bank of cyprus group...2020/05/26 · bank of cyprus group group financial results for the quarter...
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Group Financial Results for the quarter ended 31 March 2020
Bank of Cyprus GroupGroup Financial ResultsFor the quarter ended 31 March 2020
Group Financial Results for the quarter ended 31 March 2020
DISCLAIMER
2
This presentation has not been audited by the Group’s external auditors.
This financial information is presented in Euro (€) and all amounts are rounded as indicated. A
comma is used to separate thousands and a dot is used to separate decimals.
Important Notice Regarding Additional Information Contained in the Investor Presentation
The presentation for the Group Financial Results for the quarter ended 31 March 2020 (the
“Presentation”), available on https://www.bankofcyprus.com/en-GB/investor-relations-new/reports-
presentations/financial-results/, includes additional financial information not presented within the
Group Financial Results Press Release (the “Press Release”), primarily relating to (i) NPE
analysis (movements by segments and customer type), (ii) rescheduled loans analysis, (iii) details
of historic restructuring activity including REMU activity, (iv) analysis of new lending, (v) Income
statement by business line, (vi) NIM and interest income analysis and (vii) Loan portfolio analysis
in accordance with the three-stages model for impairment of IFRS 9. Except in relation to any non-
IFRS measure, the financial information contained in the Investor Presentation has been prepared
in accordance with the Group’s significant accounting policies as described in the Group’s Annual
Financial Report 2019. The Investor Presentation should be read in conjunction with the
information contained in the Press Release and neither the financial information in the Press
Release nor in the Investor Presentation constitutes statutory financial statements prepared in
accordance with International Financial Reporting Standards.
Group Financial Results for the quarter ended 31 March 2020
1Q2020 - Highlights
3
Performance in 1Q2020
Good Capital and Liquidity Position
Continued Balance Sheet Repair in 1Q2020
• Total Capital ratio of 17.7%1 and CET1 ratio of 14.3%1
• Significant surplus liquidity of €3.0 bn
• New lending of €451 mn for 1Q2020 (up 2% qoq)
• Total Income of €145 mn, Operating profit of €52 mn in 1Q2020
• Loan credit losses of €64 mn in 1Q2020 (cost of risk at 200 bps), including COVID-related charge of €28 mn
• Underlying result of a loss after tax from organic operations of €23 mn for 1Q2020
• Loss after tax of €26 mn in 1Q2020
• Organic NPE reduction of €142 mn for 1Q2020, despite COVID-19 lockdown in March 2020
• NPEs reduced to €3.7 bn (€1.6 bn net)
• Gross NPE ratio reduced to 29% (net NPE ratio at 15%)
• Coverage increased to 56%; total coverage at 124% when including collateral
• Sale of €133 mn NPEs (Velocity 2) completed in May 2020; capital neutral
(1) Allowing for IFRS 9 transitional arrangements
(2) Excluding Special Levy and contributions to SRF and DGF
(3) Digitally engaged individual customers to the total number of individual customers as per the engagement scorecard. Digital channels include mobile, browser and ATMs. It also captures access to a card as well as online card purchases
Operational efficiency
• Cost to income ratio2 reduced to 58%, following the successful completion of Voluntary Staff Exit Plan in 4Q2019
• Total operating expenses2 reduced to €84 mn for 1Q2020, down by 14% qoq
• 70% of customers currently digitally engaged3
COVID-19
• Safeguarding health of staff and customers, while ensuring operational resilience of the Bank
• Supporting both customers affected by COVID-19 and wider Cypriot economy
• Gradual relaxation of restrictive measures; currently in second phase
• Additional 88 bps of cost of risk (€28 mn) for 1Q2020 reflecting deterioration of macroeconomic outlook
• NPE portfolio sale delayed due to prevailing market and operational conditions
• Current focus on proactively assessing the impact of COVID-19 on loan portfolio
Group Financial Results for the quarter ended 31 March 2020
Covid-19 Recent Developments
4
Group Financial Results for the quarter ended 31 March 2020
Ongoing slowdown of new cases following government’s swift reaction
5
(1) According to the information provided by University of Cyprus as at 25 May 2020 - https://covid19.ucy.ac.cy
(2) Based on information up to 20 May 2020 provided by https://www.ecdc.europa.eu/en/publications-data/download-todays-data-geographic-distribution-covid-19-cases-worldwide
Total sample testing per 100,000 population per country1 Cumulative cases per 100,000 population2 per country
Days since first case
7726
374
496
212
375
0 10 20 30 40 50 60 70 80 90 100 110
100
200
500
300
400
286
66
Cyprus
SpainGreece
UK ItalyPortugal
Germany
1 All schools closed
2 Travel ban & country lockdown
Stricter lockdown measures
1 3
Fast escalation of measures in Cyprus
1 All schools closed
2
1 2
Fast escalation of measures in Cyprus
3
4
4 Gradual relaxation of measures
• Swift government reaction following the outbreak of COVID-19 in Cyprus in mid-March 2020 for the containment of the pandemic spread
• COVID-19 sample testing per 100,000 population amongst the highest within EU
• Confirmed cases per 100,000 population amongst the lowest within EU
• Gradual relaxation of containment measures commenced on 4 May 2020; currently in phase 2
656 11,144
8,386
6,708
7,611
6,090
5,704
4,335
2,067
1,435
Cyprus
Luxemburg
78
Portugal 297
504Spain
507
216
Ireland
26
380Italy
215Germany
France
Greece
Confirmed cases Tests
Group Financial Results for the quarter ended 31 March 2020
Lifting of restrictions in a gradual and controlled manner
6
Cypriot Government roadmap for reopening the Cypriot society and economy
• Opening of small work sites that are open air such as construction premises
• Opening of shops and other small businesses such as clothing and footwear
• Small retail shops and travel agencies open
• Return of students to high-schools
• Opening of restaurants and cafes (outdoor)
• Opening of museums and libraries
• Return of students to primary schools
• Lifting of nighttime curfew
✓ Phase 1
4 May- 20 May
✓ Phase 2
21 May- 8 Jun
• Opening of shopping malls
• Opening of restaurants and cafes (indoor & outdoor)
• Opening of airports and ports
• Opening of Hotels
• Lifting of lockdown restrictions
• Opening of Casinos
• Opening of theatres, cinemas, festivals etc
Phase 3
9 Jun- 13 Jul
Phase 4
14 Jul-onwards
The relaxation of measures is conditional on no material increase in COVID-19 incidents
Group Financial Results for the quarter ended 31 March 2020
Protection of staff and customers’ health is the key priority, while ensuring operational resilience of the Bank
7
Measures to Safeguard Health & Safety
• Establishment of a committee to monitor COVID-19 measures,
trace incidents and to provide regular updates to staff
• Implementation of Health & Safety measures in line with the
guidelines and recommendations issued by Ministry of Health
• Special purpose leave for employees that belong to vulnerable
groups
• Enhanced intensive clean-ups, a precautionary disinfection
procedure is in place throughout the Bank
• Shipment of masks and gloves and sanitisers to branches
• Participation in government’s COVID-19 testing schemes
Ensuring Operational Resilience
(1) Digitally engaged individual customers to the total number of individual customers as per the engagement scorecard. Digital channels include mobile, browser and ATMs. It also captures access to a card as well as online card purchases
• Activation of the Pandemic Plan to ensure operational
resilience and no disruption of the day-to-day activities
• Splitting the operations of critical units to separate locations
and provision of remote access availability
• 28% of staff (excluding branches) currently work remotely,
compared to 44% during the lockdown period
• Digital service channels provide alternative solutions for
carrying out daily banking transactions online
• 70% of customers are currently digitally engaged1
Group Financial Results for the quarter ended 31 March 2020
Timely and strong response by the Government of Cyprus
8
(1) For further information, please refer to the Market Update published by the Ministry of Finance: https://www.mof.gov.cy/mof/pdmo/pdmo.nsf/6B8C5026F3AE168BC2258345003BAFEF/$file/Market%20Communication%2006%20April%202020.pdf
(2) For tax periods ending February, March and April, 2020. It involves all companies, without imposing any charges or additional tax. It is noted that arrangements will be made so that the debts will be paid progressively until November 10, 2020 with the exception of companies that do not
have liquidity problems such as pharmacies, supermarkets, etc.
• Immediate introduction of fiscal measures1
• Liquidity support to businesses and households
• Prevention of sharp rise in unemployment
• A large and wide-ranging package of financial
measures
• €3.0 bn of funding raised in April 2020; vote of
confidence to the Cypriot economy
• Issuance of €1.75 bn of 7 year and 30 year Eurobonds
• Issuance of €1.25 bn of 52-week treasury bills
Measures announced in March 2020 include:
• Moratorium of loan instalments for 9 months
• Capital and interest
• Available for all customers (businesses and
private individuals) with less than 30 days past due
as at 29 Feb 2020
• Temporary suspension of VAT payments for 3 months2
• Suspension of the added contribution to the National Health
System for 3 months
• Employment compensation schemes for businesses impacted
by COVID-19, to protect jobs and avoid layoffs
• >50% of private sector employees (220,000) and c.40,000
self-employed workers expected to benefit
Additional measures announced in May 2020 include:
• Liquidity support to small business and self employed
• covering part of the operating expenses like rent, supplier
payments, etc
• >36,000 small businesses and self employed expected to
benefit
• Government loan guarantees scheme withdrawn
• New set of measures expected to be announced, to replace
Government guaranteed facilities proposal now withdrawn
• Tax incentives for the reduction of rent, on a voluntary basis
• Liquidity support to agricultural businesses
Key Highlights:
Group Financial Results for the quarter ended 31 March 2020
Significant Regulatory measures to mitigate COVID-19 impact
9
• Increased capital and liquidity flexibility
• Flexibility to temporarily “dip into” certain capital buffers
(P2G & CCB) and minimum liquidity requirements
(LCR)
• Bringing forward ability to use lower quality own funds
to meet Pillar 2 Requirements (P2R)
• Delay of phasing-in of 1 Jan 2021 O-SII buffer (0.5%
for the Bank) by 12 months
• Launch of a new Pandemic Emergency Purchase
Programme (PEPP) for an amount of €750 bn
• Exercise temporary flexibility regarding the “Unlikely
to Pay”
• Exercise full flexibility when discussing with banks
the implementation of their NPE reduction strategies
• Avoid procyclicality in models to determine expected
loan credit losses. Central macroeconomic scenarios will
be provided to support IFRS 9 application. Banks should
give a greater weight to long term stable outlook
evidenced by past experience
ECB/CBC
• IFRS 9
• COVID-19 moratorium not an automatic trigger for
increased credit risk
• Minimise cliff effect of transfers between stages
• Govt guarantees may mitigate ECL impact on P&L; no
impact from guarantees on assessment of increased
credit risk
• ECB to provide central macroeconomic scenarios to
guide provisioning policies
• Forbearance
• General COVID-19 moratorium does not trigger
automatic reclassification due to forbearance
• Prudential Definition of Default
• Moratorium extends “90 days past due” deadline via
modified payment schedule
• Renegotiated loans (where NPV remains constant) not
considered distressed restructuring
• EU wide stress test postponed to 2021 to allow banks
to prioritise operational continuity
EBA and ESMA
Group Financial Results for the quarter ended 31 March 2020
1.5
8
2.1
4 3.5
9
3.6
1
3.6
2
3.7
4
0.3
9
0.8
2
1.9
5
1.9
9
2.0
0
2.0
4
2.9
6
Business Private Individuals Column1
Supporting customers through payment deferrals
COVID-19 moratorium until the end of 2020, as per the government measures
• Started on 30 March 2020
• Clients can request moratorium on the payment of capital & interest for loans, overdrafts and credit cards
• Moratorium period of 9 months to address seasonality of the Cypriot economy
• Available to all customers (businesses and private individuals) with arrears less than 30 days as at 29 Feb 2020
• Capital plus interest; Interest continues to accrue
• Loan terms will be extended so that payments will continue as per existing schedule
• COVID-19 moratorium does not trigger automatic reclassification due to forbearance
• Continue to monitor the creditworthiness of customers who applied for the loan moratorium
€ bn
#
applications
20 May
2020
%
Gross loans
(excluding legacy)
Private
Individuals21,044 2.04 52%
Businesses 3,628 3.74 72%
Total 24,672 5.78 63%
Applications received
Applications received stabilising
€ bn
10
1.9
7
5.6
0
5.6
2
5.5
4
5.7
8
Group Financial Results for the quarter ended 31 March 2020
Gradual reopening of the Cypriot economy; Economic outlook remains uncertain
11
-3.4%
-1.9%
6.7%
3.4%2.0%
4.4%
0.4%
-6.6%
4.1%3.2%
0.8%0.8%
Annual Real GDP yoy % change1
(1) Source: Cyprus Statistical Service
(2) GDP projections under the base scenario of: the Ministry of Finance, the EBRD, the European Commission and the Economics Research centre of the University of Cyprus
Published projections2
-6.0% to -7.4%
Published projections2
5.0% to 6.1%
20142010 20152011 20132012 2016 2020E2017 2018 2019 1Q2020 2021E
Base scenario 2019 2020 2021
GDP 3.2% -6.9% 5.4%
Unemployment 7.1% 9.1% 7.6%
• Cypriot economy recorded an increase of 0.8% for 1Q2020, reflecting the COVID-19 lockdown in March 2020
• Open, small and flexible economy which has demonstrated historically that recovery from economic crisis can be quick
• There are a range of published macroeconomic scenarios and the outlook remains uncertain; The impact on the Cypriot economy and the Bank will largely depend on
the duration and the intensity of the pandemic
• Coordinated monetary, fiscal and regulatory measures announced by the Government and the European Authorities are expected to mitigate the impact
Update of IFRS 9 macroeconomic assumptions for the Bank
driving increase in COR by 88 bps
Group Financial Results for the quarter ended 31 March 2020
Well diversified loan portfolio; close monitoring and set up of strategies to prevent further asset quality deterioration
12
3.95
1.04
1.03
1.01
0.65
0.60
0.53
0.34
PrivateIndividuals
Trade
Manufacturing
Real Estate
Hotels & Catering
Other sectors
Professional & Other services
Construction
Gross loans (excluding legacy)1 by business sector of €9.15 bn2
€ bn
(1) Gross loans of the following business lines as at 31 March 2020: Corporate (incl. IB and W&M and Global Corporate), SME, Retail, Insurance and other (incl. H/O
13%
14%
18%
11%
€9.15 bn
Moderate
High
Low
44%
Medium
Private individuals
• Private individuals (44%)
• Refer to slide 13
• High Impact: (11%)
• Tourism (Hotels & Catering)
• Medium Impact: (18%)
• Trade
• Manufacturing
• Moderate Impact: (14%)
• Construction
• Transportation and storage
• Agriculture
• Low: (13%)
• Education
• Real Estate
• Health
Breakdown by COVID-19 impact assessment on business sectors
Group Financial Results for the quarter ended 31 March 2020
Private individuals loan portfolio, highly collateralised
13
Private Individuals: €3.95 bn
1) Loan to Value (LTV) is calculated as the Gross IFRS Balance to the indexed market value of the property. Under Pillar 3 disclosure, LTV is calculated as the Gross IFRS Balance to the indexed market value of collateral. Collateral takes into consideration the mortgage amount
registered in the land registry plus legal interest from registration date to the reference date
• Housing performing loans: €3.24 bn
• Low LTV1 housing portfolio
• 67% of portfolio with LTV1<60%
• Only 14% of portfolio with LTV1>80%
• Other: €0.71 bn
• 60% secured portfolio
• of which 60% with property
• of which 40% with other type of collateral
Government and Bank initiatives to support private individuals
• >35% of total employment are expected to be least affected by COVID-19 measures as employed in the government, semi-government and financial sector
• Comprehensive Government income support schemes across employees and self employed, to protect jobs and avoid layoffs until mid June 2020
• >50% of private sector employees (220,000) and c.40,000 self-employed workers expected to benefit
• Implementation of COVID-19 moratorium until the end of 2020, as per the government measures
• 21,044 applications received for €2.04 bn of loans as at 20 May 2020
• Requests driven by Mortgages (81%) and Personal loans (12%)
LTV1 Housing Other
< 60% 67% 29%
60%-80% 19% 5%
80-100% 6% 5%
>100% 8% 61%
82%
18%
Other
Housing
Group Financial Results for the quarter ended 31 March 2020
Business portfolio well diversified, with high quality collateral
14
Breakdown of Business gross loans (excluding Legacy)1, by Covid-19 impact
(1) Gross loans of the following business lines: Corporate (incl. IB and W&M and Global Corporate), SME, Retail, Insurance and other (incl. H/O) as at 31 March 2020
(2) For further details please refer to slide 45
(3) Loan to Value (LTV) is calculated as the Gross IFRS Balance to the indexed market value of the property. Under Pillar 3 disclosures LTV is calculated as the Gross IFRS Balance to the indexed market value of collateral. Collateral takes into consideration the mortgage amount
registered in the land registry plus legal interest from registration date to the reference date
24%
25%
31%
20%
Moderate
High
Low
Medium
€5.2 bn• High quality origination via prudent underwriting standards
• Strong assessment of repayment capability
• Strict origination standards
• Effective foreclosure law in place, following the amendments in
recent years2
• 98% of new exposures since 2016 are performing
• 88% of portfolio secured
• of which 79% with property
• of which 21% other type of collateral
• Low LTV3 business portfolio; 70% of the portfolio with LTV3<80%
LTV3 High Medium Moderate Low Total
< 80% 93% 55% 69% 73% 70%
>80% 7% 45% 31% 27% 30%
Total 100% 100% 100% 100% 100%
• High Impact: (20%)
• Tourism (Hotels & Catering)
• Medium Impact: (31%)
• Trade
• Manufacturing
• Moderate Impact: (25%)
• Construction
• Transportation and storage
• Agriculture
• Low: (24%)
• Education
• Real Estate
• Health
Group Financial Results for the quarter ended 31 March 2020
Supporting impacted businesses through COVID-19
15
Tourism: €1.03 bn
Hotels & Catering31 Mar 2020
€ bn
% of
portfolio
30 Apr 2020
€ bn
Food services 0.06 5%
Accommodation 0.97 95%
Total 1.03 100%
Unutilised Liquidity1 0.34 0.33
- of which deposits 0.28 28% 0.27
• Majority of Accommodation customers entered the crisis with significant
liquidity, following strong performance in recent years
• According to the Government’s roadmap for the reopening of the economy,
airports are expected to open on 9 June and hotels will reopen by mid-June
• Co-ordinated communication and marketing led by the government, to
capitalise on Cyprus’ successful handling of the health aspects of the
COVID-19 pandemic to date
• c. €1.0 bn2 or 96% applied for payment deferrals
Trade31 Mar 2020
€ bn
% of
portfolio
30 Apr 2020
€ bn
Supermarkets, pharmacies and other
essential retail businesses0.30 28%
All other 0.74 72%
Total 1.04 100%
Unutilised Liquidity1 0.83 0.80
- of which deposits 0.53 52% 0.53
Trade: €1.04 bn
• c. 28% tied up to lower risk essential retail services, not materially
impacted by COVID-19
• Small retail shops opened on 4 May
• Shopping malls expected to open by mid-July
• €0.56 bn2 or 54% applied for payment deferrals
(1) Unutilised overdraft amounts and deposits
(2) As at 20 May 2020
Group Financial Results for the quarter ended 31 March 2020
88 bps COR for 1Q2020 reflecting deterioration of macroeconomic outlook
16
(1) Loan credit losses on customer loans including off-balance sheet exposures, net of gains/(losses) on derecognition of loans and advances to customers and change in expected cash flows over average gross loans
• Cost of risk for 1Q2020 at 2.0% of gross loans, of which 88 bps reflect the initial
impact of IFRS 9 Forward Looking Information (FLI) driven by deterioration of
macroeconomic outlook
• Excluding the COVID-19 related charge, the cost of risk for 1Q2020 was 1.12%
• Migration of c.€435 mn gross loans from Stage 1 to Stage 2, resulting from the
deterioration of the macroeconomic outlook
• There are a range of published macroeconomic scenarios and the outlook
remains uncertainbps
7529 48
11629 40
65
56
55
58 53
88
2Q2019
7
173
1Q2019
7 7
1Q20203Q2019
2
4Q2019
5
14
147123
111
200
COVID-19
Interest on net NPEs not received in cash Stage 3
New lending Stage 1 & 2
-3-21
-84
144 123 90 89 200
1.12%
FY2015
4.30%
FY2014 FY2019
2.80%
FY2016 FY2017 FY2018
0.88%
1Q2020
1.00%
1.70%
4.00%
1.12%
2.00%
Impact of
deterioration of
macro- economic
outlook
Group Financial Results for the quarter ended 31 March 2020
Digital Channels offering alternative solutions during lockdown
17
(1) Digitally engaged individual customers to the total number of individual customers as per the engagement scorecard. Digital channels include mobile, browser and ATMs. It also captures access to a card as well as online card purchases
Digital Transformation Programme
• Digital Transformation Programme that started in 2017 beginning to
clearly deliver an improved customer experience
• Customers’ reorientation towards digital channels:
• Increase in active digital users by 15% since Mar 2019
• Awarded as Best Consumer Digital Bank in Cyprus for 2019 by
Global Finance
30 Apr
2020
31 Mar
2019% Change
# active digital users 263K 228K +15%
Digitally engaged ratio1 70% 65% +5%
40%
26% 25% 25%30% 31%
30%
25% 30%26%
31% 30%
30%
49%45%
49%
39% 39%
15 May 2020
30 Mar 2020
16 Mar2020
30 Apr2020
15 Apr2020
7May2020
OnlineBanking
ATM
Branch
Channel Usage (% of volume of transactions) since COVID-19 outbreak
Lockdown period Gradual relaxation of
measures
Group Financial Results for the quarter ended 31 March 2020
1Q2020 Group Financial Results
18
Group Financial Results for the quarter ended 31 March 2020
Good capital position to withstand the COVID-19 impact
19
SREP requirement for 2020
Pillar 2 Requirement (P2R) of which: 3.0% 3.0%
CET1 3.0% 1.69%
Pillar 1 AT1 0.56%
Pillar 1 T2 0.75%
CET1
ratio
CET1
ratio
post ECB
announcement
14.3% 14.3%
11.0%
9.7%
• Following ECB’s capital relaxations for COVID-19 allowing the use of AT1
and T2 to meet P2R requirement:
• SREP CET1 requirement1 for 2020 reduced to 9.7%; buffer of 460 bps
• SREP Total Capital requirement1 for 2020 at 14.5%; buffer of 320 bps
• Additional ECB’s capital relaxations:
• Flexibility to operate temporarily below CCB, increases CET1 and Total
capital buffer by 250 bps
• In April 2020, the CBC decided to delay the phasing-in of the 1 Jan 2021
O-SII buffer4 (0.5%) by 12 months
131
bps
Capital position as at 31 March 2020
Total
capital ratio
Total capital
ratio
post ECB
announcement
17.7% 17.7%
14.5% 14.5%
min OCR (SREP)1 requirement for 2020
(1) OCR(SREP)- Overall Capital Requirement comprises the Total SREP Capital Requirement (Pillar 1 and Pillar 2 Requirement) plus combined
buffer requirements (capital conservation buffer, countercyclical buffer and systemic buffers). As from 31 March 2020, following ECB measures
CET1 ratio is 9.7%
(2) Allowing for IFRS 9 transitional arrangements
(3) On 12 March 2020 the ECB announced the implementation of a package of monetary policy measures in order to secure favourable conditions
of financing for the economy with the aim to mitigate the effects of the crisis. Specifically the ECB announced the following relaxation measures
for the minimum capital requirements for Banks in the Eurozone: Banks are temporarily allowed to operate below the level of capital defined by
the Pillar 2 Guidance, the Capital Conservation Buffer and the Countercyclical Buffer. Furthermore, the upcoming change under CRD5
regarding the P2R buffer was brought forward allowing the Pillar 2 Requirement (P2R) to be covered by Additional Tier 1 (AT1) capital and Tier
2 (T2) capital and not only by CET1
(4) The Central Bank of Cyprus (CBC) set the O-SII buffer for the Group at 2%. This buffer will be phased-in gradually, having started from 1
January 2019 at 0.5% and increasing by 0.5% every year thereafter, until being fully implemented (2.0%) on 1 January 2022. In April 2020 the
CBC, as part of the COVID measures, decided to delay the phasing-in by 12 months (1 January 2023). As a result, the phasing-in of 0.5% on 1
January 2021 has been delayed for 12 months.
3 3
2 2 2 2
2019 2020
2020post ECB’s
amendment
of P2R
composition3
Pillar 1 CET1 4.50% 4.50% 4.50%
Pillar 2 Requirement (P2R) CET1 3.00% 3.00% 1.69%
Capital Conservation Buffer (CCB) 2.50% 2.50% 2.50%
Other Systemically Important Institutions (O-SII)4 0.50% 1.00% 1.00%
CET1 Requirement 10.50% 11.00% 9.69%
Pillar 1 AT1 1.50% 1.50% 1.50%
Pillar 1 T2 2.00% 2.00% 2.0%
Total Capital Requirement 14.00% 14.50% 14.50%
Group Financial Results for the quarter ended 31 March 2020
CET1 at 14.3%, well above regulatory requirements
20
0
2
4
6
8
10
12
14
16
18
20
22
24
0.2%
Loan credit
losses and
other
impairments
(0.3%) 1.8%
CET1
31 Dec 2019
IFRS 9
phasing in
17.7%
0.4%
Operating
Profits
(0.5%)
RWAs
(0.3%)
Fair value loss
on FVOCI
CET1
31 Mar 2020
AT1
1.6%
T2 Total Capital
31 Mar 2020
14.8% 14.3%
CET1 ratio at 14.3%1,2 and Total capital ratio at 17.7%1
(1) Allowing for IFRS 9 transitional arrangements
(2) The CET1 ratio for 31 March 2020, including the full impact of IFRS 9 amounted to 12.9%
(3) Loan credit losses and other impairments include the net change of the prudential charges relating to specific credits and other items
(4) OCR(SREP)- Overall Capital Requirement comprises the Total SREP Capital Requirement (Pillar 1 and Pillar 2 Requirement) plus
combined buffer requirements (capital conservation buffer, countercyclical buffer and systemic buffers). As from 31 March 2020, following
ECB measures CET1 ratio is 9.7%
(5) On 20 May 2020, the Group held Cyprus sovereign debt securities of a nominal amount of €735 mn (compared to €542 mn on 31 March
2020), of which €337 mn is held at FVOCI portfolio and €398 mn is held at amortised cost portfolio. The increase since the quarter end is
mainly due to the Group’s participation on the issuance of 52-week treasury bills of the Cyprus Government in April 2020
min OCR (SREP) requirement for 2020 post ECB Announcement 4
• Phasing-in of IFRS 9 transitional arrangements reduced capital by c.30 bps
• Loan credit losses and other impairments reduced capital by c.50 bps, of which c.20bps reflect deterioration of macroeconomic outlook due to COVID-19 outbreak
• Reduction of RWAs by c.€290 mn increased capital by c.20 bps
• Decrease in revaluation reserves, reflecting the decrease in the Fair Value Reserve of the FVOCI debt security portfolio of the Group in 1Q2020, reduced capital by
c.25 bps
• Since 31 March 2020 the mark-to market valuation of the debt portfolio held at FVOCI decreased by a further €5 mn by 20 May 2020. This change is recognised
directly in equity5
9.7%
14.5%
1
3
1,2 1
Group Financial Results for the quarter ended 31 March 2020
RWA intensity1 at 62% broadly flat qoq
RWA intensity1 at 62%
21
• RWA decreased by c.€290 mn as balance sheet de-risking
continues
• RWA intensity1 at 62%, broadly flat qoq
Dec 17Dec 14 Dec 15
85%
62%
Dec 18Dec 16 Dec 19 Mar 20
85% 85%
73%70%
61%
RWAs reduced by >€10 bn since peak
RWAs Dec 14 Dec 15 Dec 16 Dec 17 Dec 18 Dec 19 Mar 20
€ bn 22,715 19,666 18,865 17,260 15,373 12,890 12,599
(1) Risk Weighted Assets over Total Assets
Group Financial Results for the quarter ended 31 March 2020
(1) Servicing exclusively international activity companies registered in Cyprus and abroad and not residents
(2) Origin is defined as the country of the passport of the Ultimate Beneficial Owner
(3) The NSFR has not yet been introduced. The NSFR is calculated as the amount of “available stable funding” (ASF) relative to the amount
of “required stable funding” (RSF), on the basis of Basel III standards. Its calculation is a SREP requirement. The EBA NSFR will be
enforced as a regulatory ratio under CRR II in 2021
Customer deposits of €16.2 bn and significant surplus liquidity of €3.0 bn
22
Deposits at €16.2 bn, down 3% qoq
€ bn
Liquidity ratioMinimum
required31 Mar 2020 Surplus
LCR (Group) 100% 219% €2,989 mn
NSFR3 100% 126% €3,221 mn
1
Sep 19Mar 19
12.94
Jun 19 Dec 19 Mar 20
16.3016.84 16.69
Dec 18
16.38
3.54
16.47 16.25
13.14
3.70
12.76
3.54
12.92
3.46
12.98
3.49
13.15
3.31
-3% -3%
Cyprus IBU Cyprus non-IBU
68%
20%
4%2%
6% Cyprus
Other EU
Russia
Other countries
Other European countries, excl. Russia
Cyprus deposits by passport origin2
• Strong deposit market share of 34.8% at 31 March 2020
• Reduction of deposits by 3% qoq, mostly taking place pre Covid-19 lockdown,
reflecting mainly seasonality and the introduction of liquidity fees to specific
customer groups
• ECB liquidity relaxations for COVID-19 announced in March 2020:
• Flexibility to operate below 100% LCR limit in the short term
• Updated TLTRO III terms significantly more generous
• Introduction of LTROs, providing liquidity until next TLTRO in June 2020
• Launch of Pandemic Emergency Purchase Programme (PEPP) for an
amount of €750 bn
• Relaxation of collateral rules for ECB funding enhances borrowing capacity
of banks
Significant surplus liquidity of €3.0 bn
Group Financial Results for the quarter ended 31 March 2020
>€11 bn or 75% NPE reduction since peak
23
0
20
40
60
80
55%
17%
47%
Dec 15Dec 14
63%
53% 30%
62%
Dec 18
50%42%
47%
Dec 16
32%
Dec 17
30%
Dec 19
29%
15%
Mar 20
-34 p.p.
Gross NPE ratio Net NPE ratio
• €11.3 bn or 75% NPE reduction since peak
✓ c. €2.7 bn NPE through trades
✓ c. €8.6 bn organic
• Sale of c.€133 mn retail unsecured NPEs
(Velocity 2), completed in May 2020
• 34 p.p. reduction since peak
9.9
1.6
(2.7)5.1
31 Dec 14 NPE trades
(8.6)
Organic
2.1
31-Mar-20
Allowance for Expected Loan
credit losses
Net NPEs
15.0
3.7
€11.3 bn
NPEs (€ bn)
Gross NPE ratio reduced to 29%; 15% on a net basis
Group Financial Results for the quarter ended 31 March 2020
(1) In pipeline to exit NPEs subject to meet all exit criteria; the analysis is performed on a customer basis (formerly called Non-core NPEs)
Core NPE risk reduced to €3.38 bn; 60% cash covered
24
Core NPEs reduced by €70 mn qoq
11.36
6.21
3.45 3.38
2.61
1.21
Mar 20Dec 18Dec 15
0.43
Dec 19
0.36
Re-performing NPEs
Core NPEs
13.97
7.42
3.88 3.74
Corporate
5.70
3.07
Retail
2.59
SMEs
1
€ bn
0.47
Retail
0.66
Corporate
SMEs
2.25
11.36
Retail
0.54
2.28
Corporate
0.63 SMEs
2.152.51
Corporate
1.55
SMEs
Retail
6.213.45
• Organic NPE reduction of €142 mn for
1Q2020, impacted by COVID-19 lockdown in
Mar 2020
• NPEs reduced to €3.7 bn
• Core NPEs reduced to €3.4 bn
• Sale of c.€133 mn NPEs (Velocity 2)
completed in May 2020
3.38
Core NPEs € bn
Group Financial Results for the quarter ended 31 March 2020
60%
25%
Mar 20
Re-performing NPEs
Core NPEs
56%
(1) Restricted to Gross IFRS balance
(2) In pipeline to exit NPEs subject to meet all exit criteria; the analysis is performed on a customer basis (formerly called Non-core NPEs)
(3) Based on EBA Risk Dashboard as at 31 December 2019
NPE Coverage increased to 56%
25
NPE total coverage at 124% when collateral included
PT ESBOC
56% 54%
IT
50% 48%
CY
45%
GR
45%
EU average
43%
NPE coverage remains above EU average3
• Cash coverage increased to 56%
• Cash coverage of Core NPEs at 60%
• Collateral coverage at 68%
1
2
68%
48%41%52%
Dec 16
67%
Dec 17
70%
Dec 18
122%
68%
54%
Dec 19
68%
56%
Mar 20
109%115%
122% 124%
Allowance for expected loan credit losses
Tangible collateral
31 Mar 2020
Group Financial Results for the quarter ended 31 March 2020
-0.10 -0.11-0.06 -0.07 -0.06
-0.06-0.08
-0.12
-0.14
-0.10 -0.09-0.07
-0.04
-0.09-0.06
-2.66
-0.02 -0.02
-0.16
Curing of restructuring-0.01
-0.02DFAs & DFEs
Write-offs
Other-0.28
-3.03
-0.27-0.24
Net organic
outflows
(1) Other includes interest, cash collections and changes in balances
€158 mn organic NPE outflows in 1Q2020, leading to €142 mn organic NPE reduction
26
0.06
0.04
0.010.01
0.03
New inflows
1Q2019
0.03
0.02
0.06
2Q2019 4Q2019
0.03
0.010.01
3Q2019
0.020.020.01 0.01
1Q2020
0.13
Redefaults
Unlikely to pay
0.05
0.03
Sales of NPEs
1
• NPE outflows of €158 mn & inflows of €16
mn in 1Q2020
• NPE inflows for 1Q2020 limited to 1% of
performing book (GBV)
• Moratorium of loan instalments for 9
months for all customers with less than
30 days past due as at 29 Feb 2020,
does not trigger automatic
reclassification due to forbearance
€ bn
-0.15 -0.31 -0.22 -0.21 -0.14
Group Financial Results for the quarter ended 31 March 2020
(1) In pipeline to exit NPEs subject to meet all exit criteria; the analysis is performed on a customer basis (formerly called Non-core NPEs)
(2) ESTIA-eligible portfolio refers to the initial potentially eligible portfolio based on the Bank’s available data
(3) As at 15 May 2020
Clear strategy for further NPE reduction once economic conditions normalise
27
Group NPEs (€ bn)
0.47
0.66
0.82
0.36
31 Mar 2020
Estia eligible
Corporate
1.43
Re-performing NPEs
Retail
SME
3.74
€3.38 bn
• Close monitoring of redefaults & quality of restructurings
• Exit date may be extended if customers are eligible and apply for the loan moratorium
• Following Covid-19 outbreak, focus on arresting any potential asset quality deterioration
Once economic conditions normalise, the Group expects to resume its efforts to improve its asset
quality position by seeking solutions, both organic and inorganic
• NPE portfolio sale delayed due to prevailing market and operational conditions, resulting from
COVID-19 outbreak; Smaller tail trades under consideration
• Sale of c.€133 mn retail unsecured NPEs (Velocity 2) completed in May 2020
• Retail Estia eligible: Received applications for €383 mn3
• €42 mn3 participating in the scheme and €30 mn3 assessed as non viable
• 76% of the applications remain incomplete with a deadline 30 June 2020
• Realising collateral via consensual and non consensual foreclosures
• Following COVID-19 outbreak, foreclosure process suspended until 31 August 2020, in line with
the latest decision of the Association of Cyprus Banks
Core NPEs : €3.38 bn
1
0.30
0.06
2022+up to 2021
€ bn
Exit dates for re-performing
NPEs1:
2
Re-performing NPEs1: €0.36 bn
Group Financial Results for the quarter ended 31 March 2020
REMU sales achieved comfortably above Book Value
28
1,427
1,6411,530
280 280
628 625
273 269
182 183
103 103
24
Dec
2017
Dec
2016
Dec
2018
24
Dec
2019
Commercial properties
Mar
2020
Greece & Romania
Residential
Hotels
Land & plots
Golf
1,490 1,484
Group BV (€ mn)
Evolution of REMU stock1
16
7
2
7
ResidentialTotal Sales
1Q2020
Commercial Land
88% 87% 91% 85%
114% 109% 122% 108%
Net Proceeds / BV Gross Proceeds / OMV
• Trends on real estate market
• Sale contracts (excluding DFAs) down 16% yoy3, reflecting
COVID-19 lockdown and uncertainty about macroeconomic
outlook
• Residential property price index up 2.8% yoy4
• Temporary slowdown of REMU sales due to COVID-19 lockdown
• Visible pipeline of €49 mn (SPAs signed)
• Regulatory approval received for the setup of an Additional
Investment Fund (AIF) with GBV of up to €45 mn
€16 mn sales at a profit of €1 mn in 1Q2020
Sales contract prices2 – Organic (€ mn)
(1) In addition to assets held by REMU, properties classified as “Investment properties” with carrying value of €23 mn as at 31 March 2020
relate to legacy properties
(2) Amounts as per Sales purchase Agreements (SPAs)
(3) Based on data from Land of Registry- Sales contracts
(4) Based on Residential property price index published by Central Bank, dated 22 May 2020
Group Financial Results for the quarter ended 31 March 2020
REMU: €1.27 bn sales of 1,673 properties across all property classes since set-up in Jan 2016
29
(1) Amounts as per Sales purchase Agreements (SPAs)
(2) Number of properties sold include 21 properties from the disposal of Cyreit and 23 properties from NPE sale (Helix)
(3) Legacy properties relate to properties that were on-boarded before REMU set-up in January 2016
(4) The BV of the properties disposed at the date of disposal as a proportion of the: BV of the properties disposed at the time of the disposal
plus the BV of the residual properties managed by REMU as at 31 Mar 2020
Sales since Real Estate Management Unit set-up
Sales contract prices1 (€ mn)
# 99 # 331 # 575 # 5792
179
330
238
345
16
160
2016
505
1Q20202017 20192018
Cyreit Sales # properties
Sales €1.27 bn
Breakdown of cumulative sales1
by on-boarding year (€ mn)
294 553 323 96 2
2018 2019Legacy 20172016
€1,268
% Sales
of vintage stock
(BV)455% 45% 49% 27%
36%
23%
11%
10%
13%
7%
Land Residential
Commercial Cyreit
Hotels Overseas
by property type
• Asset disposal strategy tackles both value and volume of assets
• Asset disposals across all property classes
• 55% of Legacy3 and 45% of 2016 book assets now sold
• 36% of sales (by value) relate to land
3
# 89
Group Financial Results for the quarter ended 31 March 2020
(1) AIEA: Average Interest earning assets. Please refer to slide 71 for the definition
(2) Debt securities, treasury bills and equity investments
Balance sheet composition
30
Total assets
4.40
Legacy net loans
31 March 2020
0.46
Other assets
(including HFS)
Securities
REMU properties
Performing net loans
Due from banks
8.92
Cash
20.43
1.95
1.68
1.48
1.54
51%
10%
39%
Legacy
net loans
Performing
net loans
Liquids
0.26
Other
0.39
31 March 2020
Equity
Wholesale
Due to banks
Customer
deposits
20.43
16.25
2.24
1.29
Total equity & liabilities
AIEA Mix
1Q2020
AIEA:
€17.5 bn
€ bn € bn
1
1
2
Group Financial Results for the quarter ended 31 March 2020
(1) New disbursements in the reporting period including the average YTD change (if positive) for overdraft facilities
(2) Facilities/limits approved in the reporting period
New lending1 at €451 mn in 1Q2020
31
98% of new exposures2 in Cyprus since 2016 are performingPerforming gross loans by business activity
€ mn
Construction
0.34
1.01
1.04
Other sectors
Professional & Other services
3.95
Real Estate
PrivateIndividuals
Trade
0.63
Manufacturing
Hotels & Catering
3.94
1.03
1.01
1.01
1.02
0.60
0.74
0.65
0.53
0.54
0.34
Mar 2020 Dec 2019
€ bn
0.1%
3.0%
1.6%
-1.1%
-18.2%
3.9%
-1.2%
-0.8%
% change qoq
Following the outbreak of COVID-19, new lending is focused on supporting the Cypriot economy
66 47 45 4267
81 99 90 9679
7947
43 4262
302325
254214
225
3530
59
49
4Q20193Q20191Q2019 2Q2019
548
18
1Q2020
563
491
443 451
+2%
Shipping & Syndicated loans
Retail HousingCorporate
SME Retail other
Group Financial Results for the quarter ended 31 March 2020
(1) The interest income, non-interest income, staff costs, other operating expenses and loan credit losses related to Project Helix are disclosed under ‘Provisions/net loss relating to NPE sales, including restructuring expenses’ since they are considered one-off items
(2) An amount of c.€12 million relating to one off charge included in ‘Net interest income’ under the statutory basis is presented within ‘Loan credit losses’ under the underlying basis which is related to a change in the method of amortising arrangement fees given that this was a non
recurring item
(3) Provisions/net loss relating to NPE sales, including restructuring expenses’ refer to the net loss on transactions completed during FY2019, net loan credit losses on transactions under consideration at 31 December 2019 and 31 March 2020, as well as the restructuring costs relating to
these trades
Income Statement
32
€ mn 1Q2020 1Q20191 4Q20191 qoq% yoy%
Net Interest Income 85 85 84 2% 0%
Non interest income 60 71 72 -16% -15%
Total income 145 156 156 -7% -7%
Total expenses (93) (103) (103) -10% -10%
Operating profit 52 53 53 0% 0%
Loan credit losses (64) (47) (29)2 120% 36%
Impairments of other financial and non-financial assets (4) (1) (13) -65% -
Provisions for litigation, claims, regulatory and other matters (2) (0) (7) -72% -
Total loan credit losses, impairments and provisions (70) (48) (49) 43% 49%
Advisory and other restructuring costs-organic (3) (6) (8) -56% -48%
Loss after tax-Organic (attributable to the owners) (23) (3) (6) - -
Restructuring costs- Voluntary Staff Exit Plan (VEP) - - (81) - -
Provisions/net loss relating to NPE sales, including restructuring
expenses3 (3) (5) (86) -97% -31%
Share of profit from associates (CNP) - 2 - - -
Reversal of impairment of DTA and impairment of other tax
receivables- 101 (13) - -
(Loss)/profit after tax-attributable to owners (26) 95 (186) -86% -
Net Interest margin (annualised) 1.95% 1.88% 1.87% +8 bps +7 bps
Cost to income ratio 64% 66% 67% -3 p.p. -2 p.p.
Cost to income ratio adjusted for the
special levy and contributions to SRF and DGF 58% 62% 63% -5 p.p. -4 p.p.
Cost of Risk (annualised) 2.00% 1.44% 0.89% +111 bps +56 bps
EPS – Organic (€ cent) -5.1 -0.9 -1.3 -3.8 -4.2
• NII amounted to €85 mn in 1Q2020, broadly
flat qoq. NII in 1Q2020 includes increased
interest cash collections not previously
recognized of c.€4 mn
• NIM at 1.95% for 1Q2020, positively impacted
by the lower volume and cost of deposits
• Non-interest income decreased to €60 mn
mainly due to lower insurance income and
REMU gains
• Total expenses reduced to €93 mn in 1Q2020,
compared to €103 mn in 4Q2019, due to lower
staff costs and lower operating expenses
• C/I ratio reduced to 58%, following the
successful completion of Voluntary Staff Exit
Plan in 4Q2019
• Loan credit losses increased to €64 mn for
1Q2020, of which €28 mn reflect the initial
impact of IFRS 9 Forward Looking Information
(FLI) driven by deterioration of macroeconomic
outlook
• Loss after tax of €26 mn for 1Q2020
Group Financial Results for the quarter ended 31 March 2020
(1) Interest income on performing book for 1Q2019 increased from €74 mn to €77 mn since previously disclosed on 13 May 2019, due to reclassification between exposures
Balance sheet de-risking results in a smaller but safer loan book
33
Net Loans: Performing vs Legacy
• Lower but higher quality income resulting from balance sheet de-risking
• Interest Income of performing book reduced by €3 mn qoq, mainly due to the sustained low interest rate environment
• Interest Income of legacy book increased by €1 mn qoq mainly due to increased cash collections not previously recognized
• Interest on Net NPEs not received in cash, fully provided
• Lending rates remain under pressure due to the sustained low interest rate environment
Interest Income on Loans: Performing vs Legacy
8.65
Dec 18Dec 16 Dec 17
1.68
Dec 19 Mar 20
12.04
14.55
3.39
15.62
1.79
10.73 10.60
9.98
4.405.64
10.158.928.94
36%
64%84%
16%
Legacy Performing
77 74 76 75 72
27 27 29 23 24
1Q2019 3Q20192Q2019 4Q2019
104
1Q2020
101 10598 96
€ mn€ bn
Legacy Performing
1
Group Financial Results for the quarter ended 31 March 2020
Non-Legacy Legacy Group
1Q2020 1Q2020 1Q2020
Pro
fita
bil
ity
Interest Income on loans (€ mn) (pre FTP) 721 24 96
Loan credit losses
(€ mn)(27) (37) (64)
Interest Income net of loan credit losses
(€ mn)45 (13) 32
Cost of Risk 1.16% 4.13% 2.00%
Effective Yield 3.24% 5.60% 3.62%
Risk adjusted Yield1 2.05% -3.03% 1.23%
Cap
ita
l &
ba
lan
ce
Sh
ee
t Average Net Loans (€ mn) 8,930 1,732 10,662
RWA Intensity2 54% 106% 62%
(1) Interest Income on loans net of loan credit losses/ Average Net Loans
(2) Risk Weighted Assets over Total Assets
Risk adjusted yield will rise as Legacy book reduces
34
• Performing Book is expected to grow and to
increasingly drive Group results
• Legacy book revenues predominantly driven
by loan credit losses unwinding (but offset via
loan credit losses)
• Increased loan credit losses for performing
book mainly due to the deterioration of the
macroeconomic outlook
• Interest on Net NPEs not received in cash,
fully provided (€17 mn in 1Q2020)
• As Legacy book reduces:
• Group risk adjusted yield expected to
rise
• Group Risk intensity expected to fall
supporting CET1 ratio buildCorporate, Global
corporate
IB, W&M
SME and
Retail Banking
Insurance and
Other incl H/O
RRD
Overseas non core
REMU
Group Financial Results for the quarter ended 31 March 2020
(1) Cash, placements with banks, balances with central banks and bonds
(2) Other includes funding from central banks and deposits by banks and repurchase agreements. For further details, please see slide 63
(3) Effective yield of liquid assets: Interest income on liquids after hedging, over average liquids (Cash and balances with central banks, placements with banks and bonds)
(4) Effective yield of cost of funding: Interest expense of all interest bearing liabilities after hedging, over average interest bearing liabilities (customer deposits, funding from the central bank, interbank funding, subordinated liabilities)
(5) Interest income on performing book for 1Q2019 increased from €74 mn to €77 mn since previously disclosed on 13 May 2019, due to reclassification between exposures
Drivers of NIM
35
Composition of NII Liquidity build up:
• Challenging interest rate outlook continues
to put pressure on the effective yield of
liquids
• Balance sheet de-risking–smaller but safer
loan book
• Higher-yielding, higher-risk legacy loans
are reducing as we successfully exit NPEs
Loan yields:
• Performing book yields remain under
pressure mainly due to the continued
lower interest rate environment
• Legacy book yields remain volatile
• Interest on Net NPEs not received in
cash, fully provided
Cost of funding:
• Improved to 30 bps, positively affected by
the 5 bps reduction in cost of deposits in
1Q2020
• Overall cost of deposits reduced by 65 bps
since year end 2017
Effective yield on assets & cost of funding
77 74 76 75 72
27 27 2923 24
6 6
110
2Q20191Q2019
44Liquids
3Q2019
1105 102
4Q2019
1Q2020
Legacy
Performing
107100
-3 -3 -3 -3-3 -3 -3
-6 -6 -6-6 -6
-13-10 -8
-8-5
Subordinated
loan stock
Other
-2-2 -1
Net derivative
-22
Customer
deposits
-25
-20-18
-15
355 335 338 330 324
506 530576
485
560
19 17 7 6 8
-50 -43 -39 -38 -30
1Q2019 2Q2019 3Q2019 4Q2019 1Q2020
Performing Legacy
Liquids Cost of funding
5
5
2
43
188 189 199 187NIM
(bps)85 85 90 84NII (€ mn)
1
85 195
Group Financial Results for the quarter ended 31 March 2020
37 38 36 39 38
1218
1216
11
12
106
18
24
14 11
101
3Q2019
4
92
1Q2019
72
2Q2019
71
1Q20204Q2019
72
60
(1) Net FX gains/(losses & Net gains/(losses) on financial instruments, and other income
(2) Gains/(losses) from revaluation and disposal of investment properties and on disposal of stock of properties
(3) The interest income, non-interest income, staff costs, other operating expenses and loan credit losses related to Project Helix are disclosed under ‘Provisions/net loss relating to NPE sales, including restructuring expenses’ since they are considered one-off items
Non interest income at €60 mn in 1Q2020
36
Analysis of Non Interest Income (€ mn) – Quarterly• Net fee and commission income
accounts for 26% of Total Income,
compared to 25% the previous quarter
• Net fee and commission income
comprises 44% of Transactional
income that is negatively affected by
COVID-19 outbreak
• Recurring income of €49 mn for
1Q2020, down 9% qoq mainly due to
lower insurance income
• Net insurance income of €11 mn for
1Q2020, compared to €16 mn for
4Q2019, primarily due to negative
market performance following the
outbreak of COVID-19 and higher
insurance claims
• Net REMU gains2 of €1 mn in 1Q2020
compared to net gains of €6 mn in
4Q2019 as REMU sales in 1Q2020
were impacted by the COVID-19
lockdown; REMU sales remains
volatile
56 4849
Net fee & commissionNet FX and other income REMU Insurance income net of insurance claims Recurring income1 2
Net fee &
commission %
of total income23% 22% 23% 25% 26%
55
3
49
3 3 3
44%56%
Non-transactional
Transactional
Net fee &
commission
Group Financial Results for the quarter ended 31 March 2020
Recurring fees from insurance business
37
• Leading life insurer in Cyprus
• 24% market share (Life & Health regular)
• Gross Written Premiums (GWP) up 7% yoy
Product Mix by premium
• Leading non-life insurer in Cyprus
• 17.7% market share2 (excl. motor)
• GWP up 2% yoy
Product Mix by premium
GWP evolution (€ mn) GWP evolution (€ mn) Group Insurance income net of claims (€ mn)
28 29 31
1Q2018 1Q20201Q2019
+6% +7%
11 11 12
1Q2018 1Q2019 1Q2020
+1% +2%
12 12 11
1Q20201Q20191Q2018
✓ Comprehensive insurance business
package providing coverage for all
financial needs
✓ Stable contributor to the Bank’s
profitability
✓ Well positioned for growth over medium
term
Eurolife
key metrics
1Q2020
GWP (€ mn) 31
GWP Investments & Pensions
(€ mn)
4
PAT (€ mn) 2
AUM1 (€ mn) 408
61%21%
18%Accident &Health
Unit-linked
Traditional Life48%
32%
7%
13%
Other
Motor
Property
Liability
GIC
key metrics
1Q2020
GWP (€ mn) 12
PAT (€ mn) 1
Contribution
to BOCH
% of total
1Q2020
Non interest income 19%
(1) Assets under management
(2) Data based on statistics published on IAC website
Group Financial Results for the quarter ended 31 March 2020
(1) Excluding Special Levy and contributions to SRF and DGF
(2) Representation for deconsolidation of UK subsidiary in 3Q2018
(3) The interest income, non-interest income, staff costs, other operating expenses and loan credit losses related to Project Helix are
disclosed under ‘Provisions/net loss relating to NPE sales, including restructuring expenses’ since they are considered one-off items
(4) The contributions are calculated based on the Risk Based Methodology (RBM) as approved by the management committee of the
Deposit Guarantee and Resolution of Credit and Other Institutions Schemes (DGS) and is publicly available on the CBC’s website. In line
with the RBM the contributions are broadly calculated on the covered deposits of all authorised institutions and the target level is to reach
at 0.8% of these deposits by 3 July 2024
Total Expenses
38
Cost to Income Ratio (C/I ratio)1,3
Total operating expenses (€ mn)
FY2018 1Q2019 1H2019 9M2019 FY2019 4Q2019 1Q2020
56%
62%59% 58% 59%
63%
58%
52 52 54 56 56 55 53 49
43 3441 43 38 43
3542
4
2Q20192Q2018 3Q2018
100
1Q20194Q2018 3Q2019 4Q2019 1Q2020
9586
97 99 93 9684
Staff costs unrelated to 4Q2018Other operating expenses Staff costs
5 6 7 6 6 6 7 9
3Q20193Q2018 4Q20182Q2018 1Q2019 4Q20192Q2019 1Q2020
Special Levy and contributions to SRF and DGF (€ mn)
• C/I ratio1 decreased to 58% in 1Q2020, compared to 59%
for FY2019, principally reflecting the lower total operating
expenses
• Staff costs reduced to €49 mn in 1Q2020 reflecting mainly
the net savings from the Voluntary Staff Exit Plan
• Operating expenses for 1Q2020 decreased to €35 mn,
mainly due to lower consultancy and property expenses
• Special levy and contributions to SRF and DGF for 1Q2020
at €9 mn, driven mainly by the Contribution to the Deposit
Guarantee Fund (DGF)
• As from 1 January 2020 and by 3 July 2024 the Group is
subject, on a semi-annual basis, on the Contribution to the
Deposit Guarantee Fund (DGF). The said contribution of the
Group has been set at €2.9 mn for the 1H2020 and this was
charged in 1Q2020 financial results of the Group4
22 3 3 3 3
Group Financial Results for the quarter ended 31 March 2020
Key Takeaways
39
• Extent of the spread of COVID-19
• Direct and indirect impact on customers
• Effectiveness of the regulatory and fiscal measures taken to
support the economy and mitigate the impact of the virus
2020 unknowns 2020 knowns
• Good capital and strong liquidity position
• Ongoing slowdown of new cases following government’s swift reaction
• Gradual reopening of the Cypriot economy in four phases
• Update of IFRS 9 macroeconomic assumptions driving increase in COR
by 88 bps for 1Q2020
• Well diversified performing book with most affected sectors entering
the crisis with liquidity buffers
• The economic outlook has deteriorated, and we are seeing this in reduced levels of activity in transactions and lower demand for new loans. The
economic effects are expected to have a negative impact on the Group’s 2020 financial performance. The full impact remains uncertain and will be driven
by the duration of COVID-19 restrictions, the successful reopening of the economy and the timing and shape of economic recovery
Key strategic focus remains the improvement of the asset quality and efficiency of the Bank
Group Financial Results for the quarter ended 31 March 2020
Key Information and Contact Details
40
Contacts
Investor RelationsTel: +35722122239, Email: [email protected]
Annita Pavlou Investor Relations Manager
Tel: +357 22 122740, Email: [email protected]
Elena Hadjikyriacou ([email protected]),
Marina Ioannou ([email protected])
Andri Rousou ([email protected]),
Stephanie Koumera ([email protected])
Executive Director Finance
Eliza Livadiotou, Tel: +35722 122128, Email: [email protected]
Visit our website at: www.bankofcyprus.com
Credit Ratings
Standard & Poor’s Global Ratings:
Long-term issuer credit rating: Affirmed at “B+” on 30 July 2019 (stable outlook)
Short-term issuer credit rating: Affirmed at “B” 30 July 2019
Fitch Ratings:
Long-term Issuer Default Rating: Affirmed at “B-" on 29 November 2019 (outlook revised to
negative on 7 April 2020)
Short-term Issuer Default Rating: Affirmed at “B" on 29 November 2019
Viability Rating: Affirmed at “b-” on 29 November 2019
Moody’s Investors Service:
Baseline Credit Assessment: Affirmed at “caa1” on 24 January 2019
Short-term deposit rating: Affirmed at "Not Prime" on 14 June 2019
Long-term deposit rating: Affirmed to “B3” on 14 June 2019 (positive outlook)
Counterparty Risk Assessment: Affirmed at B1(cr) / Not-Prime (cr) on 14 June 2019
Listing:
LSE – BOCH, CSE – BOCH/ΤΡΚΗ, ISIN IE00BD5B1Y92
Group Financial Results for the quarter ended 31 March 2020
APPENDIXMacroeconomic overview
41
Group Financial Results for the quarter ended 31 March 2020
SOURCE: Statistical Service of Republic of Cyprus; Bloomberg;
(1) Normalised against Germany Government bond with maturity 15/8/2025 except Greece
(2) Due to the Debt swap of the Hellenic Republic, from November 2017 onwards data for the new Hellenic Republic Bond with maturity
30/01/2028 was used and normalised against the closest maturity of German Government bond (DBR) 15/08/2027
(3) Official estimate from Eurostat’s monthly data
(4) SA: Seasonally Adjusted
Cypriot economy grew by 0.8% in 1Q2020 reflecting COVID-19 lockdown; economic outlook remains uncertain
42
GDP slowed to 0.8% growth SA, year-on-year in Q1 2020
COVID-19 pandemic poses serious challenges to sovereign ratings
Dec 1
2
Mar
13
May 1
3
Au
g 1
3
Oct
13
Ja
n 1
4
Mar
14
Ju
n 1
4
Au
g 1
4
Nov 1
4
Ja
n 1
5
Ap
r 15
Ju
n 1
5
Se
p 1
5
Nov 1
5
Ja
n 1
6
Ap
r 16
Ju
n 1
6
Se
p 1
6
Nov 1
6
Feb
17
Ap
r 17
Ju
l 1
7
Se
p 1
7
Dec 1
7
Feb
18
May 1
8
Ju
l 1
8
Oct
18
Dec 1
8
Feb
19
May 1
9
Ju
l 1
9
Oct
19
Dec 1
9
Mar
20
Cyprus Portugal Italy Spain Greece Ireland
0
0.1
0.2
0.3
0.4
0.5
0.6
Ja
n 2
01
8
Feb
20
18
Apr
20
18
May 2
01
8
Ju
l 20
18
Aug
2018
Sep
2018
No
v 2
018
De
c 2
018
Feb
20
19
Mar
20
19
May 2
01
9
Ju
n 2
01
9
Aug
2019
Sep
2019
No
v 2
019
De
c 2
019
Feb
20
20
Mar
20
20
May 2
02
0
Cyprus - maturity 4/11/2025 Portugal - maturity 15/10/2025 Spain - maturity 31/10/2025
Italy - maturity 01/12/2025 Greece - maturity 30/01/2028
1 1
1
1
2
Unemployment rate dropped to 6.1% in 1Q2020 SA4
Widening of spreads reflecting uncertainty due to COVID-19 spread
BBB-
AA-
BB-
A
BBB
3.3 3.1 3.33.2
0.8
-6.5
-1.9
3.4
6.74.4
3.2
-10.0
-8.0
-6.0
-4.0
-2.0
0.0
2.0
4.0
6.0
8.0
2011Q4 2012Q4 2013Q4 2014Q4 2015Q4 2016Q4 2017Q4 2018Q4 2019Q4
Real GDP Quarterly SA % change y-o-y Real GDP SA annualised % change y-o-y4 4
400
358
7.67.36.8 6.1
300
320
340
360
380
400
420
440
460
0.0
2.0
4.0
6.0
8.0
10.0
12.0
14.0
16.0
18.0
20
10
Q1
20
10
Q4
20
11
Q3
20
12
Q2
20
13
Q1
20
13
Q4
20
14
Q3
20
15
Q2
20
16
Q1
20
16
Q4
20
17
Q3
20
18
Q2
20
19
Q1
20
19
Q4
Employment in 000s (4Q average NSA (RHS) Unemployment rate SA (%) 4
2020Q
1
S&
P c
red
it r
ati
ng
s
Sp
read
s (
%)
3
Group Financial Results for the quarter ended 31 March 2020
SOURCES; Statistical Service of Republic of Cyprus, Eurostat; Calculations by BOC Economic Research
Sectors most adversely affected by COVID-19 are expected to be Tourism and Trade
43
Economic activity has been broadly based with main
drivers tourism and construction
Construction activity – strong recovery in FY2019 Support from key business enablers
Corporate tax rates - 2019
40.2%
38.5%
21.3%
Upper and post-
secondary, non-
tertiary
Less than
Upper secondary
Tertiary
Level of education 2019, age 15-64
Cyprus has the highest number of
university graduates in the population
in the EU after Ireland, at par with UK
31.0%
30.0%
28.0%
25.0%
24.0%
21.0%
19.0%
12.5%
12.5%
Tourism arrivals (mn)Tourism: % changes yoy
201620132011 20142012 2018
2.4
2015 2017 2019 1Q
2019
1Q
2020
2.42.7
2.5 2.4
3.2
3.73.9 4.0
0.4 0.2
-31%
1.20.0 0.3 0.2
1.0
1.01.5
1.0
1.6
1.61.0
0.6
1.5
1.00.1
0.6
-0.8 -0.5 -1.0 -0.4
0.6
0.4 0.6
0.5
0.4
0.6 0.4
0.5
6.7
4.44.1
3.2
2016 2017 2018 2019
Arts & Oher
Public, Edu. &HealthProf. & Admin
Real Est.
Financial
Information
Trade, Tran. &Tour.Construction
18.4 17.3 16.8 17.313.8 12.3
41.6
11.9
24.7
49.8
0.0
10.0
20.0
30.0
40.0
50.0
60.0% changes year-on-year
Production index in construction Building permits volume (4Q moving sums)
-31.0
2.7
11.9
2016 2017 2020
Mar yoy
2018
11.7
19.8
14.6
7.8
-39.0
Total arrivals (% change)
Total receipts (% change)
Group Financial Results for the quarter ended 31 March 2020
APPENDIXAdditional asset quality slides
44
Group Financial Results for the quarter ended 31 March 2020
The legislative framework1 positively supports organic delivery and the sale of NPEs
45
Other changes
Securitisation Law
Foreclosure Law
Sale of Loans Law
• The July 2018 foreclosure law amendments1 have expedited the process and limited options to frustrate execution
• In July 2019 the Parliament has voted through certain changes to that law which, in the most part, seek to:
– Provide additional checks and balances where banks are seeking to foreclose small loans (<€350k) secured by a PPR, and
– Extend the foreclosure timetable by extending various notice periods
• These amendments have not yet passed into law, as the President of the Republic has referred these to the Supreme Court,
based on legal advice from the Attorney General that elements thereof are unconstitutional
• Discussions are on-going, including, inter alia the MoF, the CBC and the Financial Ombudsman, aiming to introduce
amendments to the foreclosure and loan restructuring framework that are acceptable to all stakeholders
Tax legislation
• Incentives to customers agreeing consensual solutions continue including exception of capital gains tax and transfer fees in sale
of property to banks
• Additional exemption for sale of property directly to third party introduced
Insolvency framework
• Changes aim to close gaps and enhance the participation and applicability of personal repayment schemes for physical persons
• Easier for banks to securitise NPΕs
• Regulated by CBC
Amendments1 approved in July 2018 aim to improve the law and close current gaps that hindered the use of the law via:
✓ Improving the framework around transfer of rights and obligations to the buyer
• Regulating the transfer of rights, obligations, benefits, continuity of lawsuits etc between parties
• Splitting of collateral to cover disposed part of loan in case of cross-collateralisation of loans
• Transfer of collaterals to the name of the buyer without further costs
TIMEFRAME Foreclosure DecisionService time of Notices
Servicing Time +40 days
Valuation
30-115 days
Service Announcement
3-5 days + Servicing Time+ 30 daysAuction
Property transfer & Distribution of proceeds
1-50 days immediately after auction
(1) Amendments to the Foreclosure Legislation, the Sale of Loans Law, the Insolvency framework and the introduction of the Securitisation
Law came into effect on 13/7/2018
(2) The timeframe up to the first auction of 8 months relates to the period from the commencement of the foreclosure (the foreclosure process
is considered to have commenced upon serving notice to the mortgagor) up to the first auction
TIME UP TO AUCTION: ~ 8 MONTHS2
1
Group Financial Results for the quarter ended 31 March 2020
Foreclosures are an important tool in NPEs resolution
46
• Solution rate4 at 68%
• c.1/5 properties auctioned are sold at auction
• Following COVID-19 outbreak, foreclosure process suspended until
31 August 2020, in line with the latest decision of the Association of
Cyprus Banks
1,397 properties resolved excluding Helix assets since Jan 2016
718 Consensual
deals
413
Repossessed
266
Sold at
auction
Cumulative
2016 – 20181 FY2019 1Q2020
Foreclosures
commenced2 1,437 1,829 593
Auctions held 470 807 1646
1Q2019 2Q2019 3Q2019 4Q2019 1Q2020
330 527 436 536 593
82 163 189 373 1646
No. of properties
(1) Excluding Helix
(2) The foreclosure process is considered to have commenced upon serving notice to the mortgagor
(3) Properties that have been auctioned unsuccessfully at least once
(4) The [number of cases resolved] as a proportion of [the number of cases that reached or would have reached an auction had they not
closed prior to the auction set date]
(5) Includes DFAs, restructurings and settlements
(6) Auctions held up to ACB announcement suspending foreclosures up to 31 August 2020
5
3
1,397
Group Financial Results for the quarter ended 31 March 2020
(1) ESTIA-eligible portfolio refers to the potentially eligible portfolio based on the Bank’s available data
(2) Please refer to slide 74 for the NPE forborne exit criteria
(3) Data available as at 15 May 2020
ESTIA- Government scheme for the resolution of NPEs backed by primary residence
47
• Clear definition of socially protected borrowers
• Resolution part of ESTIA- eligible1 portfolio
• Identification of non-viable (vulnerable) customers
• Facilitates resolution of remaining customers mainly through consensual and
non consensual foreclosures
• Deadline for completion of applications extended to 30 June 2020, due to
COVID-19 outbreak
383435Estia
eligible
ApplicantsNon applicants
€ mn
• Restructured loans will exit NPE definition in accordance with the NPE exit
criteria2
• Government solution under consideration
• Covered by 60% by allowance for expected loan credit losses
• Enforcement measures initiated for non Estia applicants
• Focus on realizing collateral via consensual and non-consensual
foreclosures
• On-board assets in REMU at conservative c.25%-30% discount to open
market value
Participants: €42 mn3
Non viable: €30 mn3
Other: €746 mn3
30
Participants
42
Incomplete/Under review Non viable
311
€818 mn
1
Coverage: 60%
Group Financial Results for the quarter ended 31 March 2020
ESTIA- Government scheme for the resolution of NPEs backed by Primary Residence
48
• Eligible loans to be restructured to lower of contractual and Open Market Value (OMV) (on balance sheet solution)
• Government to subsidise 1/3 of instalment, provided certain eligibility criteria1 are met:
➢ Borrowers with loans linked to a Primary Residence (PR) with OMV ≤ €350k
➢ At least 20% of the total borrower’s credit exposures > 90 days past due as at 30 Sept 2017
➢ Annual gross income < €20k to €60k, ranging from €20k for single persons to €60k for couples with 4 or more dependents
• Other household’s net assets, excluding the PR <80% of the OMV of the PR. Cap on value of asset of €250k
• European citizen with legal and continuous residency in EU since 2013
✓ Restructured loans will exit NPE definition in accordance to the NPE exit criteria1
Clear definition of socially protected borrowers, acting as enabler against non-Estia eligible borrowers
Expected to resolve part of ESTIA-eligible portfolio, identify non-viable (vulnerable) customers and facilitate resolution of remaining customers through alternative solutions
Scheme summary
(1) Please refer to slide 74 for the NPE forborne exit criteria
Group Financial Results for the quarter ended 31 March 2020
(1) Excluding write offs & non contractual write offs and DFAs and terminated accounts (2) The performance of loans restructured during 4Q2019 is not presented in this graph as it is too early to assess
Restructuring efforts continue; re-default levels stable
49
Quarterly evolution of restructuring activity (Cy operations)
0.06 0.08
0.120.14
0.07 0.090.06
0.10
0.12
0.060.07
0.06
1Q2019 4Q20192Q2019
0.13
0.010.02
3Q2019
0.02
1Q2020
0.28
0.34
0.150.18
Restructured loans Write-offs & non-contractual write-offs DFAs
€ bn
Restructured loans that presented no arrears as at 20 Feb 2019 are eligible to loan moratorium; Moratorium extends “90 days past due” deadline via modified payment
schedule. The Group will not monitor this metric during the loan moratorium period
47
%
56
% 69
%
63
%
10
0%
79
%
73
% 84
%10
0%
78
%
70
% 85
%
59
% 80
%
74
%
74
%
72
%
73
%
69
%
58
%
89
%
88
%
81
%
85
%97
%
96
%
79
%
88
%10
0%
75
%
79
%
80
%10
0%
94
%
88
%
94
%
0%
20%
40%
60%
80%
100%
Corporate SMEs Retail Total Bank - Cyprus3Q2017 4Q2017 1Q2018 2Q2018 3Q2018 4Q2018 1Q2019 2Q2019 3Q2019
74% 80%
Weighted Avg since Sep-17
Cohort analysis of restructured 1,2 loans; 80% of restructured loans present no arrears
Corporate SMEs Retail Total Bank – Cyprus
78%
92%
Group Financial Results for the quarter ended 31 March 2020
Fair value of collateral and adequacy of loan credit losses
50
NPE Coverage at 56%
• Resolution of cases within loan credit losses
continued in 1Q2020
• Back-testing of >17k fully settled customers over
last 21 quarters on average within c.10% surplus
over net book value
Back-testing of loan credit losses supports past loan credit losses adequacy
QuarterGross Contractual Balance
€ mn
Surplus/(Gap) in
loan credit losses€ mnNo. of Customers
1Q2015 6.0 1.4 148
2Q2015 79.2 16.0 242
3Q2015 20.2 0.0 441
4Q2015 65.7 -2.1 551
1Q2016 158.3 0.5 1,276
2Q2016 266.9 12.1 2,298
3Q2016 124.5 13.9 115
4Q2016 71.9 -1.1 2,343
1Q2017 119.2 1.2 2,194
2Q2017 200.9 7.5 2,369
3Q2017 75.7 7.8 1,081
4Q2017 137.6 1.8 498
1Q2018 71.7 -3.9 427
2Q2018 44.1 2.6 390
3Q2018 37.4 -0.2 343
4Q2018 47.9 1.6 322
1Q2019 excl. Helix 31.9 1.3 319
2Q2019 39.6 1.6 878
3Q2019 44.1 2.1 336
4Q2019 36.1 2.2 305
1Q2020 13.7 1.6 281
1,692.6 67.9 17,157
Loans and advances to customers31 Mar 2020
(€ mn)
Cash 449
Securities 605
Letters of credit / guarantee 173
Property 15,435
Other 1,556
Surplus collateral (8,615)
Net collateral 9,603
Fair value of collateral and credit enhancements
47 4740
30 29
64
0
10
20
30
40
50
60
0
10
20
30
40
50
60
70
3Q2019
50%53%
1Q2019
54%
2Q2019
48%51%
1Q2019pro forma for Helix
4Q2019
56%
1Q2020
Cash coverage Loan credit losses
€ mn
Group Financial Results for the quarter ended 31 March 2020
Continuous progress across all segments (Cy operations)
51
Focus shifts to Retail and SME after intense Corporate attention
1.69
0.66
0.47
0.25
0.12
0.47
Mar 2020
Corporate
Terminated Corporate
SME
Terminated SMEs
Retail
Terminated Retail
NPEs (Cy) €3.66 bn
€2.35 bn
€0.59 bn
€0.72 bn
Retail
SME
Corporate
3.01
0.64
0.59
Exits
Dec 18
Dec 19
(1.99)
0.08Inflows
(0.46)
Helix
(0.05)Exits
Mar 20
1.75
0.72
0.72
Helix (0.56)
Dec 18
Dec 19
0.04Inflows
(0.51)Exits
0.01Inflows
(0.01)Exits
Mar 20
2.47
2.43
2.35
Inflows
Dec 18
0.15
Exits (0.14)
(0.05)Helix
0.01
Dec 19
Mar 20
Inflows
(0.09)Exits
Mar 2020
NPE ratio 12%
NPE coverage 51%
NPE total coverage 108%
Mar 2020
NPE ratio 38%
NPE coverage 54%
NPE total coverage 125%
Mar 2020
NPE ratio 40%
NPE coverage
➢ Retail Housing 51%
➢ Retail Other 65%
NPE total coverage 127%
€ bn
Group Financial Results for the quarter ended 31 March 2020
(1) Reporting as at 31 December 2017 includes transfers within RRD business lines following an internal reorganisation of RRD in 4Q2017
Gross loans and NPEs by Customer Type
52
Gross loans by customer type (€ bn)
9.47 9.017.06
2.74 2.67
4.353.51
2.98
2.21 2.19
4.224.17
4.07
1.92 1.91
2.092.06
1.79
4.08 4.07
1.87 1.87
Dec 16 Dec 19 Mar 20
12.71
Dec 17
18.75
Dec 18
20.13
15.90
12.82
Retail other Retail Housing Global CorporateSMEs Corporate
5.003.99
3.19
2.99
2.02
1.76
1.77
1.57
1.49
0.73 0.72
1.27
1.22
0.98
1.39 1.33
1.04 1.03
0.50
8.80
Dec 16 Dec 17
7.42
Dec 18 Dec 19
0.160.56 0.16
Mar 20
11.03
3.88 3.74
NPEs by customer type (€ bn)
1
1
Group Financial Results for the quarter ended 31 March 2020
(1) Restricted to Gross IFRS balance
NPE Coverage and Total coverage by segment (Cy)
53
Coverage and collateral maintained post NPE sale (Helix)
1
Total Cyprus €3.66 bnCorporate €0.48 bn SME €0.72 bn Retail-Housing €1.33 bn Retail-Other €1.02 bnGlobal Corporate: €0.11
Mar 20
54%
Dec 19
51%
72%70%
50%
Dec 18 Dec 19 Mar 20Dec 19
55%
54%51%
Mar 20 Dec 18
57%
72%
43%
Mar 20Dec 19
62%
Dec 19
55% 57%
Dec 18
72%54%
52%
71% 68%84%
55%
39%
Dec 18
83% 53%
Dec 19
48%
82%
65%51%
68%
106%
Mar 20
57%
58%
Mar 20Dec 18
64%
100%
51% 53%
123%
104%
124%
115%117%123%
127% 125%131% 133%
118% 118%123% 121% 123%
Tangible Collateral
Allowance for expected loan credit losses
Group Financial Results for the quarter ended 31 March 2020
Asset quality- NPE analysis
54
(€ mn) Mar-20 Dec-19 Sep-19 Jun-19 Mar-19 Dec-18
A. Gross Loans after Residual Fair value adjustment on initial
recognition12,457 12,551 12,757 12,782 15,437 15,438
Residual Fair value adjustment on initial recognition 252 271 278 290 445 462
B. Gross Loans 12,709 12,822 13,035 13,072 15,882 15,900
B1. Loans with no arrears 8,706 8,820 8,794 8,565 8,402 8,260
B2. Loans with arrears but not NPEs 265 122 156 195 207 221
1-30 DPD 209 88 119 150 138 166
31-90 DPD 56 34 37 45 69 55
B3. NPEs 3,738 3,880 4,085 4,312 7,273 7,419
With no arrears 601 722 802 949 1,356 1,482
Up to 30 DPD 52 54 69 89 108 136
31-90 DPD 72 76 86 125 183 231
91-180 DPD 79 121 159 149 240 178
181-365 DPD 255 263 251 225 316 393
Over 1 year DPD 2,679 2,644 2,718 2,775 5,070 4,999
NPE ratio (NPEs / Gross Loans) 29% 30% 31% 33% 46% 47%
Allowance for expected loan credit losses (including residual
fair value adjustment on initial recognition1)2,109 2,096 2,086 2,145 3,846 3,852
Gross loans coverage 17% 16% 16% 16% 24% 24%
NPEs coverage 56% 54% 51% 50% 53% 52%
(1) Comprise (i) loan credit losses for impairment of customer loans and advances, (ii) the residual fair value adjustment on initial recognition of loans acquired from Laiki Bank and on loans classified at FVPL, and (iii) loan credit losses on off-balance sheet exposures disclosed on the
balance sheet within other liabilities
Group Financial Results for the quarter ended 31 March 2020
Analysis of gross loans and NPE ratio by Economic activity
55
Gross loans by economic activity (€ bn)
2.0
4
0.6
6
1.3
9
2.3
4
3.2
0
6.7
7
1.3
1
1.0
4 1.8
5
0.6
4
1.2
7
1.9
5
1.6
1
6.4
7
1.2
0
0.9
1
1.4
1
0.4
7
1.0
8
0.8
9
1.2
9
6.1
0
1.0
4
0.7
6
1.3
6
0.4
7
1.0
8
0.8
5
1.2
9
6.0
2
1.0
0
0.7
5
1.3
8
0.4
6
1.1
0
0.8
3
1.2
8
6.0
1
0.8
9
0.7
6
Trade Manufacturing Hotels & Restaurant Construction Real Estate Private Individuals Professional andother services
Other sectors
31.12.17 31.12.18 30.09.19 31.12.19 31.03.2020
10%11% 47% 7% 6%7%9%3%
NPE ratio by economic activity
45
% 53
%
32
%
76
%
33
%
45
% 52
%
51
%
49
%
52
%
28
%
68
%
53
%
43
%
46
%
34
%
32
%
29
%
8%
36
%
24
%
38
%
32
%
17
%
31
%
27
%
7%
34
%
23
%
37
%
31
%
17
%
31
%
27
%
7%
33
%
22
%
36
%
32
%
15
%
Trade Manufacturing Hotels and Catering Construction Real estate Private individuals Professional and other services
Other sectors
31.12.17 31.12.18 30.09.19 31.12.19 31.03.20
% of total
Group Financial Results for the quarter ended 31 March 2020
(1) Reporting as from 31 December 2017 includes transfers within RRD business lines following an internal reorganisation of RRD in 4Q2017
Rescheduled Loans for the Cyprus Operations
56
Rescheduled loans by customer type (€ bn)
3.4 3.02.2
1.71.3
1.0
0.60.6
1.7
1.4
1.1
1.0 0.9
2.7
0.4
2.5
Dec 16
0.5
Dec 17
0.3
0.5
Dec 18
0.40.5
Mar 20
0.4
Dec 19
0.4
6.3
0.4
7.4
4.8
Retail housing SMEsRetail other Global Corporate Corporate
Rescheduled loans1 % gross loans by customer type
RetailHousing
44
%
29
%
24
%
Corporate GlobalCorporate
23
%
40
%
SMEs
16
%
RetailConsumer
32
%
16
%
15
%
25
%
12
%
41
%
40
%
34
%
28
%
28
%
40
%
35
%
23
% 27
%
27
%
22
%
Dec 19Dec 16 Dec 17 Mar 20Dec 18
Rescheduled loans-Asset Quality
31 March 2020 € ‘000
Stage 1 266,138
Stage 2 384,756
Stage 3 1,547,690
POCI 203,784
FVPL 146,643
Total 2,549,011
Group Financial Results for the quarter ended 31 March 2020
(1) Includes purchased or originated credit-impaired
Gross loans and allowance for expected loan credit losses by IFRS 9 Stage
57
Gross Loans (€ bn) 31 Mar 2020 31 Dec 2019 qoq %
Stage 1 6.67 7.21 -7%
Stage 21 2.30 1.73 33%
Stage 31 3.74 3.88 -4%
Total 12.71 12.82 -1%
Allowance for expected
loan credit losses (€ bn)31 Mar 2020 31 Dec 2019 qoq %
Stage 1 0.10 0.09 11%
Stage 21 0.06 0.05 45%
Stage 31 1.95 1.96 -1%
Total 2.11 2.10 1%
• Loan migration from Stage 1 to Stage 2 of c.€435
mn in 1Q2020, reflecting the deterioration of the
macroeconomic outlook following the outbreak of
COVID-19
• Net organic reduction of Stage 3 loans by €142 mn
in 1Q2020
Group Financial Results for the quarter ended 31 March 2020
REMU – the engine for dealing with foreclosed assets
58
Total Book Value Sales of €14 mn for 1Q2020
Encouraging trends in Real Estate Market;
property prices up 2.8% in 3Q20192
30
62 6748
160
88
14
Cyreit1Q2019 2Q2019 Nicosia Mall
3Q2019 4Q2019 1Q2020
1,378 1,373
112 111
Sales
(14)
Properties
managed by REMU
as at 01 Jan 2020
(4)12
Additions Impairment loss Properties
managed by REMU
as at 31 Mar 2020
1,490 1,484
Investment Properties
REMU focuses now on sales
78.1
2.8
-3.0
-2.0
-1.0
0.0
1.0
2.0
3.0
4.0
30.0
50.0
70.0
90.0
110.0
Q42015 Q22016 Q42016 Q22017 Q42017 Q42018 Q22019 Q32019
Central Bank Residential Property Price index
Residential Propert Price index (2010Q1=100) % change y-o-y (RHS)
Sales contracts (excl. DFAs) in 2019 down 16% yoy3
9.242
2008 2009 20122010 1Q201920152011 2013 2014 2016 2017 2018
5.885
4.481
2019 1Q2020
1.991
8.734
2.366
10.366
-16%
Sales to Cypriots Sales to non-Cypriots
BV € mn
(1) In addition to assets held by REMU, properties classified as “Investment properties” with carrying value of €23 mn as at 31 March 2020
relate to legacy properties
(2) Based on Residential price index published by Central Bank, dated 22 May 2020
(3) Based on data from Land of Registry- Sales contracts
1
€ mn
Group Financial Results for the quarter ended 31 March 2020
59
APPENDIXAdditional financial information
Group Financial Results for the quarter ended 31 March 2020
Liability and Equity (€ mn) 31.12.2019 31.12.2019
%
change
Deposits by banks 395 533 -26%
Repurchase agreements 170 168 1%
Customer deposits 16,246 16,692 -3%
Subordinated loan stock 255 272 -6%
Other liabilities 1,130 1,169 -3%
Total liabilities 18,196 18,834 -3%
Shareholders’ equity 1,986 2,040 -3%
Other equity instruments 220 220 -
Total equity excluding non-
controlling interests2,206 2,260 -2%
Non controlling interests 29 29 0%
Total equity 2,235 2,289 -2%
Total liabilities and equity 20,431 21,123 -3%
Consolidated Balance Sheet
60
Assets (€ mn) 31.03.2020 31.12.2019
%
change
Cash and balances with Central Banks 4,399 5,060 -13%
Loans and advances to banks 455 321 42%
Debt securities, treasury bills and equity
investments1,948 1,906 2%
Net loans and advances to customers 10,597 10,722 -1%
Stock of property 1,373 1,378 0%
Investment properties 134 136 -2%
Other assets 1,501 1,574 -5%
Non current assets and disposal groups
classified as held for sale24 26 -9%
Total assets 20,431 21,123 -3%
Group Financial Results for the quarter ended 31 March 2020
Core Cypriot business
61
Average contractual interest rates (bps) (Cy)
37.5% 37.1%
45.4%41.3% 40.8% 41.1% 41.0%
31.1%32.8%
36.0% 34.7% 34.6% 35.1% 34.8%
Dec 16 Dec 17 Dec 18 Jun 19after Helix
Sep 19 Dec 19 Mar 20
Loans Deposits
Strong market shares in resident and non-resident deposits
29.5% 31.5% 34.1% 35.3% 34.6% 34.9% 34.7%
35.8% 37.3% 38.8% 38.3% 34.7% 35.8% 35.3%
Dec 16 Dec 17 Jun 18 Dec 18 Sep 19 Dec 19 Mar 20
Residents Non-residents
7758
4739 33
24
1 1 1 1 1 1-50
-30
-10
10
30
50
70
90
110
130
150
170
190
210
230
250
4Q2018 1Q2019 2Q2019 3Q2019 4Q2019 1Q2020
Time & Notice accounts Savings and Current accounts
475 468 460413 402 396 392
41 32 24 24 19 16 11
434 436 436389 383 380 381
4Q2018 1Q2019 2Q2019 2Q2019(excluding
Helix)
3Q2019 4Q2019 1Q2020
Yield on Loans Cost of Deposits Customer spread
Market shares1
Customer deposit rates decline further (bps) (Cy)
(1) The market share on loans was affected as from 30 September 2018 following a decrease in total loans in the banking sector, mainly attributed to €6 bn non-performing loans of Cyprus Cooperative Bank (CyCB) which remained to SEDIPES (a legal entity without license to operate as
a credit institution) as a result of the agreement between CyCB and Hellenic Bank
3241 24 19
Cost of deposits
16 11
Group Financial Results for the quarter ended 31 March 2020
Income Statement bridge1 for 1Q2020
62
€ mnUnderlying
basisNPE sales Other Statutory Basis
Net interest income 85 - - 85
Net fee and commission income 38 - - 38
Net foreign exchange gains and net gains on financial instrument transactions and disposal/dissolution of subsidiaries and associates 6 - (1) 5
Insurance income net of claims and commissions 11 - - 11
Net gains from revaluation and disposal of investment properties and on disposal of stock of properties 1 - - 1
Other income 4 - - 4
Total income 145 - (1) 144
Total expenses (93) (3) (5) (101)
Operating profit 52 (3) (6) 43
Loan credit losses (64) - 1 (63)
Impairments of other financial and non-financial instruments (4) - - (4)
Provisions for litigation, claims, regulatory and other matters (2) - 2 -
Loss before tax and non-recurring items (18) (3) (3) (24)
Tax (2) - - (2)
Profit attributable to non-controlling interests - - - -
Loss after tax and before non-recurring items (attributable to the owners of the Company) (20) (3) (3) (26)
Advisory and other restructuring costs - organic (3) - 3 -
Loss after tax – Organic (attributable to the owners of the Company) (23) (3) - (26)
Provisions/net loss relating to NPE sales, including restructuring expenses (3) 3 - -
Loss after tax - attributable to the owners of the Company (26) - - (26)
(1) Please refer to section F1 “Reconciliation of income statement between statutory and underlying basis of the Group Financial Results for the quarter 31 March 2020
Group Financial Results for the quarter ended 31 March 2020
Analysis of Interest Income and Interest Expense
63
(1) Interest income on loans and advances to customers for 1Q2019 increased from €101 mn to €104 mn and Interest income on loans and advances to banks and central banks decreased to €2 mn from €5 mn since previously disclosed on 13 May 2019, due to reclassification of
between exposures
(2) The interest income, non-interest income, staff costs, other operating expenses and loan credit losses related to Project Helix are disclosed under ‘Provisions/net loss relating to NPE sales, including restructuring expenses’ since they are considered one-off items
Analysis of Interest Income (€ mn) 1Q20191,2 2Q20192 3Q2019 4Q2019 1Q2020
Loans and advances to customers 104 101 105 98 96
Loans and advances to banks and central banks 2 2 1 1 0
Investment at amortised costs 3 3 3 3 3
Investments FVOCI 5 5 6 5 5
Investments classified as loans and receivables - - - - -
114 111 115 107 104
Trading Investment - - - - -
Derivative financial instruments 9 9 9 10 9
Other investments at fair value through profit or loss - - - - -
Total Interest Income 123 120 124 117 113
Analysis of Interest Expense (€ mn)
Customer deposits (13) (10) (8) (8) (5)
Funding from central banks and deposits by banks (1) (1) (1) (0) (0)
Subordinated loan stock (6) (6) (6) (6) (6)
Repurchase agreements (2) (2) (2) (2) (1)
Negative interest on loans and advances to banks and central
banks(4) (4) (5) (5) (4)
(26) (23) (22) (21) (16)
Derivative financial instruments (12) (12) (12) (12) (12)
Total Interest Expense (38) (35) (34) (33) (28)
Group Financial Results for the quarter ended 31 March 2020
Cyprus: Income Statement by business line for 1Q2020
64
€ mnConsumer
Banking
SME
Banking
Corporate
Banking
Global
corporate
International
Banking
Wealth &
MarketsRRD REMU Insurance Treasury Other
Total
Cyprus
Net interest income/(expense) 32 9 15 17 5 2 10 (4) - 3 (2) 87
Net fee & commission income (expense) 11 2 3 4 12 1 1 - (1) 1 4 38
Other income 1 - - - 2 1 - 1 10 5 0 20
Total income 44 11 18 21 19 4 11 (3) 9 9 2 145
Total expenses (39) (5) (4) (3) (7) (2) (11) (2) (5) (5) (8) (91)
Operating profit/(loss) 5 6 14 18 12 2 0 (5) 4 4 (6) 54
Loan credit losses of customer loans net of
gains/(losses) on derecognition of loans and changes
in expected cash flows
(3) (3) (9) (17) (1) - (22) - - - - (55)
Impairment of other financial and non financial
instruments- - - - - - - (4) - - - (4)
Provision for litigation, claims, regulatory and other
matters- - - - - - - - - - (2) (2)
Profit/(loss) before tax 2 3 5 1 11 2 (22) (9) 4 4 (8) (7)
Tax - - (1) - (2) - 3 1 - - (2) (1)
Profit attributable to non controlling interest - - - - - - - - - (1) (1)
Profit/(loss) after tax and before restructuring
costs, Helix, and provisions/net loss relating to
NPE sales, including restructuring expenses
(attributable to owners of the Company)
2 3 4 1 9 2 (19) (8) 4 4 (11) (9)
Excluding Helix
Group Financial Results for the quarter ended 31 March 2020
Risk Weighted Assets – Regulatory Capital
65
Risk weighted assets by type of risk (€ mn)
Reconciliation of Group Equity to CET1 Risk weighted assets by Geography (€ mn)
Equity and Regulatory Capital (€ mn)
(1) Allowing for IFRS 9 transitional arrangements
€ mn 31.03.2020
Group Equity per financial statements 2,235
Less: Intangibles (49)
Less: Deconsolidation of insurance and other entities (190)
Add: Regulatory adjustments (IFRS 9 and other items) 63
Less: Revaluation reserves and other unrealised items transferred to Tier II (252)
CET11 1,807
Risk Weighted Assets 12,599
CET1 ratio 1 14,3%
31.12.2018 31.12.2019 31.03.2020
Total equity excl. non-controlling interests 2,341 2.260 2,207
CET1 capital 1,864 1,909 1,807
Tier I capital 2,084 2,129 2,027
Tier II capital 212 190 200
Total regulatory capital (Tier I + Tier II) 2,296 2,319 2,227
31.12.17 31.12.18 31.12.19 31.03.20
Cyprus 16,011 15,070 12,678 12,395
Russia 27 24 8 2
United Kingdom 922 84 48 48
Romania 118 38 29 28
Greece 168 144 121 120
Other 14 13 6 6
Total RWA 17,260 15,373 12,890 12,599
RWA intensity 73% 70% 61% 62%
31.12.17 31.12.18 31.12.19 31.03.20
Credit risk 15,538 13,833 11,547 11,256
Market risk 5 2 - -
Operational risk 1,717 1,538 1,343 1,343
Total 17,260 15,373 12,890 12,599
Group Financial Results for the quarter ended 31 March 2020
SREP Requirement for 2020 at 9.7%, post ECB’s capital relaxations for COVID-19
66
SREP requirements for 2020 : Total Capital ratio at 14.5%SREP requirements for 2020: CET1 ratio at 9.7% post ECB
announcement
• Per EBA final guidelines on SREP and supervisory stress testing and the Single Supervisory Mechanism’s (SSM) 2018 SREP methodology own funds held for the purposes of Pillar
II Guidance cannot be used to meet any other capital requirements (Pillar 1, Pillar II requirement or the combined buffer requirements), and therefore cannot be used twice4
• The Bank has received formal notification from the CBC in its capacity as National Resolution Authority, of the final decision by the Single Resolution Board (SRB), for the binding
minimum requirement for own funds and eligible liabilities (MREL) for the Bank, determined as the preferred resolution point of entry. The MREL requirement has been set at
28.36% of risk weighted assets as of 30 June 2019 and must be met by 31 December 2025. This MREL requirement would be equivalent to 18.54% of total liabilities and own funds
(TLOF) as at 30 June 2019. The MREL requirement is in line with the Bank’s expectations, and largely in line with its funding plans5
• The MREL ratio of the Bank as at 31 March 2020, calculated according to SRB’s eligibility criteria currently in effect, and based on our internal estimate stood at 18.09% of RWAs
3.0%
4.5%
11.0%
1.0%0.5%O-SII
2019
2.5%
3.0%
2.5%
Pillar 2R
4.5%
2.5%
2020
1.0%
1.7%
10.5%
4.5%
2020
post ECB
announcement
CCB
Pillar 1
9.7%
2.0%
2019
0.5%
2.5%
1.5%
3.0%
4.5%
1.0%
2.5%
3.0%
14.0%
2.0%
1.5%
4.5%
2020
O-SII
CCB
Pillar 2R
Tier 2
AT1
Pillar 1
14.5%
Total
Pillar 1
of 8%
1
3
2
1
2
(1) The Central Bank of Cyprus (CBC) set the O-SII buffer for the Group at 2%. This buffer will be phased-in gradually, having started from 1
January 2019 at 0.5% and increasing by 0.5% every year thereafter, until being fully implemented (2.0%) on 1 January 2022. In April 2020
the CBC, as part of the COVID measures, decided to delay the phasing-in by 12 months (1 January 2023). As a result, the phasing-in of
0.5% on 1 January 2021 has been delayed for 12 months
(2) In accordance with the legislation in Cyprus which has been set for all credit institutions the applicable rate of the CCB was fully phased in
at 2.5% in 2019
(3) Additional Tier 1 Capital
(4) The new provisions are effective from January 2020
(5) This decision is based on the current legislation, it is expected to be updated annually and could be subject to subsequent changes by the
resolution authorities, especially considering the developments of the Bank Recovery and Resolution Directive (BRRD) and its
transposition into the local legislation
Group Financial Results for the quarter ended 31 March 2020
Buffer to MDA Restrictions Level & Distributable Items1
67
Distributable Items at Bank and BOCH levelMaximum Distributable Amount for BOCH
• Distributable Items amount to:
- Bank: c.€0.1 bn and
- BOCH: c.€0.3 bn
• The Bank and BOCH will proceed with a capital reduction process
which will result in the reclassification of €619 mn and €700 mn of
share premium to distributable reserves respectively
• Distributable reserves of Bank and BOCH will increase to c. €0.8 bn and c. €1 bn
respectively, on a pro forma basis as at 31 Dec 2019
• Subject to approvals by ECB, Cyprus and Irish High Court and shareholders
• No prohibition applies to the payment of coupons on any AT1 capital
instruments issued by the Company and the Bank2
• Significant CET1 MDA buffer3 (31 Mar 2020) : ~420 bps (~€530 mn)
• ECB frontloaded the ability to use AT1 and T2 to meet P2R
requirement; this increases CET1 and MDA buffer by c.131 bps
11.0%
0.4%
14.3%
CET1 31 Mar 2020 1 Mar 20203
MDA Threshold
CET1 Ratios
Unfilled
AT1 + T2
capacity
420 bps
[ ] bpsDistance
to MDACET1Ratio (%)
CET1Req
Unfilled AT1 &
T2 Bucket
c. 10.1%
9.7%
(1) Distributable Items definition per CRR
(2) Based on the SREP decisions of prior years, the Company and the Bank were under a regulatory prohibition for equity dividend distribution and therefore no dividends were declared or paid during years 2019 and 2018. Following the 2018 SREP decision, the Company and the
Bank are still under equity dividend distribution prohibition. This prohibition does not apply if the distributions are made via the issuance of new ordinary shares to the shareholders which are eligible as CET1 capital
(3) Including phasing in of O-SII buffer (+50 bps). The Central Bank of Cyprus (CBC) set the O-SII buffer for the Group at 2%. This buffer will be phased-in gradually, having started from 1 January 2019 at 0.5% and increasing by 0.5% every year thereafter, until being fully implemented
(2.0%) on 1 January 2022. In April 2020 the CBC, as part of the COVID measures, decided to delay the phasing-in by 12 months (1 January 2023). As a result, the phasing-in of 0.5% on 1 January 2021 has been delayed for 12 months
Group Financial Results for the quarter ended 31 March 2020
(1) The reduction relates to the sale of BOC UK in Sep 18
Analysis of Deposits
68
Deposits by Currency (€ bn)
Deposits by customer Sector (€ bn)
Deposits by Type (€ bn)
12.40 13.83 14.96 15.01 14.58
2.201.74
1.481.692.11 0.11 0.10 0.100.22
Dec 16 Dec 19
0.17
1.28
Dec 17
17.8516.51
0.29
Dec 18
0.291.29 0.29
Mar 20
16.84 16.69 16.25
9.27 10.00 8.78 7.53 7.16
6.186.31
6.71 7.59 7.44
Dec 18
1.06 1.54
Dec 16 Dec 17
16.51
1.351.57
Dec 19
16.25
1.65
Mar 20
17.85 16.84 16.69
6.73 6.63 5.96 5.05 4.79
8.98 10.31 10.05 10.15 9.98
Dec 19
0.91
17.85
0.71
Dec 16
16.25
Mar 20Dec 17
0.80 0.83
Dec 18
0.80
16.51
0.69
0.77
16.84 16.69
1
1
1
Current & demand accounts
Savings accounts
Time deposits
Other Currencies
GBP
EUR
USD
Corporate
Retail
SME
Global Corporate
90%
8%2%
44%
10%
46%
5%
30%
61%
4%
Mar 20
Group Financial Results for the quarter ended 31 March 2020
Reduction in Overseas Non-Core Exposures
69
Overseas non-core exposures (€ mn)
• The Group continues its efforts for further
deleveraging and disposal of non-essential assets and
operations in Greece, Romania and Russia
• In accordance with the Group’s strategy to exit from
overseas non-core operations, the operations of the
branch in Romania were terminated in January 2019,
following the completion of deregistration formalities
with respective authorities
• In addition as at 31 March 2020, there were €265 mn
of overseas exposures in Greece (€265 mn at 31
December 2019) not identified as non-core exposures
283
193164
139 137
42
24
149
79
35
25
44
31
23
19
Dec 16
167
9
Dec 17
11
Dec 18 Dec 19 Mar 20
518
312
240
183 177
RussiaGreece Serbia Romania UK
Group Financial Results for the quarter ended 31 March 2020
APPENDIXGlossary & Definitions
70
Group Financial Results for the quarter ended 31 March 2020
Glossary & Definitions
71
Allowance for expected loan credit
losses (previously ‘Accumulated
provisions’)
Comprises (i) allowance for expected credit losses (ECL) on loans and advances to customers (including allowance for expected credit losses on loans and advances to customers held for sale), (ii)
the residual fair value adjustment on initial recognition of loans and advances to customers, (iii) allowance for expected credit losses for off-balance sheet exposures (financial guarantees and
commitments) disclosed on the balance sheet within other liabilities, and (iv) the aggregate fair value adjustment on loans and advances to customers classified and measured at FVPL
Advisory and other restructuring
costsComprise mainly: fees of external advisors in relation to: (i) disposal of operations and non-core assets, and (ii) customer loan restructuring activities
AIEAAverage of interest earning assets as at the beginning and end of the relevant quarter. Interest earning assets include: cash and balances with central banks, plus loans and advances to banks,
plus net loans and advances to customers (including loans and advances to customers classified as non-current assets held for sale), plus investments (excluding equities and mutual funds)
AT1 AT1 (Additional Tier 1) is defined in accordance with Articles 51 and 52 of the Capital Requirements Regulation (EU) No 575/2013, as amended by CRR II applicable as at the reporting date
Average contractual interest rates
Interest rates on cost of deposits were previously calculated as the Interest Expense over Average Balance. The current calculation which the Bank considers more appropriate is based on the
weighted average of the contractual rate times the balance at the end of the month. The rates are calculated based on the month end contractual interest rates. The quarterly rates are the average
of the three quarter month end contractual rates
Book Value BV= book value = Carrying value prior to the sale of property
CET1 capital ratio (transitional basis) CET1 capital ratio (transitional basis) is defined in accordance with the Capital Requirements Regulation (EU) No 575/2013, as amended by CRR II applicable as at the reporting date
CET1 fully loaded (FL) The CET1 fully loaded (FL) ratio is defined in accordance with the Capital Requirements Regulation (EU) No 575/2013, as amended by CRR II applicable as at the reporting date
Cost of FundingEffective yield of cost of funding: Interest expense of all interest bearing liabilities after hedging, over average interest bearing liabilities (customer deposits, funding from the central bank, interbank
funding, subordinated liabilities). Historical information has been adjusted to take into account hedging
Contribution to DGF Relates to the contribution made to the Deposit Guarantee Fund
Contribution to SRF Relates to the contribution made to the Single Resolution Fund
Cost to Income ratio Cost-to-income ratio comprises total expenses (as defined) divided by total income (as defined)
Cost of RiskLoan credit losses charge (cost of risk) (year to date) is calculated as the annualised ‘loan credit losses’ (as defined) divided by average gross loans (the average balance is calculated as the
average of the opening balance and the closing balance)
CRR DD Default Definition
DFAs Debt for Asset Swaps
DFEs Debt for Equity Swaps
Digitally engaged customers ratioThis is the ratio of digitally engaged individual customers to the total number of individual customers. Digital channels include mobile, browser and ATMs. It also captures access to a card as well as
online card purchases
DTA Deferred Tax Assets
Group Financial Results for the quarter ended 31 March 2020
Glossary & Definitions
72
DTC Deferred Tax Credit
EBA European Banking Authority
ECB European Central Bank
Effective yield Interest Income on Loans/Average Net Loans
Effective yield of liquid assetsInterest Income on liquids after hedging, over average liquids (Cash and balances with central banks, placements with banks and bonds). Historical information has been adjusted to take into
account hedging
ESMA European Securities and Markets Authority
Foreclosures Value of on-boarded assets is set at a conservative 25%-30% discount from open market valuations, by two independent sources; Includes consensual and non consensual DFAs and DFEs
FTP Fund transfer pricing methodologies applied between the business lines to present their results on an arm’s length basis
GBV Gross Book Value
Gross Loans
Gross loans are reported before the residual fair value adjustment on initial recognition relating to loans acquired from Laiki Bank (calculated as the difference between the outstanding contractual
amount and the fair value of loans acquired) amounting to €252 mn at 31 March 2020 (compared to €271 mn at 31 December 2019).
Additionally, gross loans (i) include loans and advances to customers classified and measured at fair value through profit and loss adjusted for the aggregate fair value adjustment of €328 mn at 31
March 2020 (compared to €427 mn at 31 December 2019), and (ii) are reported after the reclassification between gross loans and allowance for expected credit losses on loans and advances to
customers classified as held for sale (amounting to Nil as at both 31 March 2020 and 31 December 2019)
Gross Sales Proceeds Proceeds before selling charge and other leakages
GVA Gross Value Added
Group The Group consists οf Bank of Cyprus Holdings Public Limited Company, “BOC Holdings” or the “Company”, its subsidiary Bank of Cyprus Public Company Limited, the “Bank” and the Bank’s
subsidiaries
H/O Head Office
IB, W&M International Banking, Wealth and Markets
IBU Servicing exclusively international activity companies registered in Cyprus and abroad and not residents
Group Financial Results for the quarter ended 31 March 2020
Glossary & Definitions
73
Legacy Legacy relates to RRD, REMU and non-core overseas exposures
Loan credit losses (PL) (previously
‘Provision charge’)
Loan credit losses comprise: (i) credit losses to cover credit risk on loans and advances to customers, (ii) net gains on derecognition of financial assets measured at amortised cost and (iii) net gains
on loans and advances to customers at FVPL
Loan to Value ratio (LTV) Loan to Value (LTV) is calculated as the Gross IFRS Balance to the indexed market value of the property. Under Pillar 3 disclosures LTV is calculated as the Gross IFRS Balance to the indexed
market value of collateral. Collateral takes into consideration the mortgage amount registered in the land registry plus legal interest from registration date to the reference date
Market shares
Both deposit and loan market shares are based on data from the CBC.
The Bank is the single largest credit provider in Cyprus with a market share of 41.0% at 31 March 2020, compared to 41.1% at 31 December 2019, 40.8% at 30 September 2019, 41.3% at 30 June
2019, 46.7% at 31 March 2019, 45.4% at 31 December 2018 and as at 30 September 2018, 38.6% at 30 June 2018 and 37.4% at 31 March 2018.
The market share on loans was affected as at 30 June 2019 following the derecognition of the Helix portfolio upon the completion of Project Helix announced on 28 June 2019.
The market share on loans was affected during the quarter ended 31 March 2019 following a decrease in total loans in the banking sector of €1 bn, mainly attributed to reclassification, revaluation,
exchange rate and other adjustments (CBC).
The market share on loans was affected as at 30 September 2018 following a decrease in total loans in the banking sector, mainly attributed to €6 bn non-performing loans of Cyprus Cooperative
Bank (CyCB) which remained to SEDIPES as a result of the agreement between CyCB and Hellenic Bank.
The market share on loans was affected as at 30 June 2018 following a decrease in total loans in the banking sector of €2.1 bn, due to loan reclassifications, revaluations, exchange rate or other
adjustments (CBC).
Net Proceeds Proceeds after selling charges and other leakages
Net fee and commission income over
total incomeFee and commission income less fee and commission expense divided by total income (as defined)
Net interest margin (NIM)
Net interest margin is calculated as the net interest income (annualised) divided by the quarterly average interest earning assets. Average interest earning assets exclude interest earning assets of
any discontinued operations at each quarter end, if applicable. Interest earning assets include: cash and balances with central banks, plus loans and advances to banks, plus net loans and
advances to customers (including loans and advances to customers classified as non-current assets held for sale), plus investments (excluding equities and mutual funds)
Net loans and advances to
customersComprise gross loans (as defined) net of allowance for expected loan credit losses (as defined, but excluding credit losses on off-balance sheet exposures)
Net loan to deposit ratio Net loan to deposit ratio is calculated as gross loans (as defined) net of allowance for expected loan credit losses (as defined) divided by customer deposits
New lending New lending includes the average YTD change (if positive) for overdraft facilities
Non-interest income
Non-interest income comprises Net fee and commission income, Net foreign exchange gains and net gains on financial instrument transactions and disposal/dissolution of subsidiaries and
associates (excluding net gains on loans and advances to customers at FVPL), Insurance income net of claims and commissions, Net gains/(losses) from revaluation and disposal of investment
properties and on disposal of stock of properties, and Other income
Group Financial Results for the quarter ended 31 March 2020
Glossary & Definitions
74
Non-recurring items
Non-recurring items as presented in the ‘Unaudited Interim Condensed Consolidated Income Statement – Underlying basis’ relate to: (i) advisory and other restructuring costs - organic, (ii)
restructuring costs – Voluntary Staff Exit Plan (VEP), (iii) Provisions/net loss relating to NPE sales, including restructuring expenses, (iv) Share of profit from associates (CNP), and (v) Reversal of
impairment of DTA and impairment of other tax receivables
NPEs
According to the EBA standards and ECB’s Guidance to Banks on Non-Performing Loans (published in March 2017), NPEs are defined as those exposures that satisfy one of the following conditions:
(i) the borrower is assessed as unlikely to pay its credit obligations in full without the realisation of the collateral, regardless of the existence of any past due amount or of the number of days past due,
(ii) defaulted or impaired exposures as per the approach provided in the Capital Requirement Regulation (CRR), which would also trigger a default under specific credit adjustment, distress
restructuring and obligor bankruptcy, (iii) material exposures as set by the CBC , which are more than 90 days past due, (iv) performing forborne exposures under probation for which additional
forbearance measures are extended, and (v) performing forborne exposures under probation that present more than 30 days past due within the probation period. When a specific part of the
exposures of a customer that fulfils the NPE criteria set out above is greater than 20% of the gross carrying amount of all on balance sheet exposures of that customer, then the total customer
exposure is classified as non-performing; otherwise only the specific part of the exposure is classified as non-performing. The NPEs are reported before the deduction of allowance for expected loan
credit losses (as defined)
The exit criteria of NPE forborne are the following:
1. The extension of forbearance measures does not lead to the recognition of impairment or default
2. One year has passed since the forbearance measures were extended
3. There is not, following the forbearance measures, any past due amount or concerns regarding the full repayment of the exposure according to the post forbearance conditions
NPE coverage ratio (previously
‘NPE Provisioning coverage ratio’)The NPE coverage ratio is calculated as the allowance for expected loan credit losses (as defined) over NPEs (as defined)
NPE ratio NPEs ratio is calculated as the NPEs as per EBA (as defined) divided by gross loans (as defined)
NPEs salesNPE sales refer to NPE sale transactions completed during FY2019, as well as NPE sale transactions under consideration at 31 December 2019 and 31 March 2020, irrespective of whether or not
they met the held for sale classification criteria as at 31 December 2019 or as at 31 March 2020
NSFRThe NSFR is calculated as the amount of “available stable funding” (ASF) relative to the amount of “required stable funding” (RSF), on the basis of Basel III standards. Its calculation is a SREP
requirement. The EBA NSFR will be enforced as a regulatory ratio under CRR II in 2021
OMV Open Market Value
Operating profit Comprises profit before Total loan credit losses, impairments and provisions (as defined), tax, (profit)/loss attributable to non-controlling interests and non-recurring items (as defined)
p.p. percentage points
Non-legacy Relates to all business lines excluding Restructuring and Recoveries Division (“RRD”), REMU and non-core overseas exposures
Phased-in Capital Conservation
Buffer (CCB)In accordance with the legislation in Cyprus which has been set for all credit institutions, the applicable rate of the CCB is 1.25% for 2017, 1.875% for 2018 and 2.5% for 2019 (fully phased-in)
Group Financial Results for the quarter ended 31 March 2020
Glossary & Definitions
75
Loan credit losses for impairment of
customer loans Credit losses for impairment of customer loans and gains/(losses) on derecognition of loans and changes in expected cash flows on acquired loans
Profit/(loss) after tax and before non-
recurring items (attributable to the
owners of the Company)
Excludes non-recurring items (as defined)
Profit/(loss) after tax – organic
(attributable to the owners of the
Company)
Profit/(loss) after tax and before ‘non-recurring items’ as defined (attributable to the owners of the Company), except for the ‘advisory and other restructuring costs – organic’
qoq Quarter on quarter change
Restructured loans Restructuring activity within quarter as recorded at each quarter end and includes restructurings of NPEs, performing loans and re-restructurings
Risk adjusted yield Interest Income on Loans net of allowance for expected loan credit losses/Net Loans
RRD Restructuring and Recoveries Division
RWA Risk Weighted Assets
RWA Intensity Risk Weighted Assets over Total Assets
Special levy Relates to the special levy on deposits of credit institutions in Cyprus
Stage 2 & Stage 3 Loans Include purchased or originated credit-impaired
Tangible Collateral Restricted to Gross IFRS balance
Total Capital ratio Total capital ratio is defined in accordance with the Capital Requirements Regulation (EU) No 575/2013, as amended by CRR II applicable as at the reporting date
Total expenses
Total expenses comprise staff costs, other operating expenses and the special levy and contributions to the Single Resolution Fund (SRF) and Deposit Guarantee Fund (DGF). It does not include
‘advisory and other restructuring costs-organic’, or any restructuring costs relating to the Voluntary Staff Exit Plan, or any restructuring costs relating to NPE sales. ‘Advisory and other restructuring
costs-organic’ amounted to €3 mn for 1Q2020 (compared to €8 mn for 4Q2019). Restructuring costs relating to NPE sales amounted to €3 mn for 1Q2020 (compared to €10 mn for 4Q2019).
Restructuring costs relating to the Voluntary Staff Exit Plan amounted to Nil for 1Q2020, compared to €81 mn for 4Q2019
Group Financial Results for the quarter ended 31 March 2020
Glossary & Definitions
76
Total income Total income comprises net interest income and non-interest income (as defined)
Total loan credit losses, impairments
and provisions
Total loan credit losses, impairments and provisions comprises loan credit losses (as defined), plus (provisions)/reversal of provisions for litigation, claims, regulatory and other matters plus
(impairments)/reversal of impairments of other financial and non-financial assets
T2 Tier 2 Capital
Underlying basis This refers to the statutory basis after being adjusted for certain items as explained in the Basis of Presentation
Write offs
Loans together with the associated loan credit losses are written off when there is no realistic prospect of future recovery. Partial write-offs, including non-contractual write-offs, may occur when it is
considered that there is no realistic prospect for the recovery of the contractual cash flows. In addition, write-offs may reflect restructuring activity with customers and are part of the terms of the
agreement and subject to satisfactory performance
yoy Year on year change
Group Financial Results for the quarter ended 31 March 2020
Disclaimer
77
This document contains certain forward-looking statements which can usually be identified by terms used such as “expect”, “should be”, “will be” and similarexpressions or variations thereof or their negative variations, but their absence does not mean that a statement is not forward-looking. Examples of forward-lookingstatements include, but are not limited to, statements relating to the Group’s near term and longer term future capital requirements and ratios, intentions, beliefs orcurrent expectations and projections about the Group’s future results of operations, financial condition, expected impairment charges, the level of the Group’s assets,liquidity, performance, prospects, anticipated growth, provisions, impairments, business strategies and opportunities. By their nature, forward-looking statementsinvolve risk and uncertainty because they relate to events, and depend upon circumstances, that will or may occur in the future. Factors that could cause actualbusiness, strategy and/or results to differ materially from the plans, objectives, expectations, estimates and intentions expressed in such forward-looking statementsmade by the Group include, but are not limited to: general economic and political conditions in Cyprus and other European Union (EU) Member States, interest rateand foreign exchange fluctuations, legislative, fiscal and regulatory developments and information technology, litigation and other operational risks. Should any one ormore of these or other factors materialise, or should any underlying assumptions prove to be incorrect, the actual results or events could differ materially from thosecurrently being anticipated as reflected in such forward looking statements. The forward-looking statements made in this document are only applicable as from thedate of publication of this document. Except as required by any applicable law or regulation, the Group expressly disclaims any obligation or undertaking to releasepublicly any updates or revisions to any forward looking statement contained in this document to reflect any change in the Group’s expectations or any change inevents, conditions or circumstances on which any statement is based.