a.t.t.c.l. - co-op cabs news spring 2015 vs2.pdf · page | 1 a.t.t.c.l. news - spring 2015...

______________________________________________________________________________________________________________________ Page | 1 A.T.T.C.L. NEWS - SPRING 2015 co-opcabs.com crowntaxi.com

LATE BREAKING NEWS – LATE BREAKING NEWS

Court Decision Quashes 2024 Deadline for

Standard Plate Conversion

Ontario Supreme Court, Justice D.G. Stinson handed down his decision on January 30th, quashing

the City of Toronto’s deadline for converting all taxicab licences to the new Toronto Taxi Licence

(T.T.L.). His decision directly impacts Standard Taxi Plate Owners who were facing a 2024 deadline

requiring they convert to a T.T.L. by the imposed date. However, Justice D.G. Stinson did uphold all

remaining sections of the City’s new Taxi Bylaw.

In his decision, Justice D.G. Stinson wrote, “The serious impact on Standard Taxi Licence (STL)

holders underscores the importance of providing notice and a chance to be heard on the subject of a

mandatory conversion date, in accordance with the procedural By-law”. He noted that STL plate

holders were not given the opportunity to make representations on the enactment of the deadline.

The Toronto Taxi Alliance, the industry group composed of taxi owners and taxi fleet operators and

represented by lawyer Michael Binetti, of Affleck Greene McMurtry L.L.P., had argued, at a hearing

held on November 17th, 18th and 19th before the Ontario Superior Court of Justice, that the Toronto

Taxi Licence (T.T.L.) was enacted inappropriately because the ten (10) recommendations before City

Council had been deferred until February 2015 by the Licensing & Standards Committee. The TTA

argued that Council failed to comply with its own Procedural Bylaw.

A.T.T.C.L.

NEWS

SPRING 2015


A.T.T.C.L. SERVICE EXCELLENCE AWARD

DRIVER PROFILE

Shairyar Malik

Congratulations to Shairyar Malik!

Recipient of the A.T.T.C.L. Service Excellence Award!

A.T.T.C.L. recently received a compliment from a customer commending Shairyar for his professional customer service.

The customer describes him as her “angel”. At just past midnight on the morning of Saturday, February 7th, 2015, he picked up a female customer whose car had just been towed from the Broadview and Danforth area to the impound lot in Markham. Shairyar drove her to the impound lot and stayed with her until she was able to retrieve her car. She stated that she was very nervous because it was an isolated area, but Shairyar would not leave her side. He escorted her to her car and then followed her out of the compound to ensure her safety.

Shairyar, emigrated from Pakistan 14 years ago and has been driving cab for the past 12 years. He has been providing superior customer service with Crown Taxi for the past 4 years.

Shairyar will receive $50 from A.T.T.C.L. for his exemplary customer service. Well done!

MERGED OPERATIONS OF CO-OP CABS/CROWN TAXI COMPLETED

In our last newsletter A.T.T.C.L. reported that installation of the Mobile Knowledge computerized

dispatch system and Asus tablets in Co-op and Crown branded vehicles was 99% complete; we are

pleased to report the installation is now 100% completed.

In mid-February the Crown Taxi Call Centre transitioned to the A.T.T.C.L. head office located at 130

Rivalda Road. The A.T.T.C.L. Call Centre is now fully staffed and functioning at full capacity.

Wheel-Trans Operations CSR`s taking numerous calls

The Crown Taxi office, located at 789 Warden Ave., is still open for business. Effective, April 8th, Co-op and Crown drivers can cash in their vouchers (coupons), register for training classes, and obtain technical assistance at either the Warden Ave. or Rivalda Rd. locations. The Risk Management & Insurance Department remains open at the 789 Warden Ave. location.


THE NEW A.T.T.C.L. MOBILE APP The taxi industry is changing and so must we. Digital media and mobile applications are becoming a reality in Toronto’s taxi industry. A.T.T.C.L’s cutting edge app makes sure that your next cab is as close as your phone.

It is free to download, is easy to use and has been designed with the customer in mind. Just three (3) clicks and your cab will be on its way. Now available on both iPhone and Android devices!

INTRODUCING GATA HUB

A.T.T.C.L. is proud to be the exclusive GATA HUB taxi provider in the City of Toronto. GATA HUB, an app designed by Toronto start-up Gata Labs, is in competition with taxi services like Uber; however, unlike Uber it partners with local licensed taxi brokerages across select cities in the USA and Canada using licensed taxicabs. By tapping the GATA HUB app, customers can request a taxi of course! They will also receive detailed information, such as a price estimate, a confirmation sent back from the company noting the approximate taxi arrival time, as well as, the car number. The GATA HUB app is installed on the ASUS tablet in your taxicab. Simply log-on the A.T.T.C.L. DriveLinQ Dispatch System then log-on to Gata Hub. GATA HUB app is available on both iPhone and Android devices.


Drivers can download and print the GATA Hub driver app brochure from co-opcabs.com – Driver’s Link.


UPCOMING EVENTS: APRIL – JUNE 2015

P EVENTS

April 9 - 12: Yoga Pilates Conference & Show - North Building April 17 - 19: Total Health 2015 - North Building

May 1 - 3: MTG Grand Prix Toronto - North Building May 11: Lionet Career Expo South Building

June 15: The Career, Education and Settlement Fair - North Building June 27: Pinoy Fiesta & Trade Show - North Building

April 28 - 29: National Job Fair & Training Expo - North Building Hall C

June 6 - 7: Toronto Pro Super Show - North Building

For all events at the MTCC, visit: www.mtccc.com/attendees/events.aspx

April 13: Toronto Blue Jays Home Opener - Rogers Centre

June 12 - 14: Honda Indy Toronto - Exhibition Place

June 19 - 28: Luminato Festival - various locations

April 23 - May 3: Hot Docs International Documentary Festival - various locations

June 13 - 14: Toronto Outdoor Art Exhibition - Queen’s Park

June 19 - 28: Pride Toronto Festival - Church Street and surrounding streets

May 1 - 10: Canadian Music Week - various locations May 1 - 31: Scotia Bank CONTACT Photography Festival - various locations May 23 - 24: Doors Open Toronto - various locations

June 17 - 21: NXNE North by Northeast Music & Film Festival - various locations June 18 - 27: Toronto Jazz Festival - various locations June 19 - 21: Redpath Waterfront Festival -Waterfront & HTO Park

June 27 - 28: Digital Dreams Festival - The Flats & Ontario Place For all Tourism Toronto events, visit: www.seetorontonow.com.

April 3 - 5: The Canadian Pet Show April 17 - 19: National Postage Stamp Show April 18: Craftadian Spring Show April 24 - 25: Creativ Festival

April 24 - 26: The Baby Time Show May 1 - 3: Sports Card & Memorabilia Expo May 1 - 3: Toronto Spring Classic Car Auction May 10: Canada’s National Mom Show

May 14: iTech - The IT Infrastructure, Cloud & Mobility Conference May 30 - 31: Halal Food Fest Toronto June 2015: No Public Events For all events at the International Centre, visit: http://www.internationalcentre.com

A.T.T.C.L. NEWS is published and distributed by Associated Toronto Taxi-Cab Co-operative Limited (Co-op Cabs and Crown Taxi), for the enjoyment of our members, drivers and staff.

If you have any questions, comments or would like to submit an article to A.T.T.C.L. NEWS, please contact: Heather Schell, Supervisor of Business Development (416) 504 4016 x243 or by email at [email protected]

mailto:[email protected]


PAN AM GAMES and PARAPAN AM GAMES are COMING to TORONTO

The Pan American Games are the world’s third largest

international multi-sport games; they are only surpassed in size

and scope by the Olympic Summer Games and the Asian Games.

PAN AM GAMES: JULY 10 – 26, 2015

PARAPAN AM GAMES: AUGUST 7 – 15, 2015

Ways to Volunteer - Volunteering is your chance to share your talents and be part

of something unlike anything else. No matter what your skills are, there’s a

volunteer opportunity perfect for you.

Volunteers will work in all areas of the Games. They will help prepare the field of

play, take tickets, usher spectators to their seats, shuttle athletes and dignitaries to

venues or participate in the Opening and Closing Ceremonies.

This is your chance to meet international athletes, officials and sport association

leaders, make lifelong friends and try your hand at something new and the chance

to have fun and be at the heart of the hottest event in 2015. And if that’s not

enough, you’ll also receive a snazzy uniform.

To learn more visit: http://www.toronto2015.org/volunteer

A.T.T.C.L. is pleased to announce it has been awarded the WSIB contract. This is very good news for all drivers as it means more business. A.T.T.C.L. is constantly pursuing new business to ensure the Co-op and Crown brands remain strong.

We have the business! A.T.T.C.L. has Wheel-Trans contracts for both the Wheelchair

Accessible and Sedan Services.

To obtain the Wheel-Trans Certification

Drivers must successfully complete the one-day A.T.T.C.L. Driver Orientation and Special

Needs Training Course.

Upon successful completion of the course, drivers will be issued a Wheel-Trans Training

Certificate, and will then be eligible to receive Wheel-Trans orders.

Drivers are required to provide a Vulnerable Sector Police Check.

Drivers can register for the course at either the Co-op or Crown offices.

Classes are held at 130 Rivalda Rd., A.T.T.C.L. Training Room every 2nd Tuesday from

9:00 A.M. - 4:30 P.M.


A.T.T.C.L. CORPORATE WEBSITE www.co-opcabs.com

LICENSING AND STANDARDS COMMITTEE - MARCH 24, 2015 - UPDATE

Licensing and Standards Committee, at its meeting held on March 24, 2015, had before it the report “Information Regarding Municipal Code, Chapter 545, Licensing, Article VIII, Owners and Drivers of Taxicabs” submitted by the Executive Director of Municipal Licensing and Standards.

This item was considered by Licensing and Standards Committee and was adopted with the following amendments:

1. Directed the Executive Director of Municipal Licensing and Standards to submit to the Licensing and Standards Committee at its April 21, 2015 meeting the necessary by-law amendments to reinstate the Standard Taxicab regulations that were in effect prior to February 19, 2014, and direct that notice be given of these amendments.

2. Directed the Executive Director of Municipal Licensing and Standards to undertake a review, ensure notice is provided, and report back to the April 21, 2015 meeting of the Licensing and Standards Committee on potential amendments to reinstate Ambassador licences, where the licence was cancelled on or after June 27, 2013 as a result of the licence holder's death, or on other compassionate grounds, to allow the transfer of the licence in accordance with the bylaw amendments adopted by City Council in February, 2014.

3. Directed the Executive Director of Municipal Licensing and Standards to report to the next regular meeting on April 21, 2015 with amendments that would reinstate the 45 day plate transfer rule that existed prior to the 2014 amendments.

4. Directed the Executive Director of Municipal Licensing and Standards to report to the Licensing and Standards Committee on October 19, 2015 on the feasibility of immediately grandfathering any standard plates, including leases that existed since the pre-1998 taxi reforms. 5. Directed the Executive Director of Municipal Licensing and Standards to report back to the Licensing and Standards Committee meeting in the fall of 2016 on the status of the provision of metered, on-demand wheelchair accessible taxicab service.


SPRING HAS ARRIVED!

WASH YOUR CAR DAILY!

Please be reminded that your vehicle must be clean and in good repair on both the interior and exterior at all times.

You must ensure the interior is clean so customer’s clothes are not soiled from sitting on a dirty seat.

All drivers of Co-op Cabs / Crown Taxi branded vehicles are required to have their car washed by no later than 11:00 A.M. on a daily basis.

RESPECT THE BRAND!

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