ashley t hale
TRANSCRIPT
ASHLEYHALE Customer Service Representative
5741 Wellborn Oaks Ct, Lithonia, GA 30058
(347) 391-0098 [email protected]
P R O F E S S I O N A L T H A T W O R K S W E L L U N D E R P R E S S U R E I N A F A S T P A C E D E N I V I R O M E N T . W O R K S I N D E C E N T L Y W I T H M I N I M A L
S U P E R V I S I O N A N D I N T E R A C T S W I T H P E O P L E F R O M D I V E R S E B A C K G R O U N D S .
SKILLS Data Entry Call Screening Troubleshooting Customer Service Leadership Organization Time Management Technical Support Retail 45 WPM
EDUCATION Washington Irving Educational Center | Schenectady, NY July 2009 GED
HELP DESK SPECIALIST Concentrix | Norcross, GA 30047 July 2014 – May 2016 Provided customer support to clients via phone, email or web channels. Learned and became knowledgeable of client’s products or services. Accurately logged all interactions via established business process and tools. Provided prompt, reliable, and accurate information to customers while adjusting to the pace of the caller. Demonstrated ability to identify solutions based on established processes and procedures.
CASHIER Walmart | Glenville, NY 12302 March 2008 – July 2009 Greet customers as they arrive at Walmart and ensure that they are being serviced by a customer service representative. Conduct financial transactions using cash registers by taking cash in exchange of items sold. Scan merchandise to determine prices and provide customers with information on what needs to be paid.