automated refund templates - latin america &...

Automated Refund Templates - Latin America & Caribbean

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Automated Refund Templates - Latin America

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Introduction ................................................................................................3 Template Completion for plain paper Refund Notice Document ...........3

Example of completed mask ...................................................................................... 3 Example of a completed template for a partial refund ............................................ 5 Example of completed additional tax template........................................................ 5 Example of completed additional data template...................................................... 6

Refund Notice Document and Copy Options...........................................8 Printer Queue Count ................................................................................10 Autofill Refund Templates.......................................................................11

Paper Ticket (displayed PNR, 1 item in document history) .................................. 11 Paper Ticket (displayed PNR, multiple items in document history) .................... 11 Electronic Tickets...................................................................................................... 11

Additional Taxes template for XT and XF for E-ticket Partial Refunds13 Document History ....................................................................................17 Secondary DDL Display...........................................................................18 Reverse of Automated Paper Refund.....................................................19 Refund Interface Message.......................................................................20 Reprint Refund Notice Options...............................................................20 Print Refund Report .................................................................................20

Automated Refund Templates – Latin America

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Automated Refund Templates - Latin America & Caribbean

Introduction

This document covers the automated refund process for both paper and electronic documents issued in Latin America. Refunds are processed by the manual or automated completion of a series of templates. The following steps detail the actions required for manual template completion. Notes: -

i. Same day issues are not valid for automated refund. Tickets should be voided. ii. Only the issuing agency is allowed to process an Automated Refund. iii. Partial Net Remit refunds are not allowed. iv. Automated Refunds are not allowed on Pagos Parcelados tickets (Brazil).

Template Completion for plain paper Refund Notice Document Step 1 Display printer association mask 4G#ML Associate printer with option R (Mandatory for both Paper and Electronic Ticket Refunds) Example of completed mask 4G#ML PRINTER ASSOCIATION MASK FOR 3822233 001 TYP OPT PTR IATA CRTS LLI (LN (16180B (2022233 (0204A24 (020B32 (022339 (CD3A28 (R (03162F (2022233 (0204A24 (020B32 (022339 ( ( ( ( ( ( ( ( ENTER HERE WHEN COMPLETE ( Notes: -

i. Steps 2-4 are for automated paper tickets. ii. Latin America is not able to complete a blank template for Automated Refunds. The

following blank template is for illustrative purposes only to explain the different template fields.

iii. Refund templates are auto filled when the ticket number to be refunded is present in the ticket database. Worldspan maintains a ticket database with 13 months of paper and E-Ticket information. Documents not found in the ticket database must be refunded manually.

Step 2 Retrieve refund template for partial refund REF/P


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Response ***AUTOMATED REFUND FOR PAPER DOCUMENT*** >VIEW 1 NAME ( ) 2 3 4 DOCUMENT NBR ( ) ( ) THRU ( ) ORIG ISSUE (DDMMMYY) 5 6 7 8 DOC1 CPN NBR ( ) CK ( ) DOC2 CPN NBR ( ) CK ( ) 9 10 11 12 DOC3 CPN NBR ( ) CK ( ) DOC4 CPN NBR ( ) CK ( ) 13 14 15 CURRENCY ( ) FARE PAID ( ) FARE USED ( ) 16 17 REFUND FARE ( ) TX01 ( ) ( ) 18 19 TX02 ( ) ( ) TX03 ( ) ( ) 20 21 REFUND TTL ( ) COMM RECALL (P) ( ) 22 23 24 ORIG FOP ( ) ADDL TX ( ) DATA ( ) 25 ACTION ( ) F/FULL REFUND P/PARTIAL REFUND E/EXIT H/HELP

1. NAME As shown on ticket (e.g., GIULIANI/NMISS). 2. DOCUMENT NBR 1st field, 3-digit code for the validating carrier.

2nd field, 10-digit number of the refund ticket. 3. THRU Last 3 digits of the conjunction ticket number set (if applicable). 4. ORIG ISSUE The original issue date (DDMMMYY) of the document number being

refunded. 5. DOC1 CPN NBR Unused coupons of the first refunded ticket, e.g. coupons 3 & 4 are

refundable (34..). 6. CK The check digit of the first refunded ticket. 7. DOC2 CPN NBR If applicable, the unused coupon numbers for the second conjunction

ticket number, e.g. coupons 2 & 3 are refundable (23..). 8. CK If applicable, the check digit for the second refunded ticket number. 9. DOC3 CPN NBR If applicable, the unused coupon numbers for the third conjunction ticket

number e.g. coupons 1 & 2 are refundable (12..). 10. CK If applicable, the check digit for the third refunded ticket number. 11. DOC4 CPN NBR If applicable, the unused coupon numbers for the fourth conjunction ticket

number e.g. all coupons are refundable (1234). 12. CK If applicable, the check digit for the fourth refunded ticket number. 13. CURRENCY The 3-character currency code. 14. FARE PAID The base fare amount (excluding taxes) of the refunded ticket. 15. FARE USED The fare amount for the used coupons excluding taxes. 16. REFUND FARE Refund value excluding taxes. 17. TX01 The 2 letter ISO tax code and the amount of the first tax to be refunded. 18. TX02 The 2 letter ISO tax code and the amount of the second tax to be

refunded. 19. TX03 The 2 letter ISO tax code and the amount of the third tax to be refunded.

XT – combined taxes, is not allowed, instead select ADDL TX (see example).

20. REFUND TTL The total refund amount (fare plus taxes). N.B. all amounts can be completed with or without decimals.

21. COMM RECALL A commission indicator of P (percent) or A (amount), and the commission value to be returned.

22. ORIG FOP The original form of payment for the refundable ticket. 23. ADDL TX Input of X in this field will display the ADDITIONAL TAXES template.


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24. DATA Input of X in this field will display the ADDITIONAL DATA template. N.B. if this field is not selected, an error message displays, as the ‘DOMESTIC’ field in the ADDITIONAL DATA template must ALWAYS be filled.

25. ACTION F = Process as a full refund. P = Process as a partial refund. E = EXIT and discontinue template processing. No template data is saved. H = HELP which displays an explanation for each template field.

Example of a completed template for a partial refund ***AUTOMATED REFUND FOR PAPER DOCUMENT** >VIEW NAME ADAMS/PMR DOCUMENT NBR 236 6748673492 THRU ORIG ISSUE 01SEP02 DOC1 CPN NBR ( 234) CK (4) DOC2 CPN NBR ( ) CK ( ) DOC3 CPN NBR ( ) CK ( ) DOC4 CPN NBR ( ) CK ( ) CURRENCY (BSD) FARE PAID 3851.00 FARE USED (1326.00 ) REFUND FARE (1525.00 ) TX01 (QX) (6.30 ) TX02 (CA) (10.00 ) TX03 (SQ) (4.20 ) REFUND TTL (1545.80 ) COMM RECALL P 7.5 ORIG FOP CCAX3742449635311003 ADDL TX (X) DATA (X) ACTION (P) F/FULL REFUND P/PARTITAL REFUND E/EXIT H/HELP Notes: -

i. The user can fill in only fields with parenthesis. Data without parenthesis is auto-filled from the ticket database and cannot be modified.

ii. In the above example, the additional tax box has been annotated with an X, indicating further tax refunds. Once the above data has been entered, the additional tax template displays. A related example for the above refund is shown below.

iii. XT tax code is not permitted. All taxes must be shown individually.

Step 3 Complete additional tax template Example of completed additional tax template ***ADDITIONAL TAXES*** >VIEW CODE AMOUNT CODE AMOUNT CODE AMOUNT TX01 QX 6.30 TX02 CA 10.00 TX03 SQ 4.20 TX04 (XG) (0.30 ) TX05 ( ) ( ) TX06 ( ) ( ) TX07 ( ) ( ) TX08 ( ) ( ) TX09 ( ) ( ) TX10 ( ) ( ) TX11 ( ) ( ) TX12 ( ) ( ) TX13 ( ) ( ) TX14 ( ) ( ) TX15 ( ) ( ) TX16 ( ) ( ) TX17 ( ) ( ) TX18 ( ) ( ) TX19 ( ) ( ) TX20 ( ) ( ) UNUSED PFC ( ) ( ) ( ) ( ) ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP


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Note: - When the additional tax template displays, taxes from the primary refund template automatically copy over. The tax code and tax amount parentheses are removed (as above) to indicate that these values cannot be amended within the template. Additional tax codes and amounts are manually completed with the parentheses present.

UNUSED PFC 3 Character airport code and applicable value code (max 4 digits plus

decimal point) for each unused PFC ACTION C = CONFIRM and process the data, and return to REFUND template.

I = IGNORE all data and return to REFUND template. E = EXIT and discontinue data processing. H = HELP displays an explanation for each template field.

Step 4 Complete additional data template Example of completed additional data template ***ADDITIONAL DATA *** >VIEW 1 ORIG FOP CCAX3742449635311003 2 AMOUNT BSD 1545.80 3 DOMESTIC N* Y/N 4 NET N* Y/N 5 ORIG FOP2 6 AMOUNT2 7 TOUR CODE IT2005TOUR 8 ORIG ISSUE DOC 9 NET FARE AMT 10 SELLING FARE AMT 11 A/L AUTHORITY (.........................) 12 MISC FEE 13 REFUND PENALTY(........) 14 COMM EARNED (.) (........) 15 CUSTOMER FILE REF(............................) 16 ACTION (C) C/CONFIRM I/IGNOREE/EXIT H/HELP >

1. ORIG FOP*** Form of payment from original ticket. 2. AMOUNT*** Three letter currency code and currency value. 3. DOMESTIC Y – for wholly domestic travel, otherwise, N. 4. NET Y – for a Net transaction, otherwise, N. 5. ORIG FOP2*** The second form of payment for a document issued with two forms of

payment. 6. AMOUNT*** The amount for the ORIG FOP 2 field. 7. TOUR CODE As shown on the ticket. 8. ORIG ISS DOC*** Not in use for Latin America. 9. NET FARE AMT The net fare amount for a Net Remit transaction (excluding taxes). 10. SELLING FARE

AMT Not in use for Latin America.

11. A/L AUTHORITY Airline Authorization code to refund certain types of tickets (min 1 – max 25 characters). The code prints on the Refund Notice document. The following characters only are permitted: -- * . / $

12. MISC FEE Not in use for Latin America. 13. REFUND

PENALTY Refund penalty value (manually input by user). Prints on the Refund Notice document in the CANX FEE box. Note: Not applicable for electronic tickets. This value should be input in the PENALTY FOR REFUND field in the e-ticket refund template. This subsequently autofills to this field in the additional data template.

14. COMM EARNED Commission value earned from Refund Penalty (used for both paper and e-tickets).


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15. CUSTOMER FILE REF

Reference number for credit card – maximum of 27 alpha/numeric characters (optional entry...used if data entered in original sales transaction).

16. ACTION C = CONFIRM and process the data, and return to REFUND template. I = IGNORE all data and return to REFUND template. E = EXIT and discontinue data processing. H = HELP displays and explanation for each template field.

*** These fields, when completed in the primary refund template, automatically copy to the additional data template. The fields display without the parentheses so the data cannot be removed or changed.

After confirming the additional data template, the message ‘AUTOMATED PAPER REFUND PROCESSED’ appears on the screen and 2 refund notices print on the hardcopy printer.

Notes: - The default value for printing refund notices is 2. However, a maximum of 9 copies may be printed dependant upon customer requirements.


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Refund Notice Document and Copy Options

Notes: - i. The refund notice copy option (#RN) must be the last option in the refund entry. ii. When indicating the number of copies to print, the numeric 0 (zero) is not permitted. The

only values permitted are 1 – 9, not 01 – 09. iii. For E-Tickets, the Settlement Authorization Code (SAC) prints on the automated refund

notice. iv. The refund notice document prints only to plain paper(i.e., it will not print to ATB2 blank

stock). v. For LATIN AMERICA, the refund notice number is the refunded ticket number.

The following entries are for paper tickets. See the note below for electronic tickets Display refund template, override print default and print 3 refund notices REF#RN3 Display template for item 2 in document history and print 4 refund notices REF/DH2#RN4 Display refund template for ticket number 0014903478213 for a REF0014903478213/P#RN3 Partial refund and issue 3 refund notices

Note: - For electronic tickets, the #RNn option is ignored. The number of refund notice copies required is input by the user in the primary electronic refund template.

The following refund notice example is for the full refund of an electronic ticket transaction that was issued with credit card as the form of payment. Included is a refund penalty.

220 LUFTHANSA DATE OF ISSUE TEST TRAVEL REFUND NOTICE 01SEP02 UNLIMITED PASSENGER NAME RUSSO/DONNA.MISS ANYWHERE CURRENCY CODE BSD 1ETKT-AUTH C0018KRZGPIIA1 BS INTERNATIONAL 2A/L AUTH 1234567890123456789212345 6722233X GROSS NET 3REFUNDED DOCUMENTS CPNS FARE PAID 661.00 220 3626456540 4 4 FARE USED 0.00 220 3626456541 5 1234 CANX FEE 50.00 220 3626456542 6 1234 REFUND 611.00 TAX 1 DE 20.00 TAX 2 RD 36.00 5 4 TAX 3 XT 25.00 NR TOUR CODE CASH N 123456789012345 CREDIT 692.00 CA5478981233211212 COMMISSION RATE 7.00 REFUND NUMBER 220 3626456540 4

1. ETKT Settlement Authorization Code. 2. Airline Authorization Data. 3. Refund Document Numbers. 4. Tour Code Data. 5. Net Remit Indicator (N = No, Y = Yes).


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The following refund notice document is for the full refund of a net remit paper ticket. Included is a penalty refund. Form of payment is cash.

220 LUFTHANSA DATE OF ISSUE TEST TRAVEL REFUND NOTICE 01SEP02 UNLIMITED PASSENGER NAME RUSSO/DONNA.MISS ANYWHERE CURRENCY CODE BSD BS INTERNATIONAL A/L AUTH 1234567890123456789212345 9122233X GROSS NET REFUNDED DOCUMENTS CPNS FARE PAID 661.00 453.00 220 3626456540 4 34 FARE USED 0.00 0.00 220 3626456541 5 1234 CANX FEE 50.00 50.00 220 3626456542 6 1234 REFUND 611.00 403.00 220 3626456543 0 1234 TAX 1 DE 10.00 10.00 TAX 2 RD 15.00 15.00 TAX 3 XT 5.00 5.00 NR TOUR CODE CASH 641.00 433.00 Y 123456789012345 COMMISSION RATE 9.00 REFUND NUMBER 220 3626456540 4


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Printer Queue Count The refund notice document will be placed on queue 2 of the printer queue count display. Entry JZXMSG DQ XXXXXX (XXXXXX = printer address) Response 030C1B 000 STAT-VALID LAST- 10 MAX- 203 AB-07MAR 1422 TX-07MAR 1422 Q-07MAR 1422 A/R A/R Q BSD-00N*10 COUNT ACT LOG LNIATA RSD 0 RES/DIAG 0 Y N 1 TKT/PKT/DIV 0 Y N 2 BRD 1 Y N 3 LLI OM 0 Y N 4 0 Y N 5 H/C1 0 Y Y 6 H/C2 0 Y Y 7 LLI TM 0 Y Y 8 ETKT-PPC 0 Y N 9 DIRMQ 0 Y N >

Category 2 retains the refund notice data on queue in case of a printer failure. Should this occur, the YSTR entry prints the refund notice in full.


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Autofill Refund Templates Refund templates are auto filled when the ticket number to be refunded is present in the ticket database. Worldspan maintains a ticket database with 13 months OPTAT and E-ticket information. Documents not found in the ticket database must be refunded manually in Latin America. Notes: -

i. Where refunding conjunction ticket numbers, all numbers found in the ticket database for the conjunction ticket number set, e.g. 2205432109876-877-878 would be autofilled in the refund template. However, it is only necessary to select one ticket number from the set to autofill the refund template (normally the first ticket with coupons remaining).

ii. The ticket database does not check whether the ticket is non refundable or if any cancellation penalties apply. Determining this, in addition to verifying the ticket number with the passenger name, is the responsibility of the subscriber. A partial refund should be processed if any part of the airfare or taxes is non-refundable. A full refund should only be process if the entire airfare and all the taxes are refundable.

Paper Ticket (displayed PNR, 1 item in document history) Display refund template and autofill REF Display refund template for ticket number 22054321109876 and autofill

REF2205432109876

Display refund template for ticket number 22054321109876, Partial Refund and autofill

REF2205432109876/P

Paper Ticket (displayed PNR, multiple items in document history)

Display refund template for document history item 2 and autofill REF/DH2 Display refund template for ticket number 22054321109876 and autofill

REF2205432109876

Display refund template for document history item 3, Partial Refund and autofill

REF/DH3/P

Electronic Tickets Initial formats to display and autofill the refund template are identical to those of paper tickets. However, after the original command to autofill the template (e.g., REF), the Worldspan host asks for the Electronic Ticketing Record to be displayed to process an Electronic Refund Authorization Request.


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DISPLAY ETR TO ISSUE ELECTRONIC REFUND >ETR0164686185777 ( Tab here and <enter>

Once in the ETR mask, tab to ‘ELECTRONIC REFUND AUTHORIZATION REQUEST ( )’ input R within the parentheses and press the <enter> key. This displays the automated refund template, which for full refunds, autofills. For partial refunds, it is still necessary to complete the Partial Fare Data column manually. Notes: -

i. Unlike the paper refund template, the e-ticket refund template has no fields for the ticket number check digit or the coupon numbers. Instead, these items will appear on the Refund Notice Document and will be reported to the BSP.

ii. The e-ticket refund template displays to a maximum of 14 lines (including the display of an error message). Subscribers using a 12-line screen display should contact their local Helpdesk to amend the display to the standard Worldspan 15 line display (you may have to contact the core Helpdesk for assistance).


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Additional Taxes template for XT and XF for E-ticket Partial Refunds

New templates have been created to show the breakdown of combined taxes for refund and unused PFCs for refund. The templates will display when: -

An XT or XF tax code is present in the ‘Full Fare Data’ column An amount for the XT or XF tax code is found in the ‘Partial Fare Data’ column P (for partial refund) is entered in the ACTION field

The following 3 completed templates highlight the sequential events when refunding unused PFC taxes, XF

a) XF in ‘Full Fare Data’. Tax value in ‘Partial Fare Data’. Action code set at P.

ELECTRONIC REFUND AMOUNT VERIFICATION DATE OF ISSUE 16OCT02 TICKET 0169643103005 WILSON/TESTNAME 2JRLIZ/1P/ABC 6721234 >VIEW *FULL FARE DATA* *PARTIAL FARE DATA* 1*PENALTY FOR REFUND* FARE: BSD 3936.00 FARE:(2624 ) AMT:( ) 2 FARE USED (1312.00) TAX: US 17.00 TAX:(17.00 ) 3 *COMMISSION EARNED* TAX: XF 1.90 TAX:(1.90 ) AMT: TAX: TAX:( ) 4 *COMMISSION RECALLED* TTL: BSD 3954.90 TTL:(2642.90 ) AMT:( ) 5 RN (2) ADDL DATA (Y) 6 ACTION (P) F/FULL REFUND P/PARTIAL REFUND H/HELP E/EXIT >

1. PENALTY Penalty amount. 2. FARE USED Fare amount for journey completed. 3. COMMISSIÓN

EARNED Commission value earned from the Penalty. Note: - must be entered in the ADDL DATA template.

4. COMMISSIÓN RECALLED

Value of recalled commission (AMT for a specific amount PCT for a percentage value).

5. RN Number of refund notice copies required. 6. ADDL DATA Where the template data id autofilled, the ADDL DATA field shows Y.

Input of X in this field displays the additional data template.


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b) Instructional message for Subscriber shown at bottom of template requiring PFC data to be inserted. Action code set at C.

***ADDITIONAL TAXES*** >VIEW CODE AMOUNT CODE AMOUNT CODE AMOUNT TX01 US 17.00 TX02 XF 1.90 TX03 TX04 TX05 TX06 TX07 TX08 TX09 TX10 TX11 TX12 TX13 TX14 TX15 TX16 TX17 TX18 TX19 TX20 UNUSED PFC ( * ( ) ( ) ( ) ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP DATA REQUIRED IN THE UNUSED PFC FIELD WHEN THE PFC TAX CODE IS FOUND IN THE TX FIELD >

c) Confirmation of unused PFC data. Action code set at C. Refund processed. ***ADDITIONAL TAXES*** >VIEW CODE AMOUNT CODE AMOUNT CODE AMOUNT TX01 US 17.00 TX02 XF 1.90 TX03 TX04 TX05 TX06 TX07 TX08 TX09 TX10 TX11 TX12 TX13 TX14 TX15 TX16 TX17 TX18 TX19 TX20 UNUSED PFC (JFK3 ) ( ) ( ) ( ) ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP REFUND PROCESSED >


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The following 3 completed templates highlight the sequential events when refunding unused combined taxes, XT.

a) XT in ‘Full Fare Data’. Tax value in ‘Partial Fare Data’. Action code set at P.

ELECTRONIC REFUND AMOUNT VERIFICATION DATE OF ISSUE 05MAR01 TICKET 0164686185888 TESTING/MONDAY MAICFJ/1P/XXX 6721234 >VIEW *FULL FARE DATA* *PARTIAL FARE DATA* *PENALTY FOR REFUND* FARE: BSD 4207.00 FARE:(2683.00 ) AMT:( ) FARE USED (1524.00 ) TAX: XT 40.30 TAX:(25.60 ) *COMMISSION EARNED* TAX: CA 40.00 TAX:(40.00 ) AMT: TAX: UB 8.40 TAX:( 8.40 ) *COMMISSION RECALLED* TTL: BSD 4295.70 TTL:(2767.00 ) PCT: 6.25 RN (2) ADDL DATA (Y) ACTION (P) F/FULL REFUND P/PARTIAL REFUND H/HELP E/EXIT >

b) Instructional message for Subscriber shown at bottom of template requiring tax codes and amounts to be inserted. Action code set at C.

***ADDITIONAL TAXES*** >VIEW CODE AMOUNT CODE AMOUNT CODE AMOUNT TX01 CA 40.00 TX02 UB 8.40 TX03(..) (........) TX04(..) (........) TX05(..) (........) TX06(..) (........) TX07(..) (........) TX08(..) (........) TX09(..) (........) TX10(..) (........) TX11(..) (........) TX12(..) (........) TX13(..) (........) TX14(..) (........) TX15(..) (........) TX16(..) (........) TX17(..) (........) TX18(..) (........) TX19(..) (........) TX20(..) (........) UNUSED PFC ( ) ( ) ( ) ( ) ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP LIST OF TAX CODES AND AMOUNTS REQUIRED FOR XT TAX 25.60 >

c) Confirmation of unused tax data. Action code set at C. Refund processed.

***ADDITIONAL TAXES*** >VIEW CODE AMOUNT CODE AMOUNT CODE AMOUNT TX01 CA 40.00 TX02 UB 8.40 TX03(AY) (1.60....) TX04(XA) (2.00....) TX05(XY) (4.50....) TX06(YC) (3.20....) TX07(CA) (10.00...) TX08(YQ) (2.40....) TX09(XF) (1.90....) TX10(..) (........) TX11(..) (........) TX12(..) (........) TX13(..) (........) TX14(..) (........) TX15(..) (........) TX16(..) (........) TX17(..) (........) TX18(..) (........) TX19(..) (........) TX20(..) (........) UNUSED PFC (ORD3 ) ( ) ( ) ( ) ACTION (C) C/CONFIRM I/IGNORE E/EXIT H/HELP REFUND PROCESSED >


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Notes: - If both the XF and XT tax codes are found in the ‘Full Fare Data’ and ‘Partial Fare Data’ columns, the XT code takes priority to display the Additional Taxes template and the message that displays at the bottom. All fields, however, should be completed to correctly process the refund.

An amount for the XT tax code is manually input in the ‘Partial Fare Data’ column. The action code F or P is entered in the ‘ACTION’ field.

OR

An amount for both the XT and XF tax codes are manually input in the ‘Partial Fare Data’ column. The action code F or P is entered in the ‘ACTION’ field.

Note: - It is permitted in LATIN AMERICA to allow an automated refund where the only refundable items are taxes. This applies to both paper and electronic tickets.


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Document History The following is an example of the document history, highlighting the refund data. This is a partial refund for ticket numbers 22033444444540 – 542, where: All coupons have been used for ticket number 22033444444540 All coupons are unused for ticket number 22033444444541 Coupons 1 and 2 are unused for ticket number 22033444444542

Entry *DH1 Response *DH1 1 03OCT0843 1P/XXX/BB*2203344444540-542 I514899 CRAIG/BILLMR/*ADT **DOCUMENT COMMANDS** EZ EZTLI#CLH#N1.1 **INTERFACE** CTLNBR 0640026222 REFUND 0680026324 **DOCUMENT** REFUND 09OCT1340 1P/XXX/BB/RN2203344444541 RFARE BSD2575.00/TAX36.00/P25.00/BSD2586.00/ PARTIAL/B RCOMM COMM RECALL BSD154.40/COMM EARNED BSD5.00 RTKT 22033444444540/0-541/1234-542/12 RTAX CA10.00/UB8.40/US6.00/XA2.00/XY4.50/YC3.20/XF 1.90 RPFC ORD3 RAUTH A/L AUTHORITY BJ*345-7 $25.00 03/06/02 FOP CK ENDOR NON ENDORSABLE

(Partial document history)


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Secondary DDL Display The following is an example of the secondary DDL highlighting the refund notice details. Entry DD*1 Response TEST TRAVEL 3822233 09 FEB 02 ITEM GROSS P S A/L TKT NBR NET AMT PSGR NAME INVOICE 000001 2611.00A RF 2203344444540-542 2575.00 CRAIG/B FA - MD2ABC TLI - NNY AGT-BB SID-XXX TAIR CTL NBR – 0640026222 RN-2203344444541 NAME – CRAIG/BILLMR TTL TAX - 36.00 COMM AMT - 154.40 FOP- CHECK >

Notes: -

i. The above displays are identical for both paper and e-tickets for refund notice details. ii. Digits 1-3 of the refund notice number represent the airline numeric code. Digits 4-13

represent the refund notice number (the ticket number). iii. A check digit for the refund notice number (ticket number) prints on the refund notice. It

does not appear in the secondary DDL or the document history.


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Reverse of Automated Paper Refund Notes: -

i. Not applicable to Electronic Tickets. ii. Only permitted on same day as original refund processed. iii. There is no limit to the number of times a ticket can be refunded then reversed. iv. DDL or DDP must be displayed prior to sending the reverse refund command and item

status must be RF. The item status changes to RR once the refund has been reversed.

Reverse refund for Daily Document Log item 3 (or Daily Activity Report item 3)

DDRR3

Reverse refund for specific ticket number DDRR2205432109876

The following document history example shows the Interface refund reversal control number together with the date, time and location of the refund reversal (in bold). Also shown is an example of a refunded net fare amount.

*DH 1 05SEP1612 1P/XXX/BB*2203679554678 I030418 *I TESTING/BETHANY.MISS@*ADT **DOCUMENT COMMANDS** EZ EZTLI|CLH|*R **INTERFACE** CTLNBR 0640030458 REFUND 0680030488 REFREV 0680030498 **DOCUMENT** REFUND 09SEP1340 1P/XXX/BB/RN2203679554678 RFARE BSD283.00/TAX28.00/P10.00/BSD301.00 FULL/B RCOMM COMM RECALL BSD19.83/COMM EARNED BSD5.00 RTKT 2203679554678/12 RTAX CA5.00/UB8.40/FR4.80/YQ5.00/XF4.80 RPFC JFK3 RAUTH A/L AUTHORITY PER JOHN REFREV 09SEP1910 1P/XXX/BB FOP CCCA 5411 7712 1234 9876 123456-BSD311.00 ENDOR NON-REFUNDABLE/NO CHGS/

(partial document history)

Notes: - i. The REFREV interface control number also displays in the Secondary DDL.

ii. In the case of multiple reverse refunds, only the last transaction in the document history can be viewed. The system suppresses any previous refund elements when another refund is processed. The entry to display document history item 1, ALL DATA: *DH1/AD


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Refund Interface Message In order for the refund interface message to be sent to the back office system, the system must be on Interface level 17 or higher. Additionally, an R must be in the Interface level field in the AIR table.

Reprint Refund Notice Options Reprint refund notice from DDL item 1 and print 2 copies DDRF1#RN2 Reprint refund notice from DDL items 3,5 & 8 and print 4 copies DDRF3/5/8#RN4 Reprint refund notice from DDL items 4 through 10 and print 1 copy DDRF4-10#RN1 Reprint refund notice from DDL items 3 and 4 through 7 and 12 DDRF3/4-7/12#RN3 and print 3 copies (maximum number of reprinted items per transaction = 10)

Notes: -

i. Only possible while DDL is active. ii. These entries are identical for both paper and electronic tickets. iii. Reprinting is not allowed when an e-ticket is exchanged and refunded on the same day.

Print Refund Report Each month’s refund data is retained for a period of two months and two days, e.g. on July 01 and 02 the refund data will be available for May and June. On July 03, the data for May is purged.

Print report with multiple carriers on the same page DD*RF*CX*MJUN-JT Print June report to specific printer routing DD*RF*MJUN-JTC4BRR Print report for bridged IATA location 9122244 (prints at location making the entry)

DD*RF*9122244*MJUN-JT

Print report for specific carrier DD*RF*C220*MJUN-JT Print report for a date range DD*RF*M20JUN30JUN-

JT Print June refund report for all carriers (each carrier prints on a separate page)

DD*RF*MJUN-JT

Notes: -

i. Carrier codes, printer routings, month and IATA location can be combined in any order after DD*RF*.

ii. These entries are identical for both paper and electronic tickets.


21 0405

Notes: