Asset Management

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If walls could talk

People will always be the public sector’s greatest

asset. But with growing demand and year-on-

year funding cuts, property and its effective

management has become increasingly important

to the successful delivery of public services.

With expertise and planning, property has the

potential to reduce costs, generate revenue and

release value for re-investment in service delivery.

The way a building is managed, therefore, speaks

volumes about the efficiency, performance and

reputation of the organisation that owns it.

If walls could talk, what would your property

assets say about your organisation? Work with us

and you’ll be sure to hear all the right things.

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Policy & Strategy

Estate Management,

Planning & Valuation

Building Design &

Construction

Building Maintenance & Statutory Compliance

Sustainability & Energy Efficiency

Property Information & Portfolio

Metrics

Bespoke Asset

Management

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We understand that each customer will have different needs and we pride ourselves on our ability to listen and deliver the right outcomes at the right cost.

NPS has unrivalled experience in providing a wide range of property solutions to public sector organisations across the country, supporting them to realise the true potential of their property portfolio.

Our highly qualified Asset Management team can provide a range of specialist services and support to make sure your organisation is making the most efficient use of its assets, driving forward programmes of rationalisation and moving towards lean and environmentally sustainable estates.

Working closely with you at every stage of the process, we make sure the package we create responds to the specific needs of your business. This could range from a stand-alone service, to a full asset management strategy.

Whatever solution we deliver for your organisation, our focus is always on achieving the best balance of time and cost – without compromising on quality.

Realising potential

‘Improved property management leads to a trinity of benefits: lower costs, lower carbon emissions and better services’Foreword to Leaner & Greener: Delivering Effective Estate Management

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With the public sector facing so many challenges to the way it is organised and funded, having a clear view of the way forward is essential. In most cases, this involves significant property change to meet demanding operational and financial strategies.

When managed well, property change can be a catalyst to successful organisational change. This is reflected through recent guidance, such as Leaner and Greener, by the Westminster Sustainable Business Forum, which promotes asset management as a critical tool for delivering value and service transformation.

Only when you have the right strategy in place can you can be sure that your asset use is supporting you to deliver that change. We offer a number of strategy-based solutions designed to support your business – now and in the future.

They include:■ Corporate, service or area-based asset strategies■ Office and commercial portfolio strategies■ Policy development (such as community asset transfer)

■ ‘Health checks’ on policy and practice ■ Property reviews and portfolio rationalisation■ Audits of organisational capacity and expertise

Buying power – procurement

NPS has the expertise and experience to provide industry-accredited procurement services, in line with European, UK and international regulations.

We can help to transform your asset management aspirations into reality by providing:■ Bespoke solutions including procurement, contract

and tenders analysis■ Guidance training and management on best

practice and procurement process■ Advice on fair trade, ethical procurement,

equality and sustainability

The way ahead – policy and strategy

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We also have our own commercial property agency which markets properties for sale or to let. Our in-depth market knowledge, coupled with expertise in marketing and scheme preparation through the planning process, means we can maximise the value of your property.

We can help you effectively plan your property portfolio by:

■ Disposing of surplus assets to free resources for new investments■ Strategically promoting land through the development process■ Acquiring property to complement the service requirements of

your investment or operational portfolio■ Transferring ownership to secure better value and to manage risk■ Identifying capital or severance gain on hidden assets

To enable you to make informed decisions on your development options throughout the planning process, we can provide site assessment reports and planning appraisals to identify development potential.

Market force – property agency

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Our estate management services cover a range of day-to-day operational activities which can change the scale and nature of your property portfolio to support your organisation’s objectives. Our services include:

■ Investment review and re-engineering ■ Managing and marketing properties for sale or to-let■ Commercial property lettings and day-to-day management■ Property appraisal and valuations■ Asset valuations in accordance with industry-leading reporting

standards■ Acquiring, renewing or negotiating leases ■ Planning consultancy

We can also help you align your leasehold property portfolio to your service and investment objectives. We do this through selective leasehold acquisitions, disposals or terminations, making sure you’re left with the right properties in the right places – and within a budget that meets your lease obligations.

Depending on your needs, NPS offers either a comprehensive portfolio management service or advice on discrete projects.

Here and now – estate management, planning and valuation

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The quality of a building’s design can have a big impact on both its use and the wider economic wellbeing of an area. The interior design can enhance functionality and create a vibrant, welcoming space in which to work or play. At the same time, high quality, well designed buildings can attract people and new business, stimulating area regeneration and helping to create a sense of place.

Our services include:

■ Affordable, sustainable housing design, retro fit or new ■ Feasibility studies, option appraisal and cost estimates■ Whole life costing■ Preparation of tender documentation, including bills of quantities■ Detailed design and specification for new build, renovations or

complex adaptations■ Project management to ensure projects are delivered on time and

within budget

Our highly skilled and experienced design teams can work across a range of disciplines – mechanical, electrical, structural and quantity surveying – to create innovative solutions for your organisation.

Contracts are always carefully drawn up to safeguard your interests and projects are closely monitored, once on-site, to ensure quality standards are consistently high.

Wherever possible, sustainable features – such as renewable energy sources, grey water recycling and green/brown roofs – are incorporated into our designs, so we can help you to achieve the highest possible BREEAM (Building Research Establishment Environmental Assessment Method) score.

Creating spaces – building design and construction

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Using the latest GPS, laser and CAD techniques, we can provide property information to help inform decision-making on your property portfolio. Data is used to produce detailed plans or land surveys and assist with legal documentation, as well as disposal and design projects. Our archaeology team can provide desktop assessments or fieldwork studies.

Topographical and archaeological surveys

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Making sure your facilities are warm, safe, secure and in good condition is key to effective building operation. With budgets under increasing pressure, it’s important to prioritise your spend to areas of greatest need, so that buildings work effectively, day-to-day. At the same time, buildings need to be legally compliant, to mitigate organisational risk and ensure service continuity.

Building management relies on the technical expertise of building surveyors, engineers and estates surveyors to maximise the use of a property, so it attracts funding and supports service delivery. Our asset management service means managers can focus on clients, knowing that the building is fully functioning and safe to use.

Our services include:■ Measured building surveys and floor plan preparation■ Building condition surveys■ Repairs and maintenance advice■ Project management of responsive and planned maintenance■ Overall development of maintenance strategy■ Procurement and administration of maintenance term contracts

You can be sure that any projects we manage are carried out in line with the latest British Safety Standards and established Quality Management and Environmental Systems legislation. Our services include: identification and removal of asbestos, safeguarding relating to CRB (Criminal Records Bureau) legislation, management of CDM (Construction Design and Management) regulations and removal of waste.

In safe hands – building maintenance, facilities management and statutory compliance

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As the carbon footprint of businesses becomes more tightly regulated and monitored, it is increasingly important for organisations to ensure sustainability and energy efficiency is embedded in their portfolio management.

The number, type and location of buildings, as well as use of energy within buildings, can help to reduce your organisation’s carbon footprint and act as an exemplar for others to follow in your footsteps.

Our services include:■ Energy and carbon audits■ Energy and carbon reduction strategies■ Preparation of energy efficiency ‘Invest to Save’ plans■ Preparation of Energy Performance Certificates and Display

Energy Certificates■ Energy monitoring, reporting and bill management■ Sustainable procurement

Following the right footprint – sustainability and efficiency

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Portfolio ‘intelligence’ is critical to effective asset management. We understand that an organisation is only as good as its ability to store, manage and analyse that information. A sound understanding of your properties’ individual and collective performance allows problems to be identified and, most importantly, resolved.

Our services include:■ Data audit to assess data availability against data need■ Development of overall property information strategy■ Data management services (including web-based

property systems)

■ Occupancy audits and space utilisation studies■ Analysis of individual property performance■ Performance measurement of property portfolio

Accurate and up-to-date property data, accessed through our ‘Concerto’ electronic database, provides the foundation for all other property services. Using secure web access, we can provide you with a full audit database service.

Intelligent thinking – property information and portfolio metrics

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We understand that no one organisation is the same, which is why we offer a bespoke package of asset management services, selected and adapted to meet your specific business needs.

Life is simpler when you put your property affairs in our hands. Behind every NPS person you meet, there is a team of over 1000 diverse property specialists, reflecting our growth rate of 30% year on year, for six years.

Our key focus is to help you make the most of your property assets by aligning your business and property strategies, so that your portfolio works to support your corporate goals and objectives.

Thanks to our position as a national property consultancy with offices across the UK, and with teams of people who are passionate about what they do, we’re perfectly placed to make sure your portfolio is realising its full potential.

Mike Britch, Managing Director, NPS Group

NPS Group, Lancaster House, 16 Central AvenueSt Andrews Business Park, Norwich, Norfolk, NR7 0HRTelephone 01603 706000www.nps.co.uk Business Development, North Telephone: 01977 628430 Business Development, SouthTelephone: 01392 351105

Solutions designed with you in mind

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www.nps.co.uk This is printed on paper sourced from sustainably managed forests and can be recycled.