bala report
TRANSCRIPT
8/4/2019 Bala Report
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ON JOMENTOR NAME
MENTOR EMP ID 01824A
MENTOR'S LNIDMENTEE NAME
COMPETENCY NA GTS-SD
TECHNOLOGY Storage
OJT START DATE: 6/8/2011
Case 1
Knowledge Base Referred
1 pool x
23 Tools
4 Call5 Remote connectivity
Case 2
Case 3
Case 4
Case 5
Case 6
Case 7
Case 8
Case 9
Case 10
Siva prasad kamisetty
Siva Kamisetty/India/IBM@IBMINBalaparameswaran jeyaraman
Sl No.
Project,hilton
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SHADOW - Daily Activity MNo of Cases Reviewed
MENTEE EMPID 08160c
MENTEE LNIDHistorical Cases
Open Cases
Skill Level Trainee
OJT END DATE:
Call Barging/Monitoring Problem Solving Approach
the way work was being done
To make the work done
Service line focal Representing on behalf of the service l To get access to several tools
arameswaran jeyaraman /India/IBM@I
Get the ip address for connectivity
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8/6/2011
aster1
8/6/11
OBSERVATIONS
Rhythm, Blue, Jazz, SME
Participate in call regarding issue
BMIN
Based in memphsis-fab A,B(cisco-6),orlando-fab A,B(brocade-2)Maximo , dcfm , navisphere
Accessing for dcfm , svc master console
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ON JOB SMENTOR NAME
MENTOR EMP ID 01824A
MENTOR'S LNIDMENTEE NAME
COMPETENCY NA GTS-SD
TECHNOLOGY Storage
OJT START DATE: 6/8/2011
Case 1
Knowledge Base Referred
1 INVENTORY HILTON
2 DATA CENTRE MEMPHSIS3 DATA CENTRE ORLANDO
4 ORLANDO STORAGE BOX5 MEMPHSIS STORAGE BOX
Case 2
1 ARCHITECTURE HILTON ORLANDO
2 ARCHITECTURE HILTON MEMPHSI
Case 3
1 CHANGE REGARDING LUN SHARIN
2 ATTENDED THE CALL
Case 4
Case 5
Case 6
Case 7
Case 8
Case 9
Case 10
Siva prasad kamisetty
Siva Kamisetty/India/IBM@IBMINBalaparameswaran jeyaraman
Sl No.
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HADOW - Daily Activity MasNo of Cases Reviewed
MENTEE EMPID 08160c
MENTEE LNIDHistorical Cases
Open Cases
Skill Level Trainee
OJT END DATE:
SAN INVENTORY FOR THE ACCOUNT HILTON
Call Barging/Monitoring Problem Solving Approach
Monitoring clients data's
ARCHITECTURE HILTON
SAN CONNECTIVITY
SAN CONNECTIVITYCHANGE AND CALL BY MENTOR
Check change tracker
arameswaran jeyaraman /India/IBM@I
Two fabrics for redundency Two fabrics for redundency
Look for server's wwpns
Focal informed the issue regarding missiSend san request form including wwpns, se
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9/6/11
ter1
OBSERVATIONS
Each fab 3 switches and backup switches exist
TWO 3PAR ONE HP STORAGE BOX CONNECTED TO SERVERS AS VMWARE WINDOWS LINU
BMIN
Two data centres in Memphsis and orlando
Each fab 1 switch exist eg:- brocade 48000
3PAR , HP , CXCX, DMX , CLEERANAS, HP
Dmx and cx storage box connected to linux and windows servers through 2 cisco director
HBA wwpns of the servers were not included in change tracker
rver name field
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HP AIX THROUGH BROCADE 48000 AND WITH ISCSI
s
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ON JOB SMENTOR NAME
MENTOR EMP ID 01824A
MENTOR'S LNIDMENTEE NAME
COMPETENCY NA GTS-SD
TECHNOLOGY Storage
OJT START DATE: 6/8/2011
Case 1
Knowledge Base Referred
1 Tools
2 Customer specific tool3 Different teams involved in Hilton
4 Work flow
Case 2
1 Service level agreement
23
4
Case 3
1 Incident2 Change
3 Problem
Case 4
Case 5
Case 6
Case 7
Case 8
Case 9
Case 10
Siva prasad kamisetty
Siva Kamisetty/India/IBM@IBMINBalaparameswaran jeyaraman
Sl No.
Serv 1 / Serv 2Serv 3
Serv 4
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HADOW - Daily Activity MasNo of Cases Reviewed
MENTEE EMPID 08160c
MENTEE LNIDHistorical Cases
Open Cases
Skill Level Trainee
OJT END DATE:
Ticket management tools
Call Barging/Monitoring Problem Solving Approach
Server team will ask storage team to
Service level agreement
Mutual understanding between IBM and client
Critical callNormal
Different types of management
Handle the incidentHandle the change
Handle the problem
arameswaran jeyaraman /India/IBM@I
Maximo tool
Maximo tool
Maximo toolmaximo tool
Maximo tool
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10/6/11
ter1
OBSERVATIONS
Native tool managed by Hilton, FMCStorage team, server team, operational, SAP
Severity levels
Should be attended within 15 minutes1 day
No limit
BMIN
Maximo, bmc remedy and manage-now
Ex: XXXX server, 100GB lun, Raid 5 and FC disk
Eg: the ticket comes as IN20011Eg: the ticket comes as CH20011
eg: the ticket comes as PR20011
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ON JOB SMENTOR NAME
MENTOR EMP ID 01824A
MENTOR'S LNIDMENTEE NAME
COMPETENCY NA GTS-SD
TECHNOLOGY Storage
OJT START DATE: 6/13/2011
Case 1
Knowledge Base Referred
1 Handling an Incident
2 Contacting the End-user3 Handle a priority 1 incident
4 Handle an incorrectly assigned inc5 Cancel an incident
Case 2
Case 3
Case 4
Case 5
Case 6
Case 7
Case 8
Case 9
Case 10
Siva prasad kamisetty
Siva Kamisetty/India/IBM@IBMINBalaparameswaran jeyaraman
Sl No.
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HADOW - Daily Activity MasNo of Cases Reviewed
MENTEE EMPID 08160c
MENTEE LNIDHistorical Cases
Open Cases
Skill Level Trainee
OJT END DATE:
Call Barging/Monitoring Problem Solving Approach
Contact the end user for additional Inf Invoke the IBM Major Incident process.
ident
arameswaran jeyaraman /India/IBM@I
Incident Managent
Using the Maximo tool we handle the i
Use the maximo tool to reassign the inUse the maximo tool
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13/06/2011
ter1
OBSERVATIONS
If the end user is reached at the first attempt, we have to update the work log with clientAs mention in the SLA we have to respond quickly. Resolve it by following the handle an i
Locate the incident record which is requested and update the work log with reason cancel
BMIN
Based on the SLA we have to handle the incidents. We should update the work-log accord
If we know the correct work group reassign it and update the work log as misassigned. If
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the work log with call client failed. If the client is not reached after 3 attempts we have to
log.
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update it as resolved
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ON JOB SMENTOR NAME
MENTOR EMP ID 01824A
MENTOR'S LNIDMENTEE NAME
COMPETENCY NA GTS-SD
TECHNOLOGY Storage
OJT START DATE: 6/13/2011
Case 1
Knowledge Base Referred
1 Handle a problem
23
45
Case 2
Knowledge Base Referred
1
23
45
Case 3
Knowledge Base Referred
1 SVC
23
45
Case 4
Case 5
Case 6
Case 7
Case 8
Case 9
Siva prasad kamisetty
Siva Kamisetty/India/IBM@IBMINBalaparameswaran jeyaraman
Sl No.
Sl No.
misassigned ticket handling
Sl No.
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Case 10
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HADOW - Daily Activity MasNo of Cases Reviewed
MENTEE EMPID 08160c
MENTEE LNIDHistorical Cases
Open Cases
Skill Level Trainee
OJT END DATE:
Ism problem management service
Call Barging/Monitoring Problem Solving Approach
Call Barging/Monitoring Problem Solving Approach
Look into the description
Call Barging/Monitoring Problem Solving Approach
arameswaran jeyaraman /India/IBM@I
Using maximo
Misassigned ticket
Creating a vdisk and mapping
Create the vdisk according to the requ
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14/06/2011
ter1
OBSERVATIONS
RCA performed. if known problem, select the solution from the existing solution database
OBSERVATIONS
Warm transfer to the appropriate group
OBSERVATIONS
BMIN
Create a vdisk from an mdisk group and map it to the host.
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mention the cause and take appropriate action, finally resolving it
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ON JOB SMENTOR NAME
MENTOR EMP ID 01824A
MENTOR'S LNIDMENTEE NAME
COMPETENCY NA GTS-SD
TECHNOLOGY Storage
OJT START DATE: 6/13/2011
Case 1
Knowledge Base Referred
Case 2
Case 3
Case 4
Case 5
Case 6
Case 7
Case 8
Case 9
Case 10
Siva prasad kamisetty
Siva Kamisetty/India/IBM@IBMINBalaparameswaran jeyaraman
Sl No.
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HADOW - Daily Activity MasNo of Cases Reviewed
MENTEE EMPID 08160c
MENTEE LNIDHistorical Cases
Open Cases
Skill Level Trainee
OJT END DATE:
Call Barging/Monitoring Problem Solving Approach
arameswaran jeyaraman /India/IBM@I
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16/06/2011
ter1
OBSERVATIONS
BMIN
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ON JOB SMENTOR NAME
MENTOR EMP ID 01824A
MENTOR'S LNIDMENTEE NAME
COMPETENCY NA GTS-SD
TECHNOLOGY Storage
OJT START DATE: 6/13/2011
Case 1
Knowledge Base Referred
1 BCBS(medical health company)
2 BCBS Boston Infrastructure3
4 EMC(basics)5
Case 2
Knowledge Base Referred
2
34
5
Case 3
Case 4
Case 5
Case 6
Case 7
Case 8
Case 9
Case 10
Siva prasad kamisetty
Siva Kamisetty/India/IBM@IBMINBalaparameswaran jeyaraman
Sl No.
BCBS Hingham infrastructure
Creation of 3 lun`s(1TB,1TB,2TB)
Sl No.
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HADOW - Daily Activity MasNo of Cases Reviewed
MENTEE EMPID 08160c
MENTEE LNIDHistorical Cases
Open Cases
Skill Level Trainee
OJT END DATE:
Call Barging/Monitoring Problem Solving Approach
Chose the Raid group
Call Barging/Monitoring Problem Solving Approach
arameswaran jeyaraman /India/IBM@I
Navisphere
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ter1
OBSERVATIONS
OBSERVATIONS
BMIN
Two Data centers in Boston and Hingham
Two Cisco MDS Switches, 6Clariion boxes, 1 DMX box and two backup library2 Cisco MDS Switch,dmx box,clariion box and backup storage library
clariion(to manage tools used-navisphere,unisphere,navicli),Symmetrix(to manage tools-SIn a particular raid group select the raid type and a particular drive type and mention the
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MC,symmcli,EMC control counter),nas boxcapacity of lun we want to create.
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ON JOB SMENTOR NAME
MENTOR EMP ID 01824A
MENTOR'S LNIDMENTEE NAME
COMPETENCY NA GTS-SD
TECHNOLOGY Storage
OJT START DATE: 6/13/2011
Case 1
Knowledge Base Referred
1
23
4
Case 2
Knowledge Base Referred
1
23
45
Case 3
Case 4
Case 5
Case 6
Case 7
Case 8
Case 9
Case 10
Siva prasad kamisetty
Siva Kamisetty/India/IBM@IBMINBalaparameswaran jeyaraman
Sl No.
3PAR(orlando)
Allocating lun to the serverAfter allocating luns to server
Options available in svc
Sl No.
EMC Symmetrix
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HADOW - Daily Activity MasNo of Cases Reviewed
MENTEE EMPID 08160c
MENTEE LNIDHistorical Cases
Open Cases
Skill Level Trainee
OJT END DATE:
Call Barging/Monitoring Problem Solving Approach
Event monitoring Connect using RDP through the IP add
San volume controller console
Call Barging/Monitoring Problem Solving Approach
According to the change request
arameswaran jeyaraman /India/IBM@I
Call from os team that there are totally 56 luns viewed on the server
Creation and mapping a lun from DMX to a Director port
Creation and mapping a lun from D
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ter1
OBSERVATIONS
Support data, naming convention, 3PAR connectivity in Hilton
OBSERVATIONS
BMIN
Created 7 luns and allocated to server. This is because there is no multipathing software installed on the server
Managing cluster, nodes. working with vdisk ,copy services , service and maintenance
How lun is created and how that lun is mapped
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ON JOB SMENTOR NAME
MENTOR EMP ID 077284
MENTOR'S LNIDMENTEE NAME
COMPETENCY NA GTS-SD
TECHNOLOGY Storage
OJT START DATE: 6/24/2011
Case 1
Knowledge Base Referred
1
23
45
Case 2
Case 3
Case 4
Case 5
Case 6
Case 7
Case 8
Case 9
Case 10
Siva kamisetty
Lakshmi S Thota/India/IBM@IBMINBalaparameswaran jeyaraman
Sl No.
EMC clariion health checks and raising
Unisphere to manage clariion
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HADOW - Daily Activity MasNo of Cases Reviewed
MENTEE EMPID 08160c
MENTEE LNIDHistorical Cases
Open Cases
Skill Level Trainee
OJT END DATE:
Call Barging/Monitoring Problem Solving Approach
arameswaran jeyaraman /India/IBM@I
a call
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ter1
OBSERVATIONS
came to know about collecting error log, and working with powerlink to contact EMC support
Logged into management console and accessed unisphere manager by providing the authentication
Observed clariion array selection
Creating Raid group , lun and storage groupConnecting lun to storage group and assigning to host
BMIN
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etails
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ON JOB SMENTOR NAME
MENTOR EMP ID 077284
MENTOR'S LNIDMENTEE NAME
COMPETENCY NA GTS-SD
TECHNOLOGY Storage
OJT START DATE: 6/24/2011
Case 1
Knowledge Base Referred
1 Newell Rubbermaid
2 Ticketing tool3 Inventory
4 Architecture5
Case 2
Knowledge Base Referred
1 Cisco switch
23 San volume controller
45
Case 3
Knowledge Base Referred
1
23
45
Case 4
Case 5
Case 6
Case 7
Case 8
Case 9
Lakshmi s thota
Lakshmi S Thota/India/IBM@IBMINBalaparameswaran jeyaraman
Sl No.
Sl No.
XIV
Ds 8k
Sl No.
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Case 10
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HADOW - Daily Activity MasNo of Cases Reviewed
MENTEE EMPID 08160c
MENTEE LNIDHistorical Cases
Open Cases
Skill Level Trainee
OJT END DATE:
Call Barging/Monitoring Problem Solving Approach
Call Barging/Monitoring Problem Solving Approach
`
Call Barging/Monitoring Problem Solving Approach
arameswaran jeyaraman /India/IBM@I
Hard ware and software maintanence for the san devices
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ter1
OBSERVATIONS
Impact tool
OBSERVATIONS
OBSERVATIONS
BMIN
TL : Sureshnath Reddy, Focal: Lakhsmi S thota
Two sites POK and STL POK- pough Keep site , STL – saint louis
POK site -( 2 cisco switches , one ds 8700 , one SVC with 4 nodes ) . STL site ( 2 cisco swit
Mds 9513 , fabric manager and device manager
Xiv cli and gui , xivsd001 and 002mg12145 -cf8 , svc console
Ds 8700 , dscli
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ches , 2 XIV , 1 SVC with 4 nodes ).
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ON JOB SMENTOR NAME
MENTOR EMP ID 077284
MENTOR'S LNIDMENTEE NAME
COMPETENCY NA GTS-SD
TECHNOLOGY Storage
OJT START DATE: 6/24/2011
Case 1
Knowledge Base Referred
1 Connectivity
2 Options in socks3
4 Connecting5
Case 2
Knowledge Base Referred
1 Support hardware and software in
2 Issues in the hardware and softwa3
45
Case 3
Knowledge Base Referred
1 In hand contact information
23
45
Case 4
Case 5
Case 6
Case 7
Case 8
Case 9
Lakshmi s thota
Lakshmi S Thota/India/IBM@IBMINBalaparameswaran jeyaraman
Sl No.
Procedure to connect the ds box
Sl No.
Sl No.
Onsite support
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Case 10
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HADOW - Daily Activity MasNo of Cases Reviewed
MENTEE EMPID 08160c
MENTEE LNIDHistorical Cases
Open Cases
Skill Level Trainee
OJT END DATE:
Connectivity procedure documentation to access customer N/W
Call Barging/Monitoring Problem Solving Approach
Support hardware and software information
Call Barging/Monitoring Problem Solving Approach
ormation
re about sites
Call Barging/Monitoring Problem Solving Approach
arameswaran jeyaraman /India/IBM@I
Inhand contact information for all storage vendors
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ter1
OBSERVATIONS
OBSERVATIONS
Collecting entire information about the data center
Call to IBM SERV and IBM will support for all devices
OBSERVATIONS
Collected all information
Collected details for every site .
BMIN
Socks by entering the ip address
Run script , view socks , cgg view / edit host file , socks wizard , switch servers1.Open the socks and run script 2. activate the site 3. open the REMOTE DESKTOP CONN
Putty cli or gui
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ECTION 4. enter the ip address , username , password
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ON JOB SMENTOR NAME
MENTOR EMP ID 077284
MENTOR'S LNIDMENTEE NAME
COMPETENCY NA GTS-SD
TECHNOLOGY Storage
OJT START DATE: 6/24/2011
Case 1
Knowledge Base Referred
1 Management servers information
2 Naming convention information3 Alert configuration setup informati
4 Information on FC, GM ,MM5
Case 2
Case 3
Case 4
Case 5
Case 6
Case 7
Case 8
Case 9
Case 10
Lakshmi s thota
Lakshmi S Thota/India/IBM@IBMINBalaparameswaran jeyaraman
Sl No.
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HADOW - Daily Activity MasNo of Cases Reviewed
MENTEE EMPID 08160c
MENTEE LNIDHistorical Cases
Open Cases
Skill Level Trainee
OJT END DATE:
Information on Storage devices
Call Barging/Monitoring Problem Solving Approach
on
arameswaran jeyaraman /India/IBM@I
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ter1
OBSERVATIONS
Collected .Collected information ( call home )
Collected all details
BMIN
All the luns are allocated to SVC and SVC will provide VDISK to servers, ds8700 – HMC & S
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VC – sspc
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ON JOB SMENTOR NAME
MENTOR EMP ID 077284
MENTOR'S LNIDMENTEE NAME
COMPETENCY NA GTS-SD
TECHNOLOGY Storage
OJT START DATE: 6/24/2011
Case 1
Knowledge Base Referred
1 CISCO
23 SVC
4 DS8K 5
Case 2
Knowledge Base Referred
1
23
45
Case 3
Case 4
Case 5
Case 6
Case 7
Case 8
Case 9
Case 10
Lakshmi s thota
Lakshmi S Thota/India/IBM@IBMINBalaparameswaran jeyaraman
Sl No.
XIV
Sl No.
Created luns in SVC
Adding new HBA and allocating lu
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HADOW - Daily Activity MasNo of Cases Reviewed
MENTEE EMPID 08160c
MENTEE LNIDHistorical Cases
Open Cases
Skill Level Trainee
OJT END DATE:
Health checks
Call Barging/Monitoring Problem Solving Approach
Change did in project
Call Barging/Monitoring Problem Solving Approach
arameswaran jeyaraman /India/IBM@I
s to the that server
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ter1
OBSERVATIONS
Check on temperature sensors , power supplies, fans , clocks.
Monitor -> events , system and statists
OBSERVATIONS
BMIN
Check logs on syslog( 1. severe events and 2. since reboot)Check on nodes and service and maintanence ( A. run maintanence procedures B. analys
Checking status on servers, fbvol, ioport , ddm's
Creating vdisk ,maping vdisk to host
Zoning in cisco(FM) , create luns in SVC and allocate to server
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is error log).
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ON JOB SMENTOR NAME
MENTOR EMP ID
MENTOR'S LNIDMENTEE NAME
COMPETENCY NAME
TECHNOLOGY
OJT START DATE:
Case 1
Knowledge Base Referred
1
23
45
Case 2
Case 3
Case 4
Case 5
Case 6
Case 7
Case 8
Case 9
Case 10
Sl No.
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HADOW - Daily Activity MasNo of Cases Reviewed
MENTEE EMPID
MENTEE LNIDHistorical Cases
Open Cases
Skill Level
OJT END DATE:
Call Barging/Monitoring Problem Solving Approach
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ter0
OBSERVATIONS
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ON JOB SMENTOR NAME
MENTOR EMP ID
MENTOR'S LNIDMENTEE NAME
COMPETENCY NAME
TECHNOLOGY
OJT START DATE:
Case 1
Knowledge Base Referred
1
23
45
Case 2
Case 3
Case 4
Case 5
Case 6
Case 7
Case 8
Case 9
Case 10
Sl No.
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HADOW - Daily Activity MasNo of Cases Reviewed
MENTEE EMPID
MENTEE LNIDHistorical Cases
Open Cases
Skill Level
OJT END DATE:
Call Barging/Monitoring Problem Solving Approach
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ter0
OBSERVATIONS
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MENTO
MENTOR NAME
MENTEE NAME
TECHNOLOGY
Best
1
23
45
6
7
89
10
11
1213
1415
Evaluation1 2
Poor Below Average
TECHNICAL SKILLS
Sl. No.
OV(To be evaluat
PROCESSKNOWLEDGE
PROBLEM SOLVINGAPPROACH
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EVALUATION
COMPETENCY NAME
SKILL LEVEL
Practises ( To be shared by Mentor)
3 4 5
Average Good Excellent
X
X
X
ERALL RATINGd by Mentor for each mentee)
Rating
Scale 1 - 5
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