Automobile & Beacon

Automobile

What is Auto Mobile The AutoMobile has been specifically designed as a mobile unit

tomonitor performance across a country’s road network.

It is a ‘plug and play’ device which requires no user input. The AutoMobile is a cost-effective method that delivers

continuous real insight into the street level coverage provided by your network.

The AutoMobile transforms a smartphone device into a mobilenetwork measurement tool which continuously measuresperformance by conducting various network related tests atpredefined intervals.

Who is for itThe AutoMobile is aimed at staff whose function it is to oversee andmaintain Network Quality.

Network Quality teams Drive Test Engineers Radio Access Network (RAN) Performance Engineers Network Planning teams are able to drill down into the

AutoMobile results to locate areas of poor network performance and to analyze any problem areas for a single customer or the entire network

Who is for itThe AutoMobile can be used by network operators for a range of different reasons. The device continuously measures network performance which allows the network operator to: Help pinpoint network configuration issues, such as crossed sectors and

sleeping cells Record and ensure that all major routes have excellent 2G/3G/4G service Provide reports of issues along routes as they are driven Create a detailed coverage map so as to ascertain high importance areas

with low coverage Understand where there are significant deltas against your predictions

Benchmark network data speeds across the country to ensure customers are receiving the quality of service they expect

Deliver premium VIP service monitoring and fault resolution by deploying an AutoMobile device into the customer’s vehicle.

Key Advantage Simply plug in and start measuring real Quality of Service:

hassle free way of understanding network performance Wide scale collection of network performance data throughout

the year Remote management of test scripts online for full flexibility

and scenario investigation Reduction in drive test costs as there is no need for costly

expensive equipment or specialized labour Easy to interpret instant results via a web-based interface.

Snapshot

Fig: Analysis of data measured on cells belonging to a single site

Fig: Checking RAN performance using AutoMobiles

Snapshot

Fig: Benchmarking Tools 1 Fig: Benchmarking Tools 2

Beacon

What is Beacon Beacon is the product name given to Metricell’s network

performance monitoring tool. The Beacon is a networkmonitoring device which continuously conducts various networkrelated Voice, Data and Service tests at predefined intervals toensure network Quality of Service (QoS) is maintained 24 hoursa day, 7 days a week.

The Beacon can be placed in corporate offices, retail stores, andshopping malls etc to ensure you are continually deliveringexcellent service. It will conduct various tests at pre-definedintervals, which can all be customized by the user through aremote management interface.

This technology is highly cost efficient and scalable. Theplatform can support thousands of units reportingsimultaneously and activate alarms when service thresholds fallbelow acceptable levels.

Who is for it Network Quality Service Management Corporate Account Management Service Quality Management

UsesThe Beacon can be used by mobile operators for a range of different reasons. A Beacon is constantly reporting performance KPIs which allows the mobile operator to:

Provide 24/7 customer service monitoring where it matters to ensure excellent service for your customers.

A web based easy-to-use GUI interface allows personnel to monitor and instantly identify affected areas/customers

Report on network service levels at key locations Set alarms for when service falls below certain levels Automatically alert specified personnel via email, SMS or other

methods when alarms are raised

UsesDeployed Beacons are identified and displayed on a map along with their status (updated in real time). This lets operators quickly identify which Beacons are breaking the Voice, Data and Service thresholds and by analysing the Beacon results, an operator can answer key questions about the quality of experience at key locations:

What Call Success Rate are customers receiving at this location? Are the performance thresholds being met? How many successful calls did the Beacon make? What upload and download speeds is the corporate customer experiencing? Which technologies are being used and what is the received signal strength? Does the Beacon location have reliable consistent service? Is the Beacon connecting to the same serving cell? What’s the average signal strength for each cell?

Key Advantage Deliver premium service Key Customers Key differentiator when attracting new Corporate Customers 24-7 network QoS monitor across the country Rapid response to real service issues Monitor Managed Service Providers by ensuring they are

meeting their SLAs Reduce technicians call outs to understand service issues

Snapshot

Fig: Alarm-based monitoring of actual customer experience Key Quality Indicators. This monitoring forms part of the Service Level Agreement the operator has with its customer, and is delivered to several FTSE 100 Corporations.

Fig: Automatic voice call testing reveals a 24 hour period when customers would really have struggled to make calls - despite excellent signal strength.

Snapshot

Fig: Email Alert Example