BALANCING LIFE’S ISSUES, INC.

Dynamics of Change Management

Question of the day?

How comfortable are you dealing with organizational change or any change?

Objectives

Help you as managers know what to expect during times of organizational change.

Provide you with tools and strategies for working through some of the challenges you are likely to face.

Agenda Topics

• Challenges• Counteracting Helplessness• Phases• Myths• Resiliency• Taking Care of Yourself

• Next Steps

Challenges During Organizational Change

Reactions you might have to the changes:

“I hate this.”“I don’t agree with this.”“I feel just as insecure as everyone else.”“What is the right way to be in this

situation?”

The IndividualThe Individual Others Become…Others Become…

Person tries to organize (control) everything in their environment

Withdrawal, withholding information.

Closing off all discussion.Ceases cooperatingBecome very criticalInvolve others negatively

and unproductively

Totally overwhelmed, unable to take action

Cling to pastRomanticize about the

good old daysUnable to focusTotally withdrawn

Counteracting Helplessness

Phases

• Denial

• Resistance

• Commitment

• Exploration

What is denial about?

Denial is the defense avoid facing a difficult situation.

UncertaintySkepticismSuspicionAnger

Resistance

Recognize team members as individualsInformation People want transparencyAcceptance feelings and responsesIs my jobReassurance of your support

Myths

• It takes a year to go through the stages.

• All stages are the same.

• All people deal with each cycle the same.

Attitude Phases

• Positive

• Negative

• Neither/Neutral

• How do you tell?

o Words you use

o Are you setting new goals?

o How do you feel?

Find something good that will come from this change and

focus on that.

Exploration

• Become a learner

• Become creative

• Will power – you can do it!

• Stay motivated

o What drives you?

o What are your needs?

• What are your wants?

Taking Care of Yourself During Times of Change

• Good Nutrition

• Exercise

• Laugh, laugh, laugh

• Talk

• Cut whining to 7 minutes or less

Next Steps

• Getting stuck/grieving

• Going in circles

• Unwilling to learn

• Fear

Resources

Avoiding Repetitive Change Syndrome – by Erica Abrahamson

Which Way Should You Downsize in a Crisis? – by Christopher Zatzick, Mitchell L. Marks and Roderick D. Iverson

The Rhythm of Change by Quy Nguyen and Henry Mintzberg

Article: In With the New –by Mitchell Lee Marks, Wall Street Journal May 24, 2010

BALANCING LIFE’S ISSUES, INC.

Dynamics of Change Management