at&t vpn service

Copyright © 2006 AT&T. All rights Reserved.

AT&T VPN Service

January 16, 2007

Alan Benway - Product Director - AT&T VPNLaurie Bell – Channel Activation & Readiness


• AT&T VPN Strategy• AT&T VPN Pricing Structure• AT&T VPN Features• eServicing• SLAs• Reporting• Customer Value Proposition• Sales Process

Agenda


Integrated Services: A globally integrated IT fabric designed to meet clients’ reach, scale, reliability and security requirements

Integrated Experience: Services enabled by integrated processes and tools that support end to end management, provide control and visibility

Integrated Infrastructure: Worlds largest converged network, scaled global hosting environments,common systems and processes

Security

Secu

rity

Security

Computing & Hosting

Com

putin

g &

Host

ing

Computing &

Hosting

Services over IP

Management Options

Converged VPN

Global Reach & Ubiquitous Access

LAN / IP Telephony

Remote Access Services

Integrated Management

Client Visibility & Control

External Gateways

Adaptive Virtualization

AT&T VPN Strategy


• Network-Based IP VPN Service enabled by Multiprotocol Label Switching (MPLS)

• Application awareness supported by Class of Service (CoS)

• Ability to link locations and transmit applications such as Voice, video, and data over a single network connection

AT&T VPN

AT&T VPN Service OverviewCustomer

Access

FR

IP

ATM

Firewall

AT&T MPLS Network

The Internet

Features & Benefits• Investment Protection-AT&T VPN is our strategic network

service. Future AT&T feature and option enhancements will be on this platform

• Meshed network for any-to-any communication with Class of Service for application prioritization

• Application awareness allows you to prioritize traffic at every location and add locations with greater ease.

• Scalability in adding locations to your network and the ability of handling thousands of sites

• Our MPLS-based network architecture provides reliable, flexible, any-to-any connectivity

• Security on par with Frame Relay• Built-in Disaster Recovery via MPLS• Variety of access options including Frame Relay, ATM, PPP, DSL,

and in the future, Ethernet• Diversity Options for FR & ATM MPLS ports

• Unilink to support multiple private VPNs on a single connection• U.S. Multicast in Generally Available, Int’l in Controlled

Introduction• Easy access to reporting and tools via a single web-portal

and world-class customer support for your network and end-users

• Industry-leading Service Level Agreements - network average SLA: Latency, Data Delivery, and Jitter. Site availability and Time to install SLA.

• Award-winning AT&T BusinessDirect™ portal access to servicing, trouble ticketing and reports

Note:• GA in all U.S. Sites including HI, PR and USVI (excludes

Alaska)• Available in 42 countries (Controlled introduction)

DSL

AT&T POP


• Standard Charges– Access charge (US -separate contract)– MPLS Port charge– Regional Port Surcharges (USVI, PR, HI)– MPLS DSL Connection

• Optional Feature Charges– COS package– Unilink– MPLS Port SDO– MPLS Port PoP Diversity– Reports

• Activation charges (installation)– For ports & Optional Features

• Miscellaneous Charges– Cancellation /Delay/Expedite

Price Structure

Recurring Charges Non-Recurring Charges


1. Multi-media High 2. Multi-media Low 3. Critical Data 4. Business Data

MPLS Enabled Network

Router Sets CoS

Provider Edge Router Reinforces CoS Traffic

at IngressProvider Edge Router Acts

on CoS Traffic at Egress

Traffic Flow

Class I:

VOIP, Video

Class II

SAP, OracleApplications

Class III

Web Traffic

Class IV

Email,FTP

Class of ServiceAT&T VPN Service COS Packages


PortPVC

PVC bursting to port speed

Frame Relay Model – Port, PVC

CoS 4CoS 3CoS 2CoS 1

CoS bandwidth allocation applied at Logical Channel level except for IP port applied at port level

AT&T VPN Model – Port, Logical Channel, CoS option

PortLogicalChannel

AT&T VPNClass of Service Structure


AT&T VPN Multi-Link PPPUS MLPPP Architecture

• Individual T1s bonded and behave as single access circuit •Available now in the US• MOW NxE1/T1 CI 2H07

2X T1 to 8x T1


AT&T VPN MPLS DSL ConnectionNetwork Architecture - US

DSL ProviderATM SWITCH

DSLAM

DSL Loop

ATMxADSLATU-R

NATIVEDSL

DSLProvidernetwork

AT&T ATM Switch

PE

MPLS CoreVC

• Digital Subscriber Line (DSL) technology provides broadband access services over traditional copper pair telephone wires.• MPLS DSL Connection provides a DSL access, MPLS port and logical channel to the VPN plus for IDSL & SDSL CPE & limited inside wire. • Industry leading large national DSL footprint available in more than 1300 cities• SDSL Speeds available 128K, 256K, 384K, 768K, 1.0M, 1.5M and IDSL 128K• US ADSL CI capability planned 2H07• MOW CI 2H07


• Unilink is supported on all FR & ATM MPLS ports• IP ports T3 & above supported with FR

encapsulation format only

• Up to 12 Logical Channels (LC)• Customer selects LC bandwidth allocation • DSL ports only single logical channel/VPN

Unilink is an optional feature that provides the ability to support multiple Logical Channels on a single MPLS port.

Unilink Feature

MPLSCore VPN

AGNInternet

Single Logical Channel

No Unilink

MPLSCore

VPN A AGNInternet

Two VPNsTwo Logical ChannelsOne to each VPNWith Unilink

VPN B

MPLSCore VPN

AGNInternet

Two Logical ChannelsOne to a VPNOne to another FR/ATM Port

With Unilink

PER AR

CER

PER AR

CER

PER AR

CER

CER


MPLS Port SDO (Service Diversity Option) Diversity (charge per port) (a.k.a. Switch Diversity)

• Ports provisioned on diverse switches (for FR & ATM MPLS ports) or Provider Edge Router (PE) (for IP MPLS ports) within the same Switch POP

MPLS Port POP Diversity (charge per port)(a.k.a. Switch POP Diversity)

• Ports provisioned on diverse switches/PE in diverse Switch POP’s

USA (excluding Alaska)

AT&T VPN MPLS Diversity Options

Newark, NJ

PE

PEPrinter

Tampa, FL

Miami, FL

PE

PEPrinter


• Multicast applications: Distance learning, video streaming, all-hands meeting, etc• Delivers to all PEs where VPN terminates. PEs decide whether to send it to the CEs • Multicast packets on IP MPLS ports supported in CoS4 only • No charge feature

MDT – Multicast Distribution TreeCE – Customer Edge RouterPE – Provider Edge Router

Provider NetworkCE

CE

PE

PE

PE

Multicast (GA, CI in the US, Canada, EMEA & AP)

Per VPN MDT

CE

CE


Ethernet Access to AVPN Services

AVPN Ethernet Access Phase I (US CI 1Q07, MOW CI 2H07):• Type of access:

– Total Service– ACCURing– UVN– Baseline (coming soon)

• Physical Interface Speeds– 10baseT, 100baseT, 100baseFX, 1000baseSX,

1000baseLX• Access bandwidth

– 5M, 10M, 20M, 50M, 100M, 150M, 300M, 600M, 1G

• AVPN port speed available to customer– For 10M Prem device: 1M to 10M by + 1M– For 100M Prem device: 10M to 100M by 10M– For 1G Prem device: 100M to 1000M by

+100M, plus 150Meg

Ethernet Access to AT&T VPN

MPLS

Ethernet10 Mbps to 1 Gbps

GSR MSP MSP

GEGigE

Ethernet Service Provider

Ehub

U.S.

• VLAN Logical Channel Speeds available– For 10M Prem device: 1M to 10M by +1 meg– For 100M Prem device: 10M to 100M by +10M– For 1G Prem device: 100M to 1000M by +

100M increments, plus 150M • Redundancy options

– Resiliency option for diverse homing• Reporting

– All standard reports should be delivered on a per VLAN basis

• Class of service– All standard C-COS profiles are supported on a

per VLAN basis• Unilink

– Multiple VLANs can exist on the same physical interface, delivering Unilink over Ethernet

• US Multicast not available until phase 2 CI 1Q08


AT&T VPN Usage Based Billing (4Q06 US CI)

MPLS IPPort

MPLS Port Speed

MinimumBandwidth

Commitment

155M

50M

Allow to burstBilled by Mbps

•Example on a OC3 VPN Port w/ 50M Commitment

Hi-Cap Flex Billing Option• Provision full speed IP MPLS port based on plan (NxT1, T3, OC3, OC12)• Based upon Sustained Usage• Pay for Minimum Bandwidth Commitment + Incremental Usage Fee if any• More flexible than the Burstable billing option• Planned capability Ethernet Access (1Q07 CI):

• Fast Ethernet (100 Mbps)• Gigabit Ethernet (1000 Mbps)

MPLS IPPort

MPLS Port Speed 1.5M

Allow to burstBilled by Mbps

• Example T1 Burstable

up to 128K up to 256K up to 384K up to 512K

up to 1.5M

Burstable T1 Billing Option• Provision full T1 IP MPLS port• Pricing based upon level of Sustained Usage each month (5 levels)

UBB Methodology•Access Router is polled every 5 minutes for total octets in and total octets out•All in and out samples (17,280 data points) are ranked in ascending order•Discard top 5% (864 measurements)•Bill at the 95% level of usage which is the sustained usage for the month in Mbps


AVPN Global Reach Dec 2006 – 42 Countries and growing(Frame and ATM MPLS Ports Only; IP MPLS Ports targeted for 1Q07 CI)

Europe Asia/Pacific AmericasAustria Netherlands Australia ArgentinaBelgium Norway Hong Kong BrazilBulgaria Poland Japan CanadaCzech Rep. Portugal New Zealand ChileDenmark Romania South Korea ColombiaFinland Russian Fed. Singapore PeruFrance Slovak Republic Taiwan VenezuelaGermany Slovenia Greece South AfricaHungary SpainIreland Sweden Israel SwitzerlandItaly TurkeyLuxembourg United Kingdom

Country Expansion via AGN Nodes 1Q07

• Croatia• Cyprus• Ecuador• Panama• Malaysia• Philippine

s• Thailand• Pakistan

2Q07• India• Mexico• Indonesia3Q07• China• Vietnam• Morocco• Saudi Arabia• Qatar• UAE

Country Expansion via I-LLE 3Q07

• Estonia• Latvia• Lithuania• Albania• Macedonia• Montenegro• Serbia• Curacao

• Bahrain• Kuwait• Oman• Bolivia• Paraguay• Uruguay• Sri Lanka

Country Expansion via DSE 3Q07

• Afghanistan• Burkina-Faso• Chad• Congo (Rep)• Congo (Dem Rep)• Gabon• Guinea• Iraq• Ivory Coast• Kenya• Madagascar

• Malawi• Mali• Nigeria• Uganda• Zimbabwe• Brunei• Bangladesh• Nepal

Country Expansion via NNI 3Q07• Dominican Republic• El Salvador• Guatemala

• Honduras• Nicaragua• Costa Rica

• Ukraine• Georgia• Uzbekistan

* All dates are targets and subject to change. AVPN Transport MOW is in Controlled Introduction. All opportunities must be reviewed and approved via the Controlled Introduction Process.

• Azerbaijan• Kazakhstan


Easy to Use Web Interfaces

Process Automation

Front End Systems Back End Systems

Shorter Cycle

Times&

More Timely Information

Auto – creation of orders / ticketsAuto – design / testAuto – handoff to LECAuto – return from LECAuto – verification of completed work

Improved User Experience

Make It Automatic

BDMap & eMaintenance available now. eOrder planned 2Q07 for US

E-Servicing Direction for AT&T VPNs


Network Reports• Orderable option for nominal fee• Provides layer 3 network performance

reports– Accessible through Infovista via Business Direct

• Provide layer 2 CNMS reports for FR, ATM & DSL port types– Accessible through CNMS

Global Backbone Performance Reporting (GPR)• aka VPN Health site (no charge)• Accessible through Business Direct• Monitors Network Average SLA• Provides additional statistics on the

performance of the AT&T VPN Network

Customer Reporting

Hourly views

Per port views


On Time Provisioning• Meet promised due date • Applies to new site installs• Remedy - 100% MRC for site installs

Availability / Time to Restore• Applicable out to demarcation point• Credit available for outages longer than a minute • Escalating credits up up to 100% MRC

Performance• Network level• MPLS Port to MPLS Port applicable out to demarcation point• Remedy percentage of the monthly recurring charge

* 48 contiguous US States, other target values apply for other geographies

The information below is a summary of the AT&T VPN SLA program. Please refer to the AT&T VPN Service Guide/Description

for specific SLA terms & conditions.

Performance SLA Metrics (US example)*

AT&T Network (core)

MPLS Port to Port

Latency <37ms <100ms

Data Delivery >99.95% >99.9%

Jitter <1ms

AT&T VPN SLA Overview


The VPN Solution that fits your needs today and in the future.

PerformanceApplication Performance

Management for your critical business applications. End-to-

end performance management for network

components, transport and applications.

AgilityAT&T Transport and

Access flexibility from Managed Internet Service

to Private Line DSL Copper, Ethernet or Fiber. Remote

Access options, e.g. broadband, cellular.

SecurityAT&T IP Security Services

offers for your security needs for IP networking

from Personal Firewall to Network-Based Firewall and

Intrusion Detection.

ControlAT&T BusinessDirect®

provides you a customized view into your infrastructure, including

service ticket management, reporting,

billing, and more.

MobileWorker

RemoteLocation

MobileWorker

Customer Location

IPSec

Customer LocationIPSEC/SSL

Customer Location

Agility for your Enterprise Network AT&T VPN with Value-Added Services

VPN GW

MPLS VPNOr FR/ATM

AT&T NetworkIPSec

Dial

DSL

Internet

NB-FW


AT&T VPN allows customers to easily grow and expand service as their business needs change, and move to a next generation platform that provides the following:

• Any-to-any connectivity • Application awareness & Scalability• Flexible access options • High Level of security & reliability • Enhanced Customer Experience • Platform for the future

Customer Value Proposition


Thank You!


Back-Up


AT&T VPN MPLS Port TypesFrame Relay MPLS Ports • Frame Relay MPLS Ports are available in speeds of 56k, fractional T1 & E1, T1, E1, E3, T3, and

sub-rate T3 port speeds and connect to AT&T’s FR Provider Edge (usually a Cisco Switch - MGX). ATM MPLS Ports• ATM MPLS Ports are available in speeds of T1, E1, NxT1, E3, T3, OC3, STM1, and is connect to

AT&T’s ATM Provider Edge (usually a Cisco Switch - MGX). • OC3 and STM1 ATM MPLS Ports are available outside the US only on a very limited basis and with

longer installation intervals. IP MPLS Ports• aka Private Line Access to the IP Provider Edge Router (Usually a Cisco Router - GSR) • IP MPLS Ports are available in speeds of T1, T3, OC3, STM1, OC12. Subrate ports speeds

supported include: T3 speeds at 5M, 10M, 15M 20M, 25M, and 30M and OC3 and STM1 speeds at 50M, 75M, 100M , and for OC12 and STM4 speeds at 200M, 300M and 400M.

• Uses PPP for single VPN• Uses FR encapsulation for Unilink to provide connection to multiple VPNs• No MACD support to change to or from PPP to FR encapsulation at this time.MPLS DSL Access Connection - US • Allows a Customer Site to connect to the AT&T Network, bundled with a DSL access line• MPLS DSL Access Connections are available at speeds of 128k, 256k, 384k, 768k, 1000k, 1500k. • Includes AT&T DSL Modem (either a DSL DSU or a DSL Router), initial configuration & limited

inside wiring Ethernet MPLS Ports (CI 1Q07)• 1M, 2M, 3M, 4M, 5M, 6M, 7M, 8M, 9M, 10M, 20M, 30M, 40M, 50M, 60M, 70M, 80M, 90M, 100M, 150M, 200M,

300M, 400M, 500M, 600M, 700M, 800M, 900M, 1G


IGR

IGR

CoreRouter

FR/ATM Network

ATT-VPNIPeFREVPN OC-12

Private VPNRoute Reflector

InternetRoute ReflectorCE

PE

FR/ATM Network

OC-12

OC-12

ATT VPN

OC-192

OC-48 PE

PE

PE

PE

OC-48

OC-48

ATT-VPN

AT&T VPNPNT

PNTMIS

MIS

Public VPNRoute Reflector

ATT-VPN

Scalability through common MPLS core with

OC 192 trunks

MPLS Network Convergence

Privacy through logical and physical separation

The Internet

(Internet Route-free)MPLS CORE

CE

CE

CE

CE


CoS Package SummaryCoS Packages are optional features ($)

CoS Package Classes Available

Profiles Number(s) Available CoS Package Classes

AvailableProfiles Number(s)

Available

MultiMedia HighCoS 1

1 through 24 MultiMedia LowCoS 1

9 through 24CoS 2 CoS 2CoS 3 CoS 3CoS 4 CoS 4

Critical DataCoS 2

18 through 24 Business DataCoS 3

22 through 24CoS 3CoS 4CoS 4

Profile Number

Bandwidth Allocation (%)Profile Number

Bandwidth Allocation (%)Total Bandwidth Total Bandwidth

CoS 1 CoS 2 CoS 3 CoS 4 CoS 1 CoS 2 CoS 3 CoS 4

1 90 0 0 100 13 20 60 30 102 80 80 10 10 14 20 40 30 303 80 60 30 10 15 10 80 10 104 80 40 30 30 16 10 60 30 105 60 80 10 10 17 10 40 30 306 60 60 30 10 18 0 100 0 07 60 40 30 30 19 0 80 10 108 50 0 0 100 20 0 60 30 109 40 80 10 10 21 0 40 30 30

10 40 60 30 10 22 0 0 50 5011 40 40 30 30 23 0 0 90 1012 20 80 10 10 24 0 0 100 0

Profile 25 equals “No CoS”Note: COS 2,3,4 divide remaining BW after COS1 allocation


Reports (available via Business Direct portal)• Standard Global Performance Reporting (Backbone)• Optional Network reports (requires order & nominal charge/port/month)

– FR/ATM MPLS Ports• Logical Channel Throughput by hour (Ingress/Egress, %Packets Exceeding Avg, % Packets

Discarded)• CoS by LC by hour (Ingress/Egress, %Packets Exceeding Avg, % Packets Discarded)• Configuration Report

– IP MPLS PPP Ports• Port Throughput by hour (Ingress/Egress)• Summary Report• CoS Throughput by hour (Egress)• Configuration Report

– IP MPLS FR encap Ports• Port Throughput by hour (Ingress/Egress)• Logical Channel Throughput by hour (Ingress/Egress)

Reporting

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