End-to-end Outsource Management Solution

EXPAND YOUR SERVICES AND GROW YOUR BUSINESS WITH OUTSOURCING.

OUTSOURCE MANAGEMENT

Now you can initiate, track and manage all of your outsourced work with the same ease and flexibility that you run your internal staff and resources. Autotask’s Outsource Management Module gives you unprecedented power to own your client relationship by being the sole point of contact for all their IT service needs, and build a network of external resources that you manage with complete control and visibility.

Autotask’s Outsource Management module is a powerful universal ticket sharing system for building and managing outsource service networks. Manage all of your partners and vendors with speed, accuracy and convenience to expand your services and grow your business. Best of all, it is completely integrated within your Autotask system so that you can track and manage all of your outsourced work with the same ease and flexibility that you manage your internal staff and resources.

With Outsource Management You can:

~ Invite subcontractors and partners to become part

of your service network

~ Send work orders to subcontractors, Autotask partners,

service networks and vendors

~ Works seamlessly with service networks, like Ingram

Micro®’s IMOnsite and OnForceSM

~ Specify the terms of outsourcing including the rate,

maximum time and maximum cost

~ Single dashboard manages all of your outsourced work

~ Subcontractor Portal links everything together,

in real time

Contact Your Autotask Representative Today

www.autotask.com | +1 518 720 3500 Ext. 1

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POWERFUL AT-A-GLANCE MANAGEMENT DASHBOARD.

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No matter whom you contract your work to, Autotask’s Outsource Management Module keeps track of where the work has been assigned and helps you maintain complete control and visibility into all work in progress – whether it is being handled with internal or external resources.

THREE SIMPLE WAYS TO INITIATE, TRACK AND MANAGE YOUR OUTSOURCED WORKFREE Autotask-to-Autotask ticket sharing Freely exchange tickets directly with the thousands of IT solution providers who currently use Autotask. For non-Autotask users, a small transaction fee is added when the ticket is accepted, which you can pass along as a cost of the work order.

Ticket-to-Service Network work orders Autotask’s Outsource Management Module includes direct links to both Ingram Micro’®s IMOnsite and OnForceSM service networks. And, it can be easily configured to support virtually any service hub by automatically converting your service tickets into properly formatted work orders that can be accepted by those networks. You can even configure the system to send Autotask tickets directly into other proprietary service desk systems.

Autotask Subcontractor Portal Send personal invitations to subcontractors and other partners to join your private outsource network. Once they accept, they can work on and update any tickets you assign to them through our secure Subcontractor Portal. Once accepted, they can update the status, perform the work, log time and enter notes – and your Autotask system is updated instantly.

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