avaya aura a new era of business communications extraordinary solutions for extraordinary times
TRANSCRIPT
Avaya Aura™
A New Era of Business Communications
Extraordinary Solutions for Extraordinary Times
© 2010 Avaya Inc. All rights reserved.
AvayaFit For Purpose, People First, Innovation
EnterpriseSmall & Medium
EnterpriseMidsize
Enterprise
SERVICES
Unified Communications | Contact Center | Data
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© 2010 Avaya Inc. All rights reserved.
Communications is changingAvaya Aura architectureCentralized Infrastructure to Drive Savings and Simplicity
MEDIAMEDIA
CALL CONTROL
CALL CONTROL
APPLICATIONSAPPLICATIONS
PBX
© 2010 Avaya Inc. All rights reserved.
MEDIAMEDIA
SESSION MANAGEMENT
SESSION MANAGEMENT
SIP
AP
PS
AP
PS
AP
PS
AP
PS
AP
PS
AP
PS
AP
PS
AP
PS
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© 2010 Avaya Inc. All rights reserved.
MEDIAMEDIA
CALL CONTROL
CALL CONTROL
APPLICATIONSAPPLICATIONS
PBX
ANYMEDIAANY
MEDIA
SIP
© 2010 Avaya Inc. All rights reserved.
SESSION MANAGEMENT
SESSION MANAGEMENT
AP
PS
AP
PS
AP
PS
AP
PS
AP
PS
AP
PS
AP
PS
AP
PS
Architecturally compelling Business user enablementCentralized Infrastructure to Drive Savings and Simplicity
4
© 2010 Avaya Inc. All rights reserved.
Avaya Fit for Purpose UC Solutions Serving Small, Midsize and Large Enterprises
5
xxx,000s
Avaya IP OfficeDesigned for SME Markets,
Simpler communications needs
10,000
Small Medium Midsize Large Fortune 1000
Avaya Aura®Designed for Midsize and Large Enterprises,
more advanced communications needs
# of Users
5 100 250 1000
Avaya Aura® Solution for
Midsize Enterprise
Avaya Aura®
Avaya Aura® Branch SolutionsFor 1-450 users/location
Small “systems” are not necessarily small businesses
Location size refers to the office site (Many SMEs have multiple sites)
39% of all SME businesses in EMEA are Multi-site
© 2010 Avaya Inc. All rights reserved.
The Avaya architectureDelivering The Future of Business Communications
Deskphones
Session Manager
System
Manager
Communication
Manager
ApplicationEnablement
PresenceServices
Session Manager
System Manager
Voice/Video Services
Application & Services Integration
PresenceServices
Avaya Agile Communication Environment™ (ACE)
Communications Infrastructure Data Infrastructure
Mobile Clients
Softphone Video Endpoint
s
OPENCOMMUNICATION ENABLED BUSINESS PROCESS
OPEN
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© 2010 Avaya Inc. All rights reserved.
MX
Application Platform
Avaya Aura™ Architecture
App
3rd PartyendpointsAvaya
CM Branch
o o o
AvayaCM Standalone
o o o
Application Platform
G860
3rd Party PBXs
SBC
App
ServiceProviders
SystemManager
App MMVP
CM
SessionManager
Avaya Aura Core
SIPTrunks
MediaServers
TDMTrunks
Access
Connection
Application
SIPPresence
SessionManager
SessionManager
Avaya one-X®
endpoints
© 2010 Avaya Inc. All rights reserved.
8
Avaya SMAvaya SM
Avaya Aura™ Core
Avaya Aura™ 6.0 Increased Scalability
.
Open HTTP / SOA Entry Point
3rd Party PBX
Service Providers
Unified Management
System Manager
SessionManager
SessionManager
ACME SBCCM – Evolution
ServerEndpoints3rd Party
Endpoints
Open SIP Access
Branch Session Manager
Open SIP Control Interface (ISC)
.
.
© 2010 Avaya Inc. All rights reserved.
9
Avaya SMAvaya SM
Avaya Aura™ Core
Avaya Aura™ 6.0 Improved Availability and Business Continuity
.
Open HTTP / SOA Entry Point
3rd Party PBX
Service Providers
Unified Management
System Manager
SessionManager
SessionManager
ACME SBCCM – Evolution
ServerEndpoints3rd Party
Endpoints
Open SIP Access
Branch Session Manager
Open SIP Control Interface (ISC)
.
© 2010 Avaya Inc. All rights reserved.
10
Avaya SMAvaya SM
Avaya Aura™ Core
Avaya Aura™ 6.0 Additional UC Clients
.
Open HTTP / SOA Entry Point
3rd Party PBX
Service Providers
Unified Management
System Manager
SessionManager
SessionManager
ACME SBCCM – Evolution
ServerEndpoints3rd Party
Endpoints
Open SIP Access
Branch Session Manager
Open SIP Control Interface (ISC)
. .
© 2010 Avaya Inc. All rights reserved.
11
Avaya SMAvaya SM
Avaya Aura™ Core
Avaya Aura™ 6.0Improved Survivability
.
Open HTTP / SOA Entry Point
3rd Party PBX
Service Providers
Unified Management
System Manager
SessionManager
SessionManager
ACME SBCCM – Evolution
ServerEndpoints3rd Party
Endpoints
Open SIP Access
Branch Session Manager
Open SIP Control Interface (ISC)
.
© 2010 Avaya Inc. All rights reserved.
12
Avaya SMAvaya SM
Avaya Aura™ Core
Avaya Aura™ 6.0Improved Presence Services
.
Open HTTP / SOA Entry Point
3rd Party PBX
Service Providers
Unified Management
System Manager
SessionManager
SessionManager
ACME SBCCM – Evolution
ServerEndpoints3rd Party
Endpoints
Open SIP Access
Branch Session Manager
Open SIP Control Interface (ISC)
.
© 2010 Avaya Inc. All rights reserved.
Avaya SMAvaya SM
Avaya Aura™ Core
Avaya Aura™ 6.0Enhanced Security
.
Open HTTP / SOA Entry Point
3rd Party PBX
Unified Management
System Manager
SessionManager
SessionManager
CM – Evolution ServerEndpoints
3rd Party Endpoints
Open SIP Access
Branch Session Manager
Open SIP Control Interface (ISC)
13
Service Providers
Aura SBC
.
© 2010 Avaya Inc. All rights reserved.
14
Avaya SMAvaya SM
Avaya Aura™ Core
Avaya Aura™ 6.0Avaya Branch Thin Survivability
.
Open HTTP / SOA Entry Point
3rd Party PBX
Service Providers
Unified Management
System Manager
Open SIP Control Interface (ISC)
SessionManager
SessionManager
Aura SBCCM – Evolution
ServerEndpoints3rd Party
Endpoints
Open SIP Access
SIP Branch Solution
.
© 2010 Avaya Inc. All rights reserved. 1515© 2010 Avaya Inc. All rights reserved. 15© 2010 Avaya Inc. All rights reserved.
Avaya Portfolio
© 2010 Avaya Inc. All rights reserved.
Rich Virtual Enterprise Foundation Building Blocks, Scale/Security/Availability, Customer Evolution
Servers
Communication Devices
DuplexCommunication Manager
DuplexCommunication Manager
Simplex Communication Manager
Simplex Communication ManagerS8300 / S8400
EmbeddedS8300 / S8400
Embedded
G650High-Density
Gateway
G650High-Density
Gateway
G430Branch Gatewayfor small offices
G430Branch Gatewayfor small offices
Communication Manager Software
96xx Series - H.323 / SIP
36xx Series – Wireless
Unified Communications - Mobility SolutionsExtension to Cellular, Softphones, Clients
Sys
tem
Man
ager
&
Inte
gra
ted
M
anag
emen
t S
uit
e
Services• Network Assessments
• SMB & Branch Solutions
• CM Solutions
• Phone Apps
• Nw Readiness
• Empirix Performance Assurance
• Software Support + Upgrades
• Proactive IP Support
• Remote Mgd Services
• IP Converged Services
• Software Support Plus Upgrades
Media Gateways
16xx Series Value Edition / 16CC
G450 Gatewayfor medium
offices
Session Manager
Simplex Server with Geographical Redundancy
© 2010 Avaya Inc. All rights reserved. 1717© 2010 Avaya Inc. All rights reserved. 17© 2010 Avaya Inc. All rights reserved.
Avaya Gateways
© 2010 Avaya Inc. All rights reserved.
G450 Characteristics and Capabilities
Maximum Stations: Server Dependant
Maximum DCP/Analog Stations: 192 per chassis
Busy Hours Call Completion (BHCC): 10,000 calls
Touch Tone Recognition (TTR)/Call Classifiers: 64
Max Trunks Supported: 8x T1 or 8x E1
G450 Gateways per S8xxx media server: up to 250
G450 Gateways per S8300 media server: up to 50
DSP capability: up to 320 (for all CODECs)
Announcements/MOH: 45 minutes total– Playback channels: 63– Record channels: 1
Maximum WAN media modules: 3
SLS capacity: One Gateway and 240 stations (overall)
© 2010 Avaya Inc. All rights reserved.
G430 Characteristics and Capabilities
Maximum Stations: Server Dependant
Busy Hour Call Completions: 2,400
Chassis slot count: 7 Media Module Slots (G430+2 EM200)
DSP Channels: 20 fixed with one daughterboard, scale to 105
Touch Tone Receivers: 32
Announcements: 15 Playback; 1 Record
Announcement and MOH Storage: 45 Minutes, scale to 4 hours with branch memory Kit
Maximum DCP/Analog endpoints: 152
Maximum IP Telephones: 150
Maximum BRI Trunks: 56
Maximum PSTN Trunks: 7 T1/E1 (E1 to IP capacity by DSP resources)
Maximum G430s per S85X0/S87X0/S8800 Server: 250
Maximum G430s per S8300 Server: 50
© 2010 Avaya Inc. All rights reserved. 2020© 2010 Avaya Inc. All rights reserved. 20© 2010 Avaya Inc. All rights reserved.
Avaya Server
© 2010 Avaya Inc. All rights reserved.
Server Overview
HP® ProLiant DL360 G7 Dell® PowerEdge R610
Configurable Options* Ausstattung Optionen
© 2010 Avaya Inc. All rights reserved. 2222© 2010 Avaya Inc. All rights reserved. 22© 2010 Avaya Inc. All rights reserved.
Avaya Aura® Solution for Midsize EnterpriseAvaya Aura® Solution for Midsize Enterprise
© 2010 Avaya Inc. All rights reserved.
Midsize SpecificationsUC in-a-box with Avaya Aura® at the core
Media GatewaysMedia Gateways
Applications
Target 250 to 1000 users,10’s of
locations
Target 250 to 1000 users,10’s of
locations
Utility Server
including Enterprise Directory
Server
Utility Server
including Enterprise Directory
Server
Single path
install, fast, less
costly
Single path
install, fast, less
costly
Secure remote
monitoring (SAL)
Secure remote
monitoring (SAL)
Avaya Aura® Solution for Midsize Enterprise
Uses System Platform technology
• Avaya Aura® Session Manager
• Avaya Aura® System Manager
• Avaya Aura® Presence Services
• Avaya Aura® Session Border Controller (in April)
• Avaya Aura® Application Enablement Services
• Communication Manager Utility Services
• Avaya Aura® Communication Manager and Communication Manager Messaging
• Avaya Aura® System Platform on an HP Server, SAL, VPN
Avaya Common ServerAvaya Common Server
© 2010 Avaya Inc. All rights reserved.
Additional, Optional ApplicationsAdd value for users incrementally
Avaya Aura® Conferencing
Avaya Aura®Contact Center
3rd Party Applications
3rd Party Applications
UC all Inclusive
G430/450 GatewaysG430/450 Gateways
Avaya Aura® Messaging
Avaya Flare™ Experience
Avaya Video Conferencing
Solution
®
Solution For Midsize Enterprise
Avaya B5800Avaya B5800
Basic System Configuration
Expand With Applications
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© 2010 Avaya Inc. All rights reserved. 2525© 2010 Avaya Inc. All rights reserved. 25© 2010 Avaya Inc. All rights reserved.
IP Deskphone Portfolio
1600-series and 9600-series1600-series and 9600-series
© 2010 Avaya Inc. All rights reserved.
Driving Productivity & Collaboration
Faster, Simpler Access to Communications Features
Avaya FlareTM Experience on select models
Setting a standard in energy efficiency
Integration with Avaya Aura Communications Services
Multiple options for every profile of user
9600 IP Deskphones
© 2010 Avaya Inc. All rights reserved.
Avaya 96x1
2727
96089608 9621G9621G 9641G9641G
List Price $220 $299 $455 $590 $675
Lighted Line Keys 2 8 8 Touch programmable Touch programmable
Touch screen No No No Yes Yes
Color No No Yes Yes Yes
Display 2.7 3.8 3.5 4.3 4.7
Switch 10/100 10/100 GigE GigE GigE
USB No No Yes No Yes
Bluetooth No No No No Yes
Wideband Handset* headset
Handset* headset
Handset*, headset Yes Yes
Speaker Yes Yes Yes Yes-Wideband Yes-Wideband
Expand Button Mod No Yes Yes No Yes
9611G9611G96019601
SIP Support
© 2010 Avaya Inc. All rights reserved.
Avaya 1608-i IP Telephone
Avaya 1616-i IP Telephone
• Same features as the 1608• Extra language support for
Traditional Chinese, Simplified Chinese, Korean, Hebrew and Arabic
• Same features as the 1616• Extra language support for
Traditional Chinese, Simplified Chinese, Korean, Hebrew and Arabic
Avaya 16CC SIP Telephone
• Call Center agent phone• No handset, dual headset jacks• Backlit Display• Supports SIP
1600 Series Models
Avaya 1603SW-i IP Telephone
• Same features as the 1603SW
• Phone for simple “Everyday” use
• Extra language support for Traditional Chinese, Simplified Chinese, Korean, Hebrew and Arabic
© 2010 Avaya Inc. All rights reserved.
Avaya B1x9 Conferencing Solutions
© 2010 Avaya Inc. All rights reserved.
9600 series Supports VPN
© 2009 Avaya Inc. All rights reserved. 30
Internet
Home Office
Corporate Office
Intranet
ISP
Firmware supports VPN natively – No need to stage VPN phones
VPN including gateway support – PC traffic does not pass through ‘phones VPN
tunnel’ but over a separate connection
– Enhanced sleep mode
© 2010 Avaya Inc. All rights reserved.
Extension to Cellular enhancements EC500
Extension to Cellularand Avaya one-X Mobile
Extension to Cellularand Avaya one-X Mobile
Administrable EC500 state
Conditional Call Extend– Allows control of which call types are
extended to the destination (cell phone) of a particular extension
– Call types are: Standard (S), Coverage/Forwarded (C), Hunt Group/Split/Skill (H), Intercom (I), Priority (P)
Shared Mappings– Allows desk-set caller id of an Extension to
Cellular user to be shared with 3 other CMs
© 2010 Avaya Inc. All rights reserved.
User Experience Enhancements
Shared control with Communicator
Exchange calendar integration
Local station lock
Third party call forwarding
Change to user settings while in failover
Per line alerting for bridged call appearances
Expanded call progress tones (97 countries)
Distinctive public network dial tone
© 2010 Avaya Inc. All rights reserved. 3434© 2010 Avaya Inc. All rights reserved. 34© 2010 Avaya Inc. All rights reserved.
Unified Communication Portfolio
© 2010 Avaya Inc. All rights reserved.
Why Avaya 9600 IP Deskphones
A better communications experience - increased productivity User centric design optimized to user profiles Intuitive, simple-to-use, context-sensitive user interface Business value and investment protection via open standards Open standards, modular architecture, phone applications Acoustically engineered; G722 wideband on all phones Leadership in energy efficiency
© 2010 Avaya Inc. All rights reserved.
Productivity Enhancing UCEasy to Purchase in Avaya Aura Editions
Avaya one X® Portal
Extension to CellularExtension to CellularExtensionto Cellular 8.0
Avaya one-X®Mobile 5.2
W/Intelligent Presence Server
Avaya one-X®Portal 5.2
Available Optional Video
Avaya one-X®Communicator 6
AES 6 Microsoft OCS & Lotus Sametime
Avaya Aura™ Standard or Enterprise Edition
Mobile Client
Avaya IP Softphone 6
Provides IM capability
EnterpriseEdition
StandardEdition
+ $60/user included
© 2010 Avaya Inc. All rights reserved.
Transparent Access with Endpoint Choice
LANLAN
Road Warrior
CellularCellular
EC500+ Mobile Twinning
Avaya one-X™ Mobile
RemoteAvaya one-X™ Desktop
VPN Phone
BroadbandBroadbandIn-bldg WirelessIn-bldg Wireless
BusinessCommunications
Applications
Messaging
ContactCenter
IP Telephony
Conferencing
SIP
Recording
IP DECT
New WiFi Phone/Server
Softphone for WM5
Campus Roamer
Choice of devices Consistent user experience Transparently integrate work modes Centralized control & policies
Avaya one-X™ Speech
Unified Messaging
Find Me / Follow Me
Desk Worker
Avaya one-X™ Deskphone w/ Mobility
Avaya one-X™ Desktop
EnhancedMobile User
Softphone integration with OC/ Sametime
UnifiedMessaging
Audio+WebConf.
VoIP / Dual-Connect
ONENUMBER
One-X PortalAvaya one-X™ Mobile dual mode
© 2010 Avaya Inc. All rights reserved.
History
Where do you want to work today?
Voicemail
Phone extension
Conferencing
Directories
Authentication
Presence
© 2010 Avaya Inc. All rights reserved.
Flexible Modes of OperationC
all C
ontr
ol-
Vid
eo
Cal
l C
ontr
ol
Voi
ce V
oic
eCal
l Con
tro
l-V
ide
o
Voi
ceC
all
Con
trol
Maintain enterprise identify for all inbound/outbound calls
Any PhonePC OnlyDesk Phone
Virtual OfficeRemote, Hotel, Internet only
Office WorkerAt the desk
© 2010 Avaya Inc. All rights reserved.
Making calls out of any application
Lotus Sametime
Microsoft Office Communicator
Avaya one-X Communicator
Other desktop applications
Avaya one-X Portal
© 2010 Avaya Inc. All rights reserved.
Voicemails where you need them (GUI)
© 2010 Avaya Inc. All rights reserved.
Meeting your colleagues has never been easier!
audiowebvideo
conferencing
© 2010 Avaya Inc. All rights reserved.
Customer ContactSatisfaction, Loyalty
Unified CommunicationsProductivity
Communications EnabledBusiness Processes
Agility, Process Acceleration
Automated Rich Presence AggregationIn conference call@ Office Phone Online “away” @ OCS
In meeting (Calendar entry) Location @ Mobile Device
CollaborationSpeed, Efficiency
Avaya Intelligent Presence
Availability, reachability, and policies
Mobile Wireless
Speech
IP Telephony
Voice MessagingDesktop Environments
Telematics
Internet Services
© 2010 Avaya Inc. All rights reserved. 4444© 2010 Avaya Inc. All rights reserved. 44© 2010 Avaya Inc. All rights reserved.
Avaya’s Collaboration Solutions
© 2010 Avaya Inc. All rights reserved. 4545
Avaya’s Collaboration Solutions
Avaya Flare Experience
96X1 w/ Flare Experience
Avaya AuraTM Collaboration
Server
One-X Communicator 6.0
Avaya Desktop Video
Device
Avaya Video Conferencing
Solutions
Avaya Video Professional &
Managed Services
© 2010 Avaya Inc. All rights reserved.
What is it?A personal workspace that provides drag and drop communication services and information accessInitially available on the Avaya Desktop Video DeviceLeverages Avaya Aura™ infrastructure and applications
What is it?A personal workspace that provides drag and drop communication services and information accessInitially available on the Avaya Desktop Video DeviceLeverages Avaya Aura™ infrastructure and applications
Customer ValueFast and intuitive interfaceThe right information easily visible, driven by contextEasy access to shared SIP-based applications
Customer ValueFast and intuitive interfaceThe right information easily visible, driven by contextEasy access to shared SIP-based applications
Proof PointsSet up ad hoc and scheduled conferences in seconds not minutesIT saves $ by offloading video set-up & supportCommunications enabled business applications drive improvement in process efficiency
Proof PointsSet up ad hoc and scheduled conferences in seconds not minutesIT saves $ by offloading video set-up & supportCommunications enabled business applications drive improvement in process efficiency
Avaya Flare™ Experience
46
© 2010 Avaya Inc. All rights reserved. 47
Notification Bar
Alerts PresenceReminders Status Date & time
Media menu
Co
nte
xtu
al
Fa
n(C
ale
nd
ar,
Ap
ps
, In
tera
cti
on
Lo
gs
) C
on
tac
ts F
an
Revolutionary collaborative conferencing experience
© 2010 Avaya Inc. All rights reserved. 48
Visual and simple ways to find and connect Context-based history, communication, info
© 2010 Avaya Inc. All rights reserved.
What is it?Touch and swipe control11.6” 1366x768 Android-based touch-screen deviceHD camera, HD videoHD quality audio: Harmon Kardon speakers with sub-wooferOptional base station and handset
What is it?Touch and swipe control11.6” 1366x768 Android-based touch-screen deviceHD camera, HD videoHD quality audio: Harmon Kardon speakers with sub-wooferOptional base station and handset
Customer ValueFit-for-purpose video collaboration deviceFully integrated videoFlexible Android platformEnterprise mobility: SIP, WiFi, VPN, 3+ hr batteryUSB: keyboard, handset, 3G/4G, thumb-drives, etcHDMI for large monitorsBluetooth accessories
Customer ValueFit-for-purpose video collaboration deviceFully integrated videoFlexible Android platformEnterprise mobility: SIP, WiFi, VPN, 3+ hr batteryUSB: keyboard, handset, 3G/4G, thumb-drives, etcHDMI for large monitorsBluetooth accessories
Proof PointsEnables the highly productive Avaya Flare™ ExperienceCost-effective single device for video, audio, speakerphone plus application accessLow-cost HD video loaded with other capabilities
Proof PointsEnables the highly productive Avaya Flare™ ExperienceCost-effective single device for video, audio, speakerphone plus application accessLow-cost HD video loaded with other capabilities
Avaya Desktop Video Device (A175)
49
© 2010 Avaya Inc. All rights reserved.50
Avaya Video Conferencing Solution(AVCS)
Enterprise Worker Small Workgroup Med/Large Conf Room
A Complete Video
Solution
Avaya Video
Anne L Coulombe, Global Video SolutionsApril, 2010
Avaya Video
Anne L Coulombe, Global Video Solutions
April, 2010
Avaya Desktop Video Device
Avaya one-X™ Communicator
Integration with H.323 systems
• End-to-end low cost video, HD video • Low bandwidth• Avaya Aura™ for registration, administration, management• Partner provided display• Content sharing• Extension to other enterprise users & video systems
© 2010 Avaya Inc. All rights reserved.
Avaya Video Conferencing Topology(Big picture)
(1) Avaya Aura Communication ManagerR6.0, Deployed in Evolution Mode, SIP-H.323 Video Gateway
SessionManager
Avaya Aura™ Core
SessionManager
Avaya one-X® Communicator SIP
Avaya VideoConferencingManager
Avaya 10x0 SIP Video Endpoints
SIP Environment
Avaya Desktop Video Device
H.323 Clients
Avaya Aura™ Communication Manager
Polycom
H.323 Environment
PolycomCMA
Evolution Server (1)
Avaya SystemManager
Polycom RMX (H.323)
Avaya Aura™ Conferencing (Video MCU)
Avaya Aura™ Presence Services
Required for the Next Generation Collaboration Device and one-X®
Communicator
Required for the Next Generation Collaboration Device and one-X®
Communicator
© Avaya Inc. 2010. All rights reserved. 51
© 2010 Avaya Inc. All rights reserved. 5252© 2010 Avaya Inc. All rights reserved. 52© 2010 Avaya Inc. All rights reserved.
Thank You
Nachum [email protected]
© 2010 Avaya Inc. All rights reserved. 53