asr station reports supervisor

Module: Agent Sales Report - Station Reports, Supervisor Entries

By the end of the module, the participant will be able to make the correct entry to:

Objectives

Assign a Ticket Printer

Display the Station Summary Report

Display the Station Summary Report by date

Display the Station Summary Report by station number

Print the Station Summary Report

Close the Station Summary Report

Display the Station Manager Report

Display the Station Manager Report by date

Display the Station Manager Report by station number

Print the Station Manager Report

Duty code: 4, 5 or 7 EPR

Keyword: ATACSP, ASRREV

Keyword: CRTSST UAT

For additional information, refer to FOCUS. Reference

Check with the Sabre Reservations Help Desk to make sure all globals are set for the product.

Instructions

The Agent Sales Report module must be covered before this module. Prerequisite

Training Guide July 2005 Confidential and Proprietary Sabre Holdings Module: Agent Sales Report Station Reports, Supervisor entries 1

S t a t i o n S u m m a r y R e p o r t

Each ticketing or monetary related transaction (manual or automated) is recorded in the Agent Sales Report.

The Station Sales Report lists all sources of cash collected during the period of the report, in order to reconcile the cash deposit. The Station Sales Report also identifies the agents with an overage or shortage. Once the Station Summary Report is displayed, a secondary entry will list all sales for each of the stations agents with CLOSED Accounting Reports, and a list of agents with OPEN Accounting Reports.

A Supervisor can:

view other agents reports

view the Station Summary Report (if active in the carrier profile)

make updates to their own stations report

close the report

2 Module: Agent Sales Report Station Reports, Supervisor entries Confidential and Proprietary Sabre Holdings Training Guide July 2005

A g e n t S a l e s R e p o r t P r i n t e r D e s i g n a t i o n

It is not necessary to designate a ticket printer to display or to close the Station Reports. If a ticket printer is assigned, an Agent Sales Report will be opened if the user has DIENBR in their EPR.

W*2AC0923C55555555 Entry

W* Primary action code

2A Example print routine *

C0923C Example printer LNIATA

777777770 Example eight-digit Station number

*For ATB ticket stock, the print routine is 2A or 2D, for reservation ticketing, the print routine is 2M or 2T. Please verify the Ticket print routine to be used.

The response is: OK


S t a t i o n S u m m a r y R e p o r t

The Station Summary Report lists all sources of funds collected during the period of the report in order to reconcile the deposit. It also identifies agents with overages or shortages.

The EPR keywords ATACSP or ASRREV are required in order to view the Station Summary Report. These EPR keywords generally are held only by a Supervisor or Revenue Accounting agent.

If the Supervisor or Revenue Accounting agent has an Agent Sales Report open, the following entry displays the Station Summary Report for the agents current station and the current day:

WY*T Entry

WY Primary action code

* Indicator to display

T Indicator for Station Summary Report

The response is similar to the following example:


WY*T GRAND TOTAL STATION REPORT FOR 12APR04 STATION NAME:YUMTR STATUS: OPEN STATION NUMBER:91919191 -------------------------------------------------------------- TOTAL SALES FROM CLOSED AGENT REPORTS RFND NET FARE TOTAL AMOUNT USD CC-BA 0.00 0.00 6050.40 USD CK 0.00 0.00 1960.40 USD CA 0.00 0.00 1610.50 TOTAL USD 0.00 0.00 9621.30 TAXES USD AY 192.50 KY 25.00 SU 11.30 US 556.10 USD XA 3.10 XF 207.00 XY 7.00 ZP 291.40 TOTAL TAX - USD 1293.40 ADJUSTMENTS: ACCUMULATED OVERAGE/SHORTAGE REPORT:

Note that the Grand Total Station report contains the total sales, total refunds, and net amount by currency and by form of payment.


E n t r y O p t i o n s

The Station Summary Report can also be displayed using the date and station number keywords as follows:

WY*TSTA80990033 Station Summary by Station Number

WY*T Primary action code to display Station Summary report

Separator

STA Station number indicator

80990033 Example eight-digit station number

Note: If a ticket printer is not assigned, the station number is required

in order for the Station Summary Report to be displayed.

WY*TD09MAR05 Station Summary by Date WY*T Primary action code to display Station

Summary report

Separator

D Date indicator

09MAR05 Example past date (if year is omitted, current year is assumed)

Past date Station Summary data is available for thirteen months; a date range display is not an option with the Station Summary Report.


WY*TD26APRSTA8097344 Station Summary by Date / Station Number

Either option may be entered first.

WY*TP Print Station Summary

A hardcopy printer must be assigned in order to print a station summary.


S t a t i o n S t a t u s S u m m a r y

A display is available to view a summary status report for all stations, as well as their open and close times.

WY*TSTA00000000D26APR Entry

WY*T Primary action code to display Station Summary report

STA Separator and Station number indicator

00000000 Eight zeros, as a station number override

D Separator and Date indicator (optional, if no date indicated, defaults to stations opened on the current date)

09MAR05 Example past date (if year is omitted, current year is assumed)

This display requires the EPR keyword ATACSP or ASRREV.


STATION STATUS FOR 29MAR05 STATION CODE OP DT/TM ST CL DT/TM 98999853 MSPTR MAR29 0003 OP 98997201 RSTTQ MAR29 0003 OP 98995924 ELPTO MAR29 0003 OP 98995250 XTMTR MAR29 0003 CL MAR30 0003 98999494 BOMQB MAR29 0003 CL MAR30 0303 27390801 LHERE MAR29 0000 AC APR05 1800

OP DT/TM Date and time that the station was opened ST Status - OP = Open station

CL = Closed station AC = Automatically Closed station

CL DT/TM If the station is in Closed status, the date and time that the station was closed


If a station does not appear on this list, the station was not opened on the indicated date.


A g e n t L i s t f r o m S t a t i o n S u m m a r y R e p o r t

Once the Station Summary Report is displayed (WY*T), a supervisor may display a list of all sales for each of the stations agents. This list advises which agents have CLOSED Accounting Reports and which agents have OPEN Accounting Reports. Final amounts are only displayed for CLOSED agents; if no sales are present, the agent is not listed.

WY*AGT Entry

Note: There are no additional qualifiers permitted with this entry. Recall that the Station Summary Report must first be displayed before requesting the Agent List from the Station Summary Report.

Following is an example display of the Agent List from the Station Summary Report:

GRAND TOTAL STATION REPORT FOR 14JUN05 STATION NAME:MCOTR STATUS: OPEN STATION NUMBER:01718426 -------------------------------------------------------------- SEQ EMP NBR STATUS CASH/CHECK ITEMS CREDIT ITEMS 0001 0310340 CLOSED 679.38 7 0002 0310345 CLOSED 727.28 10 72.73 3 0003 0310367 CLOSED 458.92 4 813.03 11 0005 0310246 OPEN 0006 0310747 OPEN TOTAL 1865.58 21 885.76 14

Notice the display above shows a sequence number to the left of each employee number. This number is used to display the Sales Summary Report, Credit Card Report or Accounting Report for the agent.

The status of the agents accounting report is shown along with the total of all cash and check sales, total number of all cash and check documents issued by agent, as well as all credit card totals.

The accumulated total for the station is shown at the bottom.


Display Sales Summary Report from Agent Summary

To display an Agents Summary Report from the Agent List, the user must first display the Station Summary Report (WY*T), then the Agent List (WY*AGT). The entry can be used to display agent Accounting Reports that are either open or closed. An Agents Sales Summary Report can be requested from the Agent List display by using the following format:

WY*S1 Example entry


* Separator

S Indicator for sequence

1 Sequence number taken from the WY*AGT display

Specific agent detail is displayed. The response is similar to the following example:

WY*S1 AGNT:MCO1A1 CTY:MCO STA: 01718426 14JAN05/1445 SALES SUMMARY REPORT FOR 14JAN05 -------------------------------------------------------------- SEQ TKT NUMBER FOP FARE TAX TTL TIME 0001 PNR-GFAUAB TEST/A C09236 E2022120214433 CA 379.00 55.27 434.27 0246P 0002 PNR-CRRBCN TEST/B C09236 E2022120214434 CK 379.00 55.27 434.27 0247P 0003 PNR-GFJOME TEST/C C09236 E2022120214435 CC 379.00 55.27 434.27 0249P END OF REPORT


Display Credit Card Report from Agent Summary

An agents accounting report may be either open or closed when displaying their Credit Card data. Recall that the Station Summary Report and the Agent List must first be displayed before displaying the Credit Card Report.

WY*C2 Example entry


* Separator

C Indicator for Credit report



WY*C2 AGNT:INDHVW EMP:093248 CTY:IND STA:55485001 09MAR05/1209P CREDIT CARD SALES REPORT FOR 09MAR05 -------------------------------------------------------------- SEQ TKT NUMBER CARD NO TOTAL ST 0001 E3662143239399 TEST/PNR A3FD43 PNR-CFRJBN AX371409302548007 EXP:12/05 USD 305.80 0002 E3662143239400 TEST/PNR A3FD43 A PNR-CFRJBN BA4005550533440001 EXP:12/05 USD 309.00 CC SALES REPORT SUMMARY ISSUED VOID ITEMS 2 0 AMOUNT - AX USD 305.80 AMOUNT - BA USD 309.00 AMOUNT - ALL USD 614.80


Display Accounting Report from Agent Summary

Recall that the Station Summary Report and the Agent List must first be displayed before displaying the Agent Accounting Report. An agents accounting report may be in either Open or Closed status when displayed from the Agent Summary report.

WY*A0003 Example entry


* Separator

A Indicator for Accounting report



WY*A0001 AGNT:YTZ1A1 EMP:060432 CTY:YTZ STA: 01714865 28JAN05/0359P ACCOUNT SALES REPORT FOR 21JAN05 --------------------------------------------------------------- TOTAL SALES TOTAL 0 0 TOTAL --------------------*** CLOSED REPORT ***---------------------- TOTAL SALES TOTAL CAD CA 629.74 TOTAL CAD 629.74 REMARKS OVER CLOSED 1052/22JAN/YTZ91A


S t a t i o n S u m m a r y R e p o r t A d j u s t m e n t s

Station Summary Report Adjustments are used, for example, when flight attendants give money from liquor sales, etc., to a station manager. Adjustments are also done if the station has an overage or shortage that has not been reported.

The Supervisor can only update their own station report, or a report that corresponds to a location found in their EPR. Supervisors whose AAA equals CRC can update any station. The EPR keyword ATACSP is required in order to update a Station Summary report.

The Station Summary Report must be displayed in the AAA prior to making the cash adjustment entry. Only Open reports may be adjusted.

WY7TAFCACUUSDAMT20.00NSMITH/RONEMP123456R20.00 OVER IN CASH DRAWER

Example Cash Adjustment entry

WYTA Primary action code for Station Summary Adjust FCA F and two-alpha character form of payment

(CC, CA, CK, etc.)

CUUSD C and three-alpha character currency code. (Defaults to AAA currency if not included in entry.)

AMT20.00 AMT and numeric amount. Include a decimal point if currency requires, include a leading hyphen after the AMT to indicate a negative amount.

NSMITH/RON N and 4-29 alpha characters. Input the agents name, include a slash to separate the first and last names.

EMP123456 EMP and a 6-numeric digit employee number (If less than 6 digits, add leading zeros).

R20.00 OVER IN CASH DRAWER

R and 5-25 character remarks field (free text)

Except for the Currency Code, all fields in the entry are required.


When the user has successfully input the Station Sales Report Adjustment Entry, the following message is displayed on the screen:

OK-ADDED TO STATION

The Cash Adjustment section of Station Summary Report will be updated for each cash adjustment entered.

28FEB/NAME/EMPNBR/FOP/USD/1234567.89/REMARK


S t a t i o n S u m m a r y R e p o r t R e m a r k s

Station Summary Report Remarks are used when a station manager needs to add remarks to the report. Remarks may only be added to an open report.

Unless the supervisor is assigned to the home city of CRC, it is necessary to AAA into the alpha city of the report when updating the report. Non-CRC Supervisors can update only stations that correspond to the alpha cities shown in their EPRs.

The Station Summary Report must be active in the AAA (WY*T) before adding remarks to the report.

WY7TRremark free text Add Station Summary Remarks The remarks can be from 1 to 100 characters.

When the user has successfully input the Station Sales Report Remarks Entry, the following message will be displayed on the screen:

OK-ADDED TO STATION

The Remarks section of the Station Summary Report is updated for each remark entered.

REMARKS TEXT REMARKS TEXT


To override the text in the Station Summary remarks area, use the same entry:

Change Station Summary Remarks

WY7TRnew remark free text

Any text already in the remarks area is overwritten.

Use the same format, without additional text, to delete the remarks from the Station Summary Report.

Delete Station Summary Remarks

WY7TR

All text in the remarks area will be deleted when using the delete entry.


S t a t i o n S u m m a r y R e p o r t C l o s e E n t r y

Station supervisors will CLOSE their Station Summary reports at the end of the day (or the next day). The Station Summary Report (WY*T) must be active in the AAA before closing the report. All Agent Sales Reports for the date entered must be closed first in order for the station to be closed.

Note: If all agents are not closed for the specified date, that particular station report cannot be closed.

Supervisors can close only reports in stations that correspond to the alpha cities shown in their EPRs. Supervisors whos AAA equals CRC can close any stations report.

WY7TC Entry

There are no additional qualifiers that can be added to the Station Summary Report Close Entry.

When the Station Summary Report is successfully closed, the following information is displayed:

OK STATION SUMMARY REPORT CLOSED

The status of the Station Summary Report shows CLOSED and a line is added to the bottom of the report to indicate that the report has been closed.

CLOSED 1734/28FEB/EMP123456/STA45105410


If the Station Summary Report is not closed, it will automatically be closed after a specified number of days (as established in the carrier profile). Note that all open Agent Sales Reports for that date must be closed before the Station Summary automatic close function will initiate

Station Summary Report Auto-Close

Note: If the Station Summary Report is auto-closed, no adjustments will be made for overages and/or shortages. This can cause problems with the carriers Revenue Accounting.

The status line in the Station Summary Report shows CLOSED and the auto-close is noted at the bottom of the report, as in the following example:

CLOSED 1734/22MAR/AUTO-CLOSED

If the close entry is attempted and not all Agent Sales Reports have been closed in the station, the following error response is displayed:

Station Summary Close Open Agents

UNABLE TO CLOSE AGENT REPORTS STILL OPEN

The following section advises how to view an agents detail directly and how to close an agents detail.


S u p e r v i s o r y e n t r i e s

With the proper keywords, supervisors can view a Sales Summary for another station, view a Sales Summary for another agent, and can also close another agents report.

D i s p l a y S a l e s S u m m a r y b y S t a t i o n N u m b e r

Allows the supervisor t to display a sales summary by station number without being signed into a ticket printer.

WY*SSTA12345678 Example entry

WY*S Primary action code to display Agent Sales Report

Separator

STA Indicator for Station

12345678 Example Station number


WY*C2 AGNT:INDHVW EMP:093248 CTY:IND STA:55485001 09MAR05/1259P CREDIT CARD SALES REPORT FOR 09MAR05 -------------------------------------------------------------- SEQ TKT NUMBER FOP FARE TAX TTL TIME 0001 PNR-HXAIMX TEST/PNR A3F44E V 3662154042913 CA USD 0 0 0 1218P 0002 PNR-IGSZCN THOMAS/LILLIAN A3F44E V E3662154042914 CA USD 0 0 0 1219P 0003 PNR-IGSANR ELECTRONIC/TKT A3F44E E3662154042915 CA USD 208.37 24.23 232.60 1221P 0004 PNR-IGSCXV PAPER/TKT A3F44E 3662154042916 CA USD 208.37 24.23 232.60 1221P END OF REPORT


Note: Supervisors with the EPR keyword ATACSP and a home city of CRC or HDQ have the capability to view a Sales Summary for any AAA city or station number within their partition. Other supervisors are only able to display those station numbers that correspond with their AAA or Home city. If the agent has sales reports open in multiple stations, then the station number must be included in the format in order to display the correct sales summary.

D i s p l a y S a l e s S u m m a r y b y E m p l o y e e N u m b e r

Allows the supervisor to display the sales summary by employee number. This entry is restricted to those EPRs containing the keyword ASRSPV or ASRREV.

WY*SEMP098765 Example entry

WY*S Primary action code for Agent Sales Report

Separator

EMP Indicator for employee number

098765 Example Employee number (must be six digits)



WY*SD12JAN05STA01718426EMP040040 AGNT:MCO1A2 EMP:040040 CTY:MCO STA:01718426 12JAN05/0135P SALES SUMMARY REPORT FOR 12JAN05 --------------------------------------------------------------- SEQ TKT NUMBER FOP FARE TAX TTL TIME 0001 PNR-EMPCBL WOODS/LINDA B86344 E3662153910305 CK 537.68 57.52 595.20 0103P 0002 PNR-EMPCBL WOODS/DALE B86344 E3662153910306 CK 537.68 57.52 595.20 0103P 0003 PNR-EMPJAF ROGERS/ROY B86344 E3662153910307 CA 537.68 57.52 595.20 0108P 0004 PNR-EMPJAF ROGERS/ROY B86344 V E3662153910308 CA 0 0 0 0108P 0005 PNR-JIFWET RICE/MARY B86344 E3662153910309 CC 133.95 28.75 162.70 0110P 0006 PNR-ENQFHR YOUNG/ABLE B86344 E3662153910232 CK 500.46 56.24 556.70 0131P 0007 PNR-ENQFHR YOUNG/CARY B86344 E3662153910233 CK 500.46 56.24 556.70 0131P 0008 PNR-ENQGZT MORGAN/RANDY B86344

The employee number must be six digits. If the number is less than six digits, enter leading zeros.

Note: If the Agent Sales Summary is closed, the date must be included in the entry, even if accessing the sales summary on the same day that the transactions were made.


C l o s e A g e n t D e t a i l

Supervisors can close another agents detail. The supervisor does not have to be designated to a ticket printer before closing the other agents detail. The Supervisor can close a agents detail report in their same station, or an agents report at a different station number with the appropriate keyword. The EPR keyword ATACSP is required to close another agents report.

WYACSTA12345678EMP123456 Example entry

Note: The Account Sales Report mask will not display for a supervisor closing an Agent Detail. To close their own detail, the supervisor must use the WYAC mask entry.


Option for Agents to close past date accounting reports:

If an accounting report is not closed by an agent or supervisor, and the agent attempts to open a sales report at a later date, the following error response displays:

NEED TO CLOSE THE CURRENT OPEN SALES REPORT

If the agent is unsure of the date for their last open sales report, they may use the following steps:

1. Make the entry to display their accounting report by station number: Example: WY*ASTA12345678

2. Make the close entry - WYAC If no monies were collected/reported in the past date accounting

report, the past date report will close.

If monies were collected/reported, the Account Sales Report - Closing mask will display. The top line of the mask will show the date of the last unclosed accounting report. See the following example:

WY WYM ACCOUNT SALES REPORT FOR 15MAR05 CLOSING AGNT:CBBJMQ CTY:CBB STA:12345678 18MAR05/1517 ENTER CASH AND CHECK AMOUNTS CA BOB< >

If known, the agent enters the total cash/checks for the past dates

transactions. The past date accounting report will close.

If the amounts are not known, the agent will need to escape out of the mask and must display the accounting summary by station and by the date that was shown in the top line of the Account Sales Report - Closing mask. Example: WY*ASTA12345678D15MAR

The agent should note the cash/check totals from this display and re-enter the WYAC mask to fill in the totals for the past date. The past date accounting report will close.


S t a t i o n M a n a g e r R e p o r t

The Station Manager Report is used to display totals collected. The display includes items such as:

BAG Excess Baggage

SST Special Services Ticket

VCH Voucher

PTA Prepaid Ticket

MCO Miscellaneous Charges Order

TKT Ticket

TUR Tour Order

MSR Miscellaneous Sales Receipt

RFD Refund

If a specific item does not have any revenue for the specified day, then the item will not be shown on the report.

If the supervisor is currently signed into an Agent Sales Report, the Station Manager Report for the current date and current station (the station number used to assign the ticket printer) can be displayed by using the following entry:

WY*SM Entry

If the supervisor is not signed into an Agent Sales Report, the default is the Station Manager Reports for the current day and the currenty AAA city.



WY*SMSTA85909321 CTY:KTN STA:85909321 14APR04/0301P REVENUE BREAKDOWN FOR 14APR04 ITEM TOTAL DOCUMENTS TICKET 1022.90 1 STATION REVENUE GBP 1022.90 CREDIT CARD REFUND -143262 1 EXCESS BAGGAGE 0 1 MISCELLANEOUS CHARGE ORDER 34140 1 MISCELLANEOUS SALES RECEIPT 15675 3 PREPAID TICKET ADVICE 73512 1 TICKET 1405371 14 OTHER-CASH RFND OR RFND FREE TKT -36182 1 STATION REVENUE JMD 1349254 MD VOIDS JMD 0 2 VOUCHER JMD 98970 1 TICKET 198820 1 STATION REVENUE JPY 198820 TICKET 12376.96 1 STATION REVENUE MXN 12376.96 CREDIT CARD REFUND -784.00 1 MISCELLANEOUS CHARGE ORDER 200.00 1 STATION REVENUE USD -584.00


The following qualifiers can be appended to the station manager report entry. The qualifiers determine which dates and stations are to be included on the report. The qualifiers can be input in any order.

Entry Variations

If the qualifiers are omitted in the entry, the system defaults to the current date and station based on the users AAA.

WY*SMDddmmmyy To request a report for a single day. The year is optional

WY*SMDddmmm-ddmmm

To request a report for a date range. The year is optional.

WY*SMSTA12345678 To request a report for a single station

WY*SMSTA12345678 /23456789/34567891

To request a report for up to five stations. * Each station is separated by a slash

WY*SMCTYSEA To request a report for all stations within a city. * Only one city may be entered in this format.

WY*SMP Print a hardcopy of the Station Manager Report .

* The Station selection and the City selection are mutually exclusive.


Q u i c k R e f e r e n c e o f E n t r i e s

W*2AC0923C55555555 Sign in to Automated Ticket Agent Checkout/Designate ticket printer

WY*T Display the current date Station Summary Report

WY*TDddmmyy Display the current Station Summary Report by date

WY*TSTAssssssss Display the current Station Summary Report by station number

WY*TP Print the current Station Summary Report

WY*ASTAssssssss Display accounting report by station number

WY*AEMPnnnnnn Display accounting report by employee number

WY*SM Display the current Station Manager Report

WY*SMDddmmmyy Display the current Station Manager Report by date

WY*SMSTAssssssss Display the current Station Manager Report by station number

WY*SMCTYxxx Display the current Station Manager Report(s) by city code

WY*SMP Print the current Station Manager Report


Station Summary Report Agent Sales Report Printer Designation Station Summary Report Entry Options Station Status Summary Agent List from Station Summary Report Display Sales Summary Report from Agent Summary Display Credit Card Report from Agent Summary Display Accounting Report from Agent Summary

Station Summary Report Adjustments Station Summary Report Remarks Station Summary Report Close Entry

Supervisory entries Display Sales Summary by Station Number Display Sales Summary by Employee Number Close Agent Detail Option for Agents to close past date accounting reports:

Station Manager Report Quick Reference of Entries

asr station reports supervisor

Documents