aug 2014 issue (secondary). work competencies new ecareers.sg parents’ brochure in 4 languages ite...
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Education and Career Guidance (ECG)
Helping our students realise their dreamsAug 2014 Issue (Secondary)
Content• Work Competencies• New ecareers.sg Parents’ Brochure in 4
languages• ITE Course Information Cards for Sec 3NA/NT
Work CompetenciesHelp our students practise these
competencies to be better prepared for their entry into the world of work.
Competencies in dealing with People
Leading Others
Establishing FocusDeveloping and communicating goals in support
of the School/ CCA’s mission
This provides direction and meaning to people’s work
Providing Motivational SupportEnhancing others' commitment to their work
Key competency distinguishing leaders from managers
Fostering TeamworkGetting groups to learn to work together cooperatively
Increasingly, important work must be done by teams. Everyone should be able to work constructively as a team member and many people need to
develop the skills of team leadership
Empowering OthersConveying confidence in others to be successful Allowing them freedom to decide how they will
accomplish their goals and resolve issues
Enhances team’s productivity and competitiveness with better utilisation of people’s skills
Managing ChangeInitiating or championing change; helping others to
successfully manage major changes in the School/ CCA
Most organisations need significant, ongoing change in structure, work processes, procedures and styles of
management to remain competitive
Developing OthersDelegating responsibility and coaching others to
develop their capabilities
In developing others, leaders demonstrate the commitment of the team to its members and thereby enhances motivation and
productivity
Managing PerformanceProviding others with clarity about expectations and clear
feedback about performance; dealing firmly and appropriately with performance problems
The direction, standards and follow-up ensure that the team achieves its goals
Competencies in dealing with People
Communicating and Influencing
Attention to CommunicationPassing information on to others who should be kept
informed
This ensures that everyone in the team/ CCA understands the overall direction and that the efforts of different groups are
aligned with each other and the overall plans
Oral CommunicationSpeaking clearly and logically so that others can follow your
reasoning and understand your message Maintaining and directing the flow of dialogue by paraphrasing
what the other person has said to verify your understanding
Very important to your effectiveness when working in teams
Written CommunicationExpressing yourself clearly and concisely with an appropriate style to effectively reach an audience
Most people should be able to write effectively especially for the documentation of important information
Persuasive CommunicationPlan and deliver different arguments in support of a position with
information or data that will have a strong effect on others
Important for anyone who wants to gain others’ support for initiatives
Critical to leaders in establishing the vision for the team
Interpersonal AwarenessNoticing what people are feeling when they are not
stating it and showing that you care about their concerns
Essential in influencing, selling, team leadership and people management
Influencing OthersAccurately anticipate the implications of events for various stakeholders and identify solutions that benefit all to gain
support from the real decision makers
Organisations are moving away from hierarchical structures The increasing use of teams requires influence skills, rather
than authority, to gain support
Building Collaborative RelationshipsDevelop, maintain and strengthen partnerships with others who
can provide information, assistance and support
Relationships are important in large organisations where people might be reluctant to lend support to others whom they do not know and trust
Competencies in dealing with Business
Preventing and Solving Problems
Diagnostic Information GatheringIdentifying the information needed to clarify a situation, seeking
that information from appropriate sources and using skilful questioning to draw out the information
Ensure that you have the right information to make good decisions, prevent problems or develop contingency plans to cope with potential problems
Analytical ThinkingApproaching problems by using a logical, systematic
and sequential approach
The basis for problem solving, decision making, project management, time management and priority setting
Forward ThinkingAnticipating the implications and consequences of situations and
taking appropriate action to be prepared for possible contingencies
Gain and maintain people’s support by accurately anticipating and preparing for their reactions to new information and to
major changes
Conceptual ThinkingFinding effective solutions by taking a holistic, abstract
or theoretical perspective
Required for solving problems that affect many teams or processes and for problems that require innovative approaches
Strategic ThinkingAnalysing your competitive position by considering market and industry trends, existing and potential customers, and strengths
and weaknesses as compared to competitors
Maximising chances for competitive success with a medium-to-long term plan
Especially important for senior managers
Technical ExpertiseDepth of knowledge and skill in a technical area
Tasks requiring basic technical knowledge are being automated, leaving a large proportion of jobs that require technical problem
solving and creativity that depend on Technical Expertise
Competencies in dealing with Business
Achieving Results
InitiativeIdentifying what needs to be done and doing it before
being asked or before the situation requires it
More initiative will be required with flexible work arrangements becoming more common as work is performed
at home without direct supervision
Entrepreneurial OrientationLooking for and seizing profitable opportunities; taking
calculated risks to achieve goals
Central determinant of success in business and in sales
Fostering InnovationDemonstrating support for organisational changes
needed to improve its effectiveness
Companies that do not innovate will not survive Innovation enables great leaps in productivity and profitability
Results OrientationFocusing on the desired outcome of the work; setting challenging
goals, focusing effort on the goals and meeting or exceeding them
Enables an individual to set and achieve challenging goals; accomplishing more in a shorter time
ThoroughnessEnsuring that one’s own and others’ work and information are complete and accurate; careful preparation for meetings and
presentations; following up with others to ensure that agreements have been fulfilled
Displayed by most good managersMinimises problems in most situations
DecisivenessMaking difficult decisions in a timely manner
Necessary for senior management Does not mean making decisions impulsively or
intuitively
Competencies in dealing with Self-Management
Self ConfidenceFaith in one’s own ideas and ability to be successful; taking an
independent position in the face of opposition
Important in gaining opportunities, support for your ideas and followers when you attempt to provide leadership
Stress ManagementFunctioning effectively when under pressure and maintaining
self-control in the face of hostility or provocation
Many jobs today involve high levels of stress because of increased pressure for results, threats of job loss and an organisational environment involving continual change
Personal CredibilityDemonstrating concern in your work to be a
responsible, reliable and trustworthy team member
Pre-requisite to be treated as a serious member of the group to be entrusted with important responsibilities and leadership
roles
FlexibilityOpen to new ways of doing things and willing to modify your
preferred way of doing things
Information technology has led to broader and ever-changing job responsibilities
People who cannot demonstrate flexibility will not survive in most organisations
Did You Know?“Many studies show that young people cite their
parents most frequently as the main influence in their occupational plans
No other group even comes close”
Sarah M. Shoffner and Richard H. Klemer, (authors of “Parent Education for the Parental Role in Children’s Vocational Choices”)
Did You Know?
Survey conducted by IDA, 2012
The most influential people in the eyes of students are....
New ecareers.sg Parents’ Brochure• Now available in 4 official
languages
Schools are encouraged to avail these brochures to parents to help them tap on ecareers.sg as a resource in guiding their children make informed decisions along their education and career journeys
Click on image in slide presentation mode to download from OPAL.
ITE Course Information Cards Specially Prepared for Sec 3NA/NT
10 sets have been delivered to each schoolDownload from OPAL: Softcopies of the cards, lesson plans & counsellors’ guide (Scroll down to Sec 3 resources)
*Cards may be used till 2016
AcknowledgementsAdapted from: 1. The Value-Added Employee: 31 Skills to Make Yourself Irresistible to any
Company (1999) Gulf Publishing Company, Houston, Texas.
Images from:2. Microsoft Clipart3. www.graphicstock.com
Suggestions/ Feedback
Should you have any suggestions or feedback, please contact our ECG Guidance Officer,
Lee Jun Feng at:
Thank you!