banking problems in rural areas

Banking problems in rural areas (A Comparative study)

A Brief History of Banking

In the recent era, the story of "the Banks" commences with the development of the modern

banking system in Middle Ages Europe. At that time, disposable wealth was usually held in the

form of gold or silver bullion. For safety, such assets were kept in the custody of the local

goldsmith, he usually being the only individual who had a vault on his premises. The goldsmith

would issue a receipt for the deposit and, to undertake financial transactions, the buyer would

withdraw his gold and give it to the seller, who would then deposit it again, frequently with the

same goldsmith. As this was a time-consuming process, it became common practice for people to

simply exchange smiths' receipts when conducting financial transactions.

As time passed, the goldsmiths began to issue receipts for specific values of gold, making buying

and selling easier still. The smiths' receipts thus became the first banknotes. The goldsmiths, now

fledgling bankers, noticed that at any one time only a small proportion of the gold held with them

was being withdrawn. So they hit upon the idea of issuing more of the receipt notes themselves,

notes that did not refer to any actual deposited wealth. By giving these receipts to people seeking

capital, in the form of loans, the goldsmiths could use the money deposited with them by others

to make money for themselves. It was found that, for every unit of gold held by the goldsmith,

ten times the sum could be safely issued as notes without anyone usually becoming any the

wiser. If a goldsmith held, say, 100 pounds of other people's gold in his vaults, he could issue

banknotes to the value of 1000 pounds. As long as no more than 10 percent of the holders of

those notes wanted their gold at any one time, no one would realize the fraud being perpetrated.

This practice, known as "fractional reserve lending," continues to this day and is actually the

backbone of the modern banking industry. Banks typically loan ten times their actual financial

holdings, meaning 90% of the money they lend does not now, never has, and never will exist.

Loans issued by the goldsmiths had to be paid back to them with interest, meaning non-existent

money slowly became converted to tangible assets in the form of goods and labor. Should the

loan be defaulted upon, the banker had the right to seize the defaulter's property. As time passed,

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therefore, the goldsmiths became wealthier and wealthier. They had devised a scheme to create

money out of thin air and then convert this money into real goods, labor, or property. A loan of

money at 12% interest recouped not merely 12% for the banker, but 112%, as it does to this day.

As the industrial era began, so the potential for furthering this scheme increased exponentially.

The goldsmiths were now fully-fledged bankers, and their ability to create money out of thin air

and then convert it into tangible assets enabled them to begin to control whole industries to the

point where the worlds of banking and industry became, to all intents and purposes, seamless

entities.

As the twentieth century dawned, the banking families hit upon a new means to consolidate and

increase their gains. They discovered that by periodically restricting the money supply crashes

within the emergent stock exchanges of the world could easily be engineered. The most notable

example of this was the famous Wall Street Crash of 1929. What the history books usually fail to

record is that, in a crash, wealth is not actually destroyed, but merely transferred. The "Crash of

'29" allowed the most powerful of the banking and industrial families to absorb the weaker

elements, generating even greater levels of centralized control.

As the technological revolution progressed, so the buying up of TV stations and newspapers

allowed the creation and control of the mass media. This served to ensure that only a portrayal of

events that suited the interests of the elite banking families would get to public attention -

invariably one that all but denied their very existence.

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INTRODUCTION ABOUT BANK

In modern age, Banking constitutes the fundamental basis of economic growth. The term bank is

being used since long time but there is no clear conception regarding its beginning. According to

one viewpoint, in good old days, Italian moneylenders were known as Bane chi or Banacheri,

because these people kept special type of table to transact their business, called Ban chi. Origin

of the word bank belongs to the word Banchi or to the Greek word Banque. Both these words

refer to some kind of banking. According to another viewpoint, bank originated from the German

word (ital) Banque meaning Joint Fund.

Casa De SanGiorgio was the first bank to be established in 1148.

The First Public bank of Veanice. It was established in 1157.

As per Banking Regulation Act. 1949, “Banking” means:

“Accepting for the purpose of lending or investment of deposit of money from the public,

repayable on demand or otherwise and withdraw able by cheque, draft, order or otherwise”

In simple words, bank refers to an institution that deals in money. This institution accepts

deposits from the people and gives loans to those who are in need. Besides dealing in money,

banks these days perform various other functions such as credit creation, agency job and general

service.

Bank, therefore, is such an institution, which accepts deposits from the people, gives

loans, creates credit and undertakes agency work.

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HISTORY OF BANKING IN INDIA

Without a sound and effective banking system in India, it cannot have a healthy economy. The

banking system of India should not only be hassle free but it should be able to meet new

challenges posed by the technology and any other external and internal factors.

For the past three decades, India's banking system has had several outstanding achievements

to its credit. The most striking is its extensive reach. It is no longer confined to only metropolitan

or cosmopolitan areas in India. In fact, Indian banking system has reached even to the remote

corners of the country. This is one of the main reasons of India's growth process.

The government's regular policy for Indian bank since 1969 has paid rich dividends with the

nationalization of 14 major private banks of India. Not long ago, an account holder had to wait

for hours at the bank counters for getting a draft or for withdrawing his own money. Today, he

has a choice. Gone are days when the most efficient bank transferred money from one branch to

other in two days. Now it is as simple as instant messaging or dialing for a pizza. Money has

become the order of the day.

The first bank in India, though conservative, was established in 1786. From 1786 till today,

the journey of Indian Banking System can be segregated into three distinct phases. They are as

mentioned below:

Phase 1:-Early phase from 1786 to 1969 of Indian Banks

Phase 2:-Nationalization of Indian Banks and up to 1991 prior to Indian banking sector

Reforms.

Phase 3:-New phase of Indian Banking System with the advent of Indian Financial &

Banking Sector Reforms after 1991.

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Phase I

The General Bank of India was set up in the year 1786. Next came Bank of Hindustan and

Bengal Bank. The East India Company established Bank of Bengal (1809), Bank of Bombay

(1840) and Bank of Madras (1843) as independent units and called it Presidency Banks. These

three banks were amalgamated in 1920 and Imperial Bank of India was established which started

as private shareholders banks, mostly Europeans shareholders.

In 1865, Allahabad Bank was established and first time exclusively by Indian, Punjab National

Bank Ltd. was set up in 1894 with headquarters at Lahore. Between 1906 and 1913, Bank of

India, Central Bank of India, Bank of Baroda, Canara Bank, Indian Bank, and Bank of Mysore

were set up. Reserve Bank of India came in 1935.

During the first phase, the growth was very slow and banks also experienced periodic failures

between 1913 and 1948. There were approximately 1100 banks, mostly small. To streamline the

functioning and activities of commercial banks, the Government of India came up with The

Banking Companies Act, 1949 which was later changed to Banking Regulation Act 1949 as per

amending Act of 1965 (Act No. 23 of 1965). Reserve Bank of India was vested with extensive

powers for the supervision of banking in India as the Central Banking Authority.

During those days public had lesser confidence in the banks. As a result deposit mobilization was

slow. However, the savings bank facility provided by the Postal department was comparatively

safer. Moreover, funds were largely given to traders.

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Phase II

Government took major steps in Indian Banking Sector Reform after independence. In the

1960’s a major portion of nationalization was carried out with nationalization of seven banks

forming subsidiaries of State Bank of India on 19 th July 1960. It was the effort of the then Prime

Minister of India, Mrs. Indira Gandhi. Fourteen major commercial banks in the country were

nationalized.

Second phase of nationalization under Indian Banking Sector Reform was carried out in 1980’s

with seven more banks. This step brought 80% of the banking segment in India under

Government ownership.

The following are the steps taken by the Government of India to Regulate Banking Institutions in

the Country:

1949: Enactment of Banking Regulation Act.

1955: Nationalization of State Bank of India.

1960: Nationalization of SBI subsidiaries.

1961: Insurance cover extended to deposits.

1969: Nationalization of 14 major banks.

1971: Creation of Credit Guarantee Corporation.

1975: Creation of regional rural banks.

1980: Nationalization of seven banks with deposits over 200 crore.

After the nationalization of banks, the branches of the public sector banks in India experienced a

rise of approximately 800% in deposits and advances took a huge jump by 11,000%.

Banking in the sunshine of Government ownership gave the public implicit faith and immense

confidence about the sustainability of these institutions.

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Phase III

This phase is characterized by introduction of many more products and facilities in the banking

sector due to various reform measures. In 1991, under the chairmanship of M Narasimham, a

committee of the same name was set up. Which worked for the liberalization of banking

practices?

The country was flooded with foreign banks and their ATM’s proliferation. Efforts were started

to give a satisfactory service to customers. Phone banking and net banking were introduced. The

entire system became more convenient and swift.

The financial system of India has shown a great deal of resilience. It is sheltered from any crisis

triggered by any external macroeconomics shock as other East Asian Countries suffered. This is

all due to a flexible exchange rate regime, the foreign reserves are high, the capital account is not

yet fully convertible, and banks and their customers have limited foreign exchange exposure.

COMPOSITION OF THE BANKING SYSTEM IN INDIA AS AT THE BEGINNING OF NEW MILLENIUM

At present, the number of nationalized banks is 20. Several Foreign banks were allowed to

operate as per the guidelines of RBI. At present the banking system can be classified in

following categories:

PUBLIC SECTOR BANKS

o Reserve Bank of India

o State Bank of India and its 7 associate Banks

o Nationalized Banks (20 in number)

o Regional Rural Banks sponsored by Public sector Banks

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PRIVATE SECTOR BANKS

o Old Generation Private Banks o New Generation Private Banks

o Foreign Banks in India

o Local Area Banks

o Non Scheduled Banks

CO-OPERATIVE SECTOR BANKS

o State Co-operative Banks o Central Co-operative Banks

o Primary Agriculture Credit Societies

o Land Development Banks

o Urban Co-operative Banks

o State Land Development Banks

o Scheduled Co-operative Banks

DEVELOPMENT BANKS

o Industrial Finance Corporation of India (IFCI) o Industrial Development Bank of India (IDBI)

o Industrial Credit & Investment Corporation of India (ICICI)

o Industrial Investment Bank of India (IIBI)

o Small Industries Development Bank of India (SIDBI)

o National Bank for Agriculture & Rural Development (NABARD)

o Export-Import Bank of India

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RESERVE BANK OF INDIA

The Reserve Bank of India (RBI) is the central bank of India, and was established on April 1, 1935 in accordance with the provisions of the Reserve Bank of India Act, 1934. The Central Office is located at Mumbai since inception. Though originally privately owned, since nationalization in 1949, RBI is fully owned by the Government of India.

RBI is governed by a central board (board headed by a governor) appointed by the Central

Government of India. The current governor of RBI is Dr.Y.Venugopal Reddy, who succeeded

Dr. Bimal Jalan on September 6, 2003. RBI has 22 regional offices across India.

Main Functions

Monetary Authority:

o Formulates implements and monitors the monetary policy.

o Objective: maintaining price stability and ensuring adequate flow of credit to

productive sectors.

Regulator and supervisor of the financial system:

o Prescribes broad parameters of banking operations within which the country's

banking and financial system functions.

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o Objective: maintain public confidence in the system, protect depositors' interest

and provide cost-effective banking services to the public.

Manager of Exchange Control:

o Manages the foreign exchange under Foreign Exchange Management Act, 1999.

o Objective: to facilitate external trade and payment and promote orderly

development and maintenance of foreign exchange market in India.

Issuer of currency:

o Issues and exchanges or destroys currency and coins not fit for circulation.

o Objective: to give the public adequate quantity of supplies of currency notes and

coins and in good quality.

o Developmental role

o Performs a wide range of promotional functions to support national objectives.

Related Functions

o Banker to the Government: performs merchant banking function for the central

and the state governments; also acts as their banker.

o Banker to banks: maintains banking accounts of all scheduled banks.

CHART SHOWING INDIAN BANKING SYSTEMCentral Bank & Monetary Authority“RBI”Apex Banking Institutions

Banking Institutions

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IDBI NABARD EXIM BANK

HB National HousingBank

BANKING INSTITUTIONS

APEX BANKING INSTITUTION

Commercial Banks

Regional Rural Banks

Co-operation Bank

Public sector banks

Private Sector Banks

State Co-operative Bank

Central Distt. Co-operative BankPrimary Credit Societies State

BanksNationalized BanksSubsidiary Companies

Indian Banks

ForeignBanks

State Bank of India

Subsidiary banks

Old Banks

New Banks

Local Banks


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TYPES OF BANKS

ACCORDING TO OWNERSHIP

ACCORDING TO LAW

ACCORDING TO FUNCTION

PUBLIC SECTOR BANKS

PRIVATE SECTOR BANKS

CO-OPERATIVE BANKS

NON-SCHEDULED BANKS

COMMERCIAL BANK

INDUSTRIAL BANK

SAVING BANK

SCHEDULED BANKS

EXCHANGE BANK

AGRICULTURE BANK

CENTRAL BANK


HISTORICAL BACK GROUND OF THE J&K BANK Ltd .

Entire banking in the state of Jammu and Kashmir was performed by traditional lenders till 1920

-30 and that too at exorbitant interest rates. At the same time some banks functioned on a very

limited scale, such as Punjab National Bank Limited, Grind-lay’s Bank and Imperial Bank of

India.

The role of these banks was reduced to the acceptance of deposits, as they could not grant loans

and advances to the people of the state owing to the statutory limitations. Under this scenario

banks could not ameliorate the financial and social position of the people of the state. To over

come this critical situation the then Maharaja of the state conceived an idea of setting up of a

state bank in the state. After a prolonged exercise and deliberations the assignment

for establishment of “The Jammu and Kashmir Bank Limited” was given to the late Sir Sorabji N

Pochkhanwala, the then Managing Director of the Central Bank of India.

Mr. Pochkhawala formulated a scheme on 24-09-1930, suggesting establishment of a semi state

Bank with participation in capital by state and the public under the control of state Government.

Thus the bank was formally incorporated on the Ist of October 1938 and commenced business

from 4th of July 1939 at its Registered Office, Residency Road, Srinagar, Kashmir.

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The Jammu & Kashmir Bank Limited has been the first of its nature and composition as a State

owned bank in the country. The state Govt. besides contributing half of the issued capital also

appointed it as its bankers for general banking and treasury business. In its formative years, the

bank had to encounter several serious problems, particularly around the time of independence,

when out of its total of ten branches two branches of Muzaffarabad and Mirpur fell on the other

side of the line of control along with cash and other assets; in 1947. However the State Govt.

came to its rescue with the assistance of Rs.6.00 Lacs to meet the claims thereafter, the bank

stead fastily over came its difficulties and kept growing.

Following the extension of Central laws to the state of Jammu & Kashmir, the bank was defined

as a govt. company as per the provisions of Indian Companies Act 1956 .The bank had its first

full time chairman in 1971, following social Central measures in banks .The year 1971 was a

turning point for the bank on conferment of scheduled bank status and witnessed remarkable

progress in all the vital fields of operations .The bank was declared as "A" Class Bank by

Reserve Bank of India in 1976. In recognition of dominant role and exalted performance ,

Reserve bank of India appointed the bank as its agent for performing the general banking

business of the Central Govt. especially in maintaining currency chests and collection of taxes.

INTRODUCTION ABOUT THE J&K BANK Ltd.

The Jammu & Kashmir Bank is today one of the fastest growing banks in India with a network

of more than 526 branches/offices spread across the country offering world class banking

products/services to its customers. Today, the Bank has a status of value driven organization and

is always working towards building trust with Shareholders, Employees, Customers, Borrowers,

Regulators and other diverse Stakeholders, for which it has adopted a strategy directed to

developing a sound foundation of relationship and trust aimed at achieving excellence, which of

course, comes from the womb of good Corporate Governance. Good Governance is a source of

competitive advantage and a critical input for achieving excellence in all pursuits. J&K Bank

considers good Corporate Governance as the sine qua non of a good banking system and has

adopted a policy based on all the four pillars of good governance – Transparency, Disclosures,

Accountability and Value, enabling it to practice Trusteeship, Transparency, Fairness and

Control, leading to stakeholders delight, enhanced shareholder value and ethical corporate

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citizenship. It also ensures that bank is managed by an independent and highly qualified Board

following best globally accepted practices, transparent disclosures and empowerment of

shareholders, besides ensuring to meet shareholders aspirations and societal expectations

following the principles of management's executive freedom to drive the bank forward without

undue restraints but within the framework of effective accountability.

VISION OF THE BANK

The Bank's vision is “To catalyze economic transformation and capitalize on growth”. The

bank aspires to make Jammu and Kashmir the most prosperous state in the country, by helping

create a new financial architecture for the J&K economy, at the center of which will be the J&K

Bank.

The Bank is committed to achieve healthy growth in profitability and

simultaneously to remain consistent with the Bank's risk appetite and at the same time ensuring

the highest levels of ethical standards, professional integrity and regulatory compliance.

MISSION OF THE BANK

The company’s mission is two-fold: To provide the people of J&K international quality financial

service and solutions and to be a super-specialist bank in the rest of the country. The two

together will make it the most profitable bank in the country.

FINANCIALS OF THE BANK

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The Bank recorded an outstanding achievement in the last financial year (2008-09.) in key areas

of its operations. During the year 2008-09., the Bank the bank continued to register an

impressive improvement in earnings. During the year, the total income has increased by 13.34%

to Rs. 2056.54 crore from Rs.1817.10 crore in the previous year. The Capital & Reserves of the

Bank increased from Rs.1799.47 crore to Rs.2008.73 crore as on 31st March 2009. The Capital

Adequacy Ratio stood at 13.24%, which is comfortably much above the minimum stipulated by

Reserve Bank of India.

The Bank posted a net profit of Rs.274.49 crore in the last fiscal as against the previous year

figure of Rs.176.84 crore in 2008-09, registering an impressive growth of 55.22%.

Bank's aggregate deposits recorded an appreciable accretion of 7.28% to Rs.25194.29 crore at

the end of financial year 2008-09

The credit portfolio of the Bank also recorded an appreciable growth during the year. The total

advances of the Bank increased to Rs.17080 crore against the corresponding period of the

previous year registering a growth of 23%.

The net NPA’s stood at 1.09%, as on the end of financial year 2008-09.

During the year, the Foreign Exchange business recorded an impressive growth of 19%, moving

to Rs.22573.58 crore. The contribution of this segment to the Bank's gross income has been to

the tune of Rs.36.98 crore.

Keeping in view overall performance of the Bank, the Bank, after the approval of shareholders,

paid 115% dividend (free of tax) for the year ended 31st March 2009

INSURANCE BUSINESS

The Bank has diversified its business activities into insurance, both life and non-life. The Bank

not only became the strategic partner of, M/S METLIFE INDIA INSURANCE CO. Ltd but also

has been acting as corporate agent of the said company for distribution of their life insurance

products through network of its branches. The Bank also entered into a tie-up with BAJAJ

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ALLIANZ GENERAL INSURANCE COMPANY for distribution of their non-life insurance

products. In view of Bank's deep branch network and loyal customer base particularly in Jammu

and Kashmir, the Bank has been able to distribute insurance products in deep rural and far flung

areas and has made penetration in the new areas thereby adding to its non-interest and fee based

income.

The bank’s insurance business continued to record splendid growth. During the year under report

the bank as a corporate agent further extended the marketing of products of M/S METLIFE

INDIA INSURANCE CO. Ltd into new areas, which were hitherto neglected by the traditional

competitors in the business. Bank has sold 9019 life policies of METLIFE INDIA and collected

annualized premium amount of Rs. 1277.84 lacs during the year. In the non-life business, the

bank has shown a better performance and collected aggregate premium amount of Rs. 1759.03

lacs. This has yielded non-interest income of Rs.509.21 lacs to the bank

RECOGNITION AND AWARDS

The Bank recently won the prestigious Asian Banking Award – 2005 for its ‘Development

Project Financing Program', contributing significantly to the development of tourism industry of

the J&K State. The award was presented by the Under Secretary Finance, Philippines, at a

glittering Gala Dinner award function held at Manila, Philippines on June 17, 2005.

The annual Asian banking awards recognize and honor Asian banks for outstanding, innovative

and world-class products and programs implemented during the previous year. It is the most

respected and premier banking awards program in Asia Pacific region.

It is worth mentioning that the Bank has won the Asian Banking Award consecutively for the

second year. Last year, the Bank won the award for Customer Convenience Programs and was

also given runners up certificate for its project ‘Motivating Employees for Better Performance'

under ‘operational efficiency program' category.

The Bank was ranked fifth among the top ten Asian banks and 762nd among top 1000 World

banks. A renowned business journal "Business Today” ranked JK Bank among 25 top investor

friendly companies in India, the only bank in the whole Indian Banking industry, which has been

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ranked in the magazine among first 10 Investor Friendly Companies. The Bank for the second

consecutive year was ranked Best Private Sector Bank in Financial Express/Ernest and Young

combined Survey for the year 2002-03 released recently. Bank was awarded ‘Shiromani Award'

for outstanding achievements in the field of banking and commitment to national progress and

human welfare during the year under report. The Bank has figured among 24 Indian companies

in Forbes Global - 100 best ‘under a billion Asia's Rising Companies', listed by Forbes magazine

in its issue dated November 01 2006. The publication has commended J&K Bank for

representing

economic dynamism' in the region, sustained growth in all spheres and an excellent track record

of rewarding its shareholders.

SERVICES PROVIDED BY THE JAMMU AND KASHMIR BANK TO

CUSTOMERS UNDER VARIOUS SCHEMES:

o The J&K Bank Savings Accounts

o The J&K Bank Current Accounts

o The J&K Bank Fixed Deposits

o The J&K Bank’s various Loans Schemes

o The J&K Bank various Depository Schemes

NEW PRODUCTS OF J&K BANK:-

For the benefit of the people of J & K State , the has developed some special schemes for some

special category. These schemes are as under

APPLE ADVANCE SCHEME.

J & K BANK DASTAKAR FINANCE.

J & K BANK ALL TERM AGRI TERM LOANS.

J & K BANK AHATANBAND FINANCE.

J & K BANK ZAFRAN FINANCE

J & K BANK RATION CARD.

APPLE ADVANCE SCHAME:-

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J&K Bank’s specially designed product named as apple advance scheme has struck at the

root of the explorative system that thrived on scant or untimely fund availability at times

even lack of finance through formal channels. Last year after a detailed study of the apple

economy, need based, time specific product was introduced. The product incorporated all the

critical necessary to make our financial intervention effective and grow friendly.

Apple advance scheme was introduced to meet the comprehensive requirements of the apple

growers with distinctive features like reduced margins ,higher scale of finance that includes

production and post harvest maintenance, auto renewal of limits and most importantly very

easy and hassle free documentation.. The scale of finance was increased to Rs. 1.5 lacks per

acre from Rs. 40000 per acre

The objectives that guided the customization of the product include the easy access,

simplified documentation, avoiding redundancies, shortened process time and flexible fund

limit. Even for the for the growers who have just leased orchards can avail finance under the

scheme.With hypothecation of fruit crop and third party guarantee of two persons as security

and no emphasis on collaterals, the borrower is also allowed drawls up to 50 % of the

previous year limit till the bank renews the sanction foe the next year.The process has been

made extremely easy and hassle free to ensure that comprehensive requirements of apple

growers to take care of production and marketing costs are fulfilled adequately and in time.

Simplified legal documentation has been made to expedite the loan processing.

J&K BANK DASTAKAR FINANCE:-

J & K Bank in its Endeavour to promote trade, industry and to preserve the tradition arts and

crafts of the state devised a scheme aimed at the financial needs of the artisan community

aptly called J & K Bank dastakar finance.

The scheme provides easy and soft credit to the crafts men engaged in the trade ,a and helps

them to set up their own ventures, weeding out the middle men responsible for their

exploitation. Keeping in view the specific production cycle associated with this trade loan

comprises of term loan and working capital components. The disbursement is phased in

quarterly installments and aligned to the status of work in progress [WIP].This ensures

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proper end use, quality control and timely completion of work. The weavers ascertain are

allowed a reasonable time for the repayment of the bank finance.

To make the credit hassle free no third party \collateral guarantee is required. The product

has been designed on the banks philosophy of confidence-based lending as opposed to

collateral based lending. There are no requirements of any collateral security under this

product. The legal documentation has been kept at bare minimum with only two documents

to be executed for disbursement of the loan.

In order to increase the reach of the product the data base of the weaver’s artisans available

with the various trade associations is being utilized besides identification of the people by

concerned of the bank.

J&K BANK ALL PURPOSE AGRI TERM LOAN:-

The product aptly named as All-Purpose Agro Term Loan has been designed in a way that

lays special emphasis on small and marginal farmers and provides sufficient and

more importantly timely finance to the farmers engaged in all types of agriculture and allied

activities. The product aims to cater to the needs of the small farmers within very little land

holdings in the rural and semi urban areas of the J & K State.

The objective has been to provide easy finance to needy farmers through regular channels of

finance and to wean them away from the exploitative circle created by the non banking

intermediaries. Foe that purpose, the product has been devised in such a way that hitherto un-

banked customers get an easy access to banking services through simple and affordable

documentation process. A maximum credit of 1 lakh, depending upon the agri-activity to be

financed is provided but multiple activities can also be considered for finance. The product is

offered at affordable interest rates.

This product is available for farmers of cereal crops and vegetables, orchids. It is also

available for unemployed rural youth for setting up of small dairy, poultry units, in purchase

of seeds, pesticides, fertilizers, plough and farm machines. This seems just the beginning, as

the fruits of this harvest are expected to yield much. The strengths of being a community

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bank with a monopolistic presence are being exploited more effectively so that the product

reaches all the small growers of the state. And with every loan granted, we are having more

and more happy faces.

J&K BANK KHATAMBAND FINANCE:-

Khatamband craft is a specialized scheme that provides employment to few thousand people

living in the J & K State .a specialized scheme was customized to the people according to the

needs of the Khatamband craftsmen. The product was tailored to

provide comprehensive and timely credit to them, based on paper understanding of the

production cycle and need for finance at its different stages.

The finance is provided as a revolving facility, eligible for enhancement every year on the

basis on the turn-over. The product has been intentionally targeted at crafts men aged

between 18-55 years, no collateral security is asked for and the documentation process has

been kept simple . The prospective borrowers have to only submit their identity proofs to

avail the facility.

The response to the khatamband finance so far, has been Impressive. It has again generated

hope among the traditional khatamband crafts of the JK State, especially to the small ones.

Access to affordable finance is no longer a problem or them. Kindling such hope is the first

step towards the revival of all such culturally rich arts and crafts in the state.

J&K BANK TRUMP CARD:-

Deepening of financial intermediation is a pre-requisite for sustained economic growth. The

bank have given a new meaning to inclusive growth by working on empowering people and

demonstrating that people with lesser means can be reached and reached profitably. For

bank, making a difference in people’s lives and making profits can not be mutually

exclusive. The bank is therefore combining the sensibility of social enterprises with the form

of a far- profit business.

A very novel initiative was started in this respect , which proved to be quite useful in

reaching out to almost every house hold of J & K State. The initiative was to print the ration

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books for the Govt. The state Govt. annually prints and distributes twenty lakh Ration books

to customer families to facilitate them purchase of rations from Govt. owned fair prices.

Practically every family in the state gets a ration book including more than eight lakh BPL

families. These ration books reached places where even roads don’t go. There ration cards

can be used as an ideal delivery vehicle to reach out to the unbanked people and to carry out

the empowerment initiative through an assured and established distribution network system

active across J 7 K State. The ration books also contained personal information coupons

which helped the bank create a data base of around twenty lakh people .The data would be

used for strategizing the banks other initiatives aimed at economic empowerment.

The bank spent quite a sum on printing these ration books, which was other wise to be spent

by the J & K State government. But the smiles on the faces of our people were a return that

was match less. Applications forms provided within the ration book, they went to their

nearest branches to put their hard earned money to better use instead of keeping the cash at

home.

JK BANK ZAFRAN FINANCE:-

With a view of preserving this prized spice, JK Bank tailored a specific product named JK

Bank Zafran Finance .Its purpose is to provide adequate ,timely and need based finance to

Saffron growers.

The scheme is for all saffron growers, especially the smaller and Marginal ones including

even the contract farmers engaging in or intending to start its cultivation. The quantum of

finance is to proportionate to the land holding of a grower. The product also provides an

additional finance for post harvest and packaging. The disbursement is done in two phases;

60 % in the first year and 40 % in the second ,when the growers are in need of funds. The

repayment of the advance is scheduled within the four year growing cycle of saffron.

Refinancing facility can be availed on fresh plantation of the crop. The documentation has

been simplified and kept minimum to make it hassle free.

Saffron finance has made the middle men and other informal channels of finance and

attractive for the saffron growers. Besides it has encouraged the small growers to with stand

the price fluctuations because now they are not forced to sell their produced and they can

wait till they are satisfied with the rates .With the much needed direct finance leading to the

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prosperity of some, others have already made up their mind to follow. Hence the product is in

demand across the saffron belts of the valley.

OTHER FACILITIES AT THE J&K BANK Ltd:

o Automatic Teller Machines.

o Locker Facility.

o Mobile ATM Service.

o The J&K Bank Credit Cards.

o The J&K Bank Global Access Debit Cards.

o SMS Banking

o Anywhere banking facility

o The J&K bank is the only bank in India which provides Amaranth Yatra Tickets

to pilgrims.

BANKS NEW IDENTITY

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The new identity for J&K Bank is a visual representation of the Bank’s philosophyand business strategy. The three coloured squares represent the regions of Jammu, Kashmir and Ladakh. The counter-form created by the interaction of the squares is a falcon with outstretched wings – a symbol of power and empowerment. The synergy between the three regions propels the bank towards new horizons. Green signifies growth and renewal, blue conveys stability and unity, and red represents energy and power. All these attributes are integrated and assimilated in the white counter-form.

SWOT ANALYSIS

The term SWOT is the acronym made up of four words viz, Strengths, Weaknesses, opportunities and Threats. The first two variables are internal to an organization whereas the last two are external. The value of SWOT analysis cannot be over emphasized. It is rightly said” winners recognize their limitations but focus on their strengths; losers recognize their strength but focus on their limitations.”

SWOT Analysis

__________________________________________________________________

Internal Environment External Environment

____________________ ____________________

Strengths Weaknesses Opportunities Threats

Internal factors

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Strength:

Strength is defined as something which is positive, good or such other characteristics that

give to the company an edge in the competitive market. The Bank has one unique source of

strength which if cultivated carefully, can be virtually impregnable – its roots are in the state, and

as such it shares with the people of Jammu and Kashmir a kinship, and empathy for the cause of

the state’s progress, which no outside bank ever can. The J&K Bank also performs the leaders

role in the J&K. As a leader the Bank continued to discharge its Lead Bank responsibility in 8

out of 14 districts of J&K State satisfactorily.

Weaknesses:

A weakness refers to something which one lacks. It is something which restricts us to move

forward. While doing my summer training in the J&K Bank I found the following weaknesses;

(i) There is less competent staff at lower level.

(ii) Weak competitive capability because of lack of lesser advertisement budget.

(iii) Labour problems because of militancy in the state which results in strikes and tense

conditions.

(iv) The activities of Branch managers are not effectively monitored.

External factors

Opportunities:

Opportunities are entirely external concerning the business environment. Opportunities do not

come very frequently and therefore, the management must exploit them to the maximum extent

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without any delay. Each opportunity should be analyzed in terms of its profitability. The

opportunities analyzed by me for the J&K Bank are;

(i) There is agriculture market which is still fully not trapped by the J& K

Bank .There are a lot of schemes regarding agriculture such as post harvest ,

preservation scheme and many other schemes

(2) The historical activities of the state such as carpet industry, dastakar

finance, khatamband schemes and many other activities of historical importance are

not still fully covered by J&K Bank

Threats:

With every opportunity, there also goes alongside certain threats which may adversely affect the

profitability and competitive capability of an enterprise. The threats analyzed are;

(i) Competitors like HDFC Bank, Central Co-operative Bank, ICICI Bank etc.

may enter in the field to provide finance facility.

(ii) There may be change in the policies of the state government

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Objectives of the Study

To determine the accessibility of banks.

To check the performance of the bank.

To determine various types of loan provided by bank.

To determine the relationship of customers with different banks.

To determine the market share of the banks.

To know the awareness of customers about products and services provided by the bank.

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RESEARCH METHODOLOGY

Success or failure of any project entirely depends upon methodology adopted by the researcher.

Methodologies basically use different methods of research systematically and scientifically.

Objective of the study, its research design, its sampling design, coding and editing methods,

presentations and analyses of the data together with interpretation of the data are essential part of

research methodology.

RESEARCH DESIGN

Fundamental to any marketing research project is a sound research design. A good research

design has certain characteristics viz. problem definition, specific method of data collection and

analysis etc; a research design is purely and simply the framework or plan for a study that guides

the collection and analysis of data. In this research Explorative and Descriptive Research method

was adopted.

DATA COLLECTION

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Data collection is an essential part of every project. Success or failure of any project entirely

depends on the method of collection of data. The data can be collected by the following two

ways.

a) PRIMARY SOURCE

b) SECONDARY SOURCE

In this project, primary data is collected from information that was collected from the

respondents through structured questionnaire. The information brochures of the bank and

articles in newspapers have been consulted as a secondary source of information. Secondary

data has also been collected through the various websites on the Internet.

Contact method- The respondents were contacted personally and a structured questionnaire

were administered to them.

Sampling plan

Population – The managers of different banks operating in Anantnag.

Sample unit-Any manager of the bank.

Sample size- 100

Sampling Procedure-Convenience Sampling.

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QuestionnaireAbout Banking problems in rural areas of Distt.Baramulla.

QNO1:- Do you have a bank account? Yes NoQNO2:- With witch bank you maintain your banking relationship? J& K bank HDFC BANK KRB SBI PNB KAMCO NoneQNO3:-How far is the branch of bank from your home?

1-5km 5-10km 10-15km Above 15

QNO.4:-How much time you spend while depositing or with drawling the money? <15 Min. 15-30 Min. 30-60 Min Above 60 Min

QNO5:-Do you avail any loan facility? Yes No

QNO6:- Which type of loan do you avail? Agricultural Horticultural

Handicraft Business QNO.6:- Are you aware about various new products and services provided by the bank?

Yes NoQNO7: - Is the modern technology available in the bank?

Yes No

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Q NO8:- Respond the statements in terms of SD= Strongly Disagree D= Disagree A= Agree SA= Strongly Agree

SN O. STATEMENTS S.D D.A A S.A1 Cash is available at bank on time 2 Bank is handling customer grievances very well3 Processing of bank is fast4 The bank is unable in fulfilling the needs of customers5 Services and products provided to you are good6 The ATM machines are maintained well 7 Ambience of the bank is not good8 Punctuality of the staff is good

Q,1. Gender

Male Female

80 20

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The above graph shows that 80% of the total responds belongs to the male category

while as remaining 20% of the total respondents belongs to female category this shows

that males are more knew towards banking

Q, 2. Occupation

Student Business Service Others

17 15 18 50

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From the above fig. It is clear that majority of the respondents i.e. 50% have other

occupations like agriculture, horticulture, labour, etc. 18% respondents are the service

persons .17% respondents are the students and only 15% respondents have occupied

business occupation.

Q, 3. Age

15-25 years 25-35 years 35-45 years 45-55 years 55 above

20 45 17 10 8

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From the above fig. It can be interpreted that majority of the respondents i.e. 45%

respondents belong to middle age, 20% respondents are between the age of 15-25

years and 17% respondents are between the age of 36-45 years.

Q, 4. Do you have a bank a\c ?

Yes No70 30

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The above fig. shows that out of 100 respondents 70 are having a bank a\c and 30 respondentsare not having any bank relation.

Q,5. With which bank you maintain your banking relation?

J&K bank HDFC KRB SBI PNB KAMCO60 10 15 3 2 10

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The above chart shows that 60% respondents have maintained their banking

relationship with J&K Bank, 10% respondents maintained their banking relationship with

HDFC Bank, 3% respondents maintained relationship with state bank of India (SBI) and

2% respondents have build their banking relationship with Punjab national bank (PNB) ,

15% respondents showed that they have maintained their relationship with KRB, and

about 10% have maintained their relation with KAMCO bank.

Q, 6. How far is the branch of bank from your home?

1-5 km 5-10 km 10-15 km Above 15 km

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70% 20% 7% 3%

As the above chart shows that 70% respondents have the branch of the bank in between 1-5 km,20% have in between 5-10 km, 7% have in between 10-15km and 3% have to travel more than15km up to bank.

Q, 7. How much time do you spend while depositing or withdrawing money from the bank?

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Less than 15 mins 15-30 mins. 30-60 mins More than 60 mins40% 30% 20% 10%

The above fig. shows that 40% of respondents spends less than 15 mins in bank, 30% spends 15-30 mins, 20% spends 30-60 mins and only 10% spends more than an hour in bank.

Q,8. Do you avail any loan facility?

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Yes No60% 40%

As shown in fig. 60% respondents avail loan from the bank and 40% do not avail any loan facility from the bank.

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Q,9. Which type of loan do you avail from the bank?

Agriculture Horticulture Handicrafts Business30% 40% 10% 20%

The above fig. shows that 40% of respondents avail horticulture loan from bank, 30% avail agriculture loan, 20% avail business loan and only 10% avail handicrafts loan from the bank.

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Q10.Are you aware about various new products and services provided by the bank?

Yes No42 58

58% of the respondents are aware about the new products and services provided by the bank and 42% respondents are not aware about the new products and services provided by the bank.

Q11.Is the modern technology used in the bank?

40


Yes No32 63

As shown in above fig. 66% respondents know that modern technology is used in banks and 34% respondents don’t know about modern technology used in banks due to illiteracy.

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Q12.Cash is available on time in bank.

SD D A SA4 8 20 68

The above fig shows that 68% of respondents strongly agreed that cash is available at bank on time, 20% respondents agreed, 8% disagreed and only 4% strongly disagreed that cash is availale at bank on time.

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Q13 Bank is handling customer grievance well.

SD D A SA15 20 30 35

As shown above 35% respondents strongly agreed the fact that bank is handling customer grievance well, 20% disagreed, 30% agreed and only15% strongly disagreed.

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Q14.Process of bank is fast.

SD D A SA20 16 38 26

Most no. of respondents 38% agreed that process is fast, 26% agreed, 16% disagreed and 20% disagreed that process of the bank is fast.

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Q14.Bank is unable in fulfilling needs of customers.

SD D A SA11 8 41 40

41% of respondents believe that bank is not able to fulfil all needs of customers, 40% strongly agreed the fact, 11% strongly disagreed the fact and 8% disagreed the fact.

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Q16.Services and products provided to you are good.

SD D A SA33 21 35 11

35%of respondents believe that services and products provided by bank are good, 11% strongly agreed, 21% disagreed and 33% strongly disagreed.

Q17.The ATM machines are maintained very well.

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SD D A SA44 12 30 24

44% respondents said that ATM machines are not maintained properly,12% strongly dis agreed, 30% agreed that machines are maintained well and 24% strongly agreed.

Q18.Ambience of the bank is not good .

SD D A SA40 20 10 30

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Most no. of respondents 40% strongly disagreed that ambience of bank is good, 20% disagreed, 10% agreed and 30% strongly agreed.

Q19 Punctuality of the staff is good .

SD D A SA30 35 20 15

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35%respondents believe that punctuality of staff is not good, 30% strongly disagreed , 20 % agreed and only 15% strongly agreed.

FINDINGS

The study reveals that 70% respondents are having accounts in different banks and other 30% are having no bank accounts

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Majority of respondents i.e.60% are having their accounts in j&k bank by this loyalty of customers can be interpreted.

Majority of the respondents have to travel nearly in between 1-5 km for banking.

The study reveals that 40% respondents spend below 15 mins in bank.

From our findings it is clear that 60% of respondents have availed loan from banks.

Most respondents i.e. 40% have availed loan for horticulture and 30% respondents have availed loan for agriculture.

The study reveals that 58% respondents are aware about new products and services offered by bank.

Most respondents disagree with the fact that modern technology is used in bank.

The study reveals that 35% respondents strongly agree the statement that bank is handling customer grievance very well.

Most no. of respondents 35% disagree the statement that punctuality of staff is good.

Suggestions & Recommendations

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The customer education should be provided with proper information about the services

of the bank.

Bank must be placed at proper location so that customers can easily reach their. This

will help bank is maintaining good relationship with customers.

The services should be made available at every time to meet expectations of

customers.

Grievances of customers must be handled in a proper way and within the shorter

period of time by doing this the image of bank adopts in the eyes of customers.

The no. of ATM machines should be increased and it should be located at proper

places and at proper distances it will help bank do interact with maximum customers.

Parking facility is the biggest problem of customers. Proper parking facility should be

made available which will reduce the problems of customers to some extend.

The bank must be filled with modern technology so as to provide service within the

short time.

LIMITATIONS OF THE STUDY

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However, every care has been taken to make this report authentic in every sense. Yet,

there were a few uncomfortable factors, which might have had their influence on the

final report. It is said,” nothing is perfect” and if this quote is true I am sure there would

be few shortcomings in this project also. Sincere efforts have been made to eliminate

due to the limitations of the study. These are:-

● the study was to be completed in a short time; the time factor put a considerable limit

on the scope and the extensiveness of the study.

● Because of the diversity of nature of respondents the findings of the survey could not

be generalized.

● Some of the respondents gave ambiguous replies for certain questions or omitted the

responses to some of them. The interpretation of some responses become difficult and

could generate wrong results

● the survey was conducted only in Baramulla ; the respondents belonged only to this

region of the country. This could have brought biasness into the study

BIBLIOGRAPHY

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BOOK CONSULTED

● Zeithmal, A.V. (2006). Service marketing. Tata McGraw-Hill publishing company,

vol.6, 16-78

● Kotler, p., Keller, k., Koshy, A. & Jha, M. (2007). Marketing management. Pearson

Education, VOL.12, 339-359.

WEB SITES

www.jkbank.net

www.google.com

www.myiris.com

www.theunjustmedia.comm

ACKNOWLEDGEMENT

Working on this project has proved more interesting, I have really enjoyed this.“Banking problems in rural areas of distt. Baramulla” is a project which I haveMade using the first hand collected data.I am highly thankful to those persons who have helped me in completing the projectI am thankful to:Mr. Riyaz Ahmad Mir. (Cluster head J&K bank)

Mr. Mohd Aslam

Mr. Javaid Ahmad

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http://www.theunjustmedia.comm/

http://www.myiris.com/

http://www.google.com/

http://www.jkbank.net/


Mr. Mushtaq Ahmad lone

Mr. Sameer Ahmad

TABLE OF CONTENTS

Chapter No. Name of the Chapter Page No.01 A Brief History of Banking 0102 Introduction About J&K Bank 03 03 History of Banking in India 0404 Historical background of J&K Bank 09

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05 Vision, Mission, Financials of J&K bank 1206 Recognition & Awards 1607 Products Offered by the Bank 1708 Bank’s new Identity 2209 SWOT Analysis 2310 Objectives of the study 2611 Research Methodology 2712 Questionnaire 2913 Analysis & Interpretation 3014 Findings 49 15 Suggestions & Recommendations 5016 Limitations of the study 5117 Bibliography 52

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Submitted to: Submitted by:Mr. Riyaz Ahmad Mir Owais Fayaz KhanCluster Head (Cluster 2) MBA 3rd Sem.J & K Bank SUSCET Tangori

Mohali

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banking problems in rural areas

Documents

banking problems

banking means

worlds of banking

kind of banking

loan of money

modern banking industry

modern banking system

elite banking families