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Autodesk AliasStudio 2009

Installing AliasStudio

March 2008

© 2008 Autodesk, Inc. All Rights Reserved. Except as otherwise permitted by Autodesk, Inc., this publication, or parts thereof, may not bereproduced in any form, by any method, for any purpose. Certain materials included in this publication are reprinted with the permission of the copyright holder. TrademarksThe following are registered trademarks or trademarks of Autodesk, Inc., in the USA and other countries: 3DEC (design/logo), 3December,3December.com, 3ds Max, ActiveShapes, Actrix, ADI, Alias, Alias (swirl design/logo), AliasStudio, Alias|Wavefront (design/logo), ATC, AUGI,AutoCAD, AutoCAD Learning Assistance, AutoCAD LT, AutoCAD Simulator, AutoCAD SQL Extension, AutoCAD SQL Interface, Autodesk, AutodeskEnvision, Autodesk Insight, Autodesk Intent, Autodesk Inventor, Autodesk Map, Autodesk MapGuide, Autodesk Streamline, AutoLISP, AutoSnap,AutoSketch, AutoTrack, Backdraft, Built with ObjectARX (logo), Burn, Buzzsaw, CAiCE, Can You Imagine, Character Studio, Cinestream, Civil3D, Cleaner, Cleaner Central, ClearScale, Colour Warper, Combustion, Communication Specification, Constructware, Content Explorer,Create>what's>Next> (design/logo), Dancing Baby (image), DesignCenter, Design Doctor, Designer's Toolkit, DesignKids, DesignProf, DesignServer,DesignStudio, Design|Studio (design/logo), Design Your World, Design Your World (design/logo), DWF, DWG, DWG (logo), DWG TrueConvert,DWG TrueView, DXF, EditDV, Education by Design, Exposure, Extending the Design Team, FBX, Filmbox, FMDesktop, Freewheel, GDX Driver,Gmax, Heads-up Design, Heidi, HOOPS, HumanIK, i-drop, iMOUT, Incinerator, IntroDV, Inventor, Inventor LT, Kaydara, Kaydara (design/logo),LocationLogic, Lustre, Maya, Mechanical Desktop, MotionBuilder, Mudbox, NavisWorks, ObjectARX, ObjectDBX, Open Reality, Opticore,Opticore Opus, PolarSnap, PortfolioWall, Powered with Autodesk Technology, Productstream, ProjectPoint, ProMaterials, Reactor, RealDWG,Real-time Roto, Recognize, Render Queue, Reveal, Revit, Showcase, ShowMotion, SketchBook, SteeringWheels, StudioTools, Topobase, Toxik,ViewCube, Visual, Visual Bridge, Visual Construction, Visual Drainage, Visual Hydro, Visual Landscape, Visual Roads, Visual Survey, Visual Syllabus,Visual Toolbox, Visual Tugboat, Visual LISP, Voice Reality, Volo, Wiretap, and WiretapCentral The following are registered trademarks or trademarks of Autodesk Canada Co. in the USA and/or Canada and other countries: Backburner,Discreet, Fire, Flame, Flint, Frost, Inferno, Multi-Master Editing, River, Smoke, Sparks, Stone, and Wire All other brand names, product names or trademarks belong to their respective holders. DisclaimerTHIS PUBLICATION AND THE INFORMATION CONTAINED HEREIN IS MADE AVAILABLE BY AUTODESK, INC. "AS IS." AUTODESK, INC. DISCLAIMSALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY ORFITNESS FOR A PARTICULAR PURPOSE REGARDING THESE MATERIALS. Published by:Autodesk, Inc.111 Mclnnis ParkwaySan Rafael, CA 94903, USA

Contents

Installing AliasStudio . . . . . . . . . . . . . . . . . . . . . . . . 1

Chapter 1 System requirements . . . . . . . . . . . . . . . . . . . . . . . . 5

Chapter 2 Installing procedures . . . . . . . . . . . . . . . . . . . . . . . 11

Chapter 3 Licensing Windows . . . . . . . . . . . . . . . . . . . . . . . . 19

Chapter 4 Starting AliasStudio . . . . . . . . . . . . . . . . . . . . . . . . 29

Chapter 5 Modifying the AliasStudio installation . . . . . . . . . . . . . . 33

Chapter 6 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

iii

Installing AliasStudio

Introduction

How to install AliasStudio.

■ DesignStudio

■ Studio

■ AutoStudio

■ SurfaceStudio

How to install:

■ StudioViewer

How to install:

■ Drivers for Hardware Lock

Installation procedures for Windows

To install AliasStudio you must:

1 Prepare your system and verify that it is qualified to run AliasStudio (System requirementsfor AliasStudio on page 5).

2 Install AliasStudio and the AliasStudio online documentation and Courseware (Installingonline help and other documentation).

3 Install a license to run AliasStudio if you are installing new or additional licenses(Licensing Windows on page 19).

4 Start AliasStudio (Running AliasStudio on page 29).

1

5 After you install AliasStudio, you can easily modify the installation (Adding or removingAliasStudio components on page 33).

6 If you experience any problems, Troubleshooting on page 37.

Installation types

Before you begin installing AliasStudio, you must decide which type of installation you willuse.

Local installation

In a local installation, the AliasStudio software and a license are on a local computer. Asingle user at this machine can run AliasStudio.

■ One computer

■ install software (Installing procedures on page 11)

■ install license, if required (Licensing Windows on page 19)

In this type of installation a node-locked license is used. It enables you to run AliasStudioon one particular computer. This computer must have an Ethernet ID or hardware lock.

License server installation

In a license server installation, the AliasStudio software is installed on multiple clientcomputers and the licenses and the application server software are installed on a server.

2 | Part 1 Installing AliasStudio

■ One Server

■ install AliasStudio utilities (recommended as these tools have been updated).

■ install AliasStudio licenses, if required (Licensing Windows on page 19).

■ Many users

■ install AliasStudio software (see Installing procedures on page 11)

For this installation a floating license is used. It allows anyone on the network to use thelicensed software, on as many machines as you have purchased licenses for. For example,if you install five licenses on your server, up to five machines on the network can run thelicensed software at any one time.

You choose one machine on your network to act as the server for these licenses. This servermachine needs either an Ethernet ID or a hardware lock. All other machines must be ableto connect to and receive their license from this server.

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System requirements

Verify if your computer is qualified to run AliasStudio.

Determining your system’s configuration

To determine your system configuration

1 Choose Start > Run, type winmsd, and press Enter.

to open the System Information window.

2 Click on the System Summary to view information about the version and memory.

3 Click on Components and then Display to view information about the monitor.

4 Click on Storage and then Drives and SCSI to view information on the drive or disk spaceavailable.

System requirements for AliasStudio

Autodesk certifies certain system configurations from leading manufacturers of Windowsworkstations.

Not all hardware configurations are qualified at this time. For more information, please referto the Qualification Hardware Charts for Autodesk products, athttp://www.autodesk.com/qual-charts.

The system requirements for running AliasStudio are:

■ TCP network connection.

■ Windows XP Professional with SP2 or Windows XP Professional x64 Edition with SP2

■ Pentium IV processor, at least 1.5 GHz

■ 1GB of hard drive space

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■ 1GB Memory (2GB or more highly recommended)

■ A DVD drive on this machine or a shared DVD drive accessed via a networked mappeddrive.

■ ATI FireGL or Nvidia Quadro FX graphics card with 128MB video memory (256MB orgreater video memory highly recommended). A list of supported graphics cards is availableat http://www.autodesk.com/qual-charts.

■ Graphics card driver. Refer to the latest qualification chart, athttp://www.autodesk.com/qual-charts. Driver software is available from the manufacturer’sWeb site.

■ A three-button mouse (with no custom button assignments) and mouse driver software.

■ Quicktime player to create and view QTVR files. The QuickTime player software isavailable at http://www.quicktime.com

■ Driver software for optional hardware such as Wacom tablets.

■ To license AliasStudio, you need the following:

■ node-locked licenses: an Ethernet card with a valid MAC address on each machine.

■ floating licenses: an Ethernet card with a valid MAC address on the license server.

■ Optionally, a hardware lock (dongle).

■ See Installation types on page 2

■ Improved online documentationThis version of AliasStudio online documentation requires a recent browser. Version 4or later of Internet Explorer or version 7 or greater of Netscape or a current version ofMozilla is required.

■ To install the English documentation, ensure that documentation is installed as part ofthe default product installation from the DVD.

To install the Japanese or Simplified Chinese documentation (not available on allinstallation DVDs), use the documentation installer or unzip the files into a locationwhere you want the help system to be accessed. Use the pathname (without the terminalslash) to link the documentation to AliasStudio by putting this information in Preferences> General preferences under the System tab. The pathname must be prefixed by file:///for example,

file:///C:/Program Files/Autodesk /AliasStudio2009/Help

IE Settings for Windows XP SP2

6 | Chapter 1 System requirements

http://www.autodesk.com/qual-charts

To run the new AliasStudio help system, computers that have been updated with XPService Pack 2 need to have some settings changed.

Changes to default security settings are made when an upgrade to Windows XP ServicePack 2 is performed. These changes can result in unexpected popup messages requiringyou to explicitly allow the help system to be viewed.

When you first open the online help system, you’ll get the following message:

■ To help protect your security, Internet Explorer has restricted this file from showingactive content that could access your computer.

You can then click for the option to Allow Blocked Content. If this is done, you’ll receivea Security Warning that says:

Allowing active content such as script and ActiveX controls can be useful, but activecontent might also harm your computer. Are you sure you want to let this file run activecontent?

To allow this content to run without getting blocked, please follow the following steps:

1 Open Internet Explorer

2 Go to Tools > Internet Options > Advanced Tab

3 Scroll down to the section labeled Security

4 Check the box labeled “Allow active content to run in files on My Computer”

5 Click “OK” and then close the Internet Options window.

■ Install the Flash plug-in to view animated tutorial sequences in your browser. Free plug-insare available from http://www.flash.com.

■ installing Adobe Acrobat version 6.0 or higher is required to view the PDFs. A free copyof this application can be downloaded from http://www.acrobat.com

System requirements for StudioViewer

Autodesk certifies certain system configurations from leading manufacturers of Windowsworkstations and graphics card vendors.

Not all hardware configurations are qualified at this time. For more detailed hardwarerequirements and qualified configurations, please refer to the Qualification Hardware Chartsfor Alias products at http://www.autodesk.com/qual-charts.

The minimum system requirements for running StudioViewer are:

■ TCP network connection.

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■ Windows XP Professional with SP2 or Windows XP Professional x64 Edition with SP2

■ Pentium III or 4 processor, at least 500 MHz

■ 1GB of hard drive space

■ 1GB Memory (2GB or more highly recommended)

■ A CD-ROM drive on this machine or a shared CD-ROM drive accessed via a networkedmapped drive.

■ ATI FireGL or Nvidia Quadro FX graphics card with 128MB video memory (256MB orgreater video memory highly recommended). A list of supported graphics cards is availableat http://www.autodesk.com/qual-charts .

Setting system hardware properties

The performance of AliasStudio in displaying graphics depends on the quality of yourgraphics card and on the option settings in the Display Properties window of your graphicscard.

To learn the option settings for graphics cards that are certified for use with AliasStudio, seethe latest qualification chart, at http://www.autodesk.com/qual-charts.

If your graphics card is not certified, perform the following steps. Some of these steps offeronly general guidelines because each manufacturer has a unique set of display options.

To set up your graphics card

1 Right-mouse click a blank part of your Windows desktop and choose Properties fromthe pop-up menu.

This displays the Display Properties window, also available through the Control Panel.

2 Click the Settings tab.

3 From the Color Palette pull-down menu, choose True Color.

This specifies 24 bits of color for best color quality in displayed images.

4 Drag the Desktop Area slider to the best display resolution supported by your hardware.

5 When the driver software for your graphics card was installed, a tab named for the cardwas likely created in the Display Properties window. The tab has performance optionsthat vary with the kind of card. Here are some general suggestions for settingperformance options:

In the Display Properties window, click the tab named for your graphics card, if thereis one.

8 | Chapter 1 System requirements

AliasStudio works with four-bit or greater overlay planes, whether they aresingle-buffered or double-buffered.

6 Click Apply, then OK.

7 Some graphics cards have a AliasStudio OpenGL preset. Check the qualification chartsat http://www.autodesk.com/qual-charts for information regarding setting up your videocard.

To set up your mouse and keyboard

The mouse buttons should be set as follows:

1 left mouse button: click

2 middle mouse button: middle mouse button

3 right button: contextual menu/right mouse button

To check or set the mouse buttons, go to the Windows Start menu and choose Settings> Control Panel > Mouse. Use standard mouse driver option settings. Do not, forexample, set the middle mouse button to work as a double-click of the left button.

Some vendors offer Windows enhancement software that lets you use your mouse toactivate windows and panels in the same way as in UNIX operating systems. Forexample, you can download an XMouse productivity tool from microsoft.com tosimulate UNIX mouse-window activation. However, we have not tested such softwarefor use with AliasStudio for Windows.

A wheel mouse (such as Microsoft Intellimouse) should operate as a 3-button mouse.If not, re-configure it in your Windows Control Panel (choose Start > Settings > ControlPanel > Mouse). You do not need to install a new driver.

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http://www.autodesk.com/qual-charts

Installing procedures

Learn how to install the AliasStudio software, online documentation, and courseware.

Before you begin: checklist

You must run the installer on each computer where you want to run the software. If you’regoing to use a computer to serve licenses, you must install the License utilities on thatcomputer.

Required actionIssue

Review the requirements section in thischapter (System requirements on page5).

Your computer system must meet specifichardware and software requirements foryou to successfully install and run AliasStu-dio. The most up-to-date information on specif-

ic hardware system qualifications for yourAutodesk does not support hardware andsoftware configurations that do not meetthese requirements.

computer can be found on the AutodeskWeb site:http://www.autodesk.com/qual-charts

If you do not have administrator privilegeson your computer, you need to contactyour system administrator.

You must have administrator privileges toinstall AliasStudio. (You do not need to bean administrator to launch AliasStudio afterit has been installed.)

Before installing:Close all programs.Disableany virus detection software.

To avoid any conflicts when installing Ali-asStudio, we recommend that you closeall other programs and disable virus detec-tion software before launching the installer.

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Required actionIssue

Only add the path currently needed forthe version of AliasStudio that is being run.

Having multiple versions of AliasStudio in-stalled on a machine and adding each

Under most circumstances AliasStudioperforms correctly if the path is not set.

version’s path to the user’s environmentPATH variable may cause version conflicts.

Installing AliasStudio software

The AliasStudio DVD has an installation program that guides you through installation.

■ Your user account needs administrator privileges, or you need to log on as administrator.

■ Install AliasStudio on each computer where you want to run it.

■ You can install from a local DVD drive or from a shared DVD drive accessed via a networkmapped drive.

■ If you are upgrading from an older version, the installation proceeds as normal. Theolder version is kept, and you are able to use it along with the newer version. If youadded a shortcut icon in the prior installation, it remains.

To install AliasStudio on Windows

1 There are three methods of installation:

■ If you are installing directly from the DVD drive, load the DVD into your computer.The Autorun program starts and an autorun window appears. (If it doesn’t, browsethe DVD and double-click the Autorun.exe icon.)The AliasStudio Installation window appears, giving you a choice of products andactions.

■ If you have copied the DVD onto your hard drive, you can install AliasStudio fromthere. Open the directory and double-click the Autorun.exe icon.

■ If you plan to install and run AliasStudio on a server for clients machines to accessthe software, please see AliasStudio "Application Server" Install.

2 Click Install . The splash screen offers you five choices:

■ Install

■ Install StudioViewer

■ Install Driver for hardware lock

12 | Chapter 2 Installing procedures

■ Browse CD

■ Exit the installer.

NOTE Software drivers for hardware locks (dongles) are not installed by default fornode-locked dongle machines or license server dongle machines. The initial installationwindow provides a button to install a Sentinel licensing dongle driver for hardware locks.If selected, the Macrovision FLEXid Driver Installation prompt appears on your desktop.Select Install and restart your computer once completed.

3 Click Install .

The Autodesk Product Configuration Wizard opens. Read through the License Agreementto the bottom (you’ll need to use the scroll bar), and then click I agree to the termsand conditions to continue installing the software. Choose I do not agree to the termsand conditions if you do not want to proceed.

NOTE If this version of is already installed, the InstallShield Wizard Setup Maintenancewindow appears. To re-install (or “repair”) , see Modifying the AliasStudio installation onpage 33.

4 Click Next to continue. You are prompted to choose the options to be installed. Chooseall of them, unless you have already installed the current version of DirectConnectwith another product:

■ AliasStudio

■ DirectConnect

■ AliasStudio Documentation

Click Next.

5 You see a welcome screen for the installer. Click Next.

6 You are prompted to choose the destination where the software will be installed.

7 Choose a location:

■ To install AliasStudio to the default location (C:\ProgramFiles\Autodesk\AliasStudio2008\), click Next.

■ To install AliasStudio to another location, click Change.

■ The Change Current Destination Folder window appears.

■ Navigate to the drive and folder you want to install the software in.

■ When you have a directory name, click OK.

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8 The Setup Type window appears.

■ Choose the type of installation setup you want and then click Next:

■ Complete – Installs AliasStudio with its online help.

■ Custom – Lets you choose which components to install. If you are installing thelicense server tools software for a floating license server, choose the Custom >Licensing option so you can select the licensing software options.

■ If you clicked Custom, the Select Components window appears. Click the + sign tothe left of AliasStudio to see the components. Some components also have + signs,indicating there are further choices that can be made. Each component has apull-down menu on the icon associated with it, that enables you to choose:

■ This feature will be installed on local hard drive

■ This feature, and all subfeatures, will be installed on local hard drive

■ This feature will be installed when required

■ This feature will not be available.

■

Choose componentsTo install...

click BaseThe basic AliasStudio software

click RenderersAliasStudio renderers

click License utilitiesUtilities to license AliasStudio software andsetup floating license servers.

click ODSOpen Digital Studio

NOTE To install only renderers, click only Renderers and License utilities.

NOTE Software drivers for hardware locks (dongles) are not installed by default fornode-locked dongle machines or license server dongle machines. The initial AliasStudioinstallation window provides a button to install drivers for hardware locks. If selected, theMacrovision FLEXid Driver Installation prompt appears on your desktop. Select Install andrestart your computer once completed.

9 After you have chosen AliasStudio components, click Next.


10 Click Next in the window that follows it, as well. Selecting the Add to System Pathcheck box in this dialog ensures that the AliasStudio 2009 Program Folder is added tothe System Path, enabling AliasStudio 2009 commands to be invoked from the commandprompt.

11 Click Install in the InstallShield Wizard window to begin the installation process.

12 The Installing AliasStudio 2009 window appears. This window displays the progress ofthe installation.

Do not click Cancel. Due to the size of the software, the installation may take a fewminutes.

13 When the installation is finished, the InstallShield Wizard Completed window appears.

Click Finish, You’ll ; then be prompted to install the AliasStudio Documentation. ClickNext . Then click Installfrom the DemoShield window, to install the onlinedoumentation system.

When the InstallShield Wizard Completed window appears, click Finish

14 If all elements (the application, DirectConnect, and documentation) have been installed,click Done.

15 After exiting the AliasStudio 2008 installer, copy the CourseWare directory if you orsomeone else using the software will be learning the application by using the tutorials.See the Installing online help and other documentation on page 15section later inthis book for detailed instructions.

NOTE It is not usually necessary to restart your computer after installing AliasStudio. If it is,the installation window will tell you so. Installing a new version of DirectConnect may requireyou to restart.

Congratulations! You have now installed AliasStudio. But before you can run it, youmust install a license. See Licensing Windows on page 19 in this book.

Installing StudioViewer

You can install StudioViewer from the AliasStudio DVD . StudioViewer's installation programguides you through installation.

Installing online help and other documentation

When you install AliasStudio, the online documentation is installed if you have chosen acomplete installation or have selected documentation to be installed in a custom installation.

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To install the documentation

1 Place the AliasStudio DVD into your DVD drive.

2 Wait a few seconds for the AliasStudio Installer page to appear.

If the Installer page does not automatically open, double-click autorun.exe on yourDVD drive to launch the application.

3 Click Install AliasStudio.

4 Read the terms and conditions, and if you agree, click I agree to the terms andconditions, and then click Next.

5 Choose AliasStudio Documentation from the list of components to be installed.

By default, the documentation is installed in the /Help folder under your AliasStudioinstallation folder, if AliasStudio has already been installed. (The default location isC:\ProgramFiles\Autodesk\AliasStudio2009\Help) If AliasStudio has not been installed,the documentation will be placed under your home folder, typically C:\Documents and

Settings\<username>\Help.

6 To choose a different folder, click the Change button to open the Select writabledestination window.

You must have permissions to write to the folder you choose. It can be a folder on alocal machine or a networked machine.

7 Browse for the folder that you want, and click OK.

8 Click Next on the Select destination for AliasStudio Documentation 2009 page.

The Installing AliasStudio Documentation 2009 page appears, and installation begins.The whole process takes a few minutes. A progress bar is displayed while the files arecopied. The material copied includes:

■ HTML online help files.

■ Viewlets (movies that illustrate some aspects of the tutorials).

■ PDF files (for printing).After installation is completed, click Done.

9 Remove the DVD from your DVD drive.

10 If you are installing an addtional language pack of documentation, in AliasStudio,choose Preferences > General Preferences.

11 Open the System section and in the Help Location field type (or browse to) the pathor URL of the Help folder.


12 Restart AliasStudio to activate the new preferences.

NOTE Not installed, but available on the DVD for copying into your user_data directory,is the CourseWare directory. CourseWare files (wire files, and other support files), are requiredto complete the Learning AliasStudio and Technical Surfacing tutorials.

To install Help on a web server

Install the documentation into an appropriate directory on a web server. Then set the Helplocation option in General preferences to point to the http: location.

1 In AliasStudio, choose Preferences > General Preferences.

2 Open the System section and in the Help Location field type the path to the onlineHelp folder on your web server. For example:http://www.companyinternal.com/AliasStudioHelp.

3 Restart AliasStudio to activate the new preferences.

Alternatively, you can use an environnment variable if you are deploying a number ofmachines. For more information, see the Environment Variables documentation.

To install the tutorial courseware

The CourseWare files (Alias wire files and other support files) are not installed automaticallywhen you install documentation from the AliasStudio DVD. These files are required tocomplete the Learning AliasStudio and Technical Surfacing tutorials.

1 Place the AliasStudio DVD in your DVD drive and find the CourseWare folder.

2 Copy the CourseWare folder from its location on your hard drive or DVD drive intoyour user_data folder (usually C:\Documents and Settings\<user_name>\My

Documents\StudioTools\user_data).

To print a copy of the documentation

Printable PDF files are included in the installed Help directory in the PDFs folder.

Software to view the PDF and movie files

The PDF and movie files (Flash Viewlets) require reader software to view them. Adobe'sAcrobat Reader and FlashPlayer software are probably already installed on your computer.To download the latest version of Acrobat Reader, visit the following page:http://www.acrobat.com

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To download the latest version of a Flash plug-in for your browser, visithttp://www.flash.comand choose Get Flash Player from the Downloads tab.

IE Settings for Windows XP SP2

To run the AliasStudio help system, computers that have been updated with Windows XPService Pack 2 need to have some settings changed.

Changes to default security settings are made when an upgrade to Windows XP Service Pack2 is performed. These changes can result in unexpected popup messages requiring you toexplicitly allow the help system to be viewed.

When you first open the online help system, you'll get the following message:

To help protect your security, Internet Explorer has restricted this file from

showing active content that could access your computer.

You can then click for the option to Allow Blocked Content. If this is done, you'll receivea Security Warning that says:

Allowing active content such as script and ActiveX controls can be useful, but active contentmight also harm your computer. Are you sure you want to let this file run active content?

To allow this content to run without getting blocked, please follow the followingsteps:

1 Open Internet Explorer.

2 Go to Tools >Internet Options >Advanced Tab.

3 Scroll down to the section labeled Security.

4 Check the box labeled Allow active content to run in files on My Computer.

5 Click OK and then close the Internet Options window.


Licensing Windows

Learn how to receive and install a license.

If you are a new customer ...

If you are a new customer and you have a serial number, go to:

■ Activating the software from a serial number on page 21

This topic applies for both node-locked and floating licenses.

If you have a license...

If you already have a license for your AliasStudio software, go to:

■ Activating the software from a license on page 23

This topic applies for both node-locked and floating licenses.

To set up your floating license server...

For a Windows license server with the AliasStudio software installed, activate the software onthe server using the topics mentioned above.

If you do not plan to install and run the AliasStudio software on the server machine, go to:

■ Setting up floating servers without installing the software on page 25

Introduction

What licensing does...

A license is a coded record of your software purchase. The license resides in a license file onyour machine.

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When you need a license

You must go through the process of obtaining and installing a license if:

■ You are installing AliasStudio for the first time

■ You are upgrading AliasStudio from an older version

■ You are relocating AliasStudio to a different computer.

Some definitions

Serial Number A record of what you purchased from Autodesk, required for obtaining alicense through Online Product Activation. Here is a sample of what a serial number mightlook like:

342-52134876

If you did not receive a serial number when you purchased the product, contact your localAutodesk sales office or your reseller.

Hardware ID (Host ID) An alphanumeric code that identifies the machine that is authorizedto run the software, required for Online Product Activation. This number can be an ethernetID (also known as a MAC Address) or a hardware key (dongle). The Product Configurationwizard will, in most cases, identify your MAC Address. Or, you can get your Hardware IDby choosing Licensing Utility Tasks from the Product Configuration Wizard, and selectingShow OPA Hardware Identifiers on this computer.

NOTE If you are looking for the Hardware ID for a laptop, contact your local system administrator,as the number that will be displayed by the Product Configuration wizard will not be correct.

Product Registration & Activation An automated activation process where you submit anonline form with your serial number and hardware ID, and a license is automaticallygenerated and sent back.

Product Configuration Wizard A tool that uses Online Product Activation to allow youto request and install your license easily.

Node-locked license A license for a single computer. It lets you run AliasStudio only onthe computer where the license is installed. (Or, in the case of hardware locks, on thecomputer where the hardware lock is attached.)

Nodelocked licenses look similar to the following sample:

FEATURE Studio sgiawd 2008 09-may-2007 \

uncounted 7CD390F11000\

HOSTID=123456789012

20 | Chapter 3 Licensing Windows

Floating license A license to be shared by various computers on a network. The AutodeskAliasStudio software is installed on many computers, each with a license file that accessesthe floating licenses installed on a server. Floating licenses require client and server setup.Also called a site license.

Floating licenses look similar to the following sample:

SERVER pc-server 123456789012 7111

VENDOR sgiawd

FEATURE Studiof sgiawd 2008 10-may-2007 1 FC29A6FBF000

License file A file with encrypted data that enables Autodesk AliasStudio to run on yourmachine. A license is required to run the software.

Client In floating license configurations, the machine that requests a license from the licenseserver

Server In floating license configurations, the machine that provides licenses as requestedby users on client machines.

Activating the software from a serial number

Use these instructions if:

You only have a serial number and...

■ You are a new customer installing AliasStudio for the first time.

■ You are relocating AliasStudio to a different computer.

■ You are setting up a floating license server on a Windows machine where you want thesoftware installed on the server machine.

Do not use these instructions if:

■ You already have a license. Go to Activating the software from a license on page 23.

■ You are setting up a floating license server and do not want the Autodesk softwareinstalled on it, or you want to set up a floating license server using operating systemsother than Windows. Go to Setting up floating servers without installing the softwareon page 25

After you install your copy of the AliasStudio software, you need to obtain a license toactivate the software.

The easiest and fastest way to get a license is to use the Internet.

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What if my machine can’t browse outside to the Internet?

If no computer in your organization has access to the Internet, follow the ProductConfiguration Wizard until (fax phone email) is requested; you will need to request yourlicense by email.

If you can access the Internet from some machine in your organization (but not the machineyou’re licensing):

1 On the computer that is being licensed, follow the Product Configuration Wizard untilyou are asked how you want the data sent to you. Request the one of the phone, fax,and email options. You will be provided with all the data you need to license thecomputer (hardware ID, serial number, and so on). Record or print this data.

2 On another computer that is connected to the Internet, go to RegisterOnce:https://registeronce.autodesk.com/

3 Enter the serial number, hardware ID, and other information you recorded for thecomputer you want to obtain a license for. Once the license is returned, install it onthe computer you want to license.

Where is my serial number?

New customers will receive a serial number in one of the following ways:

■ emailed or otherwise sent directly from the reseller where you obtained your copy ofthe software

■ emailed directly from Autodesk.

■ on the outside of your software package (available from selected resellers)

What do serial numbers look like?

Here is a sample of what a serial number might look like:

123-12345678

What if I don’t have a serial number?

If you did not receive a serial number, contact your local Autodesk sales office or your resellerto obtain one.

The following instructions tell you how to use your serial number and hardware ID to obtainlicense data from Autodesk. The instructions then tell you how to use the license data tocreate a license file that can be used to run the software.


Activate your software

1 Install AliasStudio, if you haven’t already.

2 From the Start menu, choose Programs > Autodesk > AliasStudio > Licensing.

3 The Product Configuration Wizard opens, and guides you through the process ofactivating your serial number or installing your license.

What if I closed the licensing program?

If you closed the Product Configuration Wizard while you were working on the Internet inthe previous step, go to the Windows Start menu and select Programs > Autodesk >AliasStudio > Licensing. Select I have a license that I need to install from the list of entriesand proceed to install your license.

Next steps (if the licensing is successful)

■ If you are a node-locked (single machine) user, your software is now activated and readyto use. From the Start menu, choose Programs > Autodesk > AliasStudio > AliasStudio .

■ If you are setting up a floating server and a network of clients, go to the followingtopic:Setting up floating servers without installing the software on page 25

If the licensing is not successful

If the license installation is not successful, the Product Configuration window reports"Installation Incomplete."

1 Click the Show Installation Log button to read a log to find out what went wrong.

2 Go to Licensing troubleshooting on page 45 in the Troubleshooting section for moredetails on what to look for.

Activating the software from a license


■ You have already obtained a node-locked license from Autodesk and need to install itto activate your software.

■ You already have a floating license, you are setting up a license server on a Windows XPmachine, and you want the Autodesk AliasStudio software installed on the same machine.

| 23


■ You have a serial number but have not yet received a license. Go to Activating thesoftware from a serial number on page 21.

■ You are setting up a floating license server and do not want the software installed onthe license server machine, or you want to set up a floating license server on a machinenot running Windows XP. Go to Setting up floating servers without installing the softwareon page 25

If you have obtained license data from Autodesk, you can use the Product ConfigurationWizard to automatically create the license file that is required to use the software.

A license file is created from the license data provided to you by Autodesk. This data mayhave been provided to you in an email, a license file, a fax or even read to you over thephone.

License files typically have the following names and locations:

■ For node-locked (single) licenses, C:\FlexLM\aw.dat

■ For floating licenses, C:\FlexLM\aw_servername.dat (where servername is the name ofthe license server.

What do licenses look like?

Node locked licenses look similar to the following sample:

FEATURE Studio sgiawd 2008 09-may-2007 uncounted 7CD390F11000

HOSTID=123456789012

Floating licenses look similar to the following sample:

SERVER pc-server 123456789012 7111

VENDOR sgiawd

FEATURE Studiof sgiawd 2008 10-may-2007\

1 FC29A6FBF000

Install a license

1 From the Windows Start menu, select Programs > Autodesk > Autodesk AliasStudio >Licensing.

2 The Product Configuration Wizard window opens. Select I have a license that I needto install and follow the instructions.


Next steps (if the licensing is successful)

■ If you are a node-locked (single machine) user, your software is now activated and youcan use it. From the Start menu, choose Programs > Alias > AliasStudio > AliasStudio .

■ If you are setting up a floating server and a network of clients, go to the topicSetting upfloating servers without installing the software on page 25

If the licensing is not successful

If the license installation is not successful, the Product Configuration Wizard window reports"Installation Incomplete."

1 Click the Show Installation Log button to read a log to find out what went wrong.

2 Go to Licensing troubleshooting on page 45 in the Troubleshooting section for moredetails on what to look for.

Setting up floating servers without installing the software


■ You are setting up a floating license server and do not want to run the AliasStudiosoftware on it.

■ You want to set up a floating license server running on operating systems other thanWindows.


■ You have a node-locked (single) license.

■ You intend to use a Windows machine as a floating license server. In this case, you mustinstall the Autodesk AliasStudio software. Go to Activating the software from a serialnumber on page 21 or Activating the software from a license on page 23.

■ You intend to use a Windows machine as a floating license server and as a workingmachine. Go to Activating the software from a serial number on page 21 or Activatingthe software from a license on page 23.

In some cases, you may want to set up a floating license server on platforms other thanWindows. Or, you may want to set up a dedicated license server on Windows machineswithout installing the Autodesk AliasStudio software.

| 25

In these cases, you cannot use the Product Configuration Wizard for license installation. Ifyou are setting up a server on a platform other than Windows, you must download theappropriate license tool software from the Autodesk website.

To set up the license software

1 Go to http://www.autodesk.com/licensetools (You may have to register for this free service.)

2 From the Web site, open the installation instructions for the server machine’s operatingsystem. From these instructions, find out how to locate the hardware ID for the servermachine. Copy or write down this hardware ID.

3 Download and install the license tool software on the server machine, if required.

4 Submit your license request at http://www.autodesk.com/opa/.

To submit your license request, you need to provide the serial number for the floatinglicense you purchased, along with the hardware ID for the machine that will be thefloating server.

5 Follow the installation instructions you downloaded to set up and configure the serverand its clients.

If you do not have Internet access:

If you do not have Internet access, you need to phone in with the hardware ID for yourserver machine. Contact your Alias representative for details.

Set up the client computers

Client computers must have AliasStudio installed and must have a client license file thatpoints to the license server.

These steps aren’t necessary for the server...

You can already run AliasStudio locally on the license server computer using its existingaw_servername.dat file, so you don’t need to do the following steps for the server.

To set up the client computer:

1 Install AliasStudio on every client computer you are going to set up.

2 On the server machine, make a copy of its server license file, located atC:/FLEXLM/aw_servername.dat. Place the copy at another location (for example, yourdesktop) and rename it aw_clientname.dat.


Notes

Only the original file, aw_servername.dat, should remain in the server’s FLEXLM folder.

Make sure that Hide known File Extensions is not checked as one of your View optionsfor this folder, or the file may be called aw_clientname.dat.txt but you will only seeit as aw_clientname.dat.

aw_clientname.dat.txt will not work as a license file. (You will have to rename it toaw_clientname.dat.)

3 Edit the file you copied in a text editor (for example, Notepad).

4 Keep the lines beginning with “SERVER” and “VENDOR”.

5 Remove all the rest of the lines in the file.

6 Add a line reading, “USE_SERVER”.

Example ..

The original file might look like the following:

SERVER PC-GAIA 123456789012 7111

VENDOR sgiawd

FEATURE Studiof SGIAWD 2008 3-may-2007\

4 000000000000

The edited file should look like the following:

SERVER PC-GAIA 123456789012 7111

VENDOR sgiawd

USE_SERVER

1 Save the aw_clientname.dat file and copy it to the C:\FLEXLM folder on all clientmachines. Rename the file on each client to reflect the client’s machine name (butleave the contents of the file the same on all client machines).

2 Verify that you can launch the software on each client machine by selecting Start >Programs > Autodesk > AliasStudio 2009.

| 27

Starting AliasStudio

Learn how to verify that AliasStudio is installed and licensed correctly.

Running AliasStudio

You have installed the software and installed the license(s), if required. Now you can confirmyour work by starting AliasStudio.

To start AliasStudio

1 From the Windows Start menu, choose Programs > Autodesk > AliasStudio > AliasStudioor double-click the shortcut icon on your desktop.

2 If you have a node-locked license, the AliasStudio main window should appear, readyfor use.

If there is a problem with your license or if more than one product is available, theApplication Launcher appears.

3 Click a product that shows an available license beside it. The Set Default option appears.

4 You can click Set Default to set the chosen product as the default product.

When you start AliasStudio again, the default product starts and the Application Launcherdoes not appear.

5 Click Launch. The chosen product should start.

If the main AliasStudio window appears, AliasStudio is installed.

6 If an error message appears instead or if the Application Launcher indicates that nolicenses are available, refer to the troubleshooting section (see Troubleshooting on page37).

4

29

Setup new user accounts and working directories

For first time users of AliasStudio the user account and directories are automatically createdafter answering YES to the following questions:

■ A user_data directory does not exist... Do you want one to be created for you? YES

■ You do not have a UserPrefs Directory. You may not run without it. Do you want oneto be created for you? YES

■ The following demo directory does not exist. Creating the project OK? YES.

NOTE ALIAS_WORKENV can override the default location of C:\Documents and

Settings\“USER_NAME”\Application Data\Alias\AliasStudio. For further informationon environment variables and how to set them, see the Environment Variables help, availablefrom the Technical section of the main documentation help page.

Optimizing AliasStudio performance

You can adjust some AliasStudio or Windows options to fine-tune interface performance.

Windows Control Panel

To improve interactive displays

1 From the Windows Start menu, choose Settings > Control Panel. The Control Panelwindow opens.

2 Double-click Display to open the Display Properties window.

3 Click the tab named for your graphics card.

4 Select the highest frame-to-frame refresh speed. This option varies by manufacturerand may not be available on your machine.

If you have the option Synchronize Buffer Swap to Vertical Sync, turn it off.

If you have the option Higher Frame Rate Performance (Do not sync to screen refresh),turn it on.

In some cases, setting the option makes little difference in speed and worsens thedisplay of moving objects or causes the display to flicker. If this occurs, turn off theoption.

5 In the Display Properties window, click Appearance > Effects.

6 Turn off Show window contents while dragging.

30 | Chapter 4 Starting AliasStudio

Now when you drag a window, it appears as an outline.

| 31

Modifying the AliasStudioinstallation

Learn how to add or remove AliasStudio components, reinstall/repair the AliasStudio software,or remove/uninstall AliasStudio.

Adding or removing AliasStudio components

Modify the installed AliasStudio software to:

■ add more components to the installed AliasStudio software

■ reinstall/repair the AliasStudio software

■ remove installed components from AliasStudio.

To modify the AliasStudio installation

1 Insert the AliasStudio installation DVD into the drive.

2 From the Windows Control Panel, double-click Add/Remove Programs.

3 Click AliasStudio , and click the Change button.

The InstallShield Wizard Setup Maintenance window appears.

4 Click Next. You are prompted to select whether you want to Modify, Repair, or Removethe application. Click the button beside Modify.

5 Click the + button to open the list of components. Click the components that you wantto add or remove, then click Next.

6 The Setup Status window appears. This window displays the progress of the modifyoperation.

5

33

The Setup Status window may pause at 100% for a few minutes. Do not be alarmedand do not click Cancel. Due to the size of the software, the modification may take afew more minutes.

7 When the modification is complete, the Maintenance Complete window appears.

8 Click Finish to exit from the InstallShield Wizard.

Reinstalling (repairing) AliasStudio software

You can reinstall all AliasStudio components without first uninstalling AliasStudio.

To reinstall AliasStudio

1 Insert the AliasStudio installation DVD into the drive.

2 From the Windows Control Panel, double-click Add/Remove Programs.

3 Click AliasStudio , and click the Change button.

The InstallShield Wizard Setup Maintenance window appears.

4 Click Next. You are prompted to select whether you want to Modify, Repair, or Removethe application. Click the button beside Repair and then click Next.

5 The InstallShield Wizard examines the installed program: this may take a couple ofminutes. You will then be prompted to

Click Install to begin the installation.

Click the Install button.

6 After repairing the application, you will be prompted:

The InstallShield Wizard has successfully installed AliasStudio . Click

Finish to exit the wizard.

7 Click Finish to exit from the InstallShield Wizard.

Removing (uninstalling) AliasStudio software

To uninstall all of the installed AliasStudio products and components, follow the processbelow. To see the version number of the currently installed AliasStudio software, chooseHelp > About AliasStudio from the AliasStudio main menu bar.

Uninstalling AliasStudio removes the AliasStudio directory and its subdirectories, and possiblythe Com directory and its subdirectories if they are not used by other products. It alsoremoves AliasStudio keys and values from the Windows Registry.

34 | Chapter 5 Modifying the AliasStudio installation

The uninstall program also tells you which AliasStudio files or directories it cannot remove.It does not remove any user’s home AliasStudio directory (or subdirectories) or otheruser-created files. For example, uninstalling does not remove any directories or files at orbelow C:\Documents and Settings\“USER_NAME”\Application Data\Alias\AliasStudio.These directories are not removed because it is likely that the user wants to keep many ofthe files.

The uninstall program lets you view files that it cannot delete. You can delete them manuallyby dragging them to the Recycle Bin.

To remove (uninstall) AliasStudio

1 Choose Start menu > Settings > Control Panel > Add/Remove Programs utility.

2 Choose AliasStudio .

3 Click Remove.

A Confirm File Deletion windows appears asking you if you want to completely removethe Studio software and all its components.

Choose YES.

The Setup Status window may pause at 100% for a few minutes. Do not be alarmedand do not click Cancel. Due to the size of the software, removing it may take a fewmore minutes.

NOTE Add/Remove Programs cannot remove the online documentation files.You will needto manually delete these files and directories.

| 35

Troubleshooting

Learn debugging techniques to resolve common problems when installing AliasStudio softwareand licenses.

Online help and support information

PDF help manuals

Your AliasStudio DVD contains Adobe Acrobat PDF files of the manuals. The InstallationGuide can be found at the top level of the software DVD:

install.pdf

Additional resources

■ For information about AliasStudio issues, see the Web site: http://www.autodesk.com thenclick the Support tab and choose the product Autodesk AliasStudio from the scroll list ofsupported products.

■ For the latest hardware qualification charts, see http://www.autodesk.com/qual-charts.

■ For information about various Windows issues, see the Web site http://www.microsoft.com

■ For information about licensing and hardware locks, see the Web sitehttp://www.macrovision.com

■ For details on installation and performance issues, check the Web site of your graphicscard manufacturer.

■ Bookstores provide an array of helpful books on Windows for various types of users andadministrators.

6

37

Autodesk Global Support Services

Go to http://www.autodesk.com and click on the links to Support > Autodesk AliasStudio. TheAutodesk Support organization provides you with prompt and professional technical supportwhen you need it.

How to contact Global Support Services

If you still cannot resolve the problem, contact Autodesk Technical Support.

Important: To receive support from Autodesk Technical Support you must have a validPlatinum Membership Contract and Customer Location Code.

NORTH AMERICAN SUPPORT CENTER

The North American Support Centerprovides support for different geographicareas.Americas

Hours of AvailabilityAreas covered

Weekdays: 3 AM - 10 PM EST Weekends:6 AM - 6 PM EST

United States, Canada, Central and SouthAmerica.

Contact NumberArea

1-877-927-7478Platinum members loginon the technical support website for addi-tional options.

U.S.A. and Canada, Toll-free

1-416-362-8670Elsewhere in the Americas

Europe, The Middle East, Africa, Australiaand New Zealand.The North AmericanSupport Center also supports Europe, TheMiddle East, Africa, Australia and NewZealand.

Hours of AvailabilityAreas covered

38 | Chapter 6 Troubleshooting

Weekdays: 9 AM - 4 AM CET, Weekends:12 PM - 12 AM CET

Europe, The Middle East, Africa, Australiaand New Zealand.

Contact NumberArea

00 800 8708 7087France, Toll-free

00 800 8708 7087Italy, Toll-free

00 800 8708 7087United Kingdom, Toll-free

00 800 8708 7087Germany, Toll-free

++/ 800 8708 7087All other countries, toll-free

00 11 800 8708 7087Australia, Toll-free

00 800 8708 7087New Zealand, Toll-free

platinum members login for additionaloptions.

Platinum Options

ASIA PACIFIC SUPPORTCENTER

Please contact your localreseller for support.

TelephoneProducts SupportedCountry/Company

Bangladesh

Hong Kong and China

852-2310-8989All ProductsJadason Technology Ltd.

| 39

India

91 80 8411464All ProductsTata Elxsi

91 20 4016246MayaRahul Commerce

Indonesia

62-21-351-6588All ProductsPT Mitra BisInfo Utama

61 21 5606054AliasStudioPT Parametrik Nusantara

Japan

81-3-5217-5230All ProductsSumisho Electronics Co.,Ltd.

81-3-5423-5535All ProductsNGC Corporation

81-3-5676-2197MayaSoftware Too Corporation

81-3-3257-0866MayaBorn Digital, Inc.

81-3-5488-7423MayaSilicon Studio Corporation.

81-3-5413-6337All ProductsI-Design

Malaysia

603-780-8809MayaCaveman IT Services SdnBhd

603-56214316AliasStudioCaddcam Technology SdnBhd

Philippines


632-888-5757All ProductsSandz Distribution Philip-pines., Inc.

63 2 892 3779MayaChallenge Systems Inc.

Singapore

65-6741-1535MayaSandz Distribution PrivateLtd

65-6846-8826AliasStudioSun Tze CommunicationsEngineering Pte Ltd.

South Korea

82-2-2193-1234All products for commercialuse

Shinsegae I & C, Inc.

82-2-508-5188All products for educationaluse

M-One Tech, Inc.

82-2-3413-1610All products for design cus-tomers

Thirdeye, Inc.

82-2-55-6495MayaCG Wave Inc.

82-2-707-8301MayaRexsoft

Taiwan

886-2-87681688 ext 6931All ProductsOrigo Company Limited

Thailand

662-267-8132All ProductsComgraph Co., Ltd.

| 41

What information is helpful to send to Global Support Services

Before calling for Customer Support save examples of the following:

1 Gather your system information:

■ Choose Start > Run, type winmsd, and press Enter to open the System Informationwindow.

■ Click on the System Summary to view information about your version and memory.

■ Click on Components and then Display to view information about your monitor.

■ Click on Storage and then Drives, SCSI to view information about your disk spaceavailable.

■ Save the contents of the above pages.

■ To save on Windows XP Professional, choose File > Export > text file.

2 Screen captures of error messages

■ Click on the button on the keyboard called Print Screen/SysRqlaunch the application called Paint

■ Start>Programs>Accessories>Paint

■ choose the Edit>Paste

Refer to ttp://www.autodesk.com/qual-chartshttp://www.autodesk.com/qual-charts to confirm ifyour graphic card is qualified.

Installation troubleshooting

SolutionQuestionBrief description

A. If you installed a prior version ofAliasStudio, exiting from the installa-

Q. What happens if Iexit from the installa-

Exit prematurely

tion program returns AliasStudio totion program prema-turely? the state it was in before you started

the installation program. If you areinstalling AliasStudio for the first time,exiting from the installation programleaves your system in the state it wasin before you began installation.



A. Yes. To move the lock from onenode-locked computer to another,

Q. Can I move thehardware lock to anoth-er computer?

Hardware lock

attach the lock and install AliasStudioon the other computer, then copy theprevious computer’s aw.dat file tothe new computer. To move a lockfrom one floating license server toanother, attach the lock to the newcomputer and do the installation andlicensing procedure over.

Ensure the device is properly connec-ted to your computer.If you are run-

If the hardware lockdoes not appear in the

ning Windows XP Service Pack 2, inlist of hardware IDs,check the following: certain cases you will not be able to

install the HASP device drivers thatsupport the new USB hardware locks(USB dongles). If you encounter thisproblem we suggest that you down-load and install the latest HASP4drivers directly from the Aladdin sup-port pages at http://www.alad-din.com/support/hasp/hasp4/end-user.asp. It is recommended that youuse the Command Line Installationmethod to ensure proper installationof the HASP4 driver.

Ensure you install the driver (Sentinel®

for parallel port, HASP for USB port)If your hardware locksuddenly won’t work...

for your hardware lock when you in-stall Autodesk AliasStudio.If you accidentally remove this driver,the hardware lock won’t work and youwill need to reinstall the driver usingthe installer provided on the AliasStu-dio CD.To install the Sentinel driver:

| 43


1 Remove the hardware lockfrom the computer beforeinstalling the drivers.

2 Restart your computer andlog on as Administrator.

3 Insert the AliasStudio 2008installation disk into theCD-ROM.

4 Navigate to the CD andfind the Sentinel folder.

5 Double-click D:\Sen-tinel\flexid.exe.

6 A Rainbow Technologieswindow appears.

7 Select Functions > InstallSentinel Driver.

8 Select OK.

9 Restart your computer, andplug in the dongle.

A. No. Use the Windows ControlPanel to Add/Remove Programs.

Q. Can I manually un-install AliasStudio forWindows?

Uninstall

A. Yes. Some configuration data isstored in the Registry; for example,

Q. Does AliasStudiofor Windows affect theWindows Registry?

Windows Registry

the top-level folder of the AliasStudioinstallation.


Licensing troubleshooting


A. Yes. If your computer gets its Ali-asStudio license from a license server,

Q. Can I run twocopies of AliasStudio

Run two copies ofAliasStudio

it uses only one license even if you runat the same time onthe same machine? multiple copies of AliasStudio for Win-

dows on the same machine.

A. The Windows Task Manager letsyou kill a task that for some reason no

Q. How do I kill theAliasStudio programwhen I can’t exit?

Kill AliasStudio

longer responds to your commands.To display the Task Manager, press theCtrl-Shift-Esc keys. If possible, do notquit AliasStudio in this way, becauseyou are likely to lose some of yourwork. Instead, click File > Exit.

A. In AliasStudio, click Help > AboutAliasStudio; or on your desktop, right-click on the icon and choose Properties.

Q. How do I find outwhich version of Ali-asStudio I have?

Version info

A. This depends on the speed of yourcomputer. In any case, AliasStudio for

Q. How long does ittake AliasStudio forWindows to start?

Start time

Windows should start within tenseconds.

A. No. You must use Windows XP.Q. Can I run AliasStu-dio for Windows on

Operating Systems

Windows 95, Win-dows 98, or Windows2000?

A. See troubleshooting license prob-lems.

Q. What do I do if Isee errors when I tryto start AliasStudio?

Error messages

| 45


A. You must buy a new lock fromAutodesk. Consider buying insurance

Q. What do I do if Ilose the hardwarelock?

Hardware lock

for your lock as you would for anyvaluable business property.

A. Reconnect it immediately after dis-connection and AliasStudio operation

Q. What do I do if thehardware lock falls off

Hardware lock

should continue undisturbed. If theor is removed whileAliasStudio is running? lock is off for more than five minutes,

AliasStudio quits and displays:Lostconnection to dongle or Li-

cense manager, exiting....

Your work has been saved to

the file lostlock. Look for a filecalled _m.saved or _check-point.saved. For a node-locked li-cense, reattach the lock, restart thecomputer, and start AliasStudio again.For a floating license, reattach the lockto the license server computer, useFLEXlm License Manager to stop andstart the license server software, thenhave all users on the network start Ali-asStudio again.

Under Windows 2000Q: When a Windowsmachine is not connec-

Network licenseproblems 1 Log in as a user with Admin-

istrator privilegested to a network (or alaptop undocked), the

2 Insert the Windows 2000system disk

operating system triesto unload the TCP/IPprotocol. Why?This is 3 Click on Start > Settings >

Control Panel.useful to disable net-work login dialog

4 Double-click on the Net-work and Dial-up Connec-tions icon

boxes, unfortunately,it also disables thenetwork card whichyour license is

5 Right-click on the LocalArea Connection icon and

based.For this condi-tion to exist, you must



have: Node-locked li-cense to the network

then click on the Propertiesoption.

If at this point you see theNWLink IPX/SPX/NetBIOS

interface card (NIC) -Machine does nothave a physical con- Compatible Transport in thenection to a network list of protocols without aTCP/IP protocol in- check in the box beside it,stalled and (or tries to) you have it installed but itbound to card A red has been disabled. Click in-“X” over a network side the box to enable it and

re-start Windows.card icon in your sys-tem tray

6 Click Install > Protocol >Add.

7 Choose NWLinkIPX/SPX/NetBIOS Compat-ible Transport and click OK.

Re-start the machine to beable to use the protocol.

Under Windows XP Professional

1 Log in as a user with Admin-istrator privileges.

2 Open the Control Panelfrom the Start menu.

3 Click the Network and Inter-net Options and then clickNetwork Connections (youmay have Network Connec-tions visible directly fromthe Control Panel depend-ing on how your options areset).

4 Right-click Local Area Con-nection and then clickProperties.

| 47


5 Click the Install... button.

6 Highlight the Protocol op-tion and then click Add...

7 Hightlight NWLinkIPX/SPX/NetBIOS compat-ible transport protocol andthen click OK.

8 Ensure that the NWLinkIPX/SPX/NetBIOS protocolis now in the list of proto-cols and then close thewindow.

9 Re-start your computer.

10 After re-starting Windows,launch lmtools (located inthe C:\Program Files\Com-mon Files\Alias Shared\Li-censing\bin directory), clickon the System Settings taband confirm that you havea valid ethernet address.

A. Windows does not distinguishbetween uppercase and lowercase let-

Q. How do I specifypathnames?

Pathnames

ters in file and directory names. It alsouses back slashes (\) as path separat-ors.However, in many cases AliasStudiofor Windows allows forward slashes andtranslates them for Windows.

Advanced license troubleshooting

To investigate license errors

If you think that you have already installed a valid license, but continue to receive


No valid license found

or the system can’t find aw.dat or aw_servername.dat, try these steps:

1 Restart the license server or node-locked machine, in case you didn’t do it after youinstalled AliasStudio.

2 If you tried to run AliasStudio on a client or server, make sure that the time and dateon the client and server are synchronized.

3 Review the licensing procedure to make sure that you completed all the steps.

4 Do the steps in Example of a license log file on page 50.

5 Do the steps in To check license errors with lmtools on page 53.

6 Verify that the directory C:\FLEXlm\ contains the file aw.dat or aw_servername.dat.

If this file doesn’t exist, re-install licences as described in Activating the software froma license on page 23

Do the steps in To check license errors with lmtools on page 53.

To investigate further: errors for floating licenses

If you are running a floating license, try these additional steps:

1 Stop and start the license server software as described in To set up your floating licenseserver... on page 19.

2 Do the steps in To check license errors with lmtools on page 53.

3 Restart the license server computer.

To investigate further: errors for hardware locks

If you are using a hardware lock, try these additional steps:

1 Restart the computer where the lock is plugged in.

2 Make sure you attached the hardware lock correctly. See Setting system hardwareproperties on page 8 for installation details.

3 On a node-locked computer or license server computer, make sure that the parallelport works. If you can print from the port, it is working.

4 Do the steps in To investigate further: errors for hardware locks on page 49

| 49

Example of a license log file

If you still have trouble with licensing, you can create a licensing log file to learn moreabout the error:

■ For a node-locked license, do these steps on the computer where the error messageappears.

■ For a floating license, do them on the license server machine.

To examine the license error log file:

1 From the Windows Start menu, choose Programs > Command Prompt.

2 At the command prompt, enter:

set FLEXLM_DIAGNOSTICS=2

3 Try to start AliasStudio by typing:

Alias.exe

Because you set the environment variable FLEXLM_DIAGNOSTICS, the attempt to startAliasStudio creates a licensing log file that you can open and examine.

4 To list the files in the current directory a page at a time, enter:

dir /p

The licensing log file is named flexnumber.log file, where number is the processidentification number defined by the operating system. If more than one flexnumber.logfile is present, choose the file with the latest time stamp.

5 To launch the Notepad text editor and display the contents of the specified log file,enter:

notepad flexnumber.log

The log file reports each license failure for all AliasStudio products, so it can be quitelong. For each product (whether available to you or not), an error message is loggedbeginning as follows:

FLEXlm checkout error:

6 Find the error message for the license that you are investigating and see Understandinglog file error messages on page 51.

Ignore other information in the file. If the message isn’t listed, call our Support Servicesdepartment.

7 Exit from Notepad.


8 After you no longer need the licensing log file, you can delete it by entering:

del flexnumber.log

where number is the number of the file.

9 Close the Command Prompt window.

Understanding log file error messages

When you create a licensing log file as described in the previous section, you can browsethe file to find error messages to help you identify a problem.

The most common error messages are explained below. If multiple errors exist, only thefirst one found is listed in the log file. In these explanations, the term license file refers tothe aw.dat file for node-locked licenses or aw_servername.dat (on the server) for floatinglicenses.

Possible solutionsError

Check the license file against the licensefile that you received. There may be a typ-

FLEXLM checkout error: Invalid (inconsist-ent) license key. The license key and data

ing mistake in the password, expirationfor the feature do not match. This usuallydate, or license version. If it is a floating li-happens when a license file has been

altered. cense, check to see if the HOSTID is spelledcorrectly. If you obtained a pre-release li-cense for AliasStudio, also check thespelling of eval in the VENDOR_STRING.

Either the current machine date is laterthan the expiration date or there’s a typingmistake in the expiration date.

FLEXLM checkout error: Feature has ex-pired...

Check the license file’s expiration date foran incorrect format, for example, may-4-

FLEXLM checkout error: Invalid date formatin license file

2006. The correct format is 4-may-2006.The license count digit may be absent:uncounted for node-locked, a numbergreater than 0 for floating.

Check the license file against the licensefile that you received. There may be a typ-ing mistake.

FLEXLM checkout error: Invalid License Filesyntax.

| 51

Check the license file’s spelling of compon-ents, package, and feature lines against thelicense file that you received.

FLEXLM checkout error: No such featureexists.

Make sure you have the newest version ofFLEXlm license server (AliasStudio 2009

FLEXLM checkout error: Future license fileformat or misspelling in license file.

requires version 11.4.100).Check the li-cense file’s spelling of VENDOR or any partof the string HOSTID number. Check thatyou typed \ instead of / at the end of aline.

For a node-locked license, check that thelicense file’s License Count is uncoun-

FLEXLM checkout error: No SERVER linesin license file.

ted.For a floating license, make sure theappropriate SERVER and VENDOR/DAE-MON lines appear at the top of theaw_servername.dat file (in the license file,the value of servername has to be replacedwith the machine name).

Check the entire license file for a typingmistake.

FLEXLM checkout error: AliasStudio licensein file appears to be corrupted.

Check that the machine possesses the righthardware ID/HOSTID number, and that it

FLEXLM checkout error: Invalid host. orThehostid of this system does not match thehostid specified in the license file. is correct and not misspelled. To check the

hardware ID of the current machine.Checkthat the hardware lock (dongle) is pluggedinto the parallel port or USB port correctly.

sgiawd in DAEMON (Linux) or VENDOR(Windows) line may be spelled incorrectly.

FLEXLM checkout error: No server for thisfeature.

Check the license file to see if the featurehas expired, the license server has not yet

FLEXLM checkout error: Li

cense server does not support

this feature. started.Check if there is a mismatchbetween the version of AliasStudio and theversion of AliasStudio identified in the li-cense file. Try using the computer’s IP ad-


dress instead of the hostname.Make surethe USE_SERVER lines on the client ma-chine are in the right order.

FLEXlm floating license software has notbeen installed or an older version of

FLEXLM checkout error: Cannot

connect to license server.

FLEXlm floating license software is installed.AliasStudio 2008 uses FLEXlm version11.4.100.The license server daemon hasnot been started.SERVER servername hasnot been changed to reflect the name orIP address of the server.DAEMON orVENDOR is not spelled correctly.(Linux)The sgiawd path is not right. The defaultshould be: /usr/aw/COM/etc/sgiawd Checkthe network connection on your clientmachine.Check that the sgiawd path isright. The default should be C:\ProgramFiles\Common Files\Alias

Shared\Licensing\etc\ (where C: isthe drive where AliasStudio is installed).Asa last resort, reboot your license server.

Make sure the time and date on the clientand server are correct and synchronized.

FLEXLM checkout error: Clock

difference too large between

client and server. If the time and date of the client differsfrom the server by more than a half hour,the client may not be able to get a license.

Licensing diagnostic tools

To check your system configuration with winmsd

Windows Diagnostics panel providing system configuration information. To run this programsee Choose Start > Run, type winmsd, and press Enter to open the System Informationwindow. on page ?

To check license errors with lmtools

Licensing sometimes fails because your licensing software is using the wrong Flex ID / hostID (or server host ID). To verify that this is the case, you can use the lmtools program.

| 53

For floating licenses only, you can also use the lmtools program to check for errors notlisted in Understanding log file error messages on page 51.

1 Open the Com\bin directory. By default, the directory is at C:\Program Files\Common

Files\Alias Shared\Licensing\bin or Start > Programs > Alias > Common Utilities

> FlexLM Licensing Utilities (if AliasStudio is installed on drive C).

2 Double-click lmtools.exe.

3 Choose Configuration using services. Your license server should appear in the boxbelow this field.

Notes

If the license file is not in the default location, specify where it is. Choose the ConfigureServices tab, enter the license path under Path to the license file field, and then chooseSave Service.

On some Windows systems lmtools.exe and lmutil.exe may fail to retrieve the ethernetHOSTID, returning a value of ffffffff and causing pre-keying to fail. Obtain the PhysicalAddress of your system by running the ipconfig /all command from the CommandPrompt window.

Convert the Physical Address to an Ethernet Address by removing the dashes andconverting all letters to lowercase.

For example, a Physical Address of 00-C0-4F-8E-F6-C6 becomes an Ethernet Addressof 00c04f8ef6c6.

Contact Autodesk Sales Support, request a license, and provide them with the EthernetAddress.

4 Look under the System Settings tab to find out which host IDs are used by your system.

Use this table to find out which field to look at, and what to compare it to in the licensefile. The license file can be found at these default locations:

■ C:\FLEXlm\aw.dat for node-locked licenses

■ C:\FLEXlm\aw_servername.dat for floating licenses

(where servername is the name of the license server computer).

If the value in the system settings doesn’t match the value in the aw.dat oraw_servername.dat file, either:

■ You typed in the wrong server name in the aw.dat or aw_servername.dat file (useNotepad to correct the number)


■ You were supplied with the wrong license information (contact Autodesk).

Should match...The value in...For the security type...

the HOSTID value in the li-cense file, which should

the System Setting’s Ether-net Address field

Ethernet

look like this:HOST-ID=00c04f8ef647

the HOSTID / FLEXID valuein the license file, which

the System Setting’s FLEX-ID7 field; also printed on a

hardware lock

should look like this for asticker on the hardwareUSB dongle: 9-12345678lock itselfIf the FLEXID7or this: HOSTID=FLEXID=7-b2857e57

field contains the value“FLEXID=7-0,” the hard-ware lock is not plugged into the parallel connectorcorrectly.

To check for additional floating license errors

To customize and view a status report on the floating licenses:

1 Choose Configuration using services.

NOTE If the license file is not the default location, you must specify where it is. Choose theConfigure Services tab, enter the license path under Path to the license file field, and thenchoose Save Service.

2 Click on the Server Status tab.

3 Click on the Perform Status Enquiry button.

It shows whether

■ the license server is up and running

■ each feature line in aw_servername.dat is free of errors

■ the license count is correct for each feature

Examine these entries in the status information during the following steps:

| 55

License server status: 7111@servername License file(s) on servername:

C:\FLEXlm\aw_servername.dat: servername: license server UP (MASTER)

v11.4.100\ Vendor daemon status (on servername): sgiawd: UP v10.8

(where servername is the name of the license server computer).

4 In the top line, the number 7111 is a fixed value for the TCP port used internally bythe licensing software.

If you see a different number, make sure that you intend for that port number to beused. Otherwise, open the file aw_servername.dat and change the number to 7111.

5 In the next line of the status information, check that the correct path to the licensefile is listed.

NOTE If you didn’t install the license files in the default location, pay special attention thatthe path is correct.

6 The next line of the status information shows that the license server is running. If itisn’t, you’ll see an error message that begins like this:

lmgrd not running: Cannot connect to license server. The server (lmgrd) has

not been started yet, or the wrong port@host or license file is being used,

or the port or hostname in the license file has been changed...

■ Ensure that you have a valid license file with the correct name.

■ Keep handy the aw_servername.dat file, the Status information, and any log fileerror messages you examined previously. Call our Global Support Services departmentand provide them with this information.

7 Below the status information is a list of features in the aw_servername.dat file andwhether the clients can use the features.

An example follows:

Feature usage info: Users of Studiof: (Total of 3 licenses available) Users

of AutoStudiof: (Total of 3 licenses available)

This example indicates that six licenses are available: three for Studio (floating) andthree for AutoStudio (also floating).

If aw.dat or aw_servername.dat has a typing error, you’ll see a message similar to this:

Feature usage info: Users of Studiof: (Error: 1 licenses, unsupported by

licensed server) Users of AutoStudiof: Total of 1 licenses available)

Check aw.dat or aw_servername.dat for a typing error in the Studiof FEATURE line.

8 If the preceding procedure doesn’t fix the problem, call our Support Services departmentand keep the information from the preceding two steps nearby.


Confirming FLEXid dongle drivers installation (for hardware locks only)

For hardware locks, a FLEXid dongle driver enables communication between a node-lockedor license server computer and its USB or parallel port. The USB or parallel port connectoris where the hardware lock is attached.

From the initial installation start up window program choose Install Driver for HardwareLock to install onto your computer. To make sure the driver was installed, do the followingon the computer where the hardware lock is attached.

To check FLEXid dongle driver installation:

1 Open the folder where you installed the FLEXid dongle drivers software.

By default, this install folder is at C:\Program Files\Macrovision

Corporation\Macrovision FLEXid Drivers, where C: is the drive where the softwareis installed.

2 Verify that the install folder contains the following subfolders: flexid6, flexid7, flexid8,and flexid9.

3 If this is not the case, install the FLEXid dongle drivers as follows.

To install the FLEXid dongle drivers:

1 From the initial AliasStudio software CD installation window choose Install AliasStudio> Install Driver for Hardware Lock, or go to http://www.aladdin.comhttp://www.aladdin.com to download the latest driver.

2 Restart the computer.

Starting AliasStudio troubleshooting

Application Launcher

Possible solutionsApplication Launcher problem

If there is only one product available inyour license, that product starts. You see

You run appLaunch to start the Applica-tion Launcher, but AliasStudio startswithout showing it. the Application Launcher only if more than

one AliasStudio product is licensed or ifthere is a licensing problem.

| 57

Possible solutionsApplication Launcher problem

Run Programs > Autodesk > AliasStudio2009 > Application Launcher and choosethe product you want to launch.

How do I reset the Applauncher to chooseanother product that I want to launch?

Ensure that a valid license is installed ineitherc:\FLEXlm\aw.dat

When you start AliasStudio, the ApplicationLauncher says that it cannot find a valid li-cense. orc:\FLEXlm\aw_servername.dat(See

Before you begin: checklist on page11.)Ensure that the license server is run-ning.Check your license file for typing er-rors.Use the section Advanced licensetroubleshooting on page 48 to pinpointlicensing problems.

Delete the ALIAS_LICENSE variable if youunderstand licensing and don’t want to

You can start AliasStudio from the Applica-tion Launcher, but get a license error if youtry to run the Alias executable directly. run any other AliasStudio products. It

automatically starts a particular AliasStudioproduct: st (Studio), as (AutoStudio), ss(SurfaceStudio), or ds (DesignStudio). Todisable this variable for Windows: 1. FromStart > Settings > Control Panel > System,click on the Environment tab. 2. Look forthe ALIAS_LICENSE variable. If you seethat it is set, delete it by highlighting it andclicking the Delete button.Your defaultproduct might be no longer available. Inthat case, choose another product in theApplication Launcher, click Set Default, andclick Save.


Index

A

adding 33components to StudioTools

(Windows) 33administrator privileges 12

Windows 12application launcher 29

setting StudioTools (HP-UX_ 29Windows 29

C

CD-ROM 12installing to Windows 12

client 12, 21definition 21installing on Windows 12

colors 8setting in Windows 8

configuring 9of mouse buttons 9

courseware 17installing 17

D

default StudioTools product 29HP-UX 29

desktop 8Windows 8

Diags 14Windows 14

Windows_Custom 9.6 14disk space 5, 8

Windows 5, 8

E

error messages 51licensing log file (Windows) 51

exiting 47from StudioTools 47

F

FLEXlm 50FLEXLM_DIAGNOSTICS 50

floating licenses 19–21, 24–26, 49, 54–55

activate 24client setup 26definition 21definitions 20errors (Windows) 54–55overview 19setup with our installing

software 25troubleshooting (Windows) 49

G

graphics cards 6, 8, 38certified 8displaying properties of

(Windows) 8driver software 6, 8manufacturers 38option settings (Windows) 8set up 8

H

hardware ID (Host ID) 20definition 20

hardware locks 38, 43, 47, 49disconnected 47losing 47more about 38moving to another computer 43troubleshooting (Windows) 49

59 | Index

host IDs 54Windows 54

I

installation 12, 14, 17, 29, 34confirming 29courseware 17installing components 14setup type window (Windows) 14starting (Windows) 12uninstalling (Windows) 34

installing 12–14, 34choosing destination (Windows) 13compact (Windows) 14custom (Windows) 14default location (Windows) 13reinstalling 34renderer-only 14select components (Windows) 14StudioTools on Windows 12typical (Windows) 14upgrading (Windows) 12

installshield wizard 13destination location 13

InstallShield Wizard 14setup type window 14

Intellimouse 9interrupting 47

StudioTools 47

K

killing 47StudioTools application 47

L

license file 21definition 21

license server installation 2type of installation 2

licenses 20–22, 25, 50, 54–55errors (Windows) 54–55floating license definition 21

install 25log file (Windows) 50node-locked licenses definition 20serial number sample 22

licensing 19–20definitions 20overview 19

local installation 2type of installation 2

log file 50licensing errors (Windows) 50

M

Microsoft 9, 38information from 38Intellimouse 9

modifying 33StudioTools for Windows 33

mouse 9button configuration 9Microsoft 9simulating UNIX 9wheel mouse 9

N

node-locked licenses 19–20, 24activate 24definition 20definitions 20overview 19

O

Online Product Activation (OPA) 20definition 20

operating system 5, 8, 47Windows version 5, 8, 47

P

pathnames 48in Windows systems 48

60 | Index

performance 8, 30graphics (Windows) 8Windows 30

Product Configuration Wizard 20definition 20

product information 38graphics cards 38hardware locks 38Microsoft 38Web site 38

properties 8Windows desktop 8

Q

Qualification Charts 5, 7web site 5, 7

R

registry 47Windows 47

removing 33–34components of StudioTools

(Windows) 33StudioTools (Windows) 34

renderer-only installation 14resources 38

about graphics cards 38about hardware locks 38at Microsoft 38

resourcesWeb site 38

S

serial number 20–22activating software 21defined 20sample 22

server 21definition 21

setting 8color in Windows 8

setup type window 14in installation 14

software requirements 5, 8Windows 5, 8

space requirements 5, 8Windows 5, 8

speed 30improving in Windows 30

startup 47duration 47

StudioTools 5, 12–14, 29, 34, 47default location (Windows) 13default product (HP-UX) 29installing components

(Windows) 14reinstalling on Windows 34removing (Windows) 34repairing 34setting default product (HP-UX) 29uninstalling (Windows) 34upgrading (Windows) 12version (Windows) 34, 47Windows system requirements 5

StudioViewer 7system requirements 7

switching computers 43system configuration 5

how to determine 5

T

task manager 47in Windows 47

terminating StudioTools 47using Task Manager 47

types of installation 2license server 2local 2

U

UNIX 9mouse, simulating in Windows 9

upgrading 12StudioTools (Windows) 12

Index | 61

V

version 12, 34, 47StudioTools (Windows) 34, 47StudioTools, upgrading

(Windows) 12video resolution 8

Windows 8

W

Web site 38Windows 8–9, 12–14, 30, 34, 47–48

default location of StudioTools 13desktop properties 8

improving interactiveperformance 30

installing components 14installing StudioTools 12pathnames in 48registry 47reinstalling StudioTools 34renderer-only installation.6 14select components window 14simulating UNIX mouse 9uninstalling StudioTools 34

X

XMouse productivity tool 9

62 | Index