Enterprise Systems

ATI - Antonius Rachmat C

Data, Information, Knowledge

• Data, or raw data: refers to a basic description of products, customers, events, activities, and transactions that are recorded, classified, and stored.classified, and stored.

• Information is data that has been processed, organized, or put into context so that it has meaning and value to the person receiving it.

• Knowledge consists of data and/or information that have been processed.

Data, Information, Knowledge

Enterprise

• Enterprise needs data, information, and knowledge to manage all of the business processes

• Software that manage all of the resources, • Software that manage all of the resources, manage all of the business processes is Enterprise Systems Software (Enterprise Resources Planning Software)

Enterprise System Management

Overview of enterprise system in Enterprise

Yesterday : Process using functionalsystems (departmental)

Accounting

ReceivePayment

SendInvoice

Warehouse

SendShipment

PrepareShipment

Sales

Receive Customer

PaymentInvoiceShipmentShipmentCustomer

Order

Send Paperwork Send Paperwork

Delay! Delay!

Enter/UpdateData

Enter/UpdateData

Enter/UpdateData

Sales Information

System

Warehouse Information

System

AccountingInformation

System

Enter/UpdateData

Enter/UpdateData

Functional systems

• Typically contained within a department– Islands of data

• Applications independently developed and deployed by each departmentsand deployed by each departments

Problems with function based application

• Sharing of data between systems• Data duplication• Data inconsistency• Applications that don’t talk to one another• Applications that don’t talk to one another• Limited or lack of integrated information• Isolated decisions lead to overall inefficiencies• Increased expenses

Now: Processes using Enterprise Systems

Accounting

ReceivePayment

SendInvoice

Warehouse

SendShipment

PrepareShipment

Sales

Receive Customer

Order

EnterpriseInformation

System

Enter/UpdateData

Enter/UpdateData

Enter/UpdateData

Enter/UpdateData

Enter/UpdateData

Enterprise Systems Evolution

• Three stages of evolution– Stage 1: Stand-alone Mainframe Systems– Stage 2: Client-Server Architecture– Stage 3: Service-Oriented Architecture (SOA)– Stage 3: Service-Oriented Architecture (SOA)

• Web services

Multi platform ES

Client

Composites

Custom Punch Card or Terminal

(10’s of users)

PC or Internet

(1000’s of users)

Any Device

(Millions of users)

Composites

Mainframe Client Server

SOA

Applicatio

n

Data

Management OS and Database

OS

DB

Application Application

OS

Application

OS

Application

OS

OSOS

DB

OS

DB

OS

DBOS

DB

OS

DB

OS

DB OSOS

DB

OS

DB

OS

DB

OSOS

OS

Applications

OS

OSOS

OS

Applications

OS

Contoh ERP: MySAP Architecture

Architecture of Enterprise SystemCharacteristics

• Integrated with other departments• Flexible (change ready)• Open (compatible with other technology)• Open (compatible with other technology)• Secure• Technology trend support• Standard support

Component of Enterprise Systems

• The ES Application Suite– Enterprise Resource Planning (ERP)– Supply Chain Management (SCM)– Supplier Relationship Management (SRM)– Supplier Relationship Management (SRM)– Product Lifecycle Management (PLM)– Human Capital Management (HCM)

The ERP application suite

ERP

• Software that integrates planning, management & use of all resources in entire enterprise.

• Comprises sets of applications that automate back-end operations (financial, automate back-end operations (financial, inventory management & scheduling).– Modules for cost control, accounts

payable/receivable, fixed assets.

• Benefits range from increased efficiency to improved quality, productivity & profitability.

Resources• Dalam kaitannya dengan Enterprise,

resource dapat berupa aset perusahaan yang meliputi: aset keuangan, SDM, konsumen, supplier, order, teknologi, dan konsumen, supplier, order, teknologi, dan juga strategi (proses bisnis)

ERP dalam Klasifikasi Sistem Informasi

Top level /Strategic

Executive Information Systems (EIS)� Strategic supports

Decision Support Systems (DSS)

�Transaction Processing Systems (TPS) & Database Management Systems

� Office Automation Systems (AOS)

Middle level/Tactical

Low level (Operational)

Decision Support Systems (DSS)� Decision making support

ERP Applications

ERP untuk integrasi dalam organisasi

Vendors of ERP

• SAP (mySAP)• Oracle• JD Edwards (telah diakuisisi Oracle)

• Peoplesoft (telah diakuisisi Oracle)• Peoplesoft (telah diakuisisi Oracle)

• Compiere (Opensource)

• OpenBravo • TinyERP• OpenERP

Vendor ERP Logo

mySAP

TinyERP

OpenERP

SAP ERP Solution MapS

hared

Service D

elivery

SA

P N

etWeaver

End-User Service Delivery

Analytics Financial Analytics Operations Analytics Workforce Analytics

FinancialsFinancial Supply Chain Management

Treasury Financial AccountingManagement Accounting

Corporate Governance

Human Capital Management

Talent Management Workforce Process Management Workforce Deployment

Procurement and Inventory and Warehouse Inbound and Outbound Transportation

Sh

ared S

ervice Delivery

SA

P N

etWeaver

Procurement and Logistics Execution

ProcurementInventory and Warehouse Management

Inbound and Outbound Logistics

Transportation Management

Product Development and Manufacturing

Production Planning Manufacturing Execution Product DevelopmentLife-Cycle Data Management

Sales and Service Sales Order Management Aftermarket Sales and Service Professional-Service Delivery

Corporate ServicesReal Estate Management

Enterprise Asset Management

Project and Portfolio Management

Travel Management

Environment, Health, and Safety Compliance Mgmt.

Quality Management

Global Trade Services

Copyright SAP AG 2008

Modul ERP (tipikal mySAP) :(Source : mySAP)

• mySAP Financials• mySAP Human Resource• mySAP Order Fulfillment• mySAP Procurement• mySAP Planning• mySAP Planning• mySAP Manufacturing• mySAP Technology Administration• mySAP Technology ABAP Workbench• mySAP Plant Maintenance• mySAP Project Management

mySAP Procurement

Production in SAP

Sales Order in SAP

HR Management

Organizational Data in ERP

• Defines the organizational structure of the enterprise

• Includes definitions of:– Companies (subsidiaries, etc.)– Divisions based on, product or geographical hierarchy– Divisions based on, product or geographical hierarchy– Sales organizations– Purchasing organizations– Physical facilities: plants, warehouses, distribution

centers– HR organization: job, position, and person

• Data rarely changes

Master Data

• Define key entities in an organization• Customers

– Basic information: name, address, contact information

– Financial information: payment terms, methods– Financial information: payment terms, methods– Sales information: delivery terms

• Products– Basic data: description, weight, color– Purchasing data– Sales data– Manufacturing data

Master Data (2)

• Vendors / suppliers– Similar information as customer

• Employees– Basic data– Basic data– Personal data: dependents– Payroll data– Tax data

• Data changes occasionally

Master Data (3)

• All data in master data are categorized as:1.General Data: highest level, general2.Data for Company Codes: for some area3.Data for Sales: for a store front3.Data for Sales: for a store front

Transaction Data

• Data that is the consequence of day-to-day transaction– Who, what, when, where, how, how much

• Sales– Customer, products, quantities, dates and times,

location (shipping, delivery), sales person– Customer, products, quantities, dates and times,

location (shipping, delivery), sales person• Purchase

– Vendor, products, quantities, dates and times, location (delivery), sales person, requester

• Production– Materials, quantities, facilities, resources (machine,

people), dates and times, locations (storage, production)

SCM dan CRMSCM dan CRM

Business Value of SCM

• Effective transformation of raw materials into goods and/or services.

• Reduce uncertainty & risk.• Improved collaboration to decrease • Improved collaboration to decrease

inventory levels & cycle time.• Improved processes & customer service.• Increased profitability & competitiveness.

SAP in Supply Chain ManagementS

AP

NetW

eaver

Demand & Supply Planning

Demand Planning & Forecasting

Safety Stock PlanningSupply Network Planning

Distribution Planning Service Parts Planning

Procurement Strategic Sourcing Purchase Order Processing Invoicing

ManufacturingProduction Planning & Detailed Scheduling

Manufacturing Visibility & Execution & Collaboration

MRP based Detailed Scheduling

WarehousingInbound Processing & Receipt Confirmation

Outbound Processing Cross DockingWarehousing & Storage

Physical Inventory

Order Fulfillment Sales Order Processing Billing Service Parts Order Fulfillment

SA

P N

etWeaver

Transportation Freight ManagementPlanning & Dispatching

Rating & Billing & Settlement

Driver & Asset Management

Network Collaboration

Real World Awareness Supply Chain Event Management Auto ID / RFID and Sensor Integration

Supply Chain VisibilityStrategic Supply Chain Design

Supply Chain AnalyticsSupply Chain Risk Management

Sales & Operations Planning

Supply Network Collaboration

Supplier Collaboration Customer Collaboration Outsourced Manufacturing

Supply Chain Management with Duet

Demand Planning in MS Excel

Copyright SAP AG 2008

CRM Business Strategy

• Customers are the core of the business.• Success depends upon company effectively

managing relationships with customers.• It is a business strategy to select & manage

customers to optimize long-term value.• Requires a customer-centric business • Requires a customer-centric business

philosophy & culture to support effective marketing, sales & services processes.

• Idea is simple – treat different customers differently as their needs are different & their value to the company may be different.

Classification of CRM Applications

• Customer-facing – include all areas where customers interact with company (call centers, help desks, sales force automation).

• Customer-touching – customers interact with the applications (self-service, campaign management, general purpose e-business applications).general purpose e-business applications).

• Customer-centric intelligence – analyze results of operational processing & use results to improve CRM applications.

• Customer networking – methods that provide the opportunity to build personal relationships (chat rooms & discussion lists).

Levels & Types of e-CRM application

• Foundational service – minimum necessary services such as web site responsiveness.

• Customer-centered services – order tracking, product configuration/customization & security/trust. security/trust. – Services that matter the most to customers. Primarily

on the web.

• Value-added services – extra such as online auctions, online training & education.

• Loyalty programs – recognize customers who repeatedly use services (products) offered.

Tools for Customer Service

• Personalized web pages used to record purchases & preferences.

• FAQs commonly used for dealing with repetitive customer questions.repetitive customer questions.

• Email & automated response• Chat rooms• Live chat• Call centers

NEXT

� Web 2.0 and Social Networks