avaya midmarket presentation


Unique Challenges for Midmarket Businesses

Competing against larger, global enterprises

Highly mobile, distributed workforce

Rising customer expectations

Complex technology / limited resources


Trends in the Midmarket

Contact Center is ranked 2nd in technology importance– Behind Telephony

& before Mobility

Customers

87% of business leaders believe collaboration improves productivity

Workforce

Midmarket top initiative: improve processes & technology

IT


How Midmarket Companies Plan to Drive Success

45% evaluating or will purchase Mobility technology within 18 months

Mobile / Remote Workforce

34% will add multichannel contact center within 12 months

Customer Interactions

43% evaluating or will purchase video collaboration solution within 18 months

Collaboration


Avaya’s Midmarket Collaboration Solution


The Avaya IP Office™ Platform

A Simple, Powerful Collaboration Solution

Supports the broadest range of endpoints


Did you know that IP Office has…

single # reach with IM, directory, and

conference control

Integrated web collaboration

Web-based management

Full siteresiliency without additional licensing

Up to 3000 users &150 locations

Call recording and playback

Mobile UC access using PSTN and VoIP

networks

Up to 512 ports of meet-me

audio conferencing


Contact Center Collaboration

Security Networking

Avaya Midmarket Collaboration SolutionA complete solution for midsize businesses


Visual Voice Mail

Wi-Fi, 3G/4G Connectivity

✓

✓

IM/Presence

Geo-Presence

Conference Controls

Callback

Follow a user

✓

✓

✓

✓

✓

Locate peers anywhere, anytime to make decisions in real time

Avaya Complete Collaboration SolutionMobile Access Anywhere

Use cellular, WiFi, 3G/4G

1-click deploy or install

Control your conferences


Avaya Complete Collaboration SolutionCommunications Enable Your Desktop (UC)

Embed communications in popular desktop apps

IM / Presence for office and mobile workers

Manage communications from the desktop while working remote


Avaya Complete Collaboration SolutionVideo Collaboration for Everyone

Click to join

Choose your device

Connect with anyone


Avaya Complete Collaboration SolutionScalable Networking

Enterprise features at a midmarket price

Works better with Avaya

Lifetime warranty


Avaya Complete Collaboration SolutionContact Center Solutions

Full multimedia customer access (voice, email, chat, SMS, fax)

Single and multi-site deployments

Up to 250 agents


Avaya Complete Collaboration SolutionAdvanced SIP Security

Protect SIP Trunks

Secure remote endpoints

Active packet inspection

Firewall

Layer 3 attack

IDS / IPS

Layer 4 attack

O/S attack

Application attack

SIP attacks – DDoS, spoofing

Toll fraud – call walking, stealth attacks

Media anomalies

Designed for your network protection, not the Service Provider’s


IF(identity = HR employee)

AND IF(device = corp laptop)

AND IF(medium = wired)

THEN GRANTFULL ACCESS

IF(identity = HR employee)

AND IF(device = personal iPad)

AND IF(medium = wireless)

THEN GRANTLIMITED ACCESS

Avaya Complete Collaboration SolutionAccess Based on User, Device & Location Identity

NO PER USER LICENSE NO PER DEVICE LICENSE

Employee withcorporate laptop

Employee withpersonal iPad


Avaya Midmarket SolutionIn Action…


A Day in the LifeServing Customers Faster and Smarter

Multichannel Contact CenterAvaya IP Office Contact CenterAvaya Contact Center Select

Customer has product issue

Contacts Supplier via web chat

CC Agent escalates to voice call

Checks availability of Account Rep via Presence

Built-in Audio ConferencingAvaya IP Office™ Platform

Ad hoc conference call to discuss issue in more detail



UC: IM / PresenceAvaya one-X® Mobile PreferredAvaya Communicator

CC Agent checks Product Mgr. presence

Sends IM to available PM to discuss issue

Product Manager launches video meeting to review product schematic

Avaya Video CollaborationAvaya Scopia®

Product Manager resolves issue



CC Agent locates closest Service Tech via Geo Presence

Agent IMs with Service Tech

Emails product schematic to Tech

Service Tech sets appointment to visit customer within 3 hours

UC: IM / Geo- PresenceAvaya one-X® Mobile PreferredAvaya Communicator

UC: IM / Email IntegrationAvaya one-X® Mobile Preferred

Avaya IP Office™ Platform


A Day in the LifeSummary

IP Office Contact Center

Avaya Contact Center Select

Customer Interactions

Avaya one-X® Portal

Avaya one-X® Mobile

Avaya Communicator

Unified Communications

Avaya Scopia®

Audio Conferencing

Collaboration


Summary


How Avaya’s Solution Approach Benefits Your Business

Streamlines Implementation &

Ongoing ManagementReduces CAPEX/OPEX

Makes Efficient Use of IT Resources

Delivers the Fastest Return on Investment

Proven to Improve Productivity/Efficiency and Customer Service

Ensures Seamless Integration of Solution

Elements

Solves for Your Most Critical Collaboration

Challenges

Powerful, Flexible, Simple, Affordable


What the Press, Analysts and Our PartnersAre Saying..

“With the release of IP Office 9.0, the company completes its journey from its once SMB-

focused IP telephony platform into the midsized business market.”

– Robert Dutt, Channelnomics

“IP Office was a simple PBX, but today represents a fairly comprehensive platform with

rich components for mobility, security, video, and networking along with rich applications for

contact center and conferencing.” - Dave Michels, Unified Communications Strategies

“This week Avaya announced that with the 9.0 software release of IP Office, its

UC platform designed for SMBs, scalability has been upped from 1,000 to

2,000 users……IP Office is now even better positioned for the midmarket.”

- Brian Riggs, Ovum

“Avaya can now cast a much wider net when selling into the midmarket.”

– Kristin Bent, CRN

“IP Office helps growing organizations with added capacity, without limitations

in features and functionality.” - Bill Xydias, Integration Partners


A Comprehensive Solution for the Midmarket

Innovative, validated solutions

Focused on real-time communications and optimal customer interactions

Single support model

Significantly reduced CAPEX / OPEX

Worldwide network of certified partners

avaya midmarket presentation

Documents

video collaboration

complete solution

months collaboration

avaya lifetime warranty

avaya ip office platform

midmarket contact center

midmarket businesses

midmarket companies