b9 delivering the message: from mobile to magazine and everything in-between

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05.02.2012 Doug Burgett Creative Director, Office of Communications for Enrollment Mgmt Stacey Kostell Director, Office of Undergraduate Admissions Michelle Rice Editor, Office of Communications for Enrollment Mgmt Tuesday, May 15, 2012

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University brag points can all sound the same to a high school student. As university communicators we have the same delivery methods available, such as our website, mobile apps, e-mails, social networks, and print. So how do we set our institutions apart? The answer lies in how we choose to expand and present our messages. Discover how the University of Illinois produces fresh, vibrant, and memorable content for all of its marketing. See how they collect data and use it to determine where they focus their efforts and how they choose to uniquely craft their messages.

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Page 1: B9 Delivering the Message: From Mobile to Magazine and Everything In-Between

05.02.2012

Doug Burgett Creative Director, Office of Communications for Enrollment Mgmt

Stacey Kostell Director, Office of Undergraduate Admissions

Michelle Rice

Editor, Office of Communications for Enrollment Mgmt

Tuesday, May 15, 2012

Page 2: B9 Delivering the Message: From Mobile to Magazine and Everything In-Between

WHAT IS THE MESSAGE?

Tuesday, May 15, 2012

Page 3: B9 Delivering the Message: From Mobile to Magazine and Everything In-Between

The message is... TEXT

Tuesday, May 15, 2012

Page 4: B9 Delivering the Message: From Mobile to Magazine and Everything In-Between

The message is... IMAGE

Tuesday, May 15, 2012

Page 5: B9 Delivering the Message: From Mobile to Magazine and Everything In-Between

The message is... VISUAL

Tuesday, May 15, 2012

Page 6: B9 Delivering the Message: From Mobile to Magazine and Everything In-Between

The message is... WHAT YOU WANT TO KNOW

Tuesday, May 15, 2012

Page 7: B9 Delivering the Message: From Mobile to Magazine and Everything In-Between

The message is... WHAT YOU SHOULD KNOW

Tuesday, May 15, 2012

Page 8: B9 Delivering the Message: From Mobile to Magazine and Everything In-Between

The message is... WHAT YOU NEED TO KNOW

Tuesday, May 15, 2012

Page 9: B9 Delivering the Message: From Mobile to Magazine and Everything In-Between

The message is... SIMPLE

Tuesday, May 15, 2012

Page 10: B9 Delivering the Message: From Mobile to Magazine and Everything In-Between

The message is... COMPLEX

Tuesday, May 15, 2012

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The message is... CONTEXT DEPENDENT

Tuesday, May 15, 2012

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The message is... MULTI-DIMENSIONAL

Tuesday, May 15, 2012

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The message is... OFTEN BURIED

Tuesday, May 15, 2012

Page 14: B9 Delivering the Message: From Mobile to Magazine and Everything In-Between

The message is... THE REASON WE COMMUNICATE

Tuesday, May 15, 2012

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belong

Illinois Admissions Theme (2005-Present)

Tuesday, May 15, 2012

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PRINT

Tuesday, May 15, 2012

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BURIEDTuesday, May 15, 2012

Page 18: B9 Delivering the Message: From Mobile to Magazine and Everything In-Between

University Viewbook Cover

Tuesday, May 15, 2012

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University Viewbook Cover

Tuesday, May 15, 2012

Page 20: B9 Delivering the Message: From Mobile to Magazine and Everything In-Between

University Viewbook Cover

Tuesday, May 15, 2012

Page 21: B9 Delivering the Message: From Mobile to Magazine and Everything In-Between

University Viewbook Cover

Tuesday, May 15, 2012

Page 22: B9 Delivering the Message: From Mobile to Magazine and Everything In-Between

Illinois Viewbook Cover (2007)

Tuesday, May 15, 2012

Page 23: B9 Delivering the Message: From Mobile to Magazine and Everything In-Between

Illinois Viewbook Spread (2008)

Tuesday, May 15, 2012

Page 24: B9 Delivering the Message: From Mobile to Magazine and Everything In-Between

Illinois Viewbook Spread (2008)

Tuesday, May 15, 2012

Page 25: B9 Delivering the Message: From Mobile to Magazine and Everything In-Between

FACTUAL LAYOUT

The personality is over here

Where do I look first?

What’s this?

I don’t want to read all this

Illinois Viewbook Spread (2008)

Tuesday, May 15, 2012

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FACTUAL VOICE

Tuesday, May 15, 2012

Page 27: B9 Delivering the Message: From Mobile to Magazine and Everything In-Between

WE ARE BROWSERS

Tuesday, May 15, 2012

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Illinois Viewbook Spread (2010)

Tuesday, May 15, 2012

Page 29: B9 Delivering the Message: From Mobile to Magazine and Everything In-Between

Illinois Viewbook Spread (2010)

Tuesday, May 15, 2012

Page 30: B9 Delivering the Message: From Mobile to Magazine and Everything In-Between

MAGAZINE LAYOUT

Quotes offer alternative entry points to the content

Leads expand the headers and summarize

main messages

Clear page header

Student-written articles introduce personality

Illinois Viewbook Spread (2010)

Tuesday, May 15, 2012

Page 31: B9 Delivering the Message: From Mobile to Magazine and Everything In-Between

PERSONAL CONTENT

Illinois Viewbook Spread (2010)

Tuesday, May 15, 2012

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FIRST-PERSON WRITING

Tuesday, May 15, 2012

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PULLOUT FACTS

Tuesday, May 15, 2012

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EXPANDED CONTENT

Tuesday, May 15, 2012

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BROWSER FRIENDLY

Tuesday, May 15, 2012

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Illinois Visit Mailer (2011)

Tuesday, May 15, 2012

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Illinois Visit Mailer (2011)

Tuesday, May 15, 2012

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SIMPLE

What the University of Illinois

looks like

Where I go for more information

What I’m supposed to do

Where the University of Illinois

is located

Tuesday, May 15, 2012

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SUCCINCT WRITING

Tuesday, May 15, 2012

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EMAIL

Tuesday, May 15, 2012

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SEARCH EMAIL

Header for priority message

Call-to-action List of profile facts

Tuesday, May 15, 2012

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ADMIT EMAILIntro with

priority message

Headers for easy scanning

Calls-to-action

Enticing image

Tuesday, May 15, 2012

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ACCEPT EMAILFirst-person

student account

Brief article previews

Call-to-action

Tuesday, May 15, 2012

Page 44: B9 Delivering the Message: From Mobile to Magazine and Everything In-Between

PRESENTATIONS

Tuesday, May 15, 2012

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Illinois Admitted Student Presentation (2011)

Tuesday, May 15, 2012

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STUDENT VOICE

Illinois Admitted Student Presentation (2011)

Tuesday, May 15, 2012

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WEB

Tuesday, May 15, 2012

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Illinois Admissions Website (2011)

Tuesday, May 15, 2012

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KEY MESSAGES

STUDENT VOICE

CLEAR ORGANIZATION

Illinois Admissions Website (2011)

Tuesday, May 15, 2012

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RELATED BLOG CONTENT

Illinois Admissions Website (2011)

Tuesday, May 15, 2012

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Illinois Admissions Blog (2011)

Candid advice from admissions counselors

BLOGGING

Slice-of-life experiences from current students

Tuesday, May 15, 2012

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Before

CONTENT REFINEMENT

Illinois Admissions Website (2011)

Tuesday, May 15, 2012

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After

CONTENT REFINEMENT

Illinois Admissions Website (2011)

Tuesday, May 15, 2012

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Illinois Admissions Website (2011)

UTILIZING REAL ESTATE

Tuesday, May 15, 2012

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MOBILE

Tuesday, May 15, 2012

Page 56: B9 Delivering the Message: From Mobile to Magazine and Everything In-Between

Illinois Admissions Website (2011)

KEY MESSAGES?Smaller screens

warrant a different layout for more clarity

Tuesday, May 15, 2012

Page 57: B9 Delivering the Message: From Mobile to Magazine and Everything In-Between

Illinois Admissions Website (2011)

Tuesday, May 15, 2012

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Illinois Admissions Website (2011)

Tuesday, May 15, 2012

Page 59: B9 Delivering the Message: From Mobile to Magazine and Everything In-Between

Illinois Admissions Website (2011)

Tuesday, May 15, 2012

Page 60: B9 Delivering the Message: From Mobile to Magazine and Everything In-Between

Illinois Admissions Visit Webpage (2011)

Tuesday, May 15, 2012

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Illinois Admissions Website Mobile Statistics for 2010

ADMISSION DECISION ANNOUNCEMENTS

Tuesday, May 15, 2012

Page 62: B9 Delivering the Message: From Mobile to Magazine and Everything In-Between

Illinois Admissions Check Application Status Webpage (2011)

WHAT’S THIS?How do I get to my

admissions decision?

Tuesday, May 15, 2012

Page 63: B9 Delivering the Message: From Mobile to Magazine and Everything In-Between

Illinois Admissions Check Application Status Webpage (2011)

Tuesday, May 15, 2012

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SOCIAL MEDIA

Tuesday, May 15, 2012

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Social Networks used by Illinois Admissions (2011)

Tuesday, May 15, 2012

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Social Network Hub for Illinois Admissions (2011)

EASY

Tuesday, May 15, 2012

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FUN

Social Network Hub for Illinois Admissions (2011)

Tuesday, May 15, 2012

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University of Illinois Class of 2015 Facebook Page (2011)

HONEST

Tuesday, May 15, 2012

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University of Illinois Class of 2015 Facebook Page (2011)

REAL

Tuesday, May 15, 2012

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University of Illinois Class of 2015 Facebook Page (2011)

REALLY REAL

Tuesday, May 15, 2012

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University of Illinois Class of 2015 Facebook Page (2011)

REALLY REAL

Tuesday, May 15, 2012

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Illinois Admissions Twitter Page (2011)

DUPLICATED

Tuesday, May 15, 2012

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Illinois Admissions YouTube Page (2011)

ENGAGING

Tuesday, May 15, 2012

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Illinois Admissions YouTube Page (2011)

ENGAGING

Tuesday, May 15, 2012

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QUESTIONS/COMMENTS?

Tuesday, May 15, 2012