BACK OFFICE BASICS FOR LAWYERSMichael Fariello

SOFTWAREWHAT YOU SHOULD CONSIDER

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TYPES OF SOFTWARE

System Software

Software that is dedicated to managing the computer itself, such as the operating system, file management, etc.

Application Software

Applications that enable the user to complete tasks such as creating documents, spreadsheets, databases, online research, sending email, etc.

On-Premise Software

Software that is installed and operates from a firms in-house server or computer system.

Cloud-Based or SaaS

A distribution model that delivers software applications over the Internet. Users can access these applications from any location that has an Internet connection.

INSTALLED VS SAASInstalled▪ You “Own It”

▪ Client pays for upgrades, enhancements, maintenance

▪ Custom work requires software developers & additional charges

SAAS▪ You “Lease It”

▪ Upgrades, enhancements, maintenance, & included

▪ Configurable to Firms Needs

▪ Contact Flexibility

WHAT SOFTWARE DO I NEED▪ Research Tools

▪ Billing

▪ Accounting

▪ CRM

▪ Document Management

API - APPLICATION PROGRAMMING INTERFACE

ACCOUNTING + BILLING = SUCCESS

ANALYTICSWHY THIS IS IMPORTANT

ANALYTICS▪ What Should I Capture?

▪ How Do I Capture It?

▪ What Do I Do With it?

WORKFLOWWHAT IS THIS AND HOW IT CAN WORK FOR YOU

DOCUMENT AUTOMATION▪ Contracts

▪ Invoices

▪ Letters

▪ Wills

Increased Revenue

Rapid Turnaround

OCR – WHAT IS IT?▪ Optical Character Recognition

OCR – MAILROOM CASE STUDY▪ Legacy Process ▪ Scan & Route 300 Pieces of

Mail▪ 3 People & Redundant Entry▪ 9 Hours Per Day

▪ New Process - OCR▪ 66% Reduction Time

Allocated▪ Reduced Errors▪ Streamline Billing

LOST TIME▪ Day : 10%

▪ Week : 4 Hours

▪ Month : 15 Hours

GROWING PAINSHOW TO MAKE THE MOST OUT OF YOUR TIME AND FUNDING

GROWTH CHALLENGES▪ Cost to Hire▪ 20% of Salary

▪ Time to Hire▪ 23 Days (Glassdoor 2014)▪ 29 Days (WSJ 2016)

▪ Office Space▪ $20 Per Square Foot

HOW DO I GROW MY FIRM WITHOUT INCURRING ADDITIONAL OVERHEAD?▪ Billing

▪ Accounting

▪ E-Discovery

▪ Staffing

▪ Marketing