asq certification handbook vg

8/9/2019 ASQ Certification Handbook VG

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2007 ASQ

AMERICAN SOCIETY FOR QUALITY

CertiictiH a n d b o o k

aSQ grts permissi r iiviuls t use this h s mes t prepre r the rmlexmiti. This h my e prite, repruce, use r -cmmercil, persl, reuctil purpses ly, prvie tht (i) the h text is t miie, (ii) aSQs cpyrighttice is iclue. The user ssumes ll riss cpyright irigemet.


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Table of ContentsIntroduction to ASQ Certifcation Programs 3

The Exams and the Questions 3

The Many Phases o Exam Development 4

Job Analysis and Survey 4 Advisory Committee 4

Member Input 4

The Body o Knowledge (BOK) Committee 4

Question-Writing Committee 5

Question Review Committee 5

Exam Review Committee 5

Exam Statistics 6

Grading Process 6

Common Questions From Exam Candidates 6How do I decide which certifcation is right or me? 6

How do I apply or an examination? 6

How should I prepare or an examination? 7

Reerences 7

Study Groups 8

Study Plans 8

Other resources 9

How is the cut-score (the passing score) determined or a test? 9

Why are scaled scores used instead o raw scores? 10

How is the difculty level o a test determined in order to create

the scaled scores? 10

How are the constructed response papers or the Certifed Manager o

Quality/Organizational Excellence (CMQ/OE) examination scored? 11

When will I receive my exam results? 12

What i I do not pass an ASQ examination? 13

What does my score report tell me? 13

How do I interpret my score report? 13

How do I sign up to retake an examination? 14

How can I prepare to retake an examination? 14When should I retake an examination? 15

Are the exams available in languages other than English? 15

Appendix ATest-taking Tips 16

Appendix B Levels o Cognition: Based on Blooms TaxonomyRevised (2001) 16

Appendix C Top 10 Myths 19

Appendix DExample Score Report 21

Appendix E Example Score Report or the CMQ/OE Examination 22

Appendix F Constructed Response Diagnostic Codes2006 23


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3

Introduction to ASQCertification Programs

Sice 1968, whe the irst aSQ

certiicti exm ws give, mreth 100,000 iiviuls hve ecmecertiie thrugh aSQ, icluig my whhve ttie mre th e esigti.I iti, icresig umer cmpies, sme 125 t lst cut, hvermlly recgize aSQs certiicti sveriicti iiviuls wlege qulity thery techiques. a recetserch mster.cm, Iteret jlistigs site, resulte i mre th 300j pstigs either requirig aSQ

certiicti r listig it s preerre qulity prspective emplyee. These sttisticsemstrte the icresig vlue aSQcertiicti s perceive i the mretplce.

It is imprtt t uerst tht aSQcertiicti is t licese r registrti.It is peer recgiti tht iiviulhs emstrte priciecy i cmprehesi prticulr qulity ret speciic pit i time. aSQ certiictiis wre t thse wh meet three criteri:

Cites must 1) hve speciielevel eucti /r experiece,2) prvie pr pressilism, 3) pss strize exmiti i thecertiicti re.

but r my, the prcess ecmigcertiie remis smethig mystery.Frequetly se questis cme up uthw the exms re put tgether, hw theyre scre, hw est t prepre rtig the test. We will ttempt t ressthese issues i this h.

The Exams and theQuestions

aSQcertiicti exms re t

crete i ivry twer r y cmputer prgrm tht rmly geertesquestis. Their evelpmet relies hevily the erts aSQ memers. durig thecurse y give yer, pprximtely300 vluteers re ivlve i sme phse exm evelpmet, c prticiptei umer wys, icluig evelpig y wlege (bok), writigquestis, esurig the vliity exm thrugh vriety review prcesses.Vluteers trvel t aSQ hequrters i

Milwuee r up t three ys t time.durig tht peri, they re expecte tput i lg, st-pce ys tht my eepthem ccupie r up t 10 hurs t stretch. These re itese sessis with lt iscussi itercti. I returthe vluteers get t shrpe their sills,etwr with peers, cme wy with thewlege tht they hve ctriute t theevelpmet the qulity iel.

The aSQ Certiicti br hs versight

respsiility r the exms, its tppririty is t esure the itegrity theexm evelpmet prcess. Twr thte, the r hs mte tht yeivlve i the evelpmet exmmust reri rm helpig thers preprer the test, either rmlly r irmlly,r peri tw yers ter their lstivlvemet i the prcess.


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4

The Many Phases ofExam Development

T esure tht aSQ certiicti retis

its sttus s hllmr excellece,the Certiicti br uses ctiuusimprvemet prcesses rmllyre-exmies ech certiicti prgrm ive-yer cycle t esure ctiue relevce.

Job Analysis and Survey(the oundation or the examinations)

Whether prgrm is ew r hs eeville r my yers, the strtig pitr the exm evelpmet prcess is with j lysis. This tl is evelpe s

survey is use t ietiy the sills wlege res curretly eig use i theiel t e teste.

Advisory Committee(identifes job responsibilitiesand knowledge o the feld)

I rer t crete pprprite surveyistrumet, visry cmmittee isppite y the spsrig aSQ ivisi.This cmmittee, lie ll the susequet

exm evelpmet cmmittees, is cmpse aSQ memers wh wr i the re te teste re lrey certife. (I thecse r-ew certifcti exms, aSQvluteers wh re suject-mtter experts ithe fel t e teste serve the cmmittee.)The vluteers r the visry cmmitteemeet r tw ys, their primry gl ist ietiy typicl j respsiilities (whtpeple the j) the wlegerequire (wht peple ee t w irer t perrm their j). The result

this meetig is questiire tht ssrespets t rte ech item i the survey iterms criticlity (Hw imprtt is this tsr wlege?) requecy (Hw teis this ts perrme r wlege use?).

Member Input(who decides what will be in the BOK?)

oce the survey istrumet hs eepprve y the visry cmmittee, it isset t smple certiie r therwisequliie aSQ memers wh either wr ithe re t e teste (s ietiie y jtitle) r supervise emplyees wh perrmthe tss ietiie i the survey. Exceptr the elierte j-title selecti, the2,000-plus certiie aSQ memers whreceive the survey re rmly selectecrss gegrphic lctis iustrytypes t esure tht e iustry r regisews the results the survey. The trm the survey re lyze set

recmmee tss wlege resre presete t the spsrig ivisi,which pprves the results. This sme reprtis the sumitte t the Certiicti brr il pprvl.

S while the spsrig ivisi Certifcti br pprve the results thej lysis, it is relly the aSQ memers whswer the survey wh truly etermie whtshul e i the bok , ultimtely, whtmteril shul e cvere i the exm itsel.

The Body o Knowledge Committee(how does the content get organized?)

ater the pprvl prcess, bokcmmittee is rme. This cmmittee icluessme memers the visry cmmittee ther quliie iiviuls wh hvesuject-mtter expertise represet wie emgrphic iustry spectrum.The bok cmmittee meets r tw ys, its primry ts is t trslte the jlysis results it meigul ctegries

tht c e teste. as prt this prcess,the cmmittee etermies hw myquestis will e se i ech re thebok, se the imprtce the tpic(s iicte i the j lysis) theepth testle mteril r ech sutpic.


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Question-Writing Committee(how do they write questions?)

The ext step is the ctul writig the exmquestis. This ts is hle y grup 16 certife vluteers wh tte tw-yquesti-writig wrshp. The vluteersre give extesive triig i vriety exm evelpmet issues, icluig hwt vi writig tric questis hw tevelp thught-prvig questis swers. The prcesses use i this therexm evelpmet wrshps re rive yitertilly recgize strs r theevelpmet ssessmets. I eepig withthse strs, s mes esurigthe vliity the exm, ech questi

must e lie t reerece rmthe iligrphy r tht certifcti. (Theiligrphy r ech exm c e viewet http://www.sq.rg/certifcti/.)This lige requiremet mes tht thequesti-writers must cumet supprt rthe crrect swer, w t the specifcpge umer, i their reerece r echquesti. oce questi-writer r tem hs fishe writig cmplete testquesti, the ther memers the temreview it r cmpleteess, ccurcy,

pprpriteess. oly ter pprvl y er mre reviewers t the questi-writigsessi c it e t-etere it the exm s rw test questi.

Question Review Committee(verifcation and review)

The ext stge i the exm evelpmetprcess is t cvee ther pel 12suject-mtter experts wh meet r tw yst review thse rw questis, veriy thereereces the bok clssiicti, ,mst imprtt, gree tht there is ly ecrrect swer.

This itil, itesive prcess review,revisi, rewr is esige t esuretht ll lguge miguities hve eeelimite tht the questis hveee phrse presete s clerly spssile. The questis re ls reviewe tesure tht they re t ise i vr

y prticulr iustry. a questi c eselecte r use i test ly i it hs survivethese tw iitil phses evelpmet.

Exam Review Committee(Testing the Test: the last question checkbeore the exam)

The ext phse i the prcess is theexm review meetig where ther12 suject-mtter experts re se tprticipte, irst y ctully tig the exm

sumittig their cmmets swers, the y cmig t the meetig t iscussthe test. at the meetig, the grup reviewsech questi r clrity crrectess.by the time exm mes it thrugh thisprcess, ech questi the test hsee reviewe pprve y zes quliie pressils.
http://www.asq.org/certification/http://www.asq.org/certification/


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Exam Statistics(post-exam question verifcation)

despite the est erts ll theseiiviuls, there re questis the testtht t perrm well. These prlemitems re ietiie thrugh sttisticllysis tht is cucte ter echmiistrti test. als, cmmetsrm exmiees wh t the test rm the prctrs re use t ietiy yprlemtic questis (i.e., cusigterms use, tric questis, questis withmre th e crrect swer, etc.) Theseprlem items re reviewe y the exmprgrms Certiicti br chir ther suject-mtter experts i cjucti

with Certiicti oerigs st memers.I questi is etermie t e uir riccurte, ll exmiees re give creit rtht questi the exmiti.

Grading Process(how ASQ examinations are graded)

Just s gret cre is te i evelpig exm, aSQ ges t gret legths tesure tht the grig prcess prvies ccurte ssessmet citespriciecy. aSQ uses prceures thtmeet the Standards for Educational andPsychological Testing, which were evelpejitly y the americ EuctilReserch assciti (aERa), the americPsychlgicl assciti (aPa), the ntil Cucil Mesuremet iEucti (nCME).

See pge 9 r extesive irmti theaSQ grig prcess.

Common Questions FromExam Candidates

How do I decide which certifcation is

right or me?Ech aSQ certiicti hs speciiceucti experiece requiremets.The mre wr relte experiece yu hver speciic bok, the etter quliie yure t te tht exm. T etermie whichexm is right r yu, visitwww.sq.rg/certiicti/right-r-yu.html .

How do I apply or an examination?

oce yu hve ecie which certifcti is

right r yu, yu c pply lie, r milr x yur pplicti t aSQ hequrters.

T pply lie, visitwww.sq.rg/certiicti/pply.html .

T ti pplicti, visitwww.sq.rg/certiicti/ wlle-pps.html r cllaSQ hequrters:

Frm C Uite Sttes1-800-248-1946

Frm Mexic 001-800-514-1564

Frm ther Itertil sites+1-414-272-8575

Mil yur cmplete pplicti t:

americ Sciety r QulityP.o. bx 3005Milwuee, WI 53201-3005USa

oR

americ Sciety r Qulity600 nrth Plit ave.Milwuee, WI 53203USa

Fx yur cmplete pplicti t:

414-272-1734
http://www.asq.org/certification/right-for-you.htmlhttp://www.asq.org/certification/apply.htmlhttp://www.asq.org/certification/downloadable-apps.htmlhttp://www.asq.org/certification/downloadable-apps.htmlhttp://www.asq.org/certification/downloadable-apps.htmlhttp://www.asq.org/certification/downloadable-apps.htmlhttp://www.asq.org/certification/apply.htmlhttp://www.asq.org/certification/right-for-you.html


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How should I prepare or anexamination?

We shul sy t the utset tht preprigt te exm is persl mtter highly epeet iiviulspersl lerig meths. Fr sme, creul reig the texts i the reereceiligrphy will e mst helpul, whilethers my i vlue i purchsig stuyguies, tig lcl aSQ secti rereshercurse, r rmig stuy grup withther qulity pressils. all certiicticites re respsile r their wstuy preprti r the exmiti.n speciic set curses r curriculum stuy is require s prt the certiicti

prcess. Liewise, aSQ mes represetti tht cmpleti y speciiccurse r prgrm stuy will sigiictlyehce perss chce pssig certiicti exmiti.

Successul cites hve shw thtthey stuy wie vriety mterils rmthe reerece list, i iti t relyig their experieces i the wrplce. It isimprtt t uerst tht ech bok iscmprehesive tht sigle surce

irmti shul e relie up i rer tprepre r exmiti.

as strtig pit, re the bok r theexmiti py specil tteti t thesutext r the re, s well s the cgitivelevels tht re ssige t thse res. bth these re itee t help yu etermieexctly wht will e teste r tht tpicre, s well s the epth wlegetht is require r tht tpic re. (Fr i-epth explti the cgitive levels,see appeix b this h.) aterecmig milir with the bok, review it tietiy res yu my ee t stuy urthert eel ciet i the tpic.

Reerences

oce yu hve ietiie stuy tpics, it isimprtt t reer t the reerece list thtis pulishe www.sq.rg r tht exm(http://www.sq.rg/certiicti/ ) tetermie which resurces my e helpul r

yu t stuy rm. The reerece list r echexm prgrm ctis the resurces thtsupprt the exm prgrm; the test questipl r the prgrm hs ee evelpeusig these reereces. While it my seemutig t see tht sme exm prgrmshve quite extesive reerece lists, it isimprtt t rememer tht ech bok isls very ecmpssig. Fr this res, itis recmmee tht yu irst etermie the

tpic res t stuy, the etermie whichreereces t use r stuy mteril.

The reerece lists re liste lpheticllyy uthr, e reerece c erecmmee r yu t stuy rm. It shule yur w, iiviul ecisi s t whichreereces will e mst helpul r yur stuyees. Sice it wul e iicult t eciewhich s t stuy rm se thetitle le, the llwig tips my help yuetermie which s t stuy rm:

as c-wrers ther cites whhve psse the exmiti which sthey u mst helpul r speciic res the bok.

bs tht pper i the lie reerecelists with li will irect users t thelie aSQ stre. Fr sme theses, the stre hs smple chpterst view lie. Reig these smples myhelp yu ecie i the will meet yurstuy ees.

other lie sellers er etures thtlist the tle ctets iexes rs. Sme eve prvie tl t serchisie the s. These etures will llw

yu t ecie whether the will eequte r yur stuy ees.
http://www.asq.org/certification/http://www.asq.org/certification/


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I it ist pssile t purchse thereereces, yu shul csult yur lcllirry t rrw the s. Eve i thelcl lirry es t crry the mretechicl s, the lirry shul e le

t request them rm ther lirries thrughthe iter-lirry l system.

Csier checig with yur lcl sectiut lirry. Sme sectis eep lirry r the use its memers t stuyr the exmitis.

Study Groups

ather pti r preprig r exm is tji r crete stuy grup. I stuy grup,ech iiviul hs re expertise

c ssist thers i the grup i thse res.I retur, ech iiviul receives irmtir res they re t experts i rm the thermemers the grup.

oe techique use y sme stuy grupsis t ssig ech iiviul i the grup specifc re the bok t reserch reprt c t the grup. by reprtig ct the grup, tht iiviul teches the thermemers the ctet r tht tpic re. Usigthis techique t ly reuces the mut

reserch stuy time require rech tpic re y ech iiviul, ut theiiviuls ler mre ut ech tpic hve mre pprtuities t pply wht theyhve lere simply y hvig t tech thers.Cmiig the ct stuyig with techig is very eective lerig techique.

Study Plans

T etermie the time peri yu my eet stuy r exmiti, it my e wise tcrete stuy pl. dig s will llw yu

t etermie the mut persl time thtc e pprprite r stuyig, s well sthe mut time tht is pprprite se the tpics tht ee t e imprve i.

The llwig tips my help yu egi yurstuy pl:

determie the tpic res yu wish tstuy pprximte the mut stuytime yu will ee t mster tht tpicre. T this, etermie the mut wlege yu curretly hve cmprewith the mut tht is expecte se the exmiti. bth the bok y pst scre reprt(s) will ele yu tetermie this gp.

Ietiy yur est time t stuy: d yuhve mre eergy i the mrig r ithe eveig? Lw eergy times shul elltte t tss such s lury r ishes,while high eergy times shul e lltte

t stuyig.

Scheule time t stuy it yur weelyscheule, esurig there is ls time rpersl ctivities (mily, ries, scilizig) yur geerl helth(sleepig etig). be sure thescheule is lexile eugh t just rlst miute chges, withut ectig

yur stuy peris.

Stuy t the sme time every y; whestuyig ecmes rutie ctivity, the timespet stuyig will e use mre efcietly prcrstiti is less liely t ccur.

Spce stuy peris (60-90 miutes t time) r stuy i shrter time lcs withshrt res i etwee. durig the retime, the ri is still prcessig irmtilere urig the stuy peri.

Pl weely reviews the tpics tht yustuie tht wee. This will reirce wht

yu lere llw yu t reti mre

irmti.Fr mre irmti stuy pls strtegies, the Stuy Guies Strtegies(http://www.stuygs.et/) the Hw tStuy (http://www.hwtstuy.rg/) Wesites re extremely helpul resurces rcretig stuy pls, vercmig typiclstuy stcles, time mgemet.
http://www.studygs.net/http://www.howtostudy.org/http://www.howtostudy.org/http://www.studygs.net/


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Other resources

I yu wul lie t ler mre ut hwthers hve stuie r the certiictiexms, there hve ee severl rticlespulishe y aSQ rm memers shrigtheir experieces stuyig tig aSQexmitis. The llwig re ew thtre ville lie:

Free rticles:

Certiicti Exm Tips, Trips, Trps,y Jmes J. Rey, http://www.sq.rg/pu/qulityprgress/pst/1004/qp1004rey.p

develpig new ki Certiicti,y Meliss G. Hrtm, http://www.sq.

rg/pu/qulityprgress/pst/0502/qp0502hrtm.p

articles ville t memers ly:

aSQs blc belt Certiicti aPersl Experiece, y d Cchre Prvee Gupt, http://www.sq.rg/t/suscriptis/qp/2002/0502/qp0502cchre.p

aSQ Certiicti Prgrm Gis WierRecgiti, y Jc W. Mr

Ptrici C. LLe, http://www.sq.rg/t/suscriptis/qp/2000/0400/29sq_cert_prgrm_pril2000.html

How is the cut-score (the passing score)determined or a test?

Sice the whle pit tig aSQcertifcti exm is t pss it, my questisrise ut hw the pssig gre ry give exm is etermie whtjustmets re me t esure tht e

versi exm is hrer, r esier,th y ther.

The pssig gre, r cut pit, isestlishe thrugh cut-scre stuy. Themethlgy use aSQ exms is clle Miie ag is se the wr the lte Willim ag, rewemesuremet reserch sttistici iPricet, new Jersey.

The cut pit r aSQ exm is estlisheech time bok is crete r revise.Fr this prcess, pel 12 t 15suject-mtter experts, ls clle juges,is cvee. The pels irst ts is t set

the perrmce str r the exm.Thrugh csesus they etermie set chrcteristics tht they expect miimlly quliie r rerlie citei relti t the bok. The istictiregrig rerlie cites is ey tuerstig the cut-scre prcess, s itultimtely rws very ie lie etweecites wh re quliie t e certiie thse wh re t. The expecttisr perrmce, therere, ee t eclerly stte gree t y ll the

prticipts i the cut scre stuy.

oce tht list chrcteristics is evelpe,the suject-mtter experts use it s guiet help them rte ech questi theirst test tht is miistere r givebok. They rte ech questi i terms wht prprti 100 such rerliecites will get the swer right.Fr exmple, the juges my gree thtrerlie cites will w prticulrtpic i the bok very well whe se

eiiti questi, therere they myestimte tht 85% t 90% will get it right.but the sme cites my e much mrechllege i tht tpic whe require tpply speciic rmul t get the crrectswer (resultig i the juges estimtes 35% t 45% crrect).

The results this tw-y cut-scre stuyre the presete t the Certiictibr. alg with the writte expectti perrmce tht the pel evelpe, the

summry the juges cmie estimte the iiculty the exm is presete sthe recmmee cut pit r the exm.oce tht rw cut-scre pit is estlishey r pprvl, it is cverte t scle scre (550), which ecmesthe miimum scre ecessry t ercertiicti i tht bok.
http://www.asq.org/pub/qualityprogress/past/1004/qp1004rooney.pdfhttp://www.asq.org/pub/qualityprogress/past/1004/qp1004rooney.pdfhttp://www.asq.org/pub/qualityprogress/past/1004/qp1004rooney.pdfhttp://www.asq.org/pub/qualityprogress/past/0502/qp0502hartman.pdfhttp://www.asq.org/pub/qualityprogress/past/0502/qp0502hartman.pdfhttp://www.asq.org/pub/qualityprogress/past/0502/qp0502hartman.pdfhttp://www.asq.org/data/subscriptions/qp/2002/0502/qp0502cochrane.pdfhttp://www.asq.org/data/subscriptions/qp/2002/0502/qp0502cochrane.pdfhttp://www.asq.org/data/subscriptions/qp/2002/0502/qp0502cochrane.pdfhttp://www.asq.org/data/subscriptions/qp/2000/0400/29asq_cert_program_april2000.htmlhttp://www.asq.org/data/subscriptions/qp/2000/0400/29asq_cert_program_april2000.htmlhttp://www.asq.org/data/subscriptions/qp/2000/0400/29asq_cert_program_april2000.htmlhttp://www.asq.org/data/subscriptions/qp/2000/0400/29asq_cert_program_april2000.htmlhttp://www.asq.org/data/subscriptions/qp/2000/0400/29asq_cert_program_april2000.htmlhttp://www.asq.org/data/subscriptions/qp/2000/0400/29asq_cert_program_april2000.htmlhttp://www.asq.org/data/subscriptions/qp/2002/0502/qp0502cochrane.pdfhttp://www.asq.org/data/subscriptions/qp/2002/0502/qp0502cochrane.pdfhttp://www.asq.org/data/subscriptions/qp/2002/0502/qp0502cochrane.pdfhttp://www.asq.org/pub/qualityprogress/past/0502/qp0502hartman.pdfhttp://www.asq.org/pub/qualityprogress/past/0502/qp0502hartman.pdfhttp://www.asq.org/pub/qualityprogress/past/0502/qp0502hartman.pdfhttp://www.asq.org/pub/qualityprogress/past/1004/qp1004rooney.pdfhttp://www.asq.org/pub/qualityprogress/past/1004/qp1004rooney.pdfhttp://www.asq.org/pub/qualityprogress/past/1004/qp1004rooney.pdf


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Why are scaled scores usedinstead o raw scores?

a ew rm r versi exmiti,llwig the bok, is use r ech exmmiistrti. We recgize tht ech these test versis c prve t e mreifcult r esier th the test which thecut scre ws set. I rer t e ir t thecites csistet i mitiig thestr perrmce rm e test tthe ext, we lyze the results ter everymiistrti just the cut-pit therw scre (the ctul umer questisswere crrectly) the test. (Fr mreirmti ut hw this justmet isetermie, see the ext secti this

h, How is the difculty level o a testdetermined in order to create the scaled scores?)

I rw cut scres were reprte, ieretpssig scres cul e shw r echversi the test, resultig i cusi reverye. Iste, we use scle screst llw cmpriss t e me etweevrius versis the test. Therere,

yur scle scre is t the umer questis yu swere crrectly, r isit percetge the questis. It is

cversi. The scle scres rge rm200 t 750 relect yur perrmcelevel, tig it ccut the iiculty level the test.

Here is exmple scle screcversi r tw versis test (thisexmple is r hyptheticl 100-questi test):

Test a Test b

Rw Scre Scle Scre Rw Scre Scle Scre

65 530 67 540

66 540 68 540

67 540 69 540

6 0 0 0

69 550 71 550

70 560 72 550

71 560 73 560

72 560 74 560

I this exmple, test a ws slightly mreiicult th test b, s iiviuls wh ttest a were t require t swer s myquestis crrectly s the iiviuls wht test b. I this exmple, the scres 68

test a 70 test b relect the smemiimum level perrmce require tecme certiie. The scle scre 550 isuse t represet this miimum level s it isreprte t the exmiees.

The use scle scres r reprtigpurpses ls helps yu t etermie yurscre i relti t the miimum str perrmce r test. Sice the str perrmce is represete y scle scre 550, yu c etermie yur perrmce

cmpre t tht str. Liewise, i yut test t tw ieret miistrtis,yur tw scle scres c e use tetermie hw much yu hve imprve yurperrmce etwee the tw miistrtis.It is imprtt t te tht thse wh pss thetests will t receive scle scre ecusethse cites hve met r exceee thestr perrmce.

How is the difculty level o a testdetermined in order to create the

scaled scores?althugh the rw cut scre is estlishe r speciic umer questis crrect rthe irst exm uer bok, the scle screis wht is reprte t the cites. Thisscle scre llws justmets t e mer exm iiculty susequet rms the test, while mitiig scle scre 550. The scle scre 550 is the miimumstr perrmce r ll aSQcertiicti exms.


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The gl esurig tht tw versis the sme exm hve the equivlet egree iiculty is chieve thrugh prcessw s cmm item equtig. Here aSQselects set questis rm the previus

exm emes them i the ext exm.This set questis, clle equters, is i mii-exm i tht the questisre represettive the previus exmsiiculty level (sme esy, sme hr, smei the mile) cver res the bokprprtitely. aSQ the evelps the rest the test with ieret questis, sme ew sme previusly use. This wy aSQc miister lmst etirely ew testsech time still miti the estlishestr perrmce.

The cmm items (r equters) etwee thetw tests re lyze ter the ew test ismiistere t etermie whether the ewtest is mre r less iicult th the previusversi the test. I the lysis theequters etermies tht the ew test is mrer less iicult th the previus test, thecut scre is juste s tht the str perrmce is mitie ver time.

Fr exmple, i e versi test ismiistere i Mrch the me scre the cites is 80, ther versi tht test is miistere i octer the me scre the cites is 75, estht me tht the test miistere i Mrchws esier th the octer test? or, werethe cites wh t the test i Mrchetter prepre th thse wh t the testi octer?

bere etermiig whether there ws ierece i the tests, mig yjustmets t the cut pit se thse

iereces, mre irmti is eee utthe tw cite grups. T gther thtirmti, cmpriss re me etweethe perrmces the tw grups thecmm items (equters) i the tw tests.

Here is illustrti hw lysis the cmm items c etermie whether theocter test ws mre iicult:

March Exam October Exam

Ttl Exm MeScre = 80 Ttl Exm MeScre = 75

Is there a dierence in the tests

or a dierence in the groups?

Cmm Items Me

Scre = 20

Cmm Items Me

Scre = 20

Sice the tw grups perrme eqully well the cmm items (the me scre rth miistrtis the cmm itemsis 20), it c e cclue tht the twcite grups were eqully prepre

t te the test. Therere, the expecttiis tht these tw cite grups wulperrm the sme the tests verll (i.e.,the sme ttl test me scre) i the twtests were equivlet i terms iiculty.Sice the verll me scre r octerws lwer th the me scre r Mrch, itis se t cclue tht the test miisterei octer ws i ct mre iicult th thetest miistere i Mrch.

as result this lysis, the cut pit r

the octer test is juste t set the eects eig mre ifcult exm. Thrughthis meth, th tests will irly ssess thecites ilities while mitiig csistet scle scre 550 t pss.

Therere, yu shul t wrry ut whetheryu will get hr test r esy test. I yuget hr test, yu will t hve t get smy questis right t meet the str.

How are the constructed responsepapers or the Certifed Manager oQuality/Organizational Excellence(CMQ/OE) examination scored?

The CMQ/oE test ctis 150 multiple-chice questis s well s 3 cstructerespse (essy) questis. Cites reistructe t chse 2 the 3 cstructerespses t resp t.


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The cstructive respses re screy thse Certife Mgers Qulity/orgiztil Excellece wh hve eetrie i the evluti techiques user the scrig prcess. I iti, ll the

juges scre the ppers gist str perrmce tht is specifc t ech essyquesti. Tht str is either ritrryr sujective, ut is evelpe the sis su qulity prctices, s escrie prescrie i mjr texts i the fel qulity. The essy questis re pre-teste grup Certife Mgers Qulity/orgiztil Excellece, s theevelpmet the questi iclues relitychec t me sure tht the cmmitteesexpectti perrmce r ech essy

questi mtches ctul respses.

Tw juges prvie scre r echrespse. I the scres rm the tw jugesre mre th 1 pit prt, the jugesmust iscuss the scres they gve se the str perrmce r tht essyquesti. This prcess is esige t prviethe mst pprprite scre r ech respse.

The fl scres r the essys re e tthe ttl crrect multiple-chice swers, the sum is cverte t scle scre sreprte the scre reprt. The igsticetils (lph ces) yur scre reprt reesige t iicte hw yu perrme the cstructe respse prti the test.

When will I receive my exam results?

Exmiti results r pilt exms exms with upte ies wlegere mile withi ur wees ter the exmis te. otherwise, exm results re mileut tw wees (three e-hl wees

r CMQ/oE results) ter the exmitite. Fr itertil mil, llw up t sixwees t receive the mile results.

I iti t the mile results, yu willreceive e-mil tiicti pprximtely6-7 usiess ys ter the exmititiyig yu tht yur results re lie. I

yu re aSQ memer, lg it the aSQ

We site t www.sq.rg t view yur resultslie. (T this, lg it the site, the clicTriig & Certiicti i the let clum,the clic the Certiicti li t the right the llwig site.) I yu re registereuser the We site r memer, yuc view yur lie results y liig t thee-certiicti pplicti thrugh the ctule-mil tiicti letter.

We recgize tht prmpt tiicti exmiti results is imprtt, we will

me every ert t prvie results s ss pssile. Results will t e give ver thetelephe. Irmti ut certiicti isever ivulge t thir prties except t thewritte request the pers wh t theexmiti. Yur exmiti results reept i strict ciece.

I yu pss the exmiti yu willreceive letter cgrtultis rm theCertiicti br, wllet cr certiicte shwig yur certiicte umer.Yur me will e pulishe www.sq.rg (http://www.sq.rg/certiicti/pss-lists/iex.html) yur lcl aSQ sectiwill e tiie. Yur me my e pulishey yur secti ivisi s well. I yure certiie s CMQ/oE, CQE, CQa,CSQE, CSSbb, CRE, CHa, Cba, r CCT,

yu must prticipte i the Mitece Certiicti prgrm t eep yurcertiicti curret. The recertiictijurl prvie with yur certiicte givescmplete etils.

aSQ certifcti is t licese. It is peerrecgiti prfciecy withi the prescriebok. I rer t vi misuerstig,the Certifcti br requires tht certifeperss lwys reer t aSQ i citig theircertifcti, e.g., aSQ Certife Mger Qulity/orgiztil Excellece.
http://www.asq.org/http://www.asq.org/certification/pass-lists/index.htmlhttp://www.asq.org/certification/pass-lists/index.htmlhttp://www.asq.org/certification/pass-lists/index.htmlhttp://www.asq.org/certification/pass-lists/index.htmlhttp://www.asq.org/


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3

aSQ my withrw rml recgiti y curret aSQ certiicti r lsiicti creetils /r uethicl ehvir.Such cti my e te y the Certiictibr r, i the cse ethics cti, y

the aSQ br directrs r its esigee.I such cses, ue prcess will e ret the iiviul gist whm the ctiis irecte. a cpy the aSQ Ce Ethics is supplie t ll certiie perss.by pplyig r certiicti, yu plege tuphl this ce. Yu c view the Ce Ethics t http://www.sq.rg/ut-sq/wh-we-re/ethics.html.

What i I do not pass an ASQexamination?

I yu t pss the exmiti yuwill receive scre reprt tht prvies lysis the exm t ssist yu i urtherstuies. Yu c rete the exmiti withitw yers yur lst ttempt r reuceee. (See pge 14 r mre irmti this prcess the rete ees.)

What does my score report tell me?

The scre reprt prvies yur scle scre,rgig rm 200 t 540 i itervls 10

scle scre pits. a scle scre 550r ve is require t ecme certiie.(See ppeices d E r exmple screreprts.)

Yur scre reprt ls iclues the umeryu h crrect i ech suject re. Iiti, we hve iclue the vergeumer crrect rm ly thse citeswh psse the exmiti.

Constructed Response Portion o CMQ/OE: Iyu t the Certiie Mger Qulity/orgiztil Excellece (CMQ/oE)exmiti, speciic igstic ces reprvie r ech the tw cstructerespse essys tht yu swere. (Seeppeix E r exmple scre reprt.)

NOTE: The scres yu receive r the twcstructive respse essys re e tthe ttl umer questis yu swerecrrectly the multiple chice prti theexmiti t me up yur il scre r

the CMQ/oE exmiti.

How do I interpret my score report?

Yur scre reprt is esige t help yulyze yur results ecie i whichres the bok yu hve stregths weesses. by cmprig the umer yuh crrect i ech suject re t the grup pssig cites, yu will e le tssess yur wlege level r ech re the bok.

The irst piece irmti i yur screreprt is yur scle scre. aSQ sclescres rge rm 200 t 750 thepssig scle scre is 550. Yur screle will help yu etermie hw clse yumy e t pssig the exmiti.

The sec piece irmti i yur screreprt is tle (shw elw) tht presetsthe ttl umer questis tht re testei ech bok re, the umer questistht yu swere crrectly, the

verge umer crrect r the citeswh psse the exmiti (i.e., thsecites wh tie scre 550 ve) r tht exm miistrti. Thisirmti c e use t etermie whichres the bok yu perrme the smei s thse wh psse, i which res

yu will ee urther stuy.

Exmple Scre Reprt Tle:

bok

aREaS

Ttl

Questis

numer

Yu H

Crrect averge*I. 20 12 15

II. 21 8 15

III. 19 12 15

IV. 21 17 17

V. 9 9 8

VI. 10 6 8

*averge cmpute ttl umer respses

rm ly thse wh psse.
http://www.asq.org/about-asq/who-we-are/ethics.htmlhttp://www.asq.org/about-asq/who-we-are/ethics.htmlhttp://www.asq.org/about-asq/who-we-are/ethics.htmlhttp://www.asq.org/about-asq/who-we-are/ethics.html


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Scores Reported or the CMQ/OE ConstructedResponse Portion o the exam: I yu t theCMQ/oE exm, yu will receive igsticces t represet the scres yu receive the cstructe respse prti the exm.

(See appeix F r the ce escriptis.)

How do I sign up to retake anexamination?

Yu must rete the exmiti withi twyers yur lst ttempt i yu wish tpy reuce ee ypss sumittig ew pplicti. I yu t rete withithis peri, yu will hve t sumit ewpplicti with ull ees.

Yu c sig up t rete exmiti

y cmpletig the rm the ttm yur scre reprt returig it t aSQhequrters r cllig aSQ Custmer Cret 800-248-1946 r 414-272-8575.

Yu my ls sig up lie t rete exm:

Members:Lg it the aSQ We site (www.sq.rg),clic Triig & Certiicti i the letclum, the clic the Certiictili t the right the llwig site.

Nonmembers or registered users:Sig it the e-certiicti pplictiirectly t https://secure.sq.rg/ecmmerce/certuser/execute/lgiSetup.

T etermie the tes tht re ville rretig exm, lg with the pplictielies, plese see the llwig We site:http://www.sq.rg/certiicti/tes.html .

There is limit t the umer times yumy rete exmiti; hwever, yuwill e chrge ee ech time. The ees rretig the exmitis re s llws:

bimeicl auitr (Cba) $160

Clirti Techici (CCT) $105

HaCCP auitr (CHa) $160

Mger Qulity/orgiztil

Excellece (CMQ/oE)

$220

Qulity Ispectr (CQI) $105

Qulity auitr (CQa) $160

Qulity Egieer (CQE) $160

Qulity Imprvemet asscite (CQIa) $105

Qulity Prcess alyst (CQPa) $105

Qulity Techici (CQT) $105

Reliility Egieer (CRE) $160

Six Sigm blc belt (CSSbb) $190

Six Sigm Gree belt (CSSGb) $105

Stwre Qulity Egieer (CSQE) $160

How can I prepare to retake anexamination?

Yu shul use the irmti prviei yur scre reprt t etermie whichres the bok yu wul lie t imprvei. by cmprig yur perrmce t thepssers (s prvie i the tle), s wells csierig the ctul bok, yu shule le t eectively use the scre reprt tetermie which strtegy yu wul lie tuse t prepre r retig the exmiti.

It is est t use yur scre reprt rm ypst exms t etermie i which resimprvemets c e me. as yu reviewthese res, re the bok r tht exm py specil tteti t the sutext rthe re, s well s the cgitive levels tht

re ssige t thse res. bth thesere itee t help yu etermie exctlywht will e teste r i tht tpic re,s well s the epth wlege tht isrequire r tht tpic re. Fr i-epthexplti the cgitive levels, seeappeix b this h.

See pge 7 this h r mreirmti ut preprig t te exm.
http://www.asq.org/https://secure.asq.org/ecommerce/certuser/execute/loginSetuphttps://secure.asq.org/ecommerce/certuser/execute/loginSetuphttp://www.asq.org/certification/dates.htmlhttp://www.asq.org/certification/dates.htmlhttps://secure.asq.org/ecommerce/certuser/execute/loginSetuphttps://secure.asq.org/ecommerce/certuser/execute/loginSetuphttp://www.asq.org/


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When should I retake an examination?

I yu wul lie t rete exmiti, itis imprtt t chse te tht will llw

yu eugh time t prepre r the rete.Sme cites re le t rete exmiti withi six mths while thersmy ee mre time t stuy my retethe exmiti e yer lter. The timeperi etwee testig epes echcites iiviul ees r preprti.Hwever, yu must rete the exm withitw yers r yu will e require t sumit ew pplicti with the ull ees. Tetermie the time peri yu my ee tstuy r rete exmiti, it my ewise t crete stuy pl.

Are the exams available in languagesother than English?

Yes, sme the exmitis hve eetrslte it ther lguges. Theseversis the exmitis re lyprvie utsie the Uite Sttes. Frmre irmti ut the trslte exms,visit http://www.sq.rg/gll/.
http://www.asq.org/global/http://www.asq.org/global/


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Appendix A

Test-taking Tips

Test ters re ls vise t eep i mi

these geerl piters ut strizeexms:

Re ll the questis the irst pge the test s yu relize tht yu wthe mteril. I ther wrs, relx.

Re ech questi thrughly. d tssume yu w wht is eig se.

Elimite implusile swers mvequicly pst the viusly wrg chices.

keep i mi tht swer my e

crrect sttemet i itsel ut my tswer the questi. Tw swers my syexctly the ppsite thigs r my e verysimilr. Re them gi t ecie whtmes e crrect the ther wrg.

aSQ es t sutrct pits r icrrectswers. aswer every questi. There is pelty r guessig, yu hve 25% chce gettig it right.

G thrugh swer the questis yu

w. The g thrugh re the esyu re usure . Mr thse yu re stillucmrtle with. Yu will rrw theiel w t just ew questis yu willee t spe mre time . These rethe questis yu might wt t use yurreerece s r.

be wre the time ville r theexm the remiig time s yu wrthrugh the exm.

d t select mre th e swer r

questi. I yu , it will e scre s l. Fr exmple, yu thi tht th a C re crrect swers. Select ly eswer use the cmmet sheet suppliewith yur test t expli why yu thi tha C re crrect. Yur cmmets will ereviewe ere results re reprte.

Appendix B

Levels o Cognition:Based on Blooms TaxonomyRevised

(2001)Ech y wlege (bok) ctiscontent speciic withi its sutext r echtpic s well s cgitive level t iictethe itee complexity level the testquestis r tht tpic. These levels rese the Levels Cgiti (rmblms TxmyRevise, 2001) represete elw i r rer, rm lestcmplex t mst cmplex.

Remember

Recll r recgize terms, eiitis,cts, ies, mterils, ptters, sequeces,meths, priciples, etc.

Understand

Re uerst escriptis,cmmuictis, reprts, tles, igrms,irectis, regultis, etc.

Apply

kw whe hw t use ies,prceures, meths, rmuls, priciples,theries, etc.

Analyze

bre w irmti it its cstituetprts recgize their reltiship te ther hw they re rgize;ietiy sulevel ctrs r sliet trm cmplex sceri.

Evaluate

Me jugmets ut the vlue prpse ies, slutis, etc., ycmprig the prpsl t speciic criterir strs.


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Create

Put prts r elemets tgether i such wy s t revel ptter r structuret clerly there ere; ietiy whicht r irmti rm cmplex setis pprprite t exmie urther r rmwhich supprte cclusis c e rw.

These levels re t itee t r thetpic res y ifculty, ut rther t helpcites etermie hw much wlegethey ee r the tpic i rer t meet thestr perrmce r the exmiti.Fr exmple, i tpic re hs cgitivelevel apply, the cites will eexpecte t e le t rememer, uerst, pply the ccepts tpics r tht

re. The questis r this re cul eefiti i ture (Rememer), r theycul e mth clcultis (apply). I tpicre hs cgitive level Evlute, thecites will e expecte t e le trememer, uerst, pply, lyze, evlute the ccepts (me jugmet) rtht re. Liewise, i tpic re ly hs cgitive level Rememer, the citeswill ly e expecte t rememer the tpics(sic rte/efiti wlege).

The llwig re exmple test questis rech level cgiti:

Remember:

Wh mes the fl etermiti regrigthe istriuti the uit reprt?

(a) The le uitr(b) The uit grup mger(C) The uitee(d) The cliet

This is Rememer questi ecuse itrequires cites t e le t recll whis respsile r the reprt istriuti.

Understand

Prucers ris is efe s the prility

(a) rejectig g lt(b) rejectig lt(C) cceptig g lt(d) cceptig lt

This is Uerst questi ecuse itrequires cites t uerst prucersris eugh t w its result.

Apply

Purchsig rers re t e checer crrectess urig the uit purchsig eprtmet. Which thellwig smplig strtegies wul emst pprprite?

(a) Review 10% ll purchse rers.(b) Rmly smple mut rersprcesse the y the uit.(C) Review the irst 10 rers prcesse the y the uit.(d) Use MIL-STd 105 t estlish

smplig pl.This is apply questi ecuse itrequires cites t use their wlege the ierece etwee hw smples ce selecte wht pulishe smpligpl is.

Analyze

Cses ctiig 24 ttles tiiticsre shippe t rug stres. a phrmcisths uts ut the ptecy the rugs

ecies t hve ive ttles rm cse teste. Wht is the prility thte the teste ttles will prve t eeective i i ct there re 10 eectivettles i the cse?

(a) 0.0010(b) 0.0059(C) 0.0471(d) 0.2355

This is alyze questi ecuseit requires cites t uerst thetheries prility i rer t etermiethe crrect swer. This questi is mrecmplex th simple prility clcultiecuse there re my ctrs tht eet e csiere i rer t use the tprvie t clculte the crrect swer.


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Evaluate

a lt cmprise 500 uits is sumitte y supplier whse pst histry iictes thtut 1% eectives shul e expecte. arm smple 30 uits is cllecte rmthe lt. Which the llwig prilityistriutis cul e est use t mepreictis ut the lt?

(a) nrml(b) Weiull(C) Piss(d) Expetil

This is Evlute questi ecuse itrequires cites t use the irmtiprvie ut the lt, s well s their

wlege the vrius istriutis,t etermie which istriuti is mstpprprite t use.

Create

a supplier evlutes ll chrcteristics smple 75 cmpets tht iste twice y. Ech cmpet isthe recre s either crmig rcrmig. Wht type ctrl chrtwul e use r evlutig this t?

(a) MR chrt(b) c chrt(C) u chrt(d) p chrt

This is Crete questi ecuse itrequires cites t uerst the type t tht is require r ech these chrts.The cites must the etermie whichchrt will ele the t t e ctegrizes pss/il. The irmti prvie ithe test questi prvies typicl situti

whe evlutig cmpets, thecites ee t uerst which telemets tht re prvie shul e use the crete the crrect chrt t use.

Using cognitive levels or study purposes

Whe preprig t te aSQ exm, it isimprtt r cites t re the sutexti the bok i light the cgitive level thtis ssige r tht re. by uerstigthe level cgiti r prticulr tpicre, cites c etermie i they eet evelp eeper uerstig tpicre th wht they lrey hve.

The llwig is exmple sutext rmthe Certiie Qulity Imprvemet asscite(CQIa) bok:

deie vrius imprvemet cycle phses(e.g., PdCa, PdSa) use thempprpritely. (alyze)

o the sis this sutext, cites wtht they shul e le t efe wht theimprvemet cycles re uerst theirphses eugh t w whe hw theyshul e use i vrius situtis. Thecgitive level is alyze s test questisi this re cul e efitis terms, uerstig the terms (Wht is the Plphse PdCa?), the pplicti lysis the cycle (Which meth shul tem use i rer t imprve prcess?).


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Appendix C

Top 10 Myths

Myth: I an answer is obvious it must be a trick

questionFact:Just ecuse swer is vius t

yu es t me it is vius t everye.d t let the ct tht this is test questiget i the wy yur wlege. aswerit mve . d t re mre it thequesti i ert t me it hrer.

Myth: Guessing wrong can hurt your score morethan leaving an answer blank

Fact:There is pelty r guessig,

yu hve 25% chce gettig it right.althugh sme tests use rmul scrigmeths, aSQ certiictis t. Yuget e pit r ech questi yu swercrrectly zer pits r thse yu getwrg r leve l.

Myth: The passing score or all ASQ exams is 70%

Fact: The pssig scre r ech aSQ exmis estlishe s miimum perrmcestr urig the cut-scre prcess, whichis etile pge 9.

Myth: Taking a section reresher course or buyingASQ exam prep material is a sure way to pass

Fact:Secti reresher curses thesel-irecte pructs re excellet wyst prepre r the exmitis, ut usigthem es t gurtee tht yu will pss.Reresher curses re met t reew yurwlege, t t istruct yu i res thtre t milir t yu. Questis rmthe sel-irecte pructs will ssist yu iecmig milir with hw t swer certi

questis, ut they re t the sme questisyu will see the exms. Iiviul stuy isls criticl elemet r success.

Myth: I you do poorly on one area o the BOK,you automatically ail the test

Fact:Yur ttl scre the exmitietermies whether yu pss r il, t yurscre y e prti the test. Eve i

the CMQ/oE exm it is pssile t pss iyu prly the cstructe respseprti, s lg s yur verll scre is t rve the pssig gre.

Myth: ASQ limits the number o people whopass

Fact: aye wh meets r exceesthe pssig scre (cut pit) psses theexmiti. aSQ es t set pssig rte.

Myth: The grading o the constructed response

portion o the CMQ/OE exam is very subjectiveFact: The cstructe respse prti the exm is esige t test the citesility t resp t rel-wrl situtis.The respses re scre y CertiieMgers Qulity/orgiztilExcellece wh hve ee trie i theevluti techiques use r the scrigprcess. I iti, ll the juges scre theppers gist str perrmcetht is speciic t ech essy questi.

Tht str is either ritrry rsujective, ut is evelpe the sis su qulity prctices, s escrie prescrie i mjr texts i the iel qulity. The essy questis re preteste grup CMQ/oEs, s the evelpmet ech questi iclues relity chect esure the cmmittees expectti perrmce mtches ctul respses.


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Myth: It takes a long time to receive exam results

Fact: aSQ wrs very hr t prvieexm results s quicly s pssile isvery wre tht cites re xius tler whether they hve psse r ile.

I geerl, exm results re mile withitw wees (three e-hl wees rthe CMQ/oE) the exmiti te.Cites c ls sig it the aSQ Wesite (www.sq.rg) s s s e weellwig the exmiti te t receivetheir scre. Results re reprte mre slwlywhe the exm is pilt r ew bok rwhe the bok hs ee rewritte; i thsecses, results will e mile withi six wees.

My steps hve t e cmplete, veriie,

chece prir t seig ut the results:

The swer sheets re set c t aSQhequrters sce, sttistics muste ru reviewe y the test evelpmetst pprprite vluteers. The resultsre the scre, verife, uple t cmputer ere y result letters c egeerte. aSQ is ctiuusly wrig treuce this cycle time.

Myth: Test questions are deliberately tricky

Fact: aSQ ges thrugh extesive prcesst esure exmiti questis re sccurte, cler, ccise s pssile.(Plese see pge 4 this h rmre irmti.)

Myth: I cannot learn rom my mistakes i I do notget my scored test back

Fact: becuse its plicy t reuse exmquestis, aSQ ct relese cpies theexmitis. Relesig tests wul give the

rete pplicts uir vtge vercites tig the exmitis r theirst time. The itegrity the exmitiprcess is prmut imprtce t aSQ.besies, it wul t supprt the uerlyigpremise the certiicti prgrm rcites t just stuy the questis theygt wrg, s it wul t esure tht theywul uerst the mteril y etter. Itis mre pprprite r the rete citest use the igstic irmti t ietiythe res where they re we imprvetheir wlege i thse tpic res.
http://www.asq.org/http://www.asq.org/


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Appendix D

Example Score Report

March21,2007 EXAMDATE EXAMDEADLINE

October20,2007 August17,2007

March1,2008 January11,2008

63389564

LouDoe

166MainSt.

Anytown,FL33333

DearMr.Doe:

AnanalysisotheASQCertifedQualityTechnicianyourecentlywroteindicatesthatyoudidnotachievetherequiredpassingscoreo550.

YourScore:520

Adiagnosisoyourperormanceislistedbelow.PLEASESEETHEENCLOSEDLETTERFOR

CLARIFICATION.

NumberYou

BOKAREAS TotalQuestions HadCorrect Average*

I. 20 12 15

II. 21 8 15

III. 19 12 15

IV. 21 17 17V. 9 9 8

VI. 10 6 8

*Averagecomputedontotalnumberoresponsesromonlythosewhopassed.

Toretaketheexam,pleasecompletetheinormationbelow.Toregisterviaphone,pleasecontact

CustomerServiceat800-248-1946or414-272-8575.

SallyM.Harthun

Manager,Certifcation

PleaseschedulemetoretaketheCQTexamtobeheld___________inSection#__________.

______Enclosedistheretakeeeo$105.00

______MyMasterCard/VISA/AmericanExpresscardnumberis:

______________________________________________ ExpirationDate_______________

Name ________________________________________ Member#____________________


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Cer

tification

Han

dbook

Appendix E

Example Score Report or the CMQ/OE Examination

March21,2007

EXAMDATE EXAMDEADLINE

October20,2007 August17,2007

March1,2008 January11,2008

63389564

LouDoe

166MainSt.

Anytown,FL33333

DearMr.Doe:

AnanalysisotheASQCertifedManageroQuality/OrganizationalExcellenceexamthatyou

recentlywroteindicatesthatyoudidnotachievetherequiredpassingscoreo550.

YourScore:500

Adiagnosisoyourperormanceislistedbelow.PLEASESEETHEENCLOSEDLETTERFOR

CLARIFICATION.

MULTIPLECHOICEPORTION NumberYou

BOKAREAS TotalQuestions HadCorrect Average*

I. 25 18 20

II. 15 10 12

III. 32 21 25

IV. 28 15 21

V. 20 14 16

VI. 15 9 10

VII. 15 11 13

*Averagecomputedontotalnumberoresponsesromonlythosewhopassed.

CONSTRUCTEDRESPONSEPORTION

Theconstructedresponsequestionsaregradedoncontentnotormat.Responsesareassigneda

scorebyeachotwoindependentmembersotheQualityManagementDivision.

ProblemA(FeedbackLoop) H

ProblemB(SupplierCertifcation) X

ProblemC(ControlChart) -

Toretaketheexam,pleasecompletetheinormationbelow.Toregisterviaphone,pleasecontact

CustomerServiceat800-248-1946or414-272-8575.

SallyM.Harthun

Manager,Certifcation

PleaseschedulemetoretaketheManagersexamtobeheld__________inSection#_______.

______Enclosedistheretakeeeo$220.00

______MyMasterCard/VISA/AmericanExpresscardnumberis:

______________________________________________ ExpirationDate_______________

Name ________________________________________ Member#____________________


23/23

3

Appendix F

Constructed Response DiagnosticCodes2006

Alpha Code Diagnostic Statement

G The prlem sttemet se r ur (4) elemets i the respse yu prvie ly

e r tw the elemets.

H The prlem sttemet se r three (3) elemets i the respse yu cuse

e elemet.

I I llegile hwrit ig: pper ws gre ut ws very iicult t re.

J Elemets respse ctie erreus cclusis r ipprprite tls.

k The recmmee ctis i yur respse were geeric i t relte t the

speciic prlem presete.

L The respse yu prvie i t cti suiciet etil r lce cus eyelemets the speciic prlem presete.

M The respse yu prvie i t iclue strtegic impct.

n n respse ws prvie; l swer sheet.

X Prvie stisctry respse; scre t mi-level pits pssile.

Y Prvie mre th stisctry respse; scre ve the mi-level pits pssile.

Z Prvie respse tht ws scre t the highest level pits pssile.

- Questi ws t tw the three chse y exmiee.

asq certification handbook vg

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