assholes - assets.en.oreilly.comassets.en.oreilly.com/1/event/80/assholes are... · what is an...
TRANSCRIPT
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Assholesare
killingyourproject
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Community is critical
Reputation
Contributors
Results
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Your ability to get results depends on your community.
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What makes a great community?
Assholes The best
Most of us
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Proving the problem: Gentoo
Ubuntu launches
Ohloh
Proto-assholes start receiving complaints
Assholes removed
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Proving the problem: Glibc
Ohloh
Drepper leavesMove to Git
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What isn't an asshole?
Conflict is good
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What is an asshole?
Look for patterns
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Assholes who look noble on the surface
● Cookie licking● Manipulative behaviors for “community good”● Backchannelers
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What is an asshole? Two tests
1. After talking to the asshole, does the target feel oppressed, humiliated, de-energized, or belittled?
2. Does the asshole target those less powerful?
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How many good interactions does it take to cancel out one bad one?
Sutton
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Sutton
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Sutton
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Sutton
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Sutton
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Nuancing Impact
● Assholes don’t vex equally● Serious impact on community diversity leads to
further degradation of community health
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Fight
Flickr: undergroundbastard
Men tend to
Pearson & Porath
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Flight
Flickr: noeluap
Women tend toward
Pearson & Porath
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Problems assholes cause to targets
● 48% decreased their effort● 47% worked less time● 38% dropped their quality● 66% declined in performance● 80% lost time worrying● 63% lost time avoiding● 78% became less committed
● 25% quit; 20% of witnesses quit!Sutton
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Cascading effects amplify the problem
Flickr: wsdot
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Problems assholes cause to projects
● Reduced innovation & creativity● Reduced cooperation & cohesion● Cost of targets' retribution toward project● Impaired cooperation from external projects &
people
● Impaired ability to attract the best & brightest
● Recruiting more assholesSutton
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TCA: Total Cost of Asshole
Team lead
Developer relations team
Project leadership
Recruiting & training new developers
Targets & witnesses__________________Total Cost of Asshole
+
+
+
+
Sutton
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An asshole is incompetent
Flickr: escapo
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Dealing with Assholes
a.k.a. How to Steel
Your Spine
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How do you fix it? Flickr: trp0
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Flickr: kalandrakas
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Flickr: hashir
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Flickr: shannonmary
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How do you prevent it?
Flickr: redefyne
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Flickr: koenvereeken
Be quantitative
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Flickr: soldiersmediacenter
Keep your standards high
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Flickr: mount_otz
Provide expectations
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Want to learn more?Read these
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In the long run, dealing with assholes
is never worth it.