avant corporate profile
TRANSCRIPT
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Corporate Profile
An SAP Consulting Company
Avant Information Technology Ltd.
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About AVANT
Introducing Our Team
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About Avant
• A visionary IT Consulting company with strong focus on SAP market.
• A team of SAP experts to provide all skills necessary to implement SAP
solutions.
• A team of outsourcing experts which operates IT applications, whether
SAP or non-SAP, with industry best practices operation standard.
•Our customers include international industrial leaders in their
arenas, and our partners include global IT services providers including
Hewlett-Packard, IBM and Accenture.
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Our Team
Consulting Team
• A team of SAP Certified experts in applications, technical and development area.
• A combination of 50 years SAP implementation experiences.
Development Team
• An experienced team of SAP developers with strong focus on SAP development skills.
• Provide on-site/off-site development services based on customer need.
Operations Team
• 24 x 7 Technical helpdesk providing IT operations services.
• Incident and Problem management, Request fulfillment
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Our Customers
Global IT Services Provider
• Hewlett-Packard is our partner in SAP operation services
• IBM is our partner in SAP Basis Consulting services
• Accenture is our partner in SAP development consulting services.
SAP Customers
• Sony
• Mitsubishi
• San Miguel …. And more
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Services Portfolio
Introducing our services
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Our Services
• Mobile Application Development
•Custom Development
• Off-site development
•Software Maintenance
• Technical Helpdesk
• IT Operations
• Application Management
•Technical Implementation
•Upgrade Services
•Consulting Services
Technical Operation
EmergingDevp
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SAP Technical Consulting Services
• Planning of system architecture
• Technical design and implementation
• Implement IT policies and strategies
Technical Implementation
• IT security
• Data archiving solution
• Performance tuning
• Database migration
Technical Consulting
• Upgrade planning
• Upgrade implementation
• Delta trainingUpgrade to ECC
We provide the set up, configuration, and upgrade services of all Netweavercomponents.
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Development
Service Portfolio
• Participate in all development works in SAP projects
• On-site and off-site development services
• SAP Application maintenance
Technology•Proficient in SAP development tools and technology, e.g.
•ABAP, Forms, Enhancement, Communications, Web Dynpros, etc.
Expert
• SAP development experts with large scale project implementation experiences.
• Certified in SAP development
• Proficient in all SAP development skills
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Development
Onsite Development
• Certified ABAP Programmers
• Project experience from 3 to 15 years
• Provide development service on T&M or fixed prices basis.
Offsite Development
• Onsite Account Manager as central contact point.
• All certified ABAP programmers in off-site development team.
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SAP Operations
Service Level Management
Service Level Management Availability Management
SAP Management
Operations Management
Technical ManagementApplications Management
Service Desk
Incidents Management Request Fulfillment Event Management
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SAP Operations – Service Desk
• Receive incident calls from customer contacts through agreed channels: e.g. phone and email
• Trouble ticketing system to log all problems reported and their call-in time
Incident Management
• Receive request calls from customer contacts through agreed channels: e.g. phone and email
• Perform standard request such as user administration, transports, etc.
Request Fulfillment
• Respond to alert from proactive alert monitoring tools such as solution manager, route to incident and problem management process
Event Management
The service desk act as a single point of contact for customer when there is a service disruption to their SAP system, and for service request such as user administration, transport execution, etc.
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SAP Operations – SAP Management
•Receive incident calls from customer contacts through agreed channels
•Trouble ticketing system to log all problems reported and their call-in time
•Data Centre Site and Recovery Site management
Operations Management
•SAP Server management and support
•SAP Basis and database management.
•Disaster Recovery management
•Set up proactive monitoring using monitoring tools such as Solution manager
Technical Management
•Application Development Support
•Application change management
•Application performance management
Application Management
Perform daily operational activities needed to manage the SAP infrastructure, technical operation and application operation.
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SAP Operations – Service Level Management
• Produce monthly service reports
• Periodic Review meetings
• Promote service improvement program
• Review process and contracts
Service Level Management
• Availabiilty management and recommendations, e.g. Availability trend analysis
Availability management
Ensure agreed upon level of all current services and that future services are delivered to agreed upon achiveable targets.
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Contact Us
Broadcast and compress for seamless delivery
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Hong Kong OfficeNorth Point, Hong Kong
Support SAP Consulting and Operation Services
Our Office
Shenzhen OfficeHigh-Tech Industrial Park, Nan Shan Distict, Shenzhen
Off-site Development Centre
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Thank you very muchAvant Information Technology Ltd.