atlas healthcare - shipping profile
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Assured health excellence ISO 9001:2008 CERTIFIED
Atlas Healthcare is a healthcare management organization that offers high quality medical
solutions. Providing resolutions that last a lifetime, Atlas Healthcare is a friend for the ages, not a
mere solution for the moment. We aim to balance quality and appropriate healthcare support as
required by the client, in conjunction with our medical and administrative efficiencies, as well as
several affiliations with multiple network providers.
But what makes Atlas Healthcare different? At Atlas Healthcare, we believe in bespoke, unique
solutions to serve our customers with exactly what they want. We are constantly open to our
clients’ needs, creating tailor-made solutions to completely fit into our customers’ requirements.
Thus, it is our dedicated commitment to maintaining a solid relationship with our clients and
partners that make us the ideal healthcare management organization.
Our achievement is strongly supported by our fundamental stepping stones to success, our
committed and motivated staff. Our work force includes:
Medical professionals
Product specialists
Client service agents
Network and insurance managers
Atlas Healthcare
Atlas Healthcare is distinguished as a global healthcare leader, sustaining high attitudes of service
to continually improve the quality of medical care, as well as an individual’s health and wellbeing.
We deeply regard in delivering only excellence when collaborating with our clients and partners, by
working diligently and efficiently, to achieve the utmost levels of customer satisfaction. Atlas
Healthcare keenly believes medical coverage should not be restricted to a sheer annual agreement:
By patiently cooperating with our valuable clients, and receiving continuous feedback from them,
we are able to build a durable, strong foundation where we actively participate in decision making,
aiding them with the necessary medical history and suggesting the best possible modalities of
treatment, along with easily accessible locations. Therefore, we concentrate on establishing and
maintaining an ongoing, long-lasting relationship with our clients.
Our Vision
Communication
At Atlas Healthcare, we rely on continuous communication with our clients, allowing us to
effortlessly modify our customer service to comply with their changing needs. Our
processes often undergo modifications and alterations occasionally in order to maximize
our work efficiency and fulfill our clients’ desires.
Product Development
We also lay emphasis on developing new, ground-breaking products on a “need of the hour”
basis, in compliance with the requirements and feedback received from our customers.
Constant meticulous monitoring and strategic innovation form Atlas Healthcare’s enduring
foundation, helping us ensure that only the best of services is offered to our clients.
Confidentiality
Atlas Healthcare strongly believes in a strict confidentiality policy between its clients and
customers. We strive to keep all information secure and private, ensuring any abuse or
misuse of the health insurance benefit is prevented. Your security is our first priority.
Complete adherence to legal and statutory requirements
All our procedures comply with and follow all legal requirements put into place by the
Ministry of Health, guaranteeing they are safe, reliable and observe all rules and regulations.
Our Values
In its capacity, as a third party administrator, Atlas Healthcare supplies a widespread,
comprehensive support system to multiple healthcare providers and insurance companies. Our
various services comprise of:
Medical claims administration
Medical risk evaluation and review
Pre-authorization and case management
Healthcare providers’ network management
Accounting and data management
Atlas Healthcare also offers our clients numerous resources to facilitate a cost-effective approach to
manage one’s healthcare needs in order to live a wholesome, healthy life.
Our Services
With highly experienced staff, a state of the art medical centre and well-equipped medical laboratory, and a readily stocked pharmacy, Atlas Healthcare ensures the needs of shipping crews all over the UAE are met. Through a clear understanding of our clients’ requirements and five years’ experience in the shipping industry, we provide our customers with multiple services, such as:
Doctor consultations and specialist appointments.
Patient transportation from Dubai, Jebel Ali, Sharjah and other ports
Crew and patient collection from hotel from all Emirates (excluding AUH, RAK, and FUJ)
Hotel and vessel doctor visits
On-board alcohol and drug test
Supply of medical equipment and oxygen filling
Crew medical check-ups and medical fitness certification (Mostly Flags)
Medicines supply and Medical Chest
Yellow Fever, Cholera, Hepatitis, and Rabies vaccinations and certification
Vessel Medical Chest examination and certification
Ship Sanitation Control Exemption Certificate
Private and government hospital facilities
On-board doctors
P&I club tie-ups
Shipping Crew Medical Services
Atlas Healthcare provides clients medical fitness evaluations and certifications through Atlas Star
Medical Centre and Atlas Star Medical Laboratory. We supply round the clock medical care for all
crew members with pick up and drop off services, as well as on-board doctors. Atlas Healthcare
offers these services with a professional approach end economical value, hence making us a front
runner in the shipping industry.
The Shipping Department determinedly works 24/7 for the client support.
Medical Fitness Certification
Atlas Healthcare is managed by CEO, Dr. Manju Ramachandran, and COO, Mr. Arun Nayar. The
efficient management team compiles the necessary reports and ably manages the Atlas Healthcare
team, consisting of:
Claims Processing Department
Accounts Department
Sales and Marketing Department
Underwriting Department
Panel of Doctors
Staff Overview
CEO
COO
General Manager
Gene
Client Support Manager
Panel of Doctors
Claims and Processing
Sales and Marketing Accounts Underwriting
Presently, Atlas Healthcare’s network is 150 clinics, 150 pharmacies, and 8 hospitals strong, across
the UAE.
Our agreements with these healthcare providers ensure patient medical confidentiality and prevent
the misuse or abuse of the health insurance benefit. Atlas Client Cardholders may avail treatment at
any healthcare provider of their choice that is part of the Atlas Healthcare network of clinics.
However, Atlas Healthcare is regularly in the process of expanding and developing its current
network, growing further across the UAE.
Our Network Strength
In order to be an eligible Atlas Client Card-holder, individuals must be:
A full-time employee
Under the age of sixty-five
All clients are treated with premier service and given the highest quality assistance at Atlas
Healthcare.
Eligibility
Type Coverage In-Patient/Out-Patient
Atlas Platinum Worldwide (excluding UK, USA, and Canada)
In-Patient and Out-Patient
Atlas Gold UAE In-Patient and Out-Patient
Atlas Silver UAE In-Patient and Out-Patient
Atlas Premium UAE Out-Patient only
We offer our clients the opportunity to create a tailor-made coverage plan, to best suit their
requirements, as well as their budget.
Moreover, our steady, regular commitment to quality has granted us the ISO certification from
ASCB (E), UK.
Our Packages
Assured health excellence
P.O Box No: 34931
Address: Office No. 605, Al Jahra Building, Khalid Bin Waleed Road, Bur Dubai
Tel No: +971 4 3596635
Fax No: +971 4 3596634
Dedicated 24/7 Help line No: 055 52 60 700
E-Mail: [email protected]
Website: www.atlashealthcare.net
Composed By: Chandni ([email protected])
Atlas Healthcare Team
© ATLAS HEALTHCARE DUBAI - UAE