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BAGGAGE

Introduction

This document provides an overview and outlines the baggage policy for Etihad Airways.

Policy

Guests travelling on Etihad Airways are entitled to carry checked baggage and cabin baggage in accordance with the ticketed fare choice. Applicable checked baggage allowance shall be shown on the virtual coupon record.

Maximum weight and dimensions:

• To/From Brazil, Canada and the USA: 158cm (50X70X38)

• To/From all other destinations: 207cm (45X72X90). Each item shall not exceed 32kg

• Baggage that exceeds the limits and dimensions shall only be processed through Etihad Cargo.

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Notes:

• No discretionary waivers shall be offered at the airport above the allowed baggage allowance.

• For through journeys where guests travel partly in First/Business class and partly in Business/Economy class, the free baggage allowance for each portion of the trip shall be that applicable to the class for which the fare is paid.

• A guest paying First/Business fares shall be entitled for the baggage allowance even if they are accommodated in a lower cabin.

• Involuntarily rerouted guests shall receive the free baggage allowance applicable to the cabin of service for which tickets were originally issued.

1) Etihad Guest Tickets

*Note for Etihad Guest Silver Members: Applicable only on Economy Breaking Deals or Economy Saver Fare Choices on a journey with a general baggage allowance policy. The benefit will not be applicable for any other itinerary or fare choice.

Weight concept Markets: journeys between the Gulf Cooperation Council (GCC) and the Indian Subcontinent (ISC) GCC: The UAE, Bahrain, Kuwait, Oman, Qatar, Saudi Arabia ISC: India, Bangladesh, Pakistan, Sri Lanka, Nepal Piece Concept Markets: all other journeys

Members of the Abu Dhabi Government Employee Travel Programme shall receive an additional allowance of 5kgs. This extra baggage allowance does not apply if the members are flying to/from destinations where the piece concept applies.

2) Infant Baggage allowance In addition to free baggage allowance in all three cabins, a guest is permitted to check in a fully collapsible stroller/pushchair or infant cot/car seat subject to availability of space.

Weight Markets 10 kg

Piece Markets 1 bag of 23 Kg

3) Hand Baggage (carry-on) allowance

The allowances below are for all Fare Choices. Each item must not exceed dimensions of 111cm (40X50X21)

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Infant Cabin Baggage When an infant is carried in either a carrycot or car seat the following items may be carried free Of charge, provided the total weight excluding the infant does not exceed 5kg.

• Bedding

• Napkins

• Feeding Bottles

• Sufficient food for the journey

Bulky Baggage for Cabin Stowage If a guest wishes to carry onboard the aircraft, baggage of bulky or fragile nature, they may do so by blocking an additional seat. The guest shall be charged for the carriage of such baggage at a rate equivalent to the normal full one way adult guest fare for the zone of service used by the guest between the points the baggage is to be carried (Ref: Cabin Baggage- Extra seat procedure). The maximum weight of any baggage carried under this arrangement shall not exceed 75 kg per seat. The guest’s free baggage allowance shall not be taken into account when assessing charges under this arrangement.

Procedure for Carriage of Liquids, Aerosols, and Gels This procedure is laid down in order to comply with ICAO, LAGs recommendations and to give clear instruction on how to control the introduction of liquids into the cabins of Etihad Aircrafts to prevent any acts of unlawful interferences.

All liquids, aerosols and gels, being carried within hand-baggage, cannot be in containers of more than 100 milliliters in size. In addition, all of the containers shall have to fit within a 1 liter transparent and re-sealable plastic bag. However exemptions are granted for LAGs which are needed during the journey, either for medical purposes or to meet special and essential dietary needs. When required to do so, the passenger or staff member should provide proof of authenticity of the exempted liquid.

4) Carry-on Items

Guests on all cabins are allowed to carry with them onboard the following classified as carry- on items apart from the permitted cabin baggage allowance.

• Handbag, pocket book or purse

• Overcoat, wrap or blanket

• Umbrella or walking stick

• Small camera and / or binoculars

• A reasonable amount of reading matter for the flight

• Infant food for consumption during the flight

• Infant carry basket / carry cot

• Braces or prosthetic devices (provided the guest is dependent on them)

• Briefcase or portable PC which is not being used as a container for transportation of articles, regarded as baggage — exception: laptop - not to be activated without flight crew knowledge / concurrence.

• Mobile phone — exception: not to be utilized during flight

When for operational reasons there is no space in the cabin to accommodate carry-on items, such items may be carried in the hold of the aircraft provided such items shall be considered as checked baggage and no excess baggage charge shall apply.

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5) Prohibited Articles

Prohibited Articles within the Aircraft Cabin (may be accepted as Checked Baggage) Guests are not permitted to carry the following articles into a security restricted area or the cabin of an aircraft, but can be accepted as checked baggage. The prohibited articles for carriage as checked baggage are not allowed within the cabin as well.

• Pointed/edged weapons and sharp objects like knives, scissors etc.

• Blunt instruments like sporting bats, martial arts equipment etc.

• Skate Boards

Prohibited Articles for carriage as Checked Baggage

• Guns, Firearms and Weapons including toy guns

• Explosives and flammable Substances

• Chemical and Toxic substances

6) Excess Baggage Charges

Rates apply depending on markets using weight or piece methods and are calculated based on the following four zones of travel:

• Airport Rates for Piece Concept Markets

*Extra Option for Economy Class-Increase the weight of one free bag from 23kg to 32kg

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• Airport Rates for Weight Concept Markets

Etihad Airways offers a 30% discount on the rates above for pre-purchased excess baggage through the Manage My Booking service on etihad.com and 20% discount on pre-purchase through Contact Centres or Etihad Retails offices. This discount is applicable for all excess baggage purchased before 24 hours of travel. Excess baggage rates are filed in the Sabre system and are automatically applied when ancillaries are selected and Electronic Miscellaneous Document (EMD) is issued.

Examples:

Excess Baggage in Amadeus GDS

Step 1:

Create a booking

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Step 2:

EGSD/VEY -------���� EMD Service List for EY

Step 3:

SRAVSC-C/0C2 ---------------���� Entry to book 20 Kg excess baggage

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Step 4:

Auto Pricing with FXG and the TSM record

The agent needs to enter only Form of payment with TMI/FP-CASH and issue the EMD with TTM/RT.

Excess Baggage in Sabre/Abacus GDS

Step 1:

Create a booking

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Step 2:

Price for 10 KG excess baggage

Step 3:

Store the fare

Step 4:

The final entry to issue the EMD

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Excess Baggage in Travelport GDS

Step 1:

Create a booking

Step 2:

Price for 10 KG excess baggage

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Step 3:

Store the fare

Step 4:

Review booked Ancillaries

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• For EMD-A, first issue the TKT. and then following final entry to issue the EMD.

• EMDI/P1/IC 6079901954437 (TKT Number)

7) Excess baggage rate calculation for OAL

• Baggage Rules

Excess baggage charges where Interline and Codeshare itineraries are involved is governed by IATA Resolution 302 which states that the Most Significant Marketing Carrier (MSMC) rule is used to determine correct baggage allowances and charges.

Below are the guide lines for determining the MSC in regard to itineraries involving Interline Flights:

• For travel between two or more IATA TC areas, the carrier operating the first sector that crosses from one area to another.

• For travel between TC Sub-Areas, the carrier operating the first sector that crosses between one sub-area to another

• For travel within a TC Sub-Area, the carrier operating the first international sector

Applicable free baggage allowance is automatically updated on the ticket when it is issued.

Exceptions: Airlines do have the option to follow the baggage policy as per Most Signification Operating Carrier (MSOC). In such cases, tickets shall reflect the baggage allowance as per the rules of the operating carrier.

• Excess Baggage rate calculation

Excess baggage rate calculation is made as given below. An Electronic Miscellaneous Document (EMD) cannot be issued for itineraries involving other airlines as EMD is not yet Interlineable and hence guests are advised to pay and a manual Excess Baggage Ticket (EBT) is issued at the airport.

a) Excess Baggage rate calculation for Weight concept

Where Etihad Airways is the Most Significant Marketing Carrier (MSMC), apply the Etihad excess baggage rates as per the excess baggage rates table shown above for the entire journey.

Where another airline (interline) is the MSMC, the other carrier’s excess baggage rule should apply. Since the rates offered by other carriers are not automated, apply 1.5% of the highest IATA (YY) economy class one way fare per kilogram for the entire journey as per the IATA ruling.

Example

Ticket on EY stock (607) booked on operating carrier (interline) – (MSMC 9W)

Apply 1.5% of the highest IATA (YY) economy class one way fare per kilogram for AUH-BOM

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b) Excess Baggage rate calculation for Piece concept

When Etihad Airways checks-in the guest, always apply the excess baggage charges as per Etihad table.

Procedure

The below procedure shall be followed to calculate excess baggage charges:

Step 1: Determine the Most Significant Marketing Carrier (MSMC) Step 2: Check baggage allowance/ excess baggage charges of MSMC Step 3: Issue a manual Excess Baggage Ticket (EBT) with applicable rate

Example for weight concept: A guest is travelling on EY from AUH-BOM and 9W from BOM-BKK with 5kg excess baggage, holding a 9W document.

Carriage of Sporting Equipment

a) Below equipment is accepted as ‘cargo only’ due to handling difficulties:

• Canoes

• Vaulting Poles

• Kayaks

b) Below equipment is accepted as checked baggage and charged the applicable excess baggage rate if in excess of the free baggage allowance:

• Scuba Equipment (refer point E)

• Golfing Equipment (refer point E)

• Snow Skiing Equipment

• Paddle Skis

• Hiking Equipment

• Wind Surfer

• Wind Surfer Kites

• Surfing Kites

• Surfing Equipment

• Bicycle

o Bike has to be packed in a protective case or bag o Pedals have to be removed or fixed inwards o Handlebars have to be fixed sideways in line with the crossbar o Tyres have to be deflated to reduce the risk of damage

• Fishing Equipment

• Hunting Rifles

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• Bowling Equipment

• Saddles

• Archery Equipment

• Backpacks

• Boogie Boards/ Skate Boards

• Shooting Equipment(Sporting Firearms)

• Snow-Boarding Equipment

c) Film Equipment For cameras, film, lighting and sound equipment charge applicable excess baggage rate if in excess of checked baggage allowance. Prior arrangement with station of departure is preferable due to its bulky nature.

d) Musical Instruments To be accepted as checked baggage only. Charge the applicable excess baggage rate if in excess of checked baggage allowance.

For guests who wish to carry their musical instruments along with them in the cabin, an extra seat can be purchased.

d) Wheelchairs Incapacitated guests may carry one wheelchair and/or other assisting devices free of charge. Acceptable dimensions and batteries of wheelchair are as follows:

Height – 120cm (47 inches) Weight – 60 kgs Lithium battery operated – 1 battery at 300Wh or if multiple each 160Wh Wet cell operated – Inform guest that the battery needs to be removed and packed separately. If the height and/or weight exceeds above measurements, contact Etihad Airways and check if acceptable on the aircraft that the guest intends to fly on. e) Golfing & Scuba Diving Equipment

• Weight concept and Piece concept

Golf equipment and Scuba Diving equipment is accepted as checked baggage and described as:

One set of golfing/scuba diving equipment each consisting of 1 golf bag (containing golf clubs and 1 pair of golf shoes) OR (Scuba Diving Set) weighing maximum of 15kgs to be accepted as checked baggage free of charge up to 15kg in addition to the ticketed checked baggage allowance.

Where the journey involves interline travel carriage on the Etihad sectors shall be as stated above while charges on the other airline sectors shall be as per the standard IATA procedure.

Guests who carry a second set of golfing equipment or exceed 15kgs in one bag shall be charged the normal excess baggage charge if it exceeds the ticketed baggage allowance.

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Lost Baggage

Guests who have arrived at their destination and whose baggage has been lost/delayed or damaged or not arrived must report to Baggage Service Desk before they leave the customs hall. Once they have given all the necessary information a passenger report shall be made and they shall be given a file number. This file number is required for any status checks/follow-ups to be carried out on a file.

If the guest has left the station where the report was filed, they can contact the nearest Etihad Airways airport office (provided that the incident is reported earlier).