Basic Concept & Functions of

Management with Reference of Civil

Servants

1

By - Arun Kumar Hasija

Learning Module of RO/ARO 3

PLANNINGReplies of Questions- What/ which- How- Who- When- Where- Why

ORGANISATION-Department- AutonomousBody - Corporation - Company- CommitteeType of organisation is usually decided as per nature of the work .

Learning Module of RO/ARO 11

Team work decides the task & multiplies the success

BELL CURVE OF PERFORMANCE

Learning Module of RO/ARO 13

DIRECTING-Hierarchy -Network-Matrix-Delegation,-Execution

Communication

Coordination

Don't investigate the complainant investigate the complaint

Have patience with people , feel their issue, don't only listen

REPORTING- Feedback- Updation of work- Maintenance of records - Supervision- Evolution

Learning Module of RO/ARO 23

Don’t be busy be PRODUCTIVE

2/23/19 Learning Module of RO/ARO 24

“The biggest communication problem is we don’t listen to understand ,We listen to reply .”

BUDGETING -Funding -Accounting-Auditing -Control

2/23/19 Learning Module of RO/ARO 26

“Once you have experienced EXCELLENCE you will never never again be content with mediocrity “