astellia_corporate_presentation_rk.2

Astellia confidential

Astellia Network & Subscriber Intelligence Drive Network Performance & Customer Experience


Turn network & subscriber intelligence into value by:

• Optimizing network performance

• Enhancing the customer experience

Across your organization

Our Business

2

NETWORK OPS

& ENGINEERING

COMMERCIAL MARKETING CUSTOMER

SERVICE


Our Value

3

PURE PLAYER

& VENDOR-INDEPENDENT

5000+

QOS & CEM AUDITS

WORLDWIDE PRESENCE

MARKET LEADER IN NETWORK PERFORMANCE & CEM

+1 BILLION SUBSCRIBERS MONITORED

200 CUSTOMERS

AWARDED 2014

BEST LTE CORE NETWORK

FINALIST BEST CEM PRODUCTS


200+ Customers Globally Trust Us

4

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Leveraging Your Network Data Goldmine

5

• Astellia probes

• Call traces

• OMC counters

• CRM

INCREASE SATISFACTION

GENERATE NEW REVENUE

REDUCE CHURN

DETECT

CORRELATE

ANALYZE

REPORT

TROUBLESHOOT


Improving Business Performance &

Customer eXperience (CX)

6

Generate new revenue,

Reduce OPEX

Maximize Nova ROI

Customized to your needs

Trigger

& manage

real-time

alarms

Run

customer-centric

RAN optimization

Analyze & solve

customer

complaint

Troubleshoot E2E

& uncover

issue root cause

Manage

E2E network

performance

Improve QoE

Segment

customers

based on usage

Reduce churn

CEM & Customer Intelligence Network Performance Optimization

PROFESSIONAL SERVICES


Supporting Key Departments

7

CUSTOMER

VALUE COMMERCIAL

• Increase HVC revenues

• Manage SLAs

• Value your customers

MARKETING

• Create offers adapted

to customers’ usage

• Increase revenues

CUSTOMER

SERVICE

• Handle complaints efficiently

• Reduce churn risk

• Increase customer satisfaction

NETWORK OPS

& ENGINEERING

• Optimize E2E network QoS with

independent & reliable metrics

• Reduce CAPEX & OPEX


Why us?

8

RECOGNIZED

TELECOM EXPERTISE

100% dedicated to MNO

Best QoE & QoS reference DB

VENDOR

INDEPENDENT

Unbiased analysis based

on real subscribers activity

Vendor-agnostic

BEST OF BREED

TECHNOLOGY

PLATFORM

Best high capacity IP Probe

DPI

E2E from Radio to Core

RADIO ACCESS

NETWORK CHAMPION

15 year experience in RAN

optimization

SUPPORTING

OUR

CUSTOMERS

Business & telecom consulting

Managed Services

Customization & integration

DELIVERING

360° INSIGHT

RAN to Core | 2G to 4G


How can we help you?

9

BOOST CUSTOMER EXPERIENCE

& SERVICE USAGE

INCREASE

REVENUE

OPTIMIZE YOUR NETWORK

REDUCE OPEX

MANAGE CAPEX

INCREASE SUBSCRIBER

KNOWLEDGE


Follow us : #Astellia news LinkedIn

Thank You

10

Ashraf Abdu, Account Manager - Sprint m: +1 703 598 5503 | Skype: ashraf.abdu

a.abdu@ astellia.com or [email protected]

1911 Freedom Drive, Suite 730 | Reston, VA 20190| www.astellia.com |

mailto:[email protected]


Unified Architecture From Multi-source Data

11

OMC Call Traces

mediation & centralized database

Probing System

CORE + RAN network

CRM

Trigger & manage

real-time

alarms

Analyze & solve

customer complaint

Improve QoE

Segment customers

based on usage

Reduce churn

Troubleshoot E2E

& uncover

issue root cause

Manage

E2E network

performance

Run

customer-centric

RAN optimization


Professional Services

12

OBJECTIVES: • Call upon Astellia’s expertise • Focus on your core business DELIVERABLES:

• Business & telecom consulting services

• Managed services

• One-shot or recurring consulting services

OBJECTIVES:

• Fitting your process, methodology &

system

• Accelerate Nova ROI

DELIVERABLES:

• Customer-specific queries, KPIs &

dashboards

• Data sources integration (ie: billing,

CRM…)

CONSULTING CUSTOMIZATION & INTEGRATION


Nova Product Services

13

OBJECTIVES:

• Increase Nova user productivity &

expertise through knowledge

transfer (telecom & products)

DELIVERABLES:

• E-learning

• Training sessions

• On-the-job training

OBJECTIVES:

• Ensure Nova follows your network

evolutions

• Maximize Nova ROI

DELIVERABLES:

• Outsourced resources ensuring data

availability, reliability

& solution evolution

SYSTEM ADMINISTRATION & SUPPORT TRAINING


Feeding 3rd party applications with

subscriber-focused information

• Big Data platform

• CEM

• Location-Based Services

• Dynamic Discount System

• Roaming

• SMS welcome

• Revenue assurance…

Real-time data (xDR, KPIs, geo-located information) enriched with Deep

Packet Inspection (DPI)

• Mobile applications

• Mobile devices

• Location

• Subscribers

Open to 3rd Party Applications

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Mobile network

Probing System

Mediation & Processing

Northbound interface

KPI & Counters CDR

Real-time data

Southbound interface


Neptune, the most powerful probing

system on the market

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HIGH CAPACITY IP PROBE

DPI inside

30 Gbps


Astellia’s Footprint in Europe

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Back


Astellia’s Footprint in Africa

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Back

#1 In AFRICA


Astellia’s Footprint

in North & South Americas

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Back


Astellia’s Footprint in Asia Pacific

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Back


Astellia’s Footprint

in Middle East & Gulf

27 Mobile

operators 15 Countries

Back


“We have teamed up with Astellia to get an increased visibility into our

network performance to offer enhanced customer experience and

improved operational efficiency”.

Sameer Dave, CTO, Aircel

“The customer intelligence provided by Astellia is one of the crucial

factors in helping Zain turn this data into market differentiation and

efficiency improvements that impact our revenues,”

Khawla Al-Jaber , Technology Strategy Director at Zain Group.

“Secure customer satisfaction by providing high quality

communication services is our priority, especially with 4G. We are

proud to cooperate with Astellia and to use their powerful Nova

solution to fit our strategy, which aims to increase our data network

performance.”

Jean-Paul Arzel, Network Director at Bouygues Telecom.

Customer Feedback

21


“Orange is the first French operator when it comes to delivering the

best quality of service. We consider that our partnership with Astellia

largely contributed to this success.”

Pierre Lanquetot, Director Engineering and Mobile Infrastructure

“Astellia’s track record and global experience in passive network

monitoring will help us gain more visibility and control of what is

happening on our network. Hereby, we can increase problem

resolution efficiency and increase our knowledge of our subscribers’

usage. ”

Amílcar F. Safeca, Deputy CEO

“Astellia has established a solid reputation within the five Latin

American markets of NII Holdings by monitoring and optimizing all of

our next generation networks. Astellia’s monitoring solution is a key

contributor in helping NII optimize and monetize traffic in a particularly

complex multi-technology and multi-vendor environment,”

Don McElroy, vice president of budget and performance

Customer Feedback

22


“BASE Company Belgium adopted a successful partnership strategy.

We have chosen Astellia to understand patterns and discover

experience behind volumes in order to better meet our customers’

expectations.”

Tom Poelhekken, CTO

"We are very pleased to collaborate with Astellia, the leading provider

of monitoring solutions. By utilizing Astellia’s Nova Customer Analytics

solutions we are able to deliver the targeted quality service to our VIP

customers in terms of data speed, voice quality and value added

services.

Hisham Siblini, CTO

Customer feedback

23


Our Company’s Values

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Customer satisfaction

Ambition

Innovation

Employee well being

Excellence

astellia_corporate_presentation_rk.2

Documents

astellia confidential

network performance

e2e network qos

astellia probes

customer complaint

network data goldmine

astellia news linkedin

customers business telecom