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Order Up!The Café is Closing!

The project manager who is the smartest man on his project has done a lousy job of recruitment.- Jerry Madden a retired employee of the Goddard Space Flight Center

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Casey Foulds, PMP

• B.S. from Texas Woman’s University (TWU).• Instructional Operations Systems Administrator 1997 – 2013• Educational Relationship Manager 2013 – 2016• Enterprise Project Manager 2016 – present

• Project Management• Program Management• Portfolio Management• Event Management• Operations Management• IT Management• Knowledge Management• Human Resource Management• Account Management• Marketing Management• Supply Chain Management• Procurement Management• Financial Management• R & D Management• Quality Management• Change Management• Facility Management

vs. Manager

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Agenda

• Why are we here?

• PMO Template Example

• Conducting a constructive closing to a project.

• Identify process lessons vs. product issues.

• Group Exercise.

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WHY?• So subsequent projects can benefit from that knowledge.

• So team members, stakeholders, sponsors can discuss successes that happened during or because of the project.

• Identify things that could have been done differently.

• Bring closure.

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PMO Template Overview

• Title/Table of contents• Introduction• Project Summary (Staff, deliverables, transition to operations, cost schedule)• Lessons learned (phases, issue, problem/success, Impact, recommendations)• Where the archive lives• What previous LL’s were used• 2-5 Key process improvement recommendations

Documentation does not take the place of knowledge. There is a great difference in what is supposed to be, what is thought to have been, and what the reality is. Documents are normally a static picture in time which is outdated rapidly.- Jerry Madden a retired employee of the Goddard Space Flight CenterTL;DR

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Lessons Learned

Risk and Resolution

Problem and Solution

https://youtu.be/K7agjXFFQJUEvery Meeting Ever

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Conducting a constructive closing to a project.

• Preparing starts at the initiating phase.

• Be clear in all phases about what lessons we are looking for.

• Repetition creates standardization.

• Focus on both the positive and negative.

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Conducting a constructive closing to a project.

The Closing Meeting

• Send the document out before the meeting. Ask for feedback.

• Set the tone from the beginning.

• Explain what is and what is not allowed in the meeting.

• Guide the meeting, don’t rule the meeting. (You are not the smartest person in the room)

• Ask questions.

• End with a WOW factor.

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Conducting a constructive closing to a project.

• Group Exercise – Spinning the situation

• Bob was always late with his tasks if he completed them at all.

• I didn’t have time for this project and my other duties suffered.

• It wasn’t my fault that we went over budget because we needed more space.

• Betty never went through change management. She just did what she wanted and it created more work for the rest of us to “fix” what she broke.

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Process Lessons vs. Product Issues• Stick with the basics.

• Budget• Schedule• Communication• Resources• Stakeholders• Project management

• Ask the 4 questions for each phase.• What went well?• What didn’t go well or had unintended consequences?• What would you do differently next time?• What recommendations would you make to other

doing similar projects.

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Process Lessons vs. Product Issues• Group Exercise

• The limitations on authentication caused us to be behind schedule because we had to jump through 2 other hoops so it wasn’t inconvenient for the user.

• The server specified by the vendor never said we needed a test environment so we had to create one at the last minute.

• We went through 5 developers in creating this game and now no one wants to play the game.

• I thought Bob was doing the install. Bob thought the vendor was doing the install. The vendor thought is was already installed.

• The vendor waited for 9 days to go live while we got a PO for the extra hours needed for their professional services.

• The characters we created are carrying too many items and we are seeing performance issues.

• Our graphics programming engine was so expensive that we had to forfeit the cut scenes. The game is good, but there is no story.

• We underestimated the time it would take because the new version implemented in the middle of the project had extra features we were not familiar with.

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The Café is Closed!

https://youtu.be/JMOOG7rWTPg

Video Conference in Real Life

https://youtu.be/DYu_bGbZiiQA Conference call in Real Life

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Quiz Time!