at royale international, we make it happen!
TRANSCRIPT
Timely delivery is the key to business success – at Royale International
We Makeit Happen
www.royaleinternational.com
Disclaimer: Whereas every effort has been made to ensure that the information given herein is accurate, The Royale International Group accept no responsibility for any errors, omissions or misleading statements in that information and no warranty is given or responsibility is accepted as to the standing of any firm, company or individual mentioned.
Published Feb 2016 by The Royale International Group © Crown copyrights
FS639854FS639854ISO 9001
FS639854ISO 9001
Follow us at:FACEBOOK http://www.facebook.com/royaleinternationalLINKEDIN http://hk.linkedin.com/in/royaleinternationalTWITTER http://twitter.com/#!/royalegroupBLOG http://blog.royaleinternational.com
Royale International Group helps drive your business results...
An integrated courier solution ensuring that
your time critical consignments are delivered
to the right place, at the right time.
It is our focus to find innovative methods to
service the diversified delivery requirements
of our customers and ensuring completion
in a timely, reliable and secure manner. With
our team of dedicated professionals, we bring
a wealth of industry knowledge and global
experience while embracing each challenge
with creativity to provide innovative and cost
effective solutions to our customers.
Company Introduction 2-3
Overview of Key Selling Points 4-5
Key Selling Points of Individual Services 6-8
Shipping Requirements 10-12
Frequently Asked Questions (FAQ) 13-15
Contact Us 16
Corporate Social ResponsibilityManagementOur Team
9
1
Whatever your need, Royale International offers a wide selection of timely,
efficient and reliable distribution solutions tailored to your requirements.
Combining over 30 years of logistics expertise with flexibility, responsiveness
to customer needs and friendly personalised service, Royale International
provides efficient and affordable delivery services worldwide.
At Royale International, we make it happen!
Company IntroductionInternational Courier Service
From traditional courier services to warehousing
to specialised services such as time-critical
delivery, e-fulfilment and financial research
distribution, Royale International provides
customers worldwide with dependable and
competitive integrated solutions. Combining
youthful flexibility with the expertise that comes
from three decades of experience, Royale
International offers personalised service and
timely solutions to meet the needs of clients
ranging from SMEs to Fortune 500 corporations.
Our comprehensive network of strategically
located offices spans the world’s major business
centres on every continent:
•AsiaandtheMiddleEast: Bangalore,
Bangkok, Beijing, Busan, Chennai, Dhaka,
Dongguan, Dubai, Fuzhou, Guangzhou,
Hangzhou, Hong Kong, Hyderabad, Manila,
Mumbai, New Delhi, Ningbo, Pune, Qingdao,
Seoul, Shanghai, Shantou, Shenzhen,
Singapore, Suzhou, Taipei, Tokyo, Xiamen.
•Europe: Amsterdam, Dusseldorf, Frankfurt,
London, Paris
•TheAmericas: New York, Santiago
•Africa: Cape Town, Durban, Johannesburg
•Australasia: Auckland, Fiji, Melbourne, Sydney
We are constantly adding new locations to
our network to further enhance our worldwide
coverage.
CHINA
ASIA
Tokyo
ShanghaiSuzhou
GuangzhouDhaka
Hangzhou
Hong Kong
Shenzhen
Dongguan
Ningbo
XiamenShantou
Taipei
Bangkok
Singapore
Fuzhou
Manila
Seoul
BeijingNew Delhi
Bangalore
Hyderabad
Chennai
Pune
Mumbai
Dubai
Qingdao Busan
Fiji
Auckland
Sydney
Melbourne
Amsterdam
Düsseldorf
Paris
London
New York
Frankfurt
Cape Town
Johannesburg
Durban
SantiagoAUSTRALIA
SOUTHAFRICA
EUROPENORTH
AMERICA
SOUTHAMERICA
32
OverviewofKey Selling PointsAt Royale International, we make it our business to solve our
clients’ logistical problems. This means understanding each
customer’s unique needs and formulating the most efficient
and appropriate solution – even if it means meeting a near-
impossible deadline.
Our one-stop integrated solutions combine personalized local
service with the advantages of our extensive global network.
As a vital link in your supply chain, we know you rely on us
to deliver exactly as promised – and we make it happen.
When you trust Royale Internationalto fulfil your logistical requirements, you can count on:
Timeliness time is the essence of our business. Whether you choose our regular courier service or one of our more specialised offerings, you can be confident of timely delivery. When we commit, we deliver.
InformationTransparencyour real-time online tracking system gives you accurate information on the status of your inventory and shipments at all times.
Flexibilitywe provide swift and convenient delivery services, customised as necessary to meet the needs of each client, regardless of the size of their business. We are not constrained by traditional ways of doing things, and are always ready to devise a unique solution for any special customer requirements.
EfficientGlobalOperations our extensive global network enables us to deliver cost-effectively to any desired destination, anywhere in the world.
Expanding RangeofServices we are constantly introducing new service offerings to add more value for our customers.
Expertise we have in-depth knowledge and comprehensive understanding of the market, global air routings, and customs requirements, enabling us to handle any assignment professionally. Our multicultural and multinational workforce keeps us aware of the varying needs and expectations of different countries.
4 5
KeySellingPointsofIndividual Services
KeySellingPointsofIndividual Services
1. International Courier Service
Royale International’s courier service – the foundation stone of our business – offers our clients the rare combination of personal attention with global reach.
Our worldwide network of offices
enables us to select the fastest and
the most flexible shipping routes
for your consignments. Whatever
you need to deliver, at whatever
time, Royale International makes it
happen – from door to door, at a
competitive price.
KeyBenefits:
• Access to thousands of daily flights
from all major airports to ensure
faster transit
• Competitive pricing
• Door-to-door service
• Global coverage and networks
• Flexible collection times
• Superior customer service
2. Next Flight Out (NFO) Service
An increasingly complex global supply chain is driving the need for faster shipping solutions.
Royale International’s premium
Next Flight Out Air freight service
is faster than regular air freight
and more cost-effective compared
to a hand-carry service. The NFO
service includes a dedicated
collection, the shipment lodged
with the airline as express cargo,
and a dedicated delivery on arrival.
Each step is closely monitored by
our global operations team who
update the client at every step.
Royale International’s Next Flight Out
delivery service makes it happen.
KeyBenefits:
• Shipment is dispatched on the first
available flight to your destination
as express cargo
• Door-to-door delivery including
customs clearance
• 24-hour service, 7 days a week all
year round
• Email/SMS updates provided to
clients at each milestone
• Dangerous goods and oversized
cargo also accepted
3. Time Critical Services
For particularly time-critical, sensitive or valuable goods, many clients prefer the added security of having them hand-carried to their destination.
Royale International is the global
market leader in providing this
specialist service. From providing a
quotation and flight routing within
30 minutes, to getting your item
safely on board accompanied by
one of our dedicated Onboard
Couriers, can take as little as 4
hours. Many Fortune 500 companies
entrust us with such important
items as printed circuit boards,
machine parts, product samples,
automotive parts, semiconductors,
and telecommunication devices –
knowing they can depend on Royale
International to ensure their safe and
prompt arrival.
KeyBenefits:
• Round-the-clock service at all our
office locations, 365 days a year.
• Aquotationprovidedafterjust30 minutes
• Rapid delivery – your shipment can
be on board in as little as four hours
• Personal care of your shipment
from pickup through customs
clearance to delivery
• Real-time updates at all key
milestones
4. Special Timed Deliveries
Sometimes even “as fast as possible” is not good enough.
When you need a shipment to arrive
at a specific time – perhaps an
urgent legal document to be signed
at a 3 p.m. meeting in London, or a
set of fashion garments to be featured
in a photo shoot at 2 a.m. in Paris –
Royale International’s Special Timed
Delivery service can make it happen.
Our flexibility and global network can
ensure your package arrives right on
time – anywhere in the world.
KeyBenefits:
• Customised package guarantees
time-specific delivery
• 24 hours a day / 7 days a week /
365 days a year service at all our
office locations
• Online tracking service
5. Air Freight
Today’s dynamic global markets demand the rapid and massive exchange of goods.
Being “first-to-market” can often
be the key to business success. At
Royale International, we understand
the importance of meeting market
demands for a reliable and flexible
bulk freight service with ample
capacity, global coverage, timely
delivery and efficient service. That’s
why our customers trust us to
meet even their most demanding
requirements. Whatever your needs
and shipment type, we work together
with carefully selected carriers to
bring you a flexible range of cost-
effective options based on the most
appropriate schedules, so you can
plan your business effectively.
KeyBenefits:
• Cost-effective bulk deliveries to
your destination by air
• Easy and flexible way to ship high
volume shipments to any overseas
destination
• Special handling (e.g. dangerous
goods) can be arranged as needed
• Ideal for bulk or dangerous goods
• Door-to-door services
• International coverage
6. Domestic Courier Service
In addition to our comprehensive range of overseas logistics services, Royale International provides domestic courier services in selected markets.
Royale International’s flexible range
of economical and speedy shipping
options includes same-day pickup
and a highly reliable overnight
service. Whether you need to ship
across town or across the entire
country, Royale International can
make it happen.
KeyBenefits:
• Special early morning deliveries
• Speedy collection upon receipt of
your request
( )Hand Carry /Onboard Courier
6 7
7. Warehouse, Logistics & Distribution Services
Royale International’s offerings extend beyond traditional logistics to provide the same high standard of professional service in other areas of supply chain management.
Our flexible and reliable warehouse and distribution services
take the burden of inventory management and monitoring
off your shoulders. Whatever industry sector you operate
in, our dedicated team will analyse your business strategies
and develop a plan to run your warehouse and distribution
operations for you so you can concentrate on your core
business. With over 40 warehouse sites globally we are well
situated to provide one-stop supply chain management.
KeyBenefits:• Real-time inventory monitoring and event management
throughout your inventory life cycle gives full control and
visibility
• Warehousing solutions are fully integrated with our wide
range of logistics offerings, enabling us to offer a full cost-
effective global service covering both storage and on-time
distribution
• Reverse logistics service is available for the return of
defective products
• Shipments are supported, replenished and managed
by our main distribution centres located in Hong Kong,
Shanghai, Shenzhen, Singapore and Sydney
• Importer of Record (IOR) / Exporter of Record (EOR) and
Customs Brokerage available in the following countries:
Australia, China, Hong Kong, Macau, Taiwan, Guam, India,
Indonesia, Japan, Malaysia, New Zealand, Philippines,
Singapore, South Africa, South Korea, Sri Lanka, Thailand
and Vietnam
• Pick and pack service
• Clients can reduce their overhead by cutting the cost of
warehousing and staff, as well as eliminating excess inventory
• Flexible solutions can be tailored to the unique operating
requirements of each customer, e.g. e-commerce, supporting
just-in-time production, etc.
Corporate Social ResponsibilityEver conscious of its responsibility to the environment, Royale International Group
is deeply committed to reducing its environmental footprint. Unlike most global
courier companies, which utilise a hub-and-spoke system, Royale International’s
more flexible system allows for direct point-to-point shipping. In addition to cutting
costs and speeding up delivery to the customer, this reduces air miles and road miles,
thereby cutting Royale International’s carbon footprint by as much as 30%.
In other areas Royale International also implements green policies, minimizing
the Group’s impact on the environment by encouraging reuse and recycling to
reduce waste, and saving energy, for example by powering off equipment when
not in use. Royale International continues to seek ways to further enhance its
contribution to good environmental practice.
Our TeamFrom a two-man operation, Royale International has matured
into an international business with a highly trained global
workforce of 800. Royale International’s employees have a
diverse range of backgrounds, experience, and skills, but
all share the Group’s focus on results and its dedication to
providing superior, personalized customer service. They
combine a rich store of international experience with local
knowledge and sensitivity to the expectations of customers
in different cultures.
It is the commitment and skill of this exceptional team
that has made Royale International successful and earned
it the trust of satisfied customers worldwide, including
some of the world’s most respected corporations.
ManagementThe Royale International Group can trace its roots back
to the early 1980s, but began to take its modern shape
when its founders – British entrepreneurs Dean Locke
and John Fawcett – identified the enormous potential
of the developing Asia-Pacific region.
Since establishing the Asian regional headquarters in
Hong Kong in 1993, they have guided the growth of
Royale International as its Principals and Managing
Directors. It is their vision – rooted in flexibility, reliability
and integrity – passion, leadership and exceptional
knowledge of the industry that has built Royale
International into a global force within the industry with
a particular focus on meeting the needs of global clients.
8. Bulk Mail, Publications & Financial Research Distribution
Royale International’s professional delivery services make it the ideal partner for the timely distribution of bulk mail, publications and financial research.
Royale International offers a full range of complementary
service to facilitate this, enabling it to provide a reliable one-
stop solution for inventory control, packing/labelling and
insertion, sorting, 4C printing, barcode security matching,
shipping and final delivery of periodicals, catalogues,
direct marketing materials and other such items whether
locally or internationally. Flexible delivery modes enable
services to be tailored to varying client needs.
KeyBenefits:• Convenient, efficient, one-stop solution with competitive
services and rates
• Automated and manual letter shopping services from start
to finish
• Inventory management and warehouse facilities available
as required
• Electronic data and list management
• 24-hour research and publication operation
• Full pick and pack service
KeySellingPointsofIndividual Services
8 9
The Royale International Group…OneofthelargestindependentcourierprovidersintheAsiaPacificregion.
Air Waybill (AWB)The Royale International Group’s air
waybill can be ordered online
(www.royaleinternational.com or
through your local Royale International’s
Customer Service Department. We
can also pre-print and personalise your
AWB with your company information
and consignee’s details.
Air waybill or air consignment note
refers to a receipt issued by an
international courier company for
shipped goods. The AWB has a tracking
number which can be used to check
your shipment account information.
Please log on to the Royale
International Group’s website
(www.royaleinternational.com) for
more information on How to Fill Out
Your Air Waybill.
Howto completeyour Royale Air Waybill
(AWB)?International Courier ServiceShipping RequirementsBy providing us with the required shipping
documents and information, you will help ensure
the timely transit of your consignments.
Should there be any questions, please contact
your local Sales Department or Customer
Service Department. More information is
available in our FAQ section of this brochure.
Howto calculate
the size, weight andrateofyour
package ?
Calculate Cubic Size1
Length x Width x Height = Total cubic size
(Please round up size to nearest cm)
Calculating the Volumetric/ DimensionalWeightofyourshipment2
Length x Width x Height (cm)5000
= Volumetric weight (kg)
Looking Up Your Fastest Transit Time
Your shipping zone can be found in our Zone Chart for your fastest transit time.
3
4 CostofShipmentPlease refer to our Tariff page for all standard and next day delivery ratesbased on various weights.
Online Air Waybill
Hard Copy Air Waybill
10 11
Frequently Asked Questions (FAQ)
How do I open a Royale International account?
You can either contact your
local Royale International’s Sales
Representative or download
a copy of the Account Set up Form and Known Consignor Security Declaration Form on
our corporate website (www.royaleinternational.com).
Once you have filled out the
Account Set Up Form and
Known Consignor Security
Declaration Form, please fax or
email it back along with a copy
of your company’s Business
Registration Certificate to your
local Royale International’s Sales
Representative. We will contact
you shortly to activate your
account.
SAMPLE
ONLY
HowdoIfillouttheairwaybill?
Please refer back to the air waybill
section of this corporate brochure
for a sample air waybill or log on
to our corporate website (www.royaleinternational.com). Please
contact your local Royale International’s
Customer Service Department if you
have any questions.
What is the maximum size andweightofshipmentthat I can send?
The general dimension of the
Custom’s x-ray scanner is 100 cm
x 80 cm so we suggest in keeping
the dimension under 100 cm
without exceeding the weight of
30 kgs for each box.
Please contact your local Royale
International’s Customer Service
Department if you have a larger
or heavier shipment so that we
can make special arrangements
for you.
Does the Royale International Group provide packaging materials?
YES, please log on to our corporate
website (www.royaleinternational.com) for our supply materials. Please
send your supply request with
your account name and number of
items needed to your local Royale
International’s Sales Representative or
contact your local Customer Service
Department. Supplies materials will be
delivered to you within 2 working days.
Doyouofferadropoffservice?
YES, we do. Customer can drop
their shipments at our depot.
Contact your local Royale
International Customer Service
Department for more information.
Proforma Invoice and Commercial InvoicePlease submit three copies of your
Proforma or Commercial Invoice for
customs clearance on all dutiable/
non-document shipments.
(One original and two photocopies).
A template copy of a blank Proforma
Invoice and Commercial Invoice can
be downloaded from our website:
www.royaleinternational.com
What is the difference between a Proforma Invoice and Commercial Invoice?In general, you will need to submit
three copies of a Proforma Invoice
when you are sending “samples”
and three copies of Commercial
Invoice when you are shipping
“commercial goods”.
As requirements may vary from
country to country and commodities,
please feel free to contact your local
Royale International’s Customer
Service Department or local Royale
International’s Sales Representative
to find out which invoice you will need.
Please log on to the Royale International’s
website (www.royaleinternational.com) for more information on How
to Fill Out Your Proforma and for a
sample copy of a proforma.
How to complete
a Commercial/ ProformaInvoice?
12 13
Are there any additional handling charges apart fromthecourierfee?
In some countries, certain materials
are subject to Tax and Duty
charges imposed by the destination
country. Usually we would notify
the Consignee/ Receiver for the
payment prior to delivery.
If the Sender/ Shipper is paying
for the Tax and Duty, please mark
“Free Domicile” on the special
instructions column on the air
waybill, so all charges will be billed
back to Shipper. There is a ten
percent Tax and Duty handling
charge for this arrangement.
Whatkindsofdocumentsareneededforsendingparcels?
Invoices are required for all non-
document shipments while different
countries are subject to different
import documents for different
commodities.
(A) Commercial Invoice withcommercialvalueisforcommercial goods.
(B)ProformaInvoiceisrequiredfornon-commercial goods.
Please contact your local Royale
International’s Customer Service
Department for more details.
WhatshouldIdoifI do not have a physical air waybill on hand? Can I use a photocopy?
You can order your air waybills
through our Customer Service
Department before you run out
of stock. Normally, it will take 2-3
days for delivery. Please do not use
any photocopy as it is necessary
to provide us with the original air
waybill for any shipments.
Should you have any problems,
please contact your local Royale
International’s Customer Service
Department to help you find a
suitable solution for you.
Can I send COD/ Freight collect shipment to overseas?
YES, we can arrange for COD/
Freight collect overseas but country
restrictions may apply. Please check
with your local Royale International’s
Customer Service Department for
more details on which countries this
service is available.
(Please note that all charges upon
shipment arrival will be charged
to the Shipper/ Sender should the
Consignee/ Receiver fail to pay.)
How can I track my shipments?
You can track your shipment
online by logging onto our website
(www.royaleinternational.com) or by contacting your local Royale
International’s Customer Service
Department.
Whatarethedifferencecostsbetween a box and a pouch delivery?
The volumetric or (dimensional) weight
of the box is calculated based on the
formula used in the Freight industry for
the packaging density when calculating
shipping charges and then compared
with the actual weight of the shipment
to ascertain which is greater. The greaterofthetwoisusedtocalculatethe shipping cost.
Note: The volumetric weight of a shipment refers to the density of the package. The volumetric or dimensional weight is used in the calculation of the actual weight of the shipment. The greater of the two or the higher weight is used to calculate the shipment cost. This is applicable to both box and pouch shipments.
Volumetric weight (kg)
Length x Width x Height (cm)
5000=
Can we send shipments to a P.O Box?
We cannot deliver to P.O Box
unless there is a Consignee’s name
and telephone number available
for us to contact prior to making
delivery arrangement.
Is Pick-Up Service available during public holidays?
YES, special pick up services during
public holidays can be pre-arranged
but may be subject to a service
charge. Please contact your local
Royale International’s Customer
Service Department for more details.
Do I need to provide an invoiceforagift?
YES, an invoice is necessary for all
non-document shipments to help
ensure and speed up the custom
clearance process.
What are your transit times?
Please download a copy of our
transit timetable online (www.royaleinternational.com) or contact
your local Royale International’s
Customer Service Department for
more information.
Whatkindofitemsarerestricted?
Please contact your local
Royale International’s Customer
Service Department or refer to
our corporate website (www.royaleinternational.com) for more
information on restricted items.
14 15
Contact Us
AUSTRALIA MelbourneTel +61 3 8336 1575 [email protected] +61 2 9533 3444 [email protected]
BANGLADESH DhakaTel +880 2 841 3402 / +880 2 841 3443 / +880 0174 9292 363 / +880 1713 248878 /[email protected]
CHILE SantiagoTel +56 2 334 6494 [email protected]
CHINASouthern ChinaLocal Hotline: 4008 871 871Northern ChinaLocal Hotline: 4008 200 388BeijingTel +86 10 6432 3228 [email protected] +86 769 8572 3033 [email protected] +86 591 8714 9990 [email protected] +86 20 3888 6201 [email protected] +86 571 8785 1300 [email protected] +86 574 8736 9767 [email protected] +86 532 6656 5702 [email protected] +86 21 6428 8306 [email protected] +86 754 8886 6130 [email protected]
Tel +86 755 8394 3033 [email protected] +86 512 6932 5980 [email protected] +86 592 506 8033 [email protected]
FIJI
Tel +679 337 [email protected]
FRANCE
ParisTel +33 1 4863 0043 [email protected]
GERMANY
DüsseldorfTel +49 (0) 211 41 86 00 [email protected]
FrankfurtTel +49 (0) 6105 308 7710 [email protected]
HONG KONG (Global & APAC Headquarters)Tel +852 2318 0370 [email protected]
INDIA
BangaloreTel +91 80 4217 0055 [email protected]
ChennaiTel +91 44 4512 6447 [email protected]
HyderabadTel +91 72992 700 00 [email protected]
New DelhiTel +91 11 2678 1422 / 23 [email protected]
PuneTel +91 7299 2700 00 [email protected]
JAPAN
TokyoTel +81 4 7635 3939 [email protected]
KOREA
SeoulTel +82 2 326 1703 / 4 [email protected]
NETHERLANDS AmsterdamTel +31 20 462 1919 [email protected]
NEW ZEALAND AucklandTel +64 9 275 6868 [email protected]
PHILIPPINES ManilaTel +63 917 826 5276 [email protected]
SINGAPORETel +65 6284 0370 [email protected]
SOUTH AFRICA Cape TownTel +27 21 386 5654 / +27 21 447 5694 [email protected] +27 31 564 0306 [email protected] +27 11 397 8348 [email protected]
TAIWAN
TaipeiTel +886 02 2740 3033 [email protected]
THAILAND BangkokTel +66 2 674 2485 [email protected]
UAE DubaiTel +971 4 273 7040 [email protected]
UNITED KINGDOM LondonTel +44 20 8890 3004 [email protected]
UNITED STATES New YorkTel +1 480 282 2899 [email protected]
16