.

DESCRIPTION OF SERVICE

A l te rna te Network Routing i s actuated upon a f a i l u r e o f t h e dedicated 911 access path t o handle a 911 c a l l .

I n order t o reroute t h e 911 c a l l through t h e p u b l i c switched telephone network (PSTN), Sender equipment i s i n s t a l l e d i n t h e cen t ra l o f f i c e on t h e outgoing s ide o f t h e 911 t runk and Receiver equipment i s i n s t a l l e d on t h e premises o f t h e PSAP, o r a t an in termediate swi tch ing p o i n t .

M u l t i p l e telephone numbers may be programmed i n t h e Sender i n case t h e primary Receiver i s not ava i l ab le .

When a c e l l u l a r path i s used as an a l t e r n a t e route, a c e l l u l a r t ransce ive r i s i n s t a l l e d i n t h e cen t ra l o f f i c e on t h e outgoing s ide and a second t ransce ive r u n i t maybe i n s t a l l e d a t t h e rece iv ing end ( e i t h e r a t t h e in termediate swi tch ing p o i n t o r a t t h e PSAP).


Michael A . Page, Vice President 1900 M S t ree t , NW, Su i te 810, Washington, D . C . 20036




DESCRIPTION OF SERVICE (Cont 'd)

A1 t e r n a t e Network Routi ng Service i s o f f e r e d w i t h two categor ies o f Sender/Recei ver termi na l equipment :

1) Without Moni tor ing - The Sender u n i t performs t h e funct ions o f rece iv ing t h e 911 c a l l from t h e o r i g i n a t i n g swi tch, s t o r i n g t h e Automatic Number I d e n t i f i c a t i o n ( A N I ) , d i a l i n g t h e telephone number o f t h e Receiver U n i t t o e s t a b l i s h voice connection, and sending t h e A N I t o t h e Receiver U n i t . The Receiver U n i t has an output connection, t o e i t h e r t h e network o r t h e PSAP's E911 customer premises equipment, used t o prov ide A N I t o t h e answering at tendant . A N I i s used t o record t h e c a l l i n fo rma t ion and t o r e t r i e v e t h e associated Automatic Locat ion In format ion (ALI 1.

2) With Moni tor ing - S i m i l a r funct ions and terminal equipment as descr ibed i n (1) above, w i t h t h e a d d i t i o n o f sensors which monitor t h e outgoing t runk t o detect s igna l i ng problems. a problem i s detected, t h e Sender U n i t seizes con t ro l o f t h e 911 c a l l and establ ishes t h e a l t e r n a t e rou te over t h e p u b l i c switched network o r t h e c e l l u l a r network t o complete d e l i v e r y o f t h e c a l l and associated A N I .

When

A1 t e r n a t e Network Routing v i a Ce l l u l a r Transcei vers may be se lected w i t h e i t h e r o f t he ANR serv ices l i s t e d above t o add c e l l u l a r path c o n n e c t i v i t y . This serv ice requi res a c e l l u l a r t ransceiver t o be i n s t a l l e d a t e i t h e r o r both ends o f t h e c e l l u l a r path; one a t t h e o r i g i n a t i n g cen t ra l o f f i c e connected t o a Sender; t h e other a t t h e te rm ina t ing PSAP connected t o a Receiver. o r i g i n a t i n g cen t ra l o f f i c e i s outs ide t h e normal serv ice area o f a c e l l u l a r r a d i o c e l l , a d i r e c t i o n a l antenna s h a l l be i n s t a l l e d t o ensure adequate s ignal s t reng th f o r rad io communications.

I f t h e PSAP o r


Michael A. Page, Vice President 1900 M S t ree t , NW, Su i te 810. Washington. D . C . 20036




NETWORK EQUIPMENT DESCRIPTIONS

Tel tone Switched Access System

Trunk D i a l Un i t (TDU) - 1s t Trunk Seizes t h e 911 c a l l , i f t h e dedicated t runks are unavai lab le, and routes t h e c a l l over t h e p u b l i c telephone network t o t h e C a l l Answer U n i t o r Ca l l Transfer u n i t . and s tores t h e c a l l e r ' s A N I . Included are t h e TDU, r e l a y rack, fuse panel and miscellaneous ma te r ia l needed t o i n s t a l l t h e TDU i n t h e Telephone Company cen t ra l o f f i c e .

During d i a l i n g , t h e TDU requests

Trunk D i a l Un i t (TDU) - Addi t ional Trunk Each add i t i ona l TDU i n s t a l l e d i n a v a i l a b l e r e l a y rack space w i t h t h e f i r s t t r u n k . (Relay rack, fuse panel and m i scel 1 aneous mater i a1 i n c l uded w i t h TDU-1st Trunk. 1

Trunk Monitor Un i t (TMU) Monitors s i g n a l i n g o f up t o f o u r (4) analog dedicated 911 t runks between t h e swi tch i n a l o c a l cen t ra l o f f i c e and E911 tandem swi tch i n t h e E911 tandem o f f i c e , between t h e E911 tandem o f f i c e and t h e PSAP, o r between t h e PSAP and i t s serv ing cen t ra l o f f i c e . cond i t i on on a 911 t runk , t h e TMU d i v e r t s t h e c a l l s t o another dedicated t runk , through an a1 te rna ted dedicated c i r c u i t , through t h e pub1 i c switched network o r c e l l u l a r network.

When t h e TMU detects a f a u l t

C a l l Answer Un i t (CAW - 1s t Trunk Receiver i n s t a l l e d a t t h e Publ ic Safety Answering Po in t . miscellaneous ma te r ia l needed f o r i n s t a l l a t i o n a t t h e Telephone Company cen t ra l o f f i c e o r a t t h e customer premises.

Included are t h e Ca l l Answer U n i t and

C a l l Answer Un i t (CAU) - Addi t ional Trunk Each add i t i ona l C a l l Answer U n i t i n s t a l l e d a t t h e same cen t ra l o f f i c e o r same customer premises as t h e CAU-1st Trunk.

C a l l Transfer Un i t (CTU) - 1s t Trunk I n s t a l l e d on t h e incoming t runk o f a 911 s e l e c t i v e r o u t e r . The CTU answers t h e incoming c a l l and a f t e r handshaking w i t h t h e TDU, monitors t h e s igna l i ng o f t h e rou te r and requests A N I from t h e TDU when t h e s e l e c t i v e rou te r i s ready.

Included are one 19 inch s h e l f (holds up t o 12 c i r c u i t cards) . one Ca l l Transfer U n i t (CTU) c i r c u i t card, r e l a y rack, fuse panel and miscellaneous hardware needed f o r i n s t a l l a t i o n of t h e system i n t h e Telephone Company cen t ra l o f f i c e .

C a l l Transfer Un i t (CTU) - Addi t ional Trunk Each add i t i ona l C a l l Transfer U n i t (CTU) c i r c u i t card i n s t a l l e d i n an e x i s t i n g CTU s h e l f i n t h e same c e n t r a l o f f i c e .


Michael A. Page, Vice President 1900 M S t r e e t , NW, Su i te 810, Washington, D.C. 20036

Valor Telecommunications o f Texas, LP


NETWORK EQUIPMENT DESCRIPTIONS

PROCTOR INSTANT NETWORK BACKUP ( INB) SYSTEM

INB Mini -Pac - 1 s t Trunk without Monitoring Compact rack mounted s i n g l e t runk vers ion o

Texas General Exchange T a r i f f No. 1 SECTION 46


t h e I N B System. Includes Mini-Pac u n i t withou t h e moni tor ing op t i on , r e l a y rack, fuse panel and miscellaneous hardware needed t o i n s t a l l t h e u n i t i n t h e Telephone Company c e n t r a l o f f i c e .

INB Mini - Pac - Addi t ional Trunk without Monitoring Each a d d i t i o n a l Mini-Pac u n i t wi thout t h e moni tor ing op t i on , i n s t a l l e d i n e x i s t i n g a v a i l a b l e r e l a y rack space i n t h e same Telephone Company c e n t r a l o f f i c e .


Michael A . Page, Vice President 1900 M S t ree t , NW, S u i t e 810, Washington, D . C . 20036

Val o r Tel ecommuni ca t ons o f Texas, LP Texas General Exchange T a r i f f No. 1 SECTION 46



NETWORK EQUIPMENT DESCRIPTIONS (Cont ' d )

PROCTOR INSTANT NETWORK BACKUP ( INB) SYSTEM (Cont ' d )

I N B Mini-Pac - 1 s t Trunk w i t h Moni tor ing Compact rack mounted s i n g l e t runk vers ion o f t h e INB system. moni tor ing op t i on , r e l a y rack, fuse panel and miscellaneous hardware needed t o i n s t a l l t h e u n i t i n t h e Telephone Company c e n t r a l o f f i c e .

Includes Mini-PAC u n i t w i t h t h e

INB Mini-Pac - Add i t iona l Trunk w i t h Moni tor ing Each add i t i ona l Mini-Pac u n i t w i t h t h e moni tor ing op t i on , i n s t a l l e d i n t h e e x i s t i n g a v a i l a b l e r e l a y rack space i n t h e same c e n t r a l o f f i c e .

I N B Shel f System - 1 s t Trunk wi thout Moni tor ing Consists o f a 19 i nch s h e l f , common con t ro l card, one Trunk D i v e r t e r C i r c u i t (TDC) card wi thout t h e moni tor ing op t i on , r e l a y rack, fuse panel and miscellaneous hardware needed t o i n s t a l l t h e system i n t h e Telephone Company c e n t r a l o f f i c e . Each s h e l f holds up t o seven TDC cards, o r t h ree L ine Switch and th ree TDC cards when t h e L ine Switch op t i on i s used.

INB Shel f System - Add i t iona l Trunk wi thout Moni tor ing Each add; t i o n a l Trunk D i v e r t e r C i r c u i t (TDC) card w i thou t t h e moni tor ing op t i on , i n s t a l l e d i n e x i s t i n g ava i l ab le I N B main s h e l f .

INB Shel f System - 1 s t Trunk w i t h Moni tor ing Consists o f a 19 i nch s h e l f , common con t ro l card, one Trunk D i v e r t e r C i r c u i t (TDC) card w i t h moni tor ing op t i on , r e l a y rack, fuse panel and miscellaneous hardware needed t o i n s t a l l t h e system i n t h e Telephone Company c e n t r a l o f f i c e . Each s h e l f holds up t o seven TDC cards o r t h ree L ine Switch and th ree TDC cards when t h e L ine Switch op t i on i s used.

INB Shel f System - Add i t iona l Trunk w i t h Moni tor ing Each add i t i ona l Trunk D i v e r t e r C i r c u i t (TDC) card w i t h t h e moni tor ing op t i on i n s t a l l e d i n t h e e x i s t i n g ava i l ab le I N B s h e l f .

L ine Switch & 4/2 Wire Converter Card Optional c i r c u i t card i n s t a l l e d i n t h e I N B Main o r Expansion s h e l f . Converter card i s i n s t a l l e d w i t h t h e Trunk D i v e r t e r C i r c u i t (TDC) card. An I N B Main Shel f can ho ld a maximum o f t h ree (3) L ine Switch & 412 Wire Converter cards and th ree (3) Trunk D i v e r t e r C i r c u i t cards.

The L ine Switch & 4/2 Wire






PROCTOR INSTANT NETWORK BACKUP (INB) SYSTEM (Cont ' d )

INB Expansion Shel f Consists o f t h e Trunk Expansion C i r c u i t (TEC) card i n s t a l l e d Shel f and miscellaneous ma te r ia l needed t o i n s t a l l t h e s h e l f o f f i c e . Each Expansion She l f holds up t o t e n (10) addi t iona c i r c u i t cards.



n t h e I N B Main She l f , t h e Expansion n t h e Telephone Company cen t ra l TDU o r f i v e p a i r s o f TDU/Line Switch

The f o l l o w i n g items o f equipment i n t e r f a c e I N B Sender equipment w i t h 911 services a t t h e PSAP o r another a l t e r n a t e answering f a c i l i t y . When t h e 911 c a l l i s answered, t h e A N I i s received a t t h e PSAP .

PSAP Responder - 1s t Consists o f a s i n g l e u n i t , mounting s h e l f (holds up t o f i v e PSAP Responder u n i t cards) and miscellaneous hardware needed f o r i n s t a l l a t i o n a t t h e Publ ic Safety Answering Point (PSAP). u n i t i n t e r f a c e s w i t h two ( 2 ) cen t ra l o f f i c e ground s t a r t l i n e c i r c u i t s .

Each

PSAP Responder - Addi t ional Each add i t i ona l PSAP Responder u n i t i n s t a l l e d a t t h e customer premises i n an e x i s t i n g a v a i l a b l e mounting s h e l f s l o t .

Central O f f i c e (CO) Responder - 1s t I n s t a l l e d on t h e incoming t runk o f t h e 911 s e l e c t i v e rou te r i n t h e Telephone Company cen t ra l o f f i c e . Consists o f a 19 i nch s h e l f , one CO Responder c i r c u i t card, r e l a y rack, fuse panel and miscellaneous hardware needed t o i n s t a l l t h e system. Each s h e l f holds up t o t e n (10) CO Responder c i r c u i t cards.

Central O f f i c e (CO) Responder - Addi t ional Each add i t i ona l CO Responder c i r c u i t card i n s t a l l e d i n an e x i s t i n g a v a i l a b l e CO Responder s h e l f .

The f o l l o w i n g items o f equipment a l l ow t h e d i ve r ted 911 c a l l t o be forwarded v i a an a l t e r n a t e c e l l u l a r path :

INB C e l l u l a r Transceiver A rack mounted c e l l u l a r t ransce ive r used i n conjunct ion w i t h t h e I N B She l f system o r t h e I N B Mini-Pac u n i t used t o i n t e r f a c e t h e Publ ic Switched Network w i t h t h e C e l l u l a r Network. Each u n i t i n te r faces w i t h one 911 t runk . Includes t h e Ce l l u l a r Transcei ver U n i t and m i scel 1 aneous mater i a1 needed t o i n s t a l l t h e equipment i n t h e Telephone Company c e n t r a l o f f i c e .


Michael A . Page, Vice President 1900 M S t ree t , NW, Su i te 810, Washington, D.C. 20036





PROCTOR INSTANT NETWORK BACKUP (INB) SYSTEM (Cont ' d )

Ce l l u la r 3 dB Antenna Omni - d i r e c t i o n a l 3 dB antenna used w i t h t h e I N B Ce l l u l a r Transceiver.

Ce l l u la r 9 dB Antenna Outdoor antenna used i n p lace o f t h e standard 3 dB ga in antenna when a d d i t i o n a l antenna gain i s needed f o r acceptable recept ion.

Tel u l a r Phonecell Series Equipment

Phonecell - 1 M Cel l u l a r Transceiver W a l l mounted cabinet conta in ing t h e power supply, telephone network i n t e r f a c e , c e l l u l a r t ransce ive r and t h e miscellaneous ma te r ia l needed t o i n t e r f a c e one loop o r ground s t a r t telephone l i n e t o a c e l l u l a r network. The u n i t can be i n s t a l l e d a t e i t h e r t h e Telephone Company cen t ra l o f f i c e o r a t t h e PSAP.

Phonecell - 4M C e l l u l a r Transceiver W a l l mounted cabinet conta i n i ng f o u r power suppl i e s , f o u r telephone network i n t e r c e l l u l a r t ranscei vers , one quad antenna connector and m i scel 1 aneous mater i a1 requ f o u r loop o r ground s t a r t telephone l i n e s t o a c e l l u l a r network. The u n i t can be e i t h e r t h e Telephone Company cen t ra l o f f i c e o r a t t h e PSAP.

aces, red t o i n s t a l

our i n t e r f a c e ed a t

Cel l ul a r 3 dB Antenna Standard indoor antenna used w i t h t h e Phonecell 1M o r 4M u n i t s .

Ce l l u la r 12 dB Antenna Optional antenna used i n p lace o f standard 3 dB ga in antenna when add i t i ona l antenna gain i s needed f o r acceptable recept ion.

Rules and Regulations

Each sender u n i t and each receiver u n i t requi res a separate business access l i n e . The customer w i l l be responsible f o r a l l subscr iber access l i n e charges and t o l l c a l l s b i l l e d t o those access l i n e s .

911 customers subscr ib ing t o a c e l l u l a r r a d i o c i r c u i t as an a1 te rna te network w i 11 be responsible f o r ob ta in ing t h e c e l l u l a r serv ice and paying a l l charges r e l a t e d t o i t s use.


Michael A. Page, Vice President 1900 M S t ree t , NW, S u i t e 810, Washington, D.C. 20036




RATES AND CHARGES

Nonrecurring Charqe GSEC

Monthly Rate GSEC

Tel tone

Trunk D i a l U n i t W i thOUT Moni tor ing

1 s t t runk Add i t i ona l t runk

Ca l l Answer U n i t W i thOUT Moni tor ing


$3500.00 911CDUNRC $ 42.95 911CDU 387.00 911ACDUNRC 95.93 911CDUA

1600.00 9 11 CAUNRC 23.45 911CAU 315.00 911CAUANRC 51.91 911CAUA

Trunk Monitor U n i t (TMU) 457.34 911TMUNRC 100.00 911TMU

Ca l l Transfer U n i t W i thOUT Moni tor ing


Proctor

M i n i - Pac W i thOUT Moni tor ing


Mini -Pac With Moni tor ing


Shel f System W i thOUT Moni tor ing


Shel f System With Moni tor ing

1 s t t runk Addi t ional t runk

597.00 91 lCTUNRC 94.63 911CTU 295.00 91 lCTUANRC 45.60 911CTUA

518.00 91 1 M I NPNRC 387.00 91 1M I NPANRC

518.00 91 1 M I NPMNRC 387.00 911MINPMANRC

597.00 91 1CDUPSSNRC 295.00 91 lCDUPSSANRC

597.00 911CDUMNRC 295.00 911CDUMANRC

122.66 911MINP 106.72 91 1M I NPA

136.91 91 1 M I NPM 120.97 91 1 M I NPMA

172.87 911CDUPSS 58.23 911CDUPSSA

198.79 911CDUM 62.77 91 lCDUMA


Michael A . Page, Vice President 1900 M S t ree t , NW. Su i te 810, Washington, D . C . 20036




RATES AND CHARGES (Cont ' d )

Expansion She1 f

PSAP Responder 1 s t Addi t ional

Central O f f i c e Responder 1 s t Addi t ional

Optional 4/2 Wire Converter

Cel l u l a r Transcei ver

Cel l u l a r Antenna 3 dB 9 dB

Tel u 1 a r Phonecell

1M Transceiver 4M Transceiver

Cel l u l a r Antenna 3 dB 12 dB

Nonrecurring Charqe

$ 295.00

470.00 470.00

470.00 470.00

11.00

387.00

11.00 86.00

687.00 746.00

11.00 86.00

- GSEC

911CDUSSXNRC

911CAUMNRC 911CAUMANRC

91 lCTUCONRC 911CTUCOANRC

911CELLTRPNRC

911CELLANTP3NRC 911CELLANTP9NRC

911CELLTRlNRC 9 11 CEL LTR4NRC

911CELLANTT3NRC 9 1 lCELLANTT12NRC

Month 1 y Rate - GSEC

$ 81.88 911CDUSSX

138.23 911CAUM 134.83 911CAUMA

85.58 911CTUCO 54.77 911CTUCOA

15.85

70.56 911CELLTRP

2.05 911CELLANTP3 11.23 911CELLANTP9

43.25 911CELLTR1 131.35 911CELLTR4

2.18 911CELLANTT3 4.42 911CELLANTT12


Michael A . Page, Vice President 1900 M St reet , NW. Sui te 810, Washington, D.C. 20036


Original Sheet No. 115

EMERGENCY NUMBER SERVICE (911)

E911 TANDEM ROUTING SERVICE

GENERAL

E911 Tandem Routing i s a service offered t o 911 customers.

DESCRIPTION

When E911 tandem routing service i s provided, a t least one central office, within a designated area, provides tandem switching capabilities for 911 ca l l s from a l l end offices, w i t h i n the area. tandem office controls the switching of the automatic number identification ( A N I ) information t o the appropriate Public Safety Answering Poin t ( P S A P ) . capabi 1 i t i es t o the 911 customer such a s , E911 trunk concentration: selective, default and a1 ternate routing: call transfer: n i g h t transfer: and forced disconnect.

The

I t also provides enhanced features and

Al te rna te Routing - Routes 911 ca l l s t o another PSAP over dedicated trunks, under special conditions .

C a l l Transfer - Provides capability t o transfer a n established 911 call t o another PSAP, a secondary PSAP or another location selected by the primary PSAP attendant.

Defaul t Routing - Allows a 911 call t h a t cannot be routed t o be automatically routed t o a predesignated (default) PSAP. This feature i s based on the incoming trunk group.

E911 Trunk Concentration - Concentrates the number of incoming 911 trunks a t the Tandem i n t o a smaller, concentrated trunk group going t o the PSAP.

Forced Disconnect - Prevents a 911 calling party. who remains off-hook, from indefinitely hold ing the connection t o a PSAP. receipt of an on-hook signal from the PSAP.

The E911 Tandem i s capable of force releasing the calling party upon

Night Transfer - Provides the capability t o reroute 911 ca l l s t o another PSAP during specified hours.

Select ive Routing - Automatic routing of incoming 911 cal ls t o the designated PSAP based on the ANI and the designated Emergency Service Number.

RATES AND CHARGES

Nonrecurring Monthly Charqe Rate

Tandem Routing

Per record Per 1 . 0 0 0 records

$ 0.00 $ 0.07 0.00 70.00


Michael A. Page, Vice President 1900 M Street , N W . Suite 810, Washington. D.C. 20036


O r i g i n a l Index S h e e t No. 1

CENTRANET SERVICE E X I S T I N G CUSTOMER ONLY

INDEX

MONTHLYCHARGES (2) . . . . . . . . . . . . . . . . . . . . . . . . . . .

CHARGES PER FEATURE PACKAGE (1) . . . . . . . . . . . . . . . . . . . . .

DATA BASE ADDITIONS, CHANGES, OR DELETIONS . . . . . . . . . . . . . . .

CCLASS SERVICE . . . . . . . , . . . . . . . . . . . . . . . . . . . . .

OPTIONAL SYSTEM FEATURES . . . . . . . . . . . . . . . . . . . . . . . .

D E F I N I T I O N S . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

FEATUREPACKAGES . . . . . . . . . . . . . . . . . . . . . . . . . . . .

RULES AND REGULATIONS . . . . . . . . . . . . . . . . . . . . . . . . . .

R A T E S A N D C H A R G E S . . . . . . . . . . . . . . . . . . . . . . . . . . . .

S h e e t N o .

1

2

3

4

6

8

13

15

16

ISSUED: December 1 0 , 1999 EFFECTIVE: Upon A p p r o v a l

M i c h a e l A . P a g e , Vice P r e s i d e n t 1 9 0 0 M S t r e e t , NW. S u i t e 8 1 0 . W a s h i n g t o n , D . C . 20036



CENTRANET@ SERVICE EXISTING CUSTOMERS ONLY

( I n Service P r i o r t o December 18, 1997) MONTHLY CHARGES (2)

LINE SIZE 2 t o 100 101 t o 400

L ine Size 2 t o 25 26 t o 100 101 t o 250 251 t o 400

L ine Size 2 t o 400

Res t r i c ted Stat ions (Metro and Non-Metro)

NON-METRO (2) Subscr ip t ion Month 1 y

Fee Rate Per GSEC Monthl Y GSEC Customer

CEN SFNM $50.00 CEN MLNM $13.75 CEN SFNM4 $250.00 CEN MLNM4 $11.75

NON-METRO (3) Subscr ip t ion Monthly

Fee Rate Per GSEC Monthl Y GSEC Customer

CEN SFZM $100.00 CEN ML2M $17.50 CEN SF26M $100.00 CEN ML26M $17.00 CEN S F l O l M $400.00 CEN MLlOlM $14.25 CEN SF251M $400.00 CEN ML251M $13.75

EXTENDED METRO (Monthly) (4) Monthly

GSEC Rate/Line (5) CEN EMS $20.00

Monthly GSEC Rate/Line

CEN RSTSTA $6.00

L i m i t s c a l l i n g t o w i t h i n t h e same business group.

M i 1 aqe An a d d i t i o n a l Charge o f $1.16 per Qtr. M i l e (CEN MI11 w i l l be charged Per L ine f o r t h e Local Loop. Customers i n serv ice p r i o r t o 10/30/91 remain a t $.80 per Qtr. M i l e (CEN M I ) . Metro, Non-Metro, and Extended Metro.

This appl ies f o r

Does not i nc lude FCC Subscriber L ine Charge. Charge Cred i t and Valor Telephone Operating Companies T a r i f f FCC No. 1. Sect ion 13, Page 312 f o r t h e Subscriber L ine Charge. Non-wire exchanges are those not l i s t e d i n (3) below and where adequate f a c i l i t i e s are ava i l ab le t o prov ide CentraNeP Service. The f o l l o w i n g exchanges are Metro: C a r r o l l t o n . Garland, Grapevine, I r v i n g , L e w i s v i l l e , Plano. Baytown. League City, Rowlet t , Crosby. K e l l e r . Highlands, Kemah. Dickinson and Wylie. CentraNeP w i l l be o f f e r e d on ly i n t h e cen t ra l o f f i c e s o f these exchanges when f a c i l i t i e s are ava i l ab le . L im i ted t o those exchanges i n Sect ion 6 o f t h i s t a r i f f where EMS i s ava i l ab le and those exchanges where CentraNeP i s o f fe red . and w i l l be app l i cab le t o each CentraNeP l i n e w i t h access t o a Simulated F a c i l i t y Group See Sheet 13) I n a d d i t i o n t o t h e Metro L ine Rate.

Refer t o Sheet 12 f o r t h e Subscriber L ine

May be ordered by i ndi v i dual CentraNeP 1 i ne





CENTRANETa SERVICE EXISTING CUSTOMERS ONLY

( I n Service P r i o r t o December 18, 1997)

CHARGES PER FEATURE PACKAGE (1)

NONRECURRING MONTHLY CHARGE FEATURE PACKAGE ESTABLISHMENT CHARGES GSEC CHARGE* GSEC Per L ine

CentraNeP 1000 Feature Package CEN ST $100.00 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

CentraNeP 2000 Feature Package CEN PR $150.00 CentraNeP 3000 Feature Package CEN DL $215.00

Package Upgrades CentraNeP 1000 t o

CentraNeP 2000 CentraNeP 1000 t o

CentraNeP 3000 CentraNeP 2000 t o

Cent r a Ne t @30 0 0

CEN UPSP $ 50.00 CEN UPSPM $2.00

CEN UPSD 115.00 CEN UPSOM 4.00

CEN UPPD 60.00 CEN UPPDM 2.00

A customer w i t h i n t h e l i n e requirements o f h i s e x i s t i n g package who requests t o upgrade t o another package w i l l pay t h e appropr ia te Nonrecurring Charge i n a d d i t i o n t o t h e monthly charge per l i n e . A customer who adds l i n e s and exceeds t h e l i n e requirement f o r h i s e x i s t i n g fea tu re package w i l l be upgraded t o t h e appropr ia te package and w i l l pay t h e appropr ia te Nonrecurring Charge f o r t h e package t o which he i s upgrading, bu t t h e monthly l i n e charge i s no t appl icable.

(1) I n a d d i t i o n t o app l i cab le Service Charges i n Sect ion 13 o f t h e General Exchange T a r i f f . connection charges w i l l be ra ted as shown on sheet 12 o f t h i s tariff.

L ine


Michael A. Page, Vice President 1900 M S t ree t , NW, S u i t e 810, Washington. D . C . 20036



CENTRANETm SERVICE E X I S T I N G CUSTOMER ONLY

( I n Service P r i o r t o December 18, 1997)

DATA BASE ADDITIONS, CHANGES, OR DELETIONS NON - RECURRING

CHARGE ROUTINE SOFTWARE CHANGE $50.00 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ - - - -

CHANGE TRUNK GROUP

CHANGE CUSTOM RECORDING CHANGE ARS TRANSLATIONS CHANGE TRANSLATIONS TABLES ADD MUSIC ON HOLD

CHANGE NON-DATA-LINK ATTENDANT (1)

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ - - - -

M I NOR SOFTWARE CHANGE $25.00 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

ADD SUBGROUP CHANGE SUBGROUP ADD HUNT GROUP ADD ACD HUNT GROUP (2) ADD/CHANGE SIMULATED FACILITY GROUP (SFG) ADD QUEUING GROUPS (3) ADD LISTED/ATTENDANT NUMBER NIGHT ANSWER (UNA/PNA) (4) PAGING/PUB. ADD/CODE CALLING (5) CONFERENCE CALLING - 8, 16, 24 por ts REMOTE ACCESS DIRECTORY NUMBER (6) AUTH. CODE VALIDATION ( 7 ) MUSIC ON HOLD ACCESS DICTATION LINK ACCESS STANDARD RECORDING

EXECUTIVE BUSY OVERRIDE

CHANGE TRANSLATIONS

EXTENDED PICK-UP CODE

MULTI-LEVEL RESTRICTION (8) (9 )

Plus Minor Software Change Charge Plus Minor Software Change Charge Plus Minor software Change Charge Plus Minor Software Change Charge Plus Minor Software Change Charge Plus Minor Software Change Charge Plus Minor Software Change Charge Plus Minor Software Change Charge Plus Minor Software Change Charge

ISSUED: December 10. 1999

f o r each add i t iona l console. f o r recording, queuing, s t a t i o n changes each t runk group. each PNA number, zone, area. each area. each author izat ion code. each 2 codes. each 10 codes. t o add t o l l c o n t r o l .

EFFECTIVE: Upon Approval

Michael A. Page, Vice President 1900 M St reet , NW. Sui te 810, Washington. D . C . 20036



CENTWNETa SERVICE EXISTING CUSTOMERS ONLY

( In Service P r i o r t o December 18, 1997)

CCLASS SERVICE (Cont ' d )

Rates

Nonrecurring Monthly Rate Feature Package GSEC Charqe GSEC Per L ine

2 - 25 l i n e s 26 - 50 l i n e s 51+ l i n e s

(1) CENFS CLASS 25M $5.00 (1) CENFS CLASS 49M 4.50 (1) CENFS CLASS l O O M 4.00

Maximum t o t a l charge per customer f o r t h e Feature Package i s $400.00 (GSEC: CENFS CLASS SYSM)

Optional Features

Nonrecurring Monthly Rate Ca l l Trac i ng Service GSEC Charqe GSEC Per L ine

Per Occurrence CEN COT 810.00

V I P A l e r t (1) CEN V I P M

C a l l i n g Number I d e n t i f i c a t i o n ( C N I D )

2 - 25 l i n e s 26 - 50 l i n e s 51+ l i n e s

(1) CEN C N I D 25M 6.00 (1) CEN C N I D 49M 4.50 (1) CEN C N I D l O O M 2.00

Maximum t o t a l charge per customer f o r C a l l i n g Number I d e n t i f i c a t i o n i s $200.00 (GSEC: CEN C N I D SYSM).

Cancel C a l l i ng Number De l i very NO CHARGE

(1) Appl icable charges from Sect ion 13 o f t h i s T a r i f f

ISSUED: December 10 . 1999 EFFECTIVE: Upon Approval





( I n Service P r io r t o December 18, 1997)

See Section 34 f o r Subscriber Line Credi ts

L ine Size

2 3 t o 5 6 t o 10

11 t o 25 26 t o 50 51 t o 75 76 t o 100

101 t o 200 201 t o 300 301 t o 400

L ine Connection GSEC Charqe Per Line*

CEN LC2 CEN LC3 CEN LC6 CEN L C l l CEN LC26 CEN LC51 CEN LC76 CEN LClOl CEN LC201 CEN LC301

$18.00 12.00 10.00 6.40 4.00 3.20 3.00 2.80 2.50 2.20

Addi t ional Network Access Trunks

For customers w i t h 24 o r fewer CentraNetB l i n e s , t h e Manual Trunk r a t e w i l l be appl ied f o r t h e appropr ia te exchange i n Sect ion 6 of t h i s tariff f o r each add i t i ona l t runk . appl i cab1 e.

The EAS r a t e i s a l so

For customers w i t h 25 o r more CentraNetB l i n e s , t h e Automatic Trunk r a t e w i l l be appl ied f o r t h e appropr ia te exchange i n Sect ion 6 o f t h i s t a r i f f f o r each add i t i ona l t runk . The EAS r a t e i s a l so appl icable.


Michael A . Page, Vice President 1900 M S t ree t , NW, Su i te 810. Washington, D.C. 20036



CENTMNET@ SERVICE EXISTING CUSTOMERS ONLY

( I n Service P r i o r t o December 18, 1997

OPTIONAL SYSTEM FEATURES (9)

-Automatic Route Select ion( l3) -WATS Access -800 Service Access

-Ti e Faci 1 i t y Access -FX Access -L imi ted Automatic C a l l

-Preferent ia l Hunting (3)

- P r i o r i t y Queuing (5) -Author izat ion Codes, per

-Terminal Make Busy (4) -Extended Metro Service- -Simulated F a c i l i t y Group(l2) -Pagi ng/Publ i c Address

-D ic ta t ion Access (1) -Code Ca l l ing Access (1) -Music On Hold (1) -Recorded Announcement-

-Conference C a l l i n g 8 Port -SMDR V i a Revenue Account4 ng

Of f i ce (MRC-per l i n e )

D i s t r i b u t i on

-Stop Hunt (3) (4)

group o f 10

Access

Custom

OPTIONAL ATTENDANT FEATURES (9)

-Non-Data Link Console

- D a t a L ink Console In te r face -Mu1 ti p l e L i sted D i rectory

-Pre-Determi ned Night

-Uni versa1 Night Answer

- M i xed N i g h t Answer ( 1 1 ( 8 -Addi t ional Console Member -F lex ib le Night Answer

In te r face (11)

Number

Answer (PNA)

(UNA) (1 ) (6 ) ( 7 1

ISSUED: December 1 0 , 1999

GSEC

CEN ARS CEN WTSACC CEN 800 SVCALL

CEN TFA CEN FXALL

CEN LACD CEN PRHNTG CEN STPHNT CEN PRQUE

CEN ATHCDS CEN TRMMB

CEN EMSSFG

CEN PGALL CEN DICALL CEN CCACC CEN MOH

CEN RANCUS CEN CONCLG

NONRECURRING CHARGE

$50.00 per h r . 25.00 25.00

25.00 25.00

25.00 25.00 25.00 25.00

25.00 25.00

25.00

140.00 140.00 140.00 50.00

260.00 160.00

CEN NDLCI 50.00 CEN DLCI 210.00

CEN LDIRNO 25.00

CEN PNA 25.00

CEN UNA 65.00 CEN MNA 65.00 CEN ACM 185.00 CEN FNA 65.00

MONTHLY - GSEC RATE

CEN WTSACCM CEN 800 SVCALLM CEN TFAM CEN FXALLM

CEN LACDM CEN PRHNTGM CEN STPHNTM CEN PRQUEM

CEN ATHDCSM CEN TRMMBM

CEN EMSSFGM 5.00

CEN PGALLM 30.00 CEN DICALLM 30.00 CEN CCACCM 30.00 CEN MOHM 10.00

CEN RANCUSM 45.00 CEN CONCLGM 110.00

CEN SMDRM .30

CEN NDLCIM CEN DLCIM 90.00

CEN LDIRNOM

CEN PNAM

CEN UNAM 10 .00 CEN MNAM 10.00 CEN ACMM 90.00 CEN FNAM 10.00

Michael A . Page, Vice President 1900 M St reet , NW. Su i te 810, Washington, D.C. 20036





( I n Service P r i o r t o December 18. 1997)

OPTIONAL SYSTEM FEATURES (Cont ' d 1

Note: (1) Where f a c i l i t i e s and condi t ions pe rm i t . Does not i nc lude music source f o r Music on Hold .

(11) (12)

(13)

Requires one o r more hunt groups. May r e q u i r e add i t i ona l hardware. Requi res o f f - hook queui ng . Requi res 1 i sted d i rec to ry number. Requires d a t a - l i n k console. Requires PNA and UNA. I n a d d i t i o n t o app l i cab le Service Charges i n Sect ion 13 o f t h e General Exchange T a r i f f , L ine Connection charges w i l l apply as shown on Sheet 12 o f t h i s tariff. Requi res mu1 t i 1 i n e appearances normal l y assigned t o a r o t a r y hunt group. Appl ies per access t o each EMS t runk f a c i l i t y . s t a t i o n . F a c i l i t i e s R e s t r i c t i o n Level , Time o f Day Routing, and Expensive Route Warning are a p a r t o f Automatic Route Select ion.

May be ordered by i n d i v i d u a l EMS t runks are t o be purchased from Sect ion 6 o f t h i s t a r i f f .


Michael A. Page. Vice President 1900 M S t ree t , NW. S u i t e 810, Washington, D . C . 20036

Val or Telecommunications o f Texas, LP Texas General Exchange Tariff No. 1 SECTION 47


CENTRANETa AUTOMATIC CALL DISTRIBUTION/MANAGEMENT INFORMATION SYSTEM (ACD/M I S 1

DEFINITIONS

Abandoned C a l l C lea r inq - an incoming c a l l queue o r a f t e r t h e c a l l was presented t o t h e agent p o s i t i o n .

Provides f o r t h e removal o f a c a l l when a c a l l e r abandons e i t h e r wh i l e i n

ACD GrOUD - A group o f agents rece iv ing c a l l s d i r e c t e d t o t h e same incoming c a l l queue. agents can be i n one o r more supervisor subgroups.

These

ACD Overflow o f Enaueued C a l l s - Provides f o r c a l l s t h a t have been i n queue, f o r a customer determined amount o f t ime, t o queue against another group as we l l as t h e o r i g i n a l queue.

ACD Mu l t iD le L ine o f Business Codes - Allows handl ing and t r a c k i n g o f m u l t i p l e a c t i v i t i e s f o r t h e same c a l l i n a customer environment w i t h more than one l i n e o f business (LOB).

ACD Node - I nd i v idua l customer ACD group(s) served from t h e same Telephone Company cen t ra l o f f i c e .

ACD Secondary D i rec to ry Number - Provides f o r t h e assignment o f a fea tu re access p o s i t i o n o f one o r more secondary d i r e c t o r y numbers t h a t are separate from t h e incoming ACD D i rec to ry Numbers. This feature al lows agents t o receive d i r e c t non-ACD incoming c a l l s and t o make outgoing c a l l s .

ACD Walkaway/Closed - Allows agents t o enter a t h ree d i g i t code, t o i d e n t i f y t h e reason f o r u n a v a i l a b i l i t y t o c a l l s , when a c t i v a t i n g t h e Not Ready key: t h e code i s then recorded by t h e Management In format ion System ( M I S ) . eval uate product i v i t y , schedule work s h i f t s and determi ne s t a f f i n g requi rements .

Various customer assigned codes f o r e n t r y prov ide data t o

Addi t ional Queue S lo ts - Dedicated t ime s l o t s used t o ho ld incoming c a l l s i n a delayed s t a t e u n t i l an agent becomes ava i l ab le . One queue s l o t i s requi red f o r each c a l l t o be he ld i n queue.

Aqent Loqin/Losout - are a v a i l a b l e t o con t ro l improper l o g i n : 1) p a r t i t i o n i n g agent l o g i n i d e n t i f i c a t i o n numbers i n t o var ious groups, o r 2 ) r e q u i r i n g an agent l o g i n password.

Ensures on ly assigned agents are able t o l o g i n t o an ACD group. Two opt ions

Asent Queue - Places a v a i l a b l e answering agent p o s i t i o n s i n a queue determined by a f i r s t - i n . f i r s t - o u t bas i s . The p o s i t i o n w a i t i n g f o r a c a l l t h e longest w i l l rece ive t h e f i r s t incoming c a l l

Answer Asent - Permits a key t o be reserved, a t t h e supervisory p o s i t i o n , t o be used on ly f o r answering c a l l s from agents.


Michael A . Page, Vice President 1900 M S t ree t , NW, Su i te 810, Washington. D.C. 20036



CENTRANET@ AUTOMATIC CALL DISTRI BUTION/MANAGEMENT INFORMATION SYSTEM ( ACD/MI S

DEFINITIONS (Cont ' d )

Attendant Console t o ACD - Allows operator consoles t o be used t o answer and t o rou te incoming c a l l s t o ACD d i r e c t o r y numbers.

Automatic Overflow - Reroutes incoming c a l l s when t h e maximum number o f incoming c a l l s are i n queue o r t h e f i r s t c a l l i n queue has reached t h e maximum w a i t i n g t ime. number o f c a l l s per queue and t h e maximum w a i t i n g t ime are se t by t h e customer.

The parameters f o r t h e maximum

C a l l Aqent - Permits a supervisor t o d i r e c t l y c a l l an agent wi thout having t o d i a l t h e agents secondary d i rec to ry number.

Ca l l Forc inq - Increases t h e speed o f ACD c a l l handl ing by automat ica l ly present ing incoming c a l l s t o t h e ACD agents; a sho r t b u r s t o f tone a l e r t s t h e agent o f t h e incoming c a l l . O r d i n a r i l y t h e agent presses a release key upon conclusion o f a c a l l and then presses an " i n - c a l l s " key t o receive another c a l l .

C a l l Transfer w i t h Time - Allows a c a l l t h a t has been answered by an ACD agent and then t r a n s f e r r e d t o another ACD agent group t o be queued t o t h e new group's highest p r i o r i t y queue based on t h e t o t a l t ime o f t h e c a l l ( t ime i n queue p r i o r t o being answered by t h e f i r s t agent p lus t h e length o f " t a l k t ime" w i t h f i r s t agent.)

Ca l l ed Name/Number D i s ~ 1 ay - Shows t h e termi n a t i ng group name and termi n a t i ng d i rec to ry number f o r c a l l s a r r i v i n g on t h e agent 's s e t . group f o r appropr ia te c a l l answering and c a l l hand1 i ng .

This i n fo rma t ion al lows t h e ACD agent t o i d e n t i f y t h e c a l l e d ACD

C a l l Source I D - Provides f o r t h e d i sp lay , a t t h e agent 's p o s i t i o n , o f t h e incoming c a l l f a c i l i t y , e.g. c a l l s from w i t h i n t h e same customer's group, t h e agent 's extension number i s displayed; c a l l s from o the r customer groups served by t h e same ACD node, t h e c a l l i n g agent 's d i r e c t o r y number i s displayed.

C a l l Supervisor - Provides a key fo r quick access t o t h e supervisor

Contro l led I n t e r f l o w - Provides t h e supervisor p o s i t i o n t h e c a p a b i l i t y t o temporar i ly d i v e r t a group's new incoming c a l l s . The c a l l s are d i v e r t e d t o a rou te def ined by t h e customer.

D i rec to ry Number - Incoming l o c a l access numbers assigned t o t h e customer Automatic C a l l D i s t r i b u t i o n groups.

D i s t i n c t i v e Rinqinq - Enables agents t o d i s t i n g u i s h ACD c a l l s from non-ACD c a l l s



Valor Telecommunications of Texas, LP Texas General Exchange Tariff No. 1 SECTION 47


CENTRANET@ AUTOMAT1 C CALL D I STRI BUT I ON/MANAGEMENT INFORMATION SYSTEM ( ACD/M I S 1


Disp lay Aqents Summary - Key ac t i va ted f u n c t i o n enables t h e supervisor p o s i t i o n t o d i sp lay a s tatus summary o f a l l ACD agent p o s i t i o n s w i t h i n a p a r t i c u l a r ACD group. agents :

The summary shows t h e number o f

- busy on ACD and non-ACD c a l l s , - w a i t i n g f o r c a l l s ( i d l e ) , - no t ready t o receive c a l l s , and - not a v a i l a b l e (agent not logged i n o r Make Set Busy a c t i v a t e d ) .

Disp lay Queue Status - Allows t h e supervisor p o s i t i o n t o monitor t h e e f f i c i e n c y i n which incoming c a l l s are being handled. f o r t h e corresponding ACD d i r e c t o r y number:

A c t i v a t i o n o f Disp lay Queue Status shows t h e f o l l o w i n g cu r ren t i n fo rma t ion

- number o f s t a f f e d agent p o s i t i o n s , - number o f c a l l s w a i t i n g i n t h e incoming c a l l queue, - number o f c a l l s l o g i c a l l y queued against group, - w a i t i n g t ime ( i n seconds) o f t h e o ldes t c a l l i n queue.

Emerqencv A l e r t i n q - Enables t h e agent t o confer immediately w i t h t h e supervisor o r t o automat ica l ly connect a customer provided tape recorder t o a c a l l .

Emerqencv A l e r t i n q Enhanced - Enhances t h e Emergency A l e r t i n g fea tu re by p rov id ing t h e ACD agent w i t h a s i n g l e key t o simultaneously add a supervisor and a recording device t o a c a l l .

Emercrencv Answer - Permits an answer emergency key lamp, a t t h e supervisory p o s i t i o n , t o f l a s h when an agent ac t i va tes an emergency key.

Emerqencv Answer Backup - Provides a method f o r r e d i r e c t i n g emergency key c a l l s t o another customer designated p o s i t i o n when t h e supervisor p o s i t i o n i s unavai lab le.

Forced Aqent Avai l a b i 1 i t Y - A1 lows t h e ACD supervisor t o deact ivate a Not Ready cond i t i on on a s p e c i f i c l i n e . This fea tu re i s key ac t i va ted on an i n d i v i d u a l agent bas is .

Incominq C a l l Queue - Allows a customer t o p r i o r i t i z e d c a l l s based on t h e number d ia led . a h igher p r i o r i t y ge t answered before c a l l s o f a lower p r i o r i t y .

Ca l l s o f

Make Set BUSY - Blocks non-ACD c a l l s t o t h e p o s i t i o n .


Michael A, Page, Vice President 1900 M S t ree t . NW, Su i te 810, Washington. D.C. 20036



CENTRANETO AUTOMATIC CALL DISTRIBUTION/MANAGEMENT INFORMATION SYSTEM (ACD/ M I S 1


M I S Data Stream I n t e r f a c e - Enables a downstream processor t o use a data stream t o c o l l e c t ACD group in format ion, from t h e ACD node, t o produce r e a l - t i m e s t a t i s t i c s and h i s t o r i c a l repo r t s . The ACD/MIS I n t e r f a c e al lows t h e user t o perform t h e f o l l o w i n g func t i ons :

l o g i n o r l o g o f f t h e ACD/MIS. c o l l e c t i n fo rma t ion from a pool of ACD groups. change t h e i n fo rma t ion f o r a pool o f ACD groups, request i n fo rma t ion on t h e con f igu ra t i on o f t h e data stream, request t h e cu r ren t t ime and date. s t a r t and s top t h e t r a n s f e r o f c a l l -event in format ion.

f ea tu re a l so includes t h e fo l l ow ing :

Remote ACD Load Management - Provides t h e c a p a b i l i t y o f t h e supervisory p o s i t i o n t o reconf igure t h e s t r u c t u r e and operat ional parameters o f an ACD group t o maximize t h e number o f c a l l s served o r t o a l l e v i a t e overload on a remote supervisory te rm ina l . Var iab le Wrap-up Time - Allows t h e ACD supervisory p o s i t i o n t o vary t h e i n t e r v a l between c a l l completion and t h e presentat ion o f a new incoming c a l l on an i n d i v i d u a l agent p o s i t i o n basis o r on a group bas is .

Multistaqe-Queue Status D i s D l a v - Allows t h e ACD agent t o d i sp lay t h e l eng th o f t ime c a l l s have been he ld i n t h e incoming c a l l queue before being answered.

Music on Delav - Connects c a l l e r s i n queue t o a customer provided music source wh i l e wa i t i ng f o r an avai 1 ab1 e agent.

Niqht Treatment - Allows c a l l s a r r i v i n g a f t e r a l l agents have logged out t o be handled by: answering w i t h a recorded announcement adv is ing t h e c a l l e r t h a t t h e ACD l o c a t i o n i s c losed and then t h e c a l l i s disconnected, o r 2) automat ica l ly forwarding t h e c a l l t o another ACD l o c a t i o n o r t o a n i g h t se rv i ce number f o r answering.

1)

Not Readv - When ac t i va ted t h e agent p o s i t i o n cannot receive any ACD c a l l s a l l ow ing t h e agent t o complete f o l l o w up t ransact ions o r o r i g i n a t e out going c a l l s on a secondary d i r e c t o r y number.

Observe Aqent - A1 1 ows t h e supervisor p o s i t i o n t o monitor agents ' c a l l s . r e s t r i c t e d t o agents w i t h i n a supervisor ' s group.

Moni t o r i ng capabi 1 i ty i s





CENTRANET@ AUTOMATIC CALL DISTRI BUTION/MANAGEMENT INFORMATION SYSTEM ( ACD/ M I S 1


Observe Aqent Extended - Allows t h e supervisor p o s i t i o n t o monitor agents' c a l l s . moni tor ing capabi 1 i t y t o e n t i r e ACD group.

Extends

Overflow Enhancement - Increases t h e customer's opt ions f o r answering ACD c a l l s dur ing per iods o f heavy t r a f f i c . overf low routes. When an incoming c a l l queue f o r a group i s f u l l , t h i s feature sequen t ia l l y scans each o f t h e o the r groups and routes t h e c a l l t o t h e f i r s t group able t o accept i t .

Customers may spec i f y up t o f o u r ACD groups, w i t h i n an ACD node, as p o t e n t i a l

Rinq Threshold - preprogrammed leng th o f t ime. The c a l l i s then rerouted e i t h e r t o t h e longest i d l e agent o r t o t h e f r o n t o f t h e incoming c a l l queue i f no agent i s ava i l ab le .

Provides f o r t h e r e r o u t i n g o f a c a l l when an agent does not answer w i t h i n a

Set Not Ready - When ac t i va ted , t h i s fea tu re blocks t h e agent 's p o s i t i o n from incoming ACD c a l l s ; non-ACD incoming c a l l s c o n t i nue t o be presented.

Standard Announcements - Recorded announcements t o c a l l e r s i n queue t o advise them o f answering delays. The announcements are provided from t h e Telephone Company cen t ra l o f f i c e .

SuDerqrouDs - Enables m u l t i p l e ACD groups, located i n s i n g l e o r m u l t i p l e l oca t i ons bu t served by t h e same ACD node, t o d i s t r i b u t e c a l l s dynamically among t h e separate groups based on t h e cu r ren t ava i l ab le resources.

SuDervi sor Control o f Niqht Service - Provides t h e supervisor p o s i t i o n t h e capabi 1 i t y t o a c t i v a t e Night Treatment se rv i ce f o r one o r more agent groups w i t h i n t h e same ACD system.

Three-way C a l l i n q / C a l l Transfer t o ACD - Allows an agent t o t r a n s f e r c a l l s t o another ACD d i r e c t o r y number w i t h i n t h e same customer group. This fea tu re al lows t h e o r i g i n a t o r t o t rans fe r a c a l l w i t h o r wi thout consu l ta t i on w i t h t h e c a l l e d agent o r t o e s t a b l i s h t h e c a l l t o i n v o l v e a l l t h ree p a r t i e s .

Transfer t o I n - C a l l s Kev - Enables t h e agent t o t r a n s f e r an incoming ACD c a l l d i r e c t l y t o another agent 's I n - C a l l s key w i t h i n t h e same customer group.


Michael A . Page, Vice President 1900 M S t ree t , NW, S u i t e 810. Washington. D . C . 20036



CENTRANETm AUTOMATIC CALL DISTRIBUTION/MANAGEMENT INFORMATION SYSTEM (ACD/ M I S )

FEATURE PACKAGES

CentraNeP ACD i s a v a i l a b l e i n t h e f o l l o w i n g packages:

Basic Agent Feature Package - Abandoned Ca l l C lear ing - Agent Logi n/Logout - Agent Queue - Attendant Console t o ACD - Automatic Overflow - Ca l l Forcing - Incoming Ca l l Queue (equal t o number o f agents) - Music on Delay - Night Treatment - Not Ready - Overflow Enhancement - Ring Threshold - Standard Announcements - Three-way C a l l i n g / C a l l Transfer t o ACD

Advanced Agent Feature Package - -

- Ca l l Transfer w i t h Time - Emergency A l e r t i ng - Emergency A l e r t i n g Enhanced - Transfer t o I n - C a l l s Key - Ava i l ab le w i t h Disp lay Sets

- ACD Wal kawaylC1 osed -

- Ca l l Source I D - Ca l l Supervisor - Multistage-Queue S ta tus Disp lay

ACD Overflow o f Enqueued Ca l l s ACD M u l t i p l e L ine o f Business Codes

Ca l l ed Name/Number D i splay


Michael A . Page, Vice President 1900 M S t r e e t , NW, Su i te 810, Washington. D.C. 20036



CENTRANET@ AUTOMAT1 C CALL D I STRI BUT1 ON/MANAGEMENT INFORMATION SYSTEM (ACD/MI S)

FEATURE PACKAGES (Cont ' d 1

ACD on Single-Line Telephone Sets - Abandoned C a l l Clear ing - Automatic Overflow - D i s t i n c t i v e Ringing -

- Logi n/Logout - Make Set Busy - Music on Delay - Night Treatment -

- Overflow Enhancement - Ring Threshold - Set Not Ready - Standard Announcements -

Incoming C a l l Queue (equal t o number o f agents)

Observe Agent from 2500 Set

Three-way Ca l l ing /Ca l l Transfer t o ACD

Supervisor Feature Package - Answer Agent - Cal l Agent - Control led I n t e r f l o w - Emergency Answer - Emergency Answer Backup - Forced Agent Avai 1 abi 1 i t y - Observe Agent - Supervisor Control o f Night Service - Three-way Ca l l ing /Ca l l Transfer t o ACD - Avai lab le w i t h Display Sets

- Cal led Name/Number Display - Cal l Source I D - Display Agents Summary - Display Queue Status

Optional Features - ACD Secondary Di rectory Number(s1 - M I S Data Stream Inter face, which includes:

- Remote ACD Load Management - Var iable Wrap-up Time Addi t ional Queue Slots ( f o r queue s l o t s greater than t h e number o f access pos i t ions) -

- Supergroups


Michael A . Page, Vice President 1900 M St reet , NW, Su i te 810, Washington, D.C. 20036



CENTRANETa AUTOMATIC CALL DISTRIBUTION/MANAGEMENT INFORMATION SYSTEM ( ACD/M I S 1

RULES AND REGULATIONS

CentraNetW ACD Service i s a v a i l a b l e t o on l y t o CentraNet@ customers and subject t o t h e a v a i l a b i l i t y f a c i l i t i e s from cen t ra l o f f i c e s equipped w i t h DMS-100 switches.

The customer must subscr ibe t o and mainta in a minimum o f f i v e agent p o s i t i o n s and a t l e a s t one ACD group.

The customer must prov ide compatible premi ses equipment f o r M I S func t i ona l i t y . Some features may requ i re a p a r t i c u l a r sof tware re lease l e v e l i n a customer-provided M I S t o func t i on t o i t s f u l l e s t ex ten t .

Agent Pos i t i ons may be equipped w i t h customer-provided e l e c t r o n i c and/or nonelect ron ic telephone sets w i t h i n t h e same system and group.

CentraNeP ACD/MIS Service i s subject t o a l l general regu la t i ons app l i cab le t o t h e p rov i s ion o f se rv i ce by t h e Telephone Company as s p e c i f i e d i n o ther sect ions o f t h i s T a r i f f .

A Type 420 p r i v a t e l i n e intraexchange data c i r c u i t i s requi red between t h e customer's Management In format ion System and t h e Telephone Company serv ing cen t ra l o f f i c e . P r i v a t e L ine T a r i f f . 1

(Rated from concurr ing SWBT

The customer must subscribe t o t h e Basic Agent Feature Package before subscr ib ing t o t h e Advanced Agent Feature Package.

Customers subscr ib ing t o Secondary D i r ec to ry Numbers must subscribe t o a CentraNeP Feature Package f o r f u n c t i o n a l i t y .



Val or Tel ecommuni ca t ons o f Texas, LP Texas General Exchange T a r i f f No. 1 SECTION 47


CENTRANET@ AUTOMATIC CALL D I STRI BUTION/MANAGEMENT INFORMATION SYSTEM (ACD/M I S 1

RATES AND CHARGES

PACKAGE

Basic Agent Feature Package per ACD group per ACD l i n e

Non- Recurring Monthly

GSEC Charqe( 1) GSEC Rate

CENACDBNRC $ 50.00 CENACDB $ 28.00(2)(3)(4)

Advanced Agent Feature Package per ACD group C E NACDADV N RC 25.00 per ACD l i n e

ACD on Single-Line Sets per ACD l i n e

Supervisor Feature Package per ACD l i n e

CENACDADV

CENACD2500NRC 1 0 . 0 0 CENACD2500

CENACDSVNRC 10.00 CENACDSV

OPTIONAL FEATURES

Secondary D i rec to ry Number

M I S Data Stream In te r face per i n t e r f a c e

Addi t ional Queue Slots per system Der s l o t

Supergroups

5 .00

22.50(2)(3)(4)

30.00

-0- CENACDSDN 6 .00

CENACDMISDSNRC 100.00 CENACDMISDS 100.00

C E N ACDQS N RC 25.00 CENACDOS 2.50

CENACDSGNRC 50.00 CENACDSG 25.00

MILEAGE CHARGES

An addi t ional monthly charge f o r each loca l loop w i l l be charged f o r each ACD l i n e . 10. Section 47 o f t h i s tar i f f .

See Sheet No.

(1) (2) Rate does not inc lude loca l loop mileage charge. (3)

(4)

Does not inc lude appropr iate serv ice charges from Section 13 o f t h i s T a r i f f .

Does not inc lude FCC Subscriber L ine Charge. Refer t o t h e Valor Telephone Operating Companies T a r i f f FCC No. 1 Section 13. For Extended Metro Service, where ava i lab le as shown i n Section 6 o f t h i s T a r i f f , addi t ional CentraNeta EMS charge on Sheet No. 10 o f Section 47 i s a lso appl icable


Michael A. Page, Vice President 1900 M St reet . NW. Sui te 810. Washington, D.C. 20036


Or ig ina l Index Sheet No. 1

NETWORK SERVICES

GENERAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

INDEX

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sheet No. . . 1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 DEFINITIONS

REGULATIONS AND CONDITIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

RATES AND CHARGES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7


Michael A . Page, Vice President 1900 M St reet , NW, Sui te 810, Washington. D.C. 20036



NETWORK SERVICES

General

This tariff sec t i on conta ins regu la t i ons , ra tes and charges app l i cab le t o t h e p r o v i s i o n o f c e r t a i n func t i ona l network c a p a b i l i t i e s . Incorporated, h e r e i n a f t e r r e f e r r e d t o as t h e Telephone Company.

Services i n t h i s sec t i on o f t h e t a r i f f :

These network c a p a b i l i t i e s are provided by Valor Southwest

are furn ished on ly i n cen t ra l o f f i c e areas where f a c i l i t i e s and equipment are ava i l ab le , as determi ned by t h e Telephone Company.

cannot be u t i 1 i zed i n conjunct ion w i t h t h e p rov i s i oni ng o f i nterexchange access.

D e f i n i t i o n s and Service Descri Dt ions

Customer

The term "Customer(s)" denotes any i n d i v i d u a l , p a r t n r h i p , assoc iat ion, j o i n t - s t o c k company, t r u s t corporat ion, o r governmental e n t i t y o r any other e n t i t y which subscribes t o t h e serv ices o f f e r e d under t h i s sect ion o f t h e t a r i f f .

Customer B i 11 O D t i on

An order ing and b i l l i n g op t i on t h a t al lows a customer, on beha l f o f t h a t customer's end user, t o order and pay f o r t h e p rov i s ion ing and monthly recu r r i ng charges o f on l y those services necessary t o e s t a b l i s h a c a l l forwarding se rv i ce o r a forwarded c a l l i n fo rma t ion serv ice. Should an end user d ispute au tho r i za t i on f o r t h e exerc ise o f t h i s op t i on i n conjunct ion w i t h h i s /he r serv ice, t h e customer w i l l be he ld l i a b l e f o r orders i n v o l v i n g end users f o r whom no agency agreement e x i s t s .

Customer Control 1 ab1 e R i nqi nq

A fea tu re which provides t h e used p r i o r t o forwarding an des i red (1 t o 9) before a ca t h e appropr ia te d i g i t t o des

customer w i t h t h e a b i l i t y t o ad jus t t h e number o f r i n g cycles t h a t are ncoming c a l l i n a "no answer" cond i t i on . 1 i s forwarded, t h e customer w i l l d i a l a spec ia l access code and i n p u t gnate t h e number o f r i n g cyc les desired.

To se t t h e number o f r i ngs


Michael A. Page, Vice President 1900 M St ree t , NW. Su i te 810. Washington, D . C . 20036


NETWORK SERVICES



D e f i n i t i o n s and Serv ice Descr iDt ions (Cont 'd)

D a t a L ink

The f a c i l i t y t h a t connects t h e customer's l o c a t i o n t o t h e Telephone Company's cen t ra l o f f i c e . This f a c i l i t y provides t h e c a p a b i l i t y o f d e l i v e r i n g t o t h e customer i n fo rma t ion such as t h e c a l l e d number, t h e c a l l forwarded number, and t h e c o n d i t i o n o f t h e c a l l being forwarded by each cen t ra l o f f i c e serv ing area i n which t h e customer wishes t o o f f e r h i s serv ices. subsc r ip t i on t o Forwarded C a l l In format ion - I n t r a o f f i c e ) . i d e n t i f i c a t i o n s h a l l be blocked as described below under d e f i n i t i o n and se rv i ce desc r ip t i on o f

(Requires De l i ve ry o f c a l l i n g number

Forwarded C a l l In format ion I n t r a o f f i c e .

Enhanced Ca l l Transfer

A serv ice which al lows t h e user o f a two-way t runk w i t h D I D t o t r a n s f e r any another l i n e o r t runk outs ide o f t h e system and leave t h e connection wi thout c a l l thus f ree ing t h e D I D t runk f o r another c a l l .

End User

ncoming ca disconnect

1s t o ng t h e

The term "end user" denotes any i n d i v i d u a l , par tnersh ip, assoc iat ion, j o i n t - s t o c k company, t r u s t corporat ion, o r governmental e n t i t y o r any other e n t i t y which subscribes t o t h e services o f fe red by t h e customer u t i l i z i n g those services provided under t h i s sec t i on o f t h e t a r i f f .

Forwarded C a l l In format ion - I n t r a o f f i c e

A f ea tu re which provides t o t h e customer t h e customer's end user l i n e number, network se rv i ce number t o which red i rec ted c a l l s are forwarded, and t h e reason c a l l s were forwarded o r placed. forwarding i n fo rma t ion may inc lude when a c l i e n t ' s l i n e i s :

t h e customer's

This fea tu re requi res subsc r ip t i on t o Data L ink . The reasons f o r

busy : not answered : e i t h e r busy o r not answered: o r used t o c a l l t h e customer d i r e c t l y

The Telephone Company s h a l l b lock t h e d e l i v e r y o f a c a l l i n g p a r t y ' s telephone number and a l l c a l l i n g number i d e n t i f i c a t i o n from any customer order ing Forwarded C a l l In format ion - I n t r a o f f i c e and Data L ink . Only c a l l s which are no t forwarded (i . e . , c a l l s t o t h e customer from t h e customer's c l i e n t t o r e t r i e v e messages) and c a l l s w i t h i n t h a t c l i e n t ' s business group w i l l be de l i ve red t o t h e customer order ing these network serv ices.



Valor Telecommunications of Texas, LP

NETWORK SERVICES

Texas General Exchange Tariff No. 1 SECTION 48


D e f i n i t i o n s and Service Descr iDt ions (Cont 'd)

Messaqe Wait inq I n d i c a t i o n - Audible

A f ea tu re which provides t h e customer w i t h t h e a b i l i t y t o send an a l e r t i n g s ignal i n t h e form o f an audib le s t u t t e r d i a l tone t o i t s end user l i n e . customer t o i n fo rm i t s end user t h a t i n fo rma t ion i s w a i t i n g . This fea tu re requi res subsc r ip t i on t o Data L i n k .

This a l e r t i n g s ignal may be used by t h e

Messaqe Wait inq I n d i c a t i o n - Audible Rinq Burst

A f ea tu re t h a t provides r i n g i n g a t a specia l cadence t o s ignal t h e customer t h a t a message i s wa i t i ng . The telephone company w i 11 program speci f i c i n t e r v a l s a t which t h e r i n g i n g reminder w i 11 be repeated.

Messaqe Wait inq I n d i c a t i o n - Visual

This serv ice provides t h e Enhanced Service Provider ( o r customer) w i t h t h e a b i l i t y t o send a s ignal t o t h e end-user 's CPE which ac t i va tes a l i g h t . a message(s1 i s wa i t i ng .

This l i g h t i nd i ca tes t o t h e end-user t h a t

Queui nq

A fea tu re which provides customers subscr i b i ng t o PBX Automatic Trunks o r CentraNet@ 1 i nes arranged i n a m u l t i l i n e hunt group t h e c a p a b i l i t y t o p lace inbound c a l l s i n an i d l e cond i t i on u n t i l f a c i l i t i e s t o answer t h e c a l l are ava i l ab le . equipped w i t h t h i s fea tu re w i l l complete immediately i f the re i s an i d l e terminal i n t h e hunt group. and wai ts i t s t u r n t o be served.

Inbound c a l l s made t o a m u l t i l i n e hunt group

However, i f a l l terminals i n t h e hunt group are busy, t h e inbound c a l l i s placed on ho ld

User Transfer

A fea tu re which provides t h e a b i l i t y t o temporar i ly ho ld an establ ished c a l l , o r i g i n a t e another c a l l t o a t h i r d p a r t y , and then r e d i r e c t t h e f i r s t c a l l t o t h e t h i r d p a r t y . been t rans fe r red , t h e o r i g i n a l l i n e / t r u n k i s c leared t o p lace o r receive another c a l l .

When a c a l l has





NETWORK SERVICES

Requlations and Condit ions

B i 11 i nq and Remi t t ance

The Telephone Company w i 11 no t make adjustments r e s u l t i n g from poor t ransmission q u a l i t y caused by t h e customer ' s equipment .

The customer's serv ices may be discont inued pursuant t o t h e procedures se t f o r t h i n Sect ion 5 o f t h i s tariff f o r f a i l u r e t o make f u l l payment f o r t h e Telephone Company's services provided under t h i s t a r i f f .

Customer Ob1 i q a t i o n s

Customer services as o u t l i n e d he re in and t h e promotion and p r o v i s i o n the reo f must comply w i t h a l l appl icable fede ra l , s t a t e , and l o c a l laws, r u l e s , and regu la t i ons .

The customer s h a l l any and a l l losses, law o r i n equ i t y o f d i r e c t l y o r i n d i r e c t o any l oss , damage i n f r i ngement o f any slander .

ndemni f y , defend, p r o t e c t , and save harmless t h e Telephone Company against c la ims, demands, s u i t s , causes o f a c t i o n , damages, costs , o r l i a b i l i t y i n every k i n d and nature whatsoever, i n c l udi ng at torney ' s fees, a r i s i n g l y from t h e serv ice o r i n connection the rew i th , i nc lud ing , bu t not l i m i t e d

patents , trademarks o r copy r igh t , o r r e s u l t i n g from any c la im o f l i b e l o r expense, o r l i a b i l i t y r e s u l t i n g from any infr ingement o r c la im o r

The customer i s responsib le f o r a l l p rov i s ion ing charges and monthly recu r r i ng ra tes f o r t h e network services i n c l u d i n g those s i t u a t i o n s i n which t h e customer's end-user and/or t h e Telephone Company have tempora r i l y suspended o r disconnected t h a t end u s e r ' s serv ice.

The customer has exc l us i ve responsi b i 1 i t y and c o n t r o l over t h e content , qual i t y , and c h a r a c t e r i s t i c s o f serv ices o r conversations conducted over t h e customer's equipment. The Telephone Company assumes no l i a b i l i t y f o r t h e q u a l i t y , defects i n , o r content o f those serv ices. The customer s h a l l exclude from i t s services any mat ter , t h e disseminat ion o f which i s p r o h i b i t e d by law, o r by r u l e s , regulat ions, o r order o f any governmental agency.

ISSUED: December 1 0 . 1999 EFFECTIVE: Upon Approval

Michael A. Page, Vice President 1900 M S t ree t . NW. Su i te 810. Washington, D.C. 20036



NETWORK SERVICES

Requlations and Condit ions (Cont 'd)

Customer Ob1 i q a t i o n s (Cont ' d )

The customer s h a l l no t pub l i sh o r use any adve r t i s i ng , sales promotion ma te r ia l , o r o the r p u b l i c i t y r e l a t i n g t o t h e subject mat ter o f t h e i r serv ices wherein t h e Telephone company's name o r language, s igns, markings, o r symbols are used, from which t h e connection o f t h e Telephone Company ' s name the rew i th may be, i n t h e Telephone Company's judgment, reasonably i n f e r r e d o r imp l i ed w i thou t t h e p r i o r w r i t t e n approval o f t h e Telephone Company.

The customer i s f i n a n c i a l l y responsible f o r a l l f a c i l i t i e s requi red t o connect t h e customer's equipment t o t h e Telephone Company's serv ing w i r e center , i n accordance w i t h a1 1 appl i cable ra tes and charges under t h e Telephone Company's t a r i f f s .

The customer's premises equipment s h a l l be interconnected i n accordance w i t h t h e General Condi t ions and app l i cab le ra tes as se t f o r t h i n Sect ion 30 o f t h i s t a r i f f . v i o l a t e s t h i s requirement, t h e Telehone Company may disconnect t h e customer's serv ices.

I f t h e customer

Customers subscr ib ing t o t h e serv ices o u t l i n e d i n t h i s sec t i on o f t h e tariff, are requi red t o subscr ibe t o Automatic Trunk f a c i 1 i t i e s o r CentraNeP 1 ines capable o f support ing t h e Network Service(s1 being o f fe red . Automatic Trunk o r CentraNeta l i n e s as i n t h e judgment o f t h e Telephone Company, are requi red t o adequately handle c a l l s w i thou t impai r ing serv ice t o others.

Also, they may be requi red t o subscr ibe t o as many add i t i ona l

The customer i s responsible f o r d isconnect ing Network Services ordered on beha l f o f i t s end user(s1, i nc lud ing those s i t u a t i o n s where t h e customer's end user(s) no longer has se rv i ce w i t h t h e Telephone Company.

The customer i s responsible f o r t h e payment o f app l i cab le charges f o r each forwarded c a l l completed i n conjunct ion w i t h User Transfer Service.


Michael A . Page, Vice President 1900 M S t r e e t , NW, Su i te 810, Washington, D . C . 20036

Valor Telecommunications o f Texas, LP Texas General Exchange Tariff No. 1 SECTION 48


NETWORK SERVICES

Requl a t i ons and Condi ti ons ( Cont ' d 1

Customer Obl iqat ions (Cont 'd)

Rate and Charqe Requlations

The Customer B i l l Option as def ined on Sheet No. 2 o f t h i s sec t i on o f t h e tar i f f may only be exercised by a customer who i s p lanning t o u t i l i z e t h e serv ice found i n t h i s sect ion o f t h e t a r i f f t o o f f e r t h e i r serv ices.

The Automatic Trunk l i n e s u t i l i z e d t o prov ide network services w i l l be b i l l e d a t t he rates shown i n Sect ion 6 o f t h i s t a r i f f .

The CentraNeP l i n e s u t i l i z e d t o prov ide network services w i l l be b i l l e d a t t h e rates shown i n t h e CentraNeP tariff (Sect ion 4 7 ) .

Undertaki nq o f t h e Tel eDhone ComDanv

The l i m i t a t i o n o f t h e Telephone Company's l i a b i l i t y i s se t f o r t h i n Sect ion 5 o f t h i s tariff.

The Telephone Company may disconnect t h e customer's se rv i ce f o r , f a i l u r e t o comply w i t h any p rov i s ion (s ) o f t h i s tariff o r any t a r i f f o f t h e Telephone Company. b i l l e d t o t h e customer on behalf o f t h e end user can on ly be accepted i f t h e end user l i n e i s speci f i ed and avai 1 ab1 e f o r p rov i s i oni ng .

The Network Services

I f t h e Telephone Company f i n d s t h e p r o v i s i o n o f Network Services as o u t l i n e d herein, i s adversely a f f e c t i n g o r would adversely t h e Telephone Company's a b i l i t y t o prov ide, complete, o r mainta in t h e l e v e l o f o r q u a l i t y o f i t s o the r services t o i t s exchange telephone customers, t h e Telephone Company may refuse t o prov ide o r may d iscont inue p rov id ing such serv ices.

Late payment charges as def ined i n Sect ion 5 o f t h i s t a r i f f w i l l apply t o a l l services contained i n t h i s Sect ion.

Network Services, as out1 i ned here in, w i 11 not be provided i n connection w i t h Pub1 i c Coin Telephone Servi ce , Semi pub1 i c Coi n Telephone Service , P r i vate Pay Telephone Service , o r Par ty L ine Serv ice.

Charges f o r c a l l s between t h e o r i g i n a t i n g l o c a t i o n and t h e c a l l forwarded equipped l i n e are app l i cab le i n accordance w i t h r e g u l a r l y f i l e d t a r i f f s f o r d i a l s t a t i o n , operator s t a t i o n , o r person t o l l .


Michael A . Page, Vice President 1900 M S t ree t , NW, Su i te 810, Washington. D . C . 20036



NETWORK SERVICES

Rates and Charcles

Nonrecurring Monthly Charqes(1) - Rate &sEJ

Message Wait ing Ind i ca t i on -Aud ib le Per End User L ine Arranged (Requires subsc r ip t i on t o Data L ink )

Forwarded C a l l In format ion I n t r a o f f i c e (Requires subsc r ip t i on t o Data L ink ) Per End User L ine Arranged

Three Service Package (Fixed C a l l Forwarding BusylNo Answer, Message Wait ing I n d i c a t i o n , Forwarded Ca l l Informat ion)(Requi res subsc r ip t i on t o Data L ink ) Per End User L ine Arranged

Data L ink (Requires subsc r ip t i on t o Forwarded C a l l In format ion) Per D a t a L ink Arranged

Queuing Per L ine o r Trunk Arranged

User Transfer Per L ine o r Trunk Arranged

Message Wait ing I n d i c a t i o n - Audible Ring Burst

Message Waiting Ind ica t ion - Visual

Per residence 1 i ne Per business telephone number

$ .50 ESPMWI

1 .00 ESPFCI

2 .00

$500.00(2) 350.00

1.50

1.50

1.50

.50

.50

ESPVMPKG

ESPLINK

ESPQUE

ESPTRANS

ESPARB

42555 42555

1. 2. B i l l i n g GSEC - ESPLINKNRC.

Appropr iate serv ice charges from Sect ion 13 o f t h e General Exchange T a r i f f apply .



Valor Telecommunications of Texas. LP

NETWORK SERVICES

Rates and Charses (Cont ’d)



Enhanced Ca l l Transfer

Customer Control 1 ab1 e R i ngi ng

Nonrecurring Monthly Charqe( 1) GSEC Rate

$ 25.00 ECTNRC $ 19.00

$1.00

F i ve Service Package (Fixed C a l l Forwarding BusylNo Answer, Message Wait ing Ind i ca t i on -Aud ib le . Forwarded C a l l In format i on- I n t r a o f f i ce , Message Wait ing Ind i ca t i on -Aud ib le Ring Burst , Customer Con t ro l l ab le Ringing) (Requires subsc r ip t i on t o Data L ink ) $2.75

GSEC

ECT

ESPCCR

ESPVWPKG2


Michael A . Page, Vice President 1900 M S t ree t , NW, Su i te 810, Washington, D .C . 20036

V a l or Tel ecommuni cat ions o f Texas, LP

DIGITAL NETWORK SERVICES

INDEX


Or ig ina l Index Sheet No. 1

ISDN-Basic Rate I n t e r f a c e Serv ice . . . . . . . . . . . . . . . . . . .

ISDN-Primary Rate I n t e r f a c e Serv ice . . . . . . . . . . . . . . . . . .

ControLi nk@ Dig; t a l Channel Service . . . . . . . . . . . . . . . . . .

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Abbreviat ions . . . . . . . . . . . . . . . . . . . . . . . . . . . D e f i n i t i o n s . . . . . . . . . . . . . . . . . . . . . . . . . . . . Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . Rates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

ISSUED: December 10, 1999

SHEET NO.

1

48

60

60 61 61 62 69


Michael A. Page, Vice President 1900 M S t ree t , NW, Su i te 810, Washington, D .C . 20036





ISDN-BASIC RATE INTERFACE SERVICE

DEFINITIONS

Access Lines: a customer's premises. Also r e f e r r e d t o as l i n e s .

C i r c u i t s o r l o c a l loops extending from a cen t ra l o f f i c e t o a p o i n t o f demarcation a t

B-Channel (Bearer Channel 1: up t o 64 Kbps. data, v ideo and image) between customer s p e c i f i e d l oca t i ons .

A communications path capable o f t r a n s m i t t i n g i n fo rma t ion a t a speed o f This communications path may be used by a customer f o r communications ( e . g . , voice,

Basic Rate I n t e r f a c e ( B R I ) Service: An access serv ice based on ISDN-based a r c h i t e c t u r e . It provides two 64 Kbps channels (B-Channels) and one 16 Kbps s i g n a l i n g channel (D-Channel) t o be sent over a s i n g l e c i r c u i t o r l o c a l loop.

Business System: communications system f o r a s i n g l e customer o f record. system o r customer group has t h e c a p a b i l i t y t o o r i g i n a t e and terminate c a l l s t o a l l o ther terminals w i t h i n t h e customer's def ined group v i a abbreviated d i a l i n g . when a l l terminals are served by t h e same c e n t r a l o f f i c e .

The combination o f ISDN Access and ISDN M u l t i p o i n t Access l i n e s forming a complete Each terminal w i t h i n a s i n g l e business

Customer groups are only ava i l ab le

C a l l ARRearanCe: A v i sua l i n d i c a t o r t h a t serves t o i d e n t i f y t h e s ta tus o f a l i n e having more than one d i r e c t o r y number (i .e . , xxx-xxx l , xxx-xxx2. and xxx-xxx3) o r t h e s ta tus o f a telephone number t h a t has m u l t i p l e showings on a keyset (one telephone number appearing on several but tons) . each telephone number appearance, t h e bu t ton d isp lays t h e s tatus ( e . g . . t h e lamp may f l a s h f o r an unanswered c a l l , f l u t t e r f o r a c a l l t h a t has been placed on hold, remain dark f o r an i d l e appearance o r remain steady f o r t h e c u r r e n t l y a c t i v e c a l l ) .

For

Cal led P a r t y : The person on t h e rece iv ing end o f a telephone c a l l .

C a l l i n q P a r t y : The person who o r i g i n a t e s a telephone c a l l .

Channel: po in ts f o r t h e transmi ss i on o f i nformat i on o r i n t e l 1 igence.

The e l e c t r i c a l path provided by t h e Telephone Company between two o r more terminat ing

C i r c u i t Switchinq: two o r more users, such t h a t t h e users have exc lus ive and f u l l use o f t he telephone l i n e o r c i r c u i t u n t i l t h e connection i s released.

The process o f s e t t i n g up and keeping a telephone l i n e o r c i r c u i t open between

Class o f Service: A marking o r des ignat ion used t o determine t h e e l i g i b i a c a l l as d i a l e d based on t h e r e s t r i c t i o n s and p r i v i l e g e s associated w i t h

i t y o f a user t o complete t h e l i n e .

ISSUED: December 10, 1999 EFFECTIVE : Upon Approval

Michael A . Page, Vice President 1900 M S t ree t . NW. S u i t e 810, Washington, D . C . 20036


Or ig ina l Sheet No. 2 DIGITAL NETWORK SERVICES

ISDN-BASIC RATE INTERFACE SERVICE (Cont ' d )

DEFINITIONS (Cont 'd)

Customer: responsible f o r t h e payment o f recu r r i ng and nonrecurr ing charges i n compliance w i t h t h e prov is ions and regu la t i ons o f t h i s tar i f f .

Any person, firm, corporat ion, m u n i c i p a l i t y , e t c . , which orders ISDN-BRI Service and i s

Customer G r o w : See Business System.

D-Channel (Delta-Channel): A communications path s e t up t o t ransmi t data i n packet form a t speeds up t o 16 Kbps. packet switched user data. The b i t r a t e (16 Kbps) i s f i x e d as a f unc t i on o f t h e i n t e r f a c e used by t h e customer.

This communications path i s designated t o send and receive s i g n a l i n g messages and/or

D i rec to ry Number: The "pr imary" o r main telephone number assigned t o each ISDN Access and ISDN Mu1 ti poi n t Access 1 i ne.

Hunt o r Huntinq: incoming c a l l can be connected.

A search through a group o f numbers u n t i l an i d l e terminal i s found so t h a t an

Hunt Group: w i t h i n t h a t designated group.

A designated group o f l i n e s so arranged t h a t an incoming c a l l may terminate on any l i n e The sequence i n which t h e search i s conducted i s determined by t h e

type o f hunt ing fea tu re chosen by t h e customer.

I d l e Ca l l Amearance: A v i sua l c a l l appearance (e .g . , dark telephone bu t ton t h a t i nd i ca tes t h e telephone number i s not i n use.

I nd i v idua l L ine LOOD Extension: An extension o f ISDN B R I ACCESS LINE, up t o maximum, made poss ib le through t h e use o f a regenerat ive repeater.

on t h e

double

u s e r ' s terminal

t s normal

In teqrated Services D i q i t a l Network ( I S D N ) : A network a r c h i t e c t u r e which a1 lows t h e simultaneous transmission o f up t o th ree channels o f i n fo rma t ion (e.g. , voice, data, v ideo, and imaging) over a s i n g l e telephone c i r c u i t o r l o c a l loop.

ISDN-Basic Rate I n t e r f a c e L ine Capacity (2B+D): (2B+D 1 .

Two 64 Kbps B-Channels and one 16 Kbps D-Channel

Keyset: System Features.

An ISDN d i g i t a l featurephone equipped w i t h func t i on buttons t o invoke t h e Mu l t i bu t ton Key

Loqical Channel : packets through t h e network. a v a i l a b l e as t h e data i s t ransmi t ted.

A communication channel which a l lows two-way simultaneous transmission o f data No c i r c u i t c a p a b i l i t y i s preassigned t o t h e channel. Capacity i s made


Michael A . Page, Vice President 1900 M S t ree t , NW, Su i te 810. Washington. D.C. 20036




ISDN-BASIC RATE INTERFACE SERVICE (Cont 'd)


Mu1 ti bu t ton Key System Feature Packaqe: (e .g . , c a l l p ickup, c a l l intercom, c a l l wa i t i ng , c a l l forwarding, speed c a l l i n g , e t c . ) .

A sof tware package t h a t provides c a l l management features

Queuinq: then present ing each c a l l f o r completion i n t h e order t h e c a l l was received ( i . e . , f i r s t c a l l i n t o t h e system w i l l be t h e f i r s t c a l l served) when t h e next telephone l i n e becomes ava i l ab le .

A method o f ho ld ing incoming c a l l s when a l l telephone l i n e s i n a hunt group are busy, and

Packet Switchinq Data: s t a t i s t i c a l l y mu l t i p lexed w i t h data f l ow ing between o the r end p o i n t s .

Data f l ow ing from one p o i n t t o another i s bundled i n t o packets and

SDeed C a l l i n q : A f ea tu re which provides a terminal user access t o a programmed l i s t of f requent ly c a l l e d telephone numbers by d i a l i n g a s i n g l e o r m u l t i p l e d i g i t s .

Switch: The Telephone Company's cen t ra l o f f i c e .

Termi nal : which t h e ISDN Access o r ISDN M u l t i p o i n t Access l i n e terminates ( e . g . , d i g i t a l telephone sets , computers equipped w i t h ISDN adapters, e t c . ) .

When used i n connection w i t h ISDN-BRI Service denotes customer provided equipment a t

User: A member o f a business system o r customer group.

REGULATIONS

ISDN-BRI Service i s furn ished from d i g i t a l cen t ra l o f f i c e equipment located on Telephone Company premises and associated f a c i l i t i e s w i t h i n Valor Southwest, I nc . exchanges. ava i l ab le where equipment and operat ing condi t ions permi t . serv ing cen t ra l o f f i c e swi tch type.

ISDN-BRI Service i s on l y The features o f t h e serv ice may vary by

A customer may choose t o subscr ibe t o ISDN-BRI Service from a cen t ra l o f f i c e , o ther than t h e normal serving cen t ra l o f f i c e . The request must meet t h e f o l l o w i n g requirements:

t h e remote swi tch ing module i s w i t h i n d is tance requirements from t h e host cen t ra l o f f i c e from which i t i s attached:

t h e customer's telephone number may need t o be changed t o receive t h e serv ice:

t h e customer must be w i t h i n t h e loop distances o f t h e remote swi tch ing module: and


Michael A. Page, Vice President 1900 M S t ree t , NW, Su i te 810. Washington, D.C. 20036

Val o r Tel ecomrnuni cat ions o f Texas, LP Texas General Exchange T a r i f f No. 1 SECTION 49




REGULATIONS (Cont ' d )

t h e request ing customer may be responsible f o r a l l add i t i ona l charges, i f any, requi red t o i n s t a l l t h e necessary equipment t o prov ide t h e serv ice. i s i d e n t i f i e d among other customers who requ i re I S D N - B R I Service from t h e same serv ing cen t ra l o f f i c e , such demand w i l l be considered by Valor i n determining t h e l e v e l o f add i t i ona l charges t o be imposed upon t h e customer making t h e request.

I f a demand f o r t h i s serv ice

Addi t ional i n fo rma t ion regarding such requests f o r se rv i ce may be obtained from t h e Telephone Company o r t h e Publ ic U t i l i t y Commission o f Texas. Please reference Pro jec t Number 11413.

Lines, equipment and f a c i l i t i e s provided under t h i s tariff w i l l be designed by t h e Telephone Company t o prov ide a t l e a s t t h e same l e v e l o f serv ice r e l i a b i l i t y and q u a l i t y as l o c a l exchange serv ice i n t h e exchanges where I S D N - B R I Service i s o f f e r e d . Without an I n d i v i dual L i ne Loop Extension, ISDN- B R I Service w i l l on l y be provided where t h e access l i n e does no t exceed 14 k i l o f e e t i n l eng th from t h e customer's premises t o t h e serv ing cen t ra l o f f i c e o r experience a maximum loss o f 34 db as measured a t t h e customer ' s premi ses .

I S D N - B R I Service i s requi red t o conform w i t h t h e Technical Reference Spec i f i ca t i ons as used by t h e Telephone Company i n t h e GTE Technical I n t e r f a c e Reference Manual . found i n t h e Bel l c o r e techn ica l references and t h e American Nat ional Standards I n s t i t u t e standards l i s t e d on Sheet Nos. 35 and 36 o f t h i s t a r i f f .

Addi t ional i n fo rma t ion may be

The Telephone Company may make changes i n i t s telecommunications serv ices, equipment, operat ions, o r procedures, where such a c t i o n i s cons is tent w i t h Par t 68 o f t h e Federal Communications Commission's Rules and Regulations. I f such changes m a t e r i a l l y a f f e c t t h e operat ing c h a r a c t e r i s t i c s o r technica l parameters o f t h e se rv i ce as o r i g i n a l l y ordered by t h e customer, adequate n o t i c e w i l l be g iven i n w r i t i n g , t o a l l ow t h e customer an oppor tun i ty t o mainta in un inter rupted serv ice.

C a l l i n g p a r t y i d e n t i f i c a t i o n w i l l not be a v a i l a b l e t o t h e ISDN-BRI Service customer, when a c a l l o r i g ina tes outs ide t h e customer's designated business system.

ISDN-BRI Service i s o f f e r e d as a month-to-month payment p lan.

Presubscr ip t ion o f a C a r r i e r o f Preference i s s p e c i f i e d i n Sect ion 6 o f t h e GTE Telephone Operating Companies T a r i f f FCC No. 1. Add i t i ona l d i r e c t o r y numbers w i l l be presubscribed t o t h e same C a r r i e r o f Preference as t h e ISDN Access and ISDN M u l t i p o i n t Access l i n e "pr imary" d i r e c t o r y number. t o o ther serv ice prov iders w i l l be v i a t h e l O X X X access code. Each ISDN Access and ISDN M u l t i p o i n t Access l i n e , w i t h i n a customer business system, may have a d i f f e r e n t Car r i e r o f Preference.

Access








A customer w i t h e x i s t i n g ECENTREX, CentraNeta, o r o ther l o c a l exchange se rv i ce o f f e r i n g s may choose t o convert t o ISDN-Basic Rate I n t e r f a c e Serv ice. The customer has t h e op t i on o f t o t a l l y conver t ing t o ISDN-BRI Service o r combining ISDN-BRI Service w i t h t h e e x i s t i n g serv ice. When I S D N - B R I Service i s combined w i t h an e x i s t i n g CentraNetO o r ECENTREX Service, t h e serv ices may be arranged t o work together i f t h e combined f a c i l i t i e s terminate i n t h e same f a c i l i t y terminal i n t h e cen t ra l o f f i c e .

For t h e purpose o f admi n i s t e r i ng te rm ina t ion 1 i abi 1 i t y when t h e customer converts ex i s t i ng se rv i ce t o I S D N - B R I , t h e f o l l o w i n g gu ide l i nes apply:

A1 1 appropr ia te termi na t i on 1 i a b i 1 i t y charges apply when t h e customer discont inues a1 1 ex i s t i n g CentraNeP o r ECENTREX se rv i ce when o rde r i ng ISDN-BRI Service.

Where t h e customer combi nes CentraNet@/ECENTREX and ISDN-BRI serv ices , appl i cab1 e te rm ina t ion 1 i abi 1 i t y charges apply when t h e combi ned services decl i ne be l ow t h e o r i g i na contracted se rv i ce s i ze .

Service order ing charges, i n s t a l l a t i o n charges and charges app l i cab le t o t h e estab Basic Rate I n t e r f a c e Service w i l l apply.

ishment o f ISDN-

A temporary i n t e r r u p t i o n o f se rv i ce w i 11 occur dur ing a conversion. A d d i t i o n a l l y , t h e conversion may r e q u i r e a serv ice rearrangement which necessi tates a telephone number change.

Each ISDN-BRI Service i s comprised o f an ISDN Access and/or ISDN M u l t i p o i n t Access l i n e ( s ) and any opt ional features a customer may order .


Michael A . Page, Vice President 1900 M S t r e e t , NW, Su i te 810, Washington, D .C . 20036






ISDN Access and ISDN Mu l t iDo in t Access

ISDN Access o r ISDN M u l t i p o i n t Access i s t h e customer's access l i n e which provides exchange access and l i n e te rm ina t ion a t t h e designated serv ing cen t ra l o f f i c e . conf igured f o r 2B+D channel s .

Each ISDN Access and ISDN M u l t i p o i n t Access l i n e w i t h i n a s i n g l e customer's business system can be i n d i v i d u a l l y equipped by fea tu re package and channel arrangement.

ISDN M u l t i p o i n t Access must be ordered when m u l t i p l e users w i t h i n a business system must share a l i n e . A maximum o f e i g h t terminals are al lowed per ISDN M u l t i p o i n t Access l i n e . Two o f t h e e i g h t terminals have B-Channel c a p a b i l i t y , and t h e other s i x terminals have access on ly t o t h e D-Channel . same D-Channel simultaneously i n a D-Channel packet swi tch ing arrangement.

When a customer requi res two B-CSS Channels, t h e ISDN M u l t i p o i n t Access l i n e must be ordered.

A s i n g l e "pr imary" d i r e c t o r y number i s inc luded w i t h each ISDN Access and ISDN M u l t i p o i n t Access l i n e . l i n e a t t h e r a t e s p e c i f i e d i n t h i s t a r i f f .

Each access l i n e i s

When t h e customer i s no t provided B-Channels, a l l e i g h t terminals may share t h e

A customer may choose t o order add i t i ona l d i r e c t o r y numbers f o r each ISDN Access A t a minimum, one add i t i ona l d i r e c t o r y number must

Mu1 ti poi n t Access 1 i ne.

1 i s t i ng o f t h e business system pr imary d i rec to ry add i t i ona l d i r e c t o r y l i s t i n g s are requi red t o p roper l y i s t i n g s may be provided as s p e c i f i e d i n Sect ion 12 o f

be ordered f o r each terminal on t h e I S D

For d i r e c t o r y l i s t i n g purpose, a s i n g l e number i s furn ished wi thout charge. I f i dent i f y t h e customer, such add i t i ona l t h i s t a r i f f .

I n d i v i d u a l L ine LOOP Extension (ILLE)

ISDN I n d i v i d u a l L ine Loop Extension provides a phys ica l extension o f t h e BRI loop beyond t h e nominal 14 K i l o f e e t provided from an ISDN capable Central O f f i c e . accomplished by regenerat ion o f t h e ISDN B R I d i g i t a l s i g n a l . This regenerat ion provides f o r an ISDN B R I loop of tw ice t h e d is tance o f t h e nominal ISDN B R I loop, and up t o approximately 36 K i l o f e e t i s poss ib le . The deployment i s based on decibel (dB) l o s s and not on a s p e c i f i c footage o f cable. acceptable. An ISDN B R I loop can on ly be extended one t ime w i t h one regenerator. There are no prov is ions f o r more than one ISDN I n d i v i d u a l L ine Loop Extension on a B R I loop.

This physical extension i s

Up t o a 34 dB loss a t 40 kHz i n e i t h e r d i r e c t i o n o f t h e regenerator i s








Channels

The channels a v a i l a b l e through t h e p r o v i s i o n o f ISDN-BRI Service may be designated o r assigned t o s u i t t h e customer's needs, not t o exceed t h e maximum o f two B-Channels and one D-Channel (2B+D) per ISDN Access o r ISDN M u l t i p o i n t Access l i n e . t h e f o l 1 owi ng channel s :

Each 2B+D con f igu ra t i on provides f o r

B - C i r c u i t Switched Services Channel - provides a path over which c i r c u i t switched c a l l s o r i g i n a t e and terminate on t h e access l i n e .

B-Packet Switched Data Channel - provides a path over which X.25 packet switched data c a l l s o r i g i n a t e and terminate on t h e access l i n e .

D-Packet Switched Data Channel - provides a path over which packet switched data c a l l s o r i g i n a t e and terminate on t h e access l i n e .

The B - C i r c u i t Switched Services Channel (B-CSS) assigns c i r c u i t switched c a l l s t o one o f t h e two B-Channels on t h e ISDN Access and ISDN M u l t i p o i n t Access l i n e . maximum speed o f 64 Kbps and a minimum speed o f 56 Kbps.

The B-CSS operates a t a

The customer may p lace c a l l s w i t h i n and outs ide t h e business system. apply f o r i ntrabusi ness system c a l l i ng , bu t w i 11 apply f o r c a l l s p laced outs ide t h e business system and are i n a d d i t i o n t o other charges s p e c i f i e d i n t h i s o r o ther t a r i f f s . Usage rates as s p e c i f i e d i n Sect ion 50, Switched D a t a Service, apply t o in terbus iness system, i n t r a - c e n t r a l o f f i c e , i n t e r - c e n t r a l o f f i c e and l o c a l switched data c a l l i n g . When t h e B-CSS i s connected w i t h t h e Switched D a t a Service o f f e r i n g s o f e n t i t i e s o the r than t h e Telephone Company, t h e customer i s responsible f o r payment o f serv ices provided by those e n t i t i e s .

Usage ra tes w i l l not

The B-Packet Switched Data Channel dedicates a B-Channel t o packet switched data. This channel i s only a v a i l a b l e f o r in t rabusiness system c a l l i n g o r f o r c a l l i n g w i t h i n an in t rabusiness system closed user group. I f t h e customer desires t h a t both ava i l ab le B-Channels be dedicated t o packet switched data serv ice, then two B-Packet Switched D a t a Channels are appl icable.

The D-Packet Switched Data Channel al lows t h e customer t o u t i l i z e t h e D-Channel f o r packet switched data. on l y o r f o r c a l l i n g w i t h i n an in t rabusiness system closed user group. A s i n g l e D-Packet Switched Data Channel i s a v a i l a b l e independent o f t h e B-Channel con f igu ra t i on .

This channel i s avai 1 ab1 e f o r i ntrabusi ness system c a l l i ng



Val o r Tel ecommuni cat ions o f Texas, LP Texas General Exchange T a r i f f No. 1 SECTION 49





ISDN-Basic Rate I n t e r f a c e Features

A l l f ea tu re packages r e q u i r e a t a minimum, a s i n g l e "B" Channel con f igu ra t i on on t h e ISDN Access and ISDN M u l t i p o i n t Access l i n e , w i t h t h e except ion o f t h e X.25 Enhanced Feature Package.

Each ISDN Access and ISDN M u l t i p o i n t Access l i n e i s al lowed on ly one (1) voice fea tu re , one (1) data fea tu re , and one (1) packet f ea tu re regardless o f t h e number o r mix o f des i red channels.

Each ISDN Access and ISDN M u l t i p o i n t Access l i n e w i t h i n a customer's business system may be i n d i v i d u a l l y s u i t e d by fea tu re package and channel arrangement.

Unless otherwise spec i f i ed , a l l features are a v a i l a b l e t o I S D N - B R I customers regardless o f t h e customer's serv ing c e n t r a l o f f i c e swi tch t ype .

FEATURES

CIRCUIT SWITCHED DATA FEATURES

D a t a Feature Packaqe A

Data Ca l l Forward Data M u l t i - L i n e Hunt Group Data Speed Ca l l -Short L i s t Data T o l l R e s t r i c t i o n

Data Feature Packaqe AB

Data Feature Package A + t h e f o l l o w i n g

Data Call Back Data C i r c u l a r Hunting Data Group Speed C a l l i n g 30 Data Speed Ca l l -Long L i s t

Data ODtional Features

Data Closed User Group Data D i r e c t Connect


Michael A . Page, Vice President 1900 M S t ree t , NW. S u i t e 810, Washington, D . C . 20036




ISDN-BASIC RATE INTERFACE SERVICE (Cont'd)


FEATURES: (Cont ' d )

DATA PACKET SWITCHING FEATURES

X.25 Basic Feature Packase

Flow Control Parameter Negot iat ion Incoming Ca l ls Barred Outgo; ng Ca l l s Barred Throughput Class Negot iat ion Transmit Delay Select ion & Ind ica t ion X.25 Reverse Charge X.25 Reverse Acceptance

X . 25 Enhanced Feature Packase

X.25 Basic feature package + the fo l low ing

Closed User Group Fast Select Fast Select Acceptance Hunt Groups One-way Outgo; ng Log; ca l Channels Permanent V i r t u a l C i r c u i t


Michael A. Page, Vice President 1900 M St reet , NW. Sui te 810, Washington, D . C . 20036

Val or Telecommunications of Texas, LP Texas General Exchange Tariff No. 1 SECTION 49





FEATURES: (Cont 'd)

ISDN ATTENDANT SERVICE FEATURES (5ESS Only)

Ag g reg a t e Attendant Attendant Attendant Attendant Attendant Attendant Attendant Attendant Attendant Attendant Attendant Attendant Attendant Attendant Attendant Attendant Attendant Attendant Attendant Attendant Attendant Attendant Attendant Automat i c

Work Time/Number of Ca l l s Handled f o r ISDN Attendant Busy Veri f i c a t i on o f Lines and Trunks Ca l l Hold C a l l S p l i t t i n g C a l l -Through Tests Camp-On Conference C a l l i ng Consol e Terminal Management Control o f Voice Terminals D i r e c t S t a t i o n Selection/Busy Lamp F i e l d D i r e c t Trunk Group Select ion Emergency Overr ide Incoming C a l l i n g I d e n t i f i c a t i o n (Customer Group) Night Service Or ig ina t i on Permission Disp lay (Class o f Service) Pos i t i on Busy Power F a i 1 u re Transfer Se lec t i ve Customer Control o f Faci 1 i ti es Through D i a1 i ng Timed Remi nder T r a f f i c Trunk Group Ind i ca to rs Trunk I d e n t i f i c a t i o n Trunk Queuing Dropback t o ISDN Attendant (Ser i a1 Ca l l s 1

Dia l Access t o ISDN Attendant Emergency Access t o ISDN Attendant Even C a l l D i s t r i b u t i o n (Uniform Ca l l D i s t r i b u t i o n ) F l e x i b l e Night Service/Attendant Ca l l Forwarding Number o f C a l l s on Queue- ISDN Attendant Queuing f o r ISDN Attendants w i t h C a l l Wait ing I n d i c a t i o n (Lamps) Tota l Number o f Ca l l s Handled Display D a t a f o r ISDN Attendants








FEATURES: (Cont 'd)

MULTIBUTTON KEY SYSTEM (MBKS) FEATURE PACKAGE

Analog Shared D i rec to ry Number Automatic Callback on Busy B r i dgi ng C a l l Forwarding C a l l Pickup Conference C a l l i ng Drop Feature Funct ion Buttons Feature Inspect* Hold Intercom Funct ion Key System Coverage f o r Analog Lines Manual Exclusion Mu1 ti p l e Telephone Number Buttons Shared C a l l Appearance o f A Telephone Number Speed C a l l i ng Terminal Management* Time and Date Display* Transfer Two-Digit Intercom D i a l i n g

MULTIBUTTON KEY SYSTEM (MBKS) DELUXE FEATURE PACKAGE

MBKS Feature Package + the f o l l o w i n g

Basic Message Service* Delayed and Abbreviated R i ngi ng D i splay f o r R i ngi ng C a l l Appearance Only* I n i t i a t e d P r i o r i t y C a l l i n g Inspect f o r ISDN Terminals* Intercom A l e r t i n g O r i g i n a t i n g P r i o r i t y C a l l i n g Outgoing Cal led L ine I d e n t i f i c a t i o n f o r ISDN Terminals P r i o r i t y C a l l i n g Incoming Only

* Not a v a i l a b l e on t h e DMS-100 swi tch


Michael A . Page, Vice President 1900 M S t ree t , NW. S u i t e 810, Washington. D.C. 20036

V a l o r Telecommunications o f Texas. LP Texas General Exchange T a r i f f No. 1 SECTION 49





DESCRIPTION OF FEATURES (Cont ' d )

C i r c u i t Switched Data Features

Data Feature Packaqe A

Data Ca l l Forward: Allows a customer t o have incoming c a l l s t o a terminal automat ica l ly sent t o a predetermined d i rec to ry number. C a l l Forward consi s t s o f t h ree v a r i a t i o n s : a l l c a l l s , busy, and no answer.

Data M u l t i - L i n e Hunt GrouD: t h i s hunt group. Hunting i s sequent ia l : i . e . , hunt ing s t a r t s w i t h t h e f i r s t l i n e assigned t o t h e assigned s ing e d i r e c t o r y number and ends w i t h t h e l a s t l i n e assigned t o t h e hunt group.

Only a s i n g l e d i r e c t o r y number i s associated w i t h

D a t a SDeed Ca l l -Short L i s t : Switched Data designated ISDN e i q h t s tored numbers t h a t can

he use o f t h i s fea tu re i s l i m i t e d t o an i n d i v i d u a l Access l i n e . This l i s t cons is ts o f a maximum o f be reached v i a abbreviated d i a1 i ng .

Data T o l l R e s t r i c t i o n : Denies access t o t h e to1 ISDN Mu1 ti poi n t Access 1 i nes .

Data Feature Packaqe AB

The features below are i n a d d i t i o n t o t h e D a t a Feature

network from ISDN Access and

Package A .

D a t a C a l l Back: Allows a c a l l i n g terminal upon encountering a busy l i n e t o be n o t i f i e d when t h e l i n e becomes i d l e . The c a l l i s automat ica l ly estab l ished.

Data Circular Huntinq: hunt group. Hunting s t a r t s w i t h t h e f i r s t l i n e t h a t fo l lows t h e l a s t l i n e used from t h e previous l i n e search. c a l l continues through t h e hunt group u n t i l an i d l e l i n e i s found and t h e incoming c a l l i s de l i ve red t o t h e i d l e l i n e .

Only a single directory number i s associated with this

The search f o r an i d l e l i n e t o accept an incoming

Data Group Speed C a l l i n q 30: Provides storage f o r an abbreviated numbers l i s t which i s shared by a group o f l i n e s . A maximum of t h i r t y s to red telephone numbers are a v a i l a b l e f o r use by t h e group t h a t can be reached v i a abbreviated d i a l i n g .









C i r c u i t Switched D a t a Features (Cont ' d )

Data Feature Packaqe AB (Cont 'd)

Data Speed Cal l -Lonq L i s t : Switched D a t a designated ISDN Access l i n e . t h i rtv stored telephone numbers t h a t can be reached v i a abbreviated d i a1 i ng.

The use o f t h i s fea tu re i s l i m i t e d t o an i n d i v i d u a l This l i s t cons is ts o f a maximum o f

Data ODtional Features

Data Closed User Group: M u l t i p o i n t Access l i n e s i n t o a group where c a l l s w i t h i n t h e group a e al lowed bu t

Provides f o r t h e designat ing o f ISDN Access and ISDN

c a l l s outs ide such groups are denied.

Data D i r e c t Connect: Provides an automatic connection between a ca goes of f -hook and a predetermined l o c a t i o n .

Packet S w i t c h i nq Features

X.25 Basic Feature Packaqe

l i n g l i n e t h a t

X.25 Flow Control Parameter Neqot ia t ion: t ransmission equipment t o s e l e c t a window o r packet s i z e i n t h e c a l l request packet and t h e c a l l e d data t ransmission equipment t o accept t h e t ransmi t ted values, r e j e c t t h e c a l l o r se lec t new transmission values. This a c t i o n occurs automat ica l ly w i t h each c a l l .

This fea tu re permits t h e c a l l i n g data

X.25 Incominq C a l l s Barred: c a l l s .

P r o h i b i t s a data terminal from accepting incoming

X.25 Outqoinq C a l l s Barred: packet c a l l s .

P r o h i b i t s a data terminal from sending outgoing

X.25 Throuqhwt Class Neqot ia t ion: This fea tu re al lows t h e c a l l i n g data te rm ina l , i n t h e c a l l request packet, t o spec i f y t h e speed i n b i t s per second a t which data can be t ransmi t ted o r received. The c a l l request packet i s used t o i n i t i a t e a packet c a l l and contains t h e addresses o f both t h e source and des t i na t i on terminal and t h e l o g i c a l channel number.




O r i g i n a l Sheet No. 14





Packet S w i t c h i nq Features (Cont * d)

X.25 Basic Feature Packaqe (Cont 'd)

X.25 T r a n s i t Delay Select ion and I n d i c a t i o n : Allows t h e data terminal t o speci fy an acceptance t r a n s i t delay on a p e r - c a l l bas is f o r packet c a l l s . T r a n s i t Delay i s t h e i n t e r v a l , expressed i n m i 11 i seconds, beginning w i t h t h e c o r r e c t recept ion o f t h e data packet from t h e o r i g i n a t i n g data t ransmission equipment and ending when t h e terminat ing data transmi s s i on equipment receives t h e data packet.

X.25 Reverse Charqe: charges t o t h e c a l l e d p a r t y r a t h e r than t h e c a l l i n g p a r t y .

Allows a user, on a p e r - c a l l bas is , t o assign b i l l i n g

Permits t h e data communications equipment t o ng reverse charging t o t h e user.

X .25 Reverse Charqe Acceptance: t ransmi t i ncomi ng c a l l s request

X .25 Enhanced Feature Packaqe

The features below are i n a d d i t i o n t o the X.25 Basic Feature Package.

X.25 Closed User Groups: Allows an ISDN-BRI customer t o designate ISDN Access and ISDN M u l t i p o i n t Access l i n e s i n t o groups where c a l l s w i t h i n each group are allowed, b u t c a l l s external t o each group are not permi t ted. A user may belong t o mu1 t i p l e c losed user groups.

X.25 Fast Select : Allows a sending data terminal t o forward up t o 128 bytes o f data along w i t h c a l l setup and c l e a r i n g packets.

X.25 Fast Select Acceptance: Allows t h e cen t ra l o f f i c e swi tch t o send incoming c a l l packets w i t h t h e f a s t s e l e c t f ea tu re t o a des t i na t i on terminal t h a t has t h i s fea tu re .


Michael A. Page, Vice President 1900 M S t ree t , NW. S u i t e 810, Washington, D . C . 20036

Valor Telecommunications of Texas, LP





Packet Switchinq Features (Cont 'd)

X.25 Basic Feature Package (Cont 'd)



X.25 Hunt Groups: This fea tu re al lows t h e customer t o designate a ISDN Access and ISDN M u l t i p o i n t Access l i n e s such t h a t an incoming data c a l l t o t h e designated group i s completed i f the re i s an avai channel on any o f t h e l i n e s w i t h i n t h e group.

grouping o f Packet Switched able l o g i c a l

Members o f t h e hunt group can be d i s t r i b u t e d among t h e ISDN swi tch ing modules (hardware w i t h i n t h e cen t ra l o f f i c e swi tch) bu t cannot extend between switches. That i s , packet c a l l s cannot hunt from one c e n t r a l o f f i c e t o another. The hunt group must res ide w i t h i n a s i n g l e cen t ra l o f f i c e t h a t has packet swi tch ing capabi 1 i t y .

The ISDN Access o r ISDN M u l t i p o i n t Access l i n e can have i t s own telephone number and can accept c a l l s independent o f t h e hunt group. A hunt group can have m u l t i p l e group addresses (telephone numbers).


Michael A. Page, Vice President 1900 M S t r e e t , NW, Su i te 810, Washington, D . C . 20036

Val or Tel ecommuni cat ions o f Texas, LP Texas General Exchange T a r i f f No. 1 SECTION 49





DESCRIPTION OF FEATURES (Cont 'd)

Packet S w i t c h i nq Features (Cont ' d )

X . 25 Enhanced Feature Packaqe (Cont ' d )

X.25 One-way Outqoinq Loclical Channel: Allows an ISDN-BRI customer t o spec i f y t h e number o f l o g i c a l channels t o be used on ly f o r business system o r ig ina ted c a l l s .

X . 25 Permanent V i r t u a l C i r c u i t : dedicated l o g i c a l channel wi thout needing c a l l setup o r c l e a r i n g .

A1 lows packet swi tch ing t o be implemented over a

Attendant Service Features

Aqqreqate Work Time/Number o f Ca l l s Handled f o r ISDN: t o d i sp lay data about an at tendant p o s i t i o n . The data inc ludes:

Allows a supervisor o r at tendant

- Aggregate t ime spent handl ing c a l l s - Length o f t ime t h e console was a c t i v e - Number o f c a l l s handled

Attendant Busy V e r i f i c a t i o n o f Lines and Trunks: whether a l i n e o r t runk w i t h i n t h e same customer group i s busy o r i d l e . t runk i s busy, t h e at tendant i s connected onto t h e c a l l t o :

Allows an at tendant t o determine I f t h e l i n e o r

- Converse w i t h t h e p a r t i e s - Determine i f t h e l i n e o r t runk i s busy o r i f the re i s a problem - Overr ide (disconnect) t h e t a l k i n g p a r t i e s

Attendant Call Hold: Allows the attendant to hold a call i n progress, originate another c a l l , answer a c a l l , o r p i c k up a c a l l on hold. The Timed Reminder fea tu re i s ac t i va ted when t h e c a l l i s placed on h o l d by t h e at tendant .

Attendant C a l l S D ~ i tti nq: A1 lows t h e at tendant t o consul t p r i v a t e l y w i t h t h e c a l l e d p a r t y wi thout t h e c a l l i ng p a r t y hear ing. t h e c a l l e d and c a l l i n g p a r t y before completing ( o r t e rm ina t ing ) t h e c a l l .

The at tendant can t a l k interchangeably between

Attendant Call-Throuqh Tests (Physical Trunks): Allows t h e at tendant t o se t up a t e s t c a l l over a selected phys ica l t runk t o determine i f t h e t runk i s working p roper l y .


Michael A . Page, Vice President 1900 M S t r e e t , NW, Su i te 810. Washington, D.C. 20036

Valor Telecommunications o f Texas, LP Texas General Exchange Tariff No. 1 SECTION 49






Attendant Service Features (Cont ' d )

Attendant Camp-On: at tendant t o be h e l d u n t i l t h e terminal becomes i d l e , a t which t ime t h e c a l l i s automati c a l l y connected.

This fea tu re permits a c a l l completed t o a busy terminal by an

Attendant Conference C a l l i n q : combination o f extensions o r t runks on t h e i n t e r n a l conference b r idge . number o f p a r t i e s on t h e conference c a l l i s l i m i t e d t o t h e capaci ty o f t h e m u l t i p o r t conference c i r c u i t . Conference c a l l s may inc lude members o f t h e business system and p a r t i e s outs ide t h e business system.

Allows t h e at tendant t o se t up conference c a l l s w i t h any The maximum

Attendant Console Terminal Manaqement : Provides management services f o r t h e at tendant console bu t i s not a fea tu re t h a t an at tendant uses as p a r t o f h i s /he r r e s p o n s i b i l i t i e s . Rather, i t i s a fea tu re provided by t h e cen t ra l o f f i c e swi tch t o support t h e at tendant console. The bas ic services provided are:

Button Manaqement: The cen t ra l o f f i c e swi tch maintains i n fo rma t ion about t h e but ton con f igu ra t i on o f t h e console. For example, a console w i t h t e n buttons may be conf igured d i f f e r e n t l y . but tons t o be s i x c a l l appearances and f o u r fea tu re buttons on console A ; whereas, t h e t e n buttons may be conf igured t o be e i g h t c a l l appearances and two fea tu re buttons on console B.

The cen t ra l o f f i c e swi tch may conf igure t h e t e n

Ca l l Amearance Select ion: t h e console f o r incoming c a l l s and f o r c e r t a i n a t tendan t -o r i g ina ted c a l l s (e .g . , o r i g i n a t i o n s v i a D i r e c t Trunk Group Select ion, D i r e c t S t a t i o n Select ion, e t c . 1 .

The cen t ra l o f f i c e swi tch se lec ts a c a l l appearance on

Telephone Number Manaqement: A maximum o f e i g h t l i s t e d telephone numbers (TNs) can be assigned t o an at tendant group. shared c a l l appearances f o r at tendant p o s i t i o n s . Each at tendant i s capable o f having a unique TN, other than t h e l i s t e d telephone number (LTN), f o r purposes o f a t tendant- to-at tendant c a l l s .

The c e n t r a l o f f i c e swi tch does not support

DisDlay Manaqement: Many o f t h e at tendant features use a console d i sp lay .




D

ISDN-BASIC RATE INTERFACE SERVICE (Cont



GITAL NETWORK SERV

d)



CES


Attendant Console Terminal Manaqement : (Cont ' d )

Lamp Manaqement : associated w i t h features.

Lamp management i s responsible f o r c o n t r o l 1 i ng console 1 amps

Tones Manaqement The c e n t r a l o f f i c e swi tch informs t h e console t o a l e r t t h e at tendant t o one o f f o u r s p e c i f i c events. The console and not t h e cen t ra l o f f i c e swi tch i s responsible f o r generat i ng corresponding tones. The f o u r a1 e r t i ng tones, arranged i n p r i o r i t y o f importance are:

Emerqency informs t h e at tendant t h a t an emergency c a l l i s w a i t i n g (h ighest p r i o r i t y ) .

Timed Reminder informs t h e at tendant t h a t t h e l eng th o f t ime f o r a he ld c a l l o r an unanswered t r a n s f e r r e d c a l l has expi red.

C a l l Wai t ing informs t h e at tendant t h a t c a l l s are i n queue and are wa i t i ng t o be answered.

A l e r t i n g informs t h e at tendant , v i a an audib le tone, o f an incoming c a l l .

Attendant Control o f Voice Terminals: terminals t o t h e at tendant f o r handl ing. a l l y by t h e cen t ra l o f f i c e swi tch.

Routes c a l l s dest ined f o r a terminal o r group o f It i s ac t i va ted by t h e at tendant o r automatic-

Attendant D i r e c t S t a t i o n Selection/Busv Lam0 F i e l d : s ta tus o f up t o 10.000 telephone numbers (TNs) i n 100 groups o f 100 contiguous TNs s t a r t i n g a t 00. keystroke. t h e o the r f o r monitor ing up t o 10,000 TNs.

Allows t h e at tendant t o d i sp lay t h e

Wi th in a group o f 100. t h e at tendant can s e l e c t a s t a t i o n v i a a s i n g l e Two se lec t i on opt ions are ava i l ab le : one f o r moni tor ing up t o 800 TNs and

Attendant D i r e c t Trunk Group Select ion: Allows t h e at tendant t o se lec t an i d l e c i r c u i t f o r an outgoing c a l l by press ing a s i n g l e but ton on t h e console.







REGULATIONS (Cont 'd)



Attendant Emerqency Overr ide: Allows t h e at tendant t o complete incoming c a l l s t o terminal s :

That are busy as a r e s u l t o f t h e make busy key having been s e t : That have a ser ies completion o r m u l t i l i n e hunt arrangement: With C a l l Forwarding ac t i va ted ; o r With terminat ing r e s t r i c t i o n s .

Attendant Incominq C a l l i n q I d e n t i f i c a t i o n (Customer G r o w ) : Allows an at tendant t o i d e n t i f y t h e type o f serv ice o r t runk group over which an incoming c a l l was routed. at tendant may be able t o i d e n t i f y t h ree serv ice types D i r e c t Distance D i a l i n g , p r i v a t e f a c i 1 i ti es and i ntercom.

The

Attendant Niqht Service: t e rm ina l . console. f o l l o w i n g opt ions f o r Night Service r o u t i n g :

Routes c a l l s d i r e c t e d t o t h e ISDN Attendant t o a d i f f e r e n t This fea tu re i s ac t i va ted and deact ivated from a designated ISDN Attendant

The ISDN at tendant o r person a c t i v a t i n g t h e fea tu re may se lec t one o f t h e

Fixed Routinq: preselected n i g h t t e rm ina l . can be changed by a serv ice order .

Routes c a l l s from t h e major l i s t e d telephone number t o a Routing i s c o n t r o l l e d by t h e Telephone Company and

F l e x i b l e Routinq: The ISDN Attendant uses C a l l Forwarding-Variable t o arrange r o u t i n g .

Trunk Answer From Any S t a t i o n : i n d i c a t o r a t a l l terminals i n t h e in t rabusiness group. any terminal by d i a l i n g an access code f o r t h e c a l l p ickup fea tu re .

Incoming c a l l s a c t i v a t e a n i g h t r i n g o r v i s u a l Ca l l s can be answered a t

When Night Service i s ac t i va ted , l i n e queuing and automatic ca l lback are automat ica l ly canceled, and t h e at tendant can o r i g i n a t e c a l l s .

Attendant Or iq inated Permission DisPlay (Class o f Serv ice) : c a p a b i l i t i e s o f t h e l i n e s t h a t have been routed t o t h e at tendant .

I d e n t i f i e s t h e c a l l i n g



Val o r Telecommunications o f Texas, LP Texas General Exchange T a r i f f No. 1 SECTION 49







Attendant Pos i t i on BUSY: Allows t h e p o s i t i o n t o be made busy by t h e at tendant . When t h e p o s i t i o n i s made busy i n a s i n g l e p o s i t i o n arrangement, new c a l l s t o t h e p o s i t i o n receive busy treatment. I n a m u l t i p l e p o s i t i o n arrangement, new c a l l s are d i r e c t e d t o a d i f f e r e n t console p o s i t i o n . When an at tendant p o s i t i o n i s i n a pos i t ion-busy s t a t e , t h e at tendant can serve c a l l s on hold, c a l l s a l e r t i n g t h e console, and c a l l s on a timed reminder as we l l as o r i g i n a t e c a l l s . The at tendant may remove t h e p o s i t i o n busy cond i t i on a t any t ime.

Attendant Power F a i l u r e Transfer ( I S D N Communication F a i l u r e ) : Routes c a l l s dest ined f o r t h e at tendant t o a preassigned telephone number (TN) dur ing a commercial power f a i 1 ure a t t h e customer premises.

Attendant Se lec t i ve Customer Control o f F a c i l i t i e s : t o a t runk o r s imulated f a c i l i t y group. def ined path i n t h e customer's system which provides network access t o t h e ISDN terminal i n t h e business system. A l l c a l l s , i n c l u d i n g a t tendan t -o r i g ina ted c a l l s , are denied access t o t h e t runk when t h i s fea tu re i s ac t i va ted . routed as s p e c i f i e d by t h e customer.

Allows an at tendant t o deny access A s imulated f a c i l i t y group i s a sof tware

C a l l s t o r e s t r i c t e d t runk are

Attendant Throuqh D i a l i n q : p a r t y w i t h i n t h e group who has r e s t r i c t i o n s o r d i f f i c u l t y i n p lac ing an outgoing c a l l .

Allows an at tendant t o access an outgoing l i n e f o r a c a l l i n g

Attendant Timed Reminder: p a r t y has not answered a f t e r a t r a n s f e r , o r when a c a l l i s on hold. expi res, t h e at tendant i s a l e r t e d and can p i c k up t h e c a l l t o t a l k t o t h e c a l l i n g p a r t y . The leng th o f t h e t imer i s s p e c i f i e d by t h e customer.

S t a r t s a t imer when a c a l l i s camped-on, when t h e c a l l e d When t h e t imer

Attendant T r a f f i c : These counts are a v a i l a b l e on l y t o a designated at tendant (master p o s i t i o n ) f o r d i sp lay a t t h e console and v i a t r a f f i c data t o customer r e p o r t i n g mechanisms.

Provides t h e f o l l o w i n g counts f o r each at tendant console p o s i t i o n .

Aggregate work t ime f o r t h e p o s i t i o n Minutes t h e p o s i t i o n has been a c t i v e Number o f c a l l s handled by t h e p o s i t i o n









Attendant Service Features (Cont 'd)

Attendant T r a f f i c : (Cont ' d 1

Customer t r a f f i c repo r t s these counts p e r i o d i c a l l y (every 30 minutes). does not prov ide a summary r e p o r t o f t h e t r a f f i c data f o r t h e at tendant group. master p o s i t i o n must request t h e i n fo rma t ion f o r each at tendant p o s i t i o n .

This fea tu re The

These counts are rese t t o zero by t h e cen t ra l o f f i c e swi tch when an at tendant ac t i va tes a p o s i t i o n . i nc lude c a l l s he ld i n queue by t h e cen t ra l o f f i c e swi tch because o f busy condi t ions o r c a l l s abandoned before connection t o an at tendant c a l l appearance. These counts are no t p a r t o f t h e standard t r a f f i c repo r t i ng mechanism o f t h e swi tch (e .g . , hour ly r e p o r t s ) .

The counts apply on l y t o c a l l s o f f e r e d t o t h e p o s i t i o n , and does not

Attendant Trunk Group Ind i ca to rs : on customer se lected t runk groups. can be monitored. Each at tendant p o s i t i o n i s capable o f moni tor ing a d i f f e r e n t se t o f t runk groups. t runk i n d i c a t o r s , busy and warning, are provided per t runk group. based on t r a f f i c thresholds. o r i f t h e t r a f f i c l e v e l s f a l l below t h e thresholds.

Allows an at tendant t o monitor t h e l e v e l o f t r a f f i c A maximum o f 16 t runk groups per at tendant p o s i t i o n

A maximum o f 64 t runk groups per at tendant group can be monitored. Two

The at tendant i s n o t i f i e d i f t h e thresholds are exceeded These i n d i c a t o r s are

Attendant Trunk I d e n t i f i c a t i o n : o f t h e incoming o r outgoing t runk i n use a t t h e request o f t h e at tendant.

Provides a d i sp lay o f t h e t runk group and member number

Attendant Trunk Queuinq: Allows an at tendant p o s i t i o n t o ho ld a c a l l when a l l t runks i n a t runk group are busy and provides ca l l -back when a t runk becomes ava i l ab le .











Automatic Dropback t o ISDN Attendant (Se r ia l C a l l s ) : c a l l from an incoming t runk t o two o r more terminals i n succession, wi thout r e q u i r i n g t h e c a l l i n g p a r t y t o r e d i a l t h e at tendant . at tendant i s r e c a l l e d and t h e c a l l i n g p a r t y can g i ve f u r t h e r i n s t r u c t i o n s f o r t h e next c a l l . t h e l a r g e s t cost per t ime segment occurs a t t h e beginning o f a c a l l . a l so be used by c a l l e r s w i t h i n a group t o p lace a ser ies o f ca 1s over an outgoing t r u n k .

Allows an at tendant t o complete a

When t h e c a l l e d p a r t y disconnects, t h e

This fea tu re provides t ime and cost savings f o r a long d is tance c a l l e r because Ser ia l c a l l i n g can

D i a l Access t o ISDN Attendant: Provides d i a l access from term system t o t h e ISDN at tendant .

na ls w i t h i n t h e business

Even Ca l l D i s t r i b u t i o n (Uniform C a l l D i s t r i b u t i o n ) : Uni formly d i s t r i b u t e s c a l l s t o m u l t i p l e at tendant p o s i t i o n s .

F1 ex i b l e Niqht Servi ce/Attendant Ca l l Forwardi nq

Niqht Service: d i f f e r e n t l o c a t i o n ( n i g h t l o c a t i o n , a l so known as a n i g h t telephone number). Routing may be provided i n one o f t h e f o l l o w i n g ways:

Routes c a l l s normal ly d i r e c t e d t o t h e at tendant group t o a

Fixed: C a l l s t o l i s t e d telephone numbers (LTNs) served by M u l t i p l e Pos i t i on Hunt (MUPH) o r ISDN Attendant (ISAT) groups are routed t o a preselected ( a t subsc r ip t i on t ime) n i g h t telephone number which i s act ivated/deact ivated from a designated console.

Trunk Answer from any S ta t i on : a c t i v a t e a n i g h t b e l l o r o ther i n d i c a t o r so t h a t t h e c a l l s may be answered a t any terminal by d i a l i n g an answer access code f o r t h e c a l l p ickup feature.

Ca l l s t o LTNs served by MUPH o r ISAT groups






ISDN-BASIC FWTE INTERFACE SERVICE (Cont ' d )



Attendant Serv ice Features (Cont ' d )

F l e x i b l e Niqht Service/Attendant C a l l Forwardinq (Cont 'd)

Niqht Service (Cont 'd)

F l e x i b l e : S e l e c t i v e l y routes a l l c a l l s t o a LTN served by a MUPH o r ISAT group t o a d i f f e r e n t customer changeable n i g h t telephone number and t h e a c t i v a t i o n / d e a c t i v a t i o n o f i t can be done from any console i n t h e MUPH o r ISAT group. F l e x i b l e and f i x e d n i g h t serv ice can be assigned concurrent ly t o t h e same MUPH o r ISAT group and both features can be used by at tendants. The f l e x i b l e n i g h t se rv i ce fea tu re , when ac t i va ted , w i l l take precedence over t h e f i x e d n i g h t se rv i ce a c t i v a t i o n .

Attendant Ca l l Forwardinq: Allows at tendant t o ac t i va te /deac t i va te c a l l forwarding f o r any LTN w i t h i n t h e MUPH o r ISAT group ( i . e . . F l e x i b l e n i g h t serv ice) and f o r any extension o r terminal w i t h c a l l forwarding va r iab le assigned can be con t ro l l e d from t h e at tendant console.

Number o f C a l l s on Queue-ISDN Attendant: Displays each ISDN c a l l i d e n t i f i c a t i o n (IC11 type. By repeat ing t h e request, t h e at tendant can d i sp lay a l l IC1 queues.

Queuinq o f ISDN Attendant w i t h C a l l Wait inq I n d i c a t i o n ( L a m s ) : c a l l s designated f o r at tendants who are t o receive a p a r t i c u l a r c a l l type, as determined by t h e Incoming Ca l l I d e n t i f i c a t i o n fea tu re . Queues are served on a " f i r s t come, f i r s t serve" bas is . An i n d i c a t o r i s l i g h t e d t o a l e r t t h e at tendant t h a t a c a l l i s wa i t i ng .

Provides queuing o f

T o t a l Number o f Ca l l s Handled DisDlav D a t a f o r ISDN Attendants: w i t h t r a f f i c data in format ion about each at tendant i n t h e ISDN at tendant group. i nformat i on i n c l udes :

Provides supervisors This

Average t ime f o r c a l l s on queue abandoned before being served Average t ime on queue f o r served c a l l s Longest t ime f o r a c a l l on queue Tota l number o f c a l l s on queue abandoned before being served Tota l number o f served c a l l s


Michael A. Page, Vice President 1900 M S t ree t , NW, S u i t e 810, Washington, D . C . 20036







Mu1 t i bu t ton Key System (MBKS) Features

Analoq Shared Telephone Number on a l l SM Conf iqurat ions: telephone numbers w i t h ISDN mu1 t i bu t ton terminals t o be assigned t o swi t c h i ng modul es t h a t do no t con ta in ISDN sof tware.

Allows analog l i n e s t h a t share

Automatic Callback on Busy: f unc t i on bu t ton assigned t o Automatic Callback on Busy when a busy number i s d i a l e d . When t h e busy terminal becomes i d l e , a d i s t i n c t i v e r i n g a l e r t s t h e o r i g i n a t i n g terminal user. When t h e terminal user goes of f -hook, t h e c a l l i s placed. This fea tu re on ly works w i t h i n t h e business system.

Allows t h e user t o a c t i v a t e t h i s fea tu re by pressing t h e

Br idq inq: Allows t h e terminal user t o b r i dge onto a c u r r e n t l y a c t i v e c a l l by pressing t h e a c t i v e c a l l appearance bu t ton on t h e terminal and going of f -hook. a three-way c a l l . This i s d i f f e r e n t from standard three-way c a l l i n g because t h e t h i r d p a r t y i n i t i a t e s t h e b r idge t o t h e a c t i v e c a l l . Exclusion i s a c t i v a t e d a t a terminal engaged i n t h e a c t i v e c a l l . shared c a l l appearance user may b r idge on an a c t i v e two-way c a l l . way c a l l , b r i d g i n g i s not allowed.

This establ ishes

Br idg ing i s i n h i b i t e d i f Manual Only one add i t i ona l On an e x i s t i n g three-

C a l l Forwardi nq: A1 lows t h e terminal user t o a c t i v a t e C a l l Forwarding func t i ons , then d i a l t h e number t o which c a l l s are t o be sent. Buttons can be programmed t o a c t i v a t e d i f f e r e n t v a r i a t i o n s o f C a l l Forwarding, such as Forward A l l C a l l s , Forward When Busy, e t c . C a l l Forwarding i s deact ivated by press ing t h e same bu t ton a second t ime.

C a l l Pickup: w i t h i n t h e business system.

Allows t h e terminal user t o p i c k up a c a l l d i r e c t e d t o another terminal

Conference C a l l i n q : Allows t h e terminal user t o se t up a conference c a l l . The user presses t h e bu t ton and d i a l s t h e telephone number (TN) o f t h e p a r t y t o be added t o the conference. outs ide t h e group.

Conference c a l l s can inc lude members o f t h e business system and p a r t i e s Up t o s i x p a r t i e s can be connected simultaneously.

m: Allows t h e terminal t o disconnect t h e l a s t p a r t y added t o a conference c a l l . a two-par ty c a l l , pressing t h i s bu t ton disconnects t h e terminal from t h e c a l l .

For


Michael A . Page, Vice President 1900 M S t ree t . NW, Su i te 810, Washington, D.C. 20036







Mu l t i bu t ton Key System (MBKS) Features (Cont 'd)

Feature Funct ion Buttons: d i a l i n g an a c t i v a t i o n code) on t h e te rm ina l . deac t i va t i on s ta tus o f t h e features. on t h e terminal design. Some o f t h e features t h a t can be assigned t o fea tu re f u n c t i o n buttons are:

Act ivates c e r t a i n features (any t h a t can be ac t i va ted by I n d i c a t o r l i g h t s show t h e a c t i v a t i o n o r

The number o f f u n c t i o n buttons may vary dependent

Automatic Callback on Busy: Allows t h e user t o a c t i v a t e t h i s feature by pressing t h e f u n c t i o n bu t ton assigned t o Automatic Callback on Busy when a busy number i s d ia led . o r i g i n a t i n g terminal user . When t h e user goes of f -hook. t h e c a l l i s p laced. This fea tu re on ly works w i t h i n t h e business system.

When t h e busy terminal becomes i d l e , a d i s t i n c t i v e r i n g a l e r t s t h e

C a l l Forwardi nq: A1 lows t h e terminal user t o a c t i v a t e C a l l Forwarding func t i ons , then d i a l t h e number t o which c a l l s are t o be sent. Buttons can be programmed t o a c t i v a t e d i f f e r e n t v a r i a t i o n s o f C a l l Forwarding, such as Forward A l l Ca l l s , Forward When Busy, e t c . C a l l Forwarding i s deact ivated by pressing t h e same bu t ton a second t ime.

C a l l PickuD: Allows t h e terminal user t o p i c k up a c a l l d i r e c t e d t o another terminal w i t h i n t h e business system.

Conference C a l l i n q : Allows t h e terminal user t o s e t up a conference c a l l . The user presses t h e bu t ton and d i a l s t h e telephone number (TN) o f t h e p a r t y t o be added t o t h e conference. Conference c a l l s can inc lude members o f t h e business system and p a r t i e s outs ide t h e group. Up t o s i x p a r t i e s can be connected simultaneously.

m: Allows t h e terminal user t o disconnect t h e l a s t p a r t y added t o a conference c a l l . For a two-par ty c a l l , pressing t h i s bu t ton disconnects t h e terminal from t h e c a l l .

Hold: Allows t h e terminal user t o p lace a c a l l on ho ld by pressing t h e func t i on but ton. Any te rm ina l , w i t h a c a l l appearance f o r c a l l on hold, can p i c k up t h e c a l l by pressing t h e c a l l appearance but ton.

Manual Exclusion: up a c a l l on ho ld o r b r i d g i n g onto a c a l l t h a t i s a c t i v e a t t h a t t e rm ina l .

Allows a terminal user t o p r o h i b i t o ther s t a t i o n s from p i c k i n g


Michael A . Page, Vice President 1900 M St ree t , NW, Su i te 810, Washington, D . C . 20036







Mu1 ti bu t ton Key System (MBKS) Features (Cont ' d )

Feature Funct ion Buttons: (Cont 'd)

Mu1 t i D l e Telephone Number Buttons: number (TN) on t h e te rm ina l . c a l l on ho ld , c a l l i n progress, e t c . ) .

Provides access t o more than one telephone I n d i c a t o r l i g h t s show t h e s tatus o f t h e TN ( i d l e ,

SDeed C a l l i n q : bu t ton assigned t o speed c a l l i n g and d i a l i n g one o r two d i g i t s . This fea tu re operates w i t h t h e Ca l l Transfer , Conference C a l l i n g , and Ca l l Forwarding features.

Allows t h e user t o d i a l a preassigned number by pressing t h e (See d e f i n i t i o n . )

Transfer : Allows t h e terminal user t o send a c a l l t o another telephone number (TN) i n t h e business system by press ing t h e t r a n s f e r but ton, d i a l i n g t h e TN, and pressing t h e bu t ton again.

Feature InsDect: t h e features and c a l l appearances t h a t are assigned t o t h e buttons on t h e te rm ina l . This i s d i f f e r e n t from Inspect f o r ISDN Terminals, which i s one o f t h e Terminal Management fea tu res .

Provides users who have d i sp lay terminals w i t h a method o f determining

Hold: Allows t h e terminal user t o p lace a c a l l on ho ld by pressing t h e func t i on bu t ton . Any terminal w i t h a c a l l appearance f o r c a l l on ho ld can p i c k up t h e c a l l by pressing t h e c a l l appearance bu t ton .

Intercom Funct ion: Allows t h e terminal t o emulate a dedicated w i re t o another terminal f o r p r i o r i t y conversations wi thout t y ing up t h e terminal f rom a c t i v e o r incoming c a l l s .

Key System Coveraqe f o r Analoq L ines: ISDN te rm ina l .

Allows an analog terminal t o share c a l l s w i t h t h e

Manual Exclusion: Allows a terminal user t o p r o h i b i t o the r terminals from p i c k i n g up a c a l l on ho ld o r b r i d g i n g onto a c a l l t h a t i s a c t i v e a t t h a t t e rm ina l .

Mu l t iD le Telephone Number Buttons: (TN) on t h e te rm ina l . c a l l i n progress, e t c . ) .

Provide access t o more than one telephone number I n d i c a t o r l i g h t s show t h e s tatus o f t h e TN ( i d l e , c a l l on hold,


Michael A . Page, Vice President 1900 M S t ree t , NW. Su i te 810. Washington, D.C. 20036







Mu1 ti bu t ton Key System (MBKS) Features (Cont ' d )

Shared C a l l Appearances o f a Telephone Number (TN): Allows several terminals t o share one o r more TNs. terminals shar ing t h a t TN. The shared TNs can have m u l t i p l e c a l l appearances, m u l t i p l e c a l l s can e x i s t on one TN. and more than one terminal shar ing t h e TN can have a c a l l a c t i v e on t h e shared TN.

O r i g i n a t i n g and te rm ina t ing events on one terminal a f f e c t a l l

Speed C a l l i n q : Allows t h e user t o d i a l a preassigned number by press ing t h e bu t ton assigned t o speed c a l l i n g and d i a l i n g one o r two d i g i t s . f ea tu re operates w i t h C a l l Transfer , Conference Ca l l i n g , and C a l l Forwarding features

(See d e f i n i t i o n . ) This

Terminal Management: t h e MBKS features and, t he re fo re , i s most ly t ransparent . c a p a b i l i t i e s impact t h e user:

Provides a management func t i on f o r t h e termi na l t h a t subscribes t o However, t h e f o l l o w i n g

Ad.iunct Control : appropr ia te f o r t h e p a r t i c u l a r f ea tu re .

Automat ica l ly t u rns on t h e speaker phone a t t h e te rm ina l , i f

Automatic Hold/Drop Preference: Automatic Hold causes an a c t i v e c a l l t o be automat ica l ly pu t on ho ld i f t h e user se lects another c a l l appearance wi thout pressing t h e Hold Button. automat ica l ly dropped i f t h e user se lects another c a l l appearance wi thout pressing t h e Hold Button.

Automatic Drop causes an a c t i v e c a l l t o be

Button Manaqement: Allows gener ic buttons t o be used f o r features o r c a l l appearances.

C a l l ADDearanCe Se lec t i on f o r I m p l i c i t Conference and Transfer : This fea tu re automat ica l ly se lec ts an i d l e c a l l appearance when es tab l i sh ing e i t h e r a conference c a l l o r t r a n s f e r r i n g a c a l l . pressed. t h e a c t i v e c a l l i s p laced on ho ld and an i d l e l i n e i s automat ica l ly seized so t h a t t h e conference o r t r a n s f e r c a l l can be made.

When t h e Conference o r Transfer Button i s


Michael A. Page, Vice President 1900 M S t ree t , NW, Su i te 810. Washington. D.C. 20036







M u l t i bu t ton Key System (MBKS) Features (Cont ' d )

Terminal Manaqement: (Cont ' d )

D i sD1 ay f o r R i nqi nq Ca l l ADDearanCeS On1 y : keyset on ly f o r r i n g i n g c a l l appearances. coverage person (usua l l y a secretary) has no need and no des i re t o see. The fea tu re i s intended f o r app l i ca t i ons where keysets have l a r g e numbers o f secondary c a l l appearances t o prov ide shared backup coverage among a group o f sec re ta r ies , and where abbreviated and delayed r i n g i n g i s used.

Act ivates d i splays on a mu1 ti bu t ton This e l im ina tes d isp lays t h a t a c a l l

Feature Button InsDect i on : d i sp lay terminals (i . e . , terminals equipped w i t h a screen f o r viewing in format ion) w i t h a method o f determining t h e features and c a l l appearances t h a t are assigned t o t h e buttons on a t e rm ina l . (1) t h e Inspect Feature bu t ton i s depressed, and ( 2 ) t h e fea tu re o r c a l l appearance bu t ton t o be inspected i s pressed. c a l l r e l a t e d i n fo rma t ion i s displayed.

Provides serv ice prov iders and end users who have

Inspect ing a bu t ton i s a two-step procedure:

The fea tu re assigned o r , f o r c a l l appearances,

I d l e C a l l ADDearanCe Preference: This fea tu re au tomat i ca l l y se lects an i n a c t i v e telephone number ( c a l l appearance but ton) f o r use, i f ava i l ab le , when a terminal w i t h m u l t i p l e telephone number appearances goes o f f -hook . This se lec t i on occurs even i f other c a l l appearances are a l e r t i n g t h e user o f unanswered c a l l s o r c a l l s on hold.

InsDect f o r ISDN Terminals: any c a l l appearance t h a t has a c a l l associated w i t h i t . This could be an a c t i v e c a l l , a c a l l on hold, o r an a l e r t i n g c a l l . The in fo rma t ion t h a t can be displayed inc ludes: c a l l appearance i d e n t i f i c a t i o n , c a l l e d o r c a l l i n g telephone number (TN), incoming c a l l i d e n t i f i e r c a l l type, and c a l l e d o r c a l l i n g p a r t y name. I f t h e user performing t h e i nspec t i on i s an at tendant , t h e o r i g i n a t i n g permissions are a l so displayed. system c a l l s .

Retr ieves and d isp lays c a l l - r e l a t e d in format ion about

C a l l e r I D i n fo rma t ion i s on l y a v a i l a b l e on in t rabusiness

Rinqinq Ca l l Amearance Preference: Automat ica l ly se lec ts t h e c a l l appearance t h a t has been w a i t i n g t h e longest when t h e user goes of f -hook a t a terminal showing m u l t i p l e c a l l appearances.


Michael A . Page, Vice President 1900 M S t ree t , NW. Su i te 810. Washington, D . C . 20036







M u l t i b u t t o n Key System (MBKS) Features (Cont ' d )

Time and Date DisDlay: users.

A subsc r ip t i on fea tu re f o r ISDN at tendants and ISDN terminal The 5ESS Switch provides t h e t ime and date t o t h e ISDN te rm ina l .

Transfer : Allows t h e terminal user t o t r a n s f e r a c a l l t o another telephone number (TN) i n t h e customer group by press ing t h e t r a n s f e r but ton, d i a l i n g t h e TN, and pressing t h e bu t ton again.

Two-Disi t Intercom D i a l i n q : d i g i t s ) when c a l l i n g w i t h i n t h e designated closed user group. The intercom d i a l i n g group may not exceed a maximum o f 100 designated users.

Permits users t o u t i l i z e a shortened d i a l i n g sequence (two









M u l t i bu t ton Key System (MBKS) Deluxe Features

The features below are i n a d d i t i o n t o t h e ISDN-Basic Rate I n t e r f a c e Mu l t i bu t ton (MBKS) Features.

Basic Messaqe Service: Unanswered c a l l s t o a message serv ice c l i e n t (user o f t h e serv ice) are red i rec ted t o an at tendant v i a one o f t h e f o l 1 owing features :

Provides personal ized answering se rv i ce f o r a customer group.

- Ca l l Forward - Busy L ine - C a l l Forward - Don' t Answer - Ca l l Forward - Var iab le

To prov ide personal ized c a l l coverage, a message serv ice at tendant can be equipped w i t h a Special ISDN terminal which d isp lays i n fo rma t ion on c a l l s d i r e c t e d t o t h e message serv ice center . The f o l 1 owi ng i nformat i on i s avai 1 ab1 e f o r d i splay :

- Ca l l Type ( d i r e c t c a l l o r one o f t h e c a l l forwarding types) - Cal led Party DN - O r i g i n a t i n g Party DN ( i f ava i l ab le )

The o r i g i n a t i n g p a r t y d i r e c t o r y number w i l l no t be displayed o r provided t o t h e at tendant when a c a l l o r i g i n a t e s outs ide t h e business system.

The message se rv i ce at tendant manually records t h e messages and ac t i va tes a v i sua l o r audib le message w a i t i n g i n d i c a t o r ( s igna l on t h e terminal t o i n fo rm t h e user o f a message) a t t h e c l i e n t ' s t e rm ina l . The message serv ice at tendant deact ivates t h e message wa i t i ng i n d i c a t o r when messages f o r a c l i e n t are de l i ve red . deact ivate t h e message wa i t i ng i n d i c a t o r .

A c l i e n t may a l s o

Delayed and Abbreviated R i nqi nq: r i n g i n g another designated terminal .

A l e r t s a terminal f o r a predetermined i nte rva l before

DisDlay f o r Rinqinq Ca l l Amearances Only: on l y f o r r i n g i n g c a l l appearances. no need and no des i re t o monitor. The fea tu re i s intended f o r app l i ca t i ons where keysets have l a r g e numbers o f secondary c a l l appearances t o prov ide shared back up coverage among a group o f sec re ta r ies , and where abbreviated and delayed r i n g i n g i s used.

Act ivates d isp lays on a m u l t i b u t t o n keyset E l iminates d isp lays which a c a l l coverage person has









Mu1 t i bu t ton Key System (MBKS) Deluxe Features (Cont ' d )

I n i t i a t e d P r i o r i t y C a l l i n q : terminal user i n i t i a t e s a p r i o r i t y c a l l by one o f two methods: d i a l i n g t h e i n i t i a t e d p r i o r i t y c a l l i n g func t i on code o r pressing a p r i o r i t y c a l l i n g fea tu re but ton, then d i a l i n g t h e d i g i t s o f t h e c a l l e d p a r t y .

Provides an ISDN equiva lent o f D i a l Ca l l Wait ing. A

InsDect f o r ISDN Terminals: c a l l appearance t h a t has a c a l l associated w i t h i t . This could be an a c t i v e c a l l , a c a l l on hold, o r an a l e r t i n g c a l l . appearance i d e n t i f i c a t i o n , c a l l e d o r c a l l i n g telephone number (TN), incoming c a l l i d e n t i f i e r c a l l type, and c a l l e d o r c a l l i n g p a r t y name. i nspec t i on i s an at tendant, t h e o r i g i n a t i n g permissions are a l so displayed. i d e n t i f i c a t i o n i n fo rma t ion i s no t a v a i l a b l e on c a l l s t h a t o r i g i n a t e outs ide t h e business system.

Retr ieves and d isp lays c a l l - r e l a t e d i n fo rma t ion about any

The data t h a t can be displayed inc ludes: c a l l

I f t h e user performing t h e C a l l e r

Intercom A1 e r t i nq: Provides a d i s t i n c t i ve r i ng and/or v i sua1 i ndi ca to r t o n o t i f y t h e terminal user o f an incoming intercom c a l l .

O r i q i n a t i n q P r i o r i t y C a l l i n q : When assigned t o a s p e c i f i c t e rm ina l , a l l c a l l s o r i g i n a t e d from t h e s t a t i o n are p r i o r i t y c a l l s .

Provides an ISDN equiva lent t o Ca l l Wait ing Or ig ina t i ng .

Outqoinq Cal led L ine I d e n t i f i c a t i o n f o r ISDN Terminals: The user o r i g i n a t i n g a c a l l w i t h i n fo rma t ion about t h e c a l l e d p a r t y and t h e l i n e o r des t i na t i on . des t i na t i on i n fo rma t ion are provided v i a t h e ISDN Ca l l I d e n t i f i c a t i o n (IC11 c a l l types. The OCLID in fo rma t ion provided i s :

L ine and c a l l

- Ca l l Appearance I d e n t i f i c a t i o n - Cal led Telephone Number (TN) - ISDN C a l l I d e n t i f i c a t i o n ( I C I )

I f an at tendant i s o r i g i n a t i n g t h e c a l l , t h e swi tch a l so provides t h e o r i g i n a t i n g permissions o f t h e c a l l e d p a r t y . This fea tu re i s b i l l e d on ly on a f l a t - r a t e bas i s .

P r i o r i t y C a l l i n q Incomins Only: Only. c a l l appearance. opposed t o p r i o r i t y a l e r t i n g .

Provides an ISDN equiva lent o f C a l l Waiting-Incoming

Terminations t o p r i o r i t y appearances use normal i n te rg roup a l e r t i n g as With t h i s feature, c a l l s outs ide t h e business group can terminate t o a p r i o r i t y



Val or Tel ecommuni cat ions o f Texas, LP Texas General Exchange T a r i f f No. 1 SECTION 49



CE (Cont 'd) I SDN - BAS

RATES

C RATE INTERFACE SERV

Service Charqes

Service order ing charges, as s e t f o r t h i n Sect ion 13 o f t h i s t a r i f f , apply f o r t h e order ing and processing o f a customer's request f o r i n i t i a l se rv i ce and subsequent changes.

Database Addi t ions, Chanqes. o r Delet ions

Database add i t i ons , changes, o r de le t i ons w i l l genera l l y be completed w i t h i n t h e implementation t ime frames l i s t e d below. The charge f o r work a c t i v i t y w i l l be t h e implementation t ime m u l t i p l i e d by t h e per hour r a t e (e .g . , Routine Software Change-Change Trunk Group .6 X $50.00 = $30.00 Nonrecurring Charge).

Imp1 ement a t i on Nonrecurring T i me Charqes

(HourCsl) (Per Hour)

Major Software Change . . . . . . . . . . . . . . . . . Customer requested Database P r o f i l e . . . . . . . Add Data-Link Attendant (1) . . . . . . . . . . . Add Attendant Service Features (ARS) . . . . . . Add t r a n s l a t i o n t a b l e . . . . . . . . . . . . . . Customi zed D i a1 i ng P1 an . . . . . . . . . . . . .

Routine Software Change . . . . . . . . . . . . . . . . Change Trunk Group . . . . . . . . . . . . . . . Change Non-Data-Link Attendant (1) . . . . . . . Change Custom Recording . . . . . . . . . . . . . Change ARS Trans lat ions . . . . . . . . . . . . . Change Translat ion Tables . . . . . . . . . . . . Add Music On Hold . . . . . . . . . . . . . . . .

$ 50.00 2.0 2.0 2.0 2.0 2.0

50.00 . 6

1 . 0 .5 .5 .5 .5

(1) Plus Minor Software Change Charge f o r each add i t i ona l console.


Michael A . Page, Vice President 1900 M S t r e e t , NW, Su i te 810, Washington, D.C. 20036





RATES (Cont ' d)

Database Addi t ions, Chanses, o r Delet ions (Cont 'd)

Imp1 ementati on Nonrecurring T i me Charqes

(Hour [s l ) (Per Hour)

Minor Software Change . . . . . . . . . . . . . Add Subgroup . . . . . . . . . . . . . . Change Subgroup . . . . . . . . . . . . . Add Hunt Groups . . . . . . . . . . . . . Add ACD Hunt Group (1) . . . . . . . . . Add/Change Simulated Faci 1 i t y Group (SFG)

Add L i sted/Attendant Number . . . . . . . Night Answer (UNA/PNA) (3) . . . . . . . Paging/Pub. Add/Code C a l l i n g (4) . . . . Conference C a l l i n g - 8, 16, 24 p o r t s . . Remote Access D i rec to ry Number (5) . . . Author ize Code Va l i da t i on (6) . . . . . . Music on Hold Access . . . . . . . . . . D i c t a t i o n L i nk Access . . . . . . . . . . Standard Record; ng . . . . . . . . . . . Extended Pick-up Code . . . . . . . . . . Execut ive Busy Overr ide . . . . . . . . . Mu l t i - Leve l R e s t r i c t i o n (7 ) (8 ) . . . . . Change Translat ions . . . . . . . . . . .

Add Queui ng Groups (2) . . . . . . . . .

. . . .

. . . .

. . . .

. . . .

. . . .

. . . .

. . . .

. . . .

. . . .

. . . .

. . . .

. . . .

. . . .

. . . .

. . . .

. . . .

. . . .

. . . .

. . . .

. . . .

$50.00 .2 .1 .1 per group .2 per group .3 per group .2 .2 .3 per area .3 per area .1 .2 .1 . 3 .2 .1 per fea tu re .1 .1 .2 per index per 10 NPA's .2

P1 us M i nor Software Change Charge f o r record; ng , queuing , s t a t i o n changes. Plus Minor Software Change Charge each t runk group. Plus Minor Software Change Charge each PNA number, zone, area. Plus Minor Software Change Charge each area. Plus Minor Software Chanqe Charqe each au tho r i za t i on code. Plus M Plus M Plus M

nor Software Change Charge each 2 codes. nor Software Change Charge each 10 codes. nor Software Change Charge t o add t o l l c o n t r o l .


Michael A . Page, Vice President 1900 M S t ree t , NW, S u i t e 810, Washington, D.C. 20036


O r i g i n a l Sheet No. 34



RATES (Cont ' d 1

Software Reconf iqurat ion Charqe

The Software Reconf igurat ion Charge appl ies when add i t ions , changes o r de le t ions o f t h e type l i s t e d below are made t o an ISDN Access and ISDN M u l t i p o i n t Access l i n e o r te rmina l . The r a t e appl ies per l i n e .

Feature Packages Features w i t h i n a Feature Package Programmable Buttons Add o r de le te a terminal

ISDN Access

Per Access l i n e ( l I ( 2 )

ISDN Mu1 ti p o i n t Access

Per Access l i n e ( l I ( 2 )

Nonrecurring GSEC Rates

Month1 y GSEC Rates

ISDNACCZ $ 9.00

ISDNACCMP2 10.50

NOTE: (1) Does not inc lude FCC Subscriber L ine Charge. Refer t o GTE Telephone Operating Companies T a r i f f FCC No. 1 Sect ion 13. An add i t iona l charge o f $1.16 per quar ter m i l e (CEN M I 1 1 w i l l be charged per l i n e f o r the l o c a l loop.

(2 )






RATES (Cont ' d )

I n d i v i dual L i ne LOOP Extension

B-Channels - Max 2 Per Channel

B-CSS Non-Metro Metro(1) Extended Metro(2)

B-CSD( 3)

B- Packet

Nonrecurring GSEC Rates

ISDNLENRC $ 50.00



Monthly GSEC Rates

ISDNLE 24.00

ISDNBVCSD 5.50 ISDNBVCSDM 9.00 ISDNEMS 20.00

ISDNBCSD 6.00

ISDNPKT 100.00

NOTE : (1) The app l i cab le Metro exchanges are: C a r r o l l t o n , D/FW A i r p o r t . I r v i n g and Plano. cen t ra l o f f i c e s o f these exchanges when f a c i l i t i e s are avai l a b l e .

I S D N - B R I w i l l be o f f e r e d on ly i n t h e

(2)

(3)

Appl icable t o t h e cen t ra l o f f i c e s o f t h e Extended Metro exchanges o f D/FW A i r p o r t , I r v i n g and Plano where ISDN-BRI i s o f fe red . Usage ra tes as shown i n Sect ion 50, Switched Data Service, may apply.


Michael A. Page, Vice President 1900 M S t ree t , NW. S u i t e 810, Washington, D.C. 20036





RATES (Cont ' d

Month1 Y Rates and Nonrecurr i nq Charqes (Cont 'd)

Nonrecurring Monthly Charqes - GSEC GsEC Rates

D-Channel Per Channel

D- Packet I SDNDPKT $ 3.50

Add i t i ona l Di rec to rv Numbers

Per number ISDNADN

Add i t i ona l D i r ec to ry L i s t i nqs See Sect ion 12

ISDN Mu1 ti bu t ton Kev Svstem (MBKSl (1)

MBKS Basic MBKS Deluxe

ISDN Attendant Features(1)

1.05

$30.00 ISDNMBSIC ISDNMBKS 6.00 30.00 ISDNMBKSDIC ISDNMBKSD 8.00

50.00 ISDNCNSLFTRIC ISDNCNSLFTR 35.00

Data Feature Packaqes(1)

X .25 Enhanced Package 15.00 ISDNX25IC ISDNX25EFP 5.00 Da ta Package A 15.00 I S D N l O O O I C ISDNDFPlOOO 3.00 Data Package AB 15.00 ISDN2000IC ISDNDFP2000 5.00 Data Closed User Group ISDNDCUG 1 .00 Data D i r e c t Connect ISDNDDC 1.00

NOTE :

(1) Charges f o r a l l Feature Packages are appl icable, per ISDN Access and ISDN M u l t i p o i n t Access l i n e .





DIGITAL NETWORK SERVICES ISDN-BASIC RATE INTERFACE SERVICE (Cont 'd)

TECHNICAL REFERENCES

The f o l l o w i n g Bel l c o r e references and American Nat ional Standards I n s t i t u t e standards prov ide a d d i t i o n a l i n fo rma t ion on t h e techn ica l spec i f i ca t i ons o f ISDN-BRI serv ice:

Bel 1 core

TR-TSY-000793 ISDN D-Channel Exchange Access S igna l i ng and Switching Requirements (Layer 2).

TR-TSY -000393 ISDN Basic Access D i g i t a l Subscriber Lines

TR-TSY-000394 Switching System Requi rements f o r Interexchange C a r r i e r In terconnect ion Using t h e In teg ra ted Services D i g i t a l Network User P a r t ( ISDNUP)

TR-TSY -000397

TR-TSDY -000471 Operations Technology Generic Requirements (OTGR)

ISDN Basic Access Transport System Requi rements

In t roduc t i on . Sect ion 1.

American Nat ional Standard I n s t i t u t e

ANSI T1.216-1991 In teg ra ted Services D i g i t a l Network ( I S D N ) Management - Basic Rate Physical Layer

ANSI T1.217-1991 In teg ra ted Services D i g i t a l Network ( I S D N ) Management - Primary Rate Physical Layer

ANSI T1.218-1991 In teg ra ted Services D i g i t a l Network ( I S D N ) Management - Data-Link and Network Layers

ANSI T1.219-1991 In teg ra ted Services D i g i t a l Network ( I S D N ) Management - Overview and P r i nc i p les

ANSI T1.603-1990 In teg ra ted Services D i g i t a l Network ( I S D N ) - Minimal Set o Bearer Services f o r t h e Primary Rate I n t e r f a c e

ANSI T1.604-1990 In teg ra ted Services D i g i t a l Network ( ISDN) - Minimal Set o Bearer Services f o r t h e Basic Rate I n t e r f a c e

ANSI T1.605- 1989 In teg ra ted Services D i g i t a l Network ( I S D N ) - Basic Access I n t e r f a c e f o r S and T Reference Points (Layer 1 Speci f i c a t i on 1

ANSI T1.606-1990 In teg ra ted Services D i g i t a l Network ( ISDN) - A rch i tec tu ra l Framework and Service Desc r ip t i on f o r Frame-Re1 ay i ng Bearer Service

ISSUED: December 10, 1999 EFFECTIVE: Upon Approval Michael A . Page, Vice President

1900 M S t ree t , NW. Su i te 810, Washington, D .C . 20036

Val or Telecommunications of Texas, LP Texas General Exchange Tariff No. 1 SECTION 49




TECHNICAL REFERENCES (Cont ' d )

American Nat ional Standard I n s t i t u t e (Cont 'd)

ANSI T1.607 - 1990

ANSI T1.609- 1990

ANSI T1.610-1990

ANSI T1.611-1991

ANSI T1.612-1990

ANSI T1.612-1991

ANSI T1.614-1991

ANSI T1.615-1991

ANSI T1.616- 1991

ANSI T1.617-1991

ANSI T1.618-1991

ANSI T1.619-1991

ANSI T1.620-1991

In teg ra ted Services D i g i t a l Network ( I S D N ) - Layer 3 Signal ing S p e c i f i c a t i o n f o r Ci rcu i t -Swi tched Bearer Service f o r D i g i t a l Subscriber S igna l i ng System Number 1 ( D S S l 1

I n te rwork i ng between an ISDN User-Network I n t e r f a c e Protocol and t h e S i g n a l l i n g System Number 7 ISDN User Par t

D i g i t a l Subscriber S i g n a l l i n g System No. 1 (DSS1) - Generic Procedures f o r t h e Control o f ISDN Supplementary Services

S i g n a l l i n g System Number 7 (SS7) - Supplementary Services f o r Non-ISDN Subscribers

In teg ra ted Services D i g i t a l Network ( I S D N ) - Terminal Adaptat ion using S t a t i s t i c a l M u l t i p l e x i n g

In teg ra ted Services D i g i t a l Network ( ISDN) - Ca l l Wait ing Supplementary Service

In teg ra ted Services D i g i t a l Network ( I S D N ) - Paket Mode Bearer Service Category Desc r ip t i on

DSSl - Layer 3 Overview

ISDN C a l l Hold Supplementary Service

D S S l - S i g n a l l i n g S p e c i f i c a t i o n f o r Frame Relay Bearer Service

D S S l - Core Aspects o f Frame Protocol

Mu1 t i Level Precedence & Preemption Service

ISDN C i r c u i t Mode Bearer Service

To ob ta in copies of these pub l i ca t i ons c a l l t h e Be l l co re Customer Serv ice H o t l i n e a t 1-800-521-2673 and t h e American Nat ional Standards I n s t i t u t e a t 212-642-4900.







Automatic Call Distribution-Management Information System (ACD/MIS)

GENERAL

Automatic C a l l D i s t r i b u t i o n (ACD) i s a c e n t r a l o f f i c e based serv ice which al lows customers' incaning c a l l s t o be equal ly d i s t r i b u t e d t o t h e i r a v a i l a b l e agents. D i s t r i b u t i o n o f t h e c a l l s i s determined by c a l l parameters def ined by t h e customer. ACD a l so al lows t h e customer t o manage f l u c t u a t i o n s i n c a l l pa t te rns , t runk loading, answering t ime pa t te rns , and answering t ime frames.

Automatic C a l l D i s t r i b u t i o n can be enhanced w i t h t h e extensive c a l l handl ing and management c a p a b i l i t y o f t h e Automatic C a l l Distribution-Management In format ion System (ACD/MIS) . The Management In format ion System D a t a L ink contains rea l - t ime c a l l i n fo rma t ion t h a t i s forwarded from a Management In format ion System ( M I S ) located i n t h e Company's cen t ra l o f f i c e . provides t h e customer w i t h a g lobal view o f ACD c a l l a c t i v i t i e s w i t h i n t h e customer's c a l l center . The in fo rma t ion ass i s t s i n evaluat ing t r a f f i c pat terns, t runk u t i l i z a t i o n , agent e f f i c i e n c y and l o s t c a l l s . A t t h e supervisor l e v e l , ACD/MIS provides t h e a b i l i t y t o monitor agents, con t ro l t h e o r i g i n a t i o n and d e s t i n a t i o n o f incoming c a l l s and rearrange groups i n response t o incoming customer c a l l demand.

I n t u r n , t h e M I S







Automatic C a l l Distribution-Management In format ion System (ACD/MIS) (Cont 'd)

DEFINITIONS

Access t o Switched Network - Outbound c a l l d i a l i n g permission ranging from t o t a l r e s t r i c t i o n t o u n r e s t r i c t e d access t o t h e network.

Activate/Deactivate Pos i t ion - A1 lows agents t o a c t i v a t e t h e i r pos i t i ons f o r avai 1 abi 1 i t y t o accept c a l l s ( a c t i v a t e o r l o g on) o r t o deact ivate ( l o g o f f o r make busy) t h e i r p o s i t i o n s t o not accept any new incoming c a l l s . Deact ivat ion occurs whenever a headset i s unplugged. With t h i s fea tu re , no i ncomi ng c a l l s are del i vered t o unavai 1 ab le o r unattended p o s i t i o n s

Addi t ional Queue S lo ts - When t h e requi red number o f Queue S lo ts needs t o exceed t h e number o f customer agents.

Agent A l e r t i n g and C a l l Or ig ina t ion I d e n t i f i c a t i o n - Upon d e l i v e r y o f an incoming c a l l , t h i s fea tu re provides an audib le tone and a 10-character d i sp lay o f t h e d i a l e d d i g i t s and/or t h e incoming t runk group.

Agent Event Codes - Allows agents, w h i l e on a c a l l , t o en te r an "event code." Event codes are set up t o meet customer needs f o r t r a c k i n g s p e c i f i c occurrences, such as types o f b i l l i n g quest ions, e f fect iveness o f var ious types of a d v e r t i s i n g , customer demographics , e t c . The frequency of t h e events are tabulated and repor ted on t h e Management In format ion System ( M I S ) .

Agent Monitoring w i t h I n t e r r u p t - A1 1 ows t h e supervi sor p o s i t i o n t h e abi 1 i t y t o monitor agent pos i t i ons and t o i n t e r r u p t t h e moni t o r e d conversat i on.

Agent/Supervi sor Assignment - A1 1 ows t h e assignment o f a 1 og agent and supervi sor , independent o f t h e i r termi na l s .

Automatic C a l l D i s t r i b u t i o n - D i s t r i b u t e s c a l l s automat ica l ly p e r i od o f ti me.

n i d e n t i f i c a t

t o agents ava

on and password t o each

l a b l e f o r t h e longest

C a l l Hold Incoming/Outgoing - Allows t h e agent t o p lace an incoming c a l l on ho ld and have f u l l use o f t h e p o s i t i o n t o consul t w i t h another agent o r supervisor o r make an outs ide c a l l . Ca l l Hold Outgoing al lows t h e agent t o p lace an outgoing c a l l on ho ld . I f an incoming c a l l i s a l so on hold, t h e agent can go back and f o r t h between t h e two p a r t i e s on ho ld o r t h e agent can conference a l l invo lved p a r t i e s .


Michael A. Page, Vice President 1900 M S t ree t , NW, Su i te 810, Washington, D .C . 20036







C a l l Prompts - An enhancement t o Ca l l Vector ing t h a t i s an announcement t o guide incoming c a l l e r s through a ser ies o f steps t o rou te t h e c a l l t o an agent. by depressing a touch c a l l d i g i t on h i s telephone s e t .

The incoming c a l l e r responds t o t h e steps

C a l l Queuing - When a l l customer agents are busy, t h i s fea tu re ensures incoming c a l l s are d i s t r i b u t e d i n t h e order o f a r r i v a l ( f i r s t come, f i r s t serve) by en te r ing t h e c a l l s i n t o queues.

C a l l Transfer Internal /External - C a l l Transfer I n t e r n a l a l lows an agent t o t r a n s f e r a c a l l t o another agent o r supervisor w i t h i n a c a l l center . C a l l Transfer External a l lows an agent t o t r a n s f e r a c a l l outs ide o f t h e c a l l center .

C a l l Vectoring - Provides t h e a b i l i t y t o program a se r ies o f c a l l handl ing steps t h a t a c a l l w i l l f o l l o w before t h e c a l l i s connected t o an agent. vector . The fea tu re inc ludes :

The ser ies o f steps i s r e f e r r e d t o as a c a l l

- Answer Supervision Control - Provides t h e a b i l i t y t o con t ro l t h e p o i n t a t which answer superv is ion i s re turned f o r c a l l s t h a t are processed using c a l l vectors .

- Music On Queue - Provides add i t i ona l f l e x i b i l i t y f o r t h e s p e c i f i c a t i o n o f music and/or o ther audio t reatment o f c a l l s i n queue.

C a l l Waiting Ind i ca t i on - Causes an i n d i c a t i o n t o appear on a l l agent terminals when t h e wa i t i ng i n t e r v a l o f a c a l l i n queue exceeds a s p e c i f i e d th resho ld .

Cancel Previous Entry - Allows an agent t o de le te p rev ious l y entered d i g i t s

Conference and Transfer on Outbound Cal ls - Allows an agent t o conference an outbound c a l l w i t h another p a r t y and t o t r a n s f e r an outbound c a l l t o another p a r t y .

D i rec t Agent Access - Provides t h e a b i l i t y f o r an external c a l l t o reach an agent d i r e c t l y . The agent p o s i t i o n must be assigned an i ndi v i dual d i rec to ry number.







Automatic Ca l l Distribution-Management In format ion System ( A C D I M I S ) (Cont 'd)


Emergency A l e r t - Provides a s i n g l e keystroke method o f f l a g g i n g c a l l s o f spec ia l i n t e r e s t o r requi r e hand1 i ng .

Enhanced Incoming C a l l A l e r t i n g - Provides an enhanced audib le a l e r t o f an incoming c a l l even when t h e agent i s not wearing a headset.

I n t e r p o s i t i o n Conference - Allows an agent t o conference w i t h another agent o r supervisor.

I n t r a f l o w - Allows t h e customer f l e x i b i l i t y t o increase t h e number o f agents t o handle incoming c a l l s . support ing teams f o r each c a l l queue.

Management Informat ion System Data Link - Passes c a l l event i n fo rma t ion t o t h e Management In format ion System ( M I S ) l oca ted i n t h e cen t ra l o f f i c e . This Data L ink inc ludes:

A v i sua l a l e r t accompanies t h e audib le a l e r t .

Th is fea tu re al lows t h e customer t o designate one p r i n c i p l e serv ing team and up t o e i g h t

- Delay Treatment - Provides var ious types o f a l e r t i n g t o t h e c a l l i n g p a r t i e s when t h e i r c a l l cannot be routed immediately t o an agent, i .e . , t h e c a l l i s pu t i n a queue.

- Fold Down - Provides f o r p o s i t i o n s dur ing per iods

- I n t e r f l o w Control - Prov swi tch.

an o r d e r l y r e s t r i c t i o n o f t r a f f i c t o a smal ler number o f agent o f low incoming t r a f f i c .

des t h e a b i l i t y t o re rou te incoming c a l l s t o dest inat ions outs de t h e

- I n t r a f l o w Control - Provides a way o f increas ing t h e number o f agents ab le t o handle c a l l s by speci a1 i zed serv ing teams f o r c a l l queues.

- Overload Control - Promptly detects and p roper l y c o n t r o l s an over load cond i t i on .

- Queue Control - A l e r t s t h e customer o f queuing delays t h a t have exceed customer designated thresholds: through t h e M I S t h e customer can modify t h e ACD parameters i n order t o r e l i e v e t h e cond i t i on .

Mu l t i po in t ACD - Allows two agent s t a t i o n s t o be placed on one ACD l i n e . B channel and share t h e D channel. channel f o r o ther services, such as data t ransmission, t o reduce costs by l i m i t i n g t h e number o f l i n e s .

Each s t a t i o n w i l l use one This arrangement al lows t h e customer not r e q u i r i n g t h e second B


Michael A. Page, Vice President 1900 M S t r e e t , NW. Su i te 810, Washington, D.C. 20036





Automatic Ca l l Distribution-Management In format ion System (ACD/MIS) (Cont 'd)


Music on Hold - Routes an incoming c a l l p laced on "ho ld" t o be routed t o a audio source which provides musi c .

Pos i t ion Release wi th Disconnect - Allows an agent t o release t h e p o s i t i o n from a c a l l w i t h one keystroke.

Queue Slots - Dedicated t ime s l o t s used t o ho ld incoming c a l l s i n a delayed s t a t e u n t i l an agent p o s i t i o n becomes ava i l ab le . The number o f queue s l o t s must be equal t o t h e number o f agents.

Service Assistant Capab i l i t i es - Provides agents s i n g l e keystroke access f o r assistance on d i f f i c u l t c a l l s .

Standard Announcements - Provides audio announcement o f answering delays t o customers i n queue. announcement i s Company provided and located i n t h e cen t ra l o f f i c e .

The


Michael A . Page, Vice President 1900 M S t ree t , NW. S u i t e 810. Washington, D.C. 20036






FEATURES

Basic ACD Feature Package

Access t o Switched Network Act ivate/Deact ivate Pos i t i on Agent A l e r t i n g and Ca l l O r i g i n a t i o n I d e n t i f i c a t i o n Agent Event Codes Agent Moni tor ing w i t h I n t e r r u p t Agent/Supervi sor Assignment Automatic C a l l D i s t r i b u t i o n C a l l Hold Incoming/Outgoing Ca l l Queuing-Call Transfer I n t e r n a l /External Ca l l Wait ing I n d i c a t o r Cancel Previous Entry Conference and Transfer on Outbound Ca l l s Emergency A l e r t Enhanced Incoming Ca l l A l e r t i n g I n t e r p o s i t i o n Conference I n t r a f 1 ow Music on Hold P o s i t i o n Re1 ease w i t h D i sconnect Queue S lo ts (equal t o t h e number o f agents) Service Ass is tant C a p a b i l i t i e s Standard Announcements

Advanced ACDIMIS Features

- Addi t ional Queue S lo ts -Ca l l Prompts - C a l l Vectoring, which inc ludes:

Answer Supervis ion Control Music on Queue

- D i r e c t Agent Access -

Delay Treatment Fold Down I n t e r f l o w Control I n t r a f l o w Control Overload Control Queue Control

Management In format ion System ( M I S ) Data L ink , which inc ludes:


Michael A . Page, Vice President 1900 M S t ree t , NW. Su i te 810, Washington. D . C . 20036






REGULATIONS

ACD/MIS i s a v a i l a b l e t o e i t h e r e x i s t i n g o r new ISDN-BRI customers.

ACD/MIS w i l l be furn ished on ly from cen t ra l o f f i c e s t h a t are t e c h n i c a l l y capable and equipped f o r p rov id ing t h e se rv i ce .

Customers w i 11 be requi red t o

Customers must have t h e Basic features.

Advanced ACD/MIS customers w i

prov ide compatible customer premises equipment (CPE) .

ACD Feature Package before subscr ib ing t o t h e Advanced ACD/MIS

1 need one M I S Data L ink f o r each supervisor workstat ion access.







Automatic Ca l l D i s t r i bution-Management In format ion System (ACD/MIS) (Cont ' d )


CUSTOM ACD/MIS ARRANGEMENTS FOR OVER 200 LINES

Before o f f e r i n g any Custom ISDN ACD/MIS arrangements t o any customer, t h e Company w i l l f i l e an App l i ca t i on f o r approval o f a customer s p e c i f i c t a r i f f f o r I S D N - B R I ACD/MIS serv ice w i t h t h e Publ ic U t i l i t y Commission o f Texas. That App l i ca t i on s h a l l i nc lude t h e f o l l o w i n g p rov i s ions :

a .

b .

C .

d .

e .

f .

Pub1 i c U t i 1 i t y Commission N o t i f i c a t i o n

Customer S p e c i f i c T a r i f f The Telephone Company w i l l f i l e a t a r i f f f o r each Custom Publ ic U t i l i t y Commission when t h e Company i s awarded the i nc l ude t h e f o l 1 owi ng :

- Customer Name, Physical Address and Serving Exchange - Type serv ice provided - Payment o p t i o n se lected - Appl icable r a t e - b y - r a t e element

SDN ACD/MIS arrangement w i t h the b i d f o r serv ice. The tariff w i l

Rates The ra tes w i l l be based on t h e costs , payment p l a n and con t rac t op t i on selected. f a c t o r s w i l l vary w i t h each arrangement and w i l l , t he re fo re , r e f l e c t vary ing ra tes f o r i n d i v i d u a l arrangements. Rates w i l l meet t h e c r i t e r i a se t f o r t h i n Rule V 3 . 2 7 .

These

Cost Studies As requi red i n Rule 27.

Copy o f signed con t rac t .

Customer A f f i d a v i t Signed customer a f f i d a v i t as requi red by Rule 27.


Michael A. Page, Vice President 1900 M S t ree t , NW. Su i te 810. Washington, D.C. 20036




RATES AND CHARGES

PACKAGE Non-

Recurring Monthly GSEC Charse(1) - GSEC Rate

Basic ACD Feature Package per ACD Group-NonMetro per ACD Group-Metro per Non-Metro ACD Line(4) per Metro ACD L ine(4)(5)

Mu1 ti p o i n t ACD per ACD Group-NonMetro per ACD Group-Metro per Non-Metro ACD Line(4) per Metro ACD L ine(4)(5)

Advanced ACD/M I S Features

Addi t ional Queue Slots Per System Per S l o t

CENACDNRC $ 55.00 CENMACDNRC 55.00

CENACD $24.50(2) (3) CENMACD 28.00(2) (3)

C E NACDN RC 55.00 CENMACDNRC 55.00

CENACDMP 36.75( 2 1 C E NMACDM P 42.00(2)

CENACDQSNRC 25.00 CENACDQS 2.50

C a l l Prompts, per step CENACDCPNRC 100.00 C E NACDC P 150.00

C a l l Vectoring Per ACD Group Per ACD Line

D i r e c t Agent Access Per Access Number

CENACDCVNRC 40.00 C E NACDC V 6.00

CENACDDAA 2.00

M I S Data L ink, per l i n k CENACDM I SNRC 25.00 CENACDM I S 80.00

NOTE: (1) (2)

(3)

(4) The appl icable Metro exchanges are: Car ro l l ton . D/FW A i r p o r t , I r v i n g and Plano.

Does not inc lude appropr iate Service Charges Sect ion 13 o f t h i s T a r i f f . Does not inc lude FCC Subscriber Line Charge. Companies T a r i f f FCC No. 1, Section 13. An addi t ional charge o f $1.16 per quarter m i l e (CEN M I ) w i l l be charged f o r t h e l oca l 1 oop .

Refer t o GTE Telephone Operating

However ACD/MIS w i l l be o f fe red only i n t h e cent ra l o f f i c e s o f these exchanges when f a c i l i t i e s are avai lab le. Extended Metro Service ava i lab le t o the centra l of f ices o f D/FW A i r p o r t , I r v i n g and Plano where ISDN-BRI i s o f fered. An addi t ional CentraNeP EMS charge per month per l i n e i s appl icable. See Section 47 Sheet 10 o f t h i s T a r i f f .

(5)


Michael A . Page, Vice President 1900 M St reet , NW, Sui te 810, Washington, D.C. 20036




INTEGRATED SERVICE DIGITAL NETWORK ( I S D N ) (Cont ' d )

PRIMARY RATE INTERFACE ( P R I ) (Cont 'd)

ABBREVIATIONS

D I D - D i r e c t Inward D i a l DOD - D i r e c t Outward D i a l ISDN - I n teg ra ted Services D i g i t a l Network Kbps - K i l o b i t s Per Second Mbps - Megabits Per Second P R I - Primary Rate I n t e r f a c e

DEFINITIONS

"B" Channel (Bearer-Channel): A communications path capable o f t r a n s m i t t i n g in format ion a t a speed o f a up t o 64 Kbps. vo ice, data, v ideo and image) between customer s p e c i f i e d l oca t i ons .

This communications path may be used by a customer f o r communications ( e . g . .

Channel: The e l e c t r i c a l path provided by t h e Telephone Company between two o r more terminat ing po in ts fo r t h e t ransmission o f i n fo rma t ion o r i n t e l l i g e n c e .

"D" Channel (Delta-Channel): A communications path se t up t o t ransmi t data i n packet form a t speeds up t o 64 Kbps. This communications path i s designated t o send and receive s igna l i ng messages and/or packet switched user data. by t h e customer.

The b i t r a t e (56/64 Kbps) i s f i x e d as a f u n c t i o n o f t h e i n t e r f a c e used

Intermediary Customer Services: var ious serv ices provided by other se rv i ce prov iders such as Interexchange Car r i e rs o r value added network prov iders.

"B" Channels may be dedicated o r a l l oca ted t o interconnect w i t h

The customer s h a l l be responsible f o r t h e order ing o f these serv ices.

ISDN I n t e r o f f i c e TIE Channel : between two ISDN-PRI cen t ra l o f f i c e s t h a t connect customer designated l oca t i ons .

"B" Channels configured f o r dedicated o r a l l oca ted connec t i v i t y

ISDN-PRI Service Arranqement: The term i s used t o i d e n t i f y t h e p r o v i s i o n o f ISDN-PRI Service t o a s i n g l e customer. The customer may be provided se rv i ce out o f a s i n g l e o r m u l t i p l e cen t ra l o f f i c e s . I f a customer i s provided se rv i ce out o f m u l t i p l e cen t ra l o f f i c e s , a l l o f t h e customer's l oca t i ons would s t i l l be considered p a r t o f t h e same business o r customer group.

Primary Rate I n t e r f a c e ( P R I ) : The term "Primary Rate In te r face" denotes t h e connection o f a 1.544 Mbps d i g i t a l f a c i 1 i ty t o t h e ISDN-PRI capable c e n t r a l o f f i c e swi tch. The twenty- four channels are t y p i c a l l y d i v ided i n t o twenty- three "B" Channels p lus 1 "D" Channel. Software i n t h e ISDN-PRI equipped cen t ra l o f f i c e swi tch def ines t h e type o f access services t h a t w i l l be c a r r i e d (e.g. , DID/DOD, OutWATS and 800 Service) w i t h i n t h e 1.544 Mbps d i g i t a l f a c i 1 i t y .






INTEGRATED SERVICE DIGITAL NETWORK ( I S D N ) (Cont ' d )



Universal C a l l bv C a l l Trunk: t o c a r r y a l l c a l l types (e .g . , DID/DOD, t o l l c a l l s , Switched D a t a , e t c . ) on any of t h e "B" Channels, as opposed t o dedicat ing "B" Channels f o r a s p e c i f i c type o f se rv i ce .

A communications path se rv i ce arrangement which al lows t h e customer

REGULATIONS

I S D N - P R I Service i s furn ished from d i g i t a l cen t ra l o f f i c e equipment located on Telephone Company premi ses and associated f a c i 1 i ti es w i t h i n V a l o r Telecommuni c a t i ons o f Texas, LP exchanges.

I f I S D N - P R I i s not a v a i l a b l e from a customer's serv ing cen t ra l o f f i c e , Valor w i l l p rov ide I S D N - P R I a t no add i t i ona l cost t o t h e customer from t h e nearest I S D N - P R I capable cen t ra l o f f i c e .

INTERIM APPROVAL GRANTED PENDING FINAL ORDER IN PUC DOCKET NO. 15042.

ISSUED: December 10, 1999 EFFECTIVE : Upon Approval

Michael A . Page, Vice President 1900 M S t ree t , NW. Su i te 810, Washington, D .C . 20036

Valor Telecommunications o f Texas. LP

I ITEGR TED SERVICE DIGITAL NETWORK (




SDN) (Cont ' d )



The customer may be requi red t o u t i l i z e t h e telephone numbers and d i a l i n g p lan associated w i t h t h e designated I S D N - P R I c e n t r a l o f f i c e , i f d i f f e r e n t from t h e customer's normal serv ing cen t ra l o f f i c e . Under t h i s circumstance, I S D N - P R I Service w i l l be provided from an ISDN-PRI equipped cen t ra l o f f i ce t o t h e customer's serv ing cen t ra l o f f i c e by means o f a 1.544 Mbps d i g i t a l p r i v a t e l i n e f a c i l i t y f o r in terconnect ion w i t h t h e P R I F a c i l i t y i n t h e I S D N - P R I equipped cen t ra l o f f i c e :

A customer's ISDN-PRI Service Arrangement may be composed of any combination o f t h e f o l l o w i n g c a l l connections :

- Central O f f i c e t o end user premises - combines c a l l s t o t h e p u b l i c switched network and p r i v a t e serv ices over t h e same dedicated I S D N - P R I F a c i l i t y f o r a s i n g l e customer using ISDN- P R I Access A .

Central O f f i c e t o Central O f f i c e - t o be u t i l i z e d f o r CentraNeP t o CentraNet@, CentraNet@ t o end user, o r end user t o end user con f igu ra t i ons , w i t h i n a s i n g l e customer's ISDN-PRI Service Arrangement. This connection arrangement requi res a 1.544 Mbps d i g i t a l f a c i 1 i t y between t h e customer's serv ing cen t ra l o f f i c e and t h e I S D N - P R I equipped cen t ra l o f f i c e .

- I S D N - P R I Access B t o Intermediary Customer Services - Provides a s i n g l e customer's I S D N - P R I Service Arrangement w i t h a connection t o Intermediary Customer Services p rov ide r . s i t u a t i o n , t h e Intermediary Customer Services prov ider may requ i re a dedicated 1.544 Mbps D i g i t a l Service F a c i l i t y t e rm ina t ion i n t h e customer's serv ing c e n t r a l o f f i c e .

I n t h i s



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