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AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement
Avaya Aura® Architecture and Roadmap
Conrad UniackeSenior Product ManagerNovember 14, 2012
AVAYA CONFIDENTIAL Provided under a Non Disclosure Agreement
Material Shared Only Under Non Disclosure Agreement
Certain statements contained in this presentation are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov/. Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.
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What is Avaya Aura®?
Avaya Aura® is the communications solution for next generation, people-centric collaboration. – Session (SIP) based communications
– Unified Communications and Collaboration
– Users, not technology, define the experience
The basis for collaborative, barrier-free business environments that drive business results for our customers:– Industry leading levels of flexibility, scalability and
reliability
– Hard dollar cost benefits for customers through simplification and access savings
– Open standards and 3rd Party solutions integration
– A migration path forward for every customer
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Strategic Differentiation
Differentiated architecture (scalable, manageable, flexible)
Multimodal Conferencing Innovative User Experience
across all devices
Interoperability legacy,Open platform for 3rd party
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Avaya Aura® BenefitsAn adaptable communications architecture that: Simplifies network-wide feature deployment and
on-going management driving down OPEX
Centralizes routing, SIP trunking, and applications providing cost effective and customizable services to users across the network
Scales from 250 to 250,000 users on a single software platform providing consistent user services across locations
Offers High availability / geographic redundancy options for critical reliability networks
Provides a secure environment across multiple layers in the network
• Session, Network and Bandwidth Management
• Network Normalization
• Collaboration - Video, Telephony, Conferencing
• Centralization
• Security
• Survivability
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Monitor and flexibly optimize bandwidth to meet business needs
Establish and assure voice quality on a location by location basis
Integrate voice and multimedia bandwidth on a single network
Site 1 Site 2
Site 4 Site 3
Allows locationspecific allocation
of bandwidth between voice and multimedia with video down-speeding as
required
Optimized Bandwidth ManagementAvaya Aura® Session Manager
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• SIP Feature Server or Evolution Server
Option• 100K Total,
50K SIP users• 6 SM Instances
• Survivable Core and Remote
•Unified network with 3rd party integration• Incremental SIP
Features
Avaya Aura 6.0June 2010
Avaya Aura Evolution: Scalability, Reliability, SIP
• 100K Total100K SIP users
• 10 SM Instances• Call Admission
Control• Integration of
CS1000 into Avaya Aura
• Incremental SIP Features including
SIP E911
Avaya Aura 6.1November 2010 • 250K Total
100K SIP users (From 18K to 36K
per CM)• 10 SM Instances• SMGR Security
Enhancements•Call and Connection
Preservation• Incremental SIP
Features
Avaya Aura 6.2March/July 2012
• 250K Total / SIP users
• 16 SM instances• Geo- Redundancy
for SMGR•Enhanced Reliability
(ex. Survivable Remote SIP
Trunking)• Presence
Enhancements• Incremental SIP
Features
FutureDirection*
* Future Content is not yet committed or scheduled
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Lifecycle - Where do the releases line up?
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CM release
CI GA EOS EOMS EOSS EMSSPrelease
5.2.1 - June 3 2013
June 3 2014
June 3 2019
Y
6.0 - June 7, 2010
6.0.1
6.0.1 - Nov 19, 2010
6.2
6.2 March 2012
July 9, 2012
na
6.2 SP4 (FP1)
Dec 5, 2012*
6.3
6.3 (FP2) May 6 2013*
May 2015*
May 2016*
May 2021*
Y
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Lifecycle - What is CI, GA, EOS, EOMS, EOSS, and EMSSP?
CI - Controlled Introduction– Most Products are GA ready, but a component(s) is not ready
for complete Solution
GA - Generally Available– All components and the Solution are ready
EOS - End of Sale
EOMS - End of Manufacturer Support– No new patches are delivered; diagnostic services still
available
EOSS - End of Extended Services Support– Diagnostic services no longer available*
EMSSP - Extended Manufacturer Software Support Policy– Select products/solutions will be sold for minimum of 2 years,
and have software support for minimum of 3 years9
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Avaya Aura® EMSSP
• Extended Manufacturer Software Support Policy (EMSSP) offers an additional category of support for certain releases of products allowing those products to be sold and supported for a extended and predictable period of time.
• Permits Partners and Customers to standardize on a longer term product• For designated EMSSP release, Avaya will
• sell the EMSSP release for a minimum period of two (2) years and• support the release for a minimum of three (3) years from its date of first
sale. • Current EMSSP Release 5.2 over 4 years availability – May 2009 -> June
2013*• Communication Manager 5.2.1• Mid-size Business Template 5.2.1*• SIP Enablement Services 5.2.1* • Integrated Management 5.2.1• Call Center Elite 5.2.1• Application Enablement Services 5.x*
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Lifecycle – SP, FP, dot and Releases
Release– Software stream with feature content and
corrective content requiring an upgrade and/or migration
dot (dot dot) Release – Updated software image with corrective
content and select feature content within a Release
SP – Service Pack– Software corrective content delivery
FP – Feature Pack– Software feature content delivery*
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The Feature Pack Concept
In addition to regular major and minor (“dot”) releases, provide a feature release mechanism that:• Supports lightweight deployment:
• Remote installation, no upgrade required• Minimizes time, cost and disruption to the customer’s network• Requires minimal or no customer lab testing
• Allows customer selectable content:• Customer implementation of valuable features, not every feature• Increase deployment confidence• Reduces potential impact of features that are not of interest
• Provides full testing rigor:• System verification• Regression testing • Alpha and Beta as appropriate for content
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Feature Pack Content Selection Criteria
No infrastructure / architectural changes
Minimal or no management changes
Minimal number of interdependent components
What if content fails to meet this criteria?
Content will become a candidate for a future major or minor release
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Feature Packs – supplementary Steps Along the Path
Modifications to the current Avaya Aura software structure are required to implement the Feature Pack concept
The next two Avaya Aura releases, Feature Pack 1 (FP1) and Feature Pack 2 (FP2), will not meet all criteria, but represent positive steps along the path:• Avaya Aura FP1 will require:
• Upgrades to System Manager (SMGR) and Session Manager (SM) • Patches to Communication Manager (CM) , Presence Services (PS),
System Platform (SP), and Branch Gateway G430/450 (BGW)
• Avaya Aura FP2 will require:• Upgrades to Communication Manager (CM) , Presence Services
(PS), System Platform (SP)• Patches to System Manager (SMGR), Session Manager (SM),
Branch Gateway G430/450 (BGW), and Application enablement Services (AES)
• Thereafter, feature packs will meet FP criteria
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Keeping it all straight: Naming and Numbering
To ensure absolute clarity in the field, current naming and numbering of components will continue.
A Feature Pack will be a “bundle” of individual software components. Example:
– Avaya Aura® 6.2 Solution Today consists of • Avaya Aura® Communication Manager 6.2• Avaya Aura® Session Manager 6.2• Avaya Aura® System Manager 6.2• System Platform 6.2• Presence 6.1• Branch Gateway 6.2
– Avaya Aura® 6.2 Feature Pack 1 (commit) December 2012• Avaya Aura® Communication Manager 6.2 SP4• Avaya Aura® Session Manager 6.3• Avaya Aura® System Manager 6.3• System Platform 6.2.2• Presence 6.1 SP4• Branch Gateway 6.2.1
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Lifecycle - Avaya Aura® 6.2 Feature Packs
Avaya Aura® 6.2 Feature Pack 1 (commit) December 2012• Avaya Aura® Communication Manager 6.2 SP4• Avaya Aura® Session Manager 6.3• Avaya Aura® System Manager 6.3
Avaya Aura® 6.2 Feature Pack 2 (commit) May 6, 2013• Avaya Aura® Communication Manager 6.3• Avaya Aura® Session Manager 6.3• Avaya Aura® System Manager 6.3
Other components such as clients will be identified as programs align to delivery dates.
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Customer Paths Forward
Customers on 6.2:• If FP1 features are of interest => upgrade at GA
• If FP1 features are not of interest => no upgrade required (unless Service Pack fixes are required)
Customers below 6.2:• EMSSP Customers => begin planning for implementation
of Avaya Aura 6.2 Feature Pack 2
• Non-EMSSP Customers =>• If FP1 features are of interest => upgrade at GA• If FP1 features are not of interest => upgrade today to leverage
Avaya Aura Conferencing, the Avaya Flare® Experience, and Radvision video capabilities.
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Avaya Aura 6.2 Summary
Scale and Reliability
Avaya Aura® for 250,000 Users!
Extension of High Availability Solution to Mid-Sized Enterprise (ME)
Communication Manager Connection Preservation and Session Manager Call Preservation
Security, usability and SNMP enhancements on System Manager
Up to 10 Emergency Numbers for International
Session Initiation Protocol (SIP)
SIP Group PagingSIP Team ButtonSIP Enhanced Call Pick
Up AlertingSIP Enhanced Call
ForwardingSIP AutoDial ButtonsDTMF SIP-H.323
Integration
Business Collaboration
Conferencing – Local GUI and Moderator Controls
International TON supportNative support for 94xx &
96X1 setsGuardian Service Pack
and Dot ReleasesAACC call information
enhancementPresence Services 6.1
SP1 integration of Microsoft OCS
Cisco Phone Support
Continuing to make Avaya Aura® the flagship communications solution for next generation, people-centric collaboration.
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Intra-enterprise federation with multiple OCS/ Lync domains
Exchange calendar integration
Supports Video SRTP
Toll Bypass for India
V.150 for Gateways
Expand to 2K Network Regions
Parallel Forking
Extended Manufacturer Software Support Release
Improving Simplicity, Security, and Presence Interoperability
Avaya Aura® CY2012 & CY2013
Avaya Aura R6.2GA July’12
Avaya Aura R6.2 FP1 Dec 3, 2012
Best in class business continuity with the addition of System Manager Geo-Redundancy
Avaya Aura R6.2 FP2
May 6, 2013
Presence enhancements: XMPP Federation with OpenFire & Access Control List (ACL) enhancements
• (SA9120) Automatic Mute for Remote Off-hook Attempts GRIP 3587
• (SA9119) - Exclusion Event Notification to SIP Phones GRIP 4901
• Transmit Agent ID to H.323 phones to support Agent Greeting Feature
• SIP / H.323 Dual Registration (Concurrent Login)
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Getting Ready for Release 6.2: Supported Hardware Communication Manager:
– S8300D: Embedded blade for Avaya Aura Gateways (G450/30,350,250,700)
– S8510 Server - not used for duplication
– Use in a simplex migration by adding memory (6 GB) to total of 8 GB
– Most have 250GB HDD but if 146G HDDs, add third 146GB HDD and RAID 5
– Avaya Common Servers and S8800
Session Manager– Avaya Common Servers and S8800
System Manager– System Manager 6.2 (standalone) on the following Avaya Servers:
– Avaya Common Servers and S8800
Avaya Aura® Solution for Midsized Enterprise 6.2 HA Avaya Common Server
MBT 5.x transition to ME 6.x requires a server replacement
Previous Hardware versions not listed above are not supported20
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Scale and Performance: Avaya Aura Scalability
Avaya Aura– Up to 250,000 Total End Points
– Up to 100,000 Total SIP End Points
Communication Manager 6.2– Up to 36,000 SIP End Points
– Up to 24,000 SIP Trunks
Session Manager 6.2– Up to 12,000 SIP End Points per Session Manager (standalone)
– Up to 10 Session Managers in a single network
– Up to 500 Communication Manager Instances
System Manager 6.2– Up to 250,000 Total End Points
Avaya Aura Solution for Midsized Enterprise– Up to 1000 Total End Points
– Up to 1000 Total SIP End Points
– Up to 350 SIP Trunks
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Standalone Utility Services 6.2
Seems ASD needs a little more programming. Open a case to have manually added to the quote
material code 266453 is the Utility Services media
material code 263764 is the CSR1 HP server as default
Standalone Utility Services 6.2 provides support for Duplex CM configurations– CDR is not available with this configuration presently
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Questions
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Thank YouFor more information:
Products and Solutions technical support
Technical documentation
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Scale and Performance: Call Preservation
Applicable to Session Manager (SM) Cores with Multiple SMs
In the event of a SM failure:– Connections in progress
and Calls in queue are preserved
– Includes calls to AACC as long as they are routed through VP or CM
– G860/M3000 and SBCs Supported
– Customer Admin-able by time of day, immediate or manual
Avaya Aura™ CM
G860
AA SBC
VP
CM
Core
SIPTrunks
TDMTrunks
PSTN
PS
AAM
MX
MM
SMSM
SM
SMSM
SMSM
SMSM
SM
MMCSAACC
Avaya Aura™ CM
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Scale and Performance:Survivable Core Connection Preservation
Prevention of split registrations of media gateways and H.323 endpoints between the main Communication Manager or Survivable Core or Survivable Remote servers
Controls the registrations to provide the best system functionality in various outage scenarios by preserving the desired connections
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Scale and Performance: System Manager
Manage 250,000 total users
Common provisioning with single LDAP synchronization for Avaya Aura and CS1000 users
Single authorization (RBAC) for Avaya Aura and CS1000 systems
Central provisioning of B5800 branch gateways including upgrade
Administration of advanced SIP features
Native administration of new 94xx and 96xx endpoints
Support for hospitality solutions by enabling CM to control “endpoint display name”
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Scale and Performance: System Manager
Real time notification of CM changes
Audit trail of CM changes made by System Manager administrator
Central administration of management parameters for System Manager and its adopters
Trust Management certification management providing simple provisioning of secure UC communication
Hardened System Manager security via OS hardening and password complexity
Section 508 compliance assessment– VPAT (Voluntary Product Accessibility Template)
– Targeted at Federal and State Government
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Scale and Performance: System Manager product coverage
New products added to System Manager in 6.2:
– Avaya Aura Contact Center Control Manager 7.0
– Avaya one-X Attendant 4.0
– B5800 Branch Gateway 6.2
– HealthCare Applications
– M3K High Density Trunk Gateway 2.0
– Avaya Aura Conferencing 6.2
Supported in System Manager before 6.2
– Avaya Aura Communication Manager
– Avaya Aura Call Center Elite
– Avaya Aura Contact Center
– Avaya Aura Presence Services
– Avaya Aura Session Manager
– Avaya Data Portfolio (e.g. COM, EPM, IPFM, NRM, and VPFM)
– Avaya one-X Client Enablement Services
– Communication Server 1000 7.5
– Solution for Midsize Enterprise
– Avaya Aura Conferencing
– Avaya Aura Messaging
– Avaya One-X Agent
– Media Application Server
– Modular Messaging
System Manager functions available to each product varies by product.
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Session Initiation Protocol:SIP Call Features
Enhanced Call Forwarding– Supports call forwarding on “Unconditional” “Busy” and “No
Reply”
– Permits user to differentiate between treatment of internal and external calls
– Same operation as on H.323 end points (User receives visual and audio feedback on feature activation and visual guidance on invoking feature)
– Each of the 6 permutations can have a different destination
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Enhanced Call Pickup Alerting– When any member of a pick up group is called, the
displays of all members of the pickup group are updated with the calling and called party information, enabling a member to decide whether to pick up the call or not.
– The following alerting options are available: Intercom ring, Silent if busy (if the user is busy on another call, the audible alerting is skipped.), half-ring, continuous, single if busy, no ring, single ring.
– The timing of the display and audible notifications are separately administrable.
– Same functionality as on H.323 end points
Session Initiation Protocol:SIP Call Features
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SIP Team Button– The assignment of a team button on a station brings it
automatically into the virtual team, establishing a data relation between the monitored station and the monitoring station.
– The Team Button has two functions:– Display function: Allows any member of a team (monitoring station) to
observe the station state of other team members (monitored station).– Execution function: Allows the Team Button to be used as a Speed
Dial Button or Pick-Up Button. Depending on the state of the monitored station, when the Team Button on the monitoring station is pushed, a call to the monitored station is established directly or a ringing call is picked from the monitored station.
– The number of monitored stations that can be monitored by other stations is limited to a maximum of 15.
– Same functionality as on H.323 end points
Session Initiation Protocol:SIP Call Features
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Group Paging to SIP Phones– Page groups are created by assigning extensions as
members of the group and an extension number which users dial to page the group.
– When a user dials the extension of the paging group, Communication Manager activates the speakers on all the telephones in the group. Speakerphone paging is one-way communication: Group members hear the person place the page, but cannot respond directly.
– Same functionality as on H.323 end points
SIP Auto Dial Buttons– One-touch access to frequently called numbers
– Same functionality as on H.323 end points
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Session Initiation Protocol:SIP Call Features
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AACC Call Information Enhancements– For SIP calls, provides agent with understand of call status
for Hold, Transfer, and Conference
CODEC Support– Enable Support for Codecs G722.2, iLBC, iSAC, and SILK
– Providing wide bandwidth and low bit rate codecs
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Session Initiation Protocol:SIP Feature Enhancements
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DTMF SIP-H.323 Integration– Permits the proper translation of DTMF tones between SIP
and H.323– SIP Networks Use RFC 2833 DTMF– H.323 Networks Use Signaling Messages– DTMF SIP-H.323 Integration allows tones to be converted between
Communication Manager, Avaya Aura Messaging and Voice Portal
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O O O
SIP NW1
AA Messaging
SM
Loc Z
H.323 PBXCM
Loc A
H.323 PBXCM
H.323 NW 1H.323 GK
H.323 MessagingSIP NW
N
AA Messaging
SM H.323 NW M
H.323 GKH.323 Messaging
O O OO O O
Session Initiation Protocol:SIP Feature Enhancements
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Business Collaboration Enhancements
Avaya Aura Conferencing Local GUI– Simple local access to participants and their status via
96XX Display
Navigation arrow to get conference details
Telephony Presence (On a call) Instant
Messaging Availability
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Business Collaboration Enhancements
Avaya Aura Conferencing GUI Enhancements– Provides conference host enhanced interface to control
conferences via a 96XX end point
– All conference participants are visible to the host and controls include:
– Mute– Un mute– Drop– Add
Participants
Controls
Participant has been selectively muted
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Business Collaboration Enhancements:Presence Services 6.1SP1
Support for Microsoft Office Communicator via Office Communications Server – Enables Avaya Presence Server federation with OCS server and
MOC
System Platform installation improvements– On site simplified initial installation through CLI change of network
parameters:
– PS IP address, Gateway, Domain search list, DNS, Netmask and PS hostname
Presence Services 6.1 is compatible with Avaya Aura 6.2
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SIP Presence and IM
SIP SIP / TLS
SIP / TLS
Avaya PresenceServer
OCS EdgeOCS R2 Server
enterprise domain e.g. avaya.compresence domain e.g. aps.avaya.com
SIP / TLSXMPP
Avaya Presence Server / Microsoft OCS R2 Topology Overview
Business Collaboration Enhancements:Presence Services 6.1SP1
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CM Licensing Functions Release Matrixto Current
Release (XX)from Same
Release (SE)from Same
Release (EE)from Older
Release (SE)from Older
Release (EE)
NEW/ADD (SE) Permitted Not Permitted - -
NEW/ADD (EE) Not Permitted Permitted - -
TRANSFER (SE) Permitted Not Permitted Not Permitted Not Permitted
TRANSFER (EE) Not Permitted Permitted Not Permitted Not Permitted
UPLIFT (EE) Permitted -Permitted with
Upgrade purchase
-
UPGRADE (SE) - - Permitted Not Permitted
UPGRADE (EE) - - Permitted with
Uplift purchase Permitted
MOVE (SE) - - Permitted Not Permitted
MOVE (EE) - - Permitted (+uplift) Permitted