Security ISO 27001

Quality ISO 9001

MELBOURNE

ADELAIDE

PERTH

SYDNEY

BRISBANESUPPORT

LOCATIONS

AUCKLAND

WELLINGTON

Quick facts• Australia’s largest multi-vendor

hardware maintenance provider

• 29 year unbeaten track record in hardware maintenance and support

• ISO 9001 and ISO 27001 certified

• 2000+ customers across ANZ

• Support over 20,000 locations across ANZ

• 250,000+ hardware devices under support

• 500+ staff

• 150 hardware engineers

AUSTRALIA’S LARGEST HARDWARE MAINTENANCE PROVIDER

Interactive can make your life easier• One point of contact for Hardware Support on IBM, HP, Dell, SUN, Cisco, EMC,

Juniper, Riverbed, Huawei, Fortinet, Quantum, UPS devices and many others

• Free ‘Call Management’ of devices while under Vendor Warranty

• Pay by the month options – giving flexibility and ability to decommission devices with 30 days notice

• Continuous maintenance beyond initial term, meaning no more hassles managing multiple maintenance renewals and keeping track of maintenance expiry dates

• No End-of-Life for devices we support directly

100% parts guarantee

100% genuine parts

24x7x2 hour onsite SLA

24x7 Australian-based Service Desk

10 minute rapid phone response from your dedicated engineer

Premium service with a 96% first call resolution

98% SLA achievement

Dedicated engineers (primary/secondary) who are vendor certified and know your environment

Pre-agreed pricing for future device additions

KEY DIFFERENTIATORS

2,000 customers

25,000 300,000 150locations supported

devicesengineers

Cloud & Managed ServicesInteractive also provides an extensive range of flexible public and private cloud solutions, from highly scalable automated and orchestrated shared services, through to tailored solutions for the most security sensitive and compliance regulated environments. Our services can be fully managed or self-managed depending on business requirements. Our on-boarding services provide a low risk, end-to-end solution to take organisations to the Cloud, with hardware maintenance billing options to support your migration and transformation.

Ask us for a simple 1 page Cloud Quote for your business.

CLOUD PAAS

A secure, scalable platform with automated infrastructure and rapid provisioning

CLOUD IAAS

Enterprise grade IaaS without the associated costs, overhead and risk

DISASTER RECOVERY

Comprehensive Disaster Recovery as a service

NETWORK & SECURITY COMPLIANCE

Highly secure network connectivity with flexible options

IBM MID-RANGE OPS SUPPORT

OS level monitoring, patching and optimisation for IBM power systems

SOFTWARE DEVELOPMENT

Empowering organisations to achieve more through software

CLOUD SERVER

Multi-tenant processing and memory with infinitely expandable resources

CLOUD STORAGE

Multi-tenant, scalable storage supported by a dedicated team

CLOUD BACKUP

Licenced Commvault® backup, archiving and recovery

HOSTED EXCHANGE

When you need additional mailboxes, it’s simple to deploy

HOSTED DATABASE

Choose from multiple service packages with SLAs best suited to your requirements

ENTERPRISE MONITORING

Enterprise-level ICT monitoring of networks, servers, environmental systems & applications

For more information, speak to your Interactive account representative or call 1300 INTERACTIVE www.interactive.com.au

Beyond Premium MaintenanceLeveraging our heritage of delivering outstanding technical support, Interactive can provide you with a range of IT Professional Services to drive your business forward and maximize growth opportunities.

Cisco SupportTalk to us about the benefits of Cisco+Interactive and how you can take advantage of:

• Our Gold Partner status

• PSS (Partner Support Service) Certified

• Over 10 years Cisco Support experience

• >190 internal Cisco Certifications including: 5 CCIE’s, CCIP, CCNP, CCNA, CCNA-V, CCNP-V, CCDP,

CCDA, CQS-CFS, CCIE-R/S

• One invoice for all your maintenance needs

OnAlertReal-time monitoring for IT devices already under maintenance with Interactive

AuditInventory management of IT Server, Storage and Network infrastructure

Lift ‘n’ ShiftRelocation between data centres and/or corporate offices of IT Server, Storage and Network infrastructure

Installations and UpgradesUpgrades of hardware and firmware