CONCEPT OF AUTHORITY AND RESPONSIBLITY

For management student

Content Literature review

Axis Bank , India

Axis Bank , Jabalpur

Organisational Structure of Axis Bank , Jabalpur

Delegation Of Authority & Responsibility in Axis Bank , Jabalpur.

Reporting Relationship in Axis Bank ,Jabalpur

AUTHORITY

“Authority is the right to order or command and is delegated from the superior to the subordinate to discharge his responsibility.”

Features:- Authority is the right or power to command and control

the subordinates. It is granted to a position for the achievement of

organisational objectives. The authority may be exercised through persuasion or

sanctions.

Line authority:- individuals in management positions

have the formal power to direct and control immediate

subordinates.

Staff authority:- granted to staff specialists in their

area of expertise.

TYPES OF AUTHORITY

“The Work or duties Assigned to a person by virtue of his

position in the organisation.”

Features :-

Responsibility exists individually and at all levels of an

organization

Responsibility flows upward from subordinates to

superior.

RESPONSIBLITY

Axis Bank was the first private bank in India ,came into existence in 1994. Promoted jointly by:-

Unit Trust of India(UTI)

General Insurance Corporation Of India(GIC)

Life Insurance Corporation Of India(LIC)

Other four PSU insurance companies, i.e. National Insurance Company Ltd., The New India Assurance Company Ltd., The Oriental Insurance Company Ltd. and United India Insurance Company Ltd.

The registered office is at Ahmadabad and central office is located at Mumbai .

Wide network of more than 905 branches and extension centers and also bank has a network of 3894 ATMs all over India.

One of the Largest ATM network in a country.

MORE ABOUT AXIS BANK

Customer Service and Product Innovation tuned to diverse needs of individual and corporate clientele.

Continuous technology up gradation while maintaining human values.

Progressive globalization and achieving international standards.

Efficiency and effectiveness built on ethical practices.

Mission AND Values

Customer Satisfaction through 

1. Providing quality service effectively and efficiently

2."Smile, it enhances your face value" is a

service quality stressed on

3. Periodic Customer Service Audits

Maximisation of Stakeholder value

Success through Teamwork, Integrity and People

CORE VALUES

INTRODUCTION

The branch of axis bank was open on 3rd sep 2002.

The branch is located at Napier town near bus stand, Jabalpur.

Presently the bank has 50 employees, including 1Branch Head, 4 Managers and 2Dy.managers.

Axis bank is at the No.1 position in Jabalpur.

Contd….

It is growing at a fast pace meeting with the satisfaction of the customers.

Those who have huge amount for transaction with the bank, the bank is providing special services to them. They need not come to the bank rather bank will provide

service for them at home.

Contd…

The bank has a large chain of products like:-

1. Online trading account.2. NRI- services.3. CASA.4. SMT & SPA.5. Met life.6. Mutual fund.7. Free DEMAT Account.

Central office zonal office

Jabalpur Branch

Branch Head(Astt.Vice President)

Sales Operations Advances F & Adv Service

BDE

Sales Man

All mutual funds

Laws AdvancesAs corporate

Agriculture

Agriculture Retail Commodity Finance

Branch Retail

Operation

CashClearing

FixedDeposit

DematService

OnlineTrading

Cash mgtService

Relationship Prior Banking

SPA SMT

Organizational Structure:

Branch HeadAsst. Vice President(Mr. Amol Sheorey)

Branch Sales Manager(Mr.Magendra singh)

Operation Manager(Mr. Vikash Sexena)

Lobby Manager(Mr.Harvinder singh)

Relationship Manager(Mr.Amit Kumar)

Deputy OperationManager(Mrs Poonam Agrwal)

9 BDE(Business Dev Officer)

Operation Executive(Mrs Vani Narayana)

Operation Executive(Mr.Anil Kant mishra)

Operation Executive(Mrs Gauri Tiwari)

Operation Executive(Mr. Deepak Nema)

Dy.Relationship Manager(Mr.Saurav Pathak)

Operation Executive(Mrs Vani Narayana)Operation Executive(Mrs Vani Narayana)Operation Executive(Mrs Vani Narayana)Operation Executive(Mrs Vani Narayana)

Authority Of Jabalpur Branch:

Branch HeadAsst. Vice President

(All Operations)

Branch Sales Manager(related to sale)

Operation Manager(all transactions)

Lobby Manager(maintenance of branch)

Relationship Manager(Relationship with

customer)

Deputy Manager(Online trading & DEMAT)

9 BDE(Deals with A/C opening

And insurance)

Operation Executive(Mrs Vani Narayana)

Operation Executive(Mr.Anil Kant mishra)

Operation Executive(Mrs Gauri Tiwari)

Operation Executive(DEMAT)

Dt.Relationship Manager(Dealing with Priority

A/C)

Operation Executive(Mrs Vani Narayana)Operation Executive(Mrs Vani Narayana)Operation Executive(Mrs Vani Narayana)Operation Executive(Mrs Vani Narayana)

Responsibility Of Jabalpur Branch:

Operation Executive(Mrs Vani Narayana)Operation Executive(Mrs Vani Narayana)Operation Executive(Mrs Vani Narayana)Operation Executive(Mrs Vani Narayana)Operation Executive(Mrs Vani Narayana)

Operation Executive(Mr.Anil Kant mishra)

Operation Executive(Cash Clearing)

Operation Executive(Cash Mgt)

Operation Executive(Fixed Deposit)

BSM

Lobby Manager

OperationManager

Dy.OperationManager

President Central Office

RelationshipManager

Asst Vice President

(BH)

BDE

Executives

REPORTING RELATIONSHIP

Lobby Manager

OperationManager

Lobby Manager

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Lobby Manager

Dy.OperationManager

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Lobby Manager

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Lobby Manager

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Lobby Manager

Executives

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Dy.OperationManager

OperationManager

Lobby Manager

President Central Office

Executives

RelationshipManager

Dy.OperationManager

OperationManager

Lobby Manager

Asst Vice President

(BH)

President Central Office

Executives

RelationshipManager

Dy.OperationManager

OperationManager

Lobby Manager

Asst Vice President

(BH)

President Central Office

Executives

RelationshipManager

Dy.OperationManager

OperationManager

Lobby Manager

Asst Vice President

(BH)

President Central Office

Executives

RelationshipManager

Dy.OperationManager

OperationManager

Lobby Manager

BSM

Asst Vice President

(BH)

President Central Office

Executives

RelationshipManager

Dy.OperationManager

OperationManager

Lobby Manager

BDE

BSM

Asst Vice President

(BH)

President Central Office

Executives

RelationshipManager

Dy.OperationManager

OperationManager

Lobby Manager

BDE

BSM

Asst Vice President

(BH)

President Central Office

Executives

RelationshipManager

Dy.OperationManager

OperationManager

Lobby Manager

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