avaya aura on emerging platforms - the premiere technology ... · 18/5/2015 · avaya aura® on...

AVAYA AURA®

ON EMERGING PLATFORMS

Nagesh Kunamneni, Jonathan Pape

Demo: Kunal Shah

© 2016 Avaya Inc. All right reserved 2

AGENDA

Introduction to Emerging Platforms

Avaya Aura on Amazon Web Services and vCloud Air

Proof Of Concept Demo Setup

Use case and Demo


WHY EMERGING PLATFORMS ARE KEY TO SUCCESS

Winning Strategies from Accenture


THE IMPORTANCE OF TECHNICAL ARCHITECT ROLE

SOURCE: Gartner Survey on Marketing Influences Conducted Q1, 2013.

The responsibility

for choosing

TECH SOLUTIONS no longer lies

exclusively with IT:

often a cross functional

team with

MARKET, SALES

AND/OR LOB

Customers place more value

on consultation with a

TECHNICAL OR

INDUSTRY EXPERT over traditional sales

interactions:

approximately

50% MORE INFLUENCE from technical and industry

experts than senior executive

or sales


THIRD PLATFORMS ARE HERE –

WE STILL CALL THEM EMERGING

The 3rd Platform allows businesses to:

Create greater operational efficiencies

Build deeper relationships with their customers

Create new revenue streams based on technology-enabled products and services

By 2018, 1/3rd of leaders in each industry will be disrupted by 3rd platform competitors

The 3rd Platform is a Business Platform

IDC FutureScape: Worldwide IT Industry 2016 Predictions — Leading Digital Transformation to Scale

Nov 2015 | Doc #259850

https://urldefense.proofpoint.com/v2/url?u=http-3A__www.idc.com_url.do-3Furl-3D_getdoc.jsp-3FcontainerId-3D259850-26term-3DRnV0dXJlU2NhcGU6IGZyYW5rIGdlbnM-3D-26position-3D1-26page-3D1-26perPage-3D25-26id-3D1ff31c38-2D385c-2D4d5e-2D8250-2Dfab5d66e3aeb&d=BQMFAw&c=BFpWQw8bsuKpl1SgiZH64Q&r=azE5pw3RI4u7ezUsBQSK8w&m=SVo4bZqZQrNf6O5IETvnM9lNqFPWXM-lTyngnHVNDu0&s=6IOvwI7rtJ6qCVrHJS4bwuZ8Bz1B-8mpEAnU3AccDu0&e=





EMERGING IAAS PLATFORMS

Enterprise IT now has choice

Integration and Enablement across platforms drives complexity and agility

With Avaya, you can align communication and collaborations solution

Per Gartner: Magic Quadrant for Cloud Infrastructure as a Service, Worldwide report,

Lydia Leong et al, published 18 May, 2015

LEADERS:

Amazon Web

Services

Microsoft

VISIONARIES:

Google

Century Link

VMware

IBM (SoftLayer)

NICHE PLAYERS:

Rackspace

Virtustream

Interoute

CSC

Fujitsu

Verizon

Joyent

Dimension Data

NTT

Communications


CLOUD SERVICE MODELS

Model for POC

Applications

Data

Runtime

Middleware

Operating System

Virtualization

Servers

Storage

Networking

Applications

Data

Runtime

Middleware

Operating System

Virtualization

Servers

Storage

Networking

Applications

Data

Runtime

Middleware

Operating System

Virtualization

Servers

Storage

Networking

Applications

Data

Runtime

Middleware

Operating System

Virtualization

Servers

Storage

Networking

On Premises IaaS PaaS SaaS

Te

nan

t M

an

ag

ed

Te

nan

t M

an

ag

ed

Te

nan

t M

an

ag

ed

D

eliv

ere

d a

s a

Se

rvic

e

De

live

red

as

a S

erv

ice

De

live

red

as

a S

erv

ice


VALUE OF AMAZON AWS AND AVAYA CAAS

Avaya CaaS – UC/CC/Video Unified Communications and Contact Center

delivered as a CaaS service, tried & true solution

for government

Elastic IaaS (EC2) Highly durable and elastic compute, storage,

database, application services

Performance High performance provisioned I/O, low latency DB,

quickly provision IT resources

Pay As You Go No up front capital expense, economies of scale,

scale up, scale down

Geography/Coverage Most widely deployed public IaaS solution

in the world

Security Visibility, auditability, controllability, and agility.

DDoS Mitigation

Government Certifications FISMA, FedRAMP

Private Network Level3 CSR Direct Connect

Rapid Application Templates Quick customer on-boarding

Rapid Innovation Latest CaaS features and capabilities, at all times


AURA ON AWS CLOUD FORMATION TEMPLATE

AWS

VPC

SM

SMGR

AAEP EPM, MPP, APP

Nuance Speech

Server

Application

Server

AWS Direct

Connect Router 1

AWS Direct

Connect Router 2

Router

Customer Network


Aura Messaging ACM

CC vApp

Avaya Aura Core SBC

SAL Utility DNS/AD

Conferencing

Licensing

Reporting

Self-service CTI

MAS MSS

A A A

CM SM SMGR ASBCE

SAL

Gateway

ACM

A

AAC

WebLM

CMS

AAEP

EPM

AAEP

MPP

Aux

EPM

Appln

Server AES

A A A A A

A A A V A A A A A

CONTACT CENTER HYBRID MODEL TEMPLATE

VMware vCloud Air

Virtual Data Center (VDC) – Private Dedicated

H.323

SIP

Digital

Analog

G450

Firewall

Campus

VDC Networks:

Edge

Gateway 23.92.224.X1

23.92.224.X2

23.92.224.X3

Public Internet

Management

Network

DMZ Network

Media-signaling

Network

V

IPSec VPN

Direct Connect

A


…

Solution Workbench

Portal for AM, Branding,

Application Packaging

API Gateway

Federated SSO Architecture

Orchestration

Cloud Specific Execution Engines

Customer Specific DevOps

Integration

FULL ARCHITECTURAL VISION FOR CLOUD ENABLEMENT

LONG TERM BENEFITS

Execution

Engine

Log

Manager

Event

Manager

Google VCloud

Air AWS HP / SP

Integration & Orchestration

Service Bus Rules Workflow

Portal Services

Unified / Federated Identity and Access

API

Services

App /

Service

Packaging

Account

Mgt Billing

White

Label

Branding

Monitoring

SM Catalog

SLA Mgt

ITSM & Service

Management

Avaya Solution Designer

Solution Workbench for

reference architecture

(TOGAF)

Architecture Frameworks

Solution Composition

Avaya EA’s, Strategic ASA’s

Product Engineering

Avaya

Sales/Admin

Field Technical

Architecture

SE / ASA

User Client

Admin

Avaya

Sales / Admin

Multi-cloud

deployments

Automated Cloud

Migrations

Full Architectural

Control at Avaya

Avaya Private Clouds

as viable alternative


CLOUD SOLUTIONS ENABLEMENT @AVAYA

The Four Disruptive Outcomes

Solution

Designer /

Workbench

Solution

Designer /

Workbench

Accelerate sales by reducing solution design time

and complexity in pre-sales. The workbench will use

business criteria to recommend standardized Avaya

solutions that are pre-certified

Solution

Packaging

Reduce CAPS, Eliminate CMRA’s by using

standardized solution packages that are based

on ASA Reference Architectures and automates

deployment to certified public/hybrid cloud

environments or private clouds

Solution

Orchestration

& Event

Management

Accelerates revenue recognition by reducing solution

implementation/startup times. Ensures solution is

operating at expected Service Levels

Solution

Governance

Reduce account management overhead by constantly

calibrating usage, compliance, performance level

and delegating account management to SI/SP &

Client Administrators


AVAYA SOLUTION COMPONENTS / PRODUCTS

DEPLOYED ON AWS

Avaya Aura System Manager 7.0.1

Avaya Aura Session Manager 7.0.1

Avaya Aura Communication Manager 7.0

Avaya Aura Media Server 7.7

Avaya Aura Session Border Controller Enterprise 7.0.1

Avaya Aura Communication Manager Messaging 7.0

Avaya Breeze 3.1.1 (previously Engagement Development

Platform)

– Presence Service 7.0 Snap in

– WebRTC Snap in

Avaya Aura Experience Portal 7.0.2 (EPM, Aux, MPP & VXML App

server)

Avaya Call Management System R18

Avaya Aura Application Enablement Services 7.0

Avaya One-x Client Enablement Services 6.2

Avaya Diagnostic Server 2.5 (SAL +

SLAMON)

Avaya Multimedia Messaging 3.0

Avaya Contact Recorder 15.1 (WFO)

Third Party

– Nuance Speech Recognition and Text To

Speech server

Other Notes

– All AWS activity is shared on Confluence

(All Avaya has Access)

– https://confluence.forge.avaya.com/display/A

PSASA/AWS+Setup

https://confluence.forge.avaya.com/display/APSASA/AWS+Setup




DEMO @ATF: USE CASES

Customer calls Bank

using Chrome browser

to talk to Remote

Worker Agent

Remote worker multi

channel collaboration –

Multimedia Messaging,

Audio & Video call

DevOps and

Deployment automation

Showcasing WebRTC

Snap in – SBCE WebRTC

functionality with AAMS, AAEP

application to Remote Worker

SIP remote agent

Deploying an single

instance – How Easy,

Fast and Secure

Deploying a Full IVR

Solution – How to save time

to deploy

a pre-configured solution

including multiple instances,

security groups, routing rules,

etc. with single click

Showcasing Avaya Team

Engagement 3.0 client with

AMM, SBCE & SM/CM with

AAMS


AVAYA: PROOF OF CONCEPT DEMO SETUP

AWS

VPC

SM

SMGR

AAEP EPM, MPP, APP

Nuance Speech

Server

CM

AAMS

EDP PS+WebRTC

AMM

ACR

AES

SBCE Public Interface (B1)

VPC NAT

Gateway

SBCE Internet


AUTOMATED ONE CLICK ARCHITECTURE /

SOLUTION ENABLEMENT

Sub part of Advanced Routing Solution Architecture Framework CLICK HERE

Summary

Application AMI ID Size Security Group VPC / Subnet

SMGR ami-76621f16 m4.xlarge As per Port Matrix 10.74.128.0/22

SM ami-525d2032 m4.xlarge As per Port Matrix 10.74.128.0/22

AAEP EPM ami-22631e42 m4.xlarge As per Port Matrix 10.74.128.0/22

AAEP MPP ami-df5d20bf m4.xlarge As per Port Matrix 10.74.128.0/22

Nuance ami-c5621fa5 m4.xlarge As per Port Matrix 10.74.128.0/22

Cloud Formation Template Link CLICK HERE

https://confluence.forge.avaya.com/download/attachments/103785627/CC-Large-Voice-Advanced-Routing-On-Premise_APS_Solution_Architecture_Framework_v2.pdf?api=v2

https://s3.amazonaws.com/aa7bucket1/VzW-CFTemplate1


DEMO @ATF: USE CASES

Customer calls Bank

using Chrome browser

to talk to Remote

Worker Agent

Remote worker multi

channel collaboration –

Multimedia Messaging,

Audio & Video call

DevOps and

Deployment automation

Showcasing WebRTC

Snap in – SBCE WebRTC

functionality with AAMS, AAEP

application to Remote Worker

SIP remote agent

Deploying an single

instance – How Easy,

Fast and Secure

Deploying a Full IVR

Solution – How to save time

to deploy

a pre-configured solution

including multiple instances,

security groups, routing rules,

etc. with single click

Showcasing Avaya Team

Engagement 3.0 client with

AMM, SBCE & SM/CM with

AAMS

18

Q&A

21

BACKUP


CLOUD SERVICES ARCHITECTURE

Consistent and configurable application packages

for clouds based on Standardized

Reference Architectures

Self-Services Account and Service Management

Enables Avaya and Client Specific Branding

Seamless integration with other IaaS Services

Pluggable Security Framework tailored for client/compliance specific needs

Design once and Re-use. Auto-deploy using Cloud Specific Execution Engine

Enable Business Process Automation

Proven Cloud Lock-in; Cloud Independent Architecture

Key Tenants for Customers


RECOMMENDATION : DIRECT CONNECT SETUP IN AWS

AWS

VPC

SM

SMGR

AAEP EPM, MPP, APP

Nuance Speech

Server

Application

Server

AWS Direct

Connect Router 1

AWS Direct

Connect Router 2

Router

Customer Network


R&D SUPPORT

Thanks to Muni and R&D ASA interlock sessions;

the following SME’s and their teams have helped us through the journey

– SBCE Venkat Enumula

– Session Manager Alejandro Vaquero

– System Manager Jinson Abraham

– Media Server Steve Whynot

– AAEP Arjunsingh Rawat

– EDP Ujjawal Kumar

– EDP/Work Assignment Ujjawal Kumar

– EDP/Real-time speech Seamus Hayes

– EDP/WebRTC Ujjawal Kumar

All of the above have been extremely helpful and very responsive to our queries. If a product is not listed above, then it means

that we have been able to work on it ourselves for the move to AWS.

We have not added these names to the confluence page for AWS since I did not want just about everyone to contact them about this.




ATAC – 2015 ( MARK EASTWOOD – KEY NOTE SPEAKER )

avaya aura on emerging platforms - the premiere technology ... · 18/5/2015 · avaya aura® on...

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