Nancy Ann Baldwin 3511 Zuck Road Erie, Pa. 16506

(814) 602-6139 navecky62@msn.com

PROFESSIONAL SUMMARY: Results driven business professional with an A.S. Business Administration degree

with excellent administrative support, customer relations, communication, management, and leadership skills.

Proficient in MS Word, Excel, PowerPoint, and Outlook.

EDUCATION

Major: Business Administration, Associate of Science GPA: 3.84 06/2014 to 05/2016

Edinboro University of Pennsylvania, Edinboro Pa.

WORK EXPERIENCE

Erie Insurance Group, Erie, Pa., Personal Lines Support Spct. I /Processing Clerk 06/2016 to Present (contingent employee, Volt Information Sciences, Inc.)

Process information from various source documents with 99% accuracy

Achieving 100% success meeting department deadlines

Experienced with Erie Insurance software including main frame system and EGCF Proof completed letters and forms for accuracy and insert proper enclosures as necessary

Distribute mail and reports according to established schedules and deadlines

Categorize and process documents for the processing clerks Research policy holder information to complete excel reports

Perform various clerical activities including but not limited to data entry, typing, sorting paperwork, and reports, and other correspondence as required

Crossmark, Erie, Pa., Retail Data Collection Associate 08/2016 to Present

Collect display and promotional information from designated retail stores Scan UPC codes via hand-held device with established procedures

Complete assignments and transmit data according to Crossmark deadlines Toni & Guy Hairdressing Academy, Erie, Pa., Director of Education, Instructor, 01/2006 to 06/2014

Supported front desk operations, greeted customers, received and distributed correspondence

Directed calls to appropriate department, received and returned messages on a multi -line system

Scheduled appointments for the admissions department, student clinic and seminars

Prepared budgets, calculated cost per student ratios and purchased materials

Processed, reconciled and tracked purchase orders and controlled inventory

Maintained confidential documents and files

Recognized analytic thinker with the capability to resolve customer issues in a proactive manner

Demonstrated ability to analyze situations to provide optimal results

Presented theory and practical lessons to a diverse student body with a 99% past rate

Nancy Ann Baldwin Page 2

TL Cutters Salon, Erie, Pa., Hair Designer 11/2005 to 05/2006

Identified new opportunities and applied new concepts to improve job performance Implemented a marketing campaign to create new business and to increase existing business Developed time management methodologies to improve schedule Worked independently to increase sales volume which resulted in an increase of 10% revenue growth Contributed to business volume by increasing sales 20% for the company

East Coast Salon Services, Monroeville, Pa., Interim Manager/ Sales Associate 02/2004 to 05/2005

Managed staff, hired and trained new employees Performed daily procedures using a POS system, maintained and updated customer files, managed

inventory control, and prepared business reports Supported Sales Manager, outside Sales Consultants, Corporate Educators and the Western Division

Sales Office by facilitating customer orders to increase revenue

Focus Hair Design, Murrysville, Pa., Hair Designer 02/2002 to 05/2004

Evaluated customer needs with extensive consultations and performed specialized service Received cash payments, credit authorizations and prepared sales slips for accounts receivable and

payable

Marconi Communications, Warrendale, Pa., Regional Account Representative 08/2000 to 07/2001

Managed database on a Siebel system Identified new business relationships as part of a team to generate revenue for broadband solutions

Increased lead generation by 30% by managing new business leads, quote generation, and cold calling

Created marketing scripts for the enterprise, service provider, and vertical markets Developed sales strategies that directly increase seminar attendance by 50%

PROFESSIONAL BUSINESS COURSES

Edinboro University, Essential Computing (MS Office Suite), Wealth/Money Management, Accounting I & II, Business & Professional Communication, Fundamentals of Management and Marketing, Business

Law I, Business in Society, and Principles of Microeconomics and Macroeconomics The Pacific Institute, Investment in Excellence and Success Strategies for Effective Colleges and Schools