Section I

Original Equipment Manufacturing (OEM)

Responsibilities

With the acceleration of innovation in all industries, the need to ramp up to faster volume (if manufacturing) and increases in customer satisfaction (if service) while contending with more complex products/services variants is greater than ever.

To stand out, organizations need to break through with appropriate and applicable approaches with maximum and timely effectiveness. We believe these approaches are based on the principle of predictive launch-ing. Maybe they will not accomplish 100% of the goal, but they are sure to be infinitely more successful if they follow the approaches we men-tion here. The focus is on attaining first-time quality targets, minimiz-ing production issues, optimizing delivery times, and repeating the successes through standardizing the process systemically in the entire organization.

To be sure, original equipment manufacturers (OEMs) (customers) is faced with increasing demands for profitability, especially from global competi-tion, finite resources, shareholder expectations, consumer demand, and rapid technological innovations. As much as the task of improvement seems a herculean one, there is a way to counterbalance these concerns. The way is through a proper and effective strategy. The strategy must be focused on setting a direction for the organization, marshalling support from within

2 Original Equipment Manufacturing (OEM) Responsibilities

and without (external sources [suppliers]), and applicable methodologies for improvement.

In this part of the book, we will examine some critical issues that can help all OEMs (the customer) to develop the appropriate strategies for flawless launching. In Section II, we will focus on supplier issues.

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