association of collegiate business schools and programs ... · 3 table d‐1: table d‐2: total...

Association of Collegiate Business Schools and Programs (ACBSP)

Associate Degree Commission Accredited Institutions

Quality Assurance (QA) Report: 2006‐2007 & 2007‐2008 Institution: Doña Ana Community College

Year Accreditation Reaffirmed: 2007

Accredited Programs: Business Occupations

Business Office Technology Computer & Information Technology Health Information Technology Hospitality Services Paralegal Studies Pre‐Business

Person completing report: Kim Allan Seifert, Department Chair ‐ Business & Marketing Phone: (575) 527‐7518 E‐mail address: [email protected]

ACBSP Champion name: Dr. John Walker

ACBSP Co‐Champion name: N/A

2

A. Faculty Qualifications: See Table VI

B. Curriculum: 1. No accredited programs within the Business & Information Systems division were substantially revised during the Quality

Assurance Report time frame of 2007‐2008.

2. No new degree programs have been developed during the Quality Assurance Report time frame of 2007‐2008.

3. No accredited programs have been terminated since the last report.

C. Organization: 1. Administrative personnel changes since last report:

A. Business & Information Systems Division Dean: Ms. Lydia Bagwell

B. Vice President for Academic Affairs (Campus Academic Officer): Dr. Anna Chieffo, Ed.D.

2. Classes have been organized in order that students may earn the Pre‐Business Associate Degree by taking courses offered

at the Gadsden and Santa Teresa campuses.

D. Reaffirmation of Accreditation ‐ Note to be addressed: 1. Note on Standard 5.3 Faculty Composition variance:

In recalculating the DACC instructors’ qualifications, the ACBSP site evaluation team noted 11.13% exceptions to the

instructor qualifications requirements. The Board of Commissioners requested that the remediation process be noted in

the next Quality Assurance report. The following response is offered:

3

Table D‐1:

Table D‐2:

Total Number of Credits Taught 2006‐2007 & 2007‐2008

Semester Enrollment Summer II 2006 53.54 Fall 2006 644.42 Spring 2007 604.73 Summer I 2007 54.68 Summer II 2007 57.87 Fall 2007 649.14 Spring 2008 607.39 Summer I 2008 54.19

Total Credits Taught 2725.96

List of Instructors on Exception List from 2005‐2006 Self‐Review Who Taught During QA Assurance Survey Period (2006‐2007 & 2007‐2008)

Instructor Degree # of Credits Taught Exception Bacon, Janet Associates 3 Yes Carter, John Bachelors 18 Yes Doyle, Robert Associates 14 Yes Fahrenkrog, Don Bachelors 14 Yes Marrujo, Jaime Bachelors 12 Yes Perez, Hilda Associates 12 Received BBA Spring 2008 Philhower, Douglas Associates 15 Yes

Total Credits Taught by Instructors 88

4

Table D‐3:

List of New Instructors Who Might Be Considered as Exceptions to Qualifications

2006‐2007 & 2007‐2008 Instructor Degree # of Credits Taught Exception Balls, Robert (SP08) Masters *9 No De Los Santos, Andrea (FA07) Masters 12 Possible Exception Ferreira, Beatriz (S107) Doctorate *6 No Fischbach, Sarah (SP08) Masters *18 No Guibert, Celine (FA06) Masters *24 No Hardy, Della (FA07) Bachelors 6 Yes Hereford, Angela (SP08) Masters 12 Possible Exception Huff, Fred (FA06) Bachelors 60 Possible Exception Keeney, Joan (FA06) Masters 33 Possible Exception Mansouri‐Rad, Parand (FA07) Masters 3 Possible Exception McKay, Marcus (SP08) Bachelors 3 Possible Exception Medrano, Lydia (FA06) Bachelors 3 Possible Exception Meyer, Marilyn (FA06) Masters 15 Possible Exception Nicholas, Janice (SP08) Associates 3 Yes Pfeiffer, Heather (FA07) Doctorate *6 No Reinshuttle, Olivia (SP07) Masters *6 No Trego, Charles (SP08) Bachelors 3 Possible Exception Truitt, Robert (SP07) Masters 14 Possible Exception Velazquez, Brenda (FA06) Bachelors 6 Possible Exception Weiss, Samuel (SP07) Masters *24 No

Total Exception Credits Taught by New Instructors 173 Total Exception Credits (including credits from Table D‐2) 261 Total Credits Taught 2725.96 Exception Percentage 9.57% *Credits not included in total exception credits taught by new instructors.

5

E. Program Outcomes 1. Graduation Rates by Program

Table E‐1

Graduation Rates by Program

2007‐2008 2006‐2007 2005‐2006 2004‐2005 Program Majors Graduates FTE Majors Graduates FTE Majors Graduates FTE Majors Graduates FTE Business Occupations 246 28 278 244 33 271 283 39 289 250 14 297 Business Office Technology 226 62 290 238 26 297 239 50 315 255 27 313Computer & Information Technology 205 21 656 222 22 620 262 30 604 289 39 552*Health Information Technology 0 1 0 New Program New Program New Program Hospitality Services 97 6 83 89 7 67 80 11 59 87 2 53 Paralegal Studies 74 5 36 70 9 40 70 7 40 86 9 43 Pre‐Business 303 25 161 252 9 159 156 9 142 73 1 89*Included in Business Office Technology Program

6

Graph E‐1:

0

50

100

150

200

250

300

350

Business Occupations

Business Office Tech

Computer & Info Tech

Health Info Tech Hospitality Svcs Para Legal Studies

Pre-Business

Declared Majors

07-08

06-07

05-06

04-05

7

Graph E‐2:

0

10

20

30

40

50

60

70




Health Info Tech Hospitality Svcs Para Legal Studies Pre‐Business

Graduates

07‐08

06‐07

05‐06

04‐05

8

Graph E‐3

0

100

200

300

400

500

600

700




Health Info Tech Hospitality Svcs Para Legal Svcs Pre‐Business

Full‐Time Equivalent (FTE)

07‐08

06‐07

05‐06

04‐05

9

2. Student Learning Outcomes by Program

A. Business Occupations

1. Demonstrate professionalism in the work environment.

2. Demonstrate the importance of communication in achieving superior results in organizations.

3. Apply a critical thinking /problem solving process for making a viable choice among a variety of options.

4. Apply basic management theories to the supervisory/management functions.

5. Recognize the basic functions of business financial operations.

6. Describe the interrelationship of resources in business operations.

7. Utilize appropriate information technology.

8. Demonstrate a knowledge of business functions, organization and structure.

9. Demonstrate application of ethical standards in a socially responsible manner.

10. Summarize the legal rights and responsibilities of businesses as they pertain to business functions.

11. Describe the role marketing plays in business success.

B. Business Office Technology

1. Demonstrate effective written business communication skills.

2. Demonstrate ability to develop and deliver an oral presentation.

3. Demonstrate ability to work in a team‐based environment.

4. Demonstrate application of business ethics.

5. Demonstrate competence using business office technology (copy machine, fax machine, 10‐key calculator).

6. Demonstrate electronic communication skills (internet and email).

7. Demonstrate proficiency in using software application (MS Word, Excel, PowerPoint).

8. Demonstrate proficiency in keyboarding.

9. Demonstrate time management and organizational skills.


10

11. Demonstrate problem‐solving skills.

12. Demonstrate decision‐making skills.

13. Demonstrate behavior appropriate for an office environment

C. Computer & Information Technology


2. Demonstrate professional demeanor.

3. Demonstrate ability to negotiate.

4. Demonstrate collaborative problem‐solving skills.

5. Differentiate individual computer components within an integrated system.

6. Categorize current data information systems technology.

7. Demonstrate individualized problem solving skills.

8. Analyze information technologies.

9. Recommend solutions to improve system performance.

10. Develop integrated information system solutions.

11. Apply information technology to support workplace performance.

12. Demonstrate application of social responsibility and ethical standards.

13. Demonstrate ability to direct continuous professional self‐development.

14. Demonstrate ability to write well‐crafted programs in at least one language.

15. Evaluate networking environments.

16. Identify technology based business models.

11

D. Health Information Technology


2. Demonstrate ability to develop and deliver an oral presentation.

3. Demonstrate ability to work in a team‐based environment.

4. Demonstrate application of business ethics.

5. Demonstrate competence using business office technology (copy machine, fax machine, 10‐key calculator).

6. Demonstrate electronic communication skills (internet and email).

7. Demonstrate proficiency in using software application (MS Word, Excel, PowerPoint).

8. Demonstrate proficiency in keyboarding.


10. Demonstrate problem‐solving skills.

11. Demonstrate decision‐making skills.

12. Demonstrate behavior appropriate for an office environment.

E. Hospitality Services

1. Relate management responsibilities for the achievement of financial viability of the organization.

2. Practice appropriate communication skills in operational and human resource management.

3. Evaluate the quality of hospitality operations by applying quality control principles.

4. Discuss the importance of preventing food borne illness in hospitality operations.

5. Apply the appropriate management/supervisory techniques to operational situations.

6. Forecast and budget supplies and labor.

7. Demonstrate methods for making quality managerial decisions.

8. Evaluate the effectiveness of a budget when compared to actual business performance.

9. Develop standardized processes and procedures.

10. Demonstrate the use of marketing concepts in planning and operational processes.

12

F. Paralegal Studies

1. Write case briefs.

2. Present case briefs.

3. Write legal memoranda.

4. Conduct interviews and depositions.

5. Determine what areas are involved in a fact situation.

6. Formulate a legal research strategy.

7. Summarize court opinions.

8. Utilize computer assisted legal research methods.

9. Apply professional demeanor suitable for working in a law office.

10. Apply ethical rules to different situations.

G. Pre‐Business

1. Demonstrate professionalism in the work environment.

2. Demonstrate the importance of communication in achieving superior results in organizations.

3. Apply a critical thinking/problem solving process for making a viable choice among a variety of options.

4. Apply basic management theories to the supervisory/management functions.

5. Recognize the basic functions of business financial operations.

6. Describe the interrelationship of resources in business operations.

7. Utilize appropriate information technology.

8. Demonstrate a knowledge of business functions, organization and structure.

9. Demonstrate application of ethical standards in a socially responsible manner.

10. Summarize the legal rights and responsibilities of businesses as they pertain to business functions.

11. Describe the role marketing plays in business success.

13

Table I Student Learning Results (Required for each accredited program) Performance Indicator Definition

1. Student Learning Results (Required for each accredited program)

A student learning outcome is one that measures a specific competency attainment. Examples of a direct assessment (evidence) of student learning attainment that might be used include: capstone performance, third‐party examination, faculty‐designed examination, professional performance, licensure examination). To help students succeed, community colleges must both assess skills and remediate deficiencies before students take more than 25 percent of the credits in business programs. Add these to the description of the measurement instrument in column two: Formative – An assessment conducted during the student’s education. Summative – An assessment conducted at the end of the student’s education. Internal – An assessment instrument that was developed within the business unit. External – An assessment instrument that was developed outside the business unit. Comparative – Compare results between classes, between online and on ground classes, Between professors, between programs, between campuses, or compare to external results such as results from the U.S. Department of Education Research and Statistics, or results from a vendor providing comparable data.

14

Analysis of Results Performance Measure

(Competency)

Description of Measurement Instrument to include: Formative,

summative, internal, external, or comparative.

Areas of Success Analysis and Action Taken

Results of Action Taken (occurs in

the following year)

Insert Graph of Resulting Trends for 3‐5 Years

(please graph all available data up to five years)

Business Occupations:

Capstone course Average class score equal to or greater than 70% on Simulation Exercise

CapSim program used to replicate business decisions undertaken in the marketplace; internal, summative.

Average class score was 78%

Scores were low in the business planning area. Add a business planning exercise to entrepreneurship class.

Initial year of using the measurement tool

2008 only data available

Program objective assessment – # 11 role of marketing

Exams, student projects, marketing plan; summative, internal

Overall average was 89% compliance with objective

One exam question was examined to determine student understanding

One year assessment only

2007

Program objective assessment ‐ # 2 importance of communication

Examination questions; summative, internal

Overall avg. for 3 courses was 76.4%

Role playing was added to curriculum


2008

15

Hospitality Services: Program objective assessment ‐ #8 budget effectiveness

Summative, internal examination questions

89.75% of students were in compliance with objective

Students comprehend basic budget comparisons


2007

Program objective assessment ‐ # 5 application of mgt. techniques

Nat’l Restaurant Assn. Ed. Foundation exam Summative, external

Over four courses with different exams, avg of 59.75% pass rate

Wide variation in scores – 29% ‐ 93%... more emphasis on NRA material will be undertaken in courses

Follow up with use of NRA workbooks in each appropriate course

2008

Business Office Technology:

Assessment of skills improvement for English language structure, syntax and composition of business related communication

Internal Summative Business English structure and usage Pre/Post test

Average over 4 years of a 9.5% increase in skill levels evidenced by post test

Students in the Basic Business English courses are improving their skills as a result of the course

Continue to seek improvements in the delivery of materials

2004 – 2007

Computer & Information Technology:

Differentiation of individual computer components within an integrated system

Internal, summative‐ physical examination of computer system to identify components

Only 60%+ of students identified components accurately

Inadequate number of students meet basic standards (70%) of acceptable practice

Increased review for students who have not completed PC Maintenance courses within prior 2 years

2008

16

Table I‐A

0

10

20

30

40

50

60

70

80

90

2004 2005 2006 2007

Business English Improvement

Pre Test Average

Post Test Average

Score Increase Avg.

17

Table II Student and Stakeholder‐Focused Results 2. Student‐ and Stakeholder‐Focused Results Student‐ and stakeholder‐focused results examine how well your organization satisfies

students and stakeholders key needs and expectations. Key indicators may include: satisfaction and dissatisfaction of current and past students and key stakeholders, perceived value, loyalty, persistence, or other aspects of relationship building, end of course surveys, alumni surveys, Internship feedback, etc. Each academic unit must demonstrate linkages to business practitioners and organizations, which are current and significant, including an advisory board. Periodic surveys should be made of graduates, transfer institutions, and/or employers of graduates to obtain data on the success of business programs in preparing students to compete successfully for entry‐level positions.

18


(Competency)

Description of Measurement Instrument



the following year)



Active and Collaborative Learning

Community College Survey of Student Engagement

Students rate DACC higher than institutional peers

Continue active learning techniques in the classroom

Monitor See charts below

Student Effort Students indicate that efforts required for success are higher than peer

Maintain course components

Monitor for continued success

Academic Challenge

CCSSE Students report that courses are academically challenging

Maintain the rigor found in courses

Continue to follow up on rigor

Support for Learners

CCSSE Students report that they receive support from faculty members

Congratulate faculty on their involvement with their students

Continue to encourage faculty involvement

T Table II‐A

44

46

48

50

52

54

56

58

DACC

Peer Grp

2007

DACC Peer G

2006

Grp DACC

200

CCSS

19

Peer Grp DA

05

SE Resul

ACC Peer Grp

2004

lts

Active a

Student

Academ

Support

and Collaborative

t Effort

mic Challenge

t for Learners

e Learning

20

Table III Budgetary, Financial, and Market Results 3. Budgetary, Financial, and Market Performance Results

Budgetary, financial, and market performance results examine (1) management and use of financial resources and (2) market challenges and opportunities. Adequate financial resources are vital to ensuring an outstanding faculty and teaching environment. The resources budgeted for and allocated to business units should be adequate to fund the necessary technology and training to allow students to develop the requisite competencies for business environments. Key indicators may include: expenditures per business student, business program expenditures as a percentage of budget, annual business unit budget increases or decreases, enrollment increase or decrease of business students, transfer in or out of business students, student credit hour production, or comparative data.


(Competency)




the following year)



Adequate funds to operate departments effectively

Department Budget Documents

Annual budgets adequate for routine departmental operations

Formal Program Review and Improvement Process annual reviews met

Continue to work with Division leadership and Administration to maintain adequate funding

See below for historical budget information

21

Table III‐A

Table IV Faculty‐ and Staff‐Focused Results 4. Faculty and Staff Focused Results Faculty and staff‐focused results examine how well the organization creates

and maintains a positive, productive, learning‐centered work environment for business faculty and staff. Key indicators may include: satisfaction or dissatisfaction of faculty and staff, positive, productive, and learning‐centered environment, safety, absenteeism turnover, or complaints.

-

100,000

200,000

300,000

400,000

500,000

600,000

700,000

800,000

900,000

1,000,000

Business Office Tech Computer Tech Hospitality Legal Science Business Occupations

Annual Budgets

2004

2005

2006

2007

22


(Competency)



Results of Action Taken (occurs in the following year)



Business Occupation Student evaluation of faculty

Comparison of departmental average student evaluation scores with DACC averages

Overall scores exceed College wide average

Program continues to excel at educating our students

Continue to follow best practices of division

See Below

Business Office Technology Student evaluation of faculty





Computer and Info Tech Student evaluation of faculty





Hospitality Student evaluation of faculty





Paralegal Student evaluation of faculty





23

Table IV‐A

Instrument changed in Spring 2008 from a 5 point to 4 point scale

0.00

1.00

2.00

3.00

4.00

5.00

6.00

PROG COLL PROG COLL PROG COLL PROG COLL PROG COLL PROG COLL

SPO6 FA06 SP07 FA07 SP08 FA08

Student Evaluations of Programs

BMGT

BOT

CIT

HOST

GENACAD

24

Table V Organizational Performance Results 5. Organizational Effectiveness Results Organizational effectiveness results examine attainment of organizational goals. Each

business unit must have a systematic reporting mechanism for each business program that charts enrollment patterns, student retention, student academic success, and other characteristics reflecting students' performance. Key indicators may include: improvement in safety, hiring equity, increased use of web‐based technologies, use of facilities by community organizations, contributions to the community, or partnerships, graduation and retention rates by program, and what you report to governing boards and administrative units.


(Competency)




the following year)



Online delivery of courses

Percentage of courses offered by B&I division compared to DACC

Consistently over the past 4 years, the B&I Division has led the college in number of online courses offered

Continue to offer online courses in all departments and programs

Work toward offering online all required courses for all majors and programs in division

See below

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Table V‐A

0

20

40

60

80

100

120

140

160

180

200

2007 2006 2005 2004

Online Sections Offered

Business & Information Sytems Division

DACC other divisions

26

TABLE VI NEW FULL‐TIME AND PART‐TIME FACULTY QUALIFICATIONS

NAME (List alphabetically by Last Name)

MAJOR TEACHING FIELD

COURSES TAUGHT (List the Courses Taught During the Reporting Period, Do Not Duplicate Listing)

LIST ALL EARNED DEGREES (State Degree as Documented on Transcript, Must Include Major Field)

DOCUMENT OTHER PROFESSIONAL CERTIFICATION CRITERIA ‐ 18 Graduate Cr. Hrs in Field ‐ Two Years Work Experience ‐ Teaching Excellence ‐ Publications ‐ Professional Certifications

ACBSP QUALIFICATIONS 1. Master 2. Doctorate 3. Professional 4. Exception

Balls, Robert (SP08)

Business Office Technology

ACCT 251 ‐ Management Accounting (6 crs) ACCT 252 ‐ Financial Accounting (3 crs)

Masters of Managerial Accounting 1

De Los Santos, Andrea (FA07)

Computer Information Technology

C S 110 ‐ Computer Literacy (6 crs) OECS 105 ‐ Intro to Microcomputer Technology (6 crs)

Masters of Elementary Education Bachelors of Business Administration Minor of Business Computer Systems and Leadership Management

8 years of experience as a computer specialist and head grader in the computer science lab at NMSU 1

27

Ferreira, Beatriz (S107)


OEBU 231 ‐ Legal Issues in Business (6 crs) Juris Doctorate 2

Fischbach, Sarah (SP08)


BUSA 111 ‐ Business in a Global Society (6 crs) MGT 201G ‐ Intro to Management (3 crs) OEBU 110 ‐ Intro to Business (6 crs) OEBU 205 ‐ Customer Service Practices/Techniques (3 crs)

Masters of Business Administration Bachelors of Business Administration Minor in Marketing 1

Guibert, Celine (FA06)


BCIS 110 ‐ Intro to Computerized Information Systems (3 crs) C S 110 ‐ Computer Literacy (18 crs) OECS 105 ‐ Intro to Micromputer Technology (3 crs)

Masters of Science in Computer Science Bachelors of Computer Science 1

Hardy, Della (FA07)


OECS 105 ‐ Intro to Microcomputer Technology (6 crs)

Bachelor of Applied Studies ‐ Emphasis in Computer Science Associate of Applied Science ‐ Major in Computer Technology

Over 7 years of working knowledge in Linux Programming, C Programming Language, Microsoft Suite 2003 & 2007, and XP operating Systems 3

28

Hereford, Angela (SP08)

Hospitality Services

OEHS 218 ‐ Advanced Baking Techniques (3 crs) OEHS 255 ‐ Special Topics (9 crs) Beginning Cake Decorating Advanced Cake Decorating Chocolate Works

Masters of Fine Arts Bachelors of Fine Arts

Head Chocolatier from 2005 to present Freelance experience in Cake Decorating and Design, Wedding Cake Construction, Candy Making 3

Huff, Fred (FA06)


C S 110 ‐ Computer Literacy (27 crs) OECS 105 ‐ Intro to Microcomputer Technology (24) OECS 185 ‐ PC Maintenance & Selection I (3 crs) OECS 207 ‐ Windows (3 crs) OECS 232 ‐ Implementing & Supporting Networks I (3 crs)

Bachelors of Geological Sciences Associates of Applied Studies ‐ Major in Computer Technology

MCSA, MCSE, MCP+I, MCP, Network Plus, A Plus; 8 years as owner/operator of computer consulting firm 3

Keeney, Joan (FA06)


MGT 201 ‐ Intro to Management (3 crs) OEBU 201 ‐ Work Readiness & Preparation (21 crs) OEBU 282 ‐ Intro to International Business Management (3 crs) OEBU 287 ‐ Intro to Export/Import (6 crs)

Masters of Science ‐ Emphasis in Environmental Engineering Bachelor of Arts ‐ Emphasis in Biology

8 years of extensive experience in management, logistics, and manufacturing 4

29

Mansouri‐Rad, Parand (FA07)


OECS 105 ‐ Intro to Microcomputer technology (3 crs)

Masters of Industrial Engineering 1

McKay, Marcus (SP08)


OEBU 225 ‐ Intro to Commercial Lending (3 crs)

Bachelors of Business Administration Major in Finance

Over 20 years of banking experience 4

Medrano, Lydia (FA06)


OECS 105 ‐ Intro to Microcomputer technology (3 crs)

Bachelors of Accountancy Associate of Business Office Technology

Computerized Accounting Specialist ‐ Business Skills Institute 4

Meyer, Marilyn (FA06)


BOT 106 ‐ Business Mathematics (15 crs)

Masters of Science Emphasis in Business Education Bachelors of Education Emphasis in Business Education

Over 40 years as an accounting/business instructor 1

Nicholas, Janice (SP08)

Hospitality Services

OEHS 255 ‐ Special Topics (3 crs)

Associate of Occupational Science

Certified Tour & Travel Professional; 20 years of Sales/Management experience in the Tourism/Hospitality Industries 4

Pfeiffer, Heather (FA07)


C S 110 ‐ Computer Literacy (3 crs) OECS 250 ‐ Computer Systems Analysis I (3 crs)

Doctorate of Philosophy in Computer Science Masters of Science Emphasis in Computer Science 2

30

Reinshuttle, Olivia (SP07)


BUSA 111 ‐ Business in a Global Society (6 crs)

Masters of Business Administration Emphasis in Global Management Bachelors of Science Emphasis in Business Marketing 1

Trego, Charles (SP08)


OEBU 261 ‐ Real Estate Appraisal (3 crs)

Bachelors of Arts and Sciences Emphasis in English and Economics

Over 23 years as a professional fee appraiser; owner of Trego Real Estate Appraisals 3

Truitt, Robert (SP07)


C S 110 ‐ Computer Literacy (9 crs) OECS 101 ‐ Computer Basics (2 cr) OECS 215 ‐ Spreadsheet Applications (3 crs)

Masters of Education in Secondary Education

Certified in CISCO NETACADS I, II, III, and IV; 19 years in consulting of computer systems, networks, computer soft/hardware, and maintenance/repair. 3

Velazquez, Brenda (FA06)


BOT 101 ‐ Keyboarding Basics (3 crs) BOT 105 ‐ Business English I (3 crs)

Bachelors of Business Administration Associate of Business Office Technology 4

31

Weiss, Samuel (SP07)


BUSA 111 ‐ Business in a Global Society (3 crs) OEBU 110 ‐ Intro to Business (3 crs) OEBU 140 ‐ Principles of Supervision I (3 crs) OEBU 210 ‐ Marketing (9 crs) OEBU 240 ‐ Human Relations (6 crs)

Masters of Public Administration Emphasis in Administrative Organization and Management 1