for Mobile Workforce Management

ASTEA HAS THE

ASTEA’S WINNING FORMULA

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FLEXIBILITY + USER-FRIENDLY DESIGN + PRICE/VALUE PERFORMANCE + INNOVATION

Frost & Sullivan research found that field service organizations cited lack of user-friendly mobile workforce management (MWM) solutions as a top 3 challenge to maximizing customer value, with manyoptions seen as rigid, overly complex, and difficult to use.

By offering both choice and rich mobile capabilities, Astea’s Mobile Edge gives service organizations the ability to easily customize their mobile work environment to mirror how their company, and their technicians, work most effectively.

Deployment ConfigurationsMobile Edge offers flexibility in:

Customer needs and preferences shape how Astea innovates, and have informed our strategies for helping service organizations effectively serve the modern connected consumer.

Winning Formula

Flexibility

By keeping up with both these expectations and technological advances in mobility, Astea has earned Frost & Sullivan’s 2017 Customer Value Leadership Award for Mobile Workforce Management.

Learn the factors Frost & Sullivan used to evaluate and identify Astea as a best-in-class leader in this area of mobility—and why they believe our Alliance Mobile Edge solution enables a true win-win by satisfying the business needs of service organizations and the demands of their connected customers.

FACTOR 1

ASTEA’S WINNING FORMULA

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“Astea recognizes that complexity is today’s application killer,” said Jeanine Sterling, Industry Director, Mobile & Wireless Communications at Frost & Sullivan. “Astea has not only created a comprehensive portfolio of powerful mobilized features, but has also made it easy for both administrators and field workers to access and use these features.”

Astea’s Alliance Mobile Edge is intuitively designed to allow technicians to focus on their job—not on the technology that supports it.

TechnologyOn-line or off-line, it manages

data storage and synchronization effortlessly.

USER-FRIENDLY DESIGN

FACTOR 2

100+ MULTIPLE NUMEROUS

GOOGLE-INSPIREDDesign

“Google-like” user interface fosters easy adoption and fast,

on-the-job learning.

‘WORKS EVERYWHERE’ 360° VIEWSfor Customers

Customers can access a custom-branded, easy-to-use

self-service portal to track techs, create service orders, view

quotes, and more.

Modular Mobile SettingsAstea’s Mobile Options Editor

allows administrators to turn these settings on or off according to

need—no coding required.

Integration OptionsAstea has cultivated alliances with many top systems integrators so customers have choice in their

implementation partner.

• Form factors

• Operating systems

• Delivery systems

ASTEA’S WINNING FORMULA

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Frost & Sullivan’s 2016 Mobile Enterprise Applications Survey found that 26% of North American businesses are either delaying or completely rejecting the implementation of MWM solutions, with cost concerns cited as a key purchase barrier.

Frost & Sullivan found Astea’s Mobile Edge to be a competitive value with proven ROI by giving customers an optimal solution to address both their unique needs and unique constraints.

ChoiceCustomers can also choose from

subscription- or license-based pricing options with monthly or

annual payment schedules.

Price/Value Performance

FACTOR 3

DELIVERYChoice

Astea offers its solution as either an on-premises or hosted basis for customers that want to avoid

capital expenditures.

PRICING ROIProof

Astea’s solutions are proving their bottom-line impact for our 185,000+ active users

across the globe every day.

Partner with the Leader in Mobile Workforce ManagementAre you ready to see how Astea’s Alliance Mobile Edge can help you step up your field service game and achieve victories in customer satisfaction?

Visit astea.com/newmobileedge or call 800.878.4657 to get started. www.astea.com

Frost & Sullivan forecasts healthy growth for the mobile workforce management market in North America over the next 5 years. MWM vendors that will emerge as best-in-class will help service organizations move beyond reactive break/fix models to meet increasing connected customer demands.

Innovation

FACTOR 4

+ +ENABLED BY

Internet of Things (IoT)As demonstrated in its recent

partnership with IoT platform provider Cumulocity, creating a plug-and-play

connector, and with Microsoft Azure to offer an IoT platform designed for enterprise service organizations.

CONNECTEDto Customers

Astea realizes the high expectations of service customers today, and offers a self-service portal where

they can track tech locations, view orders, request quotes, and more.

CREATING NEXT-GENApplications Today

To help customers overcome an aging workforce, Astea offers an augmented

reality (AR) service that can be launched directly from its mobility solution. What’s

next? Knowledge management, new wearables, remote maintenance, and AI

applications are on Astea’s roadmap.

When we deliver Customer Value, we all win.This has always been Astea’s mantra, and we are proud to have this commitment recognized by Frost & Sullivan with the 2017 Customer Value Leadership Award for Mobile Workforce Management.

You can download the full Frost & Sullivan Best PracticesAward report here.

ASTEA’S WINNING FORMULAFrost & Sullivan recognized Astea’s commitment to continual innovation in the area of mobility, not only to improve its solution capabilities, but toalso give customers new revenue stream opportunities of their own.