balanced diversity - which practices for which change?
DESCRIPTION
At TFT12, I spoke about how successfully embedding change into organisational culture is one of the biggest challenges we face whether the change be in organisational structure, processes, people, geography, technology and so on. It proposed the adoption of a new and innovative framework, which provides a portfolio approach to embedding change. The framework provides a balanced approach using a wide range of practices. It is the adoption of a diverse set of practices within a balanced portfolio - (A Balanced Diversity) – that is required to achieve sufficient penetration and traction that will ensure successful organisational change. You can read the white paper here. At TFT13, I will take it a stage further and place the framework into a context of an organisational change methodology to ensure that the right practices for the change in hand are selected. No change is the same and therefore the practices employed to enable a successful outcome will be different for each change. This presentation will reveal the knowledge that must be gathered and the questions that must be answered to ensure the right practices are chosen and how that can be accomplished.TRANSCRIPT
© Macanta Consulting 2013 Balanced Diversity
Karen Ferris Director, Macanta Consulting
Balanced Diversity
Which Practices for Which Change?
© Macanta Consulting 2013 Balanced Diversity
© Macanta Consulting 2013 Balanced Diversity
Portfolio Approach
© Macanta Consulting 2013 Balanced Diversity
© Macanta Consulting 2013 Balanced Diversity
Our Methodology
© Macanta Consulting 2013 Balanced Diversity
DARE Methodology
Discover
Assemble
Realise
Embed
BA
LAN
CE
D D
IVE
RS
ITY
A P
ortfo
lio A
ppro
ach
to O
rgan
isat
iona
l Cha
nge
© Macanta Consulting 2013 Balanced Diversity
DISCOVER
Understand the change
Understand the organisation
© Macanta Consulting 2013 Balanced Diversity
ASSEMBLE Change management team
Sponsorship structure
Sponsors and stakeholders Readiness assessment
© Macanta Consulting 2013 Balanced Diversity
REALISE
© Macanta Consulting 2013 Balanced Diversity
EMBED
© Macanta Consulting 2013 Balanced Diversity
Case Study
© Macanta Consulting 2013 Balanced Diversity
The Situation
• Lack of buy-in • Reverting to old ways of working • Disillusionment • Frustration • Apathy • Isolated acceptance
© Macanta Consulting 2013 Balanced Diversity
Before
© Macanta Consulting 2013 Balanced Diversity
Selection Criteria • Is it most likely to solve the problem / issue or address
the opportunity? • Does it match the culture of the organisation / target
audience? • Does it address the needs of the target audience? • Does it address the stage of behavioural change of
the target audience? • Are the skills available to carry out the practices? • Can the skills be obtained (internally or externally)? • Is there time? • Are resources available (financial, people, materials,
logistics, supporting systems etc)?
© Macanta Consulting 2013 Balanced Diversity
After
© Macanta Consulting 2013 Balanced Diversity
• Recognise (ENGAGE)
• Allocate resources (SIGNAL)
• Customise (COMMUNICATE)
• Create new roles (ASSIGN)
• Assign responsibility to senior leadership (ASSIGN)
• Train (TRAIN)
• Monitor / track (ASSESS)
• Scan (LEARN)
• Learn from failure (LEARN)
• Reflect (LEARN)
• Trigger (RAISE AWARENESS)
• Champion (CHAMPION)
• Ask (INVITE)
© Macanta Consulting 2013 Balanced Diversity
The Results
• Recognition of need to change • Modelling of desired behaviours • Involvement • Show of commitment • Increased capability • Achievement of goals and objectives • Foundation for the next change cycle
© Macanta Consulting 2013 Balanced Diversity
Summary
• Use the framework for all types of changes • Use it within a change management
methodology e.g. DARE • Ensure a balanced portfolio approach • Choose a diversity of practices • Use it for each change • Revisit on a regular basis
© Macanta Consulting 2013 Balanced Diversity
Email: [email protected] Website: www.macanta.com.au
www.karenferris.com Twitter: @karen_ferris Facebook: http://www.facebook.com/MacantaConsulting Mobile: +61 (0)425 728 498