bank wiring observation room experiment
TRANSCRIPT
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HAWTHORNE EXPERIMENT
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GROUP MEMBERS
O VIKAS AGRAHARI 03O VENKATESHO KEVAL PATEL 38O TEJAL RANE 43O AKASH SALVE 48
O MOHAMMED PARVEZ SHAH 53O SHIJI THOMAS 56O VISHAL WAVHAL 66
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INTRODUCTION
O DISCOVERED BY “GEORGE ELTON MAYO” (1880-1949)
O KNOWN AS MANAGEMENT GURUO FOUNDER OF HUMAN RELATIONS MOVEMENTO AUTHOR OF BOOK “HUMAN PROBLEMS OF AN INDUSTRIAL CIVILIZATION”
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PHASES OF HAWTHRONE EXPERIMENT
O IILUMINATION EXPERIMENTS (1924-27)• DESIGN TO TEST THE EFFECT OF LIGHTNING
ON WORKERS PRODUCTIVITY• INFLUENCE OF HUMAN RELATIONS ON WORK BEHAVIOURO CONCLUSION• LIGHT INTENSITY HAS NO CONCLUSIVE EFFECT ON OUTPUT• PRODUCTIVITY HAS A PSYCHOLOGICAL
COMPONENT• CONCEPT OF “HAWTHORNE EFFECT” WAS
CREATED
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O RELAY ASSEMBLY TEST ROOM EXPERIMENTS (1927-28)
• DETERMINE THE EFFECT OF CHANGES IN VARIOUS JOB CONDITIONS ON GROUP ACTIVITY
O CONCLUSION• WORKERS OUTPUT INCREASED AS A
RESPONSE TO ATTENTION, NON-DIRECTIVE SUPERVISION etc..
• STRONG SOCIAL BONDS WERE CREATED WITHIN THE TEST GROUP.
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O MASS INTERVIEWING PROGRAMME (1928-30)• CONDUCTED 2100 INTERVIEWS• TO EXPLORE INFORMATION , USED TO IMPROVE
SUPERVISORY TRAINING• METHOD OF DIRECT QUESTIONING CHANGED TO
NON DIRECTIVEO CONCLUSION• INCREASE THE MORALE• DEEP ROOTED DISTURBANCES
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BANK WIRING ROOM EXPERIMENTS
O AFFECT OF PAYMENT INCENTIVE ON PRODUCTIVITY
O EMPLOYEES• TOTAL = 14 WORKERS • 9 WIREMEN• 3 SOLDERMEN• 2 INSPECTORO FEW SPECIAL CONDITIONS• SEGREGATED WORK AREA• NO MANAGEMENT VISITS• SUPERVISION REMAINS THE SAME• OBSERVER WOULD RECORD DATA – NO
INTERACTION WITH WORKERS
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RESULTSO OUTPUT WAS LOWER THAN WHAT COMPANY HAS
DETERMINED REASONS:• FEAR OF UNEMPLOYMENT• FEAR OF RAISING THE STANDARDS• PROTECTION OF SLOWER WORKERS• SATISFACTION ON THE PART OF MANAGEMENT• CONCLUSION:O WELL ESTABLISHED PERFOMANCE NORMS EXISTED IN THE
GROUPO INFORMAL SOCIAL ORGANISATION DICTATED LITTLE
DEVIATION FROM THE ESTABLISHED PRODUCTION STANDARDS
O INFORMAL SOCIAL PROTECT WORKERS FROM MANAGERS WHO
• RAISE PRODUCTIN STANDARDS• CUT PAY RATES• CHALLENGE WORKPLACE NORMS
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CRITICISMO IT LACKS VALIDITYO MORE IMPORTANCE TO HUMAN
ASPECTSO MORE EMPHASIS ON GROUP DECISION
MAKINGO THE EXPERIMENT LACKED SCIENTIFIC
BASISO HAWTHRONE PLANT WAS A
THOROUGHLY UNPLEASANT PLACE TO WORK
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CONCLUSIONO SOCIAL UNITO GROUP INFLUENCEO GROUP BEHAVIOURO MOTIVATIONO SUPERVISIONO WORKING CONDITIONSO EMPLOYEE MORALEO COMMUNICATIONO BALANCED APPROACH
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