AUTHENTIC TECHNIQUES

TO DEVELOP

BUSINESS SKILLS

Dr. Dana Poklepovic

May 9, 2015

HOW WOULD YOU...?

STEP OUT

During the game and after it

• OBSERVATION: – Language used

– Body language

– Attitude, intention

– Strategies to convince one another

• FEEDBACK & REFLECTION • Who really won?

• What influencing technique did they use? Whose method was more effective?

• Did they make eye contact/ use their voice persuasively? Body language was friendly or intimidating?

• What was the role of the audience?

• What is the most important lesson that you’ve learnt?

LANGUAGE-SKILL INTEGRATION

• LEVEL: Intermediate

• OBJECTIVE: To round off a unit

• LANGUAGE INPUT: logical argument

• SKILL AWARENESS:

– Persuasive discourse: rapport, empathy, questions.

– Non verbal communication

– “Win Win” video & HBR “The 4 Essential Steps”

• FEEDBACK: Recording

• OUTPUT: Emotions

EARLY BIRD & SECOND MOUSE

“The early bird may get the worm,

but it’s the second mouse that gets the

cheese”

Teambuilding

Decision Making

Problem Solving

LANGUAGE -SKILL INTEGRATION

• LEVEL: Advanced

• OBJECTIVE: Introduce a new topic

• REVIEW & FEEDBACK

– Thought-provoking questions

• What kind of contributions did you make? Included?

• How did the team reach a decision?

• How did you deal with disagreement in the group?

• MIND MAP: “Team roles” (leader, follower, creative,

analytical, implementer)

REVIEW & FEEDBACK

• Reflect & draw conclusions

• Facilitate discussion

• Highlight positive features

– “You organized your ideas clearly and made effective

questions”

• Concrete suggestions for improvement

– “By increasing eye contact, you’ll build rapport and

trust”

• Communication effectiveness

WHAT IS OUR ROLE?

Give input

Prepare

Enable

Observe

Reflect

Feedback

CONCLUSIONS

• Experiential learning opportunity

• Add value:

• Goal

• Review & Feedback

• Trainer’s roles

http://thebusinessenglishconnection.wordpress.com

danapoklepovic@fibertel.com.ar

@danapokle