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AUSTIN TODDAUSTINMJTODD@GMAIL.COM || (252)814-5630

RALEIGH, NC 27609

Versatile professional with experience supporting marketing and solutions delivery efforts. Post-graduate experience focused on supporting the growth of Hyster-Yale Group, Glacial Gaming, and Bell

and Howell by offering solutions that delight and excite both internal and external customers.

WORK HISTORYBell and Howell September 2016-PresentCustomer Service Representative and Manager of USPS Orders || Durham, NC

Assisting an assortment of customers from all over the world with various different tasks and providing them with the top-of-the-line customer service in the process

Strong focus on first impressions and setting a positive tone to the call since I am likely to be the first voice a caller has heard in association to Bell and Howell

Following up with several customers from all around the world and coordinating with people all over the Bell and Howell office building to ensure the customer receives the best service possible

Solving the customer’s unpredictable problems on the spot and providing them with precise feedback as to how to move forward

Glacial Gaming August 2016-October 2016Manager of Social Media and Marketing || Raleigh, NC

Produced and implemented several PR plans to propel the growth and success of the professional eSports organization

Led the successful launch of the official Glacial Gaming website which has generated online traffic from all over the world

Managed and grew the social media accounts used by Glacial Gaming including Twitter, and Facebook

Reached out to potential sponsors and investors on a daily basis to expand the organization Secured two sponsorship deals with custom controller designers to outfit our sponsored players

with their own fully customized gear

Hyster-Yale Group May 2016-September 2016Aftermarket Solutions and Marketing Departments || Greenville, NC

Supported software development & improvement projects by providing first-hand UX design and SQL experience such as software testing, wireframe mockups, storyboarding, and information hierarchies.

Assisted marketing team in content creation to spread awareness for new products, specifically PowerPoint presentations, print media, and videos

Experience working with multiple internal and external marketing efforts to progress an agile method of content creation

For maximum content contributions, specialized in numerous systems and trained others through face-to-face, written, and video tutorials

Designed the marketing style sheet for a mobile application that the company successfully released to thousands of users

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Online and Local Marketing Experience December 2014-May 2016Tournament Organizer || Wilmington, NC

Created a recognizable, independent, and popular gaming-related brand known as “Shoreside” through various platforms of social media and well-targeted online and local promotion

Grew the Wilmington, NC Super Smash Bros. Melee scene from 1 person to 170+ people in just 1 year

Organized, marketed, and hosted monthly multi-event tournaments with 150+ entrants including those whom I inspired to travel to my tournament from out-of-state

Self-taught experience in Photoshop to help spread awareness of these events

Chick-Fil-A July 2012-April 2016Cashier/Kitchen Staff || Wilmington, NC/Greenville, NC/Winterville, NC

Communicated effectively with customers and provided the best customer service possible Showed leadership initiative and a driven work ethic to learn by always seeking out critical

feedback Was selected to attend a leadership training program in order better disciple fellow coworkers Was elected as employee of the month out of 85+ employees within the first few months of

working at the Wilmington location

EDUCATION University of North Carolina Wilmington

May 2016 Bachelor of Arts Degree in Communication Studies

Related Coursework: Integrated Marketing Communication, Interpersonal Communication, Video and Audio Production, Public Relations, Strategic Writing, and Qualitative & Quantitative Research Methods

RELEVANT SKILLS Experience managing numerous social media accounts that post content to thousands of online

users Thorough experience in marketing using social media platforms such as Facebook, Twitter,

Reddit, and Instagram Years of experience in customer service, local leadership, content creation, and marketing Driven, self-starting work ethic Consistently works well and communicates efficiently in fast-paced environments