AXIOMTEKe-Service System

User Guide (Internal)

AXIOMTEKe-Service System

User Guide (Internal)

Golden ChiuCustomer Service DepartmentDate: 2007/01/02

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Contents

• Service Request• Job List• eService Tool• Statistic • Administrator• Download• Knowledge base• eSupport

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Service Request

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type e-service website address

eservice.axiomtek.com.tw

Member Login

Key in Your account and password

New account registration

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Service request

Issue a new service request

Fill in request form

Submit

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Service request will on the waiting list

Click “ Subject “ then reply this service request

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Click “ Reply Online “ to add activity

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Add activity for this service request

Attach file if necessary

Submit

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Edit your profile

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Job List

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Activity & solution list

Click Edit

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Add activity for this service request

Submit

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Add solution for this service request

Submit

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Classify this service request

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Classify this kbase to Public (Y) or Internal (N)

Classify kbase category

Select authority limit

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eService Tool

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List all service request

search service request by different conditions

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different search conditions for service request

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Select Time interval

Search by model/owner/typeClick Search

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Select Time interval and download the file

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Create Kbase directly

Kbase Subject and description must be very concisely , simply , friendly

Click Next

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Add solution

Click submit

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Kbase creating finish and wait manager’s confirm

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Statistic

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Statistic report

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Administrator

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Add new or edit account

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User access right setup(manager above)

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Add new product or product line

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Edit tip message

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Download

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AE download center

Get different category of download

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Knowledge Base

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AE Knowledge Database

Get different category of Knowledge base

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eSupport

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Kbase search by product name or keyworrd

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Related information will show

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Search by keyword

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Do you e-Service today ?

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Practice makes perfect !!!