News Blast5 | 5 | 95 Success Stories5 | 5 | 95 Success Stories are shared by TLC Associates and serve as inspiration to improve and uplift our associates and patients. Read. Improve. Uplift. Repeat. Submit your story to tlcnewsblast@kroger.com to be published in future issues.

NP Jeannie Phillips, Dayton, Ohio We saw a little girl for an ear ache today, she had an older sister and two little brothers with her and their father. Jeannie was great with the patient and as the family was walking out the older sister turned around and asked Jeannie if she could talk to her privately. She informed Jeannie she had a lump in her breast which Jeannie didn’t hesitate to take a look at. Jeannie told the girl she needed to talk to her mom and let her take her to the doctor for follow up. The girl stated that she didn’t know her mom.  

Jeannie then took time to the approach the father with this issue and helped them discuss this sensitive topic. The father became very emotional thanked Jeannie and is going to make an appointment for her ASAP. Jeannie could have blown them off, but she didn’t. I think Jeannie deserves a shout out because not only was she friendly enough to allow the girl to feel comfortable to bring up her issues, but she helped close the gap in healthcare for this patient. Way to go Jeannie!

- PCT Amber Bockrath

Connecting With ColleenFrom Colleen Lindholz, President & CEO

I periodically will invite a special guest to write on a topic of expertise that is of interest to our associates. Today, Tom Shelley, VP of Human Resources, will discuss the recent realignment of our regional leadership teams and how this realignment will affect you.

Introducing our NEW Regional Leadership Teams!TLC has seen more than its share of change in the last six months. We have experienced policy changes, changes in the law, changes with regard to scope of service, new processes, new procedures, new best practices, etc. But, the biggest change many have experienced is the change with regard to their regional leadership team.

Notice: This document contains confidential and privileged infor-mation that is intended only for employees of The Little Clinic.

Any disclosure, copying, distribu-tion, or reliance upon the con-tents of this document is strictly prohibited.

Inside This Issue:

5 | 5 | 95 ......................................................... 1Connecting with Colleen ................................ 1LabCorp Interface Install ................................ 4Feeding America Partnership ......................... 5Biometric Screenings Update ......................... 5Flu Shot Signage ............................................ 6Friendly & Fresh Testimonial .......................... 8Announcements ............................................. 8

TheLittleClinic.comInside Select Stores

August 17, 2016 Edition

Notice: This document contains confidential and privileged information that is intended only for employees of The Little Clinic.

Any disclosure, copying, distribution, or reliance upon the contents of this docu-ment is strictly prohibited.

Inside This Issue:

5 | 5 | 95 .................................................1

Connecting with Colleen ........................1

LabCorp Interface Install ........................4

Feeding America Partnership .................5

Biometric Screenings Update .................5

Flu Shot Signage ....................................6

Friendly & Fresh Testimonial ..................8

Announcements .....................................8

Page 2August 17, 2016 Edition

To be respectful, we want to share not only who is in the role, but also, why these changes were made.

First, I want to tell you the old structure was not wrong. The old structure provided the necessary support, based on the maturity of the organization. In November 2015, we started a pilot in Cincinnati to add the position of Clinic Manager. We felt we needed a leader at each clinic to ensure we could support our future strategy. In January 2016, we aggressively began rolling out the role of Clinic Manager for every region, with the exception of Virginia. We completed the rollout on April 21. Though every clinic did not have a manager, approximately 80% of our clinics had a manager in place. This was the first step in the process.

In May and June, we posted and identified leaders to fulfill the roles of National Clinical Director and Regional Clinical Director for each designated region. The benefits of the new roles allow us to now have “line-of-sight” accountability for each clinic and provide the support needed to deliver our Customer 1st Promise.

We also posted the Operations Manager positions in June. We have now identified five Operations Managers that will help us further integrate into the Kroger culture and will bring a level of business acumen to each region that we have never experienced at TLC.

The journey is not over. We still have a great deal of training, refining of processes, learning, coaching and enhancing of leadership behaviors. We are a learning organization that will always continue to search for ways to make the culture better. The majority of our organizational effectiveness moves are complete. Now, our focus must be on leading the Customer 1st Promise and excellence in execution.

Our new structure has increased the number of leaders in our organization which resulted in significant cost to our training budget. We view this cost as an investment in our greatest asset, OUR PEOPLE. I would like to thank you for helping us through all of the change we have experienced in the last six months.

On the following page, you will find our new Regional Leadership Teams.

I hope you will join me in congratulating these individuals on their new assignments and support them in their efforts to make our strategy a reality.

Connecting with Colleen continued...

Notice: This document contains confidential and privileged information that is intended only for employees of The Little Clinic.

Any disclosure, copying, distribution, or reliance upon the contents of this docu-ment is strictly prohibited.

Inside This Issue:

5 | 5 | 95 .................................................1

Connecting with Colleen ........................1

LabCorp Interface Install ........................4

Feeding America Partnership .................5

Biometric Screenings Update .................5

Flu Shot Signage ....................................6

Friendly & Fresh Testimonial ..................8

Announcements .....................................8

Page 3August 17, 2016 Edition

Regional Leadership - SouthNational Clinical Director: Meggen BrownMeggen started with the company in November 2009 in Louisville. She was promoted to Advanced Clinical Provider (ACP) in December 2011 and became a Regional Clinical Director (RCD) in July 2012. In May of this year Meggen was promoted to National Clinical Director (NCD) supporting Tennessee, Georgia and Virginia. Meggen is married to John Paul Brown and has two beautiful daughters, Kennedy and Kadence.

Click here to view Meggen’s team

Regional Leadership - WestNational Clinical Director: Halie GuinnHalie Guinn was hired in April 2015 as the RCD for the Kansas Region. Halie did an outstanding job of developing the people and business in Kansas from the ground up. In May 2016, Halie was promoted to NCD supporting Arizona, Colorado and Kansas. Halie lives in Kansas with her husband, Griff and their children, Hunter, Garrett and Carson.   She is passionate about her family and empowered nursing practice. She enjoys spoiling her dog, Gus, and watching Kansas City Royals baseball.

Click here to view Halie’s team

Regional Leadership - MidwestNational Clinical Director: Sandra MenkedickSandy Menkedick was hired in November 2009. In February 2010, she was promoted to ACP and later promoted to RCD in July 2012. Sandy served as RCD in Cincinnati until May of this year when she was promoted to NCD, supporting Ohio, Kentucky and Indiana.

Sandy lives in Northern Kentucky with her husband, Kevin, and has two lovely children, Kevin and Jessica. Professionally, she has a passion for leading change in the healthcare delivery model.  She loves to meet new people, visit new places and make new friends.

Click here to view Sandy’s team

Notice: This document contains confidential and privileged information that is intended only for employees of The Little Clinic.

Any disclosure, copying, distribution, or reliance upon the contents of this docu-ment is strictly prohibited.

Inside This Issue:

5 | 5 | 95 .................................................1

Connecting with Colleen ........................1

LabCorp Interface Install ........................4

Feeding America Partnership .................5

Biometric Screenings Update .................5

Flu Shot Signage ....................................6

Friendly & Fresh Testimonial ..................8

Announcements .....................................8

Page 4August 17, 2016 Edition

LabCorp Interface Install and Pilot From Lee Nelson, EMR Manager

The LabCorp Interface Install /Pilot is finally here!

Identical to the Quest Lab interface, this interface will allow you to transmit the lab requisition directly to the lab company (LabCorp) from eClinicalWorks and also receive the lab results electronically from the lab company (imported directly into eClinicalWorks).

Install DateThe LabCorp Interface install is schedule for Friday, August 19, 2016 at 08:30 PM ET.

Pilot DatesThe pilot is scheduled for Monday, August 22, 2016 and will last approximately 6 weeks.

Pilot Clinics

What Does this Mean to You? • After the install you will see “LabCorp” in the Lab company drop down list.

• Only the 4 identified pilot clinics will order LabCorp “Send Out” labs orders electronically. • The remaining clinics will continue the manual ordering process until we have completed the 6-week pilot.

Notice: This document contains confidential and privileged information that is intended only for employees of The Little Clinic.

Any disclosure, copying, distribution, or reliance upon the contents of this docu-ment is strictly prohibited.

Inside This Issue:

5 | 5 | 95 .................................................1

Connecting with Colleen ........................1

LabCorp Interface Install ........................4

Feeding America Partnership .................5

Biometric Screenings Update .................5

Flu Shot Signage ....................................6

Friendly & Fresh Testimonial ..................8

Announcements .....................................8

Page 5August 17, 2016 Edition

Kroger Partners with Feeding AmericaFrom Stephanie Buckley, VP of Marketing

Kroger has partnered with Feeding America, the nation’s largest domestic hunger relief organization, for a new health and wellness campaign beginning August 15 and running through April 1, 2017. During this period, Kroger will donate one meal through the Feeding America network of food banks for every flu shot administered at all Kroger family of pharmacies or The Little Clinic locations.

Click here to read the full press release announcing the program.

Biometric UpdateFrom Eileen Myers, VP, Retail Dietetics & Nutrition Solutions

Please refer to TLC Today, Biometric Health Screening Programs and the particular employer program for your Checklist or Quick Reference to guide you in completing an accurate biometric screening for the patient.

Notice: This document contains confidential and privileged information that is intended only for employees of The Little Clinic.

Any disclosure, copying, distribution, or reliance upon the contents of this docu-ment is strictly prohibited.

Inside This Issue:

5 | 5 | 95 .................................................1

Connecting with Colleen ........................1

LabCorp Interface Install ........................4

Feeding America Partnership .................5

Biometric Screenings Update .................5

Flu Shot Signage ....................................6

Friendly & Fresh Testimonial ..................8

Announcements .....................................8

Page 6August 17, 2016 Edition

Q4 Co-Branded Flu Shot Campaign with Pharmacy – Sign KitFrom Chasity Auberger, Marketing Communications Manager

 As mentioned in last week’s News Blast, this year we will be doing a co-branded flu shot campaign with our pharmacy partners and Feeding America. Flu shot signage should be arriving to your clinics this week. Your store’s pharmacy signage will also be included in your TLC sign kit.

Their signage will be placed in a smaller plastic bag inside the TLC kit and will contain the individual items. Some clinics will also have real estate hardware and aisle invader hardware that are individually wrapped. Please give these items to your pharmacy.

Biometric Screenings Update continued...

Notice: This document contains confidential and privileged information that is intended only for employees of The Little Clinic.

Any disclosure, copying, distribution, or reliance upon the contents of this docu-ment is strictly prohibited.

Inside This Issue:

5 | 5 | 95 .................................................1

Connecting with Colleen ........................1

LabCorp Interface Install ........................4

Feeding America Partnership .................5

Biometric Screenings Update .................5

Flu Shot Signage ....................................6

Friendly & Fresh Testimonial ..................8

Announcements .....................................8

Page 7August 17, 2016 Edition

Below is a chart outlining what each region should expect to recieve. If for some reason you are missing any expected items or any of the TLC sign kit, please email Chasity Auberger at cauberger@thelittleclinic.com.

You can find an instruction sheet for the TLC sign kit here.

Here is what the pharmacy signage looks like:

   

 

Pharmacy hardware will be inside individual bags:

What each region should expect:

 

  

Flu Shot Signage continued...

Notice: This document contains confidential and privileged information that is intended only for employees of The Little Clinic.

Any disclosure, copying, distribution, or reliance upon the contents of this docu-ment is strictly prohibited.

Inside This Issue:

5 | 5 | 95 .................................................1

Connecting with Colleen ........................1

LabCorp Interface Install ........................4

Feeding America Partnership .................5

Biometric Screenings Update .................5

Flu Shot Signage ....................................6

Friendly & Fresh Testimonial ..................8

Announcements .....................................8

Page 8August 17, 2016 Edition

NP Betty Hahn at The Little Clinic in Mesa

I have been to the Little Clinic on multiple occasions, mainly because it is easier to get into than my primary care physician’s office. I didn’t have to wait very long to be seen by someone. The first time I went I was helped by NP Betty Hahn. She was so friendly and made me feel at ease. My symptoms were treated and I was on my way. I try to request Betty on all my return visits because she is knowledgeable and someone I can trust.

Today, I walked by on my way to the pharmacy. Betty was out front and greeted me and asked how I was doing, and how my recovery went from my last illness. Now my daughter needs some vaccinations and I will plan on bringing her to the Little Clinic. Fast, Friendly, and Helpful.

AnnouncementsAugust 2016 Grand RoundsDate: Thursday, August 25, 2016 5pm CTTopic: Sports InjuriesSpeaker: Brandon Ellison PT, DPT, OCS, COMT, Results Physiotherapy

Testimonial