Management : Perspectives for Managers

BA 700

40182

BA700 3

BA700 1.5

22 BA 700

n~U6nwtJ5h : 14 lV6jH%llsM 2536

BA 700 31

34 BA 700

Federal Express

BA 700 3 7

3 8 BA 700

40 BA 700

BA 700 4 1

n~J’Ylwq5/k : 15 i%mN 2539

BA 700

BA 700 43

flylwg~h : 22 i%alRN 2539

BA 700

BA 700 45

npinwp% : 29 5up)77md 2539

BA 700

BA 700 47

BA700

BA 700 4 9

l fll5U~~15Ul~tt~Ut~~~~t~UHl (Walk Around Management)

l nl5U’s~l5JluuUU~u~~~~~~~~~~~~a~ (Tight-loose management)

0 lrriuun”nl5u3nl5u1u~fl~~fll~~~~

l Empowerment NKd~l~fll5fi’nfll5~&~ : %a~~lL’iblUlRGl

l ~~~ttn"aQUfll5~~nl5t~u~~~l~t~~t~~~ (Total Quality Management:TQM)

0 nl5l~~uu~5~~n~t~~flal~t~~t~~ (Benchmarking)

0 Benchmarking :nlut~on~nriaauw'Ufvl5

l Benchmarking :muthi6wiaoun15d%d~U~1U~n15~5ii~(1)

l Benchmarking :nlUlbon'tnbianUnl5~~U~~U~U~nl5~5~~ (2)

l Benchmarking :nlUtA"on~nM'aoUnl5~5'u~qUoUR'nl5g5~il(3)

l Benchmarking :nlutflon'ln~~ounl5~~u~~u~u~nl5~5~~ (4)

l Benchmarking :nlutkNihkEIunl5d~ud~u~u~nl5q5~~(5)

l Benchmarking :nlUt5ion'tnrianUnl5~~~~U~U~nl5~5~~ (6)

l Benchmarking : nlUl~Qn~n~~Qunl5~~U~~UQU~nl5~5~~ (7)

l Benchmarking :nlUtR"antnu'aoUnl5~~U~~U~u~nl5~5~~ (8)

l tR~~~Unl5t~f~U~5:~n~l~ORalUt~Ut~R (Benchmarking)

l ~l5U~~l5l~8fl?lu~~~~~lu~55~ (Creative Thinking)

l un~uu~~~s'u~lnnl5~s'ua~aulnouA'nl5 (Downsizing)(l)

l Unt~uM~Ttili'uolnnl5~s'uAnau7nnJA'nl5 (Downsizing)(2)

l Un~uu~r~~Uillnn75~~U~~~~l~~U~nl5 (Downsizing) (3)

l U~t~~~n"~~~U~lnnl5~~U~~~~l~~U~nl5 (Downsizing)(4)

l Unl~~~nd~~~U~lnnl5~~U~~~~l~Qu~nl5 (Downsizing) (5)

50 DA700

BA 700 5 1

52 BA 700

n~UL?lW~5t%J : 23 ihW 2536

BA 700

54 BA700

BA 700 55

BA 700

BA 700 57

58 %A 700

BA 700 59

60 BA 700

BA700 61

6 2 BA 700

BA 700 6 3

np7Wip%I : 11 iqU7UU 2538

BA 700

BA700 65

66 BA 700

BA 700 6 7

BA 700

BA 700 69

70 BA 700

BA 700

BA 700

BA 700 73

74 BA 700

BA 700 75

7 6 B A 7 0 0

BA 700 77

BA 700

BA 700

8 0 BA700

BA 700 8 1

8 2 BA 700

BA 700 8 3

84 BA700

BA700 85

8 6 BA700

BA700 87

88 BA 700

BA 700 8 9

9 0 l3A 700

BA 700 91

92 BA700

BA 700 9 3

9 4 BA 700

BA 700 95

9 6 BA 700

BA700 97

Share of companies using :

TRACKING CUSTOMER SATISFACTIONI

I I

ENCOURAGING EMPLOYEE INVOLVEMENT

I I ‘I

QUALITY BROADLY DEFINED FROM CUSTOMERS’ PERSPECTIVE

I IUSING COMPETITIVE BENCHMARKING

I I I IENGAGING IN SUPPLIER PARTNERSHIPS

I I I ITIME-BASED COMPETITION

I I I I

SELF-MANAGED WORK TEAMS

I

Percent of 250 Companies Surveyed

Source : Keith H.Hammonds and Gail DeGeorge, “Where Did They Go Wrong?“,

Business Week (Special Quality Issue, 1991), 34-38

fl~ff6wwipk : 10 &bvla4 2539

98 BA 700

BA 700 99

loo BA 700

BA 700 101

102 BA 700

BA 700 103

104 BA700

BA 700 105

106 BA700

BA700 107

108 BA700

BA 700

nynwq7iia : 3 niiiwuu 2538

110 BA 700

.

BA 700 111

112 BA 700

fI~JLMW@b: 1 0 fiiiwlUw2538

BA 700 113

1 1 4 BA 700

BA 700 115

npW7Wip% : 17 fk17UU 2538

116 BA 700

BA 700 117

118 BA 700

BA7CKI 119

120 BA 700

1 3 6 BA 700

150 BA700

BA 700 159

162 BA700

BA 700 163

164 BA 700

BA 700 169

fl~fflnwi@% : 15 !fi=flflE/ 2538

170 BA 700

BA 700 173

174 BA700

176 BA700

BA 700 177

178 BA700

BA 700 179

1 8 0 BA700

BA 700 181

182 BA 700

BA700 183

184 BA700

BA 700 185

fl~mV@k~: 19 W9b7%7luu 2538

186 BA 700

BA 700 187

1 8 8 BA 700

BA 700 189

190 BA 700

BA 700 191

192 BA700

BA 700 193

l d5:alnsi~olQ~LLGi 15&&J

&I : Deemar Media Index 1993.

194 BA 700

BA 700 195

196 BA700

BA700 197

198 BA 700

BA700 199

200 BA 700

BA 700 201

202 BA700

tl;ssHlwqR%':24 iklRu2538

BA700 203

218 BA700

222 BA700

246 BA700

BA700 249

250 BA700

BA700 269

270 BA700

2 8 0 BA 700

BA 700 281

npmvgsn’c : 20 p7fw 2539

282 BA700

284 BA700

BA700 285

286 BA700

BA700 287

288 BA700

BA700 289

290 BA700

BA 700 291

292 BA700

BA'700 293

294 BA700

BA700 295

nqwlwqsiia : 18 kw7nu 2539

296 BA700

BA 700*

297

298 BA700

fJqwwvqsl%J:25 a9mm2539

BA700 299

300 BA700

BA700 301

302 BA700

BA 700

304 BA700

BA700 30.5

306 BA700

BA700 307

308 BA700

n~~~wp% : 1 0 nTn-ng7Ru 2 5 3 6

BA700 3 0 9

310 BA 700

BA 700 2 ‘1

312 BA 700

BA 700 313

314 BA700

BA 700 315

316 BA700

BA700 317

318 BA700

BA 700 319

320 BA700

BA 700 321

322 BA700

BA700 323

324 BA700

BA700 325

326 BA700

BA700 327

328 BA700

BA700 329

330 BA700

BA 700 331

332 BA700

338 BA 700

340 BA700

BA700

342 BA700

n~o6wWg%% : 30 un5lmf 2536

BA 700 343

344 BA700

BA700 345

- aniwnisTmfl14 t-muim~u61 nimam aba=W41~=AalM’d”lMl~~~~fl~~~~~~

(Management, Production, Marketing, Skills of the Host Country)

- flai~a&?4uiu aaR~~fl~niw4llnanl~~l~~~~l (Target Market and Sales

Potential)

BA 700

352 BA700

BA700 353

354 BA700

BA700 355

n~Wlw$i7h : 9 Utl37RU 2536

3 5 6 BA 700

366 BA700

BA700 373

374 BA700

BA700 375

378 BA700

380 BA700

384 BA700

BA700 385

386 BA700

BA700 387

388 BA700

400 BA700

1

3

6

1 0

1 3

1 6

1 9

24

28

32

36

40

43

45

47

4 9

5 1

54

57

6 1

65

69

72

75

79

(1)

83

86

89

93

96

99

101

105

108

111

114

117

121

124

127

131

1 3 4

1 3 6

1 3 9

1 4 1

144

1 4 7

1 5 0

1 5 3

(21

171

173

177

180

183

187

191

194

197

201

205

208

211

214

216

219

222

224

(3)

227

230

232

235

238

240

244

247

251*

255

258

261

263

265

267

269

272

275

277

280

283

286

290

293

(4)

(5)

369

374

377

379

384

386

389

393

395

398

(6)

403

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Profitability, Wall Street Journal, June 4, 1991, Bl , 84.

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Management Approach, McGraw-Hill Inc., New York, 1995.

Alex Miller and Gregory G. Dess, Strategic Management, International Edition,

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C.K. Prahalad and Gary Hamel, “The Core Conpetence of the Corporation,”

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C.L. Martin, C.K. Parsons, and N, Bennett, The Influence of Employee Involvement

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Union, Journal of Management 21, 1995.

Charles W.L. HilVGareth R. Jones, Strategic Management : An Integrated

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BA 700

D.C. Hambrick and S.M. Schecter, “Turnaround Strategies for Mature Industrial-

Product Business Units,” Academy of Management Journal, 26, 1983.

David A. Nadler and Michael L. Tushman, “Beyond the Charismatic Leader : Leadership

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David L. Taylor and Ruth Karin Ramsey, “Empowering Employees to ‘Just Do it’,

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Fred Luthans, “Meeting the New Paradigm Challenges Through Total Quality

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404 BA700

Fred Luthans, Organizational Behavior, 7’ Edition, McGraw-Hill, Inc., New York,

1995.

Fred R. David, Strategic management, 51h Edition, Prentice-Hall, Englewood Cliffs,

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EA700 405

James P. Womack and Daniel T. Jones, “From Lean Production to the Lean Enterprise,”

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M.T. Matterson And J.M. Ivancevich, Controlling Work Stress, Jossey Bass,

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406 BA700

Michael E. Porter, “The Competitive Advantage of Nations,” Harvard Busmess

Review, March-April 1990.

Michael E. Porter, Competitive Strategy : Techniques for Analyzing Industries

and Competitors, The Free Press : A Division of Macmillan Publishing Co.,lnc.

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BA700 407

Robert J. Boxwell, Jr., Benchmarking for Competitive Advantage, McGraw-Hill,

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408 BA700

T. Marchese, “TQM Reaches the Academy,” American Association of Higher

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BA700 409

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410 BA 700