Astragraphia at a Glance

A Brief History

1993 Establish joint venture company with DIGITAL EQUIPMENT CORPORATION

1989 PT Astra Graphia, Tbk offered 20% of its shares to the public. Now being traded at both Jakarta & Surabaya Stock Exchanges.

1983 Appointed as Exclusive Disributor for DIGITAL EQUIPMENT CORPORATION (DEC) Computer in Indonesia.

1971 PT Astra International Inc. appointed as XEROX exclusive Distributor in Indonesia.

1976 PT Astra Graphia was officially established to take over AI’s role for XEROX

2000 Focus on IT based document solution

2001 Focus organization plays a large role at Document Solution & IT Solution

Astragraphia Document Solution

Hertanto Mangkusasono Managing Director

Document Consultant &Integrated Solution

Document ProductionSystem Business

Document OfficeSystem Business

Document MultiProduct Business

Document BusinessServices

Mobile ServicesBusiness

Business Planning

Customer OperationSupport

System, Process &Quality

HRD, Logistic &Management Services

Major Account

Finance & Accounting

Audit

Branch Operation

MedanBatam

PekanbaruPalembang

Jakarta I,2,3,4,5,6TangerangKarawang

SemarangSurabayaDenpasar

BalikpapanMakassar

Bandung

Shared Services MOBU/MBU Operational

System and Network

Sales and Service Network : Xerox Global Network System 19 Branches 69 Service points 26 Reseller

System : International Standard Company by ISO 9002 Certification SAP as integrated system Knowledge management structure by DocuShare

What Business We Are InIT Based Document

Solutions

VisionCustomer Preferred Partner in

Document Solution in Indonesia

Mission

Enhance Document Value into Knowledge to Inspire Creative

Business Action

Document

DefinitionMost important vehicle for the transmission of information

between peoplePackage of data structure for informational purposes

FunctionDocuments as a Support ProcessesDocuments as a Support Products

Documents as a Products

Life Cycle

Document at a Glance

Document Strategy

• Corporate Strategy : Establish the company direction

• IT Strategy : Determine data & technology processing strategy

• Document Strategy : Define the information which is implied in the document starts from design, layout and the way of the document is being produced and maintain

modeled by : Dr Michael Turton - Cavendish consultant, Document Process and Ownership

Process

Corporate strategy

DocumentStrategy

IT Strategy

Document Strategy Model as Solution Design Reference

modeled by Mike Glesk and Doug McLaine, ‘How to know when you have a good document strategy’

DO

CU

MEN

T S

TR

ATEG

Y

vision

strategy

content

form/medium

physical - HW / SW

•DecisionSpace

TraditionalPrinting

InformationTechnology

Source : Xplor

•MarketSpace

•PrintSpace

DocumentSpace

What happen todayGlobalization

Major organizational ChangesDigital technology revolution

Market driven product / servicesHigher education

Culture Transformation

• Pressure to be more productive• NEED TODAY : speed in doing, decision, new knowledge development

Impact

Growth of knowledge exponentiallymeans… any knowledge related ‘what we do’ must manage well

Document and Knowledge

DocumentCreation

Knowledge Transformation

KnowledgeRepository

KnowledgeRetrieving

- New Decision- New Idea

MEANS…..Document is DNA of Knowledge (Rick Thoman)Knowledge means Resource of DocumentIt means….manage knowledge same as manage document--> can’t manage knowledge/document without supporting the technology

What is Document Solution ?

Document Solution is ...

... an offering comprised of hardware, supplies, software and people-based services which solves a problem, improves an existing work process, or creates a market or competitive advantage

Our Customers

• Pertamina (1977)• Vico (1990)• Conoco (1982)• ARCO (1981)• Caltex Pacific Indonesia (1978)• Total Indonesie (1978)• Freeport Indonesia (1995)• INCO (1982)• PLN (1981)• Garuda Indonesian Airways (1980)• Telkomsel (1996)• Sumitomo Corporation (1981)• Siemens (1982)• Toyota Astra Motor (1976)• Arthur Andersen (1982)

List of Major Customer by Industry

• US Embassy (1990)• Japan Embassy/JICA/JETRO (1990)• Finance Ministry (1980)• Research & Technology Ministry (1983)• Government of Jakarta (1983)• Indonesian Central Bank (1979)• Indonesian Army Force (1982)• Jakarta Stock Exchange (1990)• Citibank (1985)• Bank Central Asia (1981)• Bank International Indonesia (1985)• Bank Mandiri (1998)

List of Major Customer by Industry

• Citibank• Siemens AG• Arthur Andersen• ARCO• Mobil Oil• EDS• Ernst & Young• Unilever• American Express• Asea Brown Boveri

(ABB)

Global Account and International Customers • Caltex

• VICO• Conoco• Standard Chartered

Bank• Gulf Oil• Flour Daniel• Maxus• Unocal• Kellog• Newmonth• McDermott• SRI Nielsen• Dowell

Schlumberger

Committed to provide customer with the best

solution

DSTCDocument Solution Technology Center

We deliver Quality and Excellence in all we do

Our Commitment ...