APRIL 29, 2019

The 2019 Baby Safety Shower sponsored by Barren County, Caverna and Glasgow Family Resource and Youth Service Centers and TJRH had a great turnout last week at the T.J. Health Pavilion. Each mother who was present received a gift. A special thank you to Kellie Gearlds and Rhonda Pitcock for taking their time to educate the new moms in our community.

BABY SAFETY SHOWER

SERVICE EXCELLENCEAwards

DO YOU KNOW SOMEONE WHO EXEMPLIFIES THE VALUES AND

STANDARDS OF THE T.J. PLEDGE?

Nominate your fellow co-workers for one of the TJRH Service Excellence Awards. You may pick up a form outside the hospital cafeteria, print the one in the back of this newsletter, or you can also submit it online via the T.J. Intranet.

Award winners are announced monthly. Thank you for helping us to recognize our employees who strive for Service Excellence!

MAYMay 4: Run for the Roses @ Beaver Trail Park

May 10: Relay for Life Survivor Dinner @ Glasgow High SchoolMay 28: Heartcode Session BLS @ 7:30 - 8:30 a.m. ACLS @ 8:00 - 9:30 a.m. PALS @ 9:30 - 11:00 a.m.

If you have an important date or event that should be added,please email it to mollie.felkins@tjsamson.org.

T.J. PATIENT ENCOUNTERS4/20/19 - 4/26/19:

8,0184/13/19 - 4/19/19:

7,935Save 15% with the code SAVE15. Valid until 5/5.

Shop now at: https://www.dell.com/mpp/tjsamson

-or-

Email your dedicated sales rep: Spencer_Smith@Dell.com

Dell Computer Savings Event

The Oncology Department is selling raffle tickets for this basket filled with some great summer items. It includes:

Llama planter with succulent plant, bird house, bird feeder with seed, hummingbird feeder with nectar, flower pot with Lady Bug hanger, 3 galvanized planters in a galvanized tray, 3 pair of garden gloves, galvanized garden sign, resin garden sign and wood garden sign, children’s water can with garden tools, mason jar table tiki torch, cookie jar, garden knee pad, bunny welcome figure, 3 resin owls (faith, hope, love), welcome garden flag, garden hand tools (trowel, rake), all in a galvanized ice bucket.

Tickets are $1.00 each or 6 tickets for $5.00. We will draw the winner at the Barren County Relay for Life Survivor dinner.

We ask any other departments that would like to help us raise funds for the American Cancer Society please do so! If your department wants to get together a basket, we can draw for that at the dinner as well. Any help would be greatly appreciated to assist in this wonderful cause! Contact Michelle Wood at mmwood@tjsamson.org

for more information.

Summer Basket Raffle Tickets

ATTENTION ALL T.J. REGIONAL HEALTH EMPLOYEES:

Once again the TJRH Employee Engagement Survey is upon us. It will be available starting May 6th for three weeks. Look for more information in next week's newsletter.

EMPLOYEE ENGAGEMENT SURVEY

Monday - Friday: 8 to 4

20% OFF MOST ITEMS. NEW ARRIVALS INCLUDED.

April is Occupational Therapy month and we are so thankful to have all these amazing OTs at T.J.! Common occupational therapy interventions include helping children with disabilities to participate fully in school and social situations, helping people recovering from injury to regain skills, and providing supports for older adults experiencing physical and cognitive changes. Thank you for all that you do!

(From left to right: Samantha Smith, Shara Page, Christie England, Sierra Nacole Fields, Kevin Priddy, Jill Thomerson, Brittany Taylor, Jordan Strother, Karin Foster, Stephanie Smith and Hayley Thorpe. Not pictured: Alanna Thornbury)

National Occupational Therapy Month

Congratulations to our T.J. employees who won 1st place gross score last week in the Carol Bailey Memorial Golf Scramble benefiting Community Medical Care. Great job!

From left to right: Bart Logsdon, Ryan Harris, Luke Fisher and Chad Fisher.

CAMP BEGINS June 3, 2019Rates per week:

Members ($95.00) Non-Members ($110.00)

Field Trips included!

Upon registering you MUST provide: - Immunization records

- Pay a $30.00 one time Supply Fee- Pay at least one week in advance

- YMCA Summer Camp Form filled out

According to the values of the T.J. Pledge, we collaborate by:• Valuing our self and every coworker as an equal part of tone

great team working together• Treating others in a way that I would like to be treated• Participate only in conversations that are courteous, respectful,

and reflect positively on my teammates and TJ Regional Health• Foster a calm and pleasant atmosphere, and refrain from

gossip rumors, and insults• Speak honestly, seek truth, and act with integrity towards my

teammates• Value the uniqueness and expertise that each team member

contributes to the whole• Meet the need of the moment regardless whether or not it is

considered part of my job.

The following is a portion of the submission that received about Joe:

"At the Women’s Conference a few weeks ago, it was noticed that one of our department tables was missing some brochures and rack cards that they had left in their area. We called the Courier number and Joe was working that day. We asked if he could please pick those up and deliver to us in the Cave City Convention Center. As always, Joe was happy to do it! In just minutes it seemed, we had the materials that the team needed. I know it disrupted Joe’s day and his schedule to do that for us so quickly, but you’d never know it. He had a wonderful smile on his face as always!

Congratulations to this month’s Service Excellence Award Winners!

Congratulations to DEBBIE and JOE, and THANK YOU for the excellent service you provide to your

patients at TJRH every day!If you would like to nominate someone for a Service Excellence Award, you may fill out a nomination form on the intranet, print the form in this

newsletter, or pick up a form outside the cafeteria.

JOESTURGEON

has been selected as the April winner of the TJRH Service Excellence Award for COLLABORATION!

DEBBIEJOLLY

has been selected as the April winner of the TJRH Service Excellence Award for COMMUNICATION!

According to the values of the T.J. Pledge, we communicate by:• Smiling at everyone• Always introducing our self, our role, and our purpose• Using body language, eye contact, and tone of voice that shows

respect in every interaction• Following the 10/5 rule: Always acknowledging people at 10 feet

away with a smile and always greeting people at 5 feet away• Escorting any customer in need to their destination.

Debbie was recognized for showing these qualities and more when dealing with customers. The following is the submission that was received about Debbie:

"When I think about traits listed on the TJ Pledge, I think of my friend and co-worker Debbie Jolly. She treats others like she would like to be treated and values every co-worker as an equal part of one great team. One of the several “C”s that she excels in is communication. She is excellent in traits such as allowing her smile to be heard over the phone line, or discreetly tempering the way she speaks to accommodate every individual’s communication style. She will take that extra moment to ask how someone is doing instead of just transferring their call with a click. Don’t we always notice, even on a subliminal level, the employee who goes the extra mile to do these things? I know our patients do, and Debbie delivers that extra ounce of effort with every call she receives, every single day. Her kindness, patience, and professional integrity shine through when you observe her efforts to care for the members of our community. I can’t think of many people whom I feel deserve to be recognized for their efforts in communication more than Debbie Jolly. "

Service Excellence Awards

WeeklyPrayer Service

A weekly prayer service will be held at T.J. Samson on Thursday mornings. The next prayer service will take place on Thursday, May 2 at 9 a.m. in the hospital chapel near the ICU waiting room. Greg Houchens, Hospital Chaplain, will lead the service each week. All interested employees are invited to attend.

BOUNTY OF THE BARRENS FARMERS' MARKET

The next Farmer's Market on the Square will be held this Saturday, May 4 from

8:00 A.M. - 12:00 P.M.

They will now be held weekly.

CHAMPION CHEST

The Champion Chest now includes massage gift certificates!

15 tokens = 15 minute massage25 tokens = 30 minute massage

Congratulations to Sherry Wilson for winning the NCAA Tournament Challenge put on by the Marketing Department. Sherry was the only person who entered the contest that had Virginia as the winner. Way to go!

Mothers Day Massage Special$35 One Hour Massage Session

Purchase Certificates for $35 for a One Hour Massage from May 1 to May 10. Must be purchased by a T.J. employee, but anyone may use them. Purchase your gift certificates in Outpatient Rehab at the Pavilion with cash, check, debit/credit or payroll deduction. Email Anne Hodges or Mark Quigley for more information.

The May Service Excellence Awards will be given for Cooperation and Change

If you know someone that excels in these areas, nominate them for a Service Excellence Award.

Last week, we recognized National Medical Laboratory Professionals Week, an annual celebration of the medical laboratory professionals and pathologists, who play a critical role in every aspect of health care at T.J. Regional Health. These individuals often work behind the scenes to support our patients, employees, and physicians, but are crucial to the delivery of high quality, safe, accurate care. We are thankful to have them as part of the T.J. Team!

National Medical Laboratory Professionals Week

You’re Invited to Make Wishes Come True!

What? Volunteer Wish Granter Training

When & Where?

Friday, May 17, 6pm-8pm *Central Time* TJ Health Pavilion

310 N. L Rogers Wells Blvd Glasgow, KY 42141

Why?

Wish Granting Volunteers are at the heart of every wish; building relationships with our

wish kids and their families, working with our staff to do some behind-the-scenes planning, maintaining communication, and ultimately,

fulfilling the child’s one true wish!

Together, we create life-changing wishes for children with critical illnesses.

Two Wish Granters are needed to grant every child’s wish. Come to training on your own, or, bring a

friend! Contact the Make-A-Wish® Ohio, Kentucky and Indiana Volunteer Team to sign up!

Volunteer Team

maw

volunteers@oki.w

ish.org

614-763-6247

Volunteer Team

maw

volunteers@oki.w

ish.org

614-763-6347

Volunteer Team

maw

volunteers@oki.w

ish.org

614-763-6247

Volunteer Team

maw

volunteers@oki.w

ish.org

614-763-6247

Volunteer Team

maw

volunteers@oki.w

ish.org

614-763-6247

Volunteer Team

maw

volunteers@oki.w

ish.org

614-763-6247

Volunteer Team

maw

volunteers@oki.w

ish.org

614-763-6247

Volunteer Team

maw

volunteers@oki.w

ish.org

614-763-6247

2019 SURVIVOR DINNERIf you are interested in volunteering with this event, please contact Amy Stephens in our oncology department at Ext. 5893 or by email at astephens@tjsamson.org.

Our guest speaker this year will be Dan Klein, author of My 3:59.

Although, this is not a traditional Relay for Life, The American Cancer Society still encourages individuals and groups of people to continue to form teams and raise money which can be donated by mailing a check directly to the American Cancer Society OR you may turn it in at this year’s event.

We encourage anyone who is interested to join us in our FIGHT TO WIN!!!!For questions, please call 270-659-5893.

Run for the Roses

Presented by T.J. Regional Health & Fit for Life Health and Wellness Centerfor all T.J. Regional Health Employees and their Families

1.5 Mile Walk / RunMay 4, 2019

7 to 8 a.m. • Beaver Trail Park • GlasgowRegistration: 7 a.m. • 1.5 Mile Race Time: 7:30 a.m.

A $100 Hibbett Sports Gift Card will be awarded to the first place employee runner and first place employee walker.

Each employee participant will receive a stamp on their Wellness Card.

Come kick off Derby Day with our "Run For The Roses" 5K Run/Walk. Runners, we'd love to see you don your fanciest Derby hat and attire for our race, beginning at 8:30 AM. Children 10 & under are invited to bring your own stick horses for a Mini-Derby before the race at 8:15 AM. Race will begin & end at Highland Elementary. All racers will be entered to win a set of 4 Walt Disney World One-Day Park Hopper Tickets; drawing will be conducted during the race Awards Ceremony following the race.

We look forward to seeing you in the Winner's Circle!

Please note that in order to receive complimentary race shirt, all entrants must be registered by April 26th.

Use code TeamTJ for $5 off your registration fee!

https://runsignup.com/Race/KY/Glasgow HighlandsBetaRunForTheRoses

Start Time: 8:30am CDT

End Time: 9:30am CDT

Price: $35.00 Race Fee + $3.00 SignUp Fee

Registration: Registration ends May 4, 2019 at 8:05am CDT

Highland Elementary Junior Beta Club Run for the Roses

On Tuesday April 23rd, the first Excel class was completed. For the past three weeks, we have had the privilege of having Charles Massey and Chasey Jessie, both students at Barren County High School, help us to learn Excel skills. Thank you to the participants who attended. The following completed the training. Cynthia Page, Katrina Walker, Faye Jessie, Diane Sneed, LaVelda Faull, Elaine Carter, Connie Sizemore, Brittany Trent, Tiffany Morris, Angela Blair, Tosha Garmon, Missy Potter, Lisa Barlow.

Be on the lookout for additional trainings in the future!

EXCEL CLASS GRADUATES

Tuesday, April 30th 10:00am & 5:30pm

T.J Health Pavilion Community Center

Trainings will last one hour

FREE AND OPEN TO THE PUBLIC!

Registration Required

Free Kits are available to those who pre-register. Supplies are limited

Barren, Hart & Metcalfe Counties ASAP Program will be hosting a FREE opioid overdose and narcan administration training for all first responders and community members in Barren, Hart & Metcalfe Counties.

If you have questions or to register contact Katie Shepard, Program Coordinator KY ASAP kshepard@tjsamson.org or 270.659.5528

SPONSORED BY:

Wednesday 05/01/2019

Steak Tips with Gravy, Chicken Parmesan, Buttered Noodles, Garlic Butter Roasted Potatoes, Grilled Asparagus, Sautéed Greens and Mushrooms, and Strawberry Shortcake

● Soup of the Day: Corn Chowder

TJ CAFÉ MENU

For outside orders, please call ahead and we will happily prepare your lunch for you to pick up..270-651-4248

Friday 05/03/2019

Chicken Minis, Turkey Burger, Garlic Parmesan Fries, Macaroni and Cheese, Zucchini Wedges, Mixed Grilled Veggies, and Assorted Cupcakes

● Soup of the Day: Beef and Bean Chili

Thursday 05/02/2019

Fried Pork Chops with Gravy, Rosemary Roasted Chicken, Mashed Potatoes, Cornbread Stuffing, Fresh Green Beans, Steamed Carrots, Dinner Rolls, and Pineapple Cake with Cream Cheese Frosting

● Soup of the Day: Broccoli Cheddar

Monday 04/29/2019

Philly Cheese Steak Sloppy Joes, Popcorn Shrimp, Potato Wedges, Lima Beans, Roasted Broccoli and Cauliflower, Grilled Cabbage, and Peach Cobbler

● Soup of the Day: Chicken and Rice Soup

Tuesday 04/30/2019

Hot Honey Chicken Tenders, Lemon Baked Fish, Hashbrown Casserole, Buttered Corn, Apple Kale Coleslaw, Snap Peas, Cornbread, and Banana Bread Brownies

● Soup of the Day: Pinto Beans

Thursday 05/02/2019

Chicken Caprese Sandwich with Pesto Potatoes

Tuesday 04/30/2019

Grilled Hawaiian Ham and Cheese with Chips

Wednesday 05/01/2019

Italian Sub with Roasted Italian Veggies

APPLE TOO @ The Pavilion

Friday 05/03/2019

Frito Chili Pie

Monday 04/29/2019

Potato Soup with Loaded Cornbread Muffin

employee DISCOUNTS

Go to the T.J. Intranet and click on Beech Bend which is located under Consignment Tickets. This will direct you to the Beech Bend website: www.beechbend.com. Enter the following code (in all capital letters) for discounted Beech Bend tickets: TJREGIONAL

Discount Regular Admission: $32.99 (54” and up)Discount Senior (60+) or Child (54” or less): $29.99

Go to the T.J. Intranet and click on Holiday World which is located under Consignment Tickets. This will direct you to the Holiday World website: HolidayWorld.com/FunClub. Enter the following information for discounted Holiday World tickets:

Username: Holiday863 Password: World863 Check website for pricing information.

Go to the T.J. Intranet and click on Louisville Zoo which is located under Consignment Tickets. This will direct you to: LouisvilleZoo.org/ticketclub where you will be able to purchase discounted tickets. The coupon code is: tjsamson

General Admission: Save a minimum of $2 per ticket.

Membership: Save $5. This Frequent Fun Pass provides free admission and parking during regular hours for 12 months.

Go to the T.J. Intranet and click on Kentucky Kingdom which is located under Consignment Tickets. This will direct you to the Kentucky Kingdom website: https://www.kentuckykingdom.com/groups/fun-club/

Choose “Fun Club Company Discount Tickets”. Select the number of tickets you’d like to purchase and choose Add to Cart. Next, enter the following code (in all capital letters) for discounted Kentucky Kingdom Tickets: KKHB18

Discount Regular Admission: $39.95 (Regular Price: $54.95)

2019

All discounted tickets must be purchased in advance on the website of the park you wish to visit. Enjoy these great summer savings!

AAACorporate Discount: $40 for 2 people for 14 months. Call

Cindy Piascik at 216.644.2988 to complete application on phone.

AT&TReceive 25% off base rates. (Excludes Unlimited Plans.)

AUTO SPA COMPLEXReceive $2 off the $20 or $28 car wash.

AWARDS, INC.Receive 15% off gift items. (Excludes trophies & plaques.)

BAILEY GIBSON SERVICE DEPT.Receive 15% off service.

BLUEGRASS CELLULARReceive 15% off basic service.

BOUTIQUE 218 AT JORDAN'S SALON Receive 10% off clothing at Boutique 218.

ENTERPRISEUse this corporate code for a discount: XZ58A71

Discounts vary, contact Enterprise for specific details.

EXTREME FITNESSIndividual: $21 Family: $26 Key Card: $10

FREDDY'SReceive 10% off your total on T.J. Tuesdays.

GARCIA'SReceive 10% off carryout order - employee's meal only.

LAWLESS ORTHODONTICSReceive a $500 discount.

LONG JOHN SILVERS / A&WReceive 20% off regular-priced purchase.

MARCO'S PIZZAReceive 30% off regular-priced purchase

for delivery and carryout.

NEW CENTURY BUFFETReceive 10% off (T.J. employee's meal only).

PAPA JOHN'S PIZZA35% Off Pizza Order Code: TJ35

Reg. menu prices. Online, call-in and in-store orders.

RALPHIE'S FUN CENTERReceive free shoe or skate rental.

SERENITY SALON & SPAReceive 15% off salon services.

SHOGUN BISTROReceive 10% off your food purchase.

SIDELINES CASUAL DININGReceive 10% off your purchase.

SWEETHEART BAKERYReceive 10% off your purchase.

T.J. CAFEEmployee discount in employee cafeteria.

T.J. GIFT SHOPReceive 10% off your purchase.

Payroll deduction available for employees.

WITTY'S COMPLETE CAR CAREReceive $5 off lube/oil/filter change.

WORKOUT ANYTIMEFirst month free • $15 Basic Individual Plan

$25 Premium Individual Plan • $35 Friends & Family (2 ppl)

YMCAJoining fee is waived. 15% discount monthly.

T.J. employees receive discounts at the following Glasgow businesses by showing your T.J. name badge.

Rev. 4/15/19

EMPLOYEE DISCOUNTS

If you are aware of other discounts that T.J. employees receive, please email mollie.felkins@tjsamson.org.

Employee Donation Form Payroll Deduction Authorization/One Time Gift

I understand my donation will be made to the T.J. Community Mission Foundation to advance the Love Makes a House a Home campaign to support the Shanti Niketan Hospice Home, its programs and/or endowment. Employee Name: __________________________________________ Home Address: __________________________________________ __________________________________________ Phone: __________________________________________ Email Address: __________________________________________ Social Security Number: __________________________________________ Employee Number: __________________________________________

PAYROLL DEDUCTION Please deduct the following amount from each paycheck: $__________

My gift is a: ☐ 5 year contribution ☐ 3 year contribution

☐ 2 year contribution ☐ 1 year contribution I agree that my gross pay will be reduced by the amount of my deduction as indicated above. In the event a new Employee Deduction Authorization Form is not executed on or before the next year-end, this form shall be deemed to continue in force for the next succeeding year. Employee Signature: ____________________________________ Date: _______________ ONE TIME GIFT

Please accept my one time gift: $__________ (check attached) Make check payable to: T.J. Community Mission Foundation

Primary Care Pod A: 270.651.6791Dr. Mallory • Megan Bow, APRN • Pat Spears, APRN

Primary Care Pod B: 270.659.5870Dr. Gilson • Dr. Miller • Dr. Neuhaus • Dr. Turner

Primary Care Pod C: 270.659.5885Dr. A. Campbell • Dr. Jessie Matney • Jessica Miller, APRNHaley Pace, APRN

Cardiology: 270.659.5970Dr. Nair • Dr. Rajan • Dr. V. Reddy • Dr. SalifuLisa DuCoff, APRN • Nancy Jo Houchens, APRNAshley Robertson, APRN • Heather Bull, APRN

Gastrointestinal Clinic: 270.659.3398Dr. SuhGeneral Surgery: 270.659.5945Dr. Klapheke • Dr. Marion • Dr. SaridakisGynecology & Obstetrics: 270.659.5865Dr. Craddock • Dr. Dirig • Dr. Thorpe • Nellie Bell, APRNCasey Sacia, APRN Nephrology: 270.659.5965Dr. S. Reddy • Marissa Howard, APRN

310 N.L. Rogers Wells Blvd., Glasgow • Call 270.651.1111 for general information.

T.J. Health Cave City Clinic: 270.773.2111Paula West, APRN • Ty Bowles, APRN

T.J. Health Columbia: 270.384.4753 T.J. Health Columbia Clinic: 270.384.0451Patricia Doolin, APRN • Eric Townsend, APRN T.J. Health Columbia Primary Care: 270.384.4764Dr. Kiteck • Kandace Webster, APRNCardiology: Dr. Rajan OB/GYN: Maggie Stanley, APRN, CNMPediatrics: Alisha Risen, APRNPulmonary: Dr. Kummerfeldt • Laura Howard, APRNAmanda Parsons-Cole, APRNSleep: Kim Bowman, APRN

T.J. Health Edmonton Clinic: 270.432.4800 Dr. Dunn • Connie Prostko, APRN • Khabeer Abdul, APRN

T.J. Health Greensburg Clinic: 270.973.5439 Pediatrics: Alisha Risen, APRN

Neurology & Sleep Medicine: 270.659.5945Dr. Koury

Oncology: 270.659.5890 Dr. Modi • Melanie Isbell, APRN • Sydni Burton, APRN

Pain Management: 270.659.5945Dr. Bahadur

Pulmonology: 270.659.5835Dr. Kummerfeldt • Dr. Waheed

Urology: 270.659.5965Dr. Wiatrak

Urgent Care at the Pavilion: 270.659.5555Dialysis: 270.659.5580Laboratory: 270.659.5584Pavilion Pharmacy: 270.659.5599Radiology: 270.659.5570Rehab Services: 270.659.5660Respiratory: 270.659.5540Women’s Imaging: 270.659.5591

T.J. Health Russell Springs Clinic: 270.858.3636 Latasha Gilpatrick, APRN • Nikki Loy, APRN

T.J. Health Tompkinsville Clinic: 270.487.0720 Teresa Sheffield, APRN OB/GYN: Maggie Stanley, APRN, CNM

T.J. Home Health & Hospice: 270.651.4430T.J. Long Term Care Team: 270.651.4451 Dr. A. Kiser • Stacey Hiser, APRNMicah Tracy, APRN • Pat Spears, APRNT.J. Samson Community Hospital:270.651.4444T.J. Samson Family Medicine: 270.651.4797Dr. House • Dr. Fisher • Dr. Clouse • Dr. AkhouriT.J. Sleep Clinic: 270.651.1888 Dr. Turpen • Kim Bowman, APRN • Amy Thornbury, APRNT.J. Smoking Cessation Clinic: 270.659.5835Laura Howard, APRN • Amanda Parsons-Cole, APRNT.J. Wound Care: 270.651.4325 Walmart Clinic: 270.678.3278Tiffany Frye, APRN • Tracy Taylor, APRN

T.J. HEALTH PAVILION

ADDITIONAL SERVICE LOCATIONS

4/29/19

For Office Use Only: Department Director Approval: __________________________ HR Approval: _________________________________________

TJRH Service Excellence Award Nomination Form

Nominee’s Name (please print):_____________________________________ Date: _____________________

Nominee’s Department:____________________________ Nominee’s Supervisor:_______________________

Choose One:

Hospital Pavilion Columbia Clinics

Clinic Location:_______________

Choose Area(s) of service that the nominee consistently delivers service that reflects T.J. Regional Health’s Service Excellence standards of:

Compassion Cooperation Collaboration Communication Change Champion

Provide a detailed description of how the nominee exemplifies the standards listed on the pledge. Refer to T.J. Pledge for standards of behavior. Please be sure to provide specific examples of service.

Would you like to remain anonymous?______________

If no, please provide your name: ___________________________________________

MISSIONT.J. Regional Health will promote and provide for the health and wellness of the communities we serve and the healthcare professionals who serve them.

VISIONT.J. Regional Health will utilize available resources to anticipate and exceed the healthcare needs of the region with a focus on quality and compassion.

CORE VALUES• Service• Excellence• Responsive• Vision• Innovation• Compassion• Ethics

I WILL SHOW COMPASSION: see all patients, family members, visitors,

coworkers, physicians, and anyone else at T.J. as my customerrecognize that each and every interaction I have at

T.J. Regional Health mattersshow kindness and compassion towards my

customers at all timesbe sensitive to the personal and private needs of

every customer

I WILL COOPERATE WITH OTHERS: maintain zero tolerance for abusive behaviorlisten and be willing to accept fault when I make a

mistakenever underestimate the power of an apologyrefrain from blame and judgmentbring a sense of calm to stressful situations

I WILL COLLABORATE WITH OTHERS: value myself and every coworker as an equal part of

one GREAT team working togethertreat others in a way that I would like to be treatedparticipate only in conversations that are courteous,

respectful, and reflect positively on my teammates and T.J. Regional Healthfoster a calm and pleasant atmosphere, and refrain

from gossip, rumors, and insultsspeak honestly, seek truth, and act with integrity

towards my teammatesvalue the uniqueness and expertise that each team

member contributes to the wholemeet the need of the moment, regardless of whether

or not it is considered part of my job

I WILL COMMUNICATE: smile - at everyonealways introduce myself, my role, and my purposeuse body language, eye contact, and tone of voice

that shows respect in every interactionfollow the 10/5 rule: always acknowledging people at

10 feet away with a smile and always greeting people at 5 feet awayescort any customer in need (visitors, patients) to

their destination

I WILL ADAPT TO CHANGE: be a part of the solution when I am presented with a

challengeembrace change and set the example for those

around meaccept openly when there are changes that T.J.

Regional and/or I have no control overmanage the expectations of others by explaining

duration and next steps as often as needed

I WILL BE A CHAMPION: serve with passionview myself as an owner of T.J. Regional Health and

act accordinglytake responsibility for the physical appearance of

T.J. Regional Health, including my work areago out of my way to daily thank and compliment my

customers and coworkersdare to make a difference and be exceptionalconstantly try to improve myself and T.J. Regional

Healthspeak positively about T.J. Regional, while at work

and in public places outside of work

T.J. PLEDGE