b2b in canberra november 2012 (issue 77)

$4.95 inc. GST

EFFECTIVE DELEGATIONAndrew Sykes from RSMBird Cameron exlains the art

B2B PROPERTY EXPANDSNow 12 pages of key property industry info and opportunities

NEW RECRUITMENT COLUMNPCA People share inside info about recruitment in Canberra

$4.95 inc. GST

ISSN 1833-8232

9

771833 823005

01

NOVEMBER 2012b2bincanberra.com.au 77

CANBERRA'S GRAPHIC DESIGNERSSpotlight on our graphic design agencies

THE ITALIAN JOBAdam Bak from FGD explains what happened

CANBERRA RAIDERS AND OPC ITYou can't manage what you can't measure

The voice of businessmake it your business!

OFTHECHASETHETHRILL

Show your support for

Canberra’s less fortunate by

playing Touch Football with friends and family and

enjoying some of the regions best

wines.

saturday 24th

November 2012

vikiNg ParkamsiNck st,WaNNiassa, act

Touch Vinnie-Yard supports the St Vincent De Paul Society’s work with people who are homeless in Canberra and the surrounding region. Touch Vinnie-Yard 2012 will offer the public a day of wine tasting from local suppliers, plenty of food, children’s entertainment and a fierce sporting competition. There will also be a Celebrity match featuring local sports stars and media personalities.

Entries $330 per teamFor more information visitvinnieyard.mytouchfooty.com

or contact Lauren [email protected]

QR code generated on http://qrcode.littleidiot.be

C O N T E N T S

20 COVer STOrY

photo by Hot Shots Photography

TIM BENSON

Editor

aCT & reGIOn CHaMBer OF COMMerCe & InDUSTrY

B2B EDITORIAL

Are you a 'philogynist*'? ... words: what do they really mean?There has been a lot of discusion recently about the defi nition of the word 'misogynist'. Though currently defi ned as 'hatred or dislike of women or girls', femanist theorists have written millions of words attributing the term to all sorts of people including someone that denigrates or discriminates against women and to sexual discrimination

and violence against women. The question is: Can the meaning of a word change over time? And the answer is: Yes. Below I have written sentence that we would interpret one way that would have meant something totally different before the words took on their modern meaning:

How 'awful' and 'artifi cial' it is to 'manufacture' 'counterfeit' documents. A 'brave' or 'nice' person would never do this. There was a time when this sentence would have meant the following: How 'full of awe' and 'artistic skill' it is to 'make by hand' 'a perfect copy' of a document. A 'coward' or 'ignorant person' would never do this. So the meaning of words change to suit the time and their usage. The other day someone told me that they had been 'electrocuted'. I had thought that this meant they had been killed by electricity, but now it means to be 'injured or killed by electricity'. So the meaning of words change. Here are a few more and what they meant previously: Accent – to sing, Afford – to advance, Apology – to defend against an accusation, Hospital – a place for the reception of travellers, Idiot – layman, Decimated– killing one in ten, Lord – guardian of the bread, Fabulous – related to fables, Fantastic – related to fantasies

Rather than argue about the defi nition of a word, I think it to be more constructive to look at the context in which a word is used and why it was used. If we were to get the dictionary out everytime someone gave a speech we could get into a hell of a pickle and have a pretty good laugh along the way. English is such a wonderful language. We should rejoice in its richness and complexity. *Philogynist: a person who likes or admires women. Please send all comments to [email protected]

OPINION

5 The Italian Job - Farrar Gesini & Dunn explains what happened with the return of four sisters to Italy

FEATURES

10 Getting the most out of your employees - RSM Bird Cameron explains

14 You can't manage what you can't measure- Leave it to OPC I.T.

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Business Planning

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Business Fundamentals

C O N T E N T S

16 GRAPHIC DESIGN FEATURE

17 Papercut, Canberra’s environmental graphic design agency turns fi ve

19 Zoo Advertising explains the tough process of coming up with ideas

COVER STORY20 ACT & Region Chamber of Commerce and Industry The voice of businessmake it your business22 SRC Solutions- Commited to injury prevention and management

28 ADVICE FROM THE EXPERTS29 ACCOUNTING Maximise sale of business by being prepared By RSM Bird Cameron

BUSINESS LAW Back to basics on ownership structures Part 2 By Elringtons Lawyers

30 CORPORATE GOVERNANCE Cut red tape to grow small business By Australian Institute of Company Directors

ESTATE PLANNING The asset protection benefi ts of testamentary trusts By Certus Law

31 HEALTH Hansel and Gretel, cardiovascular disease and diabetes - what's the link? By Healthy Identity

STRATEGIC FINANCIAL ADVICE Managing an elderly relative’s fi nancial affairs By Perpetual Private

32 RECRUITMENT ICT Recruitment at a glance By PCE People

TRAINING Taking advantage of technology in training By Learning Options

A2B: ASSOCIATIONS TO BUSINESS 33 ACT EXPORTERS: Malaysia Australia Free Trade Agreement

34 CANBERRA BUSINESS COUNCIL: New ACT Government

36 ACT & REGION CHAMBER OF COMMERCE & INDUSTRY: May you live in interesting times

BUSINESS NETWORKING06 B2B @ Canbeera Business Council Gala Dinner

08 B2B @ Canberra send off for Camp Quality Escarpade

09 B2B @ Canberra International Film Festival Media Launch

37 PROPERTY

40 BENDIGO BANK Creating a better level of community amenity

42 BRINDABELLA BUSINESS BROKERS Do I tell my employees I am selling my business?

44 GRAPEVINE PROPERTY AND BUSINESS Wouldn't it be great if someone else could manage your landlord?

14

22

44

17

LEGAL NOTICEMan Bites Dog Public Relations (‘MBD’) owns the copyright in this publication. Except for any fair dealing as permitted by the Copyright Act 1968 (Cwth), no part of this publication may be reproduced without the prior written permission of MBD. MBD has been careful in preparing this publication, however: it is not able to, and does not warrant that the publication is free from errors and omissions; and it is not able to verify, and has not verifi ed the accuracy of the information and opinions contained or expressed in, or which may be conveyed to readers by any advertisement or other publication content. MBD advises that it accepts all contributed material and advertisements contained in this publication in good faith, and relies on various warranties and permissions provided to it by the persons who contribute material and/or place advertisements. Those warranties and permissions include that neither the material and/or advertisements are misleading, deceptive or defamatory, and that their use, adaptation or publication does not infringe the rights of any third party, or any relevant laws. Further, MBD notifi es readers that it does not, nor should it be understood to endorse, adopt, approve or otherwise associate MBD with any representations made in contributions and/or advertisements contained in the publication. MBD makes no representation or warranty as to the qualifi cations of any contributor or advertiser or persons associated with them, and advises readers that they must rely solely on their own enquiries in relation to such qualifi cations, and be satisfi ed from those enquiries that persons with whom they deal as a result of reading any material or advertisement have the necessary licences and professional qualifi cations relating to the goods and services offered. To the maximum extent permitted by law, MBD excludes all liabilities in contract, tort (including negligence) and/or statute for loss, damage, costs and expenses of any kind to any person arising directly or indirectly from any material or advertisement contained in this publication, whether arising from an error, omission, misrepresentation or any other cause.

ISSN 1833-8232

PUBLISHER I EDITORTim [email protected] 900 40202 6161 2751

ADVERTISING EXECUTIVEManning [email protected] 722 463

PUBLISHED BYMan Bites Dog Public relations aBn 30 932 483 322PO Box 4106 ainslie aCT 2602 t 02 6161 2751 b2bincanberra.com.au

DESIGNpixeltopaper.com.au

PHOTOGRAPHYart-atelier.com.au

B 2 B I n C a n B e r r a n O V e M B e r 2 012 5

C O N T E N T S

16 GRAPHIC DESIGN FEATURE

17 Papercut, Canberra’s environmental graphic design agency turns fi ve

19 Zoo Advertising explains the tough process of coming up with ideas

COVER STORY20 ACT & Region Chamber of Commerce and Industry The voice of businessmake it your business22 SRC Solutions- Commited to injury prevention and management

28 ADVICE FROM THE EXPERTS29 ACCOUNTING Maximise sale of business by being prepared By RSM Bird Cameron

BUSINESS LAW Back to basics on ownership structures Part 2 By Elringtons Lawyers

30 CORPORATE GOVERNANCE Cut red tape to grow small business By Australian Institute of Company Directors

ESTATE PLANNING The asset protection benefi ts of testamentary trusts By Certus Law

31 HEALTH Hansel and Gretel, cardiovascular disease and diabetes - what's the link? By Healthy Identity

STRATEGIC FINANCIAL ADVICE Managing an elderly relative’s fi nancial affairs By Perpetual Private

32 RECRUITMENT ICT Recruitment at a glance By PCE People

TRAINING Taking advantage of technology in training By Learning Options

A2B: ASSOCIATIONS TO BUSINESS 33 ACT EXPORTERS: Malaysia Australia Free Trade Agreement

34 CANBERRA BUSINESS COUNCIL: New ACT Government

36 ACT & REGION CHAMBER OF COMMERCE & INDUSTRY: May you live in interesting times

BUSINESS NETWORKING06 B2B @ Canbeera Business Council Gala Dinner

08 B2B @ Canberra send off for Camp Quality Escarpade

09 B2B @ Canberra International Film Festival Media Launch

37 PROPERTY

40 BENDIGO BANK Creating a better level of community amenity

42 BRINDABELLA BUSINESS BROKERS Do I tell my employees I am selling my business?

44 GRAPEVINE PROPERTY AND BUSINESS Wouldn't it be great if someone else could manage your landlord?

14

22

44

17

LEGAL NOTICEMan Bites Dog Public Relations (‘MBD’) owns the copyright in this publication. Except for any fair dealing as permitted by the Copyright Act 1968 (Cwth), no part of this publication may be reproduced without the prior written permission of MBD. MBD has been careful in preparing this publication, however: it is not able to, and does not warrant that the publication is free from errors and omissions; and it is not able to verify, and has not verifi ed the accuracy of the information and opinions contained or expressed in, or which may be conveyed to readers by any advertisement or other publication content. MBD advises that it accepts all contributed material and advertisements contained in this publication in good faith, and relies on various warranties and permissions provided to it by the persons who contribute material and/or place advertisements. Those warranties and permissions include that neither the material and/or advertisements are misleading, deceptive or defamatory, and that their use, adaptation or publication does not infringe the rights of any third party, or any relevant laws. Further, MBD notifi es readers that it does not, nor should it be understood to endorse, adopt, approve or otherwise associate MBD with any representations made in contributions and/or advertisements contained in the publication. MBD makes no representation or warranty as to the qualifi cations of any contributor or advertiser or persons associated with them, and advises readers that they must rely solely on their own enquiries in relation to such qualifi cations, and be satisfi ed from those enquiries that persons with whom they deal as a result of reading any material or advertisement have the necessary licences and professional qualifi cations relating to the goods and services offered. To the maximum extent permitted by law, MBD excludes all liabilities in contract, tort (including negligence) and/or statute for loss, damage, costs and expenses of any kind to any person arising directly or indirectly from any material or advertisement contained in this publication, whether arising from an error, omission, misrepresentation or any other cause.

ISSN 1833-8232

PUBLISHER I EDITORTim [email protected] 900 40202 6161 2751

ADVERTISING EXECUTIVEManning [email protected] 722 463

PUBLISHED BYMan Bites Dog Public relations aBn 30 932 483 322PO Box 4106 ainslie aCT 2602 t 02 6161 2751 b2bincanberra.com.au

DESIGNpixeltopaper.com.au

PHOTOGRAPHYart-atelier.com.au

PremiumLoungeAdvance bookings are highly recommended. Visit www.dendy.com.au or book at the box office.

Indulge in Canberra’s most luxurious cinemaLuxurious reclining seats | Priority ticketing service | Seasonal wine list and

delicious range of gourmet meals | Personal waiter service and in cinema dining | Exclusive use of the Premium Bar and Lounge

Dendy Premium Lounge is a licensed venue. Guests under the age of 18 are required to be accompanied at all times by a parent or legal guardian.





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Visit the WorkSafe ACT website for advice and information on how to meet your health and safety obligations.

www.worksafe.act.gov.au



B2B @ CANBERRA INTERNATIONAL FILM FESTIVAL MEDIA LAUNCHDENDY CANBERRA CIVIC





Criticisms made of the Family Court focus on the Court not giving sufficient weight to the views of the girls.

CHILDREN’S VIEWSPursuant to the Family Law Act, the views

of children are a relevant consideration. The Court is to take into account any factors, such as the child’s maturity or level of understanding, that the Court thinks are relevant to the weight it should give to the child’s views. We often advise clients that weight can be given to the views of a very mature 8 year old and is rarely not given to the views of a very immature 12 year old. That age range is commonly and generally expressed as the age when children’s views become significant. It is not uncommon to hear about teenagers who prefer to spend time with the parent who lets them have their bedroom door shut whilst spending time with their boyfriend or girlfriend, or to hear about children who align with the parent that is not so fussy about homework and eating vegetables. The law requires the Court to forensically examine the level of sophistication behind the children’s views.

GETTING THAT EVIDENCEThe law makes provision for children

to have their own lawyer appointed. Independent children’s lawyers are specially trained in dealing with children and can elect whether or not to meet directly with the children to obtain their views, or whether to review the evidence and make their own informed assessment. In most parenting cases, the Court insists on evidence being provided from a child psychologist or similar expert, who prepares a report or gives evidence about the child’s views and the nature of the relationship that the child has with each parent. This is independent and at arms length and endeavours to move away from each parent giving favourable evidence about their own relationship with the children.

The Italian Job

By Adam Bak, Solicitor, Farrar Gesini Dunn

The Family Court has endured heavy media scrutiny recently in a case in which a Judge ordered the return of four sisters, then aged between 8

and 14, to Italy. THE FACTSThe brief facts of the case were that the

mother, reported as Ms Garning, was born in Australia but moved to Italy when she was 16. She fell in love with the father, reported as Mr V, and they married and had children in Italy. Ms Garning and Mr V separated in 2008. In 2010 Australian passports were issued for the four children and Ms Garning brought the children to Australia. They remained in Australia for 2010 and 2011.

THE LAWAustralia is a signatory to the Hague

Convention. The Hague Convention is an international treaty which, in summary, provides that each signatory will enforce and assist in the application the laws of the other countries. Relevantly for international parenting matters, any dispute as to living arrangements or other matters relating to children should properly be determined in the country in which the children were habitually resident before the removal or retention to another country. In this case there was no doubt that the children lived in Italy before their removal. The mother’s resistance to the children being returned to Italy was based on a number of grounds. Those included that the children were settled in Australia, that the father did not have and was not exercising rights of custody in Italy, that the father had consented or acquiesced to the girls coming to Australia, and that there was a grave risk to the children of being returned to Italy.

The Judge, in an articulate and fairly lengthy 129 paragraph Judgement, addressed each in turn.

Much of the media attention since has focussed on the wishes of the children.

THE ITALIAN CASEIn this case, the Court found that the girls’

objection to being returned to Italy was no more than the mere expression of a preference or of ordinary wishes. Matters under the Hague Convention require that the views be stronger than that. The expert evidence was that each girl missed aspects of their lives in Italy.

The evidence was that the mother had instilled fear in the girls by telling them that if they returned to Italy she would be arrested. The Judge found this to be untrue. Mr V promised not to lodge any formal complaint. He offered, and was ordered, to pay the mother $8,000 so that she could fly back to Italy with the girls and be comfortable upon her return.

OTHER MISCONCEPTIONSThe Court did not order that the children live

with the father. The Order made was essentially that the proper jurisdiction to determine the case was the Family Law of Italy. Indeed, that was where the children were born, lived and where the father lives. It is peculiar, in my view, that most of the criticism seemed to focus on the Family Court and the family law system in circumstances where findings were made that the mother had abducted the children from Italy to Australia and subsequently taken steps to influence their views and alienate them from their father.

ADVICE?This is another situation where if the mother

had sought and followed advice from an experienced family lawyer, the situation could have been better managed. When the matter is determined in Italy, there is little doubt that her decision to abscond with the children to Australia will be a very significant factor working against her. If you wish to discuss this article or require any Family Law advice, contact Adam Bak at Farrar Gesini Dunn on (02) 6257 6477

O P I N I O N

What actually happened in the return of four sisters to Italy

Criticisms made of the Family Court focus on the Court not giving sufficient weight to the views of the girls.

CHILDREN’S VIEWSPursuant to the Family Law Act, the views

of children are a relevant consideration. The Court is to take into account any factors, such as the child’s maturity or level of understanding, that the Court thinks are relevant to the weight it should give to the child’s views. We often advise clients that weight can be given to the views of a very mature 8 year old and is rarely not given to the views of a very immature 12 year old. That age range is commonly and generally expressed as the age when children’s views become significant. It is not uncommon to hear about teenagers who prefer to spend time with the parent who lets them have their bedroom door shut whilst spending time with their boyfriend or girlfriend, or to hear about children who align with the parent that is not so fussy about homework and eating vegetables. The law requires the Court to forensically examine the level of sophistication behind the children’s views.

GETTING THAT EVIDENCEThe law makes provision for children

to have their own lawyer appointed. Independent children’s lawyers are specially trained in dealing with children and can elect whether or not to meet directly with the children to obtain their views, or whether to review the evidence and make their own informed assessment. In most parenting cases, the Court insists on evidence being provided from a child psychologist or similar expert, who prepares a report or gives evidence about the child’s views and the nature of the relationship that the child has with each parent. This is independent and at arms length and endeavours to move away from each parent giving favourable evidence about their own relationship with the children.

The Italian Job

By Adam Bak, Solicitor, Farrar Gesini Dunn

The Family Court has endured heavy media scrutiny recently in a case in which a Judge ordered the return of four sisters, then aged between 8

and 14, to Italy. THE FACTSThe brief facts of the case were that the

mother, reported as Ms Garning, was born in Australia but moved to Italy when she was 16. She fell in love with the father, reported as Mr V, and they married and had children in Italy. Ms Garning and Mr V separated in 2008. In 2010 Australian passports were issued for the four children and Ms Garning brought the children to Australia. They remained in Australia for 2010 and 2011.

THE LAWAustralia is a signatory to the Hague

Convention. The Hague Convention is an international treaty which, in summary, provides that each signatory will enforce and assist in the application the laws of the other countries. Relevantly for international parenting matters, any dispute as to living arrangements or other matters relating to children should properly be determined in the country in which the children were habitually resident before the removal or retention to another country. In this case there was no doubt that the children lived in Italy before their removal. The mother’s resistance to the children being returned to Italy was based on a number of grounds. Those included that the children were settled in Australia, that the father did not have and was not exercising rights of custody in Italy, that the father had consented or acquiesced to the girls coming to Australia, and that there was a grave risk to the children of being returned to Italy.

The Judge, in an articulate and fairly lengthy 129 paragraph Judgement, addressed each in turn.

Much of the media attention since has focussed on the wishes of the children.

THE ITALIAN CASEIn this case, the Court found that the girls’

objection to being returned to Italy was no more than the mere expression of a preference or of ordinary wishes. Matters under the Hague Convention require that the views be stronger than that. The expert evidence was that each girl missed aspects of their lives in Italy.

The evidence was that the mother had instilled fear in the girls by telling them that if they returned to Italy she would be arrested. The Judge found this to be untrue. Mr V promised not to lodge any formal complaint. He offered, and was ordered, to pay the mother $8,000 so that she could fly back to Italy with the girls and be comfortable upon her return.

OTHER MISCONCEPTIONSThe Court did not order that the children live

with the father. The Order made was essentially that the proper jurisdiction to determine the case was the Family Law of Italy. Indeed, that was where the children were born, lived and where the father lives. It is peculiar, in my view, that most of the criticism seemed to focus on the Family Court and the family law system in circumstances where findings were made that the mother had abducted the children from Italy to Australia and subsequently taken steps to influence their views and alienate them from their father.

ADVICE?This is another situation where if the mother

had sought and followed advice from an experienced family lawyer, the situation could have been better managed. When the matter is determined in Italy, there is little doubt that her decision to abscond with the children to Australia will be a very significant factor working against her. If you wish to discuss this article or require any Family Law advice, contact Adam Bak at Farrar Gesini Dunn on (02) 6257 6477

O P I N I O N

What actually happened in the return of four sisters to Italy

0294

4_12

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Andrew Sykes is a partner at RSM Bird Cameron.RSM Bird Cameron, 103-105 Northbourne Ave T:6247 5988 E:[email protected] W:www.rsmi.com.au

With RSM Bird Cameron you truly are... Connected for Success.

Good delegation may also involve other things, such as enhancing systems to optimise performance. An effective delegator can

bring together a team of staff to work synergistically, improve productivity and work results, and even achieve work-life balance for themselves. These are nine steps to effective delegation.

Letting goEffective delegation is about accepting

that you cannot and should not do everything yourself.

If you find it hard to let go, try delegating on a gradual basis, keeping in mind that by appointing a staff member you trust, you will be able to delegate without fearing that it will all go to pieces without your constant supervision.

Improved operations systemsSetting up the right systems can allow

you to monitor and review your day-to-day operations. Whether it is a streamlined IT system, new operations software, or a CRM, well-designed operations systems can support effective delegation by systemising certain tasks and enhancing record keeping.

Clarifying responsibilities and expectationsMake sure staff members have sufficient

instruction to perform the task: • Clearly define the task that is to be

delegated.

• Give specific and measurable instructions, and make sure the task is achievable and realistic.

• The task should have a timeframe factored in so that the employee knows when it needs to be completed. Clear expectations can motivate staff by

providing more certainty, and can allow you to better measure progress and outcomes.

Enrich staff with tools and know-howGive staff members what they need to

do the job, whether it’s a bit of mentoring, or additional tools and knowledge. As you delegate, assess the situation on a case-by-case basis. Depending on their skill-level, some staff members will need more supervision at first. Others might be able fly solo from the beginning. This is an integral part of growing your staff and building a strong workforce and organisation.

Keeping the lines openDelegation is sometimes said to be a

collaborative or two-way effort. Part of your task instructions might be a reporting time schedule, or job milestones when staff should update you. These are useful check points to build into any project or task. You should also make it clear that you’re available for support, clarification, and guidance along the way.

Delegation is not resignationDelegation doesn’t mean you are no

longer responsible. It means you’ll have

ultimate responsibility for the outcome. Make the right decisions before you delegate to minimise the risk of failure or non-performance. Appoint the right staff member to the job before actioning it. As the project is undertaken, ensure that you monitor progress regularly.

Reviewing and feedbackProgressive reviewing and feedback is even

more vital for larger jobs. Give specific, task-based feedback throughout the project where appropriate. This can keep staff working on the right track. Asking for staff feedback is also important, as it lets you know how it is working for them.

Measure the outcomeWhen the task is finished, take time

to assess the outcome. How successful was the project? Performance should be measured against the initial expectations and responsibilities that were provided to the staff member. Measuring and reflecting on the outcome allows both you and staff to learn from the experience.

Acknowledge and rewardProviding acknowledgement can boost

staff motivation and encourage responsibility in the future. Acknowledge your staff members’ efforts and recognise their achievements.

F E AT U R E

Getting the most out of your employeesAt some point in your business life, you will probably need to learn the art of effective delegation. Delegation is more than just about letting go, it’s about supporting staff by ensuring they have what they need to do the job effectively.

Connected for Success. 02 6247 5988Level 1, 103-105 Northbourne AvenueCanberra ACT 2601

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RSM Chamber advert_nov11.indd 1 24/10/2012 4:25:02 PM

Andrew Sykes is a partner at RSM Bird Cameron.RSM Bird Cameron, 103-105 Northbourne Ave T:6247 5988 E:[email protected] W:www.rsmi.com.au

With RSM Bird Cameron you truly are... Connected for Success.

Good delegation may also involve other things, such as enhancing systems to optimise performance. An effective delegator can

bring together a team of staff to work synergistically, improve productivity and work results, and even achieve work-life balance for themselves. These are nine steps to effective delegation.

Letting goEffective delegation is about accepting

that you cannot and should not do everything yourself.

If you find it hard to let go, try delegating on a gradual basis, keeping in mind that by appointing a staff member you trust, you will be able to delegate without fearing that it will all go to pieces without your constant supervision.

Improved operations systemsSetting up the right systems can allow

you to monitor and review your day-to-day operations. Whether it is a streamlined IT system, new operations software, or a CRM, well-designed operations systems can support effective delegation by systemising certain tasks and enhancing record keeping.

Clarifying responsibilities and expectationsMake sure staff members have sufficient

instruction to perform the task: • Clearly define the task that is to be

delegated.

• Give specific and measurable instructions, and make sure the task is achievable and realistic.

• The task should have a timeframe factored in so that the employee knows when it needs to be completed. Clear expectations can motivate staff by

providing more certainty, and can allow you to better measure progress and outcomes.

Enrich staff with tools and know-howGive staff members what they need to

do the job, whether it’s a bit of mentoring, or additional tools and knowledge. As you delegate, assess the situation on a case-by-case basis. Depending on their skill-level, some staff members will need more supervision at first. Others might be able fly solo from the beginning. This is an integral part of growing your staff and building a strong workforce and organisation.

Keeping the lines openDelegation is sometimes said to be a

collaborative or two-way effort. Part of your task instructions might be a reporting time schedule, or job milestones when staff should update you. These are useful check points to build into any project or task. You should also make it clear that you’re available for support, clarification, and guidance along the way.

Delegation is not resignationDelegation doesn’t mean you are no

longer responsible. It means you’ll have

ultimate responsibility for the outcome. Make the right decisions before you delegate to minimise the risk of failure or non-performance. Appoint the right staff member to the job before actioning it. As the project is undertaken, ensure that you monitor progress regularly.

Reviewing and feedbackProgressive reviewing and feedback is even

more vital for larger jobs. Give specific, task-based feedback throughout the project where appropriate. This can keep staff working on the right track. Asking for staff feedback is also important, as it lets you know how it is working for them.

Measure the outcomeWhen the task is finished, take time

to assess the outcome. How successful was the project? Performance should be measured against the initial expectations and responsibilities that were provided to the staff member. Measuring and reflecting on the outcome allows both you and staff to learn from the experience.

Acknowledge and rewardProviding acknowledgement can boost

staff motivation and encourage responsibility in the future. Acknowledge your staff members’ efforts and recognise their achievements.

F E AT U R E

Getting the most out of your employeesAt some point in your business life, you will probably need to learn the art of effective delegation. Delegation is more than just about letting go, it’s about supporting staff by ensuring they have what they need to do the job effectively.

F E AT U R E

YOU CAN’T MANAGE WHAT YOU CAN’T MEASURE

Information Technology (IT) has become a fundamental part of everyday life! It has revolutionised the way we work, learn, play, move around, communicate with one

another, and even sleep!

Don Furner, Canberra Raiders CEO and Brett Norton, OPC Managing Director Photos by Andrew Sikorski

F E AT U R E

The things people do with IT are as interesting as they are endless.

Increasingly we are seeing a trend towards the use of mobile

technology – laptops, smart phones, iPads, tablets – that have become a permanent accessory on every person from 10 to 110. Keeping connected wherever you are has become vitally important.

Take the mighty Green Machine – the Canberra Raiders, for example. The Raiders utilise an athlete tracking system that helps the Raiders coaching team measure and manage their players in order to find ways to improve their performances, customise training and game play regimens for individual players, and help prevent injury and aid rehabilitation, keeping players on the field for longer. The system allows the Raiders to achieve this by monitoring the individual players speed, number of sprints, distance, accelerations, and heart rate metrics all while the players are playing or training.

At a team level, using the technology on game day helps the coaching staff measure and understand the physical demands placed on each player, their field position during the game and their style of play. It also helps refine game strategy as all the information is fed straight into a laptop right there on the field!

Additionally the system provides a way for the players to see and understand what’s happening on the field making it a wonderful tactical strategy tool. Showing a real-time bird’s- eye view of team position, structure, movement and space allowing the team to step off the practice field and view an instant replay of their movements in a simplified version, further enhancing the teaching side of coaching.

“The GPS tracking equipment and analysis has been vital in my rehabilitation since injury early last season. It lets me know how I am performing in the gym now against my performance before I sustained the injury, keeping me on track to make the field next season. Thanks to OPC the medical staff and fitness coaches have access to this information when and where we need it.” Terry Campese, Canberra Raiders Captain

So, mobile technology assisting mobile technology! It all comes down to clever use of, and reliance on, your IT. For the Canberra

Raiders - it’s critical.And that’s where OPC comes in. OPC’s

Managed Service Solution provides the Canberra Raiders with complete peace of mind. The Raiders are comfortable with the knowledge that OPC has qualified engineers and comprehensive toolsets monitoring their ICT environment 24x7 to ensure that when the team needs the information necessary to perform on the field it is always available

OPC’s Managed Services Solution has been supporting the Canberra Raiders since 2005 and has recently taken over providing Managed Service support for the entire Raiders Group. We know how crucial IT uptime is for the Raiders continued success.

“OPC’s support keeps us ahead of our opponents in respect to game day preparation. The reliability of our system at Raiders HQ enables us to successfully run programs like GPS Sports and Analyser which are valuable tools in the players’ preparation for upcoming games” says Canberra Raiders CEO, Don Furner.

OPC is proud to support Canberra’s local team and can be seen on the sidelines at every home game cheering them on!

Our aim at OPC is to demystify and simplify our clients’ entire IT experience.

By incorporating all facets of IT, OPC can provide a single end-to-end fully managed IT solution, reliably and consistently. Our clients have complete peace of mind that they really can just ‘leave i.t to us’.• Fully Managed IT Services • Project Management & Consulting• VMware Server & Desktop Virtualisation • Helpdesk & Service Desk Support• Business Continuity & Disaster Recovery• Procurement Services• Dell Server & Storage Solutions• Desktop, Laptop and Mobile devices• Website Design & Development• Custom Drupal Development• Panoptic Monitoring & Website Hosting• Accessibility Compliance Testing

31-37 Townshend Street, Phillip ACT 2606P: 02 6162 8300 F: 02 6282 6558 www.opc.com.au

Clinton Henderson, OPC Technical Services Manager and Terry Campese, Captain Canberra Raiders

Businesses use accountants and bookkeepers to keep their fi nances in order and lawyers to negotiate the legal requirements of their profession, yet many businesses still insist on keeping design in-house. Unfortunately the results of this frugal approach are predictably disappointing. Canberra has many great graphic design agencies who are more than capable of producing outstanding looking products for your business.

DESIGNERS

CANBERRA’S

GRAPHICThere are some things that you shouldn’t do yourself

D E S I G N F E AT U R E

I N F O R M AT I O N T E C H N O L O G Y F E AT U R E D E S I G N F E AT U R E

Graphic Design

Canberra’s environmental graphic design agency turns fi ve

Claire Connelly and her team at Papercut Graphic Design are celebrating their five-year milestone this year – and what a successful

five years it has been.“In year one of Papercut I started with

myself and one designer occupying one room of the 1950’s style house in Turner. The whole house has been converted to studio space, and five years later we have filled five rooms in the house with a dedicated team of five,” Claire said proudly.

During this relatively short period of time Claire and Papercut have also clocked up an impressive amount of awards including: Caring for the Environment (2011), Business Woman of the Year (2010) and Environmental Innovation (2009).

“Much of our success is due to making sustainability the norm in our business rather than the exception, this is our point of difference – we practice what we preach and we attract clients who hold similar values around caring for the planet, and being mindful of our precious resources. However, we would not have had these successes without our great team of designers and our supportive and loyal clients” Claire said.

Claire’s Papercut team comprises: Kate Brennan (studio manager), Meagan Spedding (designer/webmaster), Susannah Luddy (designer), Tamar Mavlian (designer) and Grace Connelly (admin/social media).

Surviving five years in business is

something to celebrate and doesn’t come easy as Claire explains.

“Building the business has taken a lot of hard work. When I started Papercut I thought it would improve my work-life-balance. In reality I’ve given up many a weekend in lieu of work since the business started, but I wouldn’t change a thing.”

Papercut offer a wide range of services including:• logo development• publication design and typesetting• brand and identity solutions• web accessible services• web design and development, and• social media campaign development.

According to Claire the future is very bright for Papercut.

“I plan to continue growing the business and eventually move into some larger open plan office space in Braddon,” Claire outlined.

In addition to graphic design, Claire has branched out with a branding consultancy called ‘The Image Project’.

This new consultancy is a collaboration of four professional business women: Claire Connelly (graphic designer and owner of Papercut), Amanda Whitley (public relations professional and owner of HerCanberra.com.au), Fiona Keary (image consultant and owner of Style Liberation) and Sarena Cross (relationship coach and owner of Miruslife).

“This new service is predominantly for businesswomen to work with them on their branding and personal style.

If you want to reposition and

rebrand yourself for the next phase in your career, or if you want to improve your image perception and professional persona, then we have the team and tools to work with you to achieve this,” Claire said passionately.

Papercut is also a partner with the ACT Social Enterprise Hub and undertakes pro-bono design work for community organizations and social entrepreneurs in the Canberra community.

Papercut’s friendly team of skilled graphic and web designers will create the perfect visual expression of your product or service.

“We love working with clients who share our passion for creative design and innovation – especially those who value sustainability as we do,” Claire explained.Papercut Graphic Design18 Bent Street Turner ACT 2612 PO Box 6264 O’Connor ACT 2602T 02 6162 4045 | F 02 6162 4046 E [email protected]/papercut.canberra

Papercut’s friendly team of skilled graphic and web

designers will create the perfect visual expression of

your product or service.

Claire Connelly

Businesses use accountants and bookkeepers to keep their fi nances in order and lawyers to negotiate the legal requirements of their profession, yet many businesses still insist on keeping design in-house. Unfortunately the results of this frugal approach are predictably disappointing. Canberra has many great graphic design agencies who are more than capable of producing outstanding looking products for your business.

DESIGNERS

CANBERRA’S

GRAPHICThere are some things that you shouldn’t do yourself

D E S I G N F E AT U R E


We want to help guide your creative decisions.Not make them for you.

pixeltopaper.com.au6285 55 02A fresh approach to creative design + web services.

Being creative is hard work. Thought through

Thought through

ZOO Advertising recognised this more

than most. So they’ve created a way

to streamline their talent by forming

something they’ve dubbed the “creative

hub”, a collection of four creatives who

excel at different things but who work

together on projects.

This might sound rather wishy-washy and

there might be several of you out there rolling

your eyes, but it’s an approach that Clint

Hutchinson, Managing Director and one of

the four, insists is not a gimmick.

“It’s not your usual advertising model. There’s

no single overarching creative director who sits

in a vacuum and makes fi nal decisions – it’s a

bunch of creatives working together to get the

job done.”

“It starts at the business problem,” Clint

continues, “It’s my job to understand the

client’s business. As a businessman, I can

talk to them at their level and that’s important.”

Then, Jimi Bostock who is Creative Strategist

moves into the project.

“My job is to ask the important questions

about who we want to talk to and how we

should talk to them.” Jimi explains.

“I like to say, fall in love with the questions

and the answers will come,” he adds.

Creative Copywriter, Martin Fleming and Art

Director, John Ruman then come into the mix

to fi nd the creative idea that perfectly matches

the business need and the strategic brief.

The fusion of strategy and creative is not necessarily a new one, but working so closely together is fairly unique. At other agencies, strategists come to the creatives with directions and the creatives take it from there, but this is a system that has everyone in the trenches together.

While each has their own speciality, all four dip their toes in everyone else’s discipline. So while John concentrates on the visual elements of the design, he might have opinions on the messaging.

Martin likens it to the Justice League. Everyone has their own powers, but we all work together. I’m more like Superman, Clint, I guess, would insist on being Batman, John can be the Flash and Jimi can be…um...dunno I’ve forgotten the rest of the Justice Leaguers’ he laughs. ‘Maybe Wonder Woman?’

The process seems to be working, with the hub winning work left, right and centre.

John is a fan of the new way. “It’s not always easy. Whenever you have a bunch of strong personalities, there’s always going to be differences of opinion. And sometimes there are clashes. But we’re getting better and we’re learning to accept that.”

Martin agrees. “You’re no longer just working by yourself. You have back-ups and there’s surprisingly less ego involved when you’re splitting the workload.” He goes on to joke, “If it goes well, you celebrate together; if it goes awry…we blame Jimi.”

Whatever the formula, it is working and it’s an exciting time to be part of the rise and rise of

Coming up with new and interesting ideas is tough.

Sk ipp ing from one cl ient to the next – from furniture stores to build ing developments to l i censed c l ubs to food markets –

involves originality whirring around at rocket speed

and there is a need to harness that energy.

We want to help guide your creative decisions.Not make them for you.

pixeltopaper.com.au6285 55 02A fresh approach to creative design + web services.

The ACT & Region Chamber of Commerce and Industry is very grateful to B2B for making this feature possible. B2B is a leading business-to-business publication in Canberra and as the leader

of the business community in the ACT and the Voice of Business, the Chamber works closely with the team from B2B.

The Chamber has served the ACT and region business community since 1936. This is an exceptional amount of time; we are the longest established and leading business association in the ACT and region. The Chamber has gone through several name changes throughout this time, including ACT Employers Association, Canberra Chamber of Commerce, Confederation of ACT Industry and Fyshwick Traders Association. For the last 15 years, we have been known as the ACT & Region Chamber of Commerce & Industry.

Together with the other state chambers of commerce, the ACT Chamber is a proud founding member of the Australian Chamber of Commerce and Industry (ACCI). ACCI is the leading national organisation supporting and connecting business of all sizes. Through its network of State Chambers and national industry associations, ACCI represents some 350,000 businesses in Australia employing around 4 million

continued pg 24

A C T & R E G I O N C H A M B E R O F C O M M E R C E & I N D U S T R Y F E AT U R E

The voice of businessmake it your business!Text by Dr Christopher Peters

B 2 B I n C a n B e r r a n O V e M B e r 2 012 21

The ACT & Region Chamber of Commerce and Industry is very grateful to B2B for making this feature possible. B2B is a leading business-to-business publication in Canberra and as the leader

of the business community in the ACT and the Voice of Business, the Chamber works closely with the team from B2B.

The Chamber has served the ACT and region business community since 1936. This is an exceptional amount of time; we are the longest established and leading business association in the ACT and region. The Chamber has gone through several name changes throughout this time, including ACT Employers Association, Canberra Chamber of Commerce, Confederation of ACT Industry and Fyshwick Traders Association. For the last 15 years, we have been known as the ACT & Region Chamber of Commerce & Industry.

Together with the other state chambers of commerce, the ACT Chamber is a proud founding member of the Australian Chamber of Commerce and Industry (ACCI). ACCI is the leading national organisation supporting and connecting business of all sizes. Through its network of State Chambers and national industry associations, ACCI represents some 350,000 businesses in Australia employing around 4 million

continued pg 24


The voice of businessmake it your business!Text by Dr Christopher Peters



Workplace injury costs employers millions of dollars each year in loss of productivity and rising

insurance premiums. Our company provides solutions in the areas of work health and safety and injury management. We have a proven track record of excellent service delivery and have been in business in the ACT for over a decade’, Louise Hughes, General Manager.

‘Our dedicated team of consultants work with employers to help identify workplace

risks and we can assist to develop cost effective measures to reduce the risk of injury and illness’, says Louise.

SRC Solutions support organisations with a range of services including: Training, Work Health and Safety (WHS) consulting, and Return to Work Management. We are also an accredited Workplace Rehabilitation Provider. Our rehabilitation providers include a team of occupational therapists, exercise physiologists, nurses and physiotherapists, guaranteeing reliable guidance to both workers and their employers. SRC not only has robust systems in place but have strong relationships with specialist consultants to support both the injured worker and their employers.

We assist to implement best practice early intervention strategies tailored to your workplace. We know the impact injuries have on employers and their workers, not only in relation to cost but to the time it takes, in some cases, before an injured or ill worker is able to return to work. Our return to work consultants are proactive, innovative, responsive and reliable with solid experience

Full HSR and bridging training, Mental Health

First Aid, Certificate IV in OHS, & moreSRC SOLUTIONS

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in managing injured or ill workers.Our specialist WHS team can review

your current WHS procedures including gap analyses of your safety systems. We will assist you with strategic advice for implementing effective, up to date policies, plans and procedures.

Since the introduction of the new WHS Legislation, there has been an increase in demand for training. Louise says it is important to ensure you choose a training company that has qualified trainers with recent experience and a sound understanding of the legislation they work within.

SRC Solutions is an accredited training facility; our sessions include practical advice for attendees that can be easily and effectively applied back in their workplace. Although we hold most courses at our training facility, our consultants can deliver training off site, at your workplace. Louise says she looks forward to the continued growth of the company and to providing professional advice and assistance for employers and workers in both the private and public sectors.

Committed to injury prevention and management

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e Hug

hes,

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people. This makes ACCI the largest and most representative business association in Australia. ACCI’s members range from top 100 companies to hundreds of thousands of micro, small and medium businesses. ACCI is our link to the International Chamber of Commerce, and a number of international institutions including the International Labour Organisation.

As the ‘Voice of Business’ in the ACT and region, the Chamber plays a very important leadership role in representation and advocacy of business interests to government, the media and wider community. We do so through our heavy involvement with the ACT and Federal Governments including ministers, politicians, officials and through a large number of government boards and consultative forums. I am a member of some 20 government committees and I appreciate the opportunity to contribute to the business community and the wider community through these committees. The Chief Minister, together with her Ministers, have convened economic roundtables,

F E AT U R EA C T & R E G I O N C H A M B E R O F C O M M E R C E & I N D U S T R Y F E AT U R E

infrastructure roundtables, skills roundtables, and budget roundtables throughout the year to ensure the government and the business community, work cooperatively together through these complex times. I am a member of a small group called the Canberra Cabinet. It is chaired by the Chief Minister, the Deputy Chair is the Deputy Chief Minister and there are five non-government members. This Canberra Cabinet has presented me with enormous opportunities to represent business and the community on all aspects of government policy.

The Chamber provides a range of services to help meet the challenges facing business today, and help them succeed. We assist our members with their workplace relations issues, advise members on their responsibilities and represent members before commissions and tribunals. We hold a large number of events and information sessions for our members to connect, remain informed and up-to-date. At the Chamber, we also provide advice to members on employment, education and training issues

and opportunities. We assist our members with issues that directly impact on their business such as planning, government procurement, skills development, foreign employees and their visa issues, legislative and policy issues. On behalf of the Federal government, we run the Ready school-business partnership program

We survey our members on a quarterly basis. Questions in the survey include expectations for the performance of the Australian and ACT economy over the next 12 months in comparison with the last 12 months. The survey also asks members to indicate how their business has performed over the past 3 months, relative to the previous 3 months, according to 10 different measures. In addition, we ask members how they believe their business will perform over the next 3 months compared with the past 3 months. This information provides valuable readings on the strength of the domestic economy and enables the Chamber to pursue relevant

continued pg 26

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people. This makes ACCI the largest and most representative business association in Australia. ACCI’s members range from top 100 companies to hundreds of thousands of micro, small and medium businesses. ACCI is our link to the International Chamber of Commerce, and a number of international institutions including the International Labour Organisation.

As the ‘Voice of Business’ in the ACT and region, the Chamber plays a very important leadership role in representation and advocacy of business interests to government, the media and wider community. We do so through our heavy involvement with the ACT and Federal Governments including ministers, politicians, officials and through a large number of government boards and consultative forums. I am a member of some 20 government committees and I appreciate the opportunity to contribute to the business community and the wider community through these committees. The Chief Minister, together with her Ministers, have convened economic roundtables,

F E AT U R EA C T & R E G I O N C H A M B E R O F C O M M E R C E & I N D U S T R Y F E AT U R E

infrastructure roundtables, skills roundtables, and budget roundtables throughout the year to ensure the government and the business community, work cooperatively together through these complex times. I am a member of a small group called the Canberra Cabinet. It is chaired by the Chief Minister, the Deputy Chair is the Deputy Chief Minister and there are five non-government members. This Canberra Cabinet has presented me with enormous opportunities to represent business and the community on all aspects of government policy.

The Chamber provides a range of services to help meet the challenges facing business today, and help them succeed. We assist our members with their workplace relations issues, advise members on their responsibilities and represent members before commissions and tribunals. We hold a large number of events and information sessions for our members to connect, remain informed and up-to-date. At the Chamber, we also provide advice to members on employment, education and training issues

and opportunities. We assist our members with issues that directly impact on their business such as planning, government procurement, skills development, foreign employees and their visa issues, legislative and policy issues. On behalf of the Federal government, we run the Ready school-business partnership program

We survey our members on a quarterly basis. Questions in the survey include expectations for the performance of the Australian and ACT economy over the next 12 months in comparison with the last 12 months. The survey also asks members to indicate how their business has performed over the past 3 months, relative to the previous 3 months, according to 10 different measures. In addition, we ask members how they believe their business will perform over the next 3 months compared with the past 3 months. This information provides valuable readings on the strength of the domestic economy and enables the Chamber to pursue relevant

continued pg 26

First in CanberraCall us! With over 29 years experience in the Canberra recruitment market we know how to match the right people with the right jobs. For a complete list of available positions visitwww.PCApeople.com

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policy issues with government and allows government to be directly aware of concerns that the ACT and region business community have.

We have a number of current affiliated organisations including:-• Chamber’s Women in Business• Retail Traders Association of the ACT &

Region Inc• Australian Industry & Defence Network

(Canberra) Inc• ACT Association of Providers of Training

Services Inc• Security Professionals Registry• Indigenous Business Chamber of

Australia Inc• Multicultural Business Chamber of

Australia IncOur electronic newsletter, Chamber News,

continues to be a great source of information for members, promoting Chamber and local business events and focussing on issues and advice relevant to Chamber members.

During the last 12 months, the Chamber has also conducted over 60 member events,

including :-• Federal Budget Breakfast• ACT Budget briefing• Annual Golf Day• FairWork Information Seminars• Women in Business lunch Series• Meet the Leaders luncheons in the lead-up

to the ACT election• Workplace Relations Training Seminars• Our monthly, Business after Business

events• and Young Business Network events

There are also breakfast seminars, business lunches, dinners and workshops, all focused on topics relevant to the business community of the ACT.

The skills shortage (fast becoming a skills crisis) continues to be at the top of the list of concerns for all employers in Canberra – business, ACT Government and Federal Government.

The ACT Government’s Live in Canberra program has helped a lot – but on its own it will not solve our skills shortage. Encouraging our mature age population to delay their

retirement for a little longer is the only solution that will make a significant difference. This will require employers to offer even more flexible working conditions to the baby-boomer generation.

Another challenge is our two-speed economy. Overall, our economy is remarkably strong – third only to the resource-rich States of Western Australia and the Northern Territory. But, within that, sectors of retail and hospitality continue to hurt – and hurt badly.

Federal government budget cuts and the national political uncertainty have combined to result in a lack of consumer confidence.

If you are not already a member of the Chamber, I encourage you to do so. Our Business Development Manager, Ms Jo Madsen, will be pleased to help you.

Best wishes for the holiday season and best wishes for the New Year.

12a Thesiger Court, Deakin ACT 2600T 6283 [email protected]

Find out more about Wisdom, contact our team on 02 6257 8588 or visit wisdomlearning.com.au

ExpErts in lEarning & dEvElopmEnt

Wisdom consultants are specialist training and education professionals who work with individuals, businesses and government organisations to provide high quality learning and development solutions.

WinnEr 2012 Australian Small Business Champion Award (Educational Services) learning facilitation consulting

F E AT U R EA C T & R E G I O N C H A M B E R O F C O M M E R C E & I N D U S T R Y

policy issues with government and allows government to be directly aware of concerns that the ACT and region business community have.

We have a number of current affiliated organisations including:-• Chamber’s Women in Business• Retail Traders Association of the ACT &

Region Inc• Australian Industry & Defence Network

(Canberra) Inc• ACT Association of Providers of Training

Services Inc• Security Professionals Registry• Indigenous Business Chamber of

Australia Inc• Multicultural Business Chamber of

Australia IncOur electronic newsletter, Chamber News,

continues to be a great source of information for members, promoting Chamber and local business events and focussing on issues and advice relevant to Chamber members.

During the last 12 months, the Chamber has also conducted over 60 member events,

including :-• Federal Budget Breakfast• ACT Budget briefing• Annual Golf Day• FairWork Information Seminars• Women in Business lunch Series• Meet the Leaders luncheons in the lead-up

to the ACT election• Workplace Relations Training Seminars• Our monthly, Business after Business

events• and Young Business Network events

There are also breakfast seminars, business lunches, dinners and workshops, all focused on topics relevant to the business community of the ACT.

The skills shortage (fast becoming a skills crisis) continues to be at the top of the list of concerns for all employers in Canberra – business, ACT Government and Federal Government.

The ACT Government’s Live in Canberra program has helped a lot – but on its own it will not solve our skills shortage. Encouraging our mature age population to delay their

retirement for a little longer is the only solution that will make a significant difference. This will require employers to offer even more flexible working conditions to the baby-boomer generation.

Another challenge is our two-speed economy. Overall, our economy is remarkably strong – third only to the resource-rich States of Western Australia and the Northern Territory. But, within that, sectors of retail and hospitality continue to hurt – and hurt badly.

Federal government budget cuts and the national political uncertainty have combined to result in a lack of consumer confidence.

If you are not already a member of the Chamber, I encourage you to do so. Our Business Development Manager, Ms Jo Madsen, will be pleased to help you.

Best wishes for the holiday season and best wishes for the New Year.

12a Thesiger Court, Deakin ACT 2600T 6283 [email protected]

JUNE 2012b2bincanberra.com.au

72

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FUNCTIONS & VENUES FEATURETime to start booking for next

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CAN YOU SAVE 50% ON YOUR PRIVATE HEALTH?RSM Bird Cameron investigates

CANBERRA TRAINING FEATURETime to brush up on

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NEW GATEWAY BUSINESS PARK

Gungahlin's newest commercial addition

PART 1: SELLING YOUR BUSINESS

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Canberra's Tracey Mitchell is

Asian Entrepreneur of the Year

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INT. CHILD CUSTODY DISPUTESHow to avoid them

AINSLIE CELLARS GRAND OPENINGFine wines on the Northside

MEMBERS VOLUNTARY LIQUIDATIONHow easy are they?

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MYSKILLSmanager

JULY 2012

b2bincanberra.com.au

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B2B PROPERTY See some of Canberra's best commercial property

EXTENSIVE RECRUITMENT FEATURECanberra's best recruiters on show

set to revolutionise the training, recruitment industries and the practice of skills management and employee engagement.

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SEPTEMBER 2012b2bincanberra.com.au

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10 ADVICE COLUMNS FROM THE EXPERTS

From accounting to commercial property

ACT TELSTRA BUSINESS AWARDS HIGHLIGHT SUCCESS

B2B profi les businesses that featured in the 2012 awards

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Inside OPC's peace of mind solutions NEW HAT FOR PATMeet Datafl ex's new Executive Chairman Patrick Cheetham

BACK TO BASICSElringtons explore the best ownership structures for your business

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OCTOBER 2012

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JIGSAW HOUSING CANBERRA Businesspoint business of the yearCANBERRA'S LARGEST PICINICRaising funds for the 'Lending a Healthy Hand Program'

ASPEN MEDICAL EXPORTER OF THE YEARSuccess for the second year in a row

ACCOUNTINGMaximise sale of business by being prepared by Ken Johnston, RSM Bird Cameron

BUSINESS LAWBack to basics on ownership structures Part 2by Cassandra Emmett, Elringtons Lawyers

CORPORATE GOVERNANCECut red tape to grow small businessBy Phil Butler, Australian Institute of Company Directors

ESTATE PLANNINGThe asset protection benefits of testamentary trustsBy Stephen Bourke, Certus Law

HEALTHHansel and Gretel, cardiovascular disease and diabetes - what's the link?By Robbie Manzano, Healthy Identity

STRATEGIC FINANCIAL ADVICE Managing an elderly relative’s financial affairsBy Sean Ryan, Perpetual Private

RECRUITMENTICT Recruitment at a glanceBy Allison Guy-Ritchie, PCA People

TRAINING Taking advantage of technology in trainingBy Karen Nicholas, Learning Options

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ADVICE

Baby Boomers need years of preparation to get the most out of the sale of their small to medium enterprises (SMEs).

A recent poll of SME owners suggests 45 per cent of respondents plan to exit their business within five years. However, a similar amount of owners are not adequately prepared and have no plan to maximise the return on the sale of their greatest asset.

Experts agree at least three to five years are needed to properly prepare for the sale of a business; the place to start is to get the business independently valued and assessed. That way potential buyers can see what the business is worth, what the annual turnover is and how much tax is paid each year.

Another key concern is how much capital gains tax will have to be paid when the business is sold, and how can a seller go about minimising this figure?

Strengthening customer contracts is a great way of adding value to a business, consider the biggest customers, is there a contract in place or a mutual agreement? Having hard copies of contracts with your customers will help to grow potential buyer’s confidence.

Having great, well trained staff in place is of huge benefit to any business, buyers will want to know if the current staff will stay on after the owner leaves. Owners are expected to speak to staff about the sale of the business to ease concerns over their future. Being able to guarantee a team of well trained staff is an important selling point to potential buyers.

Key points when selling a business• Prepare for the sale at least five years prior to selling.• Strengthen ties with key customers and draw up contracts where

possible.• Train staff to run the business without the owner being present.• Speak to staff about selling the business.• Prepare documents for sale of business as early as possible.• Do not sell if the timing is wrong, be patient and be prepared to wait

until the right buyer is found.

Maximise sale of business by being prepared

ACCOUNTING

For more information, please contact Ken Johnston at RSM Bird Cameron, on 02 6247 5988 or [email protected]

By Ken Johnston

Chartered Accountants Bird Cameron

Experts agree at least three to fi ve years are needed to properly prepare for the sale of a business; the place to start is to get the business independently valued and assessed.

BUSINESS LAW

Corporate ownership of a business is often recognised for its perks including the ability to raise capital, flexible tax arrangements, ease of transferring ownership and succession. However, it is important to consider the limitations of this structure before setting up your business with corporate ownership. Many perceived benefits are neutralised by law or practice. In particular, business owners who are looking for personal protection will find that it is limited in the following circumstances:

Personal guarantees the universal position that company owners are protected from the liabilities of the company by the ‘corporate veil’ is distorted by the fact that lenders and creditors routinely call for directors to provide personal guarantees for their debts. It is unusual for a corporate trading entity to have any sort of financing or an overdraft without personal guarantees. Similarly, where business premises are leased, directors' personal guarantees in the lease are the norm.

Onerous Directors Duties there are strict statutory obligations associated with the role and responsibilities of being a director. The company structure does not afford protection to company directors who fail to lodge financial data and reports associated with the business activities as and when they are due. Also, directors are required by law to be continuously well versed in the company’s operations, income and debt levels. The time, costs, and penalties associated with these requirements can divert attention and resources from other aspects of the business.

Insolvent Trading Directors who incur a company debt without a reasonable prospect of being able to repay the debt can be personally liable to the company and creditors for those debts, and additionally can be prosecuted and penalised. Directors must at all times ensure that the company is solvent.

Limited asset protection during family disputes The corporate veil also fails to protect assets during a family law dispute. This is because the family court can ignore company ownership and instead consider the question “who has control”.

Liquidation claw backs When a company goes into liquidation, a liquidator has the ability to “claw back” assets or funds that are recently transferred out of the company if it can be inferred that those transactions were designed to defeat creditors of the company. In other words, a company that disposes of an asset to a family member and later goes into liquidation will have that transaction scrutinised and possibly reversed.

Overall, a company can be a useful vehicle for owning, controlling and disposing of a business and will offer some personal protection for the business owner. However, there are limits on that protection which require careful consideration and advice.

by Cassandra Emmett

Cassandra EmmettSpecial Counsel & Manager, Business ServicesContact Elringtons T: (02) 6206 1300, Level 7, 221 London Circuit, Canberra Cityvisit: elringtons.com.au

Back to basics on ownership structures

Part 2


by Stephen Bourke

ESTATE PLANNING

Certus Law specialises in superannuation, trusts and estate planning. Visit Certus Law at Level 5, 28 University Avenue, T: 6268 9090, www.certuslaw.com.au

The asset protection benefits of

testamentary trustsLast month we discussed the Taxation Benefits of Testamentary

Trusts. This month we will look at the Asset protection benefits of these trusts. We will use the same case study from last month...

Bob is a widower who dies leaving three children:• Jack – aged 30. He is in the process of separating from his wife and

earns $100,000 per annum. He has two young children.• Jill – Aged 26.• Bill – aged 14.

His estate consists of:• House $800,000• Car $15,000• House Contents $30,000• Superannuation Death Benefits$800,000

As is noted above Jack is separating from his wife. If Jack were to receive his share of the estate without a testamentary trust ($504,332) it would be exposed to an order of the Family Court. The property as it is in his possession and control and falls into the definition of property. While it is true that the court would be likely to give significant weight for the contribution he has made to the matrimonial pool from his inheritance, it is still nevertheless exposed to a claim.

How much credit would be allowed for the inheritance depends on a number of factors. When was the inheritance received? How much was received? How much other property is there? It is not unheard of for a sizeable chunk of “the inheritance” to go to the other spouse following family law proceedings.

Likewise if Jill uses her inheritance to buy herself a house and then forms a relationship it would be exposed to a claim by a future partner the same way as Jack’s share of the inheritance would also be at risk.

What would happen if there was a Testamentary Trust?Most testamentary trusts these days include a clause that states

that the primary beneficiary (Jack and/or Jill) would lose the power to appoint a trustee and also be removed as a trustee. The property in the testamentary is not the property of the party before the Family Court. They merely have the right to be considered as an object of the trust. The court may treat it as a financial resource. But the capital of the trust may be excluded. In this way, the inheritance would be protected.

If Jill were to borrow the money to purchase her house from the trust (which ideally should be on market rates) the trust would be a creditor to her. Alternatively, the trust could buy the house and rent it to her. If she becomes bankrupt or a creditor tries to seize the house it is not her house or her rights in the property are only limited to the equity she may have in the property. In this way, her inheritance is protected.

With some thoughtful planning and advice. you can establish a testamentary trust in your will that will ensure that your kid’s inheritance is protected for them and for your future descendants for years to come.

While economic uncertainty continues across most of Europe, recent figures released from the UK have shown the first signs of growth emerging from the Small-Medium Enterprise (SME) business sector.

The figures show a staggering 455,000 companies being registered in the 2011/2012 financial year, accounting for 59 per cent of private sector employment and almost 50 per cent of business turnover in the UK.

This is an encouraging sign for the UK economy. Similarly in Australia, growth in the SME sector is a key indicator of

strength in the Australian economy. According to the most recent Government figures, more than two

million small businesses employ almost five million Australians and produce about one-third of our economic output.

The SME sector really is the ‘lifeblood’ of the Australian economy. Despite this, small business owners are still hampered by excessive

red-tape with government regulation and the burden of compliance continuing to be a drag on the sector.

According to the NSW Business Chamber’s Annual Red Tape survey (2011) 65.9 per cent of businesses said that complying with government regulatory requirements has a moderate to major impact on their business.

Further, the Australian Institute of Company Directors’ April 2012 Director Sentiment Index found that nearly 70% of directors dealt with more red tape now than they did 12 months ago. Directors of small to medium businesses were particularly concerned about the current industrial relations environment because of its growing adverse impact on workplace flexibility and productivity.

It is our view that while good regulation can support the smooth functioning of business and society, regulation which is redundant, poorly designed or administered is a significant issue for small businesses.

To encourage entrepreneurship and make it easier for SMEs to do business, Australia must find the right regulatory mix.

The Australian Institute of Company Directors remains committed to assisting Australian businesses grow and evolve through better governance. Likewise we are committed to championing the need for a more sensible regulatory environment.

To do this, we have released a Working Paper, Business Deregulation – a call to action, designed to stimulate discussion about deregulation and with the eventual goal of developing workable strategies to achieve regulatory reform. Feedback received will inform a final policy Position Paper on deregulation which the Australian Institute of Company Directors will use as a tool in its advocacy efforts to achieve change.

We are seeking feedback from the SME director community about how red tape and regulation impacts your business. To have your say, please email [email protected].

Cut red tape to grow small business

Phil Butler is Manager - NFP, Public Sector & ACT at the Australian Institute of Company Directors.. For more information about AICD ‘s course programs and events, T: 02 6248 5954.

by Phil Butler

CORPORATE GOVERNANCE HEALTH

Life is a messy process - there is no denying it. And anyway, what fun would it be, if we didn’t get dirty once in a while?

The game we call “life” needs to be constantly monitored, as a fast and furious lifestyle can cause serious and deadly health repercussions.

Fortunately, globalisation has seen developed countries like Australia increase their life expectancy and lower communicable disease prevalence. In fact, a comparison report by AWIA (2005-2010) illustrates the wealth of Australia’s health care system.

Compared to other nations, Australian males and females rank 4th and 3rd, respectively, in average life expectancy. Furthermore, from 1901 to 2009, life expectancy from birth in Australia, increased from 55 to 80 years for males and 59 to 84 years for females.

According to the above statistics, all seems well. It seems the power of globalisation has been nothing but a fairytale, as we lounge in our gingerbread house watching our elephant sized LCD television. Hmm... gingerbread house? I've heard that somewhere.

The famous Hansel and Gretel fairytale ended with the witch falling in the oven and everyone living happily ever after.

Little did we know, Hansel and Gretel ended up dying a couple years later from an unknown cause. With scientific knowledge and technology derived from globalisation/industrialisation, we can now confirm cardiovascular disease (CVD) and type 2 diabetes are to blame for Hansel and Gretel's lifespan falling short of their life expectancy. The sugary foods the evil witch fed them finally finished what she set out to do - sorry children.

Yes, I know it's a story and we all know fairytales cannot end this way. However, I'm sad to say, reality suggests otherwise.

Statistics illustrated by AWIA (2011) indicate, in 2007-2008, an estimated 3.5 million Australians suffered from long-term CVD; and type 2 diabetes has been increasing steadily each year. Furthermore, obesity rates in all population groups have increased dramatically in the last 2 decades. Through globalisation, Australia's social and physical environments support obesity. Food choices are now based on convenience and cost, while exercise for health-benefit is being overlooked due to family and work commitments. These weaknesses are further exposed through clever marketing social media and a profitable food industry. Consequently, unhealthy lifestyle behaviours are evident within our society.

"We have the resources to control our social and physical environment. We have the power to improve, maintain and promote health if we chose to do so"

So it's time to take responsibility, as individuals and as community members. Once we commit to change, we can finally change the social and physical environment to support healthy living. Until then we're going to lose the fight in regaining control of our messy lives.

Hansel and Gretel, cardiovascular

disease and diabetes - what's the link?

Robbie Manzano is founder and managing director of Healthy Identity. Robbie has degrees in Human Nutrition and Coaching Science from the University of Canberra and is currently completing a Graduate Certificate Public Health from Curtin [email protected] 366 014

By Robbie Manzano

RECRUITMENT

Over the past 6 months we have seen a downward shift in the amount of ICT opportunities available in Canberra through major events, such as a large amount of voluntary redundancies within the Government sector and the recent ACT election. In saying that there is still work out there, it just takes a little more work from experienced and well networked recruiters to find it. Like most markets, Canberra

has ebbs and flows which is considered normal activity. Coming up to the Christmas break, things are starting to slow down as people begin planning their leave over December and January. Our prediction is that the market will start up again around Valentines Day 2013. This will give people time to come back from holidays and start their recruitment to finalise the end of financial year budgets and projects. We are seeing more specific technical roles available at the moment rather than help desk and tester roles. Project Managers and Business Analyst will continue to be in demand as the projects start up again after the Christmas break. Our advice to candidates starting to look in the market is try and stay in your current contracts until the new year, this will get you over the Christmas period and give you a fresh start to the New Year. You can spend this time updating your CV to make sure it is current and has all of your recent experience outlined. For those people trying to break into the ICT market, build a strong relationship with an experienced and reputable recruiter who you trust and who can give you the right advice for the current market. Although this is anemployer market, nothing will stop you from getting work if you present yourself in a professional manner and you are willing to put in the effort to find the right role for you. Don’t always settle for the first offer; make sure that you are going into a role that you will enjoy and that you can get fulfilment out of. This will make your life happier and make your hard work spent looking for work worthwhile. What can PCA do to help? PCA’s ICT recruitment team has over 20 years experience in the sector and works closely within the ACT market to help those people seeking employment opportunities. We maintain close relationships with our broad client base to ensure that we are current and up to date with any opportunities that arise in the market.

ICT recruitment at a glance

For more information contact Dean or Louise on 62571010 or email [email protected] or [email protected]

By Allison Guy-Ritchie

.

We maintain close relationships with our broad client base to ensure that we are current and up to date with any opportunities that arise in the market.

HEALTH

Life is a messy process - there is no denying it. And anyway, what fun would it be, if we didn’t get dirty once in a while?

The game we call “life” needs to be constantly monitored, as a fast and furious lifestyle can cause serious and deadly health repercussions.

Fortunately, globalisation has seen developed countries like Australia increase their life expectancy and lower communicable disease prevalence. In fact, a comparison report by AWIA (2005-2010) illustrates the wealth of Australia’s health care system.

Compared to other nations, Australian males and females rank 4th and 3rd, respectively, in average life expectancy. Furthermore, from 1901 to 2009, life expectancy from birth in Australia, increased from 55 to 80 years for males and 59 to 84 years for females.

According to the above statistics, all seems well. It seems the power of globalisation has been nothing but a fairytale, as we lounge in our gingerbread house watching our elephant sized LCD television. Hmm... gingerbread house? I've heard that somewhere.

The famous Hansel and Gretel fairytale ended with the witch falling in the oven and everyone living happily ever after.

Little did we know, Hansel and Gretel ended up dying a couple years later from an unknown cause. With scientific knowledge and technology derived from globalisation/industrialisation, we can now confirm cardiovascular disease (CVD) and type 2 diabetes are to blame for Hansel and Gretel's lifespan falling short of their life expectancy. The sugary foods the evil witch fed them finally finished what she set out to do - sorry children.

Yes, I know it's a story and we all know fairytales cannot end this way. However, I'm sad to say, reality suggests otherwise.

Statistics illustrated by AWIA (2011) indicate, in 2007-2008, an estimated 3.5 million Australians suffered from long-term CVD; and type 2 diabetes has been increasing steadily each year. Furthermore, obesity rates in all population groups have increased dramatically in the last 2 decades. Through globalisation, Australia's social and physical environments support obesity. Food choices are now based on convenience and cost, while exercise for health-benefit is being overlooked due to family and work commitments. These weaknesses are further exposed through clever marketing social media and a profitable food industry. Consequently, unhealthy lifestyle behaviours are evident within our society.

"We have the resources to control our social and physical environment. We have the power to improve, maintain and promote health if we chose to do so"

So it's time to take responsibility, as individuals and as community members. Once we commit to change, we can finally change the social and physical environment to support healthy living. Until then we're going to lose the fight in regaining control of our messy lives.

Hansel and Gretel, cardiovascular

disease and diabetes - what's the link?

Robbie Manzano is founder and managing director of Healthy Identity. Robbie has degrees in Human Nutrition and Coaching Science from the University of Canberra and is currently completing a Graduate Certificate Public Health from Curtin [email protected] 366 014

By Robbie Manzano

RECRUITMENT

Over the past 6 months we have seen a downward shift in the amount of ICT opportunities available in Canberra through major events, such as a large amount of voluntary redundancies within the Government sector and the recent ACT election. In saying that there is still work out there, it just takes a little more work from experienced and well networked recruiters to find it. Like most markets, Canberra

has ebbs and flows which is considered normal activity. Coming up to the Christmas break, things are starting to slow down as people begin planning their leave over December and January. Our prediction is that the market will start up again around Valentines Day 2013. This will give people time to come back from holidays and start their recruitment to finalise the end of financial year budgets and projects. We are seeing more specific technical roles available at the moment rather than help desk and tester roles. Project Managers and Business Analyst will continue to be in demand as the projects start up again after the Christmas break. Our advice to candidates starting to look in the market is try and stay in your current contracts until the new year, this will get you over the Christmas period and give you a fresh start to the New Year. You can spend this time updating your CV to make sure it is current and has all of your recent experience outlined. For those people trying to break into the ICT market, build a strong relationship with an experienced and reputable recruiter who you trust and who can give you the right advice for the current market. Although this is anemployer market, nothing will stop you from getting work if you present yourself in a professional manner and you are willing to put in the effort to find the right role for you. Don’t always settle for the first offer; make sure that you are going into a role that you will enjoy and that you can get fulfilment out of. This will make your life happier and make your hard work spent looking for work worthwhile. What can PCA do to help? PCA’s ICT recruitment team has over 20 years experience in the sector and works closely within the ACT market to help those people seeking employment opportunities. We maintain close relationships with our broad client base to ensure that we are current and up to date with any opportunities that arise in the market.

ICT recruitment at a glance

For more information contact Dean or Louise on 62571010 or email [email protected] or [email protected]

By Allison Guy-Ritchie

.

We maintain close relationships with our broad client base to ensure that we are current and up to date with any opportunities that arise in the market.


As your parents or family members age, it can become challenging for them to make important financial decisions or to manage their investments. An enduring power of attorney relating to financial and property matters is a vital document, ensuring that a trusted delegate can take over financial affairs in situations where a person has impaired decision-making capacity.

The attorney should of course be trustworthy and willing to take on the role, have the person’s best interests at heart, have an appropriate skill set to deal with the person’s financial affairs, and be able to make decisions in a prudent and impartial manner. However, these characteristics cannot always be found amongst a person’s family or circle of friends. Alternatively, there may be uncertainty that the desired attorney will be willing and able to perform the role when the time comes, or there may be concerns that conflict will arise relating to the management of the person’s finances. In these and other situations it is prudent to consider the role that a professional trustee may be able to play.

The appointment of a professional trustee as attorney for financial and property matters, relieves family and friends of the burden, and ensures that appropriate decisions are made in the person’s best interest regardless of the circumstances.

Some common situations where a professional trustee may be of assistance:• People no longer able to manage their financial affairs e.g. due to age,

illness or accident. • People awarded compensation payments and court determines a

trustee or financial manager is required. • People concerned that their financial affairs may cause family

conflict. • People concerned that their preferred attorney may not be able to

perform the role.• Minors receiving significant sums of money, e.g. via inheritance.

Perpetual Private advice and services are provided by Perpetual Trustee Company Limited (PTCo) ABN 42 000 001 007, AFSL 236643. This has been prepared by PTCo. It is general information only and is not intended to provide you with financial advice or take into account your objectives, financial situation or needs. You should consider whether the information is suitable for your circumstances. To the extent permitted by law, no liability is accepted for any loss or damage as a result of any reliance on this information. Any information referenced in the article is believed to be accurate at the time of compilation and is provided by PTCo in good faith.

Managing an elderly relative’s financial affairsby Sean Ryan

STRATEGIC FINANCIAL ADVICE

For more information contact Sean Ryan, Senior Adviser, Perpetual Private.Direct: 02 6243 6505Email: [email protected]

The huge success of devices such as the iPad provides great opportunities for training companies to further embed online learning technologies in to the training room. As an increasing number of students BYOD (“Bring your own device”) to training, the opportunities for training facilitators to take advantage of applications and emerging technologies increases without the need for costly investment in items such as interactive whiteboards and videoconferencing equipment. There is no excuse for ‘death by PowerPoint’.

Some of these opportunities are presented by freely available apps. An app as simple as ‘Socrative’ can help a trainer to create an engaging learning experience by broadcasting a quiz or taking a poll. Students enter their answer or response on their device and the results are collated on the trainer’s device – often an iphone, that can then be displayed on screen. You don’t need to be a trainer to use it either. What a great way to engage meeting participants!

Some of the more advanced opportunities come in the form of project funding through the National Vet e-Learning Strategy. Projects selected for funding under the strategy see training companies partner with business and community organisations to develop vocational skills. Projects may be using high speed broadband, or exploring new and emerging technologies covering a wide range of industries.

Learning Options is engaged in two exciting projects: one looking at Augmented Reality (AR) in the context of first aid training and the second to use elearning to develop workforce planning skills amongst member businesses of the ACT & Region Chamber of Commerce and Industry.

Augmented Reality (AR) is a term <http://en.wikipedia.org/wiki/Augmented_reality> for a live direct or an indirect view of a physical, real-world environment, in which elements are augmented by computer-generated sensory input, such as sound or graphics. The project will use the technology to create visualisations of medical images or video onto objects and places that can then be viewed via an installed AR application.

To find out more about the National Vet e-Learning Strategy and how your organisation can become involved in a project, take a look at www.flexiblelearning.net.au

TRAINING

Taking advantage of technology in training

Karen Nicholas is the Director of Learning OptionsLevel 3, Endeavour House2-10 Captain Cook CrescentGriffith ACT 2603T: 6260 6677 | F: 6260 6300www.learningoptions.com.au

By Karen Nicholas

Learning Options is engaged in two exciting projects: one looking at Augmented Reality (AR)

Datapod (Australia) Pty Ltd is a truly innovative Canberra business that has won a swag of awards including an Australian International Design award

and an Engineering Excellence Award for its clever application and development of technology. To cap off this stellar winning streak they have recently been awarded the winner of the Small to Medium Manufacturing ACT Exporter Award for 2012.

Datapod (Australia) Pty Ltd has developed a product offering that meets the growing demand for data centre engineering expertise. The system is a comprehensive suite of manufactured data centre modules, designed to be deployed in any number of configurations and interchangeable to adapt to every changing space, power and cooling demands of computer/ IT technology.

They provide a complete turn-key data centre facility which significantly reduces upfront construction capital, improves energy efficiency and eliminates construction risk as the entire facility is factory tested before it is deployed.

Datapod (Australia) Pty Ltd has developed an energy efficient cooling system that utilises low ambient temperature conditions and has patented a system that utilises the waste heat generated by computer and IT equipment. The system is able to be rapidly deployed, is modular, scalable and adaptable. Scott Carr, CEO of Datapod (Australia) Pty Ltd said “Datapod has experienced strong growth and increasing opportunities both domestically and internationally because we have defined the needs of this industry for reliable data centres, and are designing and building to international standards. The Datapod system meets the demanding needs for data centres worldwide. Over the next two years the export opportunities are enormous because the Datapod system provides a solution to a universal problem, and we are anticipating exponential growth.”

Datapod (Australia) Pty Ltd expansion plans include opening an office in South East Asian in 2012.

Datapod is a great example of the type of innovative, progressive companies that Canberra is renowned for. Canberra has a competitive advantage building, supporting and growing these companies because of our core attributes such as our highly educated and knowledge intensive workforce.

Canberra Business Council and the ACT Exporters’ Network wish Datapod (Australia) Pty Ltd and all of the ACT Export Award Winners good luck to at the 50th Australian Export Awards National Ceremony which is being held in Canberra on Tuesday 27 November, 2012 at The Great Hall, Parliament House, Capital Hill, Canberra.

The other ACT Export category winners going to the 50th Australian Export Awards National Ceremony are:• Agribusiness - Inland Trading Co (Aust) • Arts And Entertainment - Bearcage Pty Ltd • Emerging Exporter - Locata Corporation• Information And Communication Technology -

XP Solutions• Minerals And Energy - Digitalcore Pty Ltd• Small Business - Recruitment Systems Pty Ltd• Small To Medium Services - Seeing Machines

Limited• Large Services - Aspen Medical• Act Exporter Of The Year - Aspen Medical

If you are interested in attending the 50th Australian Export Awards National Ceremony act quickly as there are limited seats available. If you want to attend as part of the Canberra Business Council contingent then please contact the ACT Exporters’ Network Manager. The ACT Exporters’ Network works with exporters from the Canberra region, to build opportunities in overseas markets. If you require assistance, would like to be involved in our events, or find out more about the Network, please visit our website (www.actexportersnetwork.com.au) or contact Ellen Pope, [email protected] or (02) 6247 4199.

A S S O C I AT I O N S T O B U S I N E S S A 2 B

E L L E NP O P e

EXPORTERS NETWORK MANAGER

The ACT Exporters’ Network is proudly sponsored by the ACT Government, Canberra Business Council, the Centre for Customs & Excise Studies and AusIndustry.

For more information on the ACT Exporters’ Network visit actexportersnetwork.com, orcontact the Network’s manager, Craig Malcolm, on 0438 808 233, [email protected].

Innovation drives export growth for Canberra


AFFILIATED WITH

CEOCANBERRA BUSINESS COUNCIL

C H R I SFa U L K S

A 2 B A S S O C I AT I O N S T O B U S I N E S S

As this publication goes to press votes are still being counted to determine the shape of the next ACT Government. Whichever way the numbers fall, the

next ACT Government will have a crucial role in shaping and securing the ACT and Capital Region‘s economic future.

Now that the campaign is over, it is time to re-state the ACT’s business community’s priorities for the next ACT Government and the important economic and business issues affecting our city and our region. In the aftermath of a campaign that was focussed almost entirely on municipal priorities – rates, roads and rubbish – the importance of a strong and diversified economic base to pay for the high standard of services our community demands cannot be overstated. Without a strong economic base; without a thriving private sector that continues to employ people and pay taxes – we will not be able to afford the health, education and transport services that we expect.

While the local economy has good momentum, it is entering a complex period in the short–term and a precarious economic future in the longer term. The economy is dominated by two industries: public administration (30.8 per cent of economic output) and construction (9.2 per cent). The third largest industry, professional services (8.6 per cent) is closely coupled with and reliant on the first two.

In relation to the first of these industries, the biggest employer in town, the Commonwealth Government, is now putting on the brakes and is preoccupied with slashing expenditure to deliver even a wafer-thin surplus. There is an increasing need to diversify the economic base in the ACT to insulate Canberra from the “shocks” associated with these cyclical cutbacks in public sector procurement and employment.

In relation to property, the ACT Government’s over-reliance on land sales and property taxes for its revenue base is unsustainable. Housing construction in the ACT is slowing, while land is a finite resource that cannot be exploited indefinitely.

We are facing a deficit over the short to medium term. In addition, Canberra increasingly has to compete with other capital cities, regions and internationally for skilled workers, students, business, infrastructure investment and tourism. In this environment, we need to identify and build on our

strengths; and our government needs to facilitate a framework within which the private sector can establish, thrive and grow.

An economically sustainable future for Canberra will require a greater emphasis on industries that are less reliant on the Commonwealth Government. These include education and training (currently 6.1 per cent of output); tourism and accommodation; arts and recreation; information, media and telecommunications; and manufacturing - all of which have significant growth prospects.

So what is Canberra Business Council’s business and economic “wish list” for the next ACT Government?• First priority is economic diversification,

which has as its central plank innovation and entrepreneurship - starting new businesses and industries and sustaining existing ones. Businesses that have an export focus. This relates to leveraging the potential of the Canberra and regional innovation system.

• Second priority is balanced budgets, clearly articulated expenditure priorities, value for money and contestability and competition in the delivery of government services, and a commitment to regulatory reform.

• Third is investment in enabling infrastructure, including water and energy security, telecommunications infrastructure, an efficient public transport system, world-class conference facilities, and development of the Canberra airport as an international tourist destination and freight hub.

• Fourth is connectivity to regional, national and global economies. Canberra needs to be connected to the region and the east coast of Australia by High Speed Rail (HSR); connected to the region and beyond via a tri-modal freight hub; connected to rest of the world by High Speed Broadband (NBN) and by direct international flights through an international airport.

• Fifth is building our education industry by leveraging off the competitive advantage provided by our unique cluster of world-class research and learning institutions.

• Sixth is investing in research and facilitating the commercialisation of knowledge from research organisations to create and extend new

Next ACT Government

Principal MembersAustralian Computer Society, Actew Corporation, ActewAGL Retail, BluePackets, Brookfield Multiplex Services, Canberra International Airport, CanPrint, Cantlie, Cre8ive, Elite Sound & Lighting, Ernst & Young, eWAY, Hindmarsh, ISIS, KPMG, Master Builders Association (ACT), National Australia Bank Limited, PricewaterhouseCoopers, Staging Connections (ACT), The Village Building Co, Toshiba (Australia) Pty Limited, TransACT Communication, PricewaterhouseCoopers


technology-based enterprises. • Seventh is the Small Business Environment.

Taxation and red tape are the most costly and intrusive aspects of the interaction between Government and business. Getting the tax structure right and initiating broader reforms to reduce or eliminate the regulatory burden are the most constructive reforms that governments can make to promote a productive economy and competitive business sector. Ensuring access by small business to high quality ICT infrastructure and services is also critical.

• Eighth is innovation in Government including accelerating the commitment to e-Government; creating an open access to data protocol that enables innovation and realisation of Canberra’s Digital City potential. Public sector transformation needs to focus on improvement in service quality and standards, clear enhancements in cross agency coordination, modernising procurement arrangements, and red tape reduction through streamlining approval, compliance and reporting processes. Canberra needs a governance structure that is lean (but not mean), prudent and innovative. Public sector innovation can, and does, support innovation in business and the broader community. This is

the essence of Digital City strategies around the world.

• Ninth is ACT / Commonwealth Government Relations. Sound working relationships between the Commonwealth and ACT Governments and between Government and the business community, are essential to stimulating economic growth in the Region.

• Tenth is a focus on expanding International Trade from the ACT including a commitment to increase high-level government-to-government interactions and programs to facilitate export development. Canberra Business Council‘s priorities for the

next ACT Government centre on policies that will leverage off and enhance Canberra‘s competitive advantages to achieve greater diversity in our economic and industry base, build a competitive, productive and sustainable private sector, create employment and deliver economic growth.

In a nutshell, the next ACT Government must ensure that its expenditure, taxation, and regulatory frameworks support and encourage investment and private sector growth, and do not provide disincentives for entrepreneurs and businesses to establish and grow in Canberra.

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UPCOMING EVENTS

1 November 2012Connect@Brumbies HQ

TIME: 6pmVENUE: Brumbies HQ, ! Austin St, Griffi th

16 November 1012SAP Luncheon- Mental Illness & Workplace Wellbeing

TIME: 12:30-2pmVENUE: Hyatt Hotel

30 November 2012Outlook 2020- Water, A Key to Canberra’s Future


Visit www.canberrabusinesscouncil.com.au for registration


technology-based enterprises. • Seventh is the Small Business Environment.

Taxation and red tape are the most costly and intrusive aspects of the interaction between Government and business. Getting the tax structure right and initiating broader reforms to reduce or eliminate the regulatory burden are the most constructive reforms that governments can make to promote a productive economy and competitive business sector. Ensuring access by small business to high quality ICT infrastructure and services is also critical.

• Eighth is innovation in Government including accelerating the commitment to e-Government; creating an open access to data protocol that enables innovation and realisation of Canberra’s Digital City potential. Public sector transformation needs to focus on improvement in service quality and standards, clear enhancements in cross agency coordination, modernising procurement arrangements, and red tape reduction through streamlining approval, compliance and reporting processes. Canberra needs a governance structure that is lean (but not mean), prudent and innovative. Public sector innovation can, and does, support innovation in business and the broader community. This is

the essence of Digital City strategies around the world.

• Ninth is ACT / Commonwealth Government Relations. Sound working relationships between the Commonwealth and ACT Governments and between Government and the business community, are essential to stimulating economic growth in the Region.

• Tenth is a focus on expanding International Trade from the ACT including a commitment to increase high-level government-to-government interactions and programs to facilitate export development. Canberra Business Council‘s priorities for the

next ACT Government centre on policies that will leverage off and enhance Canberra‘s competitive advantages to achieve greater diversity in our economic and industry base, build a competitive, productive and sustainable private sector, create employment and deliver economic growth.

In a nutshell, the next ACT Government must ensure that its expenditure, taxation, and regulatory frameworks support and encourage investment and private sector growth, and do not provide disincentives for entrepreneurs and businesses to establish and grow in Canberra.

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Ainslie Shopping Centre, 3 Edgar St, Ainslie(02) 6162 4150 | www.ainslielaundrette.com.au

UPCOMING EVENTS

1 November 2012Connect@Brumbies HQ

TIME: 6pmVENUE: Brumbies HQ, ! Austin St, Griffi th

16 November 1012SAP Luncheon- Mental Illness & Workplace Wellbeing


30 November 2012Outlook 2020- Water, A Key to Canberra’s Future


Visit www.canberrabusinesscouncil.com.au for registration

May you live in interesting times

There is an old Chinese curse “may you live in interesting times” and the last 12 months have certainly been interesting! I expect the next 12 months will also bring many

challenges.

The ACT election has brought to all Canberran’s the opportunity to think about our future, prioritise what services we believe we need and how we are prepared to pay for them. We have significant challenges in funding massive increases in the health budget – due to the ageing of our population and the significant increase in the costs of medical technology. This ageing of our population will also require significant increases in aged care facilities. Canberran’s are rightfully proud of our education systems, but we need to do even better if our workforce is going to continue to be competitive. Our universities and our vocational teaching organisations need to keep up with the demands of an ever-changing workforce and one that is demanding increases in skills and constant updating of skills. Life-long learning is now a by-word of our educational requirements. Increasingly, individuals are taking responsibility for their own skilling and re-skilling as the workplace becomes increasingly more flexible and people are more inclined to switch jobs and change careers.

The skills shortages continue to get worse in Canberra. Indeed, our skills shortage will move to a skills crisis over the next 5 years. That’s because some 47% of the ACT population are baby boomers – my generation – and nearly all of the baby boomers will retire over the next 10 years – and most will retire over the next 5 years. That’s some 150,000 Canberrans retiring.

We, the Canberra community have to decide

how we are going to deal with these, and many other challenges. We can’t keep operating in the “old” system of how ACT Government raises its income. The sale of land for residential, commercial and industrial purposes, together with stamp duty, brings in a great deal of income to government, but it is finite and is expected to run-out in 20 years time. We can choose to do nothing now and lump the problem onto the next generation. Or, we can take the responsible approach and face these challenges now and work on solutions that can gradually deal with these challenges. I am very pleased that the Gallagher Government has been working closely with the Chamber and others in developing changes to our tax system so that our community can continue to receive the level of services expected and the chance of future financial crisis can be reduced.

One way of helping, is to broaden our tax base by broadening our economy. The Chamber is working with ACT Government on attracting more cyber-security businesses to the ACT. These skills are in demand and they are a natural “fit” for the ACT’s smart hi-tech economy. The largest customers – national security and defence – are at our door.

We also have the challenge of the lack of consumer confidence brought about by political uncertainty in the Federal arena. This is having negative outcomes for small business generally, but particularly in retail and hospitality. I don’t see this changing until after the next Federal election.

These are all challenges we have to face. However, we are still a very fortunate community in the luckiest country in the world. Our overall economy continues to be strong. Our economy and our very low unemployment rate are the envy of the western world. We need to keep perspective of how to seize opportunities and commercialise them, how we can keep fine-tuning our business to ensure it is as competative as possible, how we can recruit and retain staff and how we can ensure we have a strong future – both for our business and for our community.

Best wishes for a peaceful and enjoyable holiday season. Best wishes for the challenges we will all be facing in the new year.


CHIEF EXECUTIVE

D R C H R I S T O P H E RP e T e r S

Corporate SponsorsACTEWAGL, 104.7 / Mix 106.3, Prime TV, The Canberra Times, The Good Guys Tuggeranong, Duesburys Nexia, Synapse Worldwide, B2B in Canberra.

Associates and AffiliatesRetail Traders Association, Australian Industry Defence Network

Foundation MemberAustralian Chamber of Commerce & Industry

These are all challenges we have to face. However,

we are still a very fortunate community in the

luckiest country in the world. Our overall economy

continues to be strong. Our economy and our very low

unemployment rate are the envy of the western world.

May you live in interesting times

There is an old Chinese curse “may you live in interesting times” and the last 12 months have certainly been interesting! I expect the next 12 months will also bring many

challenges.

The ACT election has brought to all Canberran’s the opportunity to think about our future, prioritise what services we believe we need and how we are prepared to pay for them. We have significant challenges in funding massive increases in the health budget – due to the ageing of our population and the significant increase in the costs of medical technology. This ageing of our population will also require significant increases in aged care facilities. Canberran’s are rightfully proud of our education systems, but we need to do even better if our workforce is going to continue to be competitive. Our universities and our vocational teaching organisations need to keep up with the demands of an ever-changing workforce and one that is demanding increases in skills and constant updating of skills. Life-long learning is now a by-word of our educational requirements. Increasingly, individuals are taking responsibility for their own skilling and re-skilling as the workplace becomes increasingly more flexible and people are more inclined to switch jobs and change careers.

The skills shortages continue to get worse in Canberra. Indeed, our skills shortage will move to a skills crisis over the next 5 years. That’s because some 47% of the ACT population are baby boomers – my generation – and nearly all of the baby boomers will retire over the next 10 years – and most will retire over the next 5 years. That’s some 150,000 Canberrans retiring.

We, the Canberra community have to decide

how we are going to deal with these, and many other challenges. We can’t keep operating in the “old” system of how ACT Government raises its income. The sale of land for residential, commercial and industrial purposes, together with stamp duty, brings in a great deal of income to government, but it is finite and is expected to run-out in 20 years time. We can choose to do nothing now and lump the problem onto the next generation. Or, we can take the responsible approach and face these challenges now and work on solutions that can gradually deal with these challenges. I am very pleased that the Gallagher Government has been working closely with the Chamber and others in developing changes to our tax system so that our community can continue to receive the level of services expected and the chance of future financial crisis can be reduced.

One way of helping, is to broaden our tax base by broadening our economy. The Chamber is working with ACT Government on attracting more cyber-security businesses to the ACT. These skills are in demand and they are a natural “fit” for the ACT’s smart hi-tech economy. The largest customers – national security and defence – are at our door.

We also have the challenge of the lack of consumer confidence brought about by political uncertainty in the Federal arena. This is having negative outcomes for small business generally, but particularly in retail and hospitality. I don’t see this changing until after the next Federal election.

These are all challenges we have to face. However, we are still a very fortunate community in the luckiest country in the world. Our overall economy continues to be strong. Our economy and our very low unemployment rate are the envy of the western world. We need to keep perspective of how to seize opportunities and commercialise them, how we can keep fine-tuning our business to ensure it is as competative as possible, how we can recruit and retain staff and how we can ensure we have a strong future – both for our business and for our community.

Best wishes for a peaceful and enjoyable holiday season. Best wishes for the challenges we will all be facing in the new year.


CHIEF EXECUTIVE

D R C H R I S T O P H E RP e T e r S

Corporate SponsorsACTEWAGL, 104.7 / Mix 106.3, Prime TV, The Canberra Times, The Good Guys Tuggeranong, Duesburys Nexia, Synapse Worldwide, B2B in Canberra.

Associates and AffiliatesRetail Traders Association, Australian Industry Defence Network

Foundation MemberAustralian Chamber of Commerce & Industry

These are all challenges we have to face. However,

we are still a very fortunate community in the

luckiest country in the world. Our overall economy

continues to be strong. Our economy and our very low

unemployment rate are the envy of the western world.

PrOPerTYYOUR MONTHLY LOOK AT PROPERTIES AND PROPERTY RELATED INDUSTRIES IN THE ACT

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Property to ProsperBUYERS AGENTS…working for you

We can show you how you can you can purchase and hold a quality investment property and pay less than $25 a week to hold it. The current market is ideal for investing with solid population growth leading to increasing demand and with low interest rates, high yields and low vacancy rates, now is the time to take action. Those who wait for the upturn to gain momentum will only end up paying more for the investment.

Do you have a commercial lease? Are you looking to take up a new lease, exercise your option on an existing lease or do you need to renegotiate your current lease?

Speak first to leasing 360.

Do you understand the process as well as your landlord?

Our role is to even the playing field and have you as informed as possible when negotiating the deal.

p: (02) 6257 3368 e: [email protected] w: leasing360.com.au

Property to Prosper does the ground work to offer a selection of brilliant investment opportunities. We provide a full boutique service which will secure the very best investment opportunity for you. We have more than 8 years experience specialising in the Brisbane market.

Experience is essential when you invest interstate. We understand the Brisbane market and our role is to “pick the eyes out of the available opportunities for our clients”. We understand the areas of undersupply and what is in the supply chain as well as the factors that are going to underpin sustained growth.

• Hot opportunities from 2km to 20km of the CBD with proximity to major infrastructure, transport nodes, schools, universities & services

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Assisting you to take advantage of the amazing investment opportunities in the Brisbane Property Market

p: 02 6257 3368 www.propertytoprosper.com.au

Delta Airconditioning and Heating has supplied Airconditioning solutions to a wide range of commercial and domestic clients

throughout the years, being an authorised Daikin specialist dealer allows them to source the right equipment for any situation.

authorised Daikin specialist dealer

Delta prides itself on after sales service with a team of qualifi ed

refrigeration mechanics to maintain your Airconditioning systems,

ensuring that they are working to their optimum capacity.


B 2 B P R O P E R T Y

There are real pluses in working in Community Banking, it allows community minded people to act in unique and innovative ways to

achieve mutual goals, making our city a better place to live. Since reaching profit in 2007, Molonglo Financial Services has now added over a million dollars to the capabilities of local clubs, groups and charities to deliver services and benefits to our community. The board generally supports policies and programs that offer the most opportunities to the widest range of people. We accomplish this by constantly growing, and with two new branches opening in the last 12 months; we have been able to extend our reach across the Capital region.

All it takes is a customer opting to take their home loan from one of our banks, and they know that the profits earned by the local community bank company from their interest go straight back into their community. The Community Bank Model offers a genuine opportunity to provide massive financial benefits to the Canberra and Queanbeyan communities with ease. The continuation of these benefits relies on a healthy economy,

CREATING A BETTER LEVEL OF COMMUNITY AMENITY

a competitive Building industry and valuable properties around the city. We strive to keep these communities growing by boosting local economies to provide thriving shopping centres and access to small business owners and most recently, health services.

As a result of our customer’s simple choice to bank with us, they can now rest easy knowing that they helped with the funding of new bulk billing health care centres in Chisholm, Kippax, and Evatt. This was due to the ACT Government’s initiative in bringing us together with the West Belconnen Helath Co-op in an innovative new partnership to work towards a common goal; enhancing our community’s health services. When it comes to contributions like this, it becomes clear that we are not just any bank, we’re run by the community, for the community.

The people of Canberra had to do one thing to get this new health care centre off the ground, bank with us. Imagine what could be accomplished (at no cost to ratepayers) if the Government agencies simply banked with the only locally owned and operated bank? With a budget of $4 billion, even the profits from $1 million could pay for breakfasts for a primary school for a year. Our profits from $10 million would allow the Community Bank to pay for a tertiary scholarship for 5 disadvantaged young people to one of Canberra’s universities. The profits from $200 million banked with us could allow

the Community Bank to pay for another Community Health Co-op in Woden or other areas of South Canberra. The possibilities are endless.

Canberra is so often and so inaccurately referred to as a city without a soul. Yet every day I see people putting others first and making life a bit easier for them. Lately I have been working to assist some new arrivals to our city – refugees with some very big challenges in front of them and it has been a privilege to watch how diverse groups across Canberra, voluntary organisations, unions and individuals can come together for a shared objective.

Canberra is a great city and it deserves to be championed by people who give a damn about the future of the entire community, otherwise we would be ignoring the fact that we’re incredibly lucky to live here. The Bendigo Community Bank model is about creating an even better level of community amenity, and relies on affordable housing – successful builder business clients, and government agencies able to engage with the building industry and improve the delivery of services to the community.

When we all start to work together and think outside the box, the end result is innovating thinking and stronger communities; two things we’ll continue to pursue into the future.

Calwell, Curtin, Jerrabomberra and Wanniassa

Community Bank Branches

Jayson Hinder is Chairman of Molonglo Financial Services MFS operate the Calwell, Curtin, Jerrabomberra and Wanniassa Bendigo Community Bank Branches.

The Bendigo Community Bank model is about creating an even better level of community amenity

At significantly better rates than traditional

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KINGSTON CAFE WITH NO COMPETITION

This cafe has come onto the market as this corporate client has identifi ed it does not fi t within their long term goals of their business. So what you will be purchasing is:

5 day a week operation; Like new fi t out with no competition; Strong lease with reasonable rent.

Price $220,000 + SAV

YARRALUMLA CAFE - CAFE/WEDDINGS/GALLERY

ICONIC QUEANBEYAN RESTAURANT

not many times do you talk about location but this cafe in Yarralumla is the exception and buyers will understand why. Further supporting the location is extremely low rent. Currently 3 businesses are run from the location:

Cafe serving breakfast and lunch (run under management); art Gallery with purchased and consignment pieces and Weddings on weekends.

If you have been looking for a profi table restaurant, with little owner involvement and includes a near new fi t out of the whole premises, this is the restaurant you have been looking for. This restaurant has traded under the same name for 35 years in Queanbeyan and very iconic with both Queanbeyan and Canberra. Generates a return to the owner of over $200,000.

$430,000 + SAV

Price on request

NORTHSIDE SUPERMARKET

This award winning express supermarket ticks all the boxes you require for a strong supermarket business. Owner return averages $300,000 per year. excellent weekly turnover averaging $96,000.

$1,485,500 + SAV

DO I TELL MY EMPLOYEES I AM SELLING MY BUSINESS?

A common question I am regularly asked is do I tell my employees I am selling the business? As usual there is no simple answer.

Most business owners I talk with expect the worse, i.e. their key employees will leave as soon as they advise them they are selling the business.

So what should you do?From experience, businesses that are selling who have told their

employees have found they do not leave the business. Reason being it is explained to them that they will play a large part in helping the business sell. Buyers want to buy strong businesses with hard working employees. The new owner is purchasing based on past performance and this performance i.e. profits, have been achieved because of key employees.

However if you have been rewarding your employees through

other means you may find these employees will move on if you are selling the business, as they will be concerned the current arrangements will not continue.

So even before you are ready to sell your business. Start making talking with your employees and let them know how important they are to the business. When you make the decision to sell again you need to ensure your employees understand how critical they are to the businesses success and buyers will notice this as well.

Jason Klose, Managing Directort: 0414 890 [email protected]

Contact Jason Klose on 0414 890 286 for more information or visit www.bbbrokers.com.au

So even before you are ready to sell your business. Start making talking with your employees and let them know how important they are to the business.

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Wouldn’t it be great if someone else could manage your landlord …

Canberra’s boutique property consultancy Grapevine Property has introduced another service to its business – tenant advocacy.

According to Grapevines director, Mark Blinksell, the tenant advocacy service, will focus on the commercial and retail leasing markets.

“We are actively looking clients that are seeking assistance in negotiating and managing landlords or just don’t have the time or expertise to give the job justice,” Mark said.

Mark’s experience includes operating at a senior level in the commercial arena for over 25 years. Including representative roles for Capital Property Trust, Mirvac and other major organizations. Mark and his team and bring to the table a wealth of knowledge and experience.

“When it comes to rental reviews, lease expiries, renewals, make good obligations and general property management challenges; Grapevine Property can add value to your decision making, and facilitate a successful

outcome,” Mark explained.Grapevine Property has an acute

awareness of the many issues that a tenant must be across when confronted with the complexities of managing a commercial and retail lease.

“We offer a fully integrated service, including assessment of the current lease agreement, unbiased Stay-Go options in the case of a lease expiry, or the need to expand or contract within your existing tenancy,” Mark outlined.

Grapevine Property has an extensive contact base in the commercial leasing market, and construction and design services sectors. Through this network a new fit out, or refurbishment, can be fully project managed to take account of all your needs.

“This service can also include business related assets such as IT, VOIP, furnishings, and logistical relocation planning,” Mark said.

Grapevine Property is also a licensed real estate and business agent, so the option to buy or sell, whatever the individual case may be is fully catered for.

“As a long term property professional, I am passionate about good quality property management practises. Sadly, this is not always the case. That is why we are committed to helping you achieve a better, and more attractive deal,” Mark said passionately.

Grapevine Property offers strong negotiation skills attuned to an intimate knowledge of how to achieve the best long term tenancy result.

“We would welcome the opportunity of confidentially discussing your particular issue, and to to delivering a positive long term landlord/tenant outcome,” Mark concluded.

Grapevine Property and BusinessMark Blinksell Director80 Dixon Drive, Holder ACT 2611T 02 6295 7149 | M 0418 519 031E [email protected]


BOQ Belconnen City Walk SME Ad 275x210.indd 1 26/06/12 3:02 PM

Commercial

Kambah 9 Jenke PlaceNew Commercial Development

• Mulitple sizes of 89m2* -745m2*

• Suitable for shops, professional and medical use

• Offering shop frontage, disabled facilities and air-conditioning

• Excellent parking; onsite & ample public parking adjoining

Lease$350 - $485psqm pa plus GSTView By Appointment

Andrew Smith 0409 600 471

6162 0681 rwcanberra.com.au

Waniassa 38 Gartside Street All Offers Considered - Be Quick!

• 168m2* ground floor restaurant space in Erindale food precinct

• Existing fitout; kitchen, exhaust, grease trap, gas, amenities, large open dining and parking

• Excellent incentives offered!

Sale/LeaseBy NegotiationView By Appointment

Troy McGuinness 0413 499 735 6162 0681 rwcanberra.com.au

Deakin 6 Geils CourtWell Presented Boutique Office Unit

• First floor office 184m2*

• Excellent natural light, freshly painted & refurbished amenities

• Functional fitout and reserved parking

• Appeals to any business

Lease$340psqm pa plus GST

View By Appointment

John Price 0412 266 194


Deakin 2 King Street

‘A’ Grade Office Accommodation

• Areas from 230m2* - 964m2*

• Excellent natural light

• Modern & innovative architecture

• Designed to achieve 4.5 NABERS ratings

• Ample public parking

LeaseView By Appointment



* Approx

CommercialCanberra

CommercialCanberra

CommercialCanberra

CommercialCanberra

Commercial

Kambah 9 Jenke PlaceNew Commercial Development

• Mulitple sizes of 89m2* -745m2*

• Suitable for shops, professional and medical use

• Offering shop frontage, disabled facilities and air-conditioning

• Excellent parking; onsite & ample public parking adjoining

Lease$350 - $485psqm pa plus GSTView By Appointment



Waniassa 38 Gartside Street All Offers Considered - Be Quick!

• 168m2* ground floor restaurant space in Erindale food precinct

• Existing fitout; kitchen, exhaust, grease trap, gas, amenities, large open dining and parking

• Excellent incentives offered!

Sale/LeaseBy NegotiationView By Appointment

Troy McGuinness 0413 499 735 6162 0681 rwcanberra.com.au

Deakin 6 Geils CourtWell Presented Boutique Office Unit

• First floor office 184m2*

• Excellent natural light, freshly painted & refurbished amenities

• Functional fitout and reserved parking

• Appeals to any business

Lease$340psqm pa plus GST

View By Appointment

John Price 0412 266 194


Deakin 2 King Street

‘A’ Grade Office Accommodation

• Areas from 230m2* - 964m2*

• Excellent natural light

• Modern & innovative architecture

• Designed to achieve 4.5 NABERS ratings

• Ample public parking

LeaseView By Appointment



* Approx

CommercialCanberra

CommercialCanberra

CommercialCanberra

CommercialCanberra

CommercialCanberra

Commercial

Phillip 40-42 Corinna StreetGreat Investments in the Heart of Woden

• Three great ground floor investment units available• Unit 1 - 91m2, leased to Dentist, gross income of

$50,525* approx, 5+5 years• Unit 2 - 132.1m2*, lease to Real Estate, gross income

$83,000* approx, 10 year term • Unit 3 - 223.5m2*, leased to Suncorp Insurance,

gross income $117,258*, 5 year term + options• Fantastic opportunities

SalePOAAndrew Smith 0409 600 4716162 0681 rwcanberra.com.au

CommercialCanberra

Fyshwick 27 Yallourn StreetDon’t Miss Out, Move in Before Xmas!

• New strata development with basement parking

• Ground floor units with mezzanine

• Amenities, kitchenette and air-conditioning units

• Small units ranging from 100m2* - 300m2*

• Excellent incentives offered for leases

Sale/LeaseNegotiationView By AppointmentTroy McGuinness 0413 499 7356162 0681 rwcanberra.com.au

b2b in canberra november 2012 (issue 77)

Documents

meaning of words

word change

millions of words

defi nition

modern meaning

word misogynist

dislike of women

sorts of people