aurora living 2016 residents guide

AuroraLiving

tOWN Of AuRORA

2016RESIDENT’S

GUIDE

www.aurora.ca100 John West Way, Aurora, Ontario L4G 6J1

Phone: 905-727-1375 | Email: [email protected]

THIS GUIDE IS AVAILABLE IN ALTERNATE FORMATBY REQUEST

See our

2015AnnualReport

inside!

New!

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from 3 years to Adult:Contemporary, Hip Hop,

ap & more...

& Parent Viewing Areas

I.S.T.D., C.D.T.A. & P.A.E.C.

• Aurora: 905-726-1241 | 19–305 Industrial Parkway S.

• Newmarket: 905-836-4939 | 28–17665 Leslie St.

• Stouffville: 905-640-6082 | 1–30 Innovator Ave.

[email protected]

DanceBirthday Parties!Birthday

arties!

Teaching Families to Dance & Building Careers Since 1986.

Celebrating over 30 Y

Birthday

ward Winning Studio CelebratingCelebrating

[email protected] 905-727-1961 SusanCowen.com

Move?Planninga Move?Call the Cowen Team

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facebook.com/CowenSalesReps

* Sales Representatives

“Raising the Bar”Independently Owned andOperated.HallmarkYorkGroupRealty Ltd., Brokerage

Geoffrey [email protected]

John AbelDeputy Mayor and Councillor905-727-3123 ext. [email protected]

Sandra HumfryesCouncillor905-727-3123 ext. [email protected]

Michael thompsonCouncillor905-727-3123 ext. [email protected]

Jeff thomCouncillor905-727-3123 ext. [email protected]

Wendy GaertnerCouncillor905-727-3123 ext. [email protected]

Harold kimCouncillor905-727-3123 ext. [email protected]

tom MrakasCouncillor905-727-3123 ext. [email protected]

Paul PirriCouncillor905-727-3123 ext. [email protected]

The Town of Aurora’s municipal government is composed of the Mayor and eight Councillors at large, with the Mayor also representing the Town at the regional level of government.

The Mayor and Council are dedicated to serving the residents and businesses of The Town of Aurora responsively and effectively through leadership and legislative action for the present and future well-being of the community.

Please note, except for the Mayor, Councillors are part-time and most hold other full-time jobs. They can be reached via voicemail at the phone numbers listed below or by email. Alternatively, residents may contact the Executive Assistant to the Mayor at 905-726-4741.

To send a message to the Mayor and all Councillors, please email [email protected]

2014 to 2018town of Aurora Council

Greetings from the Mayor

Sincerely,

Mayor Geoffrey Dawe

Welcome to the 2016 Aurora Living Resident’s Guide! On behalf of Aurora Town Council, I am pleased to present this convenient reference guide to our community. Whether you are a long-standing resident of Aurora or new to our Town, you will fi nd a variety of useful information on community programs and services.

This guide is organized in an “A to Z” format, which makes it easy to fi nd the local information you need. These pages contain a range of information such as contact details for Town departments, waste and recycling guidelines, a special events calendar and more!

New this year, the Town is distributing our 2015 Annual Report within this publication. Flip to the middle section of the guide for an 8-page summary of our Town’s priorities and achievements.

Stay connected with the Town. Don’t miss our new Get Involved section on page 9. It provides options on how you can be informed about upcoming Town initiatives and ways to provide input on our programs and services.

Please visit our website at www.aurora.ca for more information on The Town of Aurora.

Wishing our community a healthy and prosperous 2016!

To send a message to the Mayor and all Councillors,

!

4 • Aurora Living • Resident’s Guide 2016

SAVEUP TO

INSTA

NTLY SAVE 10%

25%


Mayor Geoffrey Dawe

Mayor’s OfficeServices

Meet with Mayor DaweMayor Dawe is pleased to take requests for meetings with interested individuals or groups. If you would like to schedule a meeting with the Mayor, please contact the Executive Assistant to the Mayor at 905-726-4741 or [email protected]

Offi cial Greetings and Congratulatory MessagesThe Mayor will send greetings for 70th, 80th, 90th and 100th birthdays; 50th, 60th and 70th wedding anniversaries and other signifi cant special milestones. Congratulatory messages from the Mayor are available to various organizations.

business Grand Openings and CelebrationsThe Mayor is happy to attend the offi cial opening of your business and present you with a Certifi cate of Welcome.

ProclamationsThe Mayor will issue proclamations for special occasions or events fornon-profi t community groups and organizations.

town PinsMunicipal lapel pins with the offi cial Town of Aurora logo are available in limited quantities. The Mayor’s Offi ce will entertain requests for pins for organizations or individuals to distribute at functions that are of a provincial, national or international nature.

StAtutORYHOLIDAYS2016

If you are interested in keeping up with the Mayor, see his schedule of meetings and events atwww.aurora.ca/mayorschedule or follow himon Twitter @GeoffDaweAurora

For more information, please contactthe Executive Assistant to the Mayorat 905-726-4741 or [email protected]

Aurora Town Hall will close for the following statutory holidays in 2016.

For holiday service schedules related to waste collection, recreational programs and other facility hours of operation, please visit our website or consult the Town’s Notice Board Holiday Service Schedule, published on page 2 of The Auroran newspaper. Closure information is posted the week before the holiday.

DAtE ObSERVAtION

Friday, January 1 New Year’s DayMonday, February 15 Family DayFriday, March 25 Good FridayMonday, May 23 Victoria DayFriday, July 1 Canada DayMonday, August 1 Civic HolidayMonday, September 5 Labour DayMonday, October 10 Thanksgiving Day

For Christmas Day, Boxing Day and New Year’s Day hours of operation, please visit www.aurora.ca or call Access Aurora at 905-727-1375.

As always, the Town will provide essential and emergency services. For Town-related emergency situations, please call 905-727-1375 or905-727-3123 and follow the voice prompts.

FOR ALL OTHER EMERGENCIES, CALL 9-1-1.

If you are interested in keeping up with the Mayor,

!

Resident’s Guide 2016 • Aurora Living • 7

Contact The Town of Aurora __ 8

About The Town of Aurora ____ 9

Departments ______________ 10

Community Directory _______ 52

Frequently Called Numbers __ 53

AURORA FROM A TO Z

Accessibility _________________12

Additions ___________________33

Adult Recreational Programs _____12

Agendas and Minutes __________16

Animal Control _______________12

Animal Licences ______________23

Appliance Pickup _____________47

Aquatics ___________________12

Arenas ____________________13

Attractions __________________13

Basement Apartments __________34

Basketball Courts _____________14

Birth Registration _____________14

Blood Donor Clinics ___________14

Blue Box Recycling ____________44

Building Inspections ___________14

Building Permits ______________33

Bulky Item Recycling ___________47

Buses _____________________43

Business Information __________14

Bylaws and Enforcement ________14

Camp Programs ______________15

Chamber of Commerce _________14

Child Care __________________15

Children’s Recreational Programs __15

Chimneys___________________33

Club Aurora Fitness Centre ______21

Community Centres ___________19

Community Recognition Awards __16

Composting _________________44

Construction Waste ___________45

Council and Committees ________16

Crossing Guards ______________17

Decks/Porches _______________33

Demolition __________________33

Development Charges __________17

Digging ____________________17

Disabled ___________________12

Dog Licences ________________23

Dog Park ___________________12

Education __________________17

Elections ___________________18

Electronic Equipment Recycling ___47

Emergency Preparedness ________18

Emergency Services ___________18

Employment _________________18

Environmental Initiatives ________19

Events _____________________50

Excavation __________________34

Facilities ___________________19

Farmers’ Market ______________20

Fines and Tickets _____________24

Finished Basements ___________34

Fire Services _________________20

Fireplaces __________________33

Fireworks ___________________21

Fitness _____________________21

Food Bank __________________22

Garages ____________________34

Garden Sheds _______________34

Garbage and Recycling Collection _44

Grants _____________________22

Green Bin Composting _________44

Hazardous Waste _____________45

Health Services _______________22

Heritage ___________________22

Hockey ____________________13

Hot Tubs/Whirlpools ___________34

Hydro _____________________22

Illegal Dumping ______________22

Jobs ______________________18

Lawn Watering _______________48

Library _____________________22

Licences ____________________23

Maps ______________________23

Marriage Licences ____________23

Mayor and Council ____________4

Meetings ___________________16

Merchandise ________________24

Metal Item Recycling __________47

Museum ___________________24

Notice Board ________________24

Offi cial Plan _________________24

Outdoor Ice Skating ___________24

Parking ____________________24

Parks ______________________33

Permits ____________________33

Pet Licences _________________23

Playgrounds _________________35

Plumbing/Septic ______________34

Police Services _______________35

Ponds _____________________35

Pools ______________________12

Pre-School Programs___________35

Program Guide _______________35

Property Standards ____________35

Property Taxes _______________41

Public Skating _______________37

Public Transit ________________43

Racquet Sports _______________41

Recreation __________________35

Recycling ___________________44

Renovations and Additions ______38

Rental Facilities ______________19

Repairs ____________________36

Report a Problem _____________36

Roads _____________________38

Road Closure Permit ___________34

Road Occupancy Permit ________34

Scholarships _________________39

Schools/School Boards _________17

Seniors ____________________39

Sewers ____________________39

Signs ______________________34

Skateboard/BMX Facilities _______39

Skating (Indoor) ______________13

Skating (Outdoor) _____________24

Smoking ___________________40

Snow Removal _______________40

Splash Pads _________________40

Sports Fields ________________41

Squash ____________________41

Swimming __________________12

Swimming Pool Enclosures ______34

Street Signs/Street Lights _______41

Street Sweeping ______________41

Subdivision Assumptionof Services __________________41

Taxes ______________________41

Tennis Courts ________________42

Tobogganing ________________43

Town Hall __________________43

Traffi c Signals ________________43

Trails ______________________43

Transit _____________________43

Trees ______________________44

Volunteer ___________________44

Waste/Recycling ______________44

Water Bills __________________47

Water Service Requests _________48

Water Supply ________________48

Water Use (Outdoor) __________48

Water/Wastewater Emergencies___48

Weddings __________________48

Winter Street and Sidewalk Maintenance ________________40

Yard Waste _________________45

Youth Programs ______________48

Zoning_____________________49

What’sInside

AURORA TOWN HALL100JohnWestWay•P.O.Box1000•Aurora,Ontario•L4G6J1

Hours: Monday to Friday, 8 a.m. to 5 p.m. (excluding statutory holidays)

Phone:

Access Aurora ____________________________________ 905-727-1375

24-hour automated hotline ___________________________ 905-727-3123

Teletypewriter (TTY) ________________________________ 905-726-4766

Fax: 905-726-4732

* [email protected]

8 www.aurora.ca

Discover the newAurora family Leisure Complex!The Town of Aurora recently renovated and re-opened the Aurora Family Leisure Complex located at 135 Industrial Parkway North. New features include:• Club Aurora featuring a new fi tness room, cycle fi t room, running track and group fi tness studio• “The Loft” space for youth with new youth programs and events• Rock climbing walls for ages 6 and older• A permanent skate park• A gourmet teaching kitchen• A state-of-the art gymnasium featuring archery, basketball, ultimate frisbee and more!

Contact the town of Aurora

Departments:Access Aurora ___________________________________905-727-1375

Administration/Offi ce of the CAO ________________ 905-727-3123 ext. 4740

Building Services ___________________________ 905-727-3123 ext. 4388

Bylaw Services _____________________________ 905-727-3123 ext. 4751

Corporate & Financial Services __________________ 905-727-3123 ext. 4151

Corporate Communications ____________________ 905-727-3123 ext. 4740

Economic Development _______________________ 905-727-3123 ext. 4742

Human Resources ___________________________ 905-727-3123 ext. 4362

Infrastructure & Environmental Services ___________ 905-727-3123 ext. 4370

Legal & Legislative Services ____________________ 905-727-3123 ext. 4248

Offi ce of the Mayor _________________________ 905-727-3123 ext. 4741

Parks & Recreation Services ____________________ 905-727-3123 ext. 4753

Planning & Development Services _______________ 905-727-3123 ext. 4226

Facilities:AURORA PUBLIC LIBRARY •15145YongeStreet|905-727-9494

AURORA TOWN HALL •100JohnWestWay|905-727-1375

OPERATIONS YARD•9ScanlonCourt|905-727-3123ext.3443

PARKS YARD•9ScanlonCourt|905-727-3123ext.3223

Recreation Centres:AURORA COMMUNITY CENTRE •

1CommunityCentreLane|905-841-2371

AURORA FAMILY LEISURE COMPLEX •

135IndustrialParkwayNorth|905-841-7529

AURORA SENIORS’ CENTRE • 90JohnWestWay|905-726-4767

STRONACH AURORA RECREATION COMPLEX •

1400WellingtonStreetEast|905-726-4770

Stronach Aurora Recreation Complex

Aurora TownHall

AuroraSeniors’ Centre

ParksYard

Operations Yard

Aurora Public Library

AuroraFamilyLeisureComplex

AuroraCommunity Centre

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Future Joint Operations Centre


future Joint Operations Centre

The Town of Aurora’s future Joint Operations Centre (JOC) is currently under construction at 229 Industrial Parkway North. The Joint Operations Centre will support the operations

and maintenance functions of the Town including roads, water and wastewater, parks, facilities and vehicle fl eet. The Joint Operations Centre is targeting LEED Certifi cation

through many green design features which decrease energy consumption andgreenhouse gas emissions. The JOC will replace the Operations Yard and

Parks Yard located at 9 Scanlon Court. For more information,please visit www.aurora.ca/JOC

Access Aurora,our Customer Service teamThe Town of Aurora is committed to providing quality customer service to residents and businesses. Service is provided by phone, in-person or by email.The following information and requests are offered through Access Aurora:• Paytaxesorwaterbills• Reportproblemswithtrafficsignals,signsorroads• Purchaseacatordoglicence• Payparkingtickets• Obtainrecreationinformation• Inquireaboutwasteandrecyclingpick-up• Confirmspecialeventinformation• Pick-upaTownpublication• Applyforamarriagelicence

To contact Access Aurora, please call 905-727-1375, email [email protected],or visit Aurora Town Hall, 1st fl oor, located at 100 John West Way.

Get Involved!OnlineThe Town maintains several online communications channels to allow residents to interact with us. Like us on Facebook, follow us on Twitter, visit our website and explore, view our videos on YouTube, report a concern or ask a question on our PingStreet App and check out employment opportunities on LinkedIn. The Town of Aurora wants you to get involved in your community and interact with us!

Aurora Matters NewsletterThe Town distributes a monthly e-newsletter to keep residents informed of events and what’s happening in Town. The newsletter is available by subscription. To subscribe, visit www.aurora.ca/auroramatters

In-personGet involved in our community the good old-fashioned way! Throughout the year, the Town of Aurora offers public engagement opportunities at public meetings, public open houses, events and more. This is a great opportunity to meet Town staff and members of Aurora Town Council. The Town of Aurora also encourages residents to apply to become a member of one of our committees or boards.

About the town of AuroraThe Town of Aurora is a fast-growing community, with a small-town atmosphere located in the heart of the Greater Toronto Area (GTA). Aurora has a diverse economy, well-educated and skilled workforce, excellent transportation connections and is home to large corporations such as Magna, State Farm and the York Regional Police headquarters.

Aurora is a strong supporter of healthy and active lifestyles for residents of all ages. We have up-to-date, multi-use recreational facilities and a variety of programs, playing fi elds, parks and trails. The newly-renovated Aurora Family Leisure Complex features an updated Club Aurora fi tness area with an indoor walking track, new program rooms, a climbing wall and a new gymnasium. Aurora has over 46 parks encompassing more than 700 acres. We also have an extensive trail system with approximately 57 kilometers for joggers, hikers and skiers to enjoy!

Aurora has an active downtown core with several shopping options, whether it be specialty items or services you’re looking for or simply grabbing a bite to eat. Aurora is also a multi-faith community with direct access to several places of worship.

Looking for something to do with the family? The Town has many planned special events throughout the year to keep our residents and visitors entertained. Don’t miss events such as Aurora’s Easter Egg Hunt, Haunted Forest and Concerts in the Park!

There is so much to do and see in Aurora. Discover the beautiful scenery, extensive parks and trails systems and picturesque community. It is one of the most ideal places in York Region to live, work and play!

bragging Rights!Be proud, Aurora. Here is a smallselection of reasons we can celebrate 2015…

• AccordingtoMoneySense Magazine’s 2015 “Best Places to Live” survey, Aurora is one of Canada’s most desirable communities. Ranking in the top 30 out of 209 communities, Aurora’s ranking is based on climate, prosperity, access to healthcare, home affordability, low crime rates and lifestyle.• TheTownofAurora’sHauntedForesteventwasnamedoneofOntario’s Top 100 Events from Festivals & Events Ontario.• TheTownofAurorawasselectedasahostcommunityforthe 2015 Pan Am Torch Relay.• AspartoftheCanadian Tire Jump Start Program, 93 children in Aurora were given the opportunity to participate in sports.• Over750enthusiasticvolunteersparticipatedintheTown’sannual Clean-Up Day and collected more than 1.25 tonnes of litter throughout 60 locations across Aurora.• Aurorawasselectedasoneof140 communities across Canada to receive a grant for a Friendship Tulip Garden.• DuringEarthHourinMarch2015,Aurora residents reduced power consumption by 7.8 per cent, representing a total savings of 4.2 megawatts, the highest amount of savings compared with other municipalities powered by PowerStream.• Atourelectronicwasteandrecyclingevent, The Town of Aurora collected more than 11,000 lbs of e-waste, and 500 lbs of clothing. Thank you to everyone who helped us divert from landfi ll and reuse and recycle!

Events, programs and services …available on your mobile device!Don’t have a social media account? No problem.The Town of Aurora’s PingStreet app allows you to learn about Town events, programs and services on your handheld device. The PingStreet app is compatible with Apple, Android, BlackBerry and Windows Mobile devices, available for download from your App Store.

see our

2015AnnualReport

on page 25

To readmore


Administration departmentThe Administration department is comprised of three divisions: Offi ce of the CAO, Corporate Communications and Human Resources.

The department is responsible for providing administrative services to three primary groups – Council, staff and the public. The responsibilities of the department include overseeing municipal operations, providing professional corporate communications and corporate recruiting services and ensuring Council’s priorities and strategic directions are achieved.

8 www.aurora.ca/administration

Building & Bylaw Services departmentThe Building & Bylaw Services department encompasses both a Building Services division and a Bylaw Services division.

The Building Services division’s mandate is to ensure a healthy and safe environment in the buildings where we live, work and play. This division reviews building permit applications and conducts on-site inspections for construction projects within The Town of Aurora in accordance with the Ontario Building Code Act, The Town of Aurora’s Zoning Bylaw and other applicable legislation. This division is responsible for ensuring minimum building standards are achieved for new buildings, additions and renovations with regards to public health and safety, structural suffi ciency, fi re protection, energy conservation, accessibility and water and sewage protection. Further, they provide zoning feedback and interpretations on development applications such as draft plans of subdivisions, site plan applications, land severances and minor variances. Other administrative functions include the issuance and inspection of building permits.

The Bylaw Services division promotes health, safety and a harmonious community through the investigation and resolution of bylaw complaints. Some of the core operational functions of this division include animal licensing and control, parking control, property standards, business licensing and mobile vendor licensing.

8 www.aurora.ca/buildingbylaw

Corporate & Financial Services departmentThe Corporate & Financial Services department is responsible for serving both the internal and supportive needs of the Town’s administration, as well as the external needs of our stakeholders in the core areas of information technology and fi nancial services. In doing so, the Corporate & Financial Services department is also charged with fulfi lling the statutory roles of the Municipal Treasurer as set out in the Municipal Act of Ontario.

The department serves ratepayers, the public, employees, vendors and various government ministries and agencies. Among the services provided are the issuance and collection of tax and water bills, the dissemination of general fi nancial information and statutory and accountability reporting.

8 www.aurora.ca/corporatefi nancial

DepartmentsDon’t forget to visit each department’s webpage for more information, as well as videos from our Executive Leadership Team!

VisionTo be respected leaders in municipal government, seeking innovative approaches and effective solutions that meet community expectations.

MissionA professional and resilient organization dedicated to providing high quality service and better understanding the needs of our community.

ValuesThe Town of Aurora values the following:

Acting with honesty and integrity while serving our community •and each other

Providing a positive work environment that promotes employee •health and well-being

Recognizing and respecting the diversity of our community and •workforce

Protecting and enhancing the natural environment•

Valuing the cultural heritage and history of our community•

Contributing to the economic vitality of our community•

Infrastructure & Environmental Services departmentThe Infrastructure & Environmental Services department is responsible for the planning, construction, operation and maintenance of the following infrastructure and services: engineering services, operations services (roads, waste and recycling, water and sewer management) as well as facilities, property and fl eet services.

This encompasses the management of our roads and sidewalks, stormwater management, traffi c management, water supply, streetlight maintenance, wastewater collection, solid waste collection and recycling. There are also several important partnerships that support these services including the Regional Municipality of York, the Lake Simcoe Region Conservation Authority and the Toronto and Region Conservation Authority. These partnerships ensure that these services are delivered effectively and reliably to the community.

8 www.aurora.ca/IES

Legal & Legislative Services departmentThe Legal & Legislative Services department provides its services and support to clients through three organizational divisions: Legal Services, Legislative Services and Procurement Services.

Legal Services provides a broad range of services to The Town of Aurora, its elected Council and appointed Committees, as well as the Chief Administrative Offi cer, the Executive Leadership Team and staff. Its primary function is to provide legal advice and opinions, interpret legislation, review agreements and offer litigation representation and management. The areas of law primarily practiced in the department are planning and development, real estate, administrative, civil litigation, general municipal, contract, computer and information technology, dispute resolution and procurement. Legal Services also serves to protect and defend the Town’s interests in litigation and administrative law matters by attending hearings, dispute resolution sessions and other proceedings before the courts and tribunals, including the Ontario Municipal Board. The department conducts legal research and prepares legal opinions pertaining to the municipality’s rights, duties, powers and obligations pursuant to provincial and federal legislation, its own bylaws and policies, as well as pertinent case law. Please note that we do not provide legal services or advice to the public.If you are looking for a lawyer, you may contact the Law Society of Upper Canada’s Law Society Referral Service (LSRS) at 1-800-268-8326 orwww.lawsocietyreferralservice.ca and they will refer you to a lawyer orlicensed paralegal who practices law in the area of your concern.

!

Legislative Services provides a number of services across the corporation including corporate insurance and risk management, corporate records management and Freedom of Information Requests (FOI) under the Municipal Freedom of Information and Protection of Privacy Act. In addition, Legislative Services provides support to Council and its Committees.

Procurement Services is responsible for providing effective procurement of goods and services using competitive bid and proposal processes to ensure that the Corporation obtains the best value for its purchases, combined with fair and equitable access to all providers of goods and services, in accordance with The Town of Aurora’s Procurement Bylaw.

8 www.aurora.ca/legallegislative

Office of the MayorThe Mayor’s Office provides a number of official administrative services to residents, including:

• Mayoralattendanceattheofficialgrandopeningofnewbusinesses or other ceremonial events

• Officialgreetingsandcongratulatorymessagesfor70th, 80th, 90th and 100th birthdays, 50th, 60th and 70th wedding anniversaries and other significant milestones of Aurora residents

• Issuingproclamationsforspecialoccasionsoreventsfornon-profit community groups or organizations

For more information about the Office of the Mayor, please refer to page 6.

8 www.aurora.ca/mayor

Parks & Recreation Services departmentThe Parks & Recreation Services department is responsible for the planning, development, general/financial management and administration of parks, recreation and culture in Aurora.

This department oversees the planning, construction and maintenance of parks, as well as the development and delivery of community and heritage programs to enhance and improve the quality of life of Aurora residents through participation in recreation programs and use of recreation facilities and green spaces.

The Parks & Recreation Services department provides essential public services, which ensure a high quality of natural and urban environments and promote a healthy, satisfying lifestyle for all Aurora citizens. Parks and open spaces, recreational facilities, sports, fitness, creative and social programs are all managed with the aim of encouraging the greatest possible public participation in fitness and leisure.

This department delivers a wide range of programs and services through five divisional areas:

• Parks&RecreationServicesadministration

• Parks,openspacesandtrails

• Recreationalprogrammingandcommunitydevelopmentinitiatives

• Businesssupportservices

• Culturalservices

8 www.aurora.ca/parksrecreation

Planning & Development Services departmentThe Planning & Development Services department provides its activities and support to clients through three divisions:

1. Development Planning (includes Development Engineering and Committee of Adjustment)

2. Long-range and Strategic Planning (includes Policy Planning, Economic Development, Environmental Initiatives and Geographic Information Systems (GIS))

3. Heritage Planning

Planning & Development Services manages the growth and physical form of the Town through the land use planning process. Land use planning enables the Town to establish goals and objectives for future growth and development. Through this process, interests and objectives of individual property owners are balanced with the greater interests and objectives of the Town. Planning staff provide professional planning advice to Council, other departments, the public and Council-endorsed committees on a variety of policy and procedural issues and Planning Act applications.

The Planning & Development Services department’s activities relate to long-range strategic planning and development review; formulation of plans, policies and guidelines on growth management; land use; development; heritage planning; urban design and the processing and evaluation of development applications. The department also conducts research, data collection, analysis and monitoring of land use, planning policy and growth management matters.

8 www.aurora.ca/planningdevelopment

Aurora Town Hall



Aurorafrom A to Z

A AccessibilityThe Town of Aurora is committed to providing those with disabilities equal access to Town services. The Town of Aurora respects the core principles of independence, dignity, integration

and equal opportunity and makes reasonable efforts to ensure that it provides accessible customer service to residents with various types of disabilities.

The Town employs a full-time Accessibility Advisor to help plan and implement changes to ensure compliance with the Accessibility for Ontarians with Disabilities Act (AODA).

In addition, the Town’s Accessibility Advisory Committee (AAC) advises Aurora Town Council in the preparation, implementation and effectiveness of its Accessibility Plan. The AAC also provides a forum for persons with disabilities to raise issues and concerns and provides advice and guidance to Town Council concerning policies, practices, services and programs related to accessibility matters.

Access Aurora

( 905-727-3123 ext. 4212

* [email protected] 8 www.aurora.ca/accessibility

Additions – See page 33 (Permits)

Adult Recreational ProgramsThe Parks & Recreation Services department provides adults with the opportunity to explore recreation within the Town and the great facilities it provides. Municipal programs provide opportunities for leisure activities at an affordable cost. Adult programs encompass dance, sports, arts and cultural activities, with new and innovative programs being added on a regular basis.

Services are provided in a variety of ways. In some activities, the entire program is organized and supervised by the Town. Other programs are jointly offered and led by local professionals who are specialists in their fi eld.

To explore current adult recreational programs, please refer to the Parks & Recreation Program Guide, available online or at all Town facilities.

Town of Aurora Parks & Recreation Services department

( 905-841-PLAY (905-841-7529) 8 www.aurora.ca/adultprograms

Agendas and Minutes – See page 16 (Council and Committees)

Animal ControlPet Owner Reminders

The Town of Aurora’s Animal Control Bylaw has a number of provisions pertaining to licensing pets, removal of pet waste and keeping control of animals in public for the safety of our community and pets.

As a friendly reminder to all pet owners, please ensure:

• Yourpet’slicenceisup-to-date• Thelicencetagisattachedtoyourpet’scollar• Allpetwasteispicked-upanddisposedofproperly• Dogsareleashedatalltimes,unlessonyourpropertyoratCanineCommons, our leash-free park at 315 Industrial Parkway North• Catsonlyroamfreeonyourproperty

Report any concerns about domestic animals including lost, neglected or mistreated pets to the OSPCA.

Control and care of your pets is essential to avoid animal bites or potential attacks on people or other animals. All of these provisions are part of the Town’s Animal Control By-law #5642-14. Failure to comply with the Town’s bylaws can result in fi nes.

Pet Licences – See page 23 (Licences)

Dog Park

The Town of Aurora’s Canine Commons is a leash-free dog park, located at315 Industrial Parkway North.

Animal Control

The York Region branch of the Ontario Society for the Prevention of Cruelty for Animals (OSPCA) is responsible for enforcing The Town of Aurora’s Animal Control Bylaw and operates the municipality’s animal shelter. The OSPCA devotes considerable time and care to fi nding homes for lost or abandoned animals and to reunite lost animals with their owners.

OSPCA, York Region Branch Town of Aurora Bylaw Services

( 905-898-7122 ext. 319 ( 905-727-3123 ext. 4751

* [email protected] * [email protected]

8 www.ontariospca.ca 8 www.aurora.ca/bylaws

Animal Licences – See page 23 (Licences)

Aquatics The Town of Aurora’s comprehensive aquatics programs offer something for everyone, including registered lessons, leadership courses, leisure swim and aqua fi tness classes. Aquatics programs are offered at both the Aurora Family Leisure Complex and at the Stronach Aurora Recreation Complex.

To explore current aquatics programs and schedules, please refer to the Parks & Recreation Program Guide, available online or at all Town facilities.

Watch throughout the year for free swim events, often offered in co-ordination with our special events, as well as April Pools Day and our Annual Water Games!


( 905-726-4770 8 www.aurora.ca/aquatics

Swimming schedules and more … on your mobile device!Get the latest swimming, shinny and public skating schedules on your handheld device with The Town of Aurora’s PingStreet app. The PingStreet app is compatible with Apple, Android, BlackBerry and Windows Mobile devices, available for download from your App Store.

Celebrateyour birthdayin the pool!Enjoy one-hour in the teaching pool and leisure pool with water slide, plus access to a party room! Email [email protected] for more information.

April Pools DayApril Pools Day is a fun swim event held every year in April at the Stronach Aurora Recreation Complex. There will be aquatics games and prizes for participants! Proceeds from the event will be donated to the Lifesaving Society’s drowning prevention campaign.


Appliance Pickup – See page 47 (Waste/Recycling)

ArenasThe Town of Aurora offers public skating and shinny hockey at various times throughout the week. All recreational public skating and shinny hockey takes place at the Stronach Aurora Recreation Complex. The Ontario Recreation Facilities Association and The Town of Aurora recommend wearing a helmet and glove protection while on the ice surface. For prices and schedules, please refer to the Parks & Recreation Program Guide or visit our website.


( 905-726-4770 8 www.aurora.ca/arenaprograms

AttractionsThe Town of Aurora’s exceptional culture and sense of community are shaped by the many people, cultures and unique backgrounds in our town. Aurora continues to maintain its small-town charm, while balancing the amenities of a larger urban centre. The Town of Aurora features quality shopping, museums, art galleries, cultural heritage sites and indoor and outdoor theatres. To find out more about local attractions, please explore our website or consult York Scene.

Town of Aurora York Scene

Parks & Recreation Services department 8 www.yorkscene.com

( 905-726-4770

Public skatingfor the whole familyEnjoy an entire season of familyfun! Purchase a family pass to enjoyunlimited public skating. For moreinformation or to sign-up, please visitthe Stronach Aurora Recreation Complex.

Concerts in the Park


Basement Apartments – See page 34 (Permits)

Basketball CourtsBasketball courts in The Town of Aurora are either full-court double net facilities or half-court single net facilities. Please note: Basketball

courts are not lit for night time use.

Basketball courts can be found in the following park locations:

HALf-COuRt(S)

fuLL-COuRt(S) LOCAtION

Ada Johnson Park 2 60 Hartwell Way

Atkinson Park 1 46 Twelve Oaks Drive

Chapman Park 1 47 McMaster Avenue

Confederation Park 2 30 Glass Drive

Hamilton Park 1 560 St. John’s Sideroad East

Hickson Park 2 155 Conover Avenue

James Lloyd Park 2 355 Stone Road

Seston Park 1 75 Tradewind Terrace

Summit Park 1 267 Orchard Heights Boulevard

Tamarac Park 1 124 Tamarac Trail

Thompson Park 1 40 Gateway Drive

William Kennedy Park 1 306 Corner Ridge Road


( 905-726-4770 8 www.aurora.ca/basketballcourts

Birth RegistrationBirth registrations are processed by the Government of Ontario. ServiceOntario provides a Newborn Registration Service through their website,www.serviceontario.ca. The Newborn Registration Service is a four-in-one online service which allows parents to register a baby under the age of one year and apply for a birth certifi cate, Social Insurance Number and Canada Child Benefi ts in one convenient visit.

ServiceOntario

( 1-800-267-8097, 1-800-268-7095 8 www.serviceontario.ca

Blood Donor ClinicsBlood donor clinics take place in Aurora throughout the year. Stay tuned to the Town’s Notice Board, published weekly on page 2 of The Auroran newspaper, for upcoming clinic dates in Aurora. For more information or to book your appointment, please contact Canadian Blood Services.

Canadian Blood Services

( 1-888-2-DONATE (1-888-236-6283) 8 www.blood.ca

Blue Box Recycling – See page 44 (Waste/Recycling)

Building InspectionsThe Ontario Building Code Act requires that you call for an inspection at certain stages of construction. Neglecting these mandatory inspections may result in unnecessary time delays and expenditures. To learn more about when inspections must be scheduled, please visit our website or contact Building Services. To book an inspection, please call 905-726-4778 or email [email protected]

Town of Aurora Building & Bylaw Services department

( 905-726-4778

* [email protected]

8 www.aurora.ca/buildingservices

Building Permits – See page 33 (Permits)

Bulky Item Recycling – See page 47 (Waste/Recycling)

Buses – See page 43 (Transit)

Business InformationLicensing

Some businesses operating in The Town of Aurora are required to be licensed. For more information, please see Licences on page 23.

Chamber of Commerce

The Aurora Chamber of Commerce supports and promotes business, facilitates innovative business practices, creates opportunities for peer interaction and provides services to enable members to succeed professionally and personally. The Chamber supports existing members and works to attract new businesses to the area and build an economically sound community.

Aurora Chamber of Commerce

( 905-727-7262

* [email protected] 8 www.aurorachamber.on.ca

Economic Development

Economic development in The Town of Aurora is managed by the Planning & Development Services department’s Long-range and Strategic Planning division. This includes business retention and expansion, the co-ordination of economic and development research/statistical information and the facilitation of non-residential development. This division is also responsible for property sales and acquisitions as well as strategic planning.

Town of Aurora Planning & Development Services department

( 905-726-4742

* [email protected] 8 www.businessaurora.ca

Bylaws and EnforcementThe Town of Aurora’s Bylaw Services division promotes health, safety and a harmonious community through the investigation and resolution of bylaw complaints. Some of the core operational functions of this division include animal licensing and control, parking control, property standards, business licensing and mobile vendor licensing.

b

Rock climbing at the Aurora Family Leisure Complex


C

Areas subject to bylaws are addressed throughout this guide. If you require more information or a copy of a specific bylaw, please visit our website or contact Bylaw Services.


(905-727-3123 ext. 4751

* [email protected] 8 www.aurora.ca/bylawservices

Camp Programs

The Town of Aurora offers a variety of great programming opportunities for children when they are away from their regular school schedules, including Winterfest Camp, March Break Camp and Summer Camps. Children are supervised by qualified and energetic camp staff that provide an excellent selection of enjoyable activities for children ages four and older. Extended care, which is extended hours of supervision, is also available.

Town of Aurora

Parks & Recreation Services department

( 905-841-PLAY (905-841-7529)

8 www.aurora.ca/camps

Chamber of Commerce– See page 14 (Business Information)

Child CareFor a listing of licensed child care providers, please contact the Regional Municipality of York.

The Regional Municipality of York

( 1-888-703-KIDS (5437) 8 www.york.ca

Children’s Recreational ProgramsThe Town of Aurora’s Parks & Recreation Services department is committed to providing children with positive, healthy, active and fun opportunities. The Town’s children’s programs are taught by enthusiastic, trained and outgoing young people from within the community or by local business owners who are specialists in their field.

To explore current children’s recreational programs, please refer to the Parks & Recreation Program Guide, available online or at all Town facilities.


( 905-841-PLAY (905-841-7529)

8 www.aurora.ca/childrensprograms

Chimneys – see page 33 (Permits)

Club Aurora Fitness Centre – See page 21 (Fitness)

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Registration for Summer Camps

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Community Centres – See page 19 (Facilities)

Community Recognition AwardsEach year, The Town of Aurora honours individuals, businesses and corporations that have actively supported the Town’s development and enhanced the overall community. The Citizen of the Year Award is also presented at the Community Recognition Awards Ceremony. Download a nomination form at www.aurora.ca/CRA or pick-up a copy at any Town facility reception desk. Nominations will be accepted until Friday, March 4.

Town of Aurora Corporate Communications department

( 905-727-3123, ext. 4232

* [email protected]

8 www.aurora.ca/CRA

Composting – See page 44 (Waste/Recycling)

Construction Waste – See page 45 (Waste/Recycling)

Council and CommitteesThe Town of Aurora municipal government is composed of the Mayor and eight Councillors, with the Mayor also representing the Town at the regional level of government. All members of Council are elected at large, meaning there is no defi ned ward system in Aurora. The next municipal election is scheduled to occur on October 22, 2018.

The Mayor and Council are dedicated to serving the residents and businesses of The Town of Aurora responsively and effectively through leadership and legislative action for the present and future well-being of the community. Council is responsible for representing the best interests of the local constituency and establishing policies, bylaws and directions. Council is also responsible for ensuring that the municipality’s fi nances and personnel are used as effectively as possible.

General Committee Meetings

General Committee meetings are usually held every fi rst and third Tuesday of each month in the Council Chambers at Aurora Town Hall. General Committee meetings serve as a forum where staff reports and municipal issues can be discussed and debated and recommendations made for consideration and adoption the following week at Council.

Residents wishing to address Council on matters related to municipal issues must obtain Delegation Status to fi rst appear before General Committee. When appropriate, residents are encouraged to appear before an Advisory Committee rather than General Committee.

General Committee meetings are streamed live via Internet and recorded. Links to the live stream and recordings are available at www.aurora.ca/gcstream

Delegation Requests

To address Council regarding a municipal issue, residents must submit a Delegation Request to obtain Delegation Status. To submit a Delegation Request to Legal & Legislative Services, please complete our Delegation Request form, available at Aurora Town Hall and on our website at www.aurora.ca/delegation. Anyone wishing to speak on an item that is not on the Council agenda will be directed to appear at the Open Forum session that precedes Council meetings.

Council Meetings

Town Council meetings are usually held every second and fourth Tuesday of each month in the Council Chambers at Aurora Town Hall. Council Meetings are usually broadcast live on Rogers television, Channel 10.

Public Planning Meetings

Public Planning meetings are usually held on the fourth Wednesday of each month in the Council Chambers at Aurora Town Hall, except for the months of July and August. These meetings are held to consider planning applications submitted under the Town’s Zoning Bylaw and Offi cial Plan. Planning meetings are streamed live via Internet and recorded. Links to the live stream and recordings are available at www.aurora.ca/gcstream

Advisory Committees and Boards

The Town of Aurora engages residents by recruiting members of the community for committees and boards. Residents and/or property owners within the municipality who are 18 years of age or older and not employed by the Town are encouraged to apply to participate as a board or committee member.

2014 to 2018 Statutory Board/Committees

• AccessibilityAdvisoryCommittee• AuroraPublicLibraryBoard• CommitteeofAdjustment

2014 to 2018 Advisory and Ad Hoc Committees:

• AuroraAppealTribunal• Canada150AdHocCommittee• CommunityRecognitionReviewAdHocCommittee• EnvironmentalAdvisoryCommittee• EconomicDevelopmentAdvisoryCommittee• FinanceAdvisoryCommittee• HeritageAdvisoryCommittee• ParksandRecreationAdvisoryCommittee• PropertyStandardsCommittee• TrailsandActiveTransportationCommittee

CongratulationsCongratulations to our 2015 Citizen of the Year award winner, Diane Buchanan.

Meeting CalendarUp-to-date meeting calendars are posted for viewingand downloading on The Town of Aurora’s website atwww.aurora.ca/meetings. Meeting dates and times arealso posted weekly in the Town’s Notice Board on page 2of The Auroran newspaper.

Agendas and MinutesAgendas and minutes from Council and Committee meetingsare available for download on our website atwww.aurora.ca/agendasminutes

Watch Committee Meetings OnlineThe Town of Aurora streams General Committee meetings, Special Council meetings, Special General Committee meetings and Public Planning meetings live via Internet. Streamed Committee meetings are uploaded to the Town’s YouTube channel for those who missed the live broadcast. To learn more, visit www.aurora.ca/gcstream


Town of Aurora Legal & Legislative Services department( 905-727-3123 ext. 4227 or 4248 * [email protected]

8 www.aurora.ca/committees

Crossing GuardsThe Operations division within the Town’s Infrastructure & Environmental Services department is responsible for the administration of the school crossing guard program. Guards are placed at Council-approved locations to help ensure the safety of children when crossing the street.Town of Aurora Infrastructure & Environmental Services department

( 905-727-3123 ext. 3443 8 www.aurora.ca/crossingguards

Decks/Porches – See page 33 (Permits)

Development ChargesBuilding new housing and non-residential developments, adding to or redeveloping properties means that additional

services will be required from the municipality. In order to recover these costs, all developments within The Town of Aurora, unless otherwise noted in the Town’s Development Charges Bylaw, are subject to a development charge. Current charge amounts are available on our website.


( 905-727-3123, ext. 43918 www.aurora.ca/developmentcharges

Demolition – See page 33 (Permits)

DiggingIf you are planting a tree, building a deck or a fence or completing another project which involves digging into the ground, please contact your utility companies before you dig, to check for buried pipes and cables. Contact information can usually be found on your gas, cable, electricity and phone bills. On1Call can also determine the location of its members’ underground utilities.

On1Call

( 1-800-400-2255 8 www.on1call.com

Disabled – See page 12 (Accessibility)

Dog Licences – See page 23 (Licences)

Dog Park – See page 12 (Animals and Pets)

EducationEducation in The Town of Aurora is the responsibility of either the public, separate or catholic school boards. Elected school trustees are responsible for the preparation and approval of annual budgets based on provincial grants. The Town of Aurora, in accordance with

the Municipal Act, is required to collect education taxes on behalf of the school boards. All inquiries, including those pertaining to property taxes allocated for educational purposes, should be directed to the appropriate school board.

D

E

Legend

l Elementary School n Secondary School

York Region District School Board

( 905-727-3141 or 905-727-0022 8 www.yrdsb.ca

l Aurora Grove Public School l Aurora Heights Public School n Aurora High School l Devins Drive Public School n Dr. G.W. Williams Secondary School l Hartman Public School l Highview Public School l Lester B. Pearson Public School l Northern Lights Public School l Regency Acres Public School l Rick Hansen Public School l Wellington Public School

York Catholic District School Board

( Phone: 905-713-1211 8 www.ycdsb.ca

n Cardinal Carter Catholic High School l École élémentaire catholique Saint-Jean n École secondaire catholique Renaissance l Holy Spirit Catholic Elementary School l Light of Christ Catholic Elementary School l Our Lady of Grace Catholic Elementary School l St. Jerome Catholic Elementary School l St. Joseph Catholic Elementary School n St. Maximilian Kolbe Catholic High School


Conseil Scolaire de District Catholique Centre-Sude

( 416-397-6564 8 www.csdccs.edu.on.ca

l École élémentaire catholique Saint-Jean

Conseil Scolaire de District du Centre-Sud-Ouest

( 416-614-0844 8 www.csviamonde.ca

l Académie La Pinède

ElectionsMunicipal elections in Ontario are held every four years. The next municipal election takes place on October 22, 2018. Each eligible voter in Aurora is entitled to vote for Mayor, Councillors and School Trustees. To be eligible to vote, you must be at least 18 years of age, a Canadian citizen who resides in Aurora, the owner or tenant of land in the municipality, or the spouse of such a person, during the qualifi cation period.

Town of Aurora Legal & Legislative Services department

( 905-727-3123 ext. 4771

* [email protected]

Electronic Equipment Recycling– See page 47 (Waste/Recycling)

Emergency PreparednessAt any time, an emergency or disaster could occur. Roads could be rendered impassible, supplies could become unavailable and services could be disrupted. As local, provincial and federal agencies prepare for emergencies, individuals should be prepared at home and work. With changing weather and civil conditions throughout the world, it makes sense to prepare for the unexpected. All residents should be prepared to take care of themselves and their families for up to three days, should an emergency or disaster happen.

Emergency Preparedness Week (EP Week) is a national awareness initiative that has taken place annually since 1996. EP Week reminds Canadians to be prepared to cope on their own for at least the fi rst 72 hours of an emergency while rescue workers help those in urgent need.

The following three steps can help Canadians prepare for all types of emergencies:

1. Know the risks: Although the consequences of disasters can be similar, knowing the risks specifi c to our community and our region can help you better prepare.

2. Make a plan: It will help you and your family know what to do.

3. Get/assemble an emergency kit: During an emergency, we all need some basic supplies. Be prepared to be self-suffi cient for at least 72 hours in an emergency. While you’re at it, prepare an emergency car kit, pet kit and a kit for any senior member of your family.

By taking these steps, you can become better prepared to face a range of emergencies – anytime, anywhere.

Landowner Environmental Assistance ProgramThe Landowner Environmental Assistance Program (LEAP) aims at improving water quality and wildlife habitat within the Lake Simcoe watershed. This is accomplished by providing landowners with confi dential and free site visits, technical advice and funding assistance for environmental projects on their land. LEAP is administered by Lake Simcoe Region Conservation Authority (LSRCA) and made possible by funding from municipal partners and the support of the York, Durham, and Simcoe chapters of the Ontario Federation of Agriculture. For more information, please visit www.LSRCA.on.ca/leap

The Town of Aurora maintains an Emergency Response Plan as well as a Crisis Communications Plan. Visit Aurora Town Hall during EP Week to view our emergency preparedness display, view a sample emergency kit and more.

Town of Aurora Corporate Communications department

( 905-727-1375

* [email protected]

8 www.aurora.ca/emergencypreparedness

Emergency ServicesThe Town of Aurora’s fi re services are provided by Central York Fire Services. Police services are provided by York Regional Police.

Central York Fire Services

( 905-895-9222 (non-emergency)

* [email protected] 8 www.cyfs.ca

York Regional Police

( 1-866-876-5423 (non-emergency)

* [email protected] 8 www.yrp.ca

IN tHE EVENt Of AN EMERGENCY, PLEASE CALL 9-1-1

EmploymentEmployment with The Town of Aurora offers an opportunity to make a positive difference in our community. We are a progressive organization that is focused on continuous improvement, innovation and providing exceptional customer service. With us, you will enjoy a collaborative team environment with a dynamic culture and a drive for progressive excellence. To apply for a position at The Town of Aurora, you may submit your resumé by mail, in person, by fax, by email or online through LinkedIn. Application for Employment forms are also available for completion at Aurora Town Hall.

Other levels of government and community agencies provide employment services. For more information, please refer to our Community Directory on page 52.

Town of Aurora Human Resources division

( 905-727-3123 ext. 4362

* [email protected] 8 www.aurora.ca/employment

www.linkedin.com

Earth HourThe Town of Aurora encourages residents and business owners to switch off their lights and power down all appliances and electronics in support of Earth Hour on Saturday, March 19 from 8:30 p.m. to 9:30 p.m. For more information about Earth Hour, please visitwww.earthhour.org

Power Outage InformationPowerStream provides power and related services to The Town of Aurora. To report a power outage or electrical emergency, please call 1-877-777-3810 or visit www.powerstream.ca


Environmental InitiativesEnvironmental initiatives in The Town of Aurora are managed by the Planning & Development Services department’s Long-range and Strategic Planning division. This division manages green energy projects, sustainable transportation development as well as environmental education and awareness.

The Town’s Corporate Environmental Action Plan is a fi ve-year plan which outlines how the Town intends to protect and enhance the natural environment, promote environmental sustainability, integrity and conservation of resources and create a practice of environmental stewardship within the community.

Stay tuned for environmental events held throughout the year, including our fi rst Community Earth Day event and the Town’s annual Anti-Litter Clean-Up Day.


( 905-727-3123 ext. 4226

* [email protected] 8 www.aurora.ca/environment

Excavation – See page 34 (Permits)

FacilitiesResidents are encouraged to use The Town of Aurora’s facilities which are available at reasonable rates for meetings, fundraising events and social activities.

All facilities are wheelchair accessible with the exception of Victoria Hall.

AURORA COMMUNITY CENTRE1 Community Centre Lane | 905-841-2371The Aurora Community Centre, located just west of Yonge Street on the south side of Aurora Heights Drive, includes two ice arenas, an auditorium, a kitchen and two meeting rooms.

AURORA PUBLIC LIBRARY15145 Yonge Street | 905-727-9494The Aurora Public Library, located on Yonge Street south of Wellington Street, is a modern, full-service library with meeting space and a café.

AURORA SENIORS’ CENTRE90 John West Way | 905-726-4767The Aurora Seniors’ Centre is located at 90 John West Way, adjacent to Aurora Town Hall. This facility has a multi-purpose room with a kitchen, a deck overlooking the beautiful Aurora Arboretum lands, as well as several meeting rooms available for rental.

f

?Did youknow

Aurora features approximately 57 kilometers of pedestrian trails which connect many of its neighbourhood parks, Town facilities and open space corridors.

The Town of Aurora has a population of 57,000 over approximately 47 square kilometres of land.

There are more than 1,500 businesses that call Aurora home, all searchable in the Town’s business directory, found online at www.businessaurora.ca

15570 Yonge St., Aurora

905-727-3003

Canada Day Parade

the town of Aurora’sCanada Day

celebrations includea fi reworks displayon July 1 every year For more information, please visit

www.aurora.ca/canadaday

AURORA TOWN HALL100 John West Way | 905-727-1375Aurora Town Hall serves as the workplace for Town of Aurora employees. The Town Hall has a number of meeting rooms available for public use.

VICTORIA HALL27 Mosley Street | 905-726-4759Located at the intersection of Victoria Street and Mosley Street, Victoria Hall offers a meeting/activity space and a small kitchen.

For bookings or more information, please contact

* [email protected] * [email protected]

* [email protected]

Farmers’ MarketThe outdoor Aurora Farmers’ Market and Artisan Fair takes place every Saturday from May 2 to October 31, from 8 a.m. to 1 p.m. at Aurora Town Park located at 49 Wells Street. The market offers a wide selection of produce from local farmers, delicious food from food vendors and unique handmade creations by talented artisans. On special event days, the market offers music, a market bag raffl e and free children’s crafts.

The indoor season takes place on selected dates throughout the winter months at the Aurora Armoury located at Aurora Town Park. For a list of dates, please visit the Aurora Farmers’ Market’s website.

Aurora Farmers’ Market

* [email protected]

8 www.theaurorafarmersmarket.com

Fines and Tickets – See page 24 (Parking)

Fire ServicesOn January 1, 2002, the Aurora and Newmarket fi re departments offi cially amalgamated to form Central York Fire Services (CYFS). CYFS provides services to both communities in the form of rapid response to calls for assistance, fi re safety and fi re protection.

CYFS operates under the direction of a six-member Joint Council Committee made up of three members from each of the Town Councils of Aurora and Newmarket. The Joint Council Committee provides and administers a borderless, single tier of fi re protection and prevention services throughout both towns in accordance with the Consolidated Fire Services Agreement and the Fire Protection and Prevention Act.

IN AN EMERGENCY, PLEASE CALL 9-1-1


( 905-895-9222


fire Station Locations

Station 4-1 984 Gorham Street, Newmarket

Station 4-2 125 McCaffrey Road, Newmarket

Station 4-3 220 Edward Street, Aurora

Station 4-4 1344 Wellington Street East, Aurora



Finished Basements – See page 34 (Permits)

Fireplaces – See page 33 (Permits)

Fireworks The Town of Aurora has a bylaw in place to regulate the setting and sale of fireworks.

Please note:

• CentralYorkFireServicesadministersandissuesdisplayfireworkspermits

• FireworksarepermittedonVictoriaDay(Monday,May23),CanadaDay (Friday, July 1) and the day preceding these holidays from sunset to 11 p.m.

Failure to comply with the provisions and regulations of this bylaw may result in fines up to $5,000 under the Provincial Offences Act.

For a full list of regulations under this bylaw, please visit www.aurora.ca/bylaws

For information regarding display fireworks and display permits:


( 905-895-9222


For information regarding the sale and use of family fireworks:

Town of Aurora Building & Bylaw Services

( 905-727-3123 ext. 4751 8 [email protected]

Fitness Club Aurora Fitness has undergone some exciting changes! Located at the recently-renovated Aurora Family Leisure Complex, the Club features four international squash courts, a group fitness studio, aquafit and cyclefit classes, new equipment including free weights and cardio equipment, a full-size gymnasium, a new running track and dedicated space for youth.

Facility hoursMonday to Friday 5:45 a.m. to 10 p.m.Saturday and Sunday 7:45 a.m. to 5 p.m.

Summer hours (July to August)Monday to Thursday 5:45 a.m. to 10 p.m.Friday 5:45 a.m. to 8 p.m.Saturday and Sunday 7:45 a.m. to 4 p.m.

Memberships

Club Aurora offers a variety of membership options. Please refer to the current Parks & Recreation Program Guide or call 905-726-4764 for details on how we can help you meet your fitness goals.

Personal training and fitness classes

There is something for everyone at Club Aurora. Fitness classes are offered for all fitness levels. Check the current Parks & Recreation Program Guide to view the variety of classes offered at the centre, or come by for a visit and give one of our classes a try. For those looking for more personal attention, we can match you up with one of our highly-trained personal trainers. Call 905-726-4764 for more details.


( 905-726-4764

* [email protected] 8 www.aurora.ca/fitness

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Food Bank Since 1990, the Aurora Food Pantry has been distributing food at no cost to residents of Aurora. The purpose of the food pantry is to provide food to those who demonstrate an immediate need.

Aurora Food Pantry, 350 Industrial Parkway South

( 905-841-1577

* [email protected] 8 www.aurorafoodpantry.ca

Garages – See page 34 (Permits)

Garbage and Recycling Collection– See page 44 (Waste/Recycling)

Garden Sheds – See page 34 (Permits)

GrantsCulture and Recreation Grant

The Culture and Recreation Grant is designed to provide temporary fi nancial assistance to non-profi t community culture and recreation-based programs. Applications are processed in March and September each year. For more information or to request an application form, please contact the Parks & Recreation Services department or visit our website.

Parks & Recreation Services department

( 905-727-3123 ext. 4753 8 www.aurora.ca/recreationgrant

Green Bin Composting – See page 44 (Waste/Recycling)

Hazardous Waste – See page 45 (Waste/Recycling)

Health Services The Regional Municipality of York’s Public Health Services department keeps York Region residents healthy through health

promotion, health protection and disease prevention. Public Health Services staff work collaboratively with schools, recreation facilities, health care institutions, business and all levels of government to build healthy, safe communities.

For a list of local hospitals, health service organizations and centres, please refer to our Community Directory on page 52.

Heritage Heritage planning in Aurora is managed by the Planning & Development Services department. This includes heritage policy, programs, awards and events such as the very popular annual Doors Open Aurora event.


( 905-727-3123 ext. 4226 8 www.aurora.ca/heritage

Hockey – See page 13 (Arenas)

Hot Tubs/Whirlpools – See page 34 (Permits)

Hydro PowerStream delivers electricity to residents and businesses in Aurora.

Power outage communication service: 1-877-777-3810

General inquiries: 1-877-963-6900

Underground cable locating: 1-800-400-2255

* [email protected] 8 www.powerstream.ca

Illegal Dumping Dumping any material on public or private property is illegal and negatively affects our community and the environment. If you witness an act of illegal dumping, please record the vehicle’s licence plate number and contact The Town of Aurora’s Bylaw Services division or York

Regional Police at 905-830-0303. Anyone convicted of illegal dumping is subject to a fi ne of up to $5,000.


( 905-727-3123 ext. 4751

* [email protected] 8www.aurora.ca/bylawservices

Jobs – See page 18 (Employment)

Lawn Watering – See page 48 (Water Use)

Library Located at the intersection of Yonge Street and Church Street, the Aurora Public Library’s bright and spacious facility offers the

community access to a wealth of information and materials. Members in good standing may borrow library material and access databases and Wi-Fi, while visitors may enjoy our collections and services during library hours.


15145 Yonge Street

( 905-727-9494 8 www.aurorapubliclibrary.ca

G

H



MIMPORtANt REMINDERS

for pet ownersThe Town of Aurora reminds owners of dogs and cats that licences for pets must be renewed no later than February 13.

The Town of Aurora’s Animal Control Bylaw has a number of provisions pertaining to licensing pets, removal of pet waste and keeping control of animals in public to avoid attacks or bites.

As a friendly reminder, please ensure:

• Yourpet’slicenceisup-to-date

• Thelicenceisattachedtoyourpet’scollar

• Allpetwasteiscleanedup

• Dogsareleashedatalltimes,unlessonyourpropertyoratan off-leash park

• Catsonlyroamfreeonyourproperty

Control and care of your pets is essential to avoid animal bites or potential attacks on people or other animals. Failure to comply with the Town’s bylaws can result in fi nes.

For more information on animal bylaws, please visit www.aurora.ca/bylawservices or call 905-727-3123 ext. 4751.For more information on animal bylaws, please visit www.aurora.ca/bylawservices or call 905-727-3123 ext. 4751.

LicencesBusiness Licences

The business licensing bylaw sets out provisions to license, regulate and govern certain types of businesses operating within The Town of Aurora, including but not limited to: adult entertainment parlours, places of amusement, auctioneers, billiard halls, body rub parlours, driving school instructors, horse riding establishments, limousines, pawnbrokers, second-hand vendors, refreshment vehicles and taxicabs. To obtain a business licence, please contact The Town of Aurora’s Building & Bylaw Services department.


( 905-727-3123 ext. 4751

* [email protected] 8 www.aurora.ca/businesslicence

Marriage Licences

Marriage licence applications can be obtained in-person from Access Aurora at Aurora Town Hall. Prior to your visit, please review all marriage licence requirements, which are posted on our website at www.aurora.ca/marriagelicence. Offi ce hours for issuing licences are Monday to Friday from 8:30 a.m. to 4:30 p.m. Please allow 30 minutes for processing.

Access Aurora

( 905-727-1375

* [email protected] 8 www.aurora.ca/marriagelicence

Lottery Licences

Licensed lottery events can provide an opportunity for eligible charitable or not-for-profi t organizations to raise additional revenue required for the delivery of their programs and/or services. Types of lotteries include raffl es, break-open tickets and bazaars. For information about application requirements and eligibility, please contact The Town of Aurora or visit the Alcohol and Gaming Commission of Ontario website at www.agco.on.ca

Town of Aurora Customer Service

( 905-727-1375

* [email protected]

Pet Licences

In Aurora, pet owners must license their cats and dogs who are 12 weeks of age or older, annually. Pet licences are available for purchase at the following locations:

• Aurora Town Hall, Customer Service – 100 John West Way, Aurora

• York Region OSPCA – 16586 Woodbine Avenue, Newmarket


( 905-727-3123 ext. 4751

* [email protected] 8 www.aurora.ca/pets

MapsThe Town of Aurora’s Planning & Development Services department’s GIS division provides mapping services for the Town. To obtain a Street, Parks & Trails Map, download a copy at www.aurora.ca/parksandtrails, or pick-up a printed

copy at Aurora Town Hall.

Access Aurora

( 905-727-1375

* [email protected] 8 www.aurora.ca

Marriage Licences – See “Licences” above

Mayor and Council – See page 4

Wedding Ceremony


P

Meetings – See page 16 (Council and Committees)

MerchandiseTown of Aurora merchandise is available for sale. Items range from mugs and stationary to The Town of Aurora’s offi cial fl ag. Please visit our website for a list of items and prices. If you are interested in purchasing items, please visit Access Aurora at Aurora Town Hall between 8 a.m. and 5 p.m., Monday to Friday.

Access Aurora

( 905-727-1375 8 www.aurora.ca/merchandise

Metal Item Recycling – See page 47 (Waste/Recycling)

MuseumThe mission of the Aurora Museum & Archives is to serve as a repository for the collective stories and experiences of The Town of Aurora. The Museum is committed to preserving, promoting and presenting the vibrant and ever-changing character of the Town by making the collection accessible and available. The Town of Aurora’s Museum is located at 22 Church Street, 2nd fl oor.

Aurora Museum & Archives

( 905-505-1190

8 www.aurora.ca/museum

Notice BoardThe Town of Aurora’s Notice Board is published weekly in The Auroran newspaper. The Notice Board is designed to inform

residents about Town services and programs, news, events and public notices.

Town of AuroraCorporate Communications

( 905-727-3123 ext. 4740

* [email protected]

8 www.aurora.ca/noticeboard

Offi cial PlanThe Offi cial Plan is one of The Town of Aurora’s primary tools to direct the actions of local government, shape development decisions and manage growth in the short and long-term. The Plan establishes the vision, corresponding principles and

supporting policies to guide the Town’s evolution and development to the year 2031, for all lands in The Town of Aurora. The Plan is written to direct change in accordance with provincial and York Region policy, with a new emphasis on the development of a complete community, environmental responsibility, support for transit and the effi cient use of infrastructure. The Plan is also written to guide the process of evaluating the suitability of land use and/or built form change through its policies and the subsequent planning approval process. When land use and/or built form change is proposed, the Plan is intended to provide clear direction to Council, both in general terms related to the long-term vision, as well as through specifi c policies through which to evaluate the appropriateness of change and the degree to which proposed changes are considered compatible development and are in the public interest. A copy of the Town’s Offi cial Plan is available for download on our website.


( 905-727 3123 ext. 4226

8 www.aurora.ca/offi cialplan

Outdoor Ice SkatingThe Town of Aurora operates and maintains four large outdoor ice skating rinks. The rinks are located in Ada Johnson Park, Confederation Park, Machell Park and Town Park.

Construction, success and longevity of outdoor rinks is entirely weather-dependent. Rinks have opened in the past as early as mid-December, however, rinks are typically open only in January and February. All four rinks are lit for evening enjoyment until 11 p.m.

Updates regarding the condition of the skating rinks are posted on the Town’s website and social media feeds.

Please be advised that The Town of Aurora does not permit ice skating on storm water ponds or natural ponds within the Town. Ice conditions on ponds are unpredictable and can deteriorate quickly.


( 905-727 3123 ext. 3233

8 www.aurora.ca/outdoorskating

ParkingMore than 700 parking spots are operated by The Town of Aurora in the downtown core. There are also a number of private lots reserved for store patrons. Please refer to the map on page 33 of public parking locations.

Parking Restrictions

Parking restrictions in The Town of Aurora are enforced by Town Bylaw Enforcement Offi cers and York Regional Police under the Provincial Offences Act.

Parking is not permitted:

• Withinthreemetresofafirehydrant• Onsidewalksorinamannerthatobstructsdriveways• Onprivatepropertywithouttheowner’sapproval• Inahandicappedareawithoutapermit• Wheresignageindicates“Noparking”or“Nostopping”• Ifitinterfereswithsnowremoval

Parking Tickets

Any vehicle found in violation of the parking bylaw may be tagged and/or towed at the owner’s expense. Parking tickets can be paid at Aurora Town Hall or through the PayTickets website, www.paytickets.ca. If you wish to dispute a ticket, you can request a meeting at Aurora Town Hall.


( 905-727-3123 ext. 4751


N

O

School Safety Lawn Signs

The Town of Aurora has School Safety Lawn Signs available for display on your property to remind drivers to please drive slowly. Lawn signs are available for pick-up at Aurora Town Hall, Customer Service, 100 John West Way, between 8 a.m. and 5 p.m. Monday to Friday.

One lawn sign per household. Limited quantity available. First-come-first-serve. For more information, please call Access Aurora at 905-727-1375.

The Town of Aurora is pleased to be the first municipality in York Region to introduce a School Travel Planning policy. The policy was initiated by the Town’s Infrastructure & Environmental Services (Public Works) division and was endorsed by Aurora Town Council in late 2013. In partnership with The Regional Municipality of York, The Town of Aurora launched a School Safety Campaign in Fall 2014. To learn more about The Town of Aurora’s commitment to safety around our schools and our School Travel Planning policy, please visit www.aurora.ca/safe

Town seeks community feedback on Youth play-based activities

The Town of Aurora is committed to engaging and empowering the youth in our community. The Town provides positive opportunities for growth and development through its various youth programs and planned activities. Recently, the Parks & Recreation department applied for the Youth Friendly Community Recognition Program presented by Play Works – Partnership for Active and Engaged Youth.

Over the next several months, the Parks & Recreation department will review youth-directed, play-based opportunities to determine if Aurora fits the criteria as a Youth-Friendly Community.

The Town has issued an online survey to youth between the ages of 13 to 19. The goal of this survey is to assess the social and recreational needs of Aurora’s youth and gain feedback on the current services being offered. The survey closes on Monday, November 16.

To access the online youth survey, please visitwww.surveymonkey.com/r/AuroraYouth

The Recreation division is also seeking feedback from not-for-profit agencies, faith-based providers, private businesses and self-directed groups about positive programs or desired improvements in youth programming. The goal of this assessment is to work together as a community to ensure Aurora is actively supporting and providing opportunities to youth for advancement.

If you would like to provide feedback on this initiative, please call Daniel Ridsdale, Youth Programmer at 905-727-3123 ext. 3128 or email [email protected]

Upcoming events at Aurora Public Library

Documentary Film Festival: TutuMUCH

Date: Thursday, October 29 from 7 p.m. to 9 p.m.

TuTuMUCH is a documentary film that follows nine young ballet dancers as they plié, pirouette and compete for highly-coveted spots in an intensive four-week professional ballet summer program at the Royal Winnipeg Ballet School. Leav-ing behind their families and friends, often for the first time, each girl confronts the painstaking and sometimes rewarding realities of actually living her dream.

Location: Magna RoomAudience: AdultsFee: FREE, just drop in!

Let’s Read: Halloween is NOT Boring!

Date: Saturday, October 31 from 10:30 a.m. to 11:30 a.m.

Join us for crafts, games, and lots of un-boring Halloween fun! Please wear your costume!

Ages: 5 years and up!Fee: FREE, just drop in!

For more information, please email [email protected] or call 905-727-9494 ext.275

Youth Drop-In’s at the Aurora Family Leisure Complex (AFLC)

Come by the Aurora Family Leisure Complex to enjoy our youth programs for those 12 to 17 years old. Drop into The Loft for FREE or keep active by visiting our gymnasium drop-ins Monday to Friday. Visit www.aurora.ca/youthprograms for schedules.

Celebrate your birthday in the pool!

This Fall, consider hosting your birthday at the Stronach Aurora Recreation Complex (SARC) pool. Enjoy 1-hour in the teaching pool and leisure pool with water slide access plus a party room!

For more information, please call 905-727-3123ext. 3117 or email [email protected].

The Town of Aurora proclaimed 2015 as the Year of Sport in Aurora. Please see the upcoming sport events below that support the importance of healthy sport and activities in our community.

Event: 3 Annual Sports Hall of Fame Induction Dinner CelebrationDate: Wednesday, November 4 at 6 p.m.Location: Cole Hall – St. Andrew’s College

For more information, please visit www.aurorashof.ca

Municipal street tree block pruning

The Parks Division will start its annual winter pruning of roadside street trees in November 2015, which will continue until February 2016. Due to the Town’s extensive tree inventory, residents are encouraged to report problems with trees or trees on municipal boulevards requiring pruning. Please visit our website at www.aurora.ca/trees for a full list of the municipal streets affected this year.

If you have any questions regarding the work being done, please contact the Parks department at 905-727-1375 ext. 3233.

WHAT’S HAPPENING

Job Prep 101 course

Are you between the ages of 14 and 17 in need of a job? Join our Job Prep 101 course on Thursdays from 6 p.m. to 7 p.m. starting November 5. This four-week program will teach you how to complete a job application, help you build your resume, prepare you with important interview skills and give you tips to impress a prospective employer. The cost is $40.

For more information or to register, please call 905-727-3123 ext. 3128.

Public skating

Fall is a great time to strap on your skates again!

Visit www.aurora.ca/arenaprograms for details on the Fall public skating schedule.

COUNCIL AND COMMITTEE MEETINGSDate Time Location MeetingThursday, October 29 6 p.m. Council Chambers Property Standards CommitteeMonday, November 2 5:30 p.m. Council Chambers Special General Committee Operating BudgetTuesday, November 3 9:30 a.m. Newmarket Joint Council CommitteeTuesday, November 3 7 p.m. Council Chambers General CommitteeWednesday, November 4 7 p.m. Leksand Room Accessibility Advisory CommitteeThursday, November 5 7 p.m. Holland Room Environmental Advisory CommitteeSaturday, November 7 9 a.m. Council Chambers Special General Committee Operating Budget CANCELLED

Council meetings are open to the public and can be seen on Rogers TV, channel 10. For a full list of upcoming meetings, please visit www.aurora.ca *Meetings can be viewed online by visiting www.aurora.ca/gcstream

PUBLIC NOTICES

Rolling Road Closure and Temporary Road Closure for Remembrance Day Parade and Remembrance Day Service

There will be a rolling closure and temporary road closure with police escort for the Remembrance Day parade by The Royal Canadian Legion, Branch #385, on Sunday, November 8 from 10 a.m. to 12:30 p.m.

ROLLING CLOSURE WITH POLICE ESCORT:10:20 a.m. to 10:50 a.m. from Dr. G.W. Williams Secondary School on Dunning Avenue to Yonge Street south (southbound curb lane) to the Cenotaph on Yonge Street south of Murray Drive.

11:50 a.m. from the Cenotaph to Yonge Street (northbound curb lane) to Dunning Avenue east to Dr. G.W. Williams Secondary School.

ROAD(S) TO BE TEMPORARILY CLOSED:10:45 a.m. to 12 p.m. YONGE STREET WILL BE CLOSED from Murray Drive/Edward Street to Allaura Boulevard/Henderson Drive.

Detour route will be Edward Street and Allaura Boulevard.

There will be a temporary road closure for the Remembrance Day service by The Royal Canadian Legion, Branch #385, on Tuesday, November 11 from 10:30 a.m. to 12:30 p.m.

ROAD(S) TO BE TEMPORARILY CLOSED:10:30 a.m. to 12 p.m. - YONGE STREET WILL BE CLOSED between Murray Drive/Edward Street and Allaura Boulevard/Henderson Drive.

Detour Route will be Edward Street and Allaura Boulevard.

2016 BUDGET

SCHEDULE OF MEETINGS

Public input is welcomeTo speak prior to a budget meeting, we encourage you to register by email to [email protected] or call 905-727-3123 ext. 4227. Residents can also sign up in-person prior to each meeting.

All meetings are held at Aurora Town Hall, 100 John West Way. Please note, the meeting schedule is subject to change. For up-to-date budget information and meeting schedule, please visit www.aurora.ca/budget

STATUS TOPIC

CompleteCapital Budget Review Monday, September 28 • 7 p.m.

CompleteCapital Budget Review Monday, October 5 • 9 a.m.

Next meetingOperating Budget Monday, November 2 • 5:30 p.m.

UpcomingOperating Budget Monday, November 16 • 5:30 p.m. to 7 p.m.

Upcoming

Aurora Public Library Board, Aurora Cultural Centre Board and Aurora Historical Society Board Monday, November 16 • 7 p.m.

UpcomingBudget Review Monday, November 23 • 7 p.m.

UpcomingCouncil – Budget Approval Tuesday, December 8 • 7 p.m.

Interact with us!Send your comments or questions to The Town of Aurora:

[email protected]

@Town_of_Aurora or #aurorabudget2016

facebook.com/TownofAurora

905-727-1375

Do you want to learn more about how the budget process works? Are you new to Aurora? The Operating Budget meeting on Monday, November 2 will provide you with an overview of Aurora’s budget and budget process! Join us!

YOUR TAX DOLLARS. YOUR SAY.How would you like to see

your tax dollars spent?

Aurora’s Citizen Budget online survey puts you in the driver’s seat, allowing you to make recommendations on

how much money should be budgeted across a variety of municipal service areas. Not only will your input be considered by Council during

the 2016 budget process, you could win a $250 gift card* for Cineplex Odeon theatres in Aurora!

www.aurora.ca/citizenbudgetSURVEY CLOSES ON FRIDAY, OCTOBER 30

Winter ParkingFrom November 15 to April 15, overnight parking of vehicles is prohibited on any street in Aurora between the hours of 2 a.m. and 6 a.m. This restriction is in place regardless of snowfall.


T O W N O F A U R O R A

Annual Report

2015

What’s Inside

3 Message from the MayorStrategic Plan

4 Key Accomplishments and SuccessesStrategic Plan | Pillar of Success 1: Community

5 Strategic Plan | Pillar of Success 2: Economy

6 Strategic Plan | Pillar of Success 3: Environment

7 Get InvolvedFinancial Highlights

Aurora Town Council2014 TO 2018

TOWN OF AURORA COUNCIL

Geoffrey Dawe

Mayor

905-726-4746

[email protected]

John Abel

Deputy Mayor/Councillor

905-727-3123, ext. 4267

[email protected]

Sandra Humfryes

Councillor

905-727-3123, ext. 4266

[email protected]

Michael Thompson

Councillor

905-727-3123, ext. 4268

[email protected]

Jeff Thom

Councillor

905-727-3123, ext. 4273

[email protected]

Wendy Gaertner

Councillor

905-727-3123, ext. 4265

[email protected]

Harold Kim

Councillor

905-727-3123, ext. 4272

[email protected]

Tom Mrakas

Councillor

905-727-3123, ext. 4274

[email protected]

Paul Pirri

Councillor

905-727-3123, ext. 4263

[email protected]

According to MoneySense Magazine’s 2015 “Best Places to Live” survey, Aurora is

one of Canada’s most desirable communities. Ranking in the top 30 out of 209

communities, Aurora’s position is based on climate, prosperity, access to healthcare,

home affordability, low crime rates and lifestyle.

Aurora ONE OF THE BEST PLACES TO LIVE IN CANADA


Strategic PlanIn 2011, The Town of Aurora developed a Strategic Plan to identify, assess and plan

opportunities to ensure the future economic, social and environmental sustainability of

Aurora. The plan details a collective, long-term vision for 2031 that maximizes resources

and communicates priorities. It includes an implementation strategy that aligns with the

goals of all departments in the municipality.

The components of the Strategic Plan are based on three areas:

The plan also assesses our resources and annually identifies progress, successes and

development of our future goals. For a copy of the Town of Aurora’s Strategic Plan,

please visit www.aurorastrategicplan.ca or pick-up a copy at Access Aurora located

on the first floor at Aurora Town Hall.3

Message from the Mayor TODAY, TOMORROW, OUR FUTURE TOGETHER

On behalf of Members of Council, I am pleased to present our 2015 Annual Report.

It has been a year of successes, new beginnings and significant achievements. I am pleased at our

progression as a community and of the shared vision that we strive to achieve together as detailed

in the Town of Aurora’s Strategic Plan.

Aurora is constantly progressing and embracing new change. We recently completed an innovative restoration of the Aurora

Family Leisure Complex with an updated Club Aurora, new gymnasium and indoor walking track. We are currently building

the new Joint Operations Centre and undergoing a study of the downtown core to develop a Cultural Precinct Plan. We are also

revising the Town’s Master Parks and Recreation Plan and Sport Plan to better serve the community.

The budget process this year was also a success, with Council and Staff working together diligently to make a fair and

reasonable budget with low taxpayer impact. With improved processes and procedures, the process ran efficiently with open

channels of communication to receive community input and feedback.

Working as a collective unit, we strive to improve all levels of services and programs to our residents to meet growing needs.

Thank you to our residents, staff, community partners, businesses and my fellow Council Members for their inspiration,

contributions and hard-work in making Aurora the most delightful and appealing place to live in York Region.

Sincerely,

Mayor Geoffrey Dawe

Stakeholder engagement

Three pillars of sustainability – Community, Economy and Environment

Emerging issues and trends

1

2

3

Aurora’s Cultural Heart Walking Tour

2015 K E Y A C C O M P L I S H M E N T S A N D S U C C E S S E S

4

Strategic Plan | Pillar of Success 1: COMMUNITYGOAL: SUPPORTING AN EXCEPTIONAL LIFE FOR ALL

• The Town of Aurora’s Haunted Forest

event was named one of Ontario’s

Top 100 Events from Festivals &

Events Ontario.

• The renovation of the Aurora Family

Leisure Complex was completed;

the upgraded facility encompasses a

new gymnasium and fitness area, a rock

climbing facility, a permanent skateboard

park as well as a dedicated space

for youth.

• A school safety public education

campaign was developed and a “safe

routes to school” project for Regency

Acres Public School was completed.

• A speed cushion pilot program was

developed for high-priority areas

identified by Aurora Town Council.

• The Town of Aurora was selected as a

host community for the 2015 Pan Am

Torch Relay.

• The Aurora Museum and Archives

opened to serve as a repository for

the collective stories and experiences

of The Town of Aurora.

• The Town’s first Sports Plan was

initiated, which will guide staff

and community sport organizations in

the delivery of quality sports programs,

community partnerships, public

engagement and investments to enhance

sport delivery throughout the Town.

• A review of the Parks and Recreation

Master Plan was initiated to provide a

vision for the Town’s leisure facilities to

the year 2021.

• The John West Memorial Scholarship

was created to honour the academic

achievements of students in Aurora.

• Civil marriage wedding ceremonies

were initiated at Aurora Town Hall, with

13 unions celebrated in 2015.

• The Town of Aurora’s Camp Programs

experienced record attendance in

Winterfest, March Break and Summer

Camp opportunities.

• A comprehensive study to explore

shared service and collaboration

opportunities among the N6

municipalities was completed.

• Audible pedestrian signals and

tactile warning plates were installed

at various intersections in Aurora.

• Access Aurora capabilities were

expanded to better serve residents

in event promotion, ticket sales, civil

ceremonies and incident tracking.

• Six plans of subdivision were

registered comprising approximately

1,500 residential units in the 2C

Planning Area.

• The Toys for Tickets program was

implemented for the first two weeks of

overnight parking restrictions, which

raised more than 250 toys for the

Salvation Army’s Holiday Toy Drive.

• A Town-wide Parking Permit Program

was developed with implementation

planned for 2016.

• Building Code Accessibility

requirements were implemented

and enforced in all facilities and new

developments in Aurora.

• Funding was received for the Healthy

Kids Community Challenge.

A Haunted Forest Aurora Family Leisure Complex Pan Am Torch Relay Celebration

55,000 books, magazines, audio visual materials, streaming and downloads were accessed each month from the Aurora Public Library

93 children in Aurora were given the opportunity to participate in sports as part of the Canadian Tire Jump Start program.

The Town of Aurora was selected as one of 199 organizations across Canada to receive an RBC Learn-to-Play Project grant.

Strategic Plan | Pillar of Success 2: ECONOMYGOAL: ENABLING A DIVERSE, CREATIVE AND RESILIENT ECONOMY

1,500 businesses call Aurora home, all searchable in the Town’s business directory www.businessaurora.ca

1,038 new residential units were constructed in 2015 at a combined value of approximately $641 million.

2,753 building permits were issued in 2015. 5

• A new Finance Advisory Committee

was established to assist Council in the

long-range corporate financial planning

process, capital planning initiatives and

fiscal policy matters.

• A paperless water billing pilot

program was successfully completed

with rollout to the community expected

in 2016.

• E-commerce capabilities commenced

with the creation of back-office payment

capabilities and the establishment of

partnership relationships.

• New budget procedures and

processes were created to simplify

annual review and approval processes.

• A detailed Asset Management Plan

and a Ten-Year Capital Investment

and Funding Plan were created to

evaluate individual assets and replacement

needs in detail for the near term.

• The update of the Economic

Development Action Plan was

completed, which will guide economic

development priorities over the term

of Council.

• Additional backup capacity for

the Town’s telephony and data

operations was initiated.

Once fully-implemented this will

provide business continuity in the

event of localized Town Hall

communications failures.

• The sale of approximately 15 acres of

municipal lands on Eric T. Smith Way

was negotiated and co-ordinated.

• A Community Improvement Plan

for the Aurora Promenade was

delivered to assist in the improvement

of private properties in the Yonge Street

and Wellington Street area.

• The Town of Aurora Community

Profile was updated to assist with

business attraction.

• A Medical Marijuana By-law was

approved to regulate and locate medical

marijuana production facilities.

• A Tourism Strategy was completed to

guide future visitor activities and promote

community special events.

• A Cultural Precinct Study was initiated

to develop conceptual plans for the

historic area bounded by Mosley Street,

Larmont Street, Metcalfe/Church Street

and Yonge Street.

• A repurposing study was initiated for

five Town facilities; 52 Victoria Street,

56 Victoria Street, Victoria Hall, the

Aurora Armoury and the Petch House.

• A Comprehensive Sign Bylaw

Review was completed to review its

criteria, methodology and consistency.

• The economic development division

successfully attracted more than 75 new

businesses to Aurora and serviced more

than 50 investor inquiries.

• 16,987 building inspections were

completed in 2015.

• York Region initiated a Broadband

Advisory Task Force to champion

high-speed broadband connectivity

across the region.

SmartCentres® Plaza Aurora Town Hall

46 parks encompassing 780 acres serve residents and visitors with playgrounds, tennis courts, soccer fields, ball fields and children’s playgrounds.

57 kilometres of pedestrian trails are maintained by the Town, which connects neighbourhood parks and facilities.

Strategic Plan | Pillar of Success 3: ENVIRONMENTGOAL: SUPPORTING ENVIRONMENTAL STEWARDSHIP AND SUSTAINABILITY

6

Smart Commute Gold Workplace awarded from Smart Commute York in 2015 for outstanding employee innovation in smart commute practices.

• More than 4,500 street lights were

approved for conversion to LED

technology to reduce energy

consumption and operating costs.

• The future Joint Operations

Centre currently under

construction at 229 Industrial

Parkway North is targeting LEED

Certification, and will include

many green design considerations

to create a healthy and efficient

working environment while decreasing

energy consumption and greenhouse

gas emissions.

• Over 750 enthusiastic volunteers

participated in the Town’s

annual Clean-Up Day and collected

more than 1.25 tonnes of litter

throughout 60 locations across Aurora.

• The Town of Aurora collected more

than 11,000 lbs of e-waste,

and 500 lbs of clothing at our

electronic waste recycling events.

• During Earth Hour in March

2015, Aurora residents reduced

power consumption by 7.8

per cent, representing a total

savings of 4.2 megawatts, the

highest amount of savings compared

with other municipalities powered

by PowerStream.

• The Town of Aurora successfully

implemented a backyard composting

pilot with support from York Region,

to encourage local solutions to

green bin use.

• The Town’s first electric vehicle

roadshow event took place at Aurora

Town Hall in partnership with Plug’n

Drive and Windfall Ecology Centre.

• The Town introduced field tablet

devices for real-time data collection

and asset management.

• A Source Protection Plan was

implemented to ensure drinking water

sources are protected.

• 302 trees were planted in parks and on

streets with 1,050 seedlings planted

in greenspaces in conjunction with

community volunteers.

• The Town of Aurora received the

Highest Participation and Spirit

Awards from Pollution Probe for staff

participation and spirit during healthy

commute week.

• Aurora was selected as one of 140

communities across Canada to receive

a grant for a Friendship Tulip Garden.

Annual Clean-Up Day Electric Vehicle Roadshow

Tim Jones Trail is Aurora’s longest trail which links multiple municipal facilities including Aurora Town Hall, the Aurora Seniors’ Centre, the Aurora Family Leisure Complex, the Aurora Arboretum, Sheppard’s Bush and Lambert Willson Park.

Get InvolvedThe Town maintains several online communications channels to allow residents to interact with us. Like us on Facebook,

follow us on Twitter, visit our website and explore, view our videos on YouTube, report a concern or ask a question on

our PingStreet App and check out employment opportunities on LinkedIn. The Town of Aurora wants you to get involved

in your community and interact with us!

Aurora Matters E-NewsletterThe Town distributes a monthly e-newsletter to keep residents informed of events and what’s happening in Town.

The newsletter is available by subscription. To subscribe, visit www.aurora.ca/auroramatters

In-personGet involved in our community the good old-fashioned way! Throughout the year, the Town of Aurora offers public

engagement opportunities at public meetings, public open houses, events and more. This is a great opportunity to meet

Town staff and members of Aurora Town Council. The Town of Aurora also encourages residents to apply to become a

member of one of our committees or boards.

Financial HighlightsThe Town of Aurora’s consolidated and audited 2015 financial statements will be available in spring 2016 on our

website at www.aurora.ca/financialstatements

42 Council, General Committee, Public Planning and Budget meetings were recorded and published on our YouTube channel

4,700 users follow The Town of Aurora’s Twitter feed

1,200 calls answered per week by Access Aurora 7

Skating at Aurora Town Park

Town of Aurora100 John West Way, Aurora, Ontario L4G 6J1

Phone: 905-727-1375Email: [email protected]: www.aurora.ca

THIS GUIDE IS AVAILABLE IN ALTERNATE FORMAT BY REQUEST

“ Aurora is a growing modern town with that older small town feel and charm.” Aurora resident

Pan Am Torch Relay Celebration


ParksPublic open spaces in Aurora range from landscaped public parks to environmentally-sensitive river valleys meandering throughout the municipality and the Oak Ridges Moraine. The Parks & Recreation Services department’s Parks division manages over 46 parks encompassing more than 780 acres.

Major community parks feature a variety of sports facilities such as tennis courts, soccer fi elds, lawn bowling pitches, basketball courts, baseball fi elds and children’s playgrounds. Enjoy water splash pads, sports fi elds, skateboarding and a wide variety of other recreational activities in Aurora’s neighbourhood and community parks.

Adopt-a-Park Program

More than 780 acres of parkland, an outstanding trail system and friendly tree-lined streets contribute to Aurora’s natural beauty and make it a place we are proud to call home. More than 20 local businesses, service clubs, youth groups, neighbourhood associations and schools have adopted community parks to help preserve, protect and enhance our natural environment. There are a number of ways for you and interested groups and organizations to become involved in this exciting program, including tree and shrub planting.

Park Bench Donation Program

In response to requests from our residents who are regular users of our parks and trails, the Parks & Recreation Services department is pleased to provide a Park Bench Donation Program. You can be part of the program and partner with the Parks & Recreation Services department by donating a park bench complete with a personalized message which will be inserted on the bench. Your bench will be installed in the location of your choice in our parks or trails system and our staff will ensure that your bench receives the care and maintenance it deserves for years to come.


( 905-727-3123 ext. 3233

8 www.aurora.ca/parks

PermitsBuilding Permits

Under the Ontario Building Code Act, a building permit is required for the construction or alteration of any structure greater than 10m2 (108 sq. ft.) in area;

for example, a structure with outside dimensions greater than 3.16 m x 3.16 m (10.37 ft. x 10.37 ft.). Irrespective of size, all structures must comply with zoning requirements. For more information, please see “Zoning.”

• Additions

Residential additions require a building permit. An addition to your home can include a sunroom, family room, bedroom or second storey addition. If the addition includes a washroom or alterations to existing plumbing fi xtures, a plumbing permit is required. Further, if your home is serviced by an on-site private sewage disposal system, a septic permit may be required.

• Decks/Porches

Decks and open-sided roofed porches require a building permit. A Town of Aurora pamphlet is available to assist you with your application for a deck or porch permit. Please contact Building Services to obtain a copy or download a copy from our website.

• Demolition

A permit is required for demolition of any structure (i.e. garage, addition, residential dwelling, barn or commercial/institutional/industrial building). Applicants must provide Building Services with a copy of the site plan or survey showing the location of the building for demolition and a completed permit application containing the description of the building to be demolished, the total gross fl oor area of the building and a photograph.

• Finished Basements

If you are fi nishing your basement, you may require a building permit, plumbing permit or both. A building permit is required if the proposed work involves additional sleeping accommodations or structural alterations. A plumbing permit is required for additional plumbing fi xtures or alteration to existing plumbing fi xtures. In addition, if your home is serviced by an on-site private sewage disposal system, a septic permit may be required. Please note: Finishing a basement where no structural alterations or plumbing is proposed does not require a permit.

• Fireplaces/Woodstoves/Chimneys

If you are planning to install a fi replace, woodstove or chimney, a building permit is required.

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Dwntwn_Parking_NoticeBrd vF.pdf 1 23/12/09 10:45 AM

Early Payment Optionfor Parking InfractionsThe Town of Aurora offers an early payment option for parking infractions. A reduced fi ne will apply to those who pay parking fi nes within seven days of receiving a ticket.


• Garages (attached or detached)

Construction of an attached or detached garage or a carport requires a building permit. If the construction of a garage or carport includes alterations to existing plumbing fixtures, a plumbing permit is required. Further, if your home is serviced by an on-site private sewage disposal system, a septic permit may be required.

• Garden Sheds/Accessory Buildings

A garden shed is an accessory building. Other accessory buildings include gazebos, cabanas, change houses, pool equipment sheds and detached garages. A building permit is required for the construction of accessory buildings greater than 10 m2 (108 sq.ft.).

• Hot Tub/Whirlpools

If you are installing a hot tub or whirlpool on your property, a permit is required. If the hot tub or whirlpool installation is combined with the construction of a deck, a permit is required for both. A pamphlet is available to assist you with your application. Please call or visit Building Services for a copy or download a copy from our website.

• Plumbing/Septic

If you are adding new plumbing fixtures or altering existing plumbing fixtures, a plumbing permit is required. If your home is serviced by a septic system, a septic permit may be required. Please contact Building Services for more information.

• Renovations/Alterations

Residential renovations or alterations require a building permit. A residential renovation or alteration to your home can include enlarging a window or door opening or adding or removing a wall. If the renovations or alterations include a washroom or alterations to existing plumbing fixtures, a plumbing permit is required. Further, if your home is serviced by an on-site private sewage disposal system, a septic permit may be required.

• Secondary Dwelling Units/Basement Apartments

The Town of Aurora permits second suite dwelling units in detached dwellings, semi-detached dwellings and link-house dwellings, subject to certain zoning provisions. Two-unit houses existing on or before November 16, 1995, and grandfathered by the Land Use Planning and Protection Act (Bill 20) are subject to the requirements of the Ontario Fire Code. Owners are required to schedule an inspection with Central York Fire Services by calling 905-895-9222. Existing two-unit houses will be registered by the Town’s Building Services department.

• Signs

If you are installing a wall or ground sign, a permit is required. Please contact Building Services for more information.

• Swimming Pool Enclosures

If you are installing an above-ground or in-ground swimming pool on your property, the enclosure (fence) surrounding the swimming pool requires a permit. A pamphlet is available to assist you with your application for swimming pool enclosure permit. Please call or visit Building Services for a copy of the pamphlet or download a copy from our website.


( 905-727-3123 ext. 4388, 4390 or 4394

8 www.aurora.ca/buildingservices

Road Closure Permit

By-law 4750-05.P authorizes the Town to temporarily close any roads within the Town for any social, recreational, athletic, community or filming purpose. Applications to request a temporary road closure within the Town are available at Aurora Town Hall or on the Town’s website. Applications must be submitted at least two weeks prior to the event. Scheduled road closures are communicated in advance through the Town’s Notice Board on page 2 of The Auroran newspaper and on social media channels, Facebook and Twitter.

Access Aurora

( 905-727-1375

8 www.aurora.ca/roadclosurepermit

Town of Aurora Infrastructure & Environmental Services department

( 905-727-3123 ext. 3443

Road Occupancy Permit

Residents and contractors are required to obtain a Road Occupancy Permit prior to any work or construction access within the Town’s road allowance and property. Plans and a minimum deposit of $100 or 10%, whichever is greater, of the construction cost are required prior to approval of the permit. Deposits are refundable after all repairs to Town land are completed satisfactorily. Stockpiling construction material/containers within the road allowance is not permitted and is subject to enforcement and possible fines.


( 905-727-3123 ext. 3443

Our downloadable BuildingPermit Guide for Homeowners,available on our website, will assist withyour application process!

Aurora staff pruning street trees


Tree Removal Permit

As part of ongoing efforts to be an environmentally-responsible community, Aurora Town Council initiated a bylaw with respect to regulating the injury and removal of trees on private property. The Tree Permit Bylaw regulates the removal of trees by requiring residents and landowners to obtain a Town permit to remove trees under certain conditions. It also enables the Town to impose fines and penalties for unauthorized removal of trees from privately-owned land.


( 905-727-3123 ext. 3222

8 www.aurora.ca/treeremovalpermit

Pet Licences – See page 23 (Licences)

PlaygroundsThe Town of Aurora provides 35 playground areas throughout the Town which are open year-round. Our playgrounds are designed to provide recreational opportunities for children of all ages.

The Town has been upgrading and replacing playground systems on a regular schedule to ensure that all playground equipment is C.S.A. compliant and maintained to current Town of Aurora service level standards. This involves a regular monthly detailed inspection of all equipment and facilities. Please note, playgrounds are unsupervised by The Town of Aurora and children using the equipment should be accompanied and supervised by an adult at all times.


( 905-727-3123 ext. 3233

8 www.aurora.ca/playgrounds

Plumbing/Septic – See page 34 (Permits)

Police ServicesPolice services for The Town of Aurora are provided by York Regional Police.

York Regional Police

( 1-866-876-5423 (non-emergency)

* [email protected] 8 www.yrp.ca

PondsThe Town of Aurora has many storm water management ponds and several natural ponds such as the McKenzie Marsh, Salamander Pond and Willow Farm Pond.

The Town of Aurora does not permit ice skating on storm water ponds or natural ponds within the Town, since ice conditions on ponds are unpredictable and can deteriorate quickly.

For information on outdoor ice skating, please see “Outdoor Ice Skating” on page 24.


( 905-727-3123 ext. 3233

8 www.aurora.ca/ponds

Pools – See page 12 (Aquatics)

Pre-School ProgramsThe Town of Aurora’s pre-school programs begin at the age of two months and progress to five years old. Some programs require a parent or guardian to participate with their child.

The Town of Aurora’s pre-school programs are run by highly-energetic and enthusiastic instructors, who are trained in First Aid and CPR. We also work with a number of experienced, professional service agreement contractors who are specialists in their respective fields. Our classrooms are “nut aware” environments and all precautions are taken to ensure the complete safety of the children at all times.

To explore current selection of pre-school programs, please refer to the Parks & Recreation Program Guide, available online or at all Town facilities.


( 905-841-PLAY (905-841-7529)

8 www.aurora.ca/preschoolprograms

Program GuideThe Town of Aurora’s Parks & Recreation Program Guide is published three times a year – spring/summer, fall and winter – and is delivered to households throughout Aurora.

For the latest edition, please visit our website or pick up a copy at any of our facilities.


( 905-841-PLAY (905-841-7529)

8 www.aurora.ca/recguide

Property StandardsThe Town of Aurora’s Property Standards Bylaw sets standards for maintenance and occupancy applying to all properties within the municipality. Property owners are required to repair and maintain their property according to Property Standards By-law 4044-99.P.

To learn more visit www.aurora.ca

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e-PLAYThe Town of Aurora’s online recreation registration system allows you to browse and register for programs. Visit www.aurora.ca/e-PLAY today!

A reminder to residents to take care of their property, clean up debris and keep grass no longer than 8 inches. Let’s all pitch in and keep Aurora looking beautiful!


Items shown in the illustration have the appropriate contact information listed below. For all other general inquiries, please call Access Aurora at 905-727-1375.

Repairs

1 – Traffi c Signals (Outages) Infrastructure & Environmental Services department ( 905-727-3123 ext. 4374

Regional Municipality of York Transportation Services ( 905-895-1200 ext. 5200

2 – Street Lights (Outages) Infrastructure & Environmental Services department ( 905-727-3123 ext. 3443

3 – Street Signs (Missing/Broken) Infrastructure & Environmental Services department ( 905-727-3123 ext. 3449 or 3459

4 – Decorative Lighting (Outages) Infrastructure & Environmental Services department ( 905-727-3123 ext. 3443

5 – Telephone Booths (Damaged) Bell Canada ( 905-310-2355

6 – Hanging Baskets (Damaged) Parks & Recreation Services department ( 905-727-3123 ext. 3233

7 – Bus Shelters (Damaged) York Region Transit ( 905-762-2100

GO Transit ( 416-869-3200

8 – Fire Hydrant (Leaking) Infrastructure & Environmental Services department

( 905-727-3123 ext. 3452

9 – Graffi ti Building & Bylaw Services department

( 905-727-3123 ext. 4751

10 – Street Banners (Damaged)Infrastructure & Environmental Services department

( 905-727-3123 ext. 3459

11 – Mailbox (Broken/Damaged)Canada Post

( 1-866-607-6301

12 – Parking (Concerns)Building & Bylaw Services department

( 905-727-3123 ext. 4751

13 – Garbage (Overfl ow)Infrastructure & Environmental Services department

( 905-727-3123 ext. 3447

14 – Water/Wastewater Main Breaks

Infrastructure & Environmental Services department

( 905-727-3123 ext. 3452

15 – Parks & Trees (Concerns)Parks & Recreation Services department

( 905-727-3123 ext. 3233

16 – Property/Building StandardsBuilding & Bylaw Services department

( 905-727-3123 ext. 4751

17 – Domestic Animals (At large)Building & Bylaw Services department

( 905-727-3123 ext. 4751

18 – Local Potholes/SnowplowingInfrastructure & Environmental Services department

( 905-727-3123 ext. 3449

Report a Problemon your Mobile Device!Have you noticed a pothole in need of repair, broken sign or graffi ti in your neighbourhood? There’s an app for that! The Town of Aurora provides a convenient, easy-to-use tool to report damaged public property, available for Apple, Android, BlackBerry and Windows Mobile devices. Simply download PingStreet from your App Store and install.


If you are a tenant that has concerns regarding poor maintenance of your home or apartment, first advise the landlord of your concerns in writing. This provides the landlord the opportunity to address the issue. If your concerns are not adequately addressed, register a complaint with the Bylaw Services department at 905-727-3123 ext. 4240 or by email to [email protected]


( 905-727-3123, ext. 4388, 4390, 4394

* [email protected] 8 www.aurora.ca/buildingservices

Property Taxes – See page 41 (Taxes)

Public Skating – See page 13 (Arenas) or 24 (Outdoor Ice Skating)

Public Transit – See page 43 (Transit)

Racquet Sports – See page 41 (Squash)

Recreation – See page 35 (Program Guide)

Recycling – See page 44 (Waste/Recycling)

Rwww.aurorachildrenscentre.ca

Providing Quality Caresince January 1988

28 years ofexcellence

Aurora Childr185 Industri905-841-3422

ldcare Centreoming on Road

905-841-3726

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Renovations and AdditionsThe following projects may require a building permit:

•Additions •Basementapartments •Decks •Demolition •Finishedbasements •Garages •Gardensheds •Hottubs/Whirlpools •Plumbingalterations •Porches •Signs •SwimmingpoolsandenclosuresPlease contact The Town of Aurora to ensure what you have planned is allowed and to determine if you require a building permit.

Town of Aurora Building Services department

( 905-727-3123, ext. 4388, 4390, 4394

* [email protected] 8 www.aurora.ca/buildingservices

Rental Facilities – See page 19 (Facilities)

RoadsRoads are the responsibility of various levels of government.

400 Series Highways

Highways, including Highway 404 are maintained by the Ontario Ministry of Transportation.

Regional Roads

Regional roads including Wellington Street and Yonge Street are maintained by the Regional Municipality of York.

Local Roads

The Roads division within The Town of Aurora’s Infrastructure & Environmental Services department is responsible for crossing guards, roads, curbs and guardrails, road-related signs, spring street and sidewalk sweeping, street lights, Town-owned parking lots, as well as winter street and sidewalk maintenance.

Community Safety Zones

The Regional Municipality of York implemented three Community Safety Zones in Aurora in 2012. Community Safety Zones are designated on regional roadways near schools, day-care centres, retirement residents and other high-collision locations in the Region. Traffi c laws and speed limits remain the same in Community Safety Zones but fi nes are increased for motorists.

The Community Safety Zones are located:

StREEt LOCAtION

Wellington Street East From 800 metres east of the east limit of Bathurst Street to 680 metres west of the west limit of Bayview Avenue

Bathurst Street From 210 metres south of the south limit of Bloomington Road to 450 metres north of the north limit of Bloomington Road

Bloomington Road From 90 metres west of the west limit of Bathurst Street to 450 metres west of the west limit of Yonge Street

For more information and to view a complete list of Community Safety Zones in York Region, please visit www.york.ca/traffi csafety

Ontario Ministry of Transportation

( 1-800-268-4686

8 www.mto.gov.on.ca

Regional Municipality of York

( 1-877-464-9675

8 www.york.ca/roads

Town of Aurora Infrastructure& Environmental Services department

( 905-727-3123 ext. 3459

8 www.aurora.ca/roads

Road Closure Permit – See page 34 (Permits)

Road Occupancy Permit – See page 34 (Permits)

Learn more at www.aurora.ca/safe

This winter...Drivers: Please be aware of school zones!

The Town of Aurora has School Safety Lawn Signs available for display on your property to remind drivers to please drive slowly. Lawn signs are available for pick-up from Access Aurora at Aurora Town Hall, 100 John West Way. One lawn sign per household. Limited quantity available.

Remind drivers to driveslowly in school zonesThe Town of Aurora has School

Stay safe!

RoadWatch

ProgramHelp keep our roads safe! Report your

road safety concerns to YorkRegional Police. Visit

www.yrp.ca/roadwatch


Schools/School Boards– See page 17 (Education)

ScholarshipsAcademic Achievement Awards

Each year the Town of Aurora awards two grade 12 students from each high school with The Town of Aurora Student Academic Achievement Award to honour their signifi cant academic achievements. Each high school selects the recipients based on high academic achievement. Recipients must be furthering their education and be a resident of Aurora.

Town of Aurora Offi ce of the Mayor

( 905-726-4741

8 www.aurora.ca/mayor

John West Memorial Leaders of Tomorrow Scholarship

The Town of Aurora’s John West Memorial Leaders of Tomorrow Scholarship honours the achievements of senior students who are entering their fi rst year of full-time post-secondary study at college, university or equivalent. This award would not have been possible without the donation of funds from former Mayor John West, who passed away in December 2013. The former mayor and long-serving councillor provided more than two decades of public service to The Town of Aurora between 1979 and 2006.


( 905-727-3123, ext. 4753

8 www.aurora.ca/parksandrecreation

SeniorsThe Aurora Seniors’ Centre is a full-access facility and welcomes adults 55 years and older. This facility includes a games room with billiards table, a woodshop, a reading and computer room, a member’s lounge and an up-to-date outdoor bocce court overlooking the Aurora Arboretum. Trips and additional programs are made available throughout the year at additional reasonable costs. Please stop by and visit! The Centre is always looking for new and enthusiastic members.

Aurora Seniors’ Centre

90 John West Way

( 905-727-3123 ext. 3610 8 www.aurora.ca/seniors

SewersFor internal sewer problems, please call a private plumber as The Town of Aurora does not provide plumbing service. If the problem is elsewhere, you may either call a private plumber or the Town’s Infrastructure & Environmental Services department. If the blockage or collapse is located on private property or if the problem was caused by tree roots on private property, the homeowner is responsible for the cost of the repairs, including any services rendered by the Town.


( 905-727-3123 ext. 3442

AftER-HOuRS EMERGENCY: PLEASE CALL 905-727-1375 AND fOLLOW tHE PROMPtS tO LEAVE A MESSAGE

Signs – See page 34 (Permits)

Skating (Indoor) – See page 13 (Arenas)

Skating (Outdoor) – See page 24 (Outdoor Ice Skating)

Skateboard/BMX FacilitiesHickson Park has permanent skateboard and BMX facilities, with concrete skateboard runs, numerous ramps, transitions, stairs, ledges and rails. A separate BMX loop is designed in a grassed area and consists of a series of jumps, log steps, log and plank bridges, a rock and log circuit and a rock and log spider. There is a soft surface course consisting of earth and mulch designed for beginners to advanced bikers.

A permanent skateboard park is located at the Aurora Family Leisure Complex, with numerous ramps, runs and transitions.

Please note, skateboard/BMX parks are not supervised by Town staff. Helmets and safety gear are strongly recommended.


( 905-726-4760

8 www.aurora.ca/skateboard

S

Congratulations to Sally falk,

our 2015 Leader of Tomorrow Scholarship

award winner!

?Did youknow

Aurora is serviced by nine main YRT/Viva transit routes.

All-day, two-way Regional Express Rail service is coming to the Aurora GO Station, as early as 2017.


SmokingAs of January 1, 2015, it is illegal to:

• Smokeonbarandrestaurantpatios• Selltobaccooncollegeanduniversitycampuses• Smokenearchildren’splaygroundsandpublicsportsfieldsandsurfaces

For more information, please visit www.ontario.ca/smokefree

Snow RemovalThe Town is serviced by three types of roads, the regional road network such as Wellington Street and Bayview Avenue, primary roads such as Industrial Parkway and secondary roads such as cul-de-sac and low volume local roads. Regional roads are cleared by York Region. The primary and secondary roads are the responsibility of the Town.

At the beginning of a snowfall or freezing rain, all primary roads with high volume traffi c are salted fi rst. Then all secondary roads with low volume traffi c are salted at hills, intersections and curves. After eight centimetres or three inches of snow accumulation (with the exception of Yonge Street which is fi ve centimetres) all primary and secondary roads are plowed.

When streets require plowing, they are cleared within 16 to 24 hours after the end of the snowfall whenever possible, although heavy snowfalls or successive storms can sometimes extend this period. A typical snow event is classifi ed as snow accumulation of fi ve to 10 cm over a four-hour period. Snowfall duration longer than four hours and/or accumulations in excess of 10 cm may require plowing of some roads more than once which may extend the time necessary to clear the roads.

We anticipate having all roads salted within 12 to 16 hours from the time the fl eet is dispatched. However, staff have the fl exibility, when weather conditions are appropriate, to determine that it is not necessary to salt the secondary roads after completion of salting the primary roads.

All sidewalks (except in new subdivisions if sidewalks are incomplete) are anticipated to be plowed and sanded once there is an accumulation of fi ve cm or more. This work is expected to be completed by the Town within 24 hours after the equipment has been dispatched under average winter conditions being a snow accumulation of fi ve to 10 cm over a four-hour period.

Please note: As a result of prolonged, unusual or unexpected weather conditions or unavailability of staffi ng/equipment resources, there may be deviations from the above maintenance program, including extended completion times. Your patience and cooperation is greatly appreciated in these circumstances.

To assist the Town with winter road and sidewalk maintenance, residents are asked to:

• Parkvehiclesoffthestreetduringandafterasnowfall,untilthestreethas been plowed and salted. Vehicles found on the street may be ticketed and/or towed. Parking is prohibited on all streets in Aurora from November 15 to April 15 during the hours of 2 a.m. to 6 a.m., regardless of snowfall.

• Placegarbagecontainers,BlueBoxesandGreenBinsindrivewaysrather than on snow banks.

• Neverpushsnowfromyourdriveway(includingsnowbanksleftbythe plows) onto or across the road, as this can create unsafe driving conditions.

• Refrainfrompushingsnowfromdrivewaysintoditchestomaintainopen culverts.

• Staywellbackfromsnowplows,sanders,loadersandtractors.

• Ensurethatfences,posts,hedges,shrubs,drivewaycurbsorother obstructions are not placed on the Town’s boulevard. The Town will not be responsible for damage to items placed on Town property by property owners.

• Ensurethatyourchildrendonotplaywheresnowispiledatthesideofthe street, near snow plows, loaders or tractors. Snow equipment operators may not see children playing in the snow or near the equipment.

• Bewaryof“blackice,”athinlayeroftransparenticethatisformedwhen the road surface draws moisture from the air and the road temperature is or falls below 0°C.


( 905-727-3123 ext. 3459

AftER-HOuRS EMERGENCY: PLEASE CALL 905-727-1375 AND fOLLOW tHE PROMPtS tO LEAVE A MESSAGE.

Splash PadsCool off during the warm summer months at our children’s water play splash pads. One splash pad is located at Town Park and the other is located at Ada Johnson Park. The splash pads feature tumbling buckets of water and several ground jets for a variety of water play activities on a rubber safety surface. Adjacent amenities include a large playground, open grass fi elds and washroom facilities. Both locations have ample parking.

The splash pads are open, weather-permitting, from mid-June through to early September. Hours of operation are 9 a.m. to 9 p.m.

Please note: The splash pads are not supervised by Town staff.


( 905-727-3123 ext. 3233

8 www.aurora.ca/splashpads

“Where is My Snow Plow?” The Town of Aurora’s online application, “Where is My Snow Plow?” lets you track the progress of The Town of Aurora’s snow plows in real time and gives you easy access to other important up-to-date information:

• Snowplowandsidewalkroutemaps• Wintermaintenancepractices• Wintermaintenancefrequentlyaskedquestions• Snowclearingtipsforresidents• Localweather• Submitaroad/sidewalkconcern

To access the snow plow and winter maintenance information,visit www.aurora.ca/snowplow

Winter ParkingFrom November 15 to April 15, overnight parking of vehicles is prohibited on any street in Aurora between the hours of 2 a.m. and 6 a.m. This restriction is in place regardless of snowfall.


Sports FieldsThe Town of Aurora maintains 18 baseball diamonds and 65 soccer fi elds throughout the Town, including an artifi cial turf fi eld at Sheppard’s Bush and St. Maximilian Kolbe Catholic High School. These facilities are some of the best in the region, largely due to the Town’s high maintenance and construction standards and the excellent co-operation received from user groups with regard to scheduling.

The Parks & Recreation Services department requests that all sports groups refrain from using any sports fi eld from October through to May each year to allow for regular maintenance and to give the fi elds time to rejuvenate. No fi eld permits will be issued to any group prior to May 15, except for artifi cial turf fi elds. Depending on weather and fi eld conditions, permits may be canceled or delayed until conditions improve. All sports fi eld closures will be listed on our website’s homepage and social media channels.


( 905-727-3123 ext. 3233

8 www.aurora.ca/sportsfi elds

SquashClub Aurora Fitness Centre is home to four international squash courts. Information on squash lessons, clinics and our popular house league can be found in the Parks & Recreation Services Program Guide.


( 905-726-4764

8 www.aurora.ca/squash

Swimming – See page 12 (Aquatics)

Swimming Pool Enclosures – See page 34 (Permits)

Street Signs/Street LightsDamaged or missing street/traffi c signs or light outages should be reported to The Town of Aurora.


( 905-727-3123 ext. 3443

Street SweepingThe Town of Aurora typically begins street sweeping clean-up in late March or early April, depending on weather conditions.

The clean-up process normally takes about two to three weeks to complete but may be delayed by inclement weather, parked vehicles or excessive amounts of winter debris.

All streets and sidewalks that are owned and assumed by the Town will be swept.

Please remember to:

• AvoidMondaytoFridaydaytimestreetparking,ifpossible• Avoidparkingovercurbsorsidewalks• Placeyourgarbage,recyclingandyardwasteonyourdriveway,away from the road

Your co-operation is appreciated.


( 905-727-3123 ext. 3459

Subdivision Assumption of ServicesThe developer is responsible for the maintenance of all public services that they construct from the commencement of construction to the date of assumption by the Town. Once all of the public services have been completed to the Town’s satisfaction and according to the Subdivision Agreement, a one-year maintenance period will begin.

Prior to the Town assuming the subdivision, the developer will request a fi nal inspection of all public services and will correct any defi ciencies to the Town’s satisfaction. After all construction is completed and the maintenance period has expired, the developer may request assumption of the subdivision.


( 905-727-3123, ext. 4226

* [email protected] 8 www.aurora.ca/developmentplanning

TaxesProperty taxes

Your property taxes are billed in January and June/July each year. Each of the billings is payable in two installments.

Your property taxes are calculated based on the Current Value Assessment (CVA) of your property, as determined and reported by the Municipal Property Assessment Corporation (MPAC). MPAC reports to the Town annually and provides the Town with the assessed owner’s property address, the CVA and the property’s tax assessment class.

Your interim property tax bill is issued in January and is legislated to be 50% of the total property taxes levied for the previous year, with few exceptions.

t

?Did youknow

Aurora’s residents are both highly-skilled and well-educated, with three-quarters of working-age residents having some level of post-secondary education, and nearly half having some level of university education. This is 12 per cent higher than the provincial average.


Each year, following its budget setting process, Aurora Town Council approves tax rates for each property tax class. The final residential property tax billing is issued in June and the final commercial/industrial property tax billing is issued in July. The final property tax bill is calculated using your CVA and the approved tax rate, less the interim billing amount. Both the interim billing and the final billing must be paid on or before the due dates to avoid interest charges and to satisfy your property tax obligation for the year. Please note, only 36 per cent of your total tax levy is used by the Town; the balance is attributed to the Regional Municipality of York and school boards.

Education Property Tax Rates

The educational portion of the property tax rate, approximately 21%, is set by the Ontario Ministry of Education. For more information on the Education Tax Rate, please contact the Ontario Ministry of Education at 1-800-387-5514.

Regional Municipality of York Tax Rates

The tax rates for the regional portion of your property tax bill, which accounts for approximately 43%, are established by York Region. Information on the Region’s budgets and taxes is available on their website at www.york.ca/budget. York’s taxes fund police and ambulance services, public health, social housing and other social services, solid waste disposal, regional transit, major roads and regional development planning.

Current Value Assessment (CVA)

Accurate assessments are the cornerstone of the property tax system. The Municipal Property Assessment Corporation classifies and values all properties in Ontario under the Assessment Act and regulations established by the provincial government. MPAC is committed to ensuring that every valuation is accurate. If you believe your property assessment is not accurate, MPAC will review it at no charge. You can make a Request for Reconsideration for the current year any time prior to March 31. If you have any questions or concerns about the assessed value of your property, please contact MPAC at 1-866-296-6722 or visit www.mpac.ca

Supplementary Property Taxes for New Construction

If your home is newly-constructed or any new construction, renovation or alteration has occurred on property you own, your property may not be fully-assessed. The final property tax bill is based on your current property assessment. A separate billing, referred to as a Supplementary Tax Notice, will be issued later, based on the additional assessed value of your property as determined by MPAC. Supplementary property taxes will be retroactive to the date of occupancy or purchase. It is recommended that you budget for a Supplementary Property Tax billing if this may apply to you.

Property Tax Deferral Program for Seniors and Low-Income Seniors/Disabled Persons

The Regional Municipality of York has established a Tax Deferral Program for seniors age 65 or older, low-income seniors or low-income disabled persons. This program makes it possible to defer some increased taxes until the ownership of the property changes. Please visit www.aurora.ca/tax for more information.

How to pay your property taxes

There are several convenient ways to make tax payments to The Town of Aurora. You may pay by online banking, telephone banking, at your bank branch, by mail, through our after-hours drop box or in-person at Aurora Town Hall. Please

do not send cash in the mail or through our drop box. When paying in-person at Aurora Town Hall, you may pay by cash, cheque* or debit only. We do not accept credit card payments in person. However, should you wish to pay by credit card, you can now pay online via a third party, www.plastiq.com. Please note, a service charge will be applied by Plastiq. You may also consider our easy pre-authorized payment plan option.

When paying for your property taxes, by method other than in person, please be sure to allow time for postal delivery or bank processing time. All payments must reach The Town of Aurora by close of business on the due date to avoid interest charges being applied.

* PLEASE MAKE CHEQUES PAYABLE TO: TOWN OF AURORA

Late payment charges

To avoid interest charges, payments must be received on or before the due date. A charge of 1.25% will be added on the first day of the calendar month following default and on the first day of each calendar month thereafter, as long as the taxes remain unpaid. Monthly interest charges will be imposed on any unpaid taxes from previous years. Interest rates are levied as per By-law 5786-15 pursuant to section 345 of the Municipal Act, 2001, S.O. 2001 c. 25.

Please be advised that neither Council or Town Staff have the authority to waive or alter late payment or interest charges.

Failure to receive a tax notice does not excuse a taxpayer from the responsibility for payment of taxes and does not relieve the assessed owner of interest charges due to late payment.

Town of Aurora Corporate & Financial Services department

Corporate Accounting division

( 905-727-1375

8 www.aurora.ca/taxes

Tennis CourtsAll Town of Aurora tennis courts are asphalt surface, regulation size, and are lit until 11 p.m. daily. Tennis courts can be found in the following park locations:

PARkNuMbER

Of COuRtSADDRESS

David English Park 2 206 Carisbrooke Circle

Fleury Park 4 5 Community Centre Lane

McMahon Park* 3 76 Maple Street

Norm Weller Park 2 250 McClellan Way

Summit Park 2 267 Orchard Heights Boulevard

*Please note, the Aurora Community Tennis Club operates out of the McMahon Park tennis facilities. The public has equal access to the courts from 9 a.m. to 12 p.m. Mondays and Fridays and from 3 p.m. to 6 p.m. on Saturdays and Sundays. The public is permitted on the courts at all other times subject to Tennis Club Members having priority.


( 905-727-3123 ext. 3233

8 www.aurora.ca/tenniscourts

Pre-authorized payment plansDid you know that The Town of Aurora offers convenient pre-authorized payment plans? Complete an application form for water or property tax pre-authorized payments today! Visit www.aurora.ca/taxes


TobogganingTobogganing is permitted in only the following locations:

PARk ADDRESS PERMIttED AREA

Copland Park225 Aurora Heights

DriveAlong the north side of the park

Fleury Park5 Community Centre

Lane

In the dedicated area just south of Aurora Heights Drive and the Aurora Community Centre parking lot

Machell Park15 Orchard Heights

BoulevardIn the dedicated area just north of the parking area on the west side

Lambert Willson Park

115-135 Industrial Parkway North

Along the east side of the Aurora Family Leisure Complex

Please note: Tobogganers are reminded that these locations/areas are unsupervised by The Town of Aurora and surface conditions can vary widely with ice, bare ground or other conditions that pose a hazard. All tobogganers using these facilities do so at their own risk and children should be supervised by an adult. All participants should use the appropriate personal safety equipment.


( 905-727-3123 ext. 3233

8 www.aurora.ca/tobogganing

Town HallAurora Town Hall officially opened on November 24, 1991 at 100 John West Way, one block north of Wellington Street between Bayview Avenue and Industrial Parkway. This is the workplace for Town of Aurora employees. Please feel free to visit and enjoy the surrounding park area. Regular office hours are 8 a.m. to 5 p.m., Monday to Friday.

Tours of Aurora Town Hall are available by contacting Access Aurora at 905-727-1375. Tours are usually co-ordinated in conjunction with the Mayor’s Office.


( 905-727-1375

8 www.aurora.ca/townhall

Traffic SignalsTo report a traffic signal outage, please contact The Town of Aurora’s Infrastructure & Environmental Services department.


( 905-727-3123, ext. 4374

TrailsThe Town of Aurora is fortunate to have an extensive pedestrian trail system which connects many of its neighbourhood parks, Town facilities and open-space corridors. The Town currently maintains approximately 57 kilometres of trails. All Aurora trails are considered multi-use, with the primary focus being pedestrian hikers. Opportunities also exist for cross country skiers. The majority of our trails are compact gravel surfaces with some asphalt sections through neighbourhood and community parks.

Download a copy of our Streets, Parks and Trails Map by visiting www.aurora.ca/parksandtrails or pick-up a copy at Aurora Town Hall.

Please note: Trails are not groomed or maintained during winter months and conditions vary widely. Surface conditions can change dramatically during the winter to create potentially hazardous hiking and skiing conditions. All users are advised to respect other trail users, stay on designated trails and exercise caution at all times. The use of motorized vehicles is strictly prohibited on any municipal trail or parkland. Any person using the Town’s trail system does so at their own risk.


( 905-727-3123, ext. 3222 or ext. 3223

8 www.aurora.ca/trails

TransitAurora’s public transit system provides commuters with access to GO Transit commuter train service, York Region Transit and VIVA Bus Rapid Transit systems that easily connect commuters to downtown Toronto and other GTA destinations.

York Region Transit (YRT)/Viva GO Transit

( 905-762-2100 ( 416-869-3200

8 www.yrt.ca 8 www.gotransit.ca

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TreesThe Town of Aurora’s Parks division provides tree services such as planting, pruning, removal and designation of memorial trees along streets, parking lots, residential and commercial areas, parks and open spaces. The Town also regulates the removal of trees from private property.

Boulevard Trees

Trees have been planted within the municipal road allowance in your neighbourhood. The species and locations are pre-approved by the Town, through either a municipally-approved planting plan prepared by the developer or as selected by the Town’s arborist. The Parks division encourages a diversity of trees on our boulevards and in our community.

Memorial Tree Planting

Would you like to establish “lasting roots” in Aurora? Are you looking for a unique gift idea for a special person or occasion? The Town of Aurora has a Memorial Tree Planting Policy to enable the planting or designation of memorial trees on municipal lands within the Town. If you are interested in planting a memorial tree on municipal lands in the Town, please contact the Parks division.

Tree Pruning Program

The Town of Aurora has a vast inventory of municipal trees under the management of the Parks & Recreation Services department. The Parks division undertakes a major annual pruning program of roadside street trees throughout the winter months each year and operates on a seven-year pruning cycle. The primary objective for tree pruning is to provide overhead clearance for vehicles and pedestrians. Due to the extensive tree inventory, we encourage residents to call our offi ce with reports of problem trees or trees on municipal boulevards which require pruning. Our staff will respond on short notice to any problem associated with a municipal tree.

Tree Removal - Please refer to Permits on page 35.


( 905-727-3123, ext. 3222 or 3223

8 www.aurora.ca/trees

VolunteerThe Town of Aurora’s volunteer programs provide an opportunity for volunteers to participate and to assist Town employees

in delivering fi tness, aquatics programs, special events, camps, and various children/youth programs.

Many volunteer opportunities are also available throughout our community. For more information, please contact Neighbourhood Network.


( 905-727-1375

8 www.aurora.ca

Neighbourhood Network

( 905-726-3737

8 www.neighbourhoodnetwork.org

www.aurora.ca/wasteandrecycling

Waste Management Guideand Recycling Calendar

2016

PingStreet Garbageand Recycling AppThe Town of Aurora’s PingStreet app allows you to access information about garbage pick-up dates, recycling and composting information and yard waste pick-up on your handheld device. The PingStreet app is compatible with Apple, Android, BlackBerry and Windows Mobile devices, available for download from your App Store.

Waste/RecyclingThe Town of Aurora is responsible for garbage, recycling, organics, yard waste, bulky waste and appliance collection programs in Aurora. Disposal and processing of materials, including the operation of household hazardous waste

collection depots is the responsibility of the Regional Municipality of York.

Waste Management Guideand Recycling Calendar

Each year The Town of Aurora produces a comprehensive recycling and waste collection calendar, which is distributed to each household in Aurora in January. The calendar identifi es program specifi cs, important collection dates, new or revised programs and tips on how to reduce waste. If you do not have a calendar, you can download a copy from our website, www.aurora.ca/wastecalendar or pick up a copy at Aurora Town Hall.

Basic Collection Information

Green Bins and Blue Boxes are collected weekly. Garbage is picked up every other week, based on your location. To determine your collection dates, please refer to your Waste Management Guide and Recycling Calendar. Please place garbage, Green Bins, Blue Boxes and yard waste at the curb no later than7 a.m. on your scheduled day and by 6 a.m. (but no earlier than 5 p.m. the night before). Please be aware that the time of collection in your area may change at any time, without notice. If your items are set out late, they will NOT be collected.

Please note:

• Thereisamaximumlimitoffivebulkyitemspercollection.Anyitemsoverthe limit will be tagged and left at the curb• E-wasteandbatterieswillnotbepickedupatthecurb

Blue Box Recycling

Blue Boxes are available for a fee at Aurora Town Hall (100 John West Way) between the hours of 8:30 a.m. and 4:30 p.m., Monday to Friday. New residents in Aurora receive one free Blue Box. Additional boxes must be purchased. All residents who have a damaged Blue Box provided by the Town can bring it back to the Town Hall and receive a replacement. All other rigid containers (including cardboard boxes) used for recycling will not be collected. However we encourage you to purchase additional Blue Boxes if you have an overfl ow of material. For a complete list of items that can be included in your Blue Box, please refer to our website, www.aurora.ca/bluebox

Green Bin Composting

Green Bins are available for a fee at Aurora Town Hall (100 John West Way) between the hours of 8:30 a.m. and 4:30 p.m., Monday to Friday. New residents in Aurora receive one free Green Bin. Additional bins must be purchased. All residents who have a damaged Green Bin provided by the Town can bring it back to Aurora Town Hall and receive a replacement. All organic material must be contained in a bag that is securely closed or tied. We recommend using

the townof Aurora

celebrates thespirit of

volunteerism and dedicated

community volunteers

at our Citizen of the Year and Community Recognition Awards ceremony held each

spring. Nominate someone today! For more information,

please visitwww.aurora.ca/CRA

V

W


certified compostable bags. Organic material placed loosely in your Green Bin will not be collected. For information on what can and cannot be included in your Green Bin, please refer to our website, www.aurora.ca/greenbin

Yard Waste Collection

Yard Waste is collected with recycling every second week from April to December, as noted in the Waste Management Guide and Recycling Calendar. There is no limit on the amount of yard waste that can be placed for collection, providing that acceptable containers are used. Please place weeds, plant trimmings and leaves in paper yard bags, or any rigid open top container that has sturdy, grab-through handles..

Please note:

• Individualbranchesmustbenolargerthan10cm(4”)indiameter• Bundlesmustbenomorethan22kg(50lbs)andnolongerthan1.2m(4’)

• Grassclippingsarenotcollected;pleasecompostyourclippingsusinga backyard composter• Rocks,soil,sod,treatedwood,treestumps,flowerpotsandtrays,treated wood or animal droppings are NOT collected with yard waste• Themaximumweightforindividualpaperyardbagsorcontainersis 22 kg or 50 lbsFor more information on Yard Waste Collection, including yard waste collection dates, please visit www.aurora.ca/yardwaste

Construction Waste

Construction waste is not part of the curbside collection service. This material can be dropped off as garbage at the Georgina Waste Transfer Station (no more than 500 kg) or a York Region Community Environmental Centre (CEC). Disposal fees will apply.

Access your Town of AurorA gArbAge collecTion schedule on your smArTphone or TAbleT!

download our my-waste appit’s easy. it’s convenient. it’s free!The Town of Aurora’s my-waste app is available for iPhone, iPad and Android phones and tablets. Scan the QR code below with your mobile device or go to www.my-waste.mobi/Aurora

For more information, visit www.aurora.ca/mywasteapp or call 905-727-3123 ext. 3447

Access your Town of AurorA gArbAge collecTion schedule on your smArTphone or TAbleT!

download our my-waste appit’s easy. it’s convenient. it’s free!The Town of Aurora’s my-waste app is available for iPhone, iPad and Android phones and tablets. Scan the QR code below with your mobile device or go to www.my-waste.mobi/Aurora

For more information, visit www.aurora.ca/mywasteapp or call 905-727-3123 ext. 3447

ACCESS YOUR TOWN OF AURORAGARBAGE COLLECTION SCHEDULE ONYOUR SMARTPHONE OR TABLET!

Download ourmy-waste appIt’s easy, It’s convenient. It’s fREE!The Town of Aurora’s my-waste app is available for iPhone, iPad and Android phones and tablets. Scan the QR code with your mobile device or go to www.y-waste.mobi/Aurora

For more information, visit www.aurora.ca/mywasteappor call 905-727-3123 ext. 3447

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Metal goods or appliance collection

To dispose of metal goods or appliances, please call GFL Environmental at905-713-0005 or 1-866-421-5625 to schedule a collection date.

Bulky item recycling

Collection of bulky goods does not require a scheduled appointment. You should set out a maximum of fi ve bulky waste items on your scheduled garbage collection day. Any items over the fi ve item limit will be tagged and left at the curb. All items must be set out by 7 a.m. for collection.

Electronic equipment recycling

Electronics can contain hazardous substances and valuable resources that need to be recycled, reused or disposed of properly. E-waste including batteries are not included in curbside collection. Residents can dispose of E-waste at any of York Region’s depots, or contact a private removal company.

Stay tuned for The Town of Aurora’s Electronic Waste Recycling Events! Events usually take place in the winter and the spring.


( 905-727-1375

8 www.aurora.ca/wasteandrecycling

WAStE/RECYCLING PHONE NuMbERSCollection inquiries/Metal/Appliance pickupGreen for Life1-866-421-5625 or 905-727-1375www.gfl env.com

General questions/concernsTown of Aurora905-727-1375www.aurora.ca/wasteandrecycling

Hazardous materialsYork Region1-877-449-9675 ext. 73000www.york.ca/waste

Water BillsWater and sewer bills are issued quarterly (four times per year) for residential accounts and bi-monthly for non-residential accounts. The billings are based on water consumed, as registered on your water meter. The water meter is read directly by a Town contractor from outside the home by touching equipment to an outdoor reading device connected to the meter in your basement. No adjustment is made for water used outside for pools, garden or lawn

maintenance or washing, as this difference is averaged in our rate calculations for all consumers.

About meter readings

The Town’s meters, installed in all properties, register water consumption and may under-register water as the meter ages and wears. Eventually the meter must be replaced, which is completed by the Town at the Town’s expense.The meter reading is much like the odometer in your car; we read it each time, and bill the difference from the last-billed reading.

The meter reading is rounded down to an even measurement. Accordingly, billings refl ect these large even measurements, despite detailed readings actually appearing on your meter. The amount unbilled at one reading will be picked up by the Town on its next reading.

The Town of Aurora is currently completing a multi-year meter change out program. Each year over the next several years, The Town of Aurora will replace approximately 1,000 aging water meters. In addition to improved accuracy, the new models will have wireless reading capability, removing the need for manual reading. The Town will continue to update aging meters over the next ten years.

How to pay your water/wastewater bill

There are several convenient ways to make water/wastewater payments toThe Town of Aurora. You may pay by online banking, telephone banking, at your bank branch, by mail, through our after-hours drop box or in-person at Aurora Town Hall. Please do not send cash in the mail or through our drop box. When paying in-person at Aurora Town Hall, you may pay by cash, cheque* or debit only. We do not accept credit card payment in person. However, should you wish to pay by credit card, you can now pay online via a third party,www.plastiq.com. Please note, a service charge will be applied by Plastiq. You may also consider our easy pre-authorized payment plan option.

When paying for your water/wastewater bill (other than in person), please be sure to allow time for postal delivery or bank processing time. All payments must reach The Town of Aurora by close of business on the due date to avoid interest charges being applied.

* Please make cheques payable to: Town of Aurora

Moving or renting

If you are moving, please contact us to arrange for a fi nal water meter reading and fi nal billing. This will ensure that you are not held responsible for any consumption by the new owner, reducing potential issues between the buyer and the seller.

If you are renting your home to a tenant, please be aware that The Town of Aurora holds the owner of the property responsible for the water account.The Town will bill the tenant directly upon written authorization and acceptance of responsibility of the owner only. The tenant should discuss this with the owner. Final water meter readings and fi nal billings for tenant charges can be arranged by contacting Access Aurora at 905-727-1375.

Town of Aurora Corporate & Financial Services department

Corporate Accounting division

( 905-727-1375 8 www.aurora.ca/waterbilling

Not sure where it goes?Use York Region’s Bindicator to fi nd out whether to sort your item into the Blue Bin or Green Bin.Visit www.york.ca/bindicator today! ?

tips to avoid large water billsOccasionally, water can leak through the water system inside your home without you even knowing about it. The four most common locations for hidden leaks are through toilets, water softener systems, furnace humidifi ers and outdoor taps. Hidden leaks can lead to signifi cantly higher water bills than necessary, for which you are still responsible. Please visitwww.aurora.ca/waterbilling for detailed information on how to detect, correct and prevent water leaks.

In the event of an Outdoor Water Use Advisory orOutdoor Water Use Ban, please follow these guidelines:

If a Stage One Outdoor Water Use Advisory is declared, all persons • are requested to refrain from using Town water from a hose, pipe, sprinkler or permanent irrigation system

If a Stage Two Outdoor Water Use Ban is declared, no persons • should use Town water from a hose, pipe, sprinkler or permanent irrigation system

Residents failing to comply with these provisions may be subject to a fi ne.


Water Service RequestsTo turn the water off inside your home, locate the water shut-off valve by your water meter. If you require the water service to your home to be turned on or off outside of your home at the property line, please contact the Infrastructure & Environmental Services department. Please note: The replacement of broken/leaking shut-off valves is the responsibility of the homeowner.


( 905-727-3123 ext. 3442 or 3452

Water/Wastewater EmergenciesThe Town of Aurora has staff on standby to respond to water or wastewater emergencies. Please call 905-727-3123 ext. 3442 or 3452, Monday to Friday during regular business hours of 8 a.m. to 5 p.m. After hours, please call 905-727-1375 and follow the prompts to reach our after-hours emergency line.


Water and Sewer Management division

( 905-727-3123 ext. 3442 or 3452

Water SupplyThe Regional Municipality of York is responsible for water supply in The Town of Aurora. The Region operates six wells in the Town. The wells draw from the Yonge Street Aquifer. In addition to the wells in Aurora, York Region supplements Aurora’s water supply with water from Lake Ontario and the Region of Peel.

York Region is responsible for storage, adequate pressure and the chlorination level of water supplied to The Town of Aurora. The Town of Aurora’s Operations division is responsible for water quality testing, pipes maintenance and repair.

Regional Municipality of York

( 905-830-4444, ext. 73000

* [email protected] 8 www.york.ca/environment

Water Use (Outdoor)The Town of Aurora enforces a bylaw related to outdoor water use. It is important that all residents and businesses observe the following regulations, as they have been put in place to ensure a continued and abundant water supply.

The Town’s Bylaw Enforcement division manages and enforces this program. Although a maximum fine of up to $5,000 under By-law No. 4420-03.E may be assessed for violators, the co-operation of all residents and businesses in supporting this extremely important water conservation effort is key to its success.

No person shall use The Town of Aurora’s municipal water from a hose, pipe, sprinkler or permanent irrigation system for the purpose of watering any lawn, garden or washing of vehicles, sidewalks, driveways, patios, decks or windows, or filling swimming pools, except as follows:

• Aneven-numberedaddressmayusewateroutdoorsonlyoneven-numbered days of the month

• Anodd-numberedaddressmayusewateroutdoorsonlyonodd-numbered days of the month

• Outdoorwaterusewillonlybepermittedbetweenthehoursof6a.m.and 10 a.m. and 6 p.m. and 10 p.m.

• TheseconditionsareinplaceeachyearfromMay15toSeptember30

Townhouse units having a common street address should water according to the unit number, not the address number of the complex. Apartment buildings should use the building number only. This bylaw applies to all residential, commercial and industrial properties and municipal properties.

Any person who contravenes any provision of this bylaw is guilty of an offence and is liable upon conviction to a fine as provided for under the Provincial Offences Act.

There is one exemption in the bylaw for the watering of newly-placed sod. Further, the bylaw does not apply to properties that use a well.

In the event of an Outdoor Water Use Advisory or Outdoor Water Use Ban, please follow these guidelines:

• IfaStageOneOutdoorWaterUseAdvisoryisdeclared,allpersonsare requested to refrain from using Town water from a hose, pipe, sprinkler or permanent irrigation system

• IfaStageTwoOutdoorWaterUseBanisdeclared,nopersonsshoulduse Town water from a hose, pipe, sprinkler or permanent irrigation system

Residents failing to comply with these provisions may be subject to a fine.


( 905-727-3123 ext. 4751


WebsiteVisit the Town of Aurora’s website at www.aurora.ca

WeddingsMarriage Licence – Please see 23 (Licences)

Civil Marriage Ceremonies

The Town of Aurora offers civil marriage ceremonies at Aurora Town Hall for couples planning to have a non-religious ceremony. A civil marriage ceremony is also a great option if you are having a destination wedding and want to ensure that your legal paperwork is filed in Ontario. To learn more about available dates and times, to make reservations, download scripts and view fees, please visit our website.

Town of Aurora Legal & Legislative Services department

* [email protected] 8 www.aurora.ca/civilmarriage

Winter Street and Sidewalk Maintenance– See page 40 (Snow Removal)

Yard Waste – See page 45 (Waste/Recycling)

Youth ProgramsThe Parks & Recreation Services department provides those 12 to 17 years of age with an opportunity to enjoy a wide variety

of youth and community developmental programs that meet their current needs in a safe and supervised environment. Do you want a safe place to hang out? Check out The Loft at the Aurora Family Leisure Complex. We offer PS4, music, a media corner and a variety of games.

To explore current youth recreational programs, please refer to the Parks & Recreation Program Guide, available online or at all Town facilities.


( 905-726-4760

8 www.aurora.ca/youthprograms

YWe celebrate National

Youth Week every May! Stay tuned for

a schedule of our activities!


ZoningThe Town of Aurora’s Comprehensive Zoning Bylaw is prepared by the Planning & Development Services department and is enforced by the Building & Bylaw Services department. This bylaw implements the Official Plan policies and identifies permitted uses

for each property within the Town along with restrictions, siting and building specifications such as minimum setbacks from property lines, maximum lot coverage, height restrictions and other zoning standards.


( 905-727-3123 ext. 4226


( 905-727-3123 ext. 4390 or 4394 8 www.aurora.ca/zoning

ZYouth Volunteer fairThursday, May 5 Are you a youth looking to make a difference in our community? Learn more about local volunteer opportunities at our spring fair.

Louisa Barbosa, our 2015 Aurora Teen Idol

Preliminary Zoning ReviewThe Town’s Preliminary Zoning Review is a service where staff conduct a preliminary review of a proposal to determine the areas of non-compliance with the Zoning Bylaw, and comment on areas where compliance could not be determined. This service is available for all types of proposals, however if you are applying for a Minor Variance or Consent Application, you will be required to submit the result of the Preliminary Zoning Review to the Planning & Development Services department as part of your application. Our goal is to complete our review and provide a written response within five business days.

* For 2011, 2012, 2013 and 2014 based on Offices located in the Town of Auroraand residential transactions in area delimited by entire Toronto MLSand sorted by units Sold

LINDSAYOffice

705.324.5391

JACKSON’S POINTOffice

905.722.7272

KESWICKOffice

905.476.9543

KESWICKOffice

905.476.4337

SUTTONOffice

905.722.3211

TORONTODownstown Office

416.637.8000

RICHMOND HILLHead Office

905.731.2000

AURORAOffice

905.727.3154

VAUGHANOffice

905.832.6656

WOODbRIDGEOffice

905.832.6656

THORNHILLOffice

905.889.9330

UNIONVILLEOffice

905.940.4180

STOUFFVILLEOffice

905.832.6656

Larry MandlsohnBroker/Manager

Vivian RisiBroker of Record/Owner


Electronic Waste Recycling EventSaturday, January 23

Our one-stop electronic waste recycling event! Drop off your

unwanted or obsolete electronic devices to9 Scanlon Court and save them from ending up in a landfi ll.

Arctic AdventureMonday, February 15

Bundle-up and take in some great outdoor activities at Aurora Town Park such as snowshoeing,

skating, live entertainment, professional ice carving and ‘snow’ much more!

Easter Egg Hunt Sunday, March 26

Every Easter, The Town of Aurora and the local Girl Guides provide a day of fun and “egg-citement”

for local children. In addition to the hunt for eggs, make-and-take crafts are available to all egg hunters and much more! Tickets must be purchased in advance for this very popular event.

Aurora Home ShowFriday, April 15to Sunday, April 17

Do you have questions about Town programs or services? Want

to pick up a copy of the latest Parks & Recreation Program Guide, a brochure or a form? Drop by The Town of Aurora booth. Town staff will be on-hand to answer your questions. This year, the Aurora Home Show takes place at the Stronach Aurora Recreation Complex. Please note, the Aurora Home Show is organized and presented by the Aurora Chamber of Commerce.

Aurora’s Annual Clean-Up DaySaturday, April 23

Aurora’s Annual Clean-Up Day is held each Spring when

participants clean up identifi ed litter hot spots across Town. A volunteer thank you barbecue follows in Aurora Town Park. Can’t make it? Organize your own neighbourhood clean up!

Aurora Art Showand SaleSaturday, May 7 and Sunday, May 8

Each spring, in association with the Society of York Region Artists, The Town of Aurora hosts a juried art show and sale at Aurora Town Hall. For all art enthusiasts, this is a must-see event featuring more than 200 pieces of artwork. Amateur and professional artists from Ontario will be displaying their original two- and three-dimensional artwork. Admission is free!

Community Recognition Awards/Citizen of the Year AwardMonday, May 30

Each year The Town of Aurora honours many community groups and volunteers who make Aurora a place we are proud to call home! This year, the Citizen of the Year Award will be presented at the Community Recognition Awards Ceremony in May. Nomination forms for Citizen of the Year and the Community Recognition Awards are available at Aurora Town Hall and on our website.

Electronic Waste Recycling EventSaturday, June 11


unwanted or obsolete electronic devices to9 Scanlon Court and save them from ending up in a landfi ll.

Town of Aurora Academic Achievement Awards June

The Town of Aurora’s Academic Achievement Award is an annual award given to two graduating students from each Town of Aurora high school to honour their signifi cant academic achievements. Students are selected from their respective high schools and each is presented with an award by either the Mayor or a Member of Council at their graduation ceremony.

Aurora Chamber Street FestivalSunday, June 5

The Aurora Chamber Street Festival takes place on Sunday,

June 5 from 11 a.m. to 5 p.m. on Yonge Street between Wellington Street and Murray Drive. The festival is family-friendly and for all ages. Admission is free! Check out The Town of Aurora’s booth. Town staff will be on-hand to answer your questions. Please note, the Aurora Chamber Street Festival is organized and presented by the Aurora Chamber of Commerce.

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Mark Your Calendar

EventsEvents2016EventsEvents

Mark Your Calendar


Doors Open AuroraSaturday, August 20

The Town of Aurora invites you to discover a part of Aurora that you may not have seen before! Each

year The Town of Aurora’s Planning & Development Services department organizes the popular Doors Open Aurora event. This free community event offers the public a rare opportunity to explore historical sites, many of which are not normally open to the public. Participants are able to tour buildings, take guided walking tours and view special exhibits and displays.

RibfestDate to be announced.

The tastiest event of the year happens in September when The Town of Aurora hosts Ribfest at

Machell Park. Enjoy mouth-watering ribs prepared by professional award-winning rib teams. This event also features a beer garden, live entertainment and children’s activities.

Colours of Fall ConcertThursday, October 6

As the leaves turn colour in the fall, enjoy our last concert of the year in beautiful Aurora Town

Park. This event features fi ddling, pumpkin carving, live entertainment and an old-fashioned community corn roast.

Electronic Waste Recycling EventSaturday, October 22


unwanted or obsolete electronic devices to 9 Scanlon Court and save them from ending up in a landfi ll.

A Haunted ForestSaturday, October 29

The last Saturday before Halloween, Sheppard’s Bush is full of ghosts and goblins! Come

and join us for a spooky night fi lled with haunted trails, ghost tales, witches brew, a bonfi re and many more scary surprises. Tickets must be purchased in advance for this very popular event.

Santa Under the Stars ParadeSaturday, November 26

Each November, Aurora hosts one of Canada’s few evening parades.

Thousands of spectators line both sides of Yonge Street as Santa proclaims a new holiday season.

Tree Lighting CeremonyWednesday, December 6

The Town of Aurora hosts the offi cial tree lighting ceremony

at Aurora Town Hall to kick off the holiday season. Enjoy caroling, hot chocolate, make-and-take ornaments, the offi cial lighting of the tree and a visit from Santa Claus. Don’t miss this fun family event!

Aurora’s BorealisTree LightingThursday, December 15to Monday, February 15

Join us for the tree lighting kick-off at Aurora Town Park! The trees are lit every evening from 5 p.m. to 11 p.m. until February 15, 2017. Enjoy skating under the lights on a giant outdoor ice skating rink. *Weather-dependent

Family First NightSaturday, December 31

Ring in the New Year and celebrate with family at the Aurora Family Leisure Complex!

Held on December 31, this event offers free public swimming and ice skating, wagon rides, a bonfi re, free hot chocolate and children’s entertainment.

Celebrate Auroraand Celebrate CanadaFriday, June 30and Saturday, July 1

The Town of Aurora celebrates Canada Day in style every year. The fun begins on June 30 at Town Park with the popular “Dance in the Park” event. The celebration continues on

July 1 with a Canada Day Parade travelling south on Yonge Street, followed by a celebration at Lambert Willson Park with live entertainment, family-oriented activities and much more. The day ends with a spectacular fi reworks display!

Concerts in the ParkJuly and August(every Wednesday evening)

Beginning Wednesday, July 9,The Town of Aurora hosts a series

of free evening concerts at the outdoor bandshell in Aurora Town Park. For your comfort, we recommend that you bring lawn chairs or a blanket. No alcoholic beverages are permitted.

Theatre in the ParkDate to be announced.

Enjoy Shakespeare in the park! The Humber River Shakespeare Theatre Company will be

presenting a live theatrical performance.

Movies in the ParkAugust and September

The Town of Aurora takes movie watching to a whole new level by taking it outdoors! Aurora Town

Park is the place to be, under the stars watching a movie on a giant screen. For your comfort, we recommend that you bring lawn chairs or a blanket. No alcoholic beverages are permitted.

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Run or Walkfor Southlake 2016Join “Team Aurora” for the Annual Run or Walkfor Southlake Regional Health Centre on Sunday, May 1.Help support our local hospital! Visit www.runforsouthlake.cato learn more and register!

PLEASE NOTE, WE RESERVE THE RIGHT TO CANCEL, AMEND OR CHANGE ACTIVITIES.ALL EVENTS ARE SUBJECT TO CHANGE. PLEASE VISIT www.aurora.ca

FOR UP-TO-DATE INFORMATION.


Community DirectoryChurches Aurora Cornerstone Church ................................................. 905-841-8883 ...............................www.auroracornerstone.caAurora United Church .......................................................... 905-727-1935 .............................www.auroraunitedchurch.caBahá’í Community of Aurora...........................................................................................................www.bahaisofaurora.orgChrist Evangelical Lutheran Church ...................................... 905-727-3311 ......................................www.blessaurora.comFaith Fellowship Baptist Church of Aurora ............................ 905-392-5919 ...........................www.faith-baptist-aurora.orgMission catholique Saint-Frère-André .................................. 877-974-7455 .................................................www.ccrys.comOur Lady of Grace Roman Catholic Church .......................... 905-727-4594 .................................www.ourladyofgrace.comSt. Andrew’s Presbyterian Church......................................... 905-727-5011 .....................www.standrewspresbyterian.comThe Campus Church ............................................................ 905-727-4985 .........................................www.the-campus.caTrinity Anglican Church ........................................................ 905-727-6101 ........................................ www.trinityaurora.ca

GovernmentLeona Alleslev, MP .....................................................................................................................www.leonaalleslev.liberal.ca Kyle Peterson, MP ................................................................ 905-727-0909 .............................www.kylepeterson.liberal.caChris Ballard, MPP ............................................................... 905-750-0019 ............................. www.chrisballard.onmpp.caRegional Municipality of York ............................................... 905-895-1231 .................................................... www.york.caProvince of Ontario .............................................................. 416-326-8555 ................................................www.ontario.caGovernment of Canada .................................................... 1-800-622-6232 ................................................www.canada.ca

Health ServicesCanadian Blood Services .................................................1-888-2-DONATE ..................................................www.blood.ca Canadian Mental Health Association, York Region Branch ... 905-841-3977 ..........................................www.cmha-yr.on.caCentre for Addiction and Mental Health .............................. 416-535-8501 .................................................. www.camh.caCommunity Care Access Centre ........................................... 905-895-1240 ..............................www.healthcareathome.caOntario Health Insurance Plan (O.H.I.P.) ............................ 1-866-532-3161 ......................................www.health.gov.on.ca Ontario Ministry of Health and Long-Term Care ................ 1-866-532-3161 ......................................www.health.gov.on.caSt. Elizabeth Home Health Care ........................................... 905-940-9655 .................................. www.saintelizabeth.comTelehealth Ontario ........................................................... 1-866-797-0000 ......................................www.health.gov.on.caYork Region Health Connection ........................................ 1-800-361-5653 .................................................... www.york.ca

HospitalsSouthlake Regional Health Centre (Newmarket) .................. 905-895-4521 ..............................www.southlakeregional.orgMackenzie Health (Richmond Hill) ....................................... 905-883-1212 .................................www.mackenziehealth.caMarkham Stouffville Hospital (Markham) ............................. 905-472-7000 ............................................... www.msh.on.ca

Helplines and Distress Centres

AIDS Hotline Ontario ........................................................ 1-800-668-2437 ......................................www.health.gov.on.caDrug and Alcohol Helpline ................................................ 1-800-565-8603 ......................www.drugandalcoholhelpline.caKids Help Phone ............................................................... 1-800-668-6868 .................................... www.kidshelpphone.caOntario Poison Centre ...................................................... 1-800-268-9017 .........................www.ontariopoisoncentre.com Problem Gambling Helpline .............................................. 1-888-230-3505 ....................www.problemgamblinghelpline.caVictim Services of York Region ............................................. 905-953-5363 ............................ www.victimservices-york.orgWomen’s Support Network of York Region .......................... 905-895-7313 ..................... www.womenssupportnetwork.caYellow Brick House Emergency Women’s Shelter............... 1-800-263-3247 ...............................www.yellowbrickhouse.org

Employment ServicesYork Region Employment Resource Centres ...................... 1-800-808-2268 ................................................... www.york.ca Ontario Works .................................................................. 1-888-256-1112 .......................................www.mcss.gov.on.ca

Registered Ratepayer AssociationsHighland Gate Ratepayers Association Inc. Town Park Area Residents Ratepayers of Yonge Street South (RAYS) The Ratepayers ofDavid Newton (formerly H.E.A.T., Wells St. Neighbours) Warren McClure/John Greene the South East [email protected] Anna Kroeplin [email protected]/[email protected] Joanne Russo [email protected] [email protected]

For more information about the Registered Ratepayer Associations, please contact The Town of Aurora’s Deputy Clerk at 905-727-3123 ext. 4227.

If your organization would like to be listed in future editions of Aurora Living, please send your information to the Town of Aurora’s Corporate Communications department [email protected]

If your organization would like to


frequentlyCalled NumbersTown of Aurora (Town Hall) ........................................... 905-727-1375

Access Bus / Mobility Plus .............................................. 905-762-2112

Animal Control / OSPCA ................................................. 905-898-7122

Aurora Public Library ..................................................... 905-727-9494

Aurora Chamber of Commerce ...................................... 905-727-7262

Aurora Community Centre ............................................. 905-841-2371

Aurora Cultural Centre ................................................... 905-713-1818

Aurora Family Leisure Complex ...................................... 905-841-7529

Aurora Seniors’ Centre ................................................... 905-726-4767

Canada Post ................................................................1-866-607-6301

Central York Fire Services (Administration) ................... 905-895-9222

GO Transit ...................................................................... 416-869-3200

Hydro (PowerStream) ..................................................1-877-963-6900

Lake Simcoe Region Conservation Authority .................. 905-895-1281

Police (York Regional) .................................................1-866-876-5423

Regional Municipality of York ........................................ 905-895-1231

Stronach Aurora Recreation Complex ............................ 905-726-4770

York Region Transit (VIVA) ............................................. 905-762-2100

Emergency ................................................................................... 9-1-1

?Did youknow

The Town of Aurora is home to Historic Sites such as the Hillary House, Aurora Cultural Centre, Horton Place and the Morrison House.

Aurora is rich in culture. The Aurora Cultural Centre is a place where arts, culture and heritage are celebrated. Visit them online atwww.auroraculturalcentre.ca

Aurora is home to four large outdoor skating rinks, three fi rst-class recreation complexes, two splash pads, and two skateboard parks!

Raz &Mae Khamissa, owners of Omars Shoesowners of Omars Shoes

14800 Yonge St. • Aurora Shopping Centre905-727-9391 • www.omarsshoes.com

For 46 years, Omars Shoes has been thedestination of choice for Aurora and arearesidents looking for comfortable, stylishfootwear for the entire family.

It all began in 1970 when Omar andAmina Khamissa opened their modest“Ma & Pa” outlet in a 1200 sq. ft. store.

Now operated by Raz and Mae Khamissa,Omars boasts a staff of seasoned,professional shoe-fitters, happilyoperating in a 7,000 sq. ft. centre forfashionable footwear, that has sustainedits leading reputation by offeringcustomer service, knowledgeable staff,quality products and greater selection. Ahistory of helping to ease common footproblems has added to Omars small-town,retail family tradition.

Their secret to success is simple - Service,Selection and Dedication to their valuedcustomers.

Omars goes that extra step to ensure thatchildren are carefully measured and fittedwith good quality shoes that provide roomto grow. The selection of shoes for men

and women in medium, wide and extra widesizes is among the largest in the GreaterToronto area.

Omars is known for its comfortable shoes,and specializes in fitting shoes for orthotics.Omars’ staff members are dedicated toproviding the correct fit and shoe for yourfoot.

Omars carries many top brand namessuch as Rockport, Birkenstock, Clarks,Bostonian, New Balance, Bogs, Merrell,Cougar, Sorel, Uggs and many more.

Don’t forget to ask about our Kids Club!Earn FREE shoes today!

Family Business Celebrates 46th Year In AuroraSHOES EST. 1970

Come visit our clothing department!We specialize in jean fitting for both

men and women.

Did you know?5 Below carries a large selection ofclothing from casual to semi-dress!

Come see our large selction of Mens7 Downey St. dress shirts!

CharacterCommunity

Yellow BrickHouse OSPCA

LocalHospitals

Women’s Centreof York Region

Chambersof Commerce

Big BrothersBig Sisters

York RegionAbuse Program

CanadianCancer Society

MADD Canada Blue DoorShelters

andmany more...

CHATS

United Way

It takes morethan bricks and mortar

to build a greatcommunityWe support the organizations that makeYork Regiona great place to live, work and play.

“IT’S OUR PEOPLE THAT MAKE A DIFFERENCE”

905-727-944415783 YONGE ST., AURORA AUTO CAMPUS

www.highlandgm.com

Marty MurraySales & Leasing

SERVINGAURORA & NEWMARKET

COMMUNITIES FOROVER 40 YEARS

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Peter Mosley22 Years

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Darren Govan1 Year

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Margaret Hardwick3 Years

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Greg Grant2 Years

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Bruce Chappell1 Year

Sales & Leasing

John Agnew1 Year

Sales & Leasing

Johnny MacFadden10 Years

Sales & Leasing

Garry Allen10 Years

Sales & Leasing

Frank Britt5 Years

Sales & Leasing

Brandon Peluso5 Years

Sales & Leasing

Cliff Sifton42 YearsPresident

Ron VandeBeek42 Years

Vice President

Gary Sleep23 Years • GSMHighland National

Leasing

Jennifer Copley18 Years

General SalesManager

Martin Vcilso2 Years

Pre-Owned SalesManager

Darryl AtkinsonSales Manager

David Veitch16 Years

Leasing Executive

Lisa Campbell3 Years

Financial ServicesManager

Rachel BoltonFinancial Services

Manager

Kevin LedgisterLeasing Executive

WELLINGTON

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Aurora

Thinking of Buying or Selling Real Estate?

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aurora living 2016 residents guide

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